website not working? Is it down right now? Server Status Check screenshot
FidelityWebsite Name: Checked:
Response Time:
Last Down:
Checking Fidelity
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Fidelity Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:4139.77 ms. 
19:2040.04 ms.
21:4540.79 ms. 
00:0440.03 ms.
02:2440.29 ms. 
04:4239.8 ms.
06:4739.84 ms. 
09:0442.11 ms.
11:2340.75 ms. 
13:5340.07 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 14:36

We have tried pinging Fidelity website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fidelity - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Diane Walsh Schlegel · 23 May 2014 - 06:07
United States · CenturyLink · Chrome 35.0 on Windows

I can't open Net Benefits on my computer in Chrome (but I have in the past) but I can on my husband's using Vista. What gives?

Jason Neely · 18 May 2014 - 02:32
United States · PacketExchange · Chrome 34.0 on Windows

well right now its giving me a message that planned maintenance is underway and to try back sunday after 7am

Lucy Spivak · 9 April 2014 - 14:17
United States · Comcast Cable

can't get to my accounts in Fidelity through NetBenefits using Chrome

looks like they changed their site design and it's so NOT GOOD

Mignon Kitsune Barnett · 30 March 2014 - 00:28
United States · SingleHop

Getting this message: Portfolio Total: Not available at this time. Please try again later.

Charles Craft · 22 February 2014 - 14:10
United States · AT&T U-verse

Web has been down all day for me. Is anyone getting through?

Kristen Hogan · 15 February 2014 - 12:04
United States · Verizon Internet Services

For 6 hours I am getting a page that you have successfully logged in to Netbenefits on a webpage that is no longer available. Click here to go to your homepage. Then I get a page that says not all features are functioning on this webpage. Please log out and try again later.

Mario Lento · 12 February 2014 - 14:59
United States · Comcast Business Communications

Feb 11th and still on Feb 12th I get the following error message when trying to log in: "The site is temporarily unavailable. Please try your request again later."

An Dana · 27 January 2014 - 07:15
United States · AT&T U-verse

Jan 27 2014 - won't load, and ATP is also DOWN.

Chester CJ Brown · 27 January 2014 - 06:59
United States · AT&T U-verse

Fidelity website is down

LovingMe Gaines · 12 October 2013 - 09:23
United States · Comcast Cable

Fidelity is down. It says this site is temp unavailable, this message appears after you log in. The initial website is available but nothing after.

Luther Lohan · 18 August 2013 - 05:21
United States · Clear Wireless is also has been down in PA for almost 3 days...

Doug Boltson · 23 June 2013 - 02:42
United States · Time Warner Cable

Able to log in this morning (5 am EDT) but, in lieu of account info, getting message "Portfolio Total: Not available at this time. Please try again later"

Debbie Moore · 20 June 2013 - 12:21
United States · Loyola Marymount University

I'm calling shenanigans. They probably shut down their site on purpose to prevent panic selling.

Jon Arce · 20 June 2013 - 11:42
United States · CenturyLink

Fidelity site is down, been down the whole day trying from TX, USA.

Patrick McBrien · 20 June 2013 - 11:14
United States · Bend Cable Communications

it appears this is a dns issue. Change your dns to Google will get you there

John Logis · 20 June 2013 - 09:59
United States · Mediacom Communications web is down for those us who have mediacom ISP for at least 6 hours.

Jason Bobzin · 20 June 2013 - 09:36
United States · First Advantage Membership Services

I can get to the main page and then once trying to logon... nothing. Great day for trading!!

Pat Hogan · 20 June 2013 - 08:57
United States · JAB Wireless

Fidelity is down now despite this website claiming they are up...

Marilyn Caldwell · 20 June 2013 - 08:53
United States · Charter Communications

In, page looks normal. We'll see how long it lasts.

Marilyn Caldwell · 20 June 2013 - 08:50
United States · Charter Communications

Got in briefly (page did not look normal), then went back to the "server cannot connect" message

Leo Hamke · 20 June 2013 - 08:43
United States · Metronet

Fidelity still down in my area. Google fidelity and search comes back "web address not Found". Being routed to which is owned by!

Called fidelity, said to close browse and disconnect router, also try no help said it shoud be OK tomorrow. BullCrap-Appears that the DNS was hijacked as well as Linkedin's (Indianapolis area)

Mark Sowers · 20 June 2013 - 08:37
United States · General Motors Corporation

Fidelity web is still down. Tried clearing the DNS...still down!!

Marilyn Caldwell · 20 June 2013 - 08:36
United States · Charter Communications

What the hey? My phone service (charter) just quit!

Richard Margherio · 20 June 2013 - 08:25
United States · Charter Communications

Been down all morning and lied to by Fidelity blaming ISP when they knew it was their problem all the time...Scott Trade looking good... I guess lying is the MO of all financial people... Edwardsville, Illinois

Kim Fung Chan · 20 June 2013 - 08:11
United States · XO Communications

I cannot get onto website as well.

Marilyn Caldwell · 20 June 2013 - 08:10
United States · Charter Communications

Fidelity gives you multiple "fix" suggestions as a stall that makes you think it isn't their problem but it b/c we have exhausted all options. Can log in, but site will allow no action

Pb Buske · 20 June 2013 - 08:03
United States · Charter Communications

Fidelity online server is not available and representatives seem to be lacking knowledge about account functions. Is this just me?

Adkins Zac · 20 June 2013 - 07:56
United States · Charter Communications down, Iphone App down, I.P. Address Check down, Any other ideas?

Bill Stewart · 20 June 2013 - 07:49
United States · AT&T Services

Site is down from my PC, but was able to submit orders through their iPhone app.

Jonathan Tan · 20 June 2013 - 07:19
United States · Charter Communications

Got in by flushing the DNS try it may work for you
Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system

Jonathan Tan · 20 June 2013 - 07:10
United States · Charter Communications

missing trade here WTH...

Pamela Nesler · 20 June 2013 - 07:03
United States · Charter Communications

Still down - I've been trying for the last 15 min - bad news on a down day like this...

Krista Xu · 20 June 2013 - 07:00
United States · General Motors Corporation

can not login NetBenefits
error message: DNS error, but my co-worker has not trouble to login in.

Ken Higgins · 20 June 2013 - 06:34
United States · New York University

They are definitely down. Tried at work at home and on my cell so three different isps. The fact that they aren't fully acknowledging it is disgraceful...

Wake Wiseone · 20 June 2013 - 06:30
United States · CenturyLink

step 1.. fidelity fixes this mess
step 2.. fire the incompetents that caused/allowed this fiasco to occur

David Laing · 20 June 2013 - 06:28
United States · Terrenap Data Centers

Called Fidelity customer service. Twice. One representative confirms that and related sites are not recognized as valid addresses on some ISPs. Don't know reason. Representative suggested I contact my ISP. Useless assistance.

Cyndi Mulligan · 20 June 2013 - 05:51
United States · Time Warner Cable

website not available

Rusty Vine · 20 June 2013 - 05:43
United States · CenturyLink

June 20, 2013...7:00 AM (CT) Could not log in to Fidelity's website with several browsers. Land phone call to Fidelity Fast Rep resulted in connection to a Fidelity Rep. who confirmed the website was down. He could give no time context as to when the website/network problem would be up and running. Suggest using phone to contact Fidelity for your needs.

Roxanne Mantella Griffin · 20 June 2013 - 05:28
United States · Time Warner Cable

cant use website. phone indicated to call back during 'working hours''s 8:30AM!!

Bruce Pons · 20 June 2013 - 05:05
United States · Time Warner Cable

can't get any quotes or portfolio information

Michael Caron · 19 June 2013 - 22:56
United States · Cox Communications

I couldn't reach time by national phone even. I had to call the local branch and transfer to corporate. All their national numbers and web site is down and under repair.

Neither of the national numbers, web site, or accounts are accessible. They said they are working on it. I cancelled all of my open orders until they fix it. You have to reach them through your local number and then press 9 for national.

JoAnn Schwartz · 3 June 2013 - 20:38
United States · Comcast Cable

Never mind - closed browser and reopened and now can log in.

JoAnn Schwartz · 3 June 2013 - 20:30
United States · Comcast Cable seems to be down at least for the last couple of hours. When clicking to log in the following displays

Chukwuma Chigbo · 8 May 2013 - 20:43
Nigeria · Swift Networks Limited

The main is working but the internet banking site is down

Elaine C. Nichols · 13 November 2012 - 16:38
United States · Fairpoint Communications

trying to log on to Fidelity NetBenefits for 2 weeks, I get internet explorer not working, whats up with that?

Curt Braun · 31 August 2012 - 08:31
United States · Alternate Access

Research, Quotes (detailed), Customer service email and inst messaging down most third party access N/A

Curt Braun · 31 August 2012 - 08:25
United States · Alternate Access

The site is usless for my needs. I need to do research and getting nowhere. Jumping over to Yahoo to find information is a real pain.

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