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Frys Home ElectronicsWebsite Name:
www.frys.comURL Checked:
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Frys Home Electronics Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:581.13 ms. 
19:251.82 ms.
00:001.3 ms. 
06:441.6 ms.
15:171.54 ms. 
22:011.58 ms.
03:421.57 ms. 
06:161.53 ms.
20:351.14 ms. 
05:081.28 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:54

We have tried pinging Frys Home Electronics website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Frys Home Electronics - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

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Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Michael Buckley · 21 April 2016 - 18:50
· · Chrome 50.0 on Windows

I have a problem trying to access the site if I use https:// I don't know if it is my ISP's problem. Frustrating. I can not seem to find the problem. Fumbling around their site with http:// seems to work, most of the time.

Kathleen Innis · 9 March 2016 - 16:51
· · Chrome 48.0 on Windows

Frys website is up, but online ordering is down. Has been for the last 4 hours!

Bonny Mannina · 30 November 2015 - 19:22
· · Firefox 42.0 on Mac

I cannot get my coupon code, plus it won't let me log in.

Carol Phung · 27 November 2015 - 16:16
· · Safari 9.0.1 on Mac

I had been trying to check since yesterday, no luck at all. It kept giving a system error. WOW!!

Rizwana Ashraf · 27 November 2015 - 15:59
· · Chrome 46.0 on Mac

My promo code didn't work! Neither are my friends! For a large tech. store chain, having TECHNICAL issues is kind of weird! I get the delays in the server, but promo codes not working? Really? I still bought the item, but you better honor my promo code! The customer service hotline has been busy too!

William Gould · 27 November 2015 - 15:45
· · Chrome 46.0 on Windows

Seriously Fry's, your a tech business. Black Friday happens EVERY YEAR. And you arent prepared for the high volume traffic on your website? I have been screwing with shopping cart time-out for 45 min. You suck! Honor my shopping cart or lose my business for ever.

Ian BabyLion Zabawa · 27 November 2015 - 15:27
· · Chrome 46.0 on Windows

Yeah there website is absolute trash yesterday wasted my time trying to get that asus gaming computer and from 7 in the morning till 9 i was battling the shopping cart on adding the promo code it kept crashing and it was so bad, now today im trying to buy another product and im first in line put it in my cart tried to purchase and my promocode is invalid and crashes the website. FRYS YOU SUCK UPGRADE YOUR SITE SO THESE SALES ARE FAIR.

Stephan Parker · 27 November 2015 - 15:23
· · Chrome 46.0 on Windows

Frys site down right now for check-out and for most part any other page - bummer - feel like promo code/options are pretty much a scam at this point.

James Farley · 27 November 2015 - 02:24
· · Chrome 46.0 on Windows

Been trying to place an order off and on all day long with the same error message. Same problem as last year. Frys is losing my business. Don't sell online if you can process orders. Very frustrated. I intend to tell everyone I know to shop elswhere. It is a shame because I used to recommend Fry's

Garry Wilson · 26 November 2015 - 22:28
· · Chrome 46.0 on Android

Received email with 40 more items added and same promo number as earlier. Immediately selected the Dell I7 laptop and added to cart. Unable to check out shows server error for past few hours and item still in cart. HOPE FRYS CAN AFFORD THE BAD PRESS! WILL NOT PATRONIZE IN FUTURE.

Garry Wilson · 26 November 2015 - 22:23
· · Chrome 46.0 on Android

At 7: 06 am was able to get the gaining computer to my cart and showed available but said my promotion number wasn't a lid and was$100 more at checkout. NEVER BUYING from FRYS again.

Janet Bartlett · 26 November 2015 - 20:06
· · Firefox 38.0 on Windows

Because of all the issues with not being able to apply the promo, having the promo unapplied, and getting system errors from 8am until now, noon, I went to Amazon and bought the stuff - $5 to $10 more, but no hassles!

Jim Pearson · 26 November 2015 - 19:39
· · Chrome 46.0 on Windows

This is what I get when I try to submit order for shipment:
There has been a system error. Please try again in a moment.

Caryn Smail Moore · 26 November 2015 - 18:42
· · Internet Explorer 11.0 on Windows

when trying to check out I keep receiving system error, have tried 10 times in an hour

Gayathri Jayaram · 26 November 2015 - 16:31
· · Firefox 42.0 on Linux

unable to apply promo cpde

Michael Rafferty · 26 November 2015 - 16:03
· · Chrome 46.0 on Windows

Unable to apply promo code.

Lonnie Schwenk · 22 July 2014 - 14:14
United States · Wave Broadband · Chrome 36.0 on Windows website appears to be down. I get "This webpage is not available" on both my home cable network and my Android wireless phone network. I am able to access all other websites that I attempt except Frys. Hope it comes back up soon.

Mick Kassem · 8 July 2014 - 12:07
United States · Charter Communications · Internet Explorer 11.0 on Windows

Purchased from Frys for years. First time the site was down for me. I have found them fast on delivery and having great pricing.

Christian von Delius · 7 July 2014 - 21:40
United States · CenturyLink · Internet Explorer 11.0 on Windows

I hope they feel the pain of having a crashed site. Sites need to be bombproof. They are losing TONS of money on orders AND respect and loyalty. Go to Newegg.

Tom Nystel · 7 July 2014 - 11:24
United States · AT&T U-verse · Chrome 35.0 on Windows

I called the customer service line and was told that it was down on their side as well. Not able to process an order or give a price quote. They suggested checking back in an hour.

Jeff Barney · 6 July 2014 - 09:10
United States · AT&T Internet Services · Firefox 30.0 on Windows

fry's has been down since 7am 7-6-2014

Tom Harris · 16 May 2014 - 07:16
United States · AT&T U-verse · Chrome 35.0 on Windows

Site is down. May 16, 2014. For a company in the industry Fry's has the worst website and online store. I love em anyway but I wish they would update the product descriptions like Amazon or NewEgg.

Yedna Dvi · 12 April 2014 - 10:37
United States · EarthLink is down at 10:30 am PST - do you think they're repairing the Heartbleed issue?

Richard Diggins · 28 November 2013 - 14:56
United States · Comcast Cable

After the system came back my cart was empty.. I was able to get through after retrying multiple times.

Mark Wiesenberg · 28 November 2013 - 14:37
United States · Time Warner Cable

Can't submit my order keep getting system error try later. Both on PC and iPad

Harsh Deshpande · 28 November 2013 - 14:15
United States · Comcast Cable

Now it lets me hit the submit button and then gives an error 'System Error: Please try again later".

Mark, the site is not very user friendly. 'System Error" means the items are not available anymore for pickup. When you go to the catalog and if it says "Available in store only", that means you cannot reserve the item.

Jessica Nelson · 28 November 2013 - 13:31
United States · Cox Communications

Website is back up now!!! Hurry and get on!!! I just made some reservations for items!!!

Ramesh Palavanchu · 28 November 2013 - 13:00
United States · AT&T U-verse

for the last 1 hour. i can visit the site add items to cart. and go to checkout page after selecting store At the submit order final button. constantly getting

System Error, Please try again later

Edit: phew... finally went through. Got order confirmation email as well.. Got ipad mini. So I still get 100$ gift card tomorrow when i go pick up these items rt ???

Hilanne Myers · 28 November 2013 - 12:42
United States · Time Warner Cable

have an item in my cart and unable to purchase it after numerous tries. Site seems to be overwhelmed.

Shit Brick · 28 November 2013 - 12:37
United States · Time Warner Cable

I got Window Surface order confirmation done via my mobile phone! Try it guys!

Fry's still have the cheaper Window Surface sale tho. Just got mine $229 with touch keyboard cover.

Shane Gereaux · 28 November 2013 - 12:22
United States · Verizon FiOS

I don't know if it makes a difference or not but I was able to complete my order on my iPhone. I was able to get through pretty quickly. Just used and was patient. Good luck guys!!!

Harsh Deshpande · 28 November 2013 - 12:19
United States · Comcast Cable

The site is still not working. All I get to is the landing page and product listings. I still cannot add anything to my cart nor can I get to view my cart. This has been a total waste of time since 8:45 AM since I had the items in my wish list and exactly at 9:00 AM I added all of them to my cart and within 30 seconds after 9:00 AM, the site has been non functional. On the other hand, I could just go to Microsoft Store website and buy what I wanted without any issues.

Gim Kang · 28 November 2013 - 11:55
United States · AT&T U-verse

@Kyle Levine: Thanks, your work-around worked. I used it on a different computer and was able to get in but everything I wanted was already unavailable. Now I'm stuck on my desktop hoping I can still push the order I started earlier through to finish and not lose the items I had in my shopping cart at that moment :(

Raj Mehta · 28 November 2013 - 11:53
United States · Time Warner Cable

i agree. changing IP address in host file or IP in address bar not working!!!

Yeung Justin · 28 November 2013 - 11:45
United States · Verizon Wireless

I think its that is down, the subdomain. frys is functional alright for now

Harsh Deshpande · 28 November 2013 - 11:33
United States · Comcast Cable

Even using the IP address provided by some people here does not work. The problem is not at the http server level. I think their backend crashed.

Angelina Ferrara · 28 November 2013 - 11:32
United States · Time Warner Cable

Guys. I just got the Apple Macbook Pro Retina (haswell) 13.3 inch for $1050! No tax! Shipped! That's cheaper than frys. Here's the link:

Edit: I'm sorry. I meant to say $1149 shipped. I live in California and in my county we have an 8% sales tax rate, so this is about $45 cheaper than Frys.

Naomi Altamirano · 28 November 2013 - 11:27
United States · Verizon Business

I just talked to a rep on the phone support line he says it will be a few hours before they have it running. he is trying to purchase something himself and it will not let him. he said "we advertised the store pickup and received a great response beyond what we expected and our results turned into our biggest nightmare." I get to the final screen but then it crashes. stay positive folks! & happy thanksgiving.

Lori Buck · 28 November 2013 - 11:23
United States · Verizon FiOS

just put in your browser's address box - just worked like a champ for me

Charles Ramsell · 28 November 2013 - 11:22
United States · Comcast Cable

OK - as with the majority of comments here, I agree that the site and this "relaxing" event have been a complete and utter failure. Fry's - for your part in this you should step up and address those of us who have been trying thus far to use your "site" and our complete frustration. I started this process at 9 am and twice now to purchase an "item"; I have gotten to the cart stage to only have "server timeout" issues.

I completely understand failure and accidents - what i do not tolerate is lack of credibility or acceptance of responsibility. This site should have been treated as though it was a major brick and mortar store with tens of thousands lined up outside just waiting to get in to begin their "Black Friday" experience.

The only thing Black here so far is the black mark on your companies image and reputation.

Take the site down until you can adequately provide the promised guest experience.

Jason Yun · 28 November 2013 - 11:17
United States · Comcast Cable

Ebay is selling brand new Surface RT 32gb for $169 (free shipping) and $30.99 for the soft touch keyboard (free shipping) comes out for $209.99 which is cheaper and a faster ordering process than Fry's

Harmeet Nandrey · 28 November 2013 - 11:12
United States · Verizon FiOS

i had my item in cart but it crashed when i was about to check out at 9 pst. I tried again 30 min back and i was able to successfully checkout my item with no issues. looks like its coming back up intermittently.

Ketan Shah · 28 November 2013 - 11:07
United States · AT&T U-verse isn't working yet. This is not expected out of one of the most prestigious electronics store in the country.

Mustafa Bedil · 28 November 2013 - 11:05
United States · Time Warner Cable

go buy somewhere else people, since i know they were never able to manage their website. just dont waste your time, because time is money. they are tricking people. the files are no longer available.

Jillian Kieda · 28 November 2013 - 11:04
United States · CenturyLink

Tried for 2 hours to get the Asus laptop, I finally managed to get to the check out page and the status of being able to ship has magically changed to "in store pick up only" thanks a lot frys for wasting 2 hours of my time.

Kyle Levine · 28 November 2013 - 11:01
United States · Time Warner Cable

in windows directory system32/drivers/etc open hosts file in notepad and add the line "" at the bottom

Luck Pho · 28 November 2013 - 10:59
United States · Road Runner

haha, welcome to the start of 'Blackout Thursday'. Everyone is complaining that Fry's sucks, but yet will try for hours to give them their money instead of going somewhere else.. guess who sucks now?

Kyle Levine · 28 November 2013 - 10:52
United States · Time Warner Cable

I went to my hosts file and redirected to everything worked great from there

Catherine Tran · 28 November 2013 - 10:48
United States · Time Warner Cable

The site keeps going up and down for me.. haven't been able to get to my cart for almost 2 hrs...

Shane Gereaux · 28 November 2013 - 10:47
United States · Verizon FiOS

I was finally able to submit my order and received my confirmation e-mail. Was going to buy more and the site went down. At least I got what I initially wanted.

Gijo Varghese · 28 November 2013 - 10:44
United States · Comcast Cable

why didnt they expect the servers to crash, this happens every year...

Sudharsan Varadharajan · 28 November 2013 - 10:41
United States · AT&T U-verse

It happened. It happened. Why can't they respond to the crash and fix it by now?. Swat Teams?. Emergency response?. It has been almost 2hrs since 9am

Angelina Ferrara · 28 November 2013 - 10:41
United States · Time Warner Cable

What sort of Mickey Mouse operation are they running over there? What the hell is this?

Gallo Farta · 28 November 2013 - 10:38
United States · Time Warner Cable

People!! These are the times that try one's soul! We must not admit defeat!

Michelle Gonzalez · 28 November 2013 - 10:36
United States · Time Warner Cable

I've been trying to access the site for about an hour and it does not work. What a waste of time and energy. Calling customer service is equally useless.

Sudharsan Varadharajan · 28 November 2013 - 10:28
United States · AT&T U-verse

i can't believe a major retail store site can go down within few minutes on thanksgiving day, the biggest shopping day of the year!.

Jessica Nelson · 28 November 2013 - 10:20
United States · Cox Communications

I got on long enough, after adding it to my cart and the server crashing, to see that the item was no longer in my cart. So no, I don't think the items are reserved in carts

Richard Diggins · 28 November 2013 - 10:13
United States · Comcast Cable

Shame I had it in my cart and it didnt finish before it crashed. I hope it keeps my item reserved in my cart.

Rob O'Brien · 28 November 2013 - 10:03
United States · Comcast Cable

FYI Newegg sent out a promo code on their Facebook page and also started their black Friday sale...

Leslie Addiego · 28 November 2013 - 09:57
United States · Time Warner Cable

Wonder if they will have it back by 11 pst? that is when the 'next' batch of stuff will be available! hahahahaha

Tommy Boday · 28 November 2013 - 09:52
United States · AT&T U-verse

Do you think Fry's reads these comments? Hell no!!! Go to the stores Friday morning and complain LOUDLY to everyone, ad in hand.

Toushong Yang · 28 November 2013 - 09:50
United States · Comcast Cable

Well - I sure hope their 9am opening doesn't overlap with their 11am

Marvin Marinas · 28 November 2013 - 09:48
United States · Cox Communications

Ok Guys found's IP address and discovered a secondary server on .7 (changed the last octet by 1) Just update your host file so that goes to .7 (which will prevent .6 from loading - which is being flooded at the moment) I know its probably ACE'ing the traffic between the two IPs - but you'll be surprised how many times an ACE isn't configured properly to load balance the traffic and only one is being utilized

- hah leave their IT guys alone - they probably could not have overseen this issue - unless they can somehow simulate millions of hits and pound their stage servers ahead of time.

Nathan Reeves · 28 November 2013 - 09:48
United States · Comcast Cable

This is what I get now:

We are busy updating our website for you. We sincerely apologize for any inconvenience this may have caused. We hope that you will return to the site to take advantage of all the exciting offers we will continue to make available on

Please try again later or for further assistance, please call us at 1 408-350-1484.

Thank you for your patience and understanding!

Lynn Hickcox · 28 November 2013 - 09:46
United States · Verizon Wireless

@Tony Sure, I could go with that. Fry's never did have a strong point in the whole web sales business. Remember outpost? Bleh!

Tony Gibbens · 28 November 2013 - 09:44
United States · AT&T U-verse

Here's a private company ( that had plenty of models to use (estimate site usage, known design examples - amazon's, neweggs, etc.), had plenty of time to create the site in, had private (non-government) management, and STILL failed to properly implement their website. However, I don't hold the website failure to be representative of the company or the company's policies as a whole. I do hold the website failure to be an example of the company not being able to manage web development.

Does anyone understand the analogy that I'm trying to post?

Sanket Sant · 28 November 2013 - 09:43
United States · Verizon Wireless

Frys sucks !!!!!
beter to stand in physical line than get frustrated online

Mark Roman · 28 November 2013 - 09:42
United States · AT&T Internet Services

Im at the billing/shipping page and I keep getting an SSL timeout issue. Im going to keep trying I guess. At least I got this far, right?

Angelina Ferrara · 28 November 2013 - 09:41
United States · Time Warner Cable

Newegg is selling a 1tb Toshiba portable HDD for $50. It's not bad. I was able to get a 2 tb seagate hard drive usb 3.0 from staples for 59.99 last night.

Sivaraman Singaravelan · 28 November 2013 - 09:40
United States · Comcast Cable

What a shame for frys... you guys started your business in Silicon valley and the website sucks.

Ramesh Palavanchu · 28 November 2013 - 09:40
United States · AT&T U-verse

@Lynn Thx for the info. Just wonder, then how come people are after surface for what purpose

Lynn Hickcox · 28 November 2013 - 09:39
United States · Verizon Wireless

Sometimes the IT people don't have much say in the matter. They work with what management allows for them to. As cheap as Fry's tries to be, most of the time, I wouldn't go straight to blaming the techs. They obviously did not stress test the servers, or did, and were not provided the resources to do anything about it.

Angelina Ferrara · 28 November 2013 - 09:39
United States · Time Warner Cable

What a failure. So you're telling me that a major tech retailer doesn't have the tech to prevent their site from crashing?

Leslie Addiego · 28 November 2013 - 09:38
United States · Time Warner Cable

I got to the site and clicked add to cart, then just went to connecting. Do I refresh, or just let the circle arrow spin on connecting... cant access the site, still...

Linda Cheung · 28 November 2013 - 09:36
United States · Comcast Cable

the server admins should have known... advertising it opens at 9am! and it crashes

Phil Casella · 28 November 2013 - 09:34
United States · AT&T U-verse

not to mention certificate errors and insecure scripts. what a POS. The CTO should be FIRED.

Mark Allen · 28 November 2013 - 09:31
United States · Cox Communications

Frys completely sucks as a company. Sr Management, marketing VP, Sales VP and IT leadership ought to be fired. Running ads for weeks on Thanksgiving day sales and then site crashing within minutes of 9am opening. I was able to ad one item to my cart before site went AWOL, and no site, no cart, no checkout for next 30 minutes. Amazon - here I come.

Travis Bradley · 28 November 2013 - 09:29
United States · Cox Communications

Best buy has the same WD 1TB HD for $10 more. Might just go there instead.

Franklin Hu · 28 November 2013 - 09:27
United States · Comcast Cable

If we were able to add to cart, do you think if we wait around long enough and keep refreshing the last we had, that it will keep the order? I got to a point where it said that the web site was failing and may or may not have been entered. Now I get a 503 error.

Toushong Yang · 28 November 2013 - 09:26
United States · AT&T U-verse

Frys should go pull one of their high end switches and routers to accommodate this load balancing :-(

Kyle Levine · 28 November 2013 - 09:25
United States · Time Warner Cable

Me: Hey Frys Associate. Your website was down. Can I get a raincheck on this item?
Frys Associate: Did you reserve online?
Me: Your website was down. How could I reserve online?
Frys Associate: Sorry cant help you. You should have reserved online.

Average Fry's visit

Harshal Bhalerao · 28 November 2013 - 09:22
United States · Time Warner Cable

you guys know any other store where i can get a portable hdd at comparable prices?

Dan O'Leary · 28 November 2013 - 09:22
United States · Cox Communications

Go to the Microsoft store $199 Surface. sucks! Must be ran by Obama!

Dennis Yuen · 28 November 2013 - 09:17
United States · Time Warner Cable

GGWP Fry's. Now when the site went back up, I am sure my Microsoft Surface will be gone.

Arjen Verkerk · 28 November 2013 - 09:17
United States · Cox Communications

what can you expect if you do not size your farm for a lot of traffic... IDIOTS...

Steven Montejano · 28 November 2013 - 09:16
United States · Cox Communications

it was down in 3 min... i was exactly on at 9, clicked on what i needed and never loaded!! thanks a lot frys!!!

Gim Kang · 28 November 2013 - 09:15
United States · AT&T U-verse

Fry's you're killing me... Happy Thanksgiving fellow Fry's shoppers btw!

Ashish Khatri · 28 November 2013 - 09:15
United States · AT&T U-verse

I knew this terrible site would crash after it kept asking me to login every 5 mins I was idle.

Liz Nguyen · 28 November 2013 - 09:11
United States · AT&T U-verse

The reserve, relax, and whatever is not working for me. I can't even load the page. Ahhhh, I need a computer badly :((

Gim Kang · 28 November 2013 - 09:09
United States · AT&T U-verse

Had the stuff I wanted queued up in my cart, now it won't load anymore.

Ryan Dodson · 28 November 2013 - 09:09
United States · Charter Communications

made it all the way to pick the store for pickup and then signing in failed

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