Chase.com website not working? Is it down right now?

Chase.com Server Status Check
chase.com screenshot
ChaseWebsite Name:
chaseonline.chase.comURL Checked:
Response Time:
Last Down:
Checking Chase
Please wait while we check the server...
Chase Website Status History
Chase.com server report and response time

The above graph displays service status activity for Chase.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
02.May.2016
14:45103.77 ms. 
02.May.2016
16:52111.84 ms.
02.May.2016
18:5341.7 ms. 
02.May.2016
20:5935.45 ms.
02.May.2016
23:02112.38 ms. 
03.May.2016
01:10102.9 ms.
03.May.2016
03:2335.67 ms. 
03.May.2016
06:4698.35 ms.
03.May.2016
11:1235.66 ms. 
03.May.2016
14:09106.65 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:23

We have tried pinging Chase website using our server and the website returned the above results. If chase.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Chase - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as chaseonline.chase.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Chase.com?
▼ LAST 7 DAYS ...
Consuelo Delgado · 3 days 13 hours ago
· · Internet Explorer 11.0 on Windows

Just saw when I was having trouble logging in, your site was down, but your customer service. instead of saying Site is down try back in a few days or somehting like that, made me feel like a crook, Sorry I can't varify you, and i can't help you, go into a bank for service. You people suck when it comes to customer service and i will not recommend you to anyone.

▼ LAST 30 DAYS ...
Kris Bennett · 24 April 2016 - 16:37
· · Firefox 45.0 on Windows

Just tried to login to chase site - no go... sits and spins.... chicago area - 11:36 am. central time.

Jason Collins · 24 April 2016 - 13:19
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait .. http://www.clixsense.com/?3886808

Roger Matthews · 21 April 2016 - 14:33
· · Chrome 46.0 on Windows

what is wrong with chase on line. It will not load except after maybe 15 or 20 mins....What is the problem...Been like this for several days. All other sites I use work fine....Just Chase with problem...

Marjorie Flora · 10 April 2016 - 12:50
· · Internet Explorer 11.0 on Windows

I cannot log onto my Chase Accounts today

Ron Grass · 6 April 2016 - 05:53
· · Internet Explorer 11.0 on Windows

Chase login not working on computer, ok on iphone. 4/6/2016

▼ LAST 6 MONTHS ...
Jennifer Snodderly Schu · 2 April 2016 - 13:08
· · Firefox 45.0 on Windows

Can't connect to Chase.com. I am prompted to log in and once I've entered my password, I get the little spinning circle...and it never connects!

Lori Smithson · 1 April 2016 - 16:12
· · Chrome 49.0 on Windows

Trying to log on. All other websites working fine. Whats the deal?

Beverly Stribling · 30 March 2016 - 11:12
· · Safari 8.0.8 on Mac

Again-- the circle just keeps spinning!!The new website is very frustrating-- have only been able to get to my account once in 4 days

Al Conner · 29 March 2016 - 18:24
· · Chrome 49.0 on Windows

Site is down from Chrome and Internet Explorer. Been having problems for two days.

Matthew Dahse · 27 March 2016 - 19:17
· · Chrome 49.0 on Windows

Public site appears to be up, but attempts to log in with the right credentials are met with an error page.

Derek George · 26 March 2016 - 23:53
· · Safari 6.2.8 on Mac

spinning circle. Can't access accounts. what the heck?

Jennifer Benson Johannsen · 25 March 2016 - 18:47
· · Chrome 48.0 on Chrome OS

REally??? The site is still down?

Edwin Rosado · 23 March 2016 - 21:53
· · Chrome 44.0 on Android

Quick pay to transfer funds has a huge problem thier own tecs are calling outside experts because internal geeks are taking too long to fix quick pay.

Staci Tonnar Doyle · 23 March 2016 - 12:51
· · Internet Explorer 11.0 on Windows

Can't connect to Chase.com to pay my auto loan or my credit card. I am prompted to log in and once I've entered my password, I get the little spinning circle...and it never connects! Been trying since yesterday. Bills are due in 5 days...so hope it's fixed quickly!!

Andrea Engel · 22 March 2016 - 20:25
· · Chrome 47.0 on Chrome OS

I got an email today saying my statement is available, but cannot reach the website. I will check again tomorrow. I see there are many complaints about problems with the new website. I hope you get this fixed soon. I always pay my bill online.

Kathy Tobe Howell · 21 March 2016 - 13:35
· · Firefox 44.0 on Windows

This is a horrible, extremely unprofessional new site rollout. Things are broken and do not work. History is lost in the Bill Pay section. Looks like a bunch of amateurs built the site and are uploading pieces at their leisure. Very disgusted. No software pro is at the helm of this mess!

Melisa George · 14 March 2016 - 11:27
· · Chrome 49.0 on Windows

I just want to share my experience with everyone. I have being hearing about this blank ATM card for a while and i never really paid any interest to it because of my doubts. Until one day i discovered a hacking man called Robert. he is really good at what he is doing. Back to the point, I inquired about The Blank ATM Card. If it works or even Exist. They told me Yes and that its a card programmed for random money withdraws without being noticed and can also be used for free online purchases of any kind. This was shocking and i still had my doubts. Then i gave it a try and asked for the card and agreed to their terms and conditions. Hoping and praying it was not a scam. One week later i received my card and tried with the closest ATM machine close to me, It worked like magic. I was able to withdraw up to $3000. This was unbelievable and the happiest day of my life. So far i have being able to withdraw up to $28000 without any stress of being caught. I don’t know why i am posting this here, i just felt this might help those of us in need of financial stability. blank Atm has really change my life. If you want to contact them, Here is the email address (ultimateblankatmcardcreator@hotmail.com). And I believe they will also Change your Life.

Lacy Porak · 28 February 2016 - 07:25
· · Safari 9.0 on iPhone

I just deposited a lot of money and didn't get a recipt. The money is not showing up on the account. Will the money appare once chase fixes it's problem ?

Ossie Crews · 25 February 2016 - 07:53
· · Chrome 48.0 on Windows

Yep... Im able to log in but as soon as I click on my account I want to look at. I get the following error message.

This webpage is not available

DNS_PROBE_FINISHED_NXDOMAIN

Doug Coleman · 25 February 2016 - 07:15
· · Safari 9.0.3 on Mac

Can access site and view account page but get DNS error when trying to view account activity. On Safari and Chome running ElCapitan

Jane Kostopoulos · 23 February 2016 - 15:12
· · Chrome 48.0 on Windows

This is the 2nd time in a week I am unable to access my account. I do my payments online and this is very inconvenient not knowing what cleared and what is available and to call the toll free number is a pain in the ass, FIX IT, CHASE
N. Phoenix, AZ

Valerie Joyce · 23 February 2016 - 15:12
· · Firefox 44.0 on Windows

Can log into Chase but cannot transfer $ from one account to another. It just hangs

Bank Branch Locator · 21 February 2016 - 01:50
· · Firefox 28.0 on Windows

You can use
http://www.bankbranchlocator.com/chase-bank/
to call your local branch for more accurate information...

Terra Stevens · 18 February 2016 - 23:19
· · Internet Explorer 11.0 on Windows

You're lucky I already paid my bill a few minutes ago before this crap started ... I can't log in now ...

Terra Stevens · 18 February 2016 - 23:18
· · Internet Explorer 11.0 on Windows

You're lucky I already paid my bill before this crap started cause otherwise I would think you were doing it on purpose... can't log in now ...

Rebecca Schaller · 7 February 2016 - 06:48
· · Chrome 47.0 on Mac

I was able to log onto Chase via Safari, but not Chrome. A message came up on safari chase that said they were doing required maintenance this weekend and that as a result not all balances or accounts may be accessed. No such message on Chase via chrome. I was able to see my account balances and pay bills except for my chase credit cards which I couldn't access on the bill pay window. Don't freak out, they're just doing maintenance. Or try another browser on a laptop, tablet, or phone. No question, the site is very sluggish, even on Safari.

LaToya Hudson-Gutter · 7 February 2016 - 06:02
· · Chrome 48.0 on Windows

All my accounts say N/A...This is ridiculous...a Saturday night, really Chase!!!! I have a teenager out at a school dance and I would like to quick pay him additional money.

Natalie Anderson · 7 February 2016 - 05:55
· · Chrome 47.0 on Android

Why is Chase down and when will it be fixed??? This needs to be fixed before my tax refund hits next week!!!

Alicia Dez · 7 February 2016 - 05:54
· · Chrome 48.0 on Mac

FYI i got my balance and recent transactions thru 18009359935. takes longer than online but do-able for now. u can also do payment transfers..................

Scott Wold · 7 February 2016 - 05:43
· · Safari 9.0 on iPhone

I just called chase. They said to try back in an hour or two. If that does not work, then try back in 24 hours. What a bunch of idiots !!!!

Angela Estes · 7 February 2016 - 05:42
· · Chrome 48.0 on Windows

Down for me as well. na on all accounts. was able to deposit from atm but not transfer or see balance on mobile or computer.

Angela Herron · 7 February 2016 - 05:21
· · Safari 600.1.4 on iPhone

I couldn't use my chase check card to take out cash or purchase via debit card. Is anyone else having this problem as well?

Jennifer Harris · 7 February 2016 - 05:05
· · Chrome 48.0 on Windows

Tried checking my balance through texting chase said I have to contact customer service, went on chase.com from my computer said my balance is "not availalble"

Barbara Allen Williams · 7 February 2016 - 05:04
· · Chrome 43.0 on Windows

Website is down. Can see credit card balances but none of the checking or savings accounts - they are NA. I need to transfer funds!

Luke Johnson · 7 February 2016 - 04:43
· · Firefox 44.0 on Windows

Scheduled maintenance being done on chase.com at this time. Thats why account balances are "Unavailable"

David KePlay Itaintover Richardson Jr. · 7 February 2016 - 04:39
· · Chrome 48.0 on Android

I too like everyone else can not access my account and its clearly saying not available. Clearly the system is down, when you're saying that is up and running how is that possible? Please hurry and fix this issue!

Sirperson Mcguyman III · 7 February 2016 - 04:38
· · Chrome 47.0 on Windows

@Kyle Filyaw
Because it is still down. I'm having the same problem, and I've tried logging in on two different browsers.

Kyle Filyaw · 7 February 2016 - 04:17
· · Safari 9.0 on iPhone

I hate chase I can't see my account balance just says n/a can't transfer money can't buy anything I am taking all my money out and closing my accounts after this. This is so stupid for a bank to do this and not let its customers know no wonder their rating is so low

Lewis Mark · 5 February 2016 - 01:53
· · Firefox 45.0 on Windows

Become rich today and take the risk of transforming your own life.Try and get a blank ATM card today from (MR WANDY) and be among the lucky ones who are benefiting from this cards. This PROGRAMMED blank ATM card is capable of hacking into any ATM machine,anywhere in the world. I got to know about this BLANK ATM CARD when I was searching for job online about a month ago..It has really changed my life for good and now I can say I'm rich because am a living testimony. The least money I get in a day with this card is about $3,000.Every now and then I keeping pumping money into my account. Though is illegal,there is no risk of being caught ,because it has been programmed in such a way that it is not traceable,it also has a technique that makes it impossible for the CCTV to detect you..For details on how to get yours today, email the hackers on : wandyhackersworld88@gmail.com

Karen Kusic · 28 January 2016 - 04:50
· · Chrome 47.0 on Windows

If you're logging in this weekend...
You'll have limited access to account balances and services for some period this weekend while we improve the site. Thanks for your patience.
The time/day of this post is 11:40 PM ET on 01/27/2016
Wednesday. Not exactly the weekend.

Jason Grandon · 28 January 2016 - 03:19
· · Safari 9.0.3 on Mac

A multi billion dollar company and you can't get your shit straight. 30 mins and still locked out. I'm sure you will not have a issue charging late fees and over draft...CHASE SUCKs but then again all the BANKS DO

Ron Arlene Niver · 28 January 2016 - 03:14
· · Chrome 47.0 on Windows

Terrible. Well, if I cannot access my account to transfer funds and my checks are returned, Chase will be responsible for it.

Anyi Chibuogwu · 28 January 2016 - 03:13
· · Chrome 47.0 on Mac

This is very concerning considering my wallet has gone missing and now i cant even check to see if money is being used! This is disgusting that Chase cant even sort out this issue, and it seems to have been a problem for a while!

Gene Forte · 28 January 2016 - 03:13
· · Chrome 47.0 on Windows

I need to stop payment to a group of ne'er do wells. If I can't get it done I'm going to demand that Chase pick up the tag.

German Rodriguez · 28 January 2016 - 02:53
· · Safari 9.0.3 on Mac

on the bright side, the CEO of chase just got a 27 million dollar bonus after laying off 6700 workers last year! at least he can access his cash!

Lenore Riegel · 9 January 2016 - 21:44
· · Firefox 43.0 on Mac

The checking transaction website is not showing transcations in the last 48 hours. I have notified Chase - this is happening site-wide, at least locally.

John Buckson · 9 January 2016 - 04:51
· · Chrome 47.0 on Windows

Down for me on multiple browsers. I can't login. Doesn't even recognize me on password reset. I'll just have to take my business elsewhere.

Kerri Gaffield · 1 January 2016 - 23:08
· · Chrome 47.0 on Windows

Having same issue again today. Put in user name and password, goes right back to login page. Is this out again? Get it together Chase.

Joan Deraval · 13 December 2015 - 00:37
· · Firefox 42.0 on Mac

I was able to use a friend's mac -- which has chrome (my mac doesn't have chrome) is that the issue??

Trisha Shin · 12 December 2015 - 17:08
· · Chrome 46.0 on Windows

no response when clicking on anything. i was able to log in about 30-60 min ago but when logged in i could not access either of my accounts. the accounts page is almost blank with only a link to show/hide accounts. i went there and it showed only one of my accounts and showed it as not being hidden specifying that the accounts "shown here" are automatically shown on the accounts page. i found no way to see either account and on second attempt couldnt even log in. something very similaer happened maybe a couple of weeks ago trying to log in for the first time after switching to windows 10. not recognizing it as a trusted browser it prompted me to prove my identity etc. it took about 7 tries to get temp access codes emailed and texted to me but when i entered them anything i clicked was was unresponsive. not even like it was trying and maybe my connection was bad or laptop slow, just like i had never clicked anything.

Catherine Sim · 11 December 2015 - 13:33
· · Safari 8.0.5 on Mac

Have been having issuing using my online account since the conversion to the new website. I get logged in, but then I'm stuck with a spinning blue circle. About all I can click on is "Sign out". Using an Apple computer.

Ahthitra Cas Venethongkham · 9 December 2015 - 08:11
· · Chrome 47.0 on Windows

was eating with a friend; went to pay for my meal and couldn't. received a "transaction not allowed" message // not an insufficient funds message. I was on hold for forty mins before I got through to someone. That person transferred me to the fraud department who then attemped to transfer me to another department, the SAME department I had talked to previously. I am NOT happy right now and that was super embarrassing!!!

Jerry McQueen · 9 December 2015 - 07:34
· · Chrome 47.0 on Android

Unable to pay for my meal. More than enough funds available. Restaurant is closing. Been on hold 25 mins. Can't transfer funds from my square account. Very embarrassing and frustrating

Dennis Smith · 6 December 2015 - 22:31
· · Chrome 46.0 on Chrome OS

Can not access account. Followed directions to change password 3x and still nothing. Very frustrating. Worried my acct has been hacked.

Roosevelt Truong · 6 December 2015 - 20:05
· · Chrome 46.0 on Windows

Keep using your log in attempts until it blocks your account. It will then prompt you to unlock your account using your social scecurity and debit card number. Reset your password that way. It has worked for me.

Les Sperling · 6 December 2015 - 11:05
· · Internet Explorer 9.0 on Windows

Just got into my account. Had to change the password. Must have CAPITOL letter to start password, at least 8 characters with a symbol at the end of the word. They changed the website, try this if you cant get into your account,

Les Sperling · 6 December 2015 - 10:51
· · Internet Explorer 9.0 on Windows

Put my password in and the site states its incorrect. I tried resetting the password but it brings me right back to the sign in page. it worked 7 30pm last nite. If it was maintaince it would say that. Its not Maintaince. Its a glitch in the system. They dont open until 8 00 am but dont know if the tech people are working today, Just custoner service,, Glad I am not alone in this problem. Now I know its just not me.

Gisela Vargas · 6 December 2015 - 08:37
· · Safari 7.0 on iPad

Chase is down right now due to maintenance and worse thing is that it kept telling me that my password was incorrect. I don't forget my password. I was afraid somebody had hacked my account

Roosevelt Truong · 6 December 2015 - 07:59
· · Chrome 46.0 on Windows

Chase Is down. I tried resetting my password and looks like people are unable to get past the log in screen. I'm pretty sure that i can't forget the password that I been using since i was 6 years old. So the fault is on chase.

Rebecca Plumlee · 6 December 2015 - 07:45
· · Safari 6.1.6 on Mac

Same issue here as the previous people. I panicked for a minute. I've been on hold for 33 minutes now trying to get through to a rep to find out what's going on. Getting frustrated....

Mike Indgin · 6 December 2015 - 07:42
· · Chrome 43.0 on Mac

I got a customer service rep on the phone. It's a known issue. They are doing maitenance...try again after 7am tomorrow morning.

Kelly Long · 6 December 2015 - 07:13
· · Firefox 42.0 on Windows

Can't login says I have the wrong password. I have done this 1,000 or so times---there is no wrong password

Cathy Lynch Sirvatka · 6 December 2015 - 06:17
· · Firefox 42.0 on Windows

Tried to log into my account which I have done a million times and all of the sudden login/password don't work. So I tried to reset my password; got the change code on my phone and was redirected to the login window again. Where I cannot log in. I hope this is a Chase thing and not that someone has gotten my info. Figures this would happen on a Saturday night and I can't do anything about it now!

Rosie Rodriguez · 4 December 2015 - 18:25
· · Android Browser 4.0 on Android

Just tried to pay bills on chase.com and it's down.. very upset. This is the third day and its still down...

Lisa Craft · 15 November 2015 - 12:13
· · Internet Explorer 10.0 on Windows

Trying to pay my bill and chase.com is down for system maintenance. Yes, INCREDIBLY annoying! And they don't post a time when the maintenance will be done so I can pay my bill. So I have to keep checking back. Very poor customer service! This has happened to me alot on weekends. Why can't they do their maintenance in the middle of the night???

▼ MORE THAN 6 MONTHS AGO ...
Mike Godfrey · 2 November 2015 - 23:48
· · Firefox 41.0 on Windows

Best to have auto pay on everything rather than posting payments manually and then any non payment penalty is down to Chase if their computers are down.

Mike Godfrey · 2 November 2015 - 23:45
· · Firefox 41.0 on Windows

Last checking account transactions that show on line are for October 26th, one credit is missing and 2 debits are missing as of right now. Credit card transactions are fine though.

Heather Brattin · 31 October 2015 - 05:32
· · Safari 5.1.9 on Mac

I can't log in at all today (10/30/15). Is the site down? Above, it says it's up but I can't log in, even after going through the changing my password and getting a temporary log in code.

Maryann Smith · 28 October 2015 - 02:59
· · Chrome 28.0 on Android

I have been trying to get on chase mobile since Friday 10/23 and it's Tuesday 10/27/15 still saying temporarily unavailable??? For how long will this continue?

Jeffery Okada · 23 October 2015 - 00:22
· · Chrome 46.0 on Windows

Looks like chase has a backup server online that gets you onto basic info but no functionality. I did notice Chase mobile baking has transfer funds functions.

Firdaus Herryanddhy · 22 October 2015 - 23:18
· · Safari 8.0 on iPhone

I'm a new Chase customer. I hope this isn't a frequent problem. I'm also having problem viewing my account balances and statements. I can't even set up payments. :(

Holly Lyons · 22 October 2015 - 23:12
· · Chrome 45.0 on Mac

Been trying to access credit card infomation today through computer and app. Allows me to log on, but nothing else is available. Tried to call and there was no message about site being down, but said that hold time was greater than 10 minutes.

Kelly Bergen · 22 October 2015 - 23:10
· · Safari 9.0 on Mac

I logged in, but no system available. I tried balances, dowloading a statement, but nothing worked except the login.

Mary Elizabeth Zeches Moore · 22 October 2015 - 21:19
· · Safari 6.1.3 on Mac

My account has been "read only" for three days. Can't check actual balance. Can't pay bills on line. Just spoke to an account rep - said that they are down for routine maintenance but could not say when it would be back up. Nothing routine about this.

Wendy Armacost · 22 October 2015 - 21:05
· · Internet Explorer 11.0 on Windows

I can get into the site, but can only view transactions, nothing else. Spoke to a rep and they said there is a problem and they didn't know when the site would be back up. Wonder if they're being hacked?

Holly Sanford · 22 October 2015 - 19:32
· · Internet Explorer 11.0 on Windows

Can access the site but get the message that "Due to system mainentance, this feature is not available" when I try to deposit my checks through our scanner

Jean Brummer · 22 October 2015 - 01:00
· · Chrome 46.0 on Mac

There was no warning that the site was being updated (I access it every day). Very concerning. Don't know if any of my data is safe...

Toshia Shaw · 22 October 2015 - 00:48
· · Safari 7.1.8 on Mac

Uggh! I can't pull my bank statements or view anything. This is super scary. No estimated time of repair either. SMH

Amanda Lounsbury Kosanda · 21 October 2015 - 23:39
· · Chrome 46.0 on Windows

Site is unavailable. Cannot log in. Error message saying "We were unable to process your request. Please try again later."

Zipper Cat · 21 October 2015 - 22:55
· · Safari 8.0.6 on Mac

I just talked to Chase on the phone, they are down-it's read only on Chase.com. They are working on it, but no estimated time for repair.

Hilda Suarez · 21 October 2015 - 21:08
· · Safari 6.1.6 on Mac

3 days and I can't get Chase to connect to Quicken!!! Heard it is a Chase issue. Hope all gets resolved, but my branch manager had no idea (?)

Bob Dollins · 21 October 2015 - 20:25
· · Firefox 41.0 on Windows

Just noticed Chase Online website is down. Must be a biggee for it to be down in the middle of the day. Saw on this website that it appears to be a system-wide outage. Will try back later

Henry Przystup · 11 October 2015 - 23:51
· · Internet Explorer 11.0 on Windows

I spoke to two peopel about getting on line. the first did not understand and tried and still could not get on line. She referred me to someone else and he said I had to change my browser to Firefox of which I waited fifteen minutes and decided to hang up and call back the number he gave me at 1-877-242-6061. The most frustrating aspect of this agent was that when I asked a question, he took literally 10 seconds to answer and it wasn't always relevent.
What incredible lousy service.......yes.....it's time to do business with another bank. Chase is mimicking Comcast for lousy service! Really.....someone should be fired who runs these things.
Chase ....... I don't think is too big to fail. What terrible service!

Julie Shipp Schnabel · 12 September 2015 - 01:42
· · Android Browser 4.0 on Android

Hasn't been working in months. I'm about to change banks, this is ridiculous. Should have been corrected. This is from Murphy, Tx.

Bill William Marcus · 4 September 2015 - 21:52
· · Chrome 45.0 on Mac

We'll be back shortly.

For real-time updates, follow @ChaseSupport on Twitter.

Our advisors are available weekdays, 7 AM to 9 PM ET, and Saturdays from 8 AM to 5 PM ET.

Telephone bankers may be able to access some account information while our site is unavailable.

You can reach them at one of the numbers below:

Person Checking, Savings & CD 1-800-935-9935 Mortgages 1-800-848-9136
Business Banking 1-800-242-7338 Auto Loans & Leases 1-800-336-6675
Home Equity Line of Credit Loans 1-800-836-5656 Student Loans 1-800-487-4404
Retirement self-directed Accounts 1-800-776-6061 J.P.Morgan Securities 1-888-807-6898
Chase private Client
(or contact your Private Client
Banker) 1-888-994-5626 Investments/Retirement 1-800-392-5749
Credit Cards Call the number on the back of your credit card
Chase Commercial OnlineSM Call your Client Service Professional or Client Service Officer
© 2014 JPMorgan Chase & and Co.

NOT confidence building for sure!

Bill William Marcus · 4 September 2015 - 21:50
· · Chrome 45.0 on Mac

Happening very often these days, really growing a lack of confidence in Chase. And especially disconcerting no warning or messages about these outages

Michael A. McCormack · 28 August 2015 - 20:15
· · Chrome 44.0 on Windows

aatr5ied several times to access my accounts with no success! What is going on? I have not received any communication from Chase.

Heather M Whidden · 23 August 2015 - 15:24
· · Safari 7.0 on iPhone

Has anyone been able to reach customer service? I usually get a message on my app when they are doing maintenance. We've been trying to do a transfer for a few days and have not been able to. They have me In for 3 OD at this point due to this issue.

Sue Zawacky · 23 August 2015 - 14:54
· · Chrome 44.0 on Android

Paid a bill over the phone using my Chase debit card and it took the amount out 3 times..now I cannot pay my other bills..no one answers the 1800 number wth is going on?

Thomas Leonard · 17 August 2015 - 19:15
· · Safari 7.1.8 on Mac

Chase Bill Payment is down, you go through the whole process only to get a message to try again later.

Ruth Leslie · 17 August 2015 - 18:08
· · Internet Explorer 11.0 on Windows

Although I can now access my accounts, credit card payments fail, with the message "unavailable due to scheduled maintenance." I have not received any "scheduled maintenance" notifications via e-mail.

Marianna Ray · 17 August 2015 - 17:59
· · Firefox 38.0 on Windows

Bill payment and inter account transfers have been failing for the last three hours.Chase.com not working

Ruth Leslie · 17 August 2015 - 15:26
· · Internet Explorer 11.0 on Windows

The chase website is incredibly slow to respond - this problem has been ongoing for several weeks (as of August 17th) and today it is really bad.

PJ Paine · 14 November 2014 - 08:21
· · Chrome 38.0 on Windows

11:21 Eastern - Chase slow, Error message pops up after full 1 min lag.

Deleted cache, cookies, history. Retried. Still err'd out.

Kenyon At Work · 1 August 2014 - 20:52
United States · Cox Communications · Chrome 36.0 on Windows

I got a few transactions done, but now it keeps starting and stopping. Now, I'm at least getting a real outage message.

Barbara Krall · 1 August 2014 - 08:25
United States · Comcast Cable · Chrome 36.0 on Windows

www.chase.com is up, but online banking is NOT. Rebooted computer, tried multiple browsers, cleared browser cache . . . nada. On hold to Chase Internet CS right now.

Julie Mcleod Keane · 30 July 2014 - 13:42
United States · Argonne National Laboratory · Firefox 24.0 on Windows

Could not get in all day yesterday and today. I agree with other comments. For a bank this size it is inexcusable that the online service does not work. Hmmmmm I am sure those top execs will still see their enormous bonuses at year end tho.

Crystal Vessels Peek · 16 July 2014 - 19:41
United States · Wave Broadband · Internet Explorer 11.0 on Windows

I can log onto my account, but the site will not allow me to pay any bills. Just sends me to another page stating, "Page cannot be displayed". Getting angry I can't access my money situation!!!!

Ken Knott · 30 June 2014 - 07:12
United States · Charter Communications · Internet Explorer 11.0 on Windows

I tried getting into my chase account several times this morning and cant get in... plus for some reason it doesn't look like the familiar chase website!

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