website not working? Is it down right now? Server Status Check screenshot
Citibank Credit CardsWebsite Name:
www.citicards.comURL Checked:
Response Time:
Last Down:
Checking Citibank Credit Cards
Please wait while we check the server...
Citibank Credit Cards Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
15:1119.24 ms. 
17:1319.77 ms.
20:1418.53 ms. 
22:4418.54 ms.
01:0419.13 ms. 
03:3318.21 ms.
05:5318.63 ms. 
08:0418.87 ms.
10:5421.17 ms. 
13:1218.21 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 14:37

We have tried pinging Citibank Credit Cards website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Citibank Credit Cards - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Michael Kahn · 22 July 2014 - 19:16
United States · AT&T Internet Services · Safari 7.0.5 on Mac

Time to dump citicards. Site has not been working for two days for me and when I call, the calls get dropped.

Jo Good · 5 June 2014 - 09:21
United States · Pioneer Long Distance · Chrome 35.0 on Windows isn't coming up for me. :(

Bal Clarke · 16 April 2014 - 21:17
United States · MegaPath Corporation

this website is down on 4/16/14

Elaine Wade · 15 April 2014 - 15:46
United States · Comcast Cable

I cannot find the site to pay my bill that is due tomorow.

Harry Mason · 25 March 2014 - 06:15
United States · Verizon Internet Services

I can get on to my acct but wont let me add payment acct

Patrice Wolfe Helfrich · 20 March 2014 - 11:05
United States · Hughes Network Systems

I have been unable to access the citicards website since it was down this weekend 3/16/14. Is it still down? I get to the sign-in page and then it goes to a blank screen.

Sharon Kiister · 3 March 2014 - 12:26
United States · AT&T Internet Services

says site is not down but can't log in.

Peggy Gibbs · 15 February 2014 - 20:43
United States · Comcast Cable

Nothing to do but wait. One comment said she payed her bill by phone, good idea. It is what it is... not working. I'll try again tomorrow.

Lori Bruzzesi · 20 January 2014 - 18:10
United States · Charter Communications

I'm trying to pay my bill but can't access my on-line account.

Byron Aragundi · 20 January 2014 - 15:55
United States · Comcast Cable

They are doing a maintenance right now. So the server is down

Tia Stith-Wright · 20 January 2014 - 00:21
United States · Comcast Cable

my account info will not load this is the 3rd day

Marie Cherry Koneczny · 19 January 2014 - 23:36
United States · Verizon FiOS is down. Can't pay bill.

Manranjan Pandit · 7 January 2014 - 21:56
India · Airtel Broadband

why it is not simpliflied the way to login in to for making payments etc? Now it is very complicated taking unreasonable time which make me frustated.

Steve Rosen · 30 December 2013 - 08:16
United States · Comcast Business Communications

I am able to login to, but displays "Temporary Delay" and goes no further. Was very erratic last week as well.

Bonnie Shrauder · 23 December 2013 - 08:50
United States · Cox Communications Omaha

trying to log on for three weeks, it wont let me in, I've had to pay my bills by phone. Its a hassle but better than being late.

Hank Nettling · 22 December 2013 - 18:29
United States · Comcast Cable

I have been trying to get my recent charges due to the Target mess. I got on last nite and the message was that the system was down temporarily. This morning, I tried again and still no response. My sign on may well be locked as my e-mail nor my AAdvantage account number does not work. But when I tried the AA web it worked. What is going on?

Barbara DeFronzo · 20 December 2013 - 09:38
United States · AT&T U-verse is down and I am trying to pay bill

Tami Levine Feierstone · 5 December 2013 - 13:14
United States · PAETEC Communications

Can't log in to pay bill!!!

Julie Mercier Mercadante Fitzgerald · 30 November 2013 - 09:12
United States · CenturyLink

very frustrated... not working!! trying to pay bill

Betty Paul Howard · 13 November 2013 - 11:51
United States ·

I need help with working out my payment

Talat Mirza · 4 November 2013 - 11:52
United States · Ellijay Telephone Company

Cannot log in, not working.

Maren Sirine · 30 October 2013 - 15:56

log in... does not go to my account... blank page.

James Edmunds · 14 August 2013 - 16:31
United States · Cox Communications

After selecting a target page and signing in, get sent to a page with a continuously spinning loading graphic, never see any information. Have seen this behavior continually since about 10 am CDT 8.14.2013 until this report at 6:30 pm CDT 8.14.2013.

Christine King · 24 May 2013 - 10:25

Cannot log in to pay my bills. Not working and others are reporting issues elsewhere on the web with same log in problem

Mark Chumpy Chiaramonte · 28 December 2012 - 20:12

Why doesn't Citicard simply put a 'splash' message on their home log-in page notifying the public of the current problem and keep them up to date? Why would any major financial institution bring a live database system up like this??? No IT professional would ever pull a stunt like this and still have a job. Isn't upper management/administration listening to the public??? Oh, I guess not, they went home for the holiday weekend. Disgusted...

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