website not working? Is it down right now? Server Status Check screenshot
First DataWebsite Name:
www.firstdata.comURL Checked:
Response Time:
Last Down:
Checking First Data
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First Data Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:0034.19 ms. 
21:5034.6 ms.
05:1132.39 ms. 
19:5332.86 ms.
22:5733.62 ms. 
19:1032.75 ms.
04:0134.39 ms. 
07:4932.93 ms.
13:4133.59 ms. 
16:1041.6 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 06:56

We have tried pinging First Data website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access First Data - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Au Tom · 5 June 2016 - 21:26
· · Firefox 46.0 on Windows

How am I supposed to see my FirstData merchant statements if FirstData Ignite Payments Cardservice International have closed my account "due to inactivity"? I have been processing credit card payments for over 12 years, every single week or more often. How does that count as inactivity? I am still being charged to receive statements and all kinds of fees and charges for your shady services, but I did not receive any statements for a long time and can not log in to see them! This is how First Data does business!

Au Tom · 5 June 2016 - 19:21
· · Firefox 46.0 on Windows

I am suddenly getting a blank page with the following text on it (first time over more than 10 years!!):


The requested service cannot be accessed from your location.



Yet the credit card charges were processed through my online shop as usual!

FirstData down!? It should be SECURE and it charged me many thousands for "PCI Compliance" over the years and now this.

Vicki Combs · 20 December 2015 - 00:17
· · Chrome 47.0 on Windows

when trying to charge it says no answer and trying to call for help there is no answer. can you post answer.

Herald Square Dental · 4 December 2015 - 15:08
· · Firefox 42.0 on Windows

NYC- we have been down all morning! What is happening??/ We are told it is nationwide?!?!

Joe Marshall · 26 May 2014 - 05:48
United States · Comcast Cable · Internet Explorer 10.0 on Windows

first data down this morning, Newark delaware

Clifford Shakun · 18 July 2013 - 08:03
United States · Verizon Internet Services

Firstdata for process all transaction online is down! Firstdata did an software up grade thursday 3am and screwed there complete credit processing system no credit cards online can be processed no sales general error - great job cannot go back. Use paypal! Software upgrades 101... Billion dollar company... Fails

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