website not working? Is it down right now? Server Status Check screenshot
1&1 WebmailWebsite Name:
email.1and1.comURL Checked:
Response Time:
Last Down:
Checking 1&1 Webmail
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1&1 Webmail Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:07136.13 ms. 
01:40136.94 ms.
03:46140.41 ms. 
06:08136.27 ms.
08:17134.16 ms. 
10:20137.84 ms.
13:19137.94 ms. 
15:20139.73 ms.
17:25141.1 ms. 
19:56134.26 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:28

We have tried pinging 1&1 Webmail website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access 1&1 Webmail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Greg Holben · 19 November 2015 - 15:25
· · Chrome 46.0 on Windows

email won't load for me

Ziyad Guliyev · 29 October 2015 - 00:34
· · Chrome 46.0 on Windows

i cant receive emails. if i send test emails 1and1 account not receiving. test your email accounts often.
you may miss some important mails

Tania Meacher · 24 October 2015 - 07:07
· · Chrome 46.0 on Windows

unable to log into email.....not loading..hanging

Jeanne Keel Dixon · 15 October 2015 - 14:56
· · Chrome 45.0 on Windows

Same as everyone else is reporting.

Tony Baldo · 15 October 2015 - 14:40
· · Chrome 45.0 on Windows

Log in with your 1&1 e-mail address and password to access your e-mail with 1&1 Webmail.
An error has occurred.
An error has occurred. Please try again later.

IS enybody with the same problem?

Megan Burns · 15 October 2015 - 14:23
· · Internet Explorer 11.0 on Windows


Megan Burns · 15 October 2015 - 14:23
· · Internet Explorer 11.0 on Windows

Cannot log into webmail. Getting a message that "and error has occured, please try again later"

Janelle Thacker · 15 October 2015 - 14:14
· · Chrome 45.0 on Windows

i canot log in right now? is anyone having issues logging into email?

Corinna Thorburn · 1 September 2015 - 09:32
· · Chrome 44.0 on Windows

Cannot send email if it has an attachment? Cannot find customer support on the new website? Frustrated!

Andrew Whitehead · 1 September 2015 - 07:51
· · Internet Explorer 11.0 on Windows

An error occurred inside the server which prevented it from fulfilling the request

Chris White · 27 August 2015 - 01:39
· · Safari 8.0.7 on Mac

I can not accces my email. This has been a problem for a few weeks now

Coleen Davis · 11 July 2014 - 11:28
United States · Windstream Communications · Safari 7.0.5 on Mac

I am a business, is this all the better 1 and 1 can do. Have not been able to get on our business emails all day.

Richard Olpin · 30 June 2014 - 14:18
United Kingdom · BT · Safari 7.0.4 on Mac

webmail not working across multiple accounts for me right now

Carol Sidwick · 30 June 2014 - 12:46
United Kingdom · Virgin Media · Safari 5.0.6 on Mac

can't get into webmail on either computers

John Larsen · 25 June 2014 - 13:00
United States · AT&T Services · Firefox 31.0 on Mac

I can't get past oxjump for the past several hours. It was out all day one day last week. I sent them an email asking to check it, but instead they scolded me for not using the email address that I couldn't connect to. Funny, eh?

Caryn Hederman · 12 June 2014 - 14:12
United States · Verizon Internet Services · Safari 5.1.9 on Mac

I can access my control panel and the webmail login pages, but webmail times out while logging on.

Easylet Worthing · 10 June 2014 - 06:13
United Kingdom · BT · Chrome 35.0 on Windows

I can receive emails but not send - 1and1 say it's an issue at their end they are working on...

Carol Roman · 22 May 2014 - 12:04
United States · Cox Communications · Internet Explorer 11.0 on Windows

I log in to 1&1 Webmail 2.0 and receive your e-mail and online storage page. When I input my e-mail address and password, I receive an error message that says that my "session was invalidated. Please login again". This happens EVERY morning and it takes 4-5 logins until I can finally access my e-mail.

Hal Welke · 15 May 2014 - 15:18
Canada · Alberta PWSS, Telecommunications Division · Firefox 29.0 on Windows

Cant log in to webmail - sends me to a site in Germany and says it can't be displayed. site is

Jessica Irish · 25 April 2014 - 10:01
United Kingdom · TalkTalk

cant log in to 1 and 1 webmail

Pauline Barnes · 24 April 2014 - 04:22
United Kingdom · BT

althoough I have build my web site I cannot see it when I log on.

Charles Parnell · 1 April 2014 - 02:26
United Kingdom · BT

some clients on outlook are not receiving my emails

Enmanuel Cakeman · 26 March 2014 - 15:47
United Kingdom · Be Un Limited

No access to, the page is up but it's throwing errors when signing in

Anna Selma-Balaga · 21 March 2014 - 02:40
Poland · Vectra Broadband

Can't log in :(

Geraldine Rooney · 12 March 2014 - 07:14
United Kingdom · BT

Nightmare!!! Can open emails but when I click on 'reply' just get a blank screen and have to continually close 1&1 completely and re-try and re-try and re-try - any ideas anybody please??? Having a breakdown here!

Narender Bhatia · 11 March 2014 - 03:46
India · Mahanagar Telephone Nigam.
internet working but link not working now

Christopher Meredith · 4 March 2014 - 02:42
United Kingdom · Sky Broadband

No Email since yesterday 03/03 and cannot log in to my Control Panel. Domain still up and running OK though.

Shivani Rastogi · 3 March 2014 - 09:37
India · Airtel Broadband

my domain is up, but I am not able to access my email from laptop or my phone, I even tried by internet explorer, mozilla firefox and by google chrome.. Please help

Dee Talbert Chalakani · 25 February 2014 - 17:51
United States · Cox Communications

can not access email from home pc all enabled java... I keep getting directed to the web hosting for 1 and I... uggh

Manoj Pathak · 18 February 2014 - 18:40
India · Broadband Ethernet Network

email is down

Diane Moss · 18 February 2014 - 05:19
United States · Time Warner Cable

Can't connect to webmail today

Daniel Doherty · 27 January 2014 - 09:59
United Kingdom · BT

i cannot connect today we mail or server

Tiffany Lynda Clemons · 9 January 2014 - 09:10
United States · Comcast Cable

I'm being told that my login details are not correct as well.

Laura Harvey-Smith · 11 December 2013 - 02:29
United Kingdom · Daisy Communications

I keep getting this when trying to log in to my e-mail a/c. All my details are correct. Any advice?

An error has occurred. This login name could not be found or the password is incorrect.

John Gorevan · 10 December 2013 - 13:02
United Kingdom · Virgin Media

can't access my email account. It goes to 90 percent and stays there. 10/12/2013

David Carter · 9 December 2013 - 00:40
United Kingdom · TalkTalk

Can't access email on phone on computer....

Kenneth N. Clark · 4 December 2013 - 09:14
Canada · Shaw Communications

This ia bad email has been down for over a month now and to me is un-heard of

Melissa Gencarelli · 3 December 2013 - 10:41
United States · Regus Business Center

cannot open webmail from internet explorer or mozilla firefox. please correct!

Carolyn Brown Cook · 3 December 2013 - 09:47
United States · Charter Communications

The windmill is rotating, but it will not open. About an hour ago it was open but stuck in send mode. Had to go to Gmail to send my report.

Dylan Keenas · 3 December 2013 - 08:58
Canada · MTS Allstream

Seems to be down right now... e-mail stuck in "sending mode" & takes forever just to open the client up .

Steve Wallis · 3 December 2013 - 00:40
United Kingdom · Virgin Media

Very frustrated email user, not able to access my emails! Please resolve.

Prakash Natarajan · 19 November 2013 - 07:43
India · Airtel Broadband

Still unable to access emails - 3 domains - "Error: Updating database ... Try again later." .. on hold with customer support for 20 mins waiting to speak to someone

Michele A Cassone · 19 November 2013 - 05:57
United States · Optimum Online

called 1and1 @ 8.50 am EST - no ETA on uptime though they are working on it.

Heather Tainter · 19 November 2013 - 05:16
United States · Cox Communications

I have 1 and 1 tied into my Microsoft Outlook on my PC - that is working fine. But I need to get to webmail to check my spam folder, and I can't get access to that.

Debbie Cavender · 19 November 2013 - 04:29
United States · Socket Internet

Email still down as of 0628 a.m.

Julie Bearden Adkins · 19 November 2013 - 04:02
United States · EPB Fiber Optics

Currently cannot access my webmail. Internet working... web mail is not. This is my business lifeline, is there any time frame on when this issue will be resolved?

Rae Hodson · 13 November 2013 - 20:51
Philippines · Philippine Long Distance Telephone

my internet is OK and I can access other websites but when I try and use my username and password which I know is correct it says that they are wrong!!

Robert Jamison · 13 November 2013 - 07:09
United States · Time Warner Cable

Greensboro, NC. website is up, email and website hosting is down.

Deborah Jepson · 13 November 2013 - 04:04
United Kingdom · BT

can't logon to webmail - wont let me type in user name and password

Jeremy Hall · 13 November 2013 - 03:00
United Kingdom · PlusNet Technologies

Web mail down 10:40 13/11/13 - on sign on taken to a useless page promoting webmail or hangs - tried two computers

Charlie Mike · 24 October 2013 - 06:04
United Kingdom · Tiscali UK Limited

Same here across 12 domains. 1and1 being very quiet. Lots of unhappy clients...

Michael Auton · 24 October 2013 - 06:02
United Kingdom · BT

I can read and send emails from my phone - but when I try webmail I get password problems.

Neil Tattoofx Bass · 24 October 2013 - 05:48
United Kingdom · TalkTalk

thank the gods other people are having password issues, I thought we'd been hacked!!! Last hour only, tried all sorts of computers as well

Arron Graham · 24 October 2013 - 05:42
United Kingdom · TalkTalk

Having same problem as Helena, only started happening within the last hour or so.

Helena Dillon · 24 October 2013 - 05:19
United Kingdom · PlusNet Technologies

Can't access my webmail. Says my password is incorrect! I logged in yesterday without an issue? Is anyone else having this issue?

Michael Derrick · 24 October 2013 - 04:49
United Kingdom · PlusNet Technologies

Can't login. Keep getting the message "An error has occurred. Please try again later."

Suzanna Flores · 10 October 2013 - 15:09
United States · AT&T U-verse

Cannot open the links in my email

Linda Ann King · 29 September 2013 - 12:16
United Kingdom · BT

My domain is up, but cannot access email from any computer or laptop on wi fi. Everything else on my laptop is fine and can access everything else.

Brandi Dickerson · 28 September 2013 - 14:58
United States · Comcast Cable

Tried to log in, it says "login failed, please check your username and password and try again." Been like this all day!

Mike Chege · 27 September 2013 - 08:21
United States · Charter Communications

cant access my email, stuck on "rebuild tree 60%"

Helen Evangelou Kenning · 27 September 2013 - 01:15
United Kingdom · XLN Telecom

1&1 down again. ??Not good for business. Thinking of cancelling.

Tiffany Lynda Clemons · 5 September 2013 - 01:07
United States · Comcast Cable

1. 09-05-2013 08:02 AM GMT
An error occurred inside the Open-Xchange server which prevented it from fulfilling the request. (MAIL_FILTER-0014, -323519923-2855623)

Date: Thu Sep 05 2013 04:05:15 GMT-0400 (Eastern Daylight Time)
Version: 6.22.3 Rev3 (UI), 7.2.2-Rev15 (Server)
Browser: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.66 Safari/537.36

Module: portal, View: portal, Folder: undefined, Default folders: tasks=43eas=truecalendar=41contacts=42, Landing page: portal, Tree: New, Expert: No, Language: en_US

Loaded modules: calendar, com.openexchange.extras, com.openexchange.mail.filter, com.openexchange.secret.recovery, com.openexchange.upsell.oneandone, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.json, contacts, folder, infostore, interfaces, mail, mailaccount, olox20, portal, tasks, themes, uwaWidgets

Donna Lynn · 3 September 2013 - 12:28
United States · Optimum Online

I can receive mail, but can't send.

Trisha Craig · 3 September 2013 - 12:16
United States · Comcast Cable

Not working - can't login.

Mike Kallet · 15 August 2013 - 06:59
United States · CenturyLink

not working

Mick Miller · 12 August 2013 - 16:45
Germany · Deutsche Telekom AG

not working

The Really Good Candle Company · 12 August 2013 - 16:17
United Kingdom · Virgin Media

unable to access webmail error message coming up. Correct login/password being used

Nick Howlett · 12 August 2013 - 15:07
United Kingdom · Orange Home UK

Same as below, I tried logging in and it said 'An error has occurred'.

S.a. Meade · 2 August 2013 - 00:44
United Kingdom · BT

Getting this error message when I try to log in. "An error has occurred.
This login name could not be found or the password is incorrect."

Gerald Porton · 11 July 2013 - 07:24
Germany · America Online

I can only send emails but I don't receive any email from other account. That is 3 days... anybody with the same problem?

Dennis Thompson · 22 May 2013 - 14:08

Email not working; website up

Leocadio Sanchez Espinoza · 15 May 2013 - 15:16

for all of us Webmail not working today, neither after their help center. Definitely is hard to business this way.

Spectrum Renovations · 2 May 2013 - 15:57

Webmail not working today: A severe error ocurred. Grrrrrrr. Hard to business this way.

Kami Kuhlman · 29 April 2013 - 11:48

Won't pull up... Help!!

Shel Jacobs · 29 April 2013 - 09:40
· was working fine this morning, then just stopped responding. Came back up briefly (about 2 minutes) before going offline again. At 11:19amCST, Ton told me email down, based on type of problem, should be back up in 24hrs. Yahoo here I come.

Fiona Murray · 19 April 2013 - 08:15

constantly timing out, goes to oxjump.1und1 when trying to login and then times out, becoming impossible to use their service and may quite quickly change all my domains and email to another services if this isnt resolved. NO HELP PAGE EITHER

Curtis Morley · 2 April 2013 - 07:37

it logs me off every couple hours then doesnt let me log on for another hour !!! fuming

Jan Gallier · 2 April 2013 - 05:53

e mails are constantly down, why?

Paul Gasson · 1 April 2013 - 06:01

Webmail seems to be regularly unavailable these days - around 1 time in 5 when I try to log on I get a timeout and I may have to try for an hour or 2 before I get back in. This is proving seriously disruptive to the non for profit business I am trying to run.

Jennifer Richardson Thomason · 26 March 2013 - 08:37

hate that there is no help section hate that if I look at the screen wrong the middle section wants to adjust left and right and not up and down and as far as I can tell no way to lock settings of screen so it doesn't happen again. Hate that this little tag thing appears to the right of my arrow what the hell??? And today go to my address book every address gone vanished without a trace!!! Some of my sent mail has even disappeared and no I didn't delete it.

Cathy Noonan · 16 February 2013 - 09:39

New to 1 and 1 and so far not thrilled. Email is slow generally (I don't have high speed so my idea of slow would be REALLY slow to others!). Sometimes email coming and going works fine, sometimes not. Not reliable. This morning I was able to receive email OK but unable to respond to anything. Made my morning very frustrating.

Camscaff Scaffolders · 31 January 2013 - 04:15

e-mails down AGAIN

Robin Christopher Colclough · 6 December 2012 - 07:14

1and1 email server is not responding! Tried WebMail but it just timesout!!

Breanna Mendenhall · 6 December 2012 - 07:10

No email access. We get the same error message: "Error: 500 - Internal Server Error". Busy signal on any 1and1 number I try...

Jay Crabtree · 6 December 2012 - 07:08

Email is down and I can not get the tech support line to go through.

Jacob Lee · 6 December 2012 - 07:05

Our Internet is working, but can't access to webmail. tried landline and broadband (Verizon), nothing works

Rick Gansler · 6 December 2012 - 07:03

My domain is up, but can't access email. Problem from both my laptop on wifi and my phone on cellular.

Leah Dlc · 6 December 2012 - 07:01

emails are not working. websites are working & accessible.

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