website not working? Is it down right now? Server Status Check screenshot
Directgov UKWebsite Name: Checked:
Response Time:
Last Down:
Checking Directgov UK
Please wait while we check the server...
Directgov UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:4812.07 ms. 
16:200 ms.
18:536.62 ms. 
02:275.6 ms.
18:5419.36 ms. 
03:566.19 ms.
10:486.21 ms. 
18:1910.39 ms.
09:1614.68 ms. 
18:485.51 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:55

We have tried pinging Directgov UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Directgov UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Wesker Leung · 17 July 2016 - 21:24
· · Chrome 51.0 on Windows

I'm trying to pay a FPN online, but the website keep showing "An error has occurred in the service . Please try again later." all the day.

Robert Regan · 7 June 2016 - 21:31
· · Firefox 46.0 on Windows

Keep getting server error

Jean Richardson · 29 February 2016 - 17:28
· · Safari 9.0 on iPhone

Trying to pay penalty charge and website is down and also phone number not working

Jeremy Bond · 29 July 2014 - 01:49
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

I have been trying, unsuccessfully to apply for jobs through the directgov website and I just keep going round in circles logging in and registering unable to apply for jobs or save covering letters, just round and round and round and round etc etc do they want people to work?

Howard John Walker · 16 July 2014 - 01:21
United Kingdom · BT · Internet Explorer 11.0 on Windows

Been trying for a week to renew a licence online but just go round and round in circles. Is this what we pay taxes for? Third World or what!!

Cheryl Howarth · 19 June 2014 - 11:04
United Kingdom · BT · Internet Explorer 11.0 on Windows

Cannot change the address on my driving licence on-line. Didn't let me into website at all, today just lets me log on and then kicks me out asking me to check that I have the correct address.

Marion Richards · 27 July 2013 - 09:45
United Kingdom · BT

just goes round in circles - getting nowhere fast, anyone else had problem trying to renew driving licence online ??

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