website not working? Is it down right now? Server Status Check screenshot
Genes ReunitedWebsite Name: Checked:
Response Time:
Last Down:
Checking Genes Reunited
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Genes Reunited Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22:5388.66 ms. 
07:0988.34 ms.
03:5888.98 ms. 
03:2888.99 ms.
18:1988.86 ms. 
04:2288.96 ms.
13:1290.58 ms. 
05:2789 ms.
08:0588.53 ms. 
01:3288.9 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:48

We have tried pinging Genes Reunited website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Genes Reunited - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Deborah Hubbard · 7 July 2016 - 23:11
· · Chrome 51.0 on Windows

There is an acknowledged problem exporting GEDCOM files. The rest of the site is working normally. The tech guys are apparently working on it, but no time frame yet.

Deborah Hubbard · 7 July 2016 - 23:10
· · Chrome 51.0 on Windows

There is an acknowledged problem exporting GEDCOM files. The rest of the site is working normally. The tech guys are apparently working on it, but no time frame yet.

Alan Sutton · 29 March 2016 - 10:11
· · Safari 5.1 on iPad

Genes reunited not working correctley,works for some searches but not all. Was fine yest went wrong about 8 pm are the site owners aware of problem . Would be interested if anybody else has found this

Brian Johnson · 28 March 2016 - 19:04
· · Firefox 45.0 on Windows

searches for births that were there in the past are not working. For example births of anyone named Smith in Leeds !! Some searches will only return double barrelled names
28 March 2016 8 pm

Mark Poxon · 19 February 2016 - 06:47
· · Chrome 49.0 on Windows

19 Feb 2016 06:47am - although GenesReunited site is up, the only service is available for me is an error screen
"The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Customer Support."

George Martin · 4 May 2014 - 09:08
United Kingdom · Virgin Media

can not retrieve full family tree

Sharon Jenkins Kent · 12 March 2014 - 14:20
New Zealand · CallPlus Services Limited

this system is not very user friendly

Alison Latchford-Knowles · 5 February 2014 - 06:20
United Kingdom · BT

I recently subscribed and have had constant 'genes reunited is not responding' messages. This site is constantly crashing. I ran the server status check nearly ten minutes ago and it's still not finished. Not happy.

James Clusker · 24 January 2014 - 04:52
United Kingdom · Sky Broadband

This has been the situation for well over 2 hours now:-

Sorry. We seem to be experiencing some technical issues. Please bear with us, we will have the site back up and running very soon.
Genes Reunited will be back very shortly. We apologise for any inconvenience.

The Genes Reunited Team

Diane Maie Chambers · 20 September 2013 - 11:00
United Kingdom · Virgin Media

Getting a bit fed up of this site. Always down, will shortly be closing my account

Michael Harris · 20 September 2013 - 10:47
United Kingdom · PlusNet Technologies

Down for me for the past hour or so.

Mark Poxon · 30 July 2013 - 22:03
United Kingdom · PlusNet Technologies

Genesreunited seemed to go down at about 5:55am on 31 July 2013. Came back up at 6:00am. There are ongoing problems with access to the inbox, sent and contact list facilities; if you repeat the request a number of times (for each of these) the problems will eventually clear. The owners of site are reluctant to accept that there is any error or, alternatively, they say they are working on a solution - they have been saying this for over a year now.

Elizabeth Pryde · 20 January 2013 - 11:57
United Kingdom · Virgin Media

Have asked why I can't access contacts list, but to date have had no reply. There is also difficulty keeping this network working for longer than 30 mins. but other sites are available. Please check

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