website not working? Is it down right now? Server Status Check screenshot
Citizens BankWebsite Name:
www.citizensbankonline.comURL Checked:
Response Time:
Last Down:
Checking Citizens Bank
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Citizens Bank Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:5674.38 ms. 
13:4230.63 ms.
18:0128.51 ms. 
20:3665.46 ms.
23:5779.2 ms. 
11:2573.25 ms.
13:3030.42 ms. 
20:2365.4 ms.
03:2228.64 ms. 
08:1430.09 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:28

We have tried pinging Citizens Bank website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Citizens Bank - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
David Rouhana · 5 August 2016 - 16:22
· · Safari 9.0 on iPad

I get the below:

Access Denied

You don't have permission to access "" on this server.
Reference #18.97451502.1470414027.2fc92fd1

Patrick Dudley · 26 June 2016 - 17:07
· · Chrome 51.0 on Windows

Cannot send messages through the website (contesting a random fee on my business account) nor download data into Quicken 2016.

Margaret Hollenczer Spatafore · 12 May 2016 - 21:18
· · Chrome 50.0 on Windows

The website is available but cannot log onto individual account.

Joseph A. Frazier Jr. · 4 May 2016 - 13:52
· · Chrome 44.0 on Android

Online Banking has been inaccessible for hours. No explanation given.

Samuel Strauss · 25 April 2016 - 13:26
· · Chrome 49.0 on Android

I have been with this bank for a long time but there site being over filled with errors has cost them my loyalty.

Eiblis Goldings · 31 March 2016 - 22:36
· · Firefox 45.0 on Mac

no news since march 19? Now it's the 31st. Time to get my end of month numbers and the page won't load!

Sydney Hermanson · 19 March 2016 - 11:25
· · Chrome 48.0 on Chrome OS

The site is coming up as just a blank white page. No service error or anything. Just blank.

Mohamed Khairy · 16 March 2016 - 06:59
· · Safari 8.0.8 on Mac

I have not been able to login my account for the last couple of hours, this is not acceptable.

Bank Branch Locator · 21 February 2016 - 01:56
· · Firefox 28.0 on Windows

You can use
to call your local branch instead of customer service...

Andrea Davis · 13 February 2016 - 01:32
· · Internet Explorer 10.0 on Windows

I cannot access my transactions. I called to report the problem and all they did was write up a complaint. There was no comment on if they would contact me or let me know that someone would look into the problem

Meredith Kay · 10 February 2016 - 21:33
· · Chrome 48.0 on Windows

The website consistently for the last three days has not been able to load my transactions and all of my accounts that are linked to Citizens don't work such as and Digit

Nick Williams · 10 February 2016 - 19:35
· · Chrome 48.0 on Android

App works fine. Widget won't work, even though all my info is synced up.

Ashley Moran · 7 February 2016 - 19:00
· · Chrome 48.0 on Windows

The issue with Citizens Bank was due to them changing their website. Usually they have something to indicate that this is being done. This time, their home page would load, but bill pay was not accessible.

Laurie Desilets Gouley · 7 February 2016 - 13:27
· · Chrome 48.0 on Windows

Can't connect to online banking. Blank screen

Abby McCoy · 7 February 2016 - 12:54
· · Safari 5.1.9 on Mac

Can't get in to on-line banking.

Ashley Moran · 7 February 2016 - 10:30
· · Chrome 48.0 on Windows

When clicking on Pay A Bill - it goes to a blank page and won't load.

Georgene Andersen LaRossa · 14 January 2016 - 17:51
· · Safari 9.0 on iPad

Citizens bank is not showing cash dep made this morning. Called 3 times, no one can give me info that makes sense. Ip situation they said. I am very annoyed.

Daisy Cohen · 15 December 2015 - 16:47
· · Safari 9.0.1 on Mac
This works, the site has been down for weeks, they don't care about their customers, I've been calling them for weeks now. Find a new bank, Citizens is the worst!

Samantha Muise · 13 December 2015 - 23:22
· · Chrome 34.0 on Android

Been unable to access account for an hr

Eve Baker · 13 December 2015 - 22:38
· · Firefox 42.0 on Windows

Won't recognize my log in, says it's not in records

Raania Zahid · 13 November 2015 - 17:21
· · Safari 9.0 on iPad

Blank login screen.

Terry Rotenbor Mitchell · 12 November 2015 - 22:49
· · Chrome 46.0 on Windows

Thank you, Ed!

Rosie Jordan · 12 November 2015 - 22:14
· · Chrome 46.0 on Windows

The link below works fine. Thank you.

Ed Lewis · 12 November 2015 - 20:09
· · Chrome 46.0 on Windows

Try this url:

Ed Lewis · 12 November 2015 - 20:02
· · Chrome 46.0 on Windows

I had to pay some bills so I used the phone app. Worked fine.

Ed Lewis · 12 November 2015 - 20:01
· · Chrome 46.0 on Windows is up but that's as far as it goes. Try to log in. Nope.

Melanie Ferncez Wagner · 12 November 2015 - 18:36
· · Safari 9.0.1 on Mac

I'm also having trouble. I click the "login" button and then the screen is blank/spins and spins.

Margy Russell Judd · 12 November 2015 - 18:30
· · Chrome 46.0 on Windows

I can not access my account online - website just spins and spins. Never happened before and can get to all other google searches fine

Lori Wilson Marchessault · 13 July 2014 - 15:31
United States · Verizon FiOS · Firefox 30.0 on Windows

says site is unavailable

Saundra D Jones · 19 June 2014 - 18:12
United States · Comcast Cable · Safari 7.0.4 on Mac

This is frustrating this site has been down for almost a week why have us download the app and the shit don't work WTF

Bill Beckett · 31 January 2014 - 16:18
United States · Comcast Cable

their bill pay feature has been down all day

Стефан Диди Костадинови · 31 January 2014 - 15:14
United States · Verizon FiOS

the android app is working for me, thank God

Cheryl Morse · 8 December 2013 - 04:46
United States · Comcast Cable

I have been trying to get on since 6 am and still "unavailable" would like to pay bills now while I have time...

Dale Gunn Guarneri · 5 September 2013 - 07:11
United States · Time Warner Cable

Can't log on

Ro Vi · 8 August 2013 - 12:09
United States · Verizon FiOS

Ever since they "improved" the website, it's either kicking me off or not available.

Laurel Anastasi Weinstock · 8 August 2013 - 10:00
United States · Verizon FiOS

tried all morning to log on, just did w/sucess...

Sarah Flause · 8 August 2013 - 08:30
United States · Comcast Cable

down again. bleak. are other banks better?

Joan DePhillipo Clark · 8 August 2013 - 08:16
United States · Comcast Cable

citizensbankonline is down

Jo Turk · 19 June 2013 - 18:30
United States · Verizon FiOS

totally out if you want to DO anything. Customer service line is so bogged down that I waited over 30 minutes and still didn't speak to a human.

Alan Osman · 9 March 2013 - 16:55
United States · Verizon FiOS

Really, I am considering switching. This downtime is getting to be very frequent.

Vanessa Process · 7 March 2013 - 06:49
United States · Longwood Medical and Academic Area (LMA)

Website is back up, but unable to log in.

Steve Day · 7 March 2013 - 05:29
United States · Comcast Cable

Site says it's up but if you try to go there is says the connection is reset.

Yi Luo · 7 March 2013 - 05:08
United States · Verizon FiOS

I haven't used their online banking for a long time, but it is down now. I am not sure if their service is as insecure as their website.

Bill Covino · 7 March 2013 - 04:59
United States · Comcast Cable

Terrible site, down much more than other sites. Loosing confidence in this bank, every year it gets worse and worse, and the CCO site is even worse.

Lisa Hildreth · 7 March 2013 - 04:23
United States · Comcast Cable

Citizens is down again. It's down all the time. Their system must not be very secure and easy to hack because they are ALWAYS, weekly having problems with intermittent connections. Someone should get fired for this. It certainly doesn't give confidence to customers knowing that their accounts could be compromised. This isn't an uncommon occurrence.

Holly Ridle Locke · 27 February 2013 - 17:06
United States · Armstrong Cable Services

The site seems to be down right now. I tired 2 different browsers and cleared the cache too.

Mary Jo Hamlin · 2 February 2013 - 06:28
United States · Time Warner Cable

I can't access Citizensbank at all. I've tried about 5 times. Can't even get a cached version to come up.

Shawn Triassi · 2 February 2013 - 05:59
United States · Time Warner Cable

I can't access the website again, it says it can't be found. Seems like this is another problem.

Diane Dodds · 25 January 2013 - 14:14
United States · Comcast Cable

I just talked to a supervisor for Charter One. Our accounts have not been compromised and they are working at getting everything back in working order as quickly as possible. There have been many banks and large companies attacked or the last few months and they can't block these attacks unless they block us as well. So we need to understand it's not the bank, it's these bad guys to be upset with. Go read about DDoS and you'll understand more about what's going on. Basically they plant a virus on people's computers and then use those computers, the computer owner being unaware that is is happening, and they flood the site with traffic that their servers can't handle.

Eric Labonte · 25 January 2013 - 13:35
United States · Time Warner Cable

Here is an email I received from Citizens this morning:

Dear Online Banking Customer:

Since yesterday, January 24th, our website has experienced temporary disruptions due to an unusually high volume of Internet traffic, similar to disruptions that recently have impacted other U.S. banks. This excessive traffic, commonly known as a distributed denial of service (DDoS), prevents our customers from accessing our Online and Mobile Banking services.

As a result, you may experience slow response times or issues with the availability of Online and Mobile Banking. We are working to restore these services as quickly as possible and want to assure you that customer accounts and personal information were not compromised. For immediate service, please visit one of our branches and ATMs, or call our 24/7 Customer Contact Center at 800.922.9999.

Additionally, if you incur any fees due to this disruption in service, please speak with a banker at your local branch or call our Customer Contact Center.

We apologize for any inconvenience and thank you for your patience as we work to resolve this issue.

Theresa M. McLaughlin
Group EVP, Chief Marketing and Communications Officer
RBS Citizens Financial Group

Gena Gambuto · 25 January 2013 - 12:37
United States · PAETEC Communications

whoever said log into charter one thank you that works.!

Erica OK · 25 January 2013 - 11:31
United States · Cogent Communications

since charter one and citizens bank are affiliated, you can view your account information through

Jacqui Beckwith · 25 January 2013 - 10:57
United States · AT&T U-verse

been down since last night, told me they were updating... yea right... maybe they were hacked into.

Dylan Hillman · 25 January 2013 - 10:51
United States · Wheaton College

Bummer, iphone app and main website are both down atm :( On the app it eventually moved past the log in screen in a few minutes, but the safe image did not display (the phrase was there though) I didn't feel like risking it.

Paul Elliott · 25 January 2013 - 10:21
United States · Comcast Cable

I've been having problems actually logging in to the website for three days now. I can see the main page fine, but I cannot log into my account. Silly how we rely so much on the internet---I know I do it too, but we can still call the bank or drive there... this is the price of convenience I guess. I don't think i'ts too mysterious, I guess there is a rumor that several online banks have been attacked and this is part of that. --- We should always be vigilant that we know what to do outside of technology for instances like this--it makes us weaker to be affected by it--so let's gather our strength and remember how to bank without the internet, or how to manage our money without a bank ;)

Justin Bucci · 25 January 2013 - 10:16
United States · AT&T U-verse

Down again... I'm done with this bank.

Edibeth Farrington · 25 January 2013 - 09:39
United States · TDS Telecom

Something's up... I can't access my Citizens acct. and Capital One was down for 3 days earlier this week.

Jake Schuller · 25 January 2013 - 09:32
United States · Constant Contact

Not your typical bank. Once again - the site is down!

Amber Jessmer · 25 January 2013 - 09:31
United States · Time Warner Cable

mobile is down again as well

Adam Davis · 25 January 2013 - 08:32
United States · Charter Communications

Service is down as of 11:30am. Customer service stated that technicians are working on it but couldn't confirm a DDoS attack.

Kimberly Lilley Rand · 25 January 2013 - 07:56
United States · Armstrong Cable Services

Just tried that ip address and it worked.

Walter Dutcher · 25 January 2013 - 07:55
United States · Frontier Communications

No luck past the home page

Ed McColgan · 25 January 2013 - 07:46
United States · Juniper Networks

IP address provided does get me to the homepage, but login seems to be stuck after that.

Nicole Jeanne Weisz · 25 January 2013 - 07:43
United States · Comcast Cable

I've been able to now access the site using the mobile version on my phone. Yesterday that was not possible.

Kimberly Lilley Rand · 25 January 2013 - 06:47
United States · Armstrong Cable Services

still down, I've been trying since 10 yesterday.

David Diaz · 25 January 2013 - 06:25
United States · Cox Communications

no money more problems !!! the end is near

Leinad Hcilrhe · 25 January 2013 - 06:01
United States · The Pennsylvania State University says "Citizens Bank Online® is temporarily unavailable." since yesterday.

Eric Labonte · 25 January 2013 - 00:53
United States · Time Warner Cable

The IP address that Marty Wilke posted was the only solution to this problem for me.

Khurram Zaheer · 24 January 2013 - 19:26
United States · Comcast Cable

I agree with Steve D'Amello... financial services are under attack at the moment... with Citizens Bank being an obvious victim today!! I have been trying all day with no luck!!

Marty Wilke · 24 January 2013 - 19:20
United States · Time Warner Cable

Go directly to website IP: Only if you are comfortable putting an IP into your address bar.

Susan G. Parker · 24 January 2013 - 18:51
United States · Comcast Cable

Update - cleared cache, can get to home/login page, but upon click of login, get to blank page.

Mark Komar · 24 January 2013 - 17:47
United States · Time Warner Cable

I got through, but it was slow

Bobby Driscoll · 24 January 2013 - 17:44
United States · XO Communications

still down... they are killing me

Ray Dowling · 24 January 2013 - 17:35
United States · Time Warner Cable

Site is unreachable. I tried flushing the dns and it still doesnt respond

Mark Komar · 24 January 2013 - 16:41
United States · Time Warner Cable

It's down - been down all evening

Steve D'Amelio · 24 January 2013 - 16:37
United States · Verizon FiOS

Citizens Bank experienced a major DDoS attack today. It began around 12:30 and lasted for several hours. They are up on contingency servers and in some cases one leg of redundant servers.

Justin Ledvina · 24 January 2013 - 16:18
United States · Comcast Cable

grrr it's down again!

Elisabeth de Vesey · 24 January 2013 - 14:31
United States · Comcast Business Communications

down just now, capitalone was down for 3 days, banking online seems not so reliable

Wendy Stein Berger · 24 January 2013 - 12:52
United States · Comcast Cable

this site goes down way to much!!

Michael Lafleur · 24 January 2013 - 11:56
United States · Verizon FiOS

Accessing from your cache will load the website as it was when you last visited it. You are not seeing live traffic from their server (if the server is down its not just the front page) you are seeing the data that was stored on your computer the last time you were on that site.

Bill Neiman · 24 January 2013 - 11:39
United States · Verizon FiOS

why cant i get on this is not good

Tyler Fortier · 24 January 2013 - 10:51
United States · Lesley College

Yeh hopefully they're not getting hacked

Gale Andreotes DiRusso · 24 January 2013 - 09:30
United States · Verizon FiOS

Jan. 24, 2013... Been trying to log on to website with no luck

Staci Morel · 2 September 2012 - 07:23
United States · AT&T Internet Services

so seems to be down, mostly due to a hack or DDoS attack i'm guessing. i did find a workaround. if you load up the Google Cache and click login from there, it seems all the other citizens pages work fine and i was able to login. its only the front page thats mysteriously not working.

Brendan MC · 2 September 2012 - 07:09
United States · Verizon FiOS

tried to log on to citizens --says server is down --tried on 2 different computers...

Lynnette Hagerty · 2 September 2012 - 04:33
United States · Comcast Cable

it won't allow me to access the website keeps telling me its can't be found

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