website not working? Is it down right now? Server Status Check screenshot
EtradeWebsite Name: Checked:
Response Time:
Last Down:
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Etrade Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:4782.04 ms. 
05:5381.78 ms.
08:0760.52 ms. 
10:2660.43 ms.
13:0260.62 ms. 
15:56117.6 ms.
18:1282.64 ms. 
20:4482.09 ms.
23:2481.76 ms. 
01:4860.82 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 03:36

We have tried pinging Etrade website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Etrade - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Lynn Vlot · 28 September 2015 - 09:22
· · Chrome 45.0 on Windows

I am trying to log on but it says etrade is down. This has now been for 4 days. Is anyone else having this problem?

Douglas Cuomo · 1 September 2015 - 12:10
· · Safari 8.0.8 on Mac

I login on my computer, but then instead of opening it closes.

Jake Lodder · 18 March 2014 - 20:52
Australia · Dodo Australia

password does not work for trading...!!

Charles Chrystal · 14 March 2014 - 07:00
United States · Time Warner Cable

Can't trade. I'm going to another brokerage. This is the second time this has happened.

David Stringfellow · 27 February 2014 - 19:09
United States · Time Warner Cable

Down from Dallas Texas

Stacey Baird · 21 January 2014 - 15:51
Philippines · Philippine Long Distance Telephone

firefox reports connection is untrusted because Etrade's verification certificate is untrusted. also etrade redirects to

Phil Hemes · 8 January 2014 - 12:31
United States · AT&T Services

Stop order prices have a mind of there own... entered $62, price shown on order $0.59 !!!

Edit: Woops that was my problems :-)

Max Miller · 8 January 2014 - 12:03
United States · Verizon FiOS

when going to the website use WWW. and it will work not

Frank Harris · 8 January 2014 - 10:57
United States · Charter Communications

rockin and rollin now and apparently Anonymous didn't get my money :)

Billy Schaefer · 8 January 2014 - 10:50
United States · South Dakota State Government

Apologies, but we cannot find that page. What to do next?

You can Go Back. Use our navigation at the top of the page. Another option is to enter a new web address.

Our customer service department always happy to help.
1-800-ETRADE-1 (1-800-387-2331)

Keep trying to call but cant get through

Roger Hightower · 8 January 2014 - 10:49
United States · Comcast Cable

You can't access any account specific pages. its been about an hour now.

Scott Scalf · 8 January 2014 - 10:46
United States · CenturyLink

public pages seem to work, but unable to login with either of two valid accounts. redirects to

Jeffrey Dean · 8 January 2014 - 10:42
United States · Level 3 Communications

this website, looks to be lacking. yes, everyone can access the website, but you can't log in. what a bunch of clowns.

MonsieurCo To · 8 January 2014 - 10:41
United States · AT&T U-verse

Website is up here in Riverside, CA. But Cannot loggin or access the online chat. Said "page not found" WTF?

Terrence Easler · 8 January 2014 - 10:40
Italy · Fastweb

Cannot connect with any of my pc's. Amazing smartphone using the app works.

Jeffrey Dean · 8 January 2014 - 10:40
United States · Level 3 Communications

I'm getting same message- page not found, and when i call in, it says it can't connect me because they're so busy. been possibly 30 mins. now

Me'Copius Alford · 8 January 2014 - 10:39
United States · TelePacific Communications

Couldn't log in for the past 15 minutes... Grrrrrrr Southern California... Damn you ETRADE!!!

Alex Linda Castaneda · 8 January 2014 - 10:36
United States · Motorola

The site is not working. I can log in but when I try to do a trade it displays page not found. If I call their number I get a message saying that the system is experiencing problems and that I need to call back later.

Gabriel Baum · 8 January 2014 - 10:34
United States · Comcast Cable

ETRADE not accessible from Northern CA and no access to Customer Service. Not even a recorded message.

Nathan Welty · 8 January 2014 - 10:32
United States · Cogent Communications

Down in Fillmore, Indiana... good thing I don't need to make an immediate trade right now or I'd be pissed rather than annoyed.

Kim Fung Chan · 8 January 2014 - 10:30
United States · XO Communications

Cannot log onto etrade, online chat error, phone lines are overloading. What can I say about etrade.

Debbie Pride Warner · 8 January 2014 - 10:30
United States · Pep Boys

Just reached Customer Service - was told they are doing a system update! When I asked, "During the middle of the trading day????" he had no answer or explanation, just said "we are so sorry."

Ben Zhang · 8 January 2014 - 10:27
United States · AT&T U-verse

still down. confirmed with etrade is their server problem, no timeline for now to bring back

Larry Barfield · 8 January 2014 - 10:27
United States · Verizon Business

Etrade is down. Tried multiple computers & mobile. They are not taking phone calls either.

Suzanne Cronin · 8 January 2014 - 10:24
United States · Charter Communications

Haven't been able to get my account info for the last hour. Error message is "page temporarily unavailable." From SF, CA.

Jamie Meistrell · 8 January 2014 - 10:20
United States · Time Warner Cable

losing money... wtf etrade... im a day trader... your blowing it!!! $$$ is being lost for me.

Karen Lau · 8 January 2014 - 10:20
United States · AT&T Internet Services

I am finally able to login from SF but I can't make any trades... Error msg to contact cust. srvc.

Ricardo Is · 8 January 2014 - 10:14
United States · Cox Communications

can’t trade from Tucson have lost a good trade Yelp keep going up “e-trade is down"…

Michael Redpath · 8 January 2014 - 10:10
United States · Comcast Cable

WTF!!?? I dont go on forever and the day i want to buy stocks these nudnicks are all screwed up!! What a shit storm! Down IN NJ as well.

Linda Lane · 8 January 2014 - 10:09
United States · Clear Wireless

Down in Jax Beach, FL also. But no worries. I've been trading with Etrade for over 10 years now, and this is the first time this has happened. I'm sure it won't last long :)

Brendan McGettigan · 8 January 2014 - 10:08
United States · Time Warner Cable

Down in Ohio... Platinum Rep saying trying to restore Web Services... yikes

Peter J. Tobiason · 8 January 2014 - 10:05
United States · Optimum Online

Etrade "page not found" message and no phone customer service Stamford Ct Optimum

Cortes Capital Markets · 8 January 2014 - 10:04
United States · AT&T U-verse

I cant believe this.. I have 4 option trades open. I will be demanding alot of free trades or else screw them

Mimi Willard · 8 January 2014 - 10:02
New Zealand · Telecom New Zealand

Spoke with my platinum account rep at Etrade. Their systems are down. Completely. Phone lines are swamped.

John Devlin · 8 January 2014 - 10:00
United States · Mediacom Communications

Can't access my accounts and phone is saying "overloaded" right now.

Jeff Ward · 8 January 2014 - 10:00
United States · Comcast Cable

Sigh, down again. I can login, but I get the "page not found" depending on what I click.

Dontell Jones · 8 January 2014 - 10:00
United States · AT&T U-verse

They aren't even taking phone calls, wtf is going on?? Has anyone heard from an etrade rep yet?

R.j. Lopez · 8 January 2014 - 09:59
United States · Time Warner Cable

Thankfully I only have 1 option(s) trade in right now. I was in the middle of making another when I got booted. ETrade needs to compensate its customers with some commission free trades at the very least. I can only imagine that thousands of people are losing money, however, it is also reasonable to assume that people are making money as well.

Jeff Sheffler · 8 January 2014 - 09:58
United States · Comcast Cable

Down in Denver! What could "Call Failed for NwAcctListBal Retcode:tpurcode :: -1:0::error" mean???

Peter Shapiro · 8 January 2014 - 09:58
United States · AT&T U-verse

down for me in Mass for last 15 mins or so. Also getting "15 min" wait time on call in.

Jack Gaido · 8 January 2014 - 09:55
United States · NuVox Communications

Etrade is down on all fronts! Web, App, Phone! The hold time on customer service is 15 minutes! This is beyond reasonable

Dontell Jones · 8 January 2014 - 09:53
United States · AT&T U-verse

Very frustrated. Etrade shut down in the middle of my day trading session, and now I'm losing money!!!

Wayne Wilson · 8 January 2014 - 09:50
United States · Charter Communications

ET is normally a rock-solid platform. I remember the early days when this happened much more frequently. It is incredibly rare these days.

Jim Williams · 8 January 2014 - 09:47
United States · XO Communications

I cannot log on from California, been trying since 9:30AM to make a trade. Down for 20 minutes!

Benjamin Poe · 8 January 2014 - 09:40
United States · AT&T U-verse

They just suck in every category. They have cost and lost me atleast 100k in the last 5 years.

Jeff Ward · 8 January 2014 - 09:40
United States · Comcast Cable

The servers aren't technically down, but the site is currently (12:40pm EST, Jan 8, 2014) plagued with a redirect loop when you login and it tries to send you to the accounts page.

Danny Stoica · 5 October 2013 - 20:39
United States · CenturyLink

can't access from phoenix. Tracert shows connection is lost at etrade

Kathleen M.K. Menke · 23 September 2013 - 12:58
United States · Alaska Power & Telephone Co

Was working all day, except half hour before markets closed all research and trading charts were inaccessible. Site returned me to "log in" page. Phone lines not working either. "We're having technical difficulties" is the message.

Steven Lien · 17 September 2013 - 13:43
United States · Clear Wireless

Down via Comcast and Sprint 4G. Mobile Client also Down (version 3.8.2 - iPhone, AT&T)

Brian S Shaffer · 30 April 2013 - 09:45
United States · Charter Communications

Following message displayed when trying to load site...

This page can't be displayed
•Make sure the web address is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

Lee ten Hooven · 29 October 2012 - 06:52
United States · Time Warner Cable

Currently down in Rochester, New York. Tine Warber cable service area. 9:51 EDT Monday.

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