Chase.com website not working? Is it down right now?

chase.com favicon Chase.com Server Status Check
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ChaseWebsite Name:
www.chase.comURL Checked:
response timeResponse Time:
latest downLast Down:
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Chase Website Status History
Chase.com server report and response time

The above graph displays service status activity for Chase.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History :

DateTimePing Time DateTimePing Time
18.May.2013 23:33645.91 ms. 19.May.2013 02:24658.27 ms.
19.May.2013 04:41729.97 ms. 19.May.2013 06:44462.63 ms.
19.May.2013 08:45649.56 ms. 19.May.2013 11:18619.47 ms.
19.May.2013 13:30684.47 ms. 19.May.2013 15:34645.91 ms.
19.May.2013 17:38736.63 ms. 19.May.2013 19:50737.26 ms. 

* Times displayed are PST, Pacific Standard Time (GMT -08:00) - Current server time is 20:21

We have tried pinging Chase website using our server and the website returned the above results. If chase.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Chase - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

  • Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)
  • Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser : firefox chrome internet explorer

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

  • Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :
  • If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.
  • Check our help page for step-by-step instructions on configure dnshow to change your DNS.

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Having Problems with Accessing Chase.com?
Maryanne Simpson · 5 hours 42 mins ago

I have tried for two days to log on to Chase. I even updated my mobile app, but it doesn't work either.

David Dwight Dingwall · 2 days 20 hours 57 mins ago

17May13 6:20AM UTC: Cannot access Chase Accounts nor Schwab Accounts. Tried using Safari and Opera.

Alyssa Mason · 3 May 2013 - 21:46

quickpay isn't working!! They won't even let me talk to a human being on the phone.

Paula Engelbrecht · 1 May 2013 - 15:33

I have been unable to access my Chase accounts for a MONTH! At first I thought it was their site, but now it appears there's something blocking my computer from getting to my accounts. At the same time, my son CAN get on his Chase accout site. Even calling them did not help. I have to go back to "snail mail" to pay my bill. What a mess.

Randy Hayter · 25 April 2013 - 15:41

Able to log into my accounts but unable to make a payment. Message says Unable to Process Try Again Later 2002 (?)

Kathrine Breeden · 23 April 2013 - 20:15

the app hasn't worked all afternoon. tried 2 different phones. anybody else having this problem?

Land Wilde · 21 April 2013 - 00:27

Was up with limited access for a while, but chase.com is not loading at all again.

Michael Spackman · 20 April 2013 - 22:43

Site is down on FireFox. Works on IE. I get this message:

The connection was reset. The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Cameron Smith · 20 April 2013 - 22:16

DNS and server issues. Maybe their internal network has a problem.

Joe Rakowski · 20 April 2013 - 22:15

Every single time I try to log in, the site is down. Every month. I have to like sneak up on it.

Michael Sykes · 20 April 2013 - 22:02

I too, have the same issue. Computer, iPhone app, Tab 2 app...nada.

Wil Cuadros · 20 April 2013 - 21:53

Unable to log in. Both PC and mobile device have issues.

William S. Rosenberg · 20 April 2013 - 21:49

First website was down. Now up but cannot log in.

Richard Perrillo · 20 April 2013 - 21:06

Chase is down.. wow they have issues huh?

Kristina Johnson · 15 April 2013 - 14:44

Chase website is experiencing "technical difficulties" yet again. My online balance is simply showing as "unavailable" and when I called Chase, there was a recorded message before my transfer to customer service explaining that Chase online is experiencing technical difficulties.

Hector Castaneda · 14 April 2013 - 10:45

Could not access web site with Firefox, but was able to with Google chrome. Web browser issues still.

Laynie DeAngelis · 11 April 2013 - 04:25

I don't know why several people are saying you can access with no problem using AI. I have NOT been able to access for days and I do use Explorer.

Randy Stockum · 10 April 2013 - 11:56

We’re temporarily unable to display your account activity. Please try again later. This message has been up for me for over a week now. WHEN is this going to be fixed?

Ankit Patel · 10 April 2013 - 08:22

It happens only in Firefox. You can still access using Chrome or IE.

Carol Rupert Doty · 10 April 2013 - 06:46

I have not been able to get into the site for five days. What's going on? This is not good service !!

John Blair · 9 April 2013 - 08:16

Chase still down on Tuesday 4/9 morning. Call to customer service confirms the issue and has no estimate of repair.

John Blair · 8 April 2013 - 12:33

Chase website is down. Have been unable to link to site for ~24 hours. Call to bank confirmed the outage. 12:33 pm 4/8/13

Robin Go Marauders Campbell · 6 April 2013 - 11:29

The site won't let me sign up at all every time i try i keep getting We are unable to process your request at this time. Please try again later. its been like that since the first time i ever tried to sign up on 2012 and i am getting tired of it.

Alan Hill · 4 April 2013 - 09:19

yes its firefox... my IE gets immediate access... 11.18 central 4/4.. thanks for the tip David Yull

David Yuill · 4 April 2013 - 08:41

Been having issues accessing chase with firefox for the past two days, but i can access via IE and Chrome.

Cheryl Carson Gonzales · 3 April 2013 - 13:53

system down on this computer. Went over to bank and got into it fine there...?

Jennie Culver Roberts · 3 April 2013 - 12:04

I just tried to access my personal and it says my user id and password are inactive and I have to call to reactivate. I was online this morning, no problem. My business account signs in, also no problem. I tried calling and was on hold for 11 minutes, I will have to call back later. This is getting ridiculous!

Evelyn Justbeingme Howard · 3 April 2013 - 01:15

To all Chase Members the site is up here now AT of 3;15pm... I hope all is well with everyone else all over the world... May God Bless everyone i no it has been a long test for all of ur bt God is good anyhow, inspite of technical problems down here, God Id good... Thanks... Lady E.

Egi Vizsla · 1 April 2013 - 13:04

intermittently unreachable. this has been going on all week. stupid chase

Masayuki Agawa · 1 April 2013 - 12:49

Up and down, up and down, then crash! like a derailed roller coaster. Using chase.com is one hell of a thrill ride these days.

Mark Siravo · 1 April 2013 - 12:47

I used the mobile conn m.chase.com as suggested and got on very fast. I may just use this in the future on my desktob it was faster

Bob Dollins · 1 April 2013 - 12:47

Chase Online appears to be back up in So Calif. Logged on successfully

April Capo-Lenoir · 1 April 2013 - 12:44

DOWN AGAIN! augh! This is happening way too often, seems like every week there is an issue and I cant access my account, this is getting to be a real nuisance...new bank?

Chelsea Adams · 1 April 2013 - 12:42

No chase, it's not just down for me. I'm assuming chase has technicians to fix these kinds of problems, perhaps you should get them on it and alert people problem is being worked on. Like who the hell is in charge over there??

Philip Khoury · 1 April 2013 - 12:39

Was able to log on & pay my bill at 12:36pm PST. Good luck everyone!

Gina Giannetto · 1 April 2013 - 12:36

YES DOWN!- USE m.chase.com
you have limited options, but can at least access your account!

Julie Schein Gritton · 1 April 2013 - 12:33

Can't log in. I'm leaving on vacation tomorrow and need to pay my bill...

Bob Dollins · 1 April 2013 - 12:28

Still unable to login, getting server busy or unavailable error. Can logon via my iPhone's Chase banking app

Steve Haas · 1 April 2013 - 12:25

the inconsistencies with this bank are ridiculous. they are obviously getting hack-attacked, now just come out and admit it.

Cassandra Faraday · 1 April 2013 - 12:22

The problem is because the main page is up, its listed as up - but if I can't log into my account, its rather pointless. Anyone seen an official reaction or an ETA?

Kelly Jo Reuter · 1 April 2013 - 12:14

YAP down for me. C'mon chase! It's the first of the month. Need ta pay bills. it just does this...
JPMorganChase DBWE2ARX04 Network Error (tcp_error)

Jeffrey Chen · 1 April 2013 - 12:02

hey everyone, their mobile app is still up on my iphone. I was able to use that instead of going through their site to pay my bill. Just thought i'd let u all know in case u need to get to your account

Jonathan Lo Verde · 1 April 2013 - 12:00

Not that it's an acceptable permanent solution... but using the url "m.chase.com" to log-in to your Chase accounts may be a quick temporary fix for those in need of immediate account access.

Tom Won · 1 April 2013 - 11:57

April fools for Chase seems to be running a day late xD
Seriously, not cool when a major bank website is down for hours.

Jody Ellis · 1 April 2013 - 11:55

Can't get past the login screen! Been trying for over an hour.

David Olson · 1 April 2013 - 11:54

Multiple attempts to logon in the last few 10 minutes have failed. Basic error message is: Network Error (tcp_error)

Dan Richards · 1 April 2013 - 11:51

yah mobile site works from my pc. i can do what i have to do from there

Dwane Labron · 1 April 2013 - 11:48

Cyprus style bank run in the works. I would suggest you take your fiat money OUT of these globalist supporting TBTF oligarch bastard banks. Probably too late for most of the sheeple in the USA

Megan Seabrook · 1 April 2013 - 11:44

down again. This has been happening way too much the past 2 weeks. network error listed.

Gary Rnabd Billingham · 1 April 2013 - 11:43

Chase Support @ChaseSupport @ @thedrubin Chase Online has had some intermittent slowness today. We're working on restoring full speed; try the app or mobile site.
thats a tweet from 2 minutes ago

Jonathan Lo Verde · 1 April 2013 - 11:35

Chase Mobile App on iOS seems to be functioning for those who have access to an iDevice. I have no way of seeing if the Android version is functioning as well, but it should be.

Dave Keen · 1 April 2013 - 11:34

Ahh yes, apologies without any monetary compensation. Another victory.

Ben Chung · 1 April 2013 - 11:31

I see the login page but when I try to log in it refuses my connectiion

Tiffany Host Williams-Jallow · 1 April 2013 - 11:28

I haven't been able to get in for the past two hours. Sigh. Need to consult bank statements for tax purposes and this is slowing down my tax prep.

Dan Richards · 1 April 2013 - 11:26

chase is garbage.. i was suppose to make a transfer at 10am its now 11:30 im so pissed off right now

Stephen Gross · 1 April 2013 - 11:23

yep down again. way to often. already openned an account at wells fargo. might move it all over

John Egan · 1 April 2013 - 11:17

called bank. they have no clue. Its time to change banks, this is happening to often.

Scott A Ferreira · 1 April 2013 - 11:13

As everyone is stating... it's down for both business and personal... just adding a comment so that hopefully the more of us that add the quicker they will get to it! Haha

Ross D Michelson · 1 April 2013 - 11:12

I just told creditors I can't pay them because Chase site is down again. They said no problem, get us when you can...

Stephen Freed · 1 April 2013 - 11:11

I also am unable to login to either my personal accounts nor business accounts. Again.

Kathryn Zuber · 1 April 2013 - 11:00

Can't login. Get to chase.com. then after entering login info, getting Network TCP error.

Rich Sarino · 1 April 2013 - 10:55

@Daryl Branson, thanks, i understand that, whats the point of this site saying that the chase site is up, but you can access anything on the site? now i am talking a chase rep and first he says there is a "maintenance" issue, when pressed by asking if it is a ddos attack, he says the server is down, duh? i asked him why they would be doing maintenance on a work day afternoon, and the dunce said he didnt know. so there you have it. like someone else said, this is going on way too often.

Suzanne Vaughan · 1 April 2013 - 10:51

I'm unable to connect to chaseonline.chase.com, but www.chase.com works. When I attempt to log in from www, it redirects to chaseonline and fails again.

Patrick Nelson · 1 April 2013 - 10:46

I think the problem is all 20 of us are trying to log in at the same time.

Kay O'Hanlon Myruski · 1 April 2013 - 10:44

You're not alone, can't log on either. Frustrating is an understatement.

Daryl Branson · 1 April 2013 - 10:43

Rich, the main site is up. You only get the error if you try to log into your account. That's why this page is showing it up and running.

Guo Chen · 1 April 2013 - 10:40

Chase bank site is down. Network error (TCP error). Connection refused.

Kevin Griffith · 1 April 2013 - 10:36

Got on after several attempts and got my transaction done, but took lots of time. Is back to the error message now.

Daniel Smith · 1 April 2013 - 10:33

Chase bank site is down. Network error (TCP error). Connection refused. Been trying for the last hour. Tried going just to credit card login but couldnt do that either. Looks like a DDoS attack?

Gail Polanek · 1 April 2013 - 10:26

Finally got past the 'connecting' issues, now the site locks up on the login page. Will try later. Frustrating.

Ross D Michelson · 1 April 2013 - 10:04

Recurring website issues defeat the purpose of on-line banking. Almost time to change banks and deal with hassle that goes along with that process.

Edward Rodriguez · 1 April 2013 - 10:02

JPMorganChase -dbee2arx03 - Network Error (tcp_error)

A communication error occurred: "Connection refused"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

Catherine Wachs · 1 April 2013 - 10:02

Is it being attacked again? Time to get the super geek squad on this.

Ron Goodman · 1 April 2013 - 09:42

Yep, down. Login form comes up but login not successful. Stuck on "Connecting".

Cholah Singh · 1 April 2013 - 09:39

i am having problems with logging on, says server wrong connection

Norma Ciotczyk · 1 April 2013 - 09:39

Trying to access my account... keep getting this message: JPMorganChase - dbee1arx01
Network Error (tcp_error) - A communication error occurred: "Connection refused"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. For assistance, contact your network support team.

Em Mckenn · 23 March 2013 - 09:49

I can't transfer from chase checking to my auto loan or credit card (all under chase, go figure!).

Jason Lopez · 23 March 2013 - 09:30

Is it me or does Chase online crash frequently? I'm bothered, annoyed, and quite frankly I feel like switching to a bank with a better online system.

Patti Bezzo · 23 March 2013 - 07:14

I cannot get into my website presently and need to see my accounts. This is to make sure that money has not mistakenly been removed, as happened earlier this month, when I saw Chase had taken $992, and I had no idea why. I contested this payment, and it took over a day to have this issue resolved and to have the money put back into my account. This was pretty scary, and if I hadn't been checking my accounts online, I would not have had a clue that my main account had been robbed. Yikes!!!

Dan Chapman · 22 March 2013 - 19:51

WPOD Exciting... Chase is going down the tubes with the rest of the financial system!!! If website has anything to say about their business. :D

Eli Mantel · 21 March 2013 - 22:26

The feature that lets you search for chase branches and atms is locator.chase.com and it's been down for at least the last couple of hours.

Aldo Amaro · 21 March 2013 - 16:36

I count on this website to work... I only went with them in order to wire online for my business. !! I'm paralyzed. this is getting to be all the time now!

Sabrina Romigh Johns · 21 March 2013 - 14:39

havent' been able to get onto my page for a few days now. Can access on my phone but need to get on the website. So does my mom. Thought it was my internet guess not.

Michelle Stelly · 21 March 2013 - 12:17

I can not log in either. Page is stuck loading and I never get to home page.

Evangelist Cassandra Davis · 21 March 2013 - 11:41

Another problem with Chase online today. Browser won't even access their site.

Rachel Roberts Ehmann · 21 March 2013 - 11:22

I can login to my account, but can not navigate anywhere but the main screen

Mary Beecher Lautner · 21 March 2013 - 11:20

11:20 am Pacific time Thur March 21 chase online.com is not coming up on either of my browsers.

Nomina Wells · 21 March 2013 - 11:15

Ugh. Having issues. The site refuses to load no matter what browser I use or how many times I clear my cache.

Trina Hendershot Foster · 21 March 2013 - 11:07

The webpage is not loading. Doesn't make a difference which browser I use, or how many times I clear my cache and cookies.

Trapper Collova · 21 March 2013 - 11:04

Can't log-in. It almost seems like this happens half the time I try in the past week. Chase.com - get it together.

Maria Duran · 21 March 2013 - 05:43

this site shouldn't even be necessary, YES we are having trouble why is this going on soooo long? fix it already!!!

Lenore Kligman Hoops · 20 March 2013 - 08:33

Can't log in again this morning. Wanted to pay a bill. I just never know when it will work. How can anyone bank like this?

Adrien Brizzolara · 19 March 2013 - 12:46

Unable to log in via computer or mobile app for the past 5-10 minutes. I enter username and password and nothing happens.

Kristine Kusch Librandi · 19 March 2013 - 12:45

Down for me. Can get into Chase mobile, but tried a transfer and was unable to.

Todd Lillywhite · 19 March 2013 - 12:39

Down for me for the last 2 hours or so. Down for a while last night too.

Nicole Smith · 19 March 2013 - 11:25

Chase is down... again. Makes you wonder about the security of the site with how frequently it's not working. An inconvenience non the less!

Sarah Green · 19 March 2013 - 11:11

Their servers go down so frequently, it's so annoying! I really need to check my balances.

Debbie Mitchell · 19 March 2013 - 11:02

ah it came up but very very slow following a time-out on the first attempt.

RayandDonna Talmage · 19 March 2013 - 10:58

Have tried several times in last few minutes to access the Chase website. No success. 10:58 am PDT

Florence Richards · 19 March 2013 - 10:38

I am frequently having problems with the Chase site, I cannot view my checking account to verify my balance.

Daniel Postoronka · 19 March 2013 - 10:18

It works for Mobile app!???? Wow! Amazing! Now we shall all use Chase on mobile to pay bills!

Sarah Green · 19 March 2013 - 08:57

I can access chase.com, but when I try to load my accounts nothing happens. It's been like that for hours already for me. Very frustrating!

Mary Ker · 19 March 2013 - 07:23

Went to branch on riverdale ave near 259st asked teller they say nothing is wrong the manger came over said nothing happen. Thats what head people told them to say.

Cher Bear · 18 March 2013 - 19:16

The app and webpage are not working. I called in because I tried to make a purchase and it would not go through even though I know I have money in there. They said estimated time to be back up and running is 1-2 hours and that was an hour ago.

Scott Kostka · 18 March 2013 - 18:54

Good timing. Now you have us wondering if this outage is for the US Government to shrink our bank accounts by 10% similar to Cyprus... This is one way to prevent a run on the banks! Stress test mess

Naz Vilo · 18 March 2013 - 18:41

1-800-935-9935 tells you the system is down but gives your available amount.

Joe LaPoint · 18 March 2013 - 18:38

too bad we cant charge them a "penalty" fee or interest for freezing our moolah

Lori Lee Allison · 18 March 2013 - 18:27

getting very concerned - would like to see comments on what is really happening

TootieMan Brown · 18 March 2013 - 18:22

O. My this suck. Bills need to be paid and the account systems is down. I thought Chase just updated their system yesterday. #1 Bank, Yeah Right I better think again

Thong Nguyen · 18 March 2013 - 18:15

We’re temporarily unable to display your account activity. Please try again later.

Julianne Tilliros Jusino · 18 March 2013 - 18:05

Major panic attack. Could not get balances or pay bills. Spoke with customer service. They confirmed they are down and cannot give me an end time when they expect it to come back up. They were apologic though and insist they were not hacked.

Dave Pirie · 18 March 2013 - 17:57

Two accounts n/a customer service says try in a "few" hours.

Steven Lee · 18 March 2013 - 17:38

yes checking balance unavailable so I cant transfer or pay bill.. Been down since about 6pm est

Ruth Powning · 18 March 2013 - 17:37

Says system unavailable! I need to access my business account!

Alison Waller · 18 March 2013 - 17:03

chase atm at their location showing 0 balance cannot use card or any atms app on iphone not working...called phone number to check balance my balance is there... called customer service said all their systems are down... wtf so noone can access their money? fucking awesome thank you chase...

Sarah Vargas · 18 March 2013 - 16:58

System unavailable, customer service down, rejected my last 4 debits claiming I triggered a fraud alert. Hating Chase right now.

Jeni Crinklepuffs · 18 March 2013 - 16:37

system unavailable, all accounts $0, except credit card balances. mobile app is the same.

Bill Lesko · 18 March 2013 - 16:37

system unavailable and no balance shown for checking or savings. OF COURSE they still have credit card balance shown.

Dave Kuri · 18 March 2013 - 16:34

Just logged in and it still says "system unavailable." Trying to print some checks. Iphone app shows zero balances for checking and savings.

James Gagel · 18 March 2013 - 16:31

System is down. Site says I cannot pay bills because I do not have an account with Chase!! Accounts are reading all 0s.

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