Chase.com website not working? Is it down right now?

Chase.com Server Status Check
chase.com screenshot
ChaseWebsite Name:
chaseonline.chase.comURL Checked:
Response Time:
Last Down:
Checking Chase
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Chase Website Status History
Chase.com server report and response time

The above graph displays service status activity for Chase.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12.Feb.2016
13:5435.61 ms. 
12.Feb.2016
16:01102.59 ms.
12.Feb.2016
18:1335.22 ms. 
12.Feb.2016
20:3552.22 ms.
12.Feb.2016
22:3935.35 ms. 
13.Feb.2016
01:26100.24 ms.
13.Feb.2016
03:5435.22 ms. 
13.Feb.2016
06:22103.22 ms.
13.Feb.2016
08:49101.84 ms. 
13.Feb.2016
11:3035.09 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:49

We have tried pinging Chase website using our server and the website returned the above results. If chase.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Chase - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as chaseonline.chase.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Chase.com?
▼ LAST 7 DAYS ...
Kim Lockwood Szabo · 7 February 2016 - 08:09
· · Safari 9.0 on iPad

Error message 12157 :(
Whatever that means

Jose Hector M. Saysip · 7 February 2016 - 06:53
· · Safari 9.0 on iPhone

It's back now !

Rebecca Schaller · 7 February 2016 - 06:48
· · Chrome 47.0 on Mac

I was able to log onto Chase via Safari, but not Chrome. A message came up on safari chase that said they were doing required maintenance this weekend and that as a result not all balances or accounts may be accessed. No such message on Chase via chrome. I was able to see my account balances and pay bills except for my chase credit cards which I couldn't access on the bill pay window. Don't freak out, they're just doing maintenance. Or try another browser on a laptop, tablet, or phone. No question, the site is very sluggish, even on Safari.

Daniel Gordon · 7 February 2016 - 06:43
· · Chrome 48.0 on Windows

Can't access any of my accounts info

Susan Poston Smith · 7 February 2016 - 06:28
· · Safari 601.1.46 on iPhone

Mine is back up now

Lola Knudsen · 7 February 2016 - 06:13
· · Chrome 47.0 on Android

All accounts N/A on a Saturday. Ugh.

Dan Drone · 7 February 2016 - 06:03
· · Chrome 48.0 on Mac

So it's down? I thought I got hacked..

Inez Mays · 7 February 2016 - 06:03
· · Chrome 38.0 on Android

What the heck!!!!
Why weren't we notified

LaToya Hudson-Gutter · 7 February 2016 - 06:02
· · Chrome 48.0 on Windows

All my accounts say N/A...This is ridiculous...a Saturday night, really Chase!!!! I have a teenager out at a school dance and I would like to quick pay him additional money.

Binh Nguyen · 7 February 2016 - 06:02
· · Firefox 44.0 on Windows

All my accounts are also N/A. This is ridiculous...

Jane Kostopoulos · 7 February 2016 - 05:58
· · Chrome 48.0 on Windows

Cannot access my chase accounts. Dammit

Natalie Anderson · 7 February 2016 - 05:55
· · Chrome 47.0 on Android

Why is Chase down and when will it be fixed??? This needs to be fixed before my tax refund hits next week!!!

Alicia Dez · 7 February 2016 - 05:54
· · Chrome 48.0 on Mac

FYI i got my balance and recent transactions thru 18009359935. takes longer than online but do-able for now. u can also do payment transfers..................

Reginald Arrington · 7 February 2016 - 05:49
· · IEMobile 11.0 on Windows Phone

My account says N/A as well WTF

Scott Wold · 7 February 2016 - 05:43
· · Safari 9.0 on iPhone

I just called chase. They said to try back in an hour or two. If that does not work, then try back in 24 hours. What a bunch of idiots !!!!

Angela Estes · 7 February 2016 - 05:42
· · Chrome 48.0 on Windows

Down for me as well. na on all accounts. was able to deposit from atm but not transfer or see balance on mobile or computer.

Alicia Dez · 7 February 2016 - 05:41
· · Chrome 48.0 on Mac

Really? this makes me nervous

Fina Meza · 7 February 2016 - 05:41
· · Safari 9.0 on iPhone

My account says n/a what's going on

George S Goldstein · 7 February 2016 - 05:40
· · Chrome 48.0 on Windows

chase is down for all dont know why but f#!k let us know next time chase.

Sara Fraser Dees · 7 February 2016 - 05:34
· · Chrome 48.0 on Windows

when i log on it says na as well wtf

Christina Warmbrunn · 7 February 2016 - 05:27
· · Firefox 43.0 on Windows

n/a when I try to log on and see my balance (both from the app and from my laptop)

Angela Herron · 7 February 2016 - 05:21
· · Safari 600.1.4 on iPhone

I couldn't use my chase check card to take out cash or purchase via debit card. Is anyone else having this problem as well?

Jesse Koch · 7 February 2016 - 05:10
· · Firefox 43.0 on Windows

Mine is also saying "not available" when attempting to look at my account details.

Gia Christina Gallucci · 7 February 2016 - 05:09
· · Chrome 48.0 on Windows

still not working

Kathy Pawlowski Booth · 7 February 2016 - 05:06
· · Firefox 43.0 on Windows

Site is down... Can log in, but accounts are showing not available.

Jennifer Harris · 7 February 2016 - 05:05
· · Chrome 48.0 on Windows

Tried checking my balance through texting chase said I have to contact customer service, went on chase.com from my computer said my balance is "not availalble"

Barbara Allen Williams · 7 February 2016 - 05:04
· · Chrome 43.0 on Windows

Website is down. Can see credit card balances but none of the checking or savings accounts - they are NA. I need to transfer funds!

MarkAaron Polger · 7 February 2016 - 04:57
· · Chrome 48.0 on Mac

online banking at Chase (Feb 6, 2016, 11:30pm) not working

Cay Cooper · 7 February 2016 - 04:54
· · Safari 9.0 on iPhone

App and website both say all balances Not Available

Maegen Marie Schmidt · 7 February 2016 - 04:51
· · Safari 601.1.46 on iPhone

Freaking out cause it says NA on everything

Esi Cansler · 7 February 2016 - 04:43
· · Safari 9.0 on iPad

All of my accounts show N/A. I cant pay bills because message says I don't have a checking account!

Luke Johnson · 7 February 2016 - 04:43
· · Firefox 44.0 on Windows

Scheduled maintenance being done on chase.com at this time. Thats why account balances are "Unavailable"

Catherine Argomaniz · 7 February 2016 - 04:39
· · Chrome 47.0 on Android

Still N/A

David KePlay Itaintover Richardson Jr. · 7 February 2016 - 04:39
· · Chrome 48.0 on Android

I too like everyone else can not access my account and its clearly saying not available. Clearly the system is down, when you're saying that is up and running how is that possible? Please hurry and fix this issue!

Sirperson Mcguyman III · 7 February 2016 - 04:38
· · Chrome 47.0 on Windows

@Kyle Filyaw
Because it is still down. I'm having the same problem, and I've tried logging in on two different browsers.

Martha Gonzalez · 7 February 2016 - 04:38
· · Chrome 48.0 on Windows

Everything is currently "unavailable" i am freaking out here.

Kyle Filyaw · 7 February 2016 - 04:32
· · Safari 9.0 on iPhone

Why does it say it's up when the site is still down it is still saying n/a

English Washington · 7 February 2016 - 04:24
· · Chrome 48.0 on Windows

i definitely thought all my accounts were frozen!!!

Kyle Filyaw · 7 February 2016 - 04:17
· · Safari 9.0 on iPhone

I hate chase I can't see my account balance just says n/a can't transfer money can't buy anything I am taking all my money out and closing my accounts after this. This is so stupid for a bank to do this and not let its customers know no wonder their rating is so low

Betty Ratulowski · 7 February 2016 - 04:15
· · Chrome 31.0 on Windows

I think notifying Chase customers in advance would be appropriate

Kuumba Aubrey Lucion Frederick · 7 February 2016 - 04:03
· · Safari 8.0.7 on Mac

cool site...glad to know i wasn't the only person experiencing this right now. it's down

Sirperson Mcguyman III · 7 February 2016 - 04:03
· · Chrome 47.0 on Windows

I can log in, but it wont display balances.

Carla James · 7 February 2016 - 03:58
· · Chrome 48.0 on Android

Can't view accounts

Glenn B Sergeánt · 7 February 2016 - 03:49
· · Chrome 48.0 on Chrome OS

Def down...unable to display balances

Lisa Hobson Tarbell · 7 February 2016 - 03:45
· · Chrome 48.0 on Windows

I like how this thing says chase is up...duh. It is not. It is down

Gabriella Paár-Jákli · 7 February 2016 - 03:26
· · Safari 8.0.7 on Mac

Chase is down and unavailable for balance check again.

▼ LAST 30 DAYS ...
Lewis Mark · 5 February 2016 - 01:53
· · Firefox 45.0 on Windows

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Doris Yaden · 4 February 2016 - 16:19
· · Internet Explorer 11.0 on Windows

i keep trying to log in , takes me to putting in my info. then nothing.

Manuel Briceno · 2 February 2016 - 21:39
· · Chrome 48.0 on Windows

I can log on but cannot verify payments. Shows no payments entered.

Becky Conover · 31 January 2016 - 16:39
· · Internet Explorer 11.0 on Windows

can't log in...please advise

Sook-Kuan Loh · 31 January 2016 - 06:33
· · Safari 9.0 on iPad

Logged in but can't pay my card

Fernando Fernandez · 31 January 2016 - 05:34
· · Chrome 47.0 on Windows

Can't login

Liz Tocchini Haskins · 31 January 2016 - 04:52
· · Firefox 43.0 on Mac

can't login to account - 8:45pm

Helga-Marie Breyfogle · 31 January 2016 - 04:36
· · Chrome 47.0 on Windows

8:36PM PST site down- can't login.

Dorothy Kelty · 31 January 2016 - 02:43
· · Chrome 48.0 on Mac

Cannot login to Accounts Sat 7:45 pm PST

Karen Kusic · 28 January 2016 - 04:50
· · Chrome 47.0 on Windows

If you're logging in this weekend...
You'll have limited access to account balances and services for some period this weekend while we improve the site. Thanks for your patience.
The time/day of this post is 11:40 PM ET on 01/27/2016
Wednesday. Not exactly the weekend.

Pamela White Bogan · 28 January 2016 - 03:33
· · Chrome 47.0 on Windows

trying to get my tax information and can't obtain anything on the site!

Sandy Sutton · 28 January 2016 - 03:21
· · Chrome 41.0 on Windows

FYI - chase mobile on the phones still works

Jason Grandon · 28 January 2016 - 03:19
· · Safari 9.0.3 on Mac

A multi billion dollar company and you can't get your shit straight. 30 mins and still locked out. I'm sure you will not have a issue charging late fees and over draft...CHASE SUCKs but then again all the BANKS DO

Eric Schultze · 28 January 2016 - 03:19
· · Firefox 38.0 on Windows

more like chaseoffline.com

Ron Arlene Niver · 28 January 2016 - 03:14
· · Chrome 47.0 on Windows

Terrible. Well, if I cannot access my account to transfer funds and my checks are returned, Chase will be responsible for it.

Anyi Chibuogwu · 28 January 2016 - 03:13
· · Chrome 47.0 on Mac

This is very concerning considering my wallet has gone missing and now i cant even check to see if money is being used! This is disgusting that Chase cant even sort out this issue, and it seems to have been a problem for a while!

Erik P. Weingold · 28 January 2016 - 03:13
· · Safari 9.0.3 on Mac

Cannot login in. "Server Not Found" error.

Gene Forte · 28 January 2016 - 03:13
· · Chrome 47.0 on Windows

I need to stop payment to a group of ne'er do wells. If I can't get it done I'm going to demand that Chase pick up the tag.

Jennifer Hollandsworth · 28 January 2016 - 03:09
· · Firefox 43.0 on Windows

Splash page is working but log-in is not, server not found message displays.

Dennis Helen Cook · 28 January 2016 - 03:08
· · Firefox 43.0 on Windows

Can't log onto my acct

German Rodriguez · 28 January 2016 - 02:53
· · Safari 9.0.3 on Mac

on the bright side, the CEO of chase just got a 27 million dollar bonus after laying off 6700 workers last year! at least he can access his cash!

Ranga C Kadarla · 28 January 2016 - 02:49
· · Chrome 47.0 on Windows

really panic it is still down.

Sandy Freiberg · 28 January 2016 - 02:33
· · Safari 9.0.1 on Mac

CHASE SUCKS- they don't even know and told me to use another browser.

Albert Martinez · 28 January 2016 - 02:18
· · Chrome 47.0 on Windows

Down again?

Christine Belon · 20 January 2016 - 23:58
· · Chrome 47.0 on Windows

down and so is the mobile app

Mark Adelman · 17 January 2016 - 07:08
· · Chrome 47.0 on Windows

down now

▼ LAST 6 MONTHS ...
Lenore Riegel · 9 January 2016 - 21:44
· · Firefox 43.0 on Mac

The checking transaction website is not showing transcations in the last 48 hours. I have notified Chase - this is happening site-wide, at least locally.

John Buckson · 9 January 2016 - 04:51
· · Chrome 47.0 on Windows

Down for me on multiple browsers. I can't login. Doesn't even recognize me on password reset. I'll just have to take my business elsewhere.

Kerri Gaffield · 1 January 2016 - 23:08
· · Chrome 47.0 on Windows

Having same issue again today. Put in user name and password, goes right back to login page. Is this out again? Get it together Chase.

Joan Deraval · 13 December 2015 - 00:37
· · Firefox 42.0 on Mac

I was able to use a friend's mac -- which has chrome (my mac doesn't have chrome) is that the issue??

Trisha Shin · 12 December 2015 - 17:08
· · Chrome 46.0 on Windows

no response when clicking on anything. i was able to log in about 30-60 min ago but when logged in i could not access either of my accounts. the accounts page is almost blank with only a link to show/hide accounts. i went there and it showed only one of my accounts and showed it as not being hidden specifying that the accounts "shown here" are automatically shown on the accounts page. i found no way to see either account and on second attempt couldnt even log in. something very similaer happened maybe a couple of weeks ago trying to log in for the first time after switching to windows 10. not recognizing it as a trusted browser it prompted me to prove my identity etc. it took about 7 tries to get temp access codes emailed and texted to me but when i entered them anything i clicked was was unresponsive. not even like it was trying and maybe my connection was bad or laptop slow, just like i had never clicked anything.

Catherine Sim · 11 December 2015 - 13:33
· · Safari 8.0.5 on Mac

Have been having issuing using my online account since the conversion to the new website. I get logged in, but then I'm stuck with a spinning blue circle. About all I can click on is "Sign out". Using an Apple computer.

Ahthitra Cas Venethongkham · 9 December 2015 - 08:11
· · Chrome 47.0 on Windows

was eating with a friend; went to pay for my meal and couldn't. received a "transaction not allowed" message // not an insufficient funds message. I was on hold for forty mins before I got through to someone. That person transferred me to the fraud department who then attemped to transfer me to another department, the SAME department I had talked to previously. I am NOT happy right now and that was super embarrassing!!!

Jerry McQueen · 9 December 2015 - 07:34
· · Chrome 47.0 on Android

Unable to pay for my meal. More than enough funds available. Restaurant is closing. Been on hold 25 mins. Can't transfer funds from my square account. Very embarrassing and frustrating

Dennis Smith · 6 December 2015 - 22:31
· · Chrome 46.0 on Chrome OS

Can not access account. Followed directions to change password 3x and still nothing. Very frustrating. Worried my acct has been hacked.

Roosevelt Truong · 6 December 2015 - 20:05
· · Chrome 46.0 on Windows

Keep using your log in attempts until it blocks your account. It will then prompt you to unlock your account using your social scecurity and debit card number. Reset your password that way. It has worked for me.

Les Sperling · 6 December 2015 - 11:05
· · Internet Explorer 9.0 on Windows

Just got into my account. Had to change the password. Must have CAPITOL letter to start password, at least 8 characters with a symbol at the end of the word. They changed the website, try this if you cant get into your account,

Les Sperling · 6 December 2015 - 10:51
· · Internet Explorer 9.0 on Windows

Put my password in and the site states its incorrect. I tried resetting the password but it brings me right back to the sign in page. it worked 7 30pm last nite. If it was maintaince it would say that. Its not Maintaince. Its a glitch in the system. They dont open until 8 00 am but dont know if the tech people are working today, Just custoner service,, Glad I am not alone in this problem. Now I know its just not me.

Gisela Vargas · 6 December 2015 - 08:37
· · Safari 7.0 on iPad

Chase is down right now due to maintenance and worse thing is that it kept telling me that my password was incorrect. I don't forget my password. I was afraid somebody had hacked my account

Roosevelt Truong · 6 December 2015 - 07:59
· · Chrome 46.0 on Windows

Chase Is down. I tried resetting my password and looks like people are unable to get past the log in screen. I'm pretty sure that i can't forget the password that I been using since i was 6 years old. So the fault is on chase.

Rebecca Plumlee · 6 December 2015 - 07:45
· · Safari 6.1.6 on Mac

Same issue here as the previous people. I panicked for a minute. I've been on hold for 33 minutes now trying to get through to a rep to find out what's going on. Getting frustrated....

Mike Indgin · 6 December 2015 - 07:42
· · Chrome 43.0 on Mac

I got a customer service rep on the phone. It's a known issue. They are doing maitenance...try again after 7am tomorrow morning.

Kelly Long · 6 December 2015 - 07:13
· · Firefox 42.0 on Windows

Can't login says I have the wrong password. I have done this 1,000 or so times---there is no wrong password

Cathy Lynch Sirvatka · 6 December 2015 - 06:17
· · Firefox 42.0 on Windows

Tried to log into my account which I have done a million times and all of the sudden login/password don't work. So I tried to reset my password; got the change code on my phone and was redirected to the login window again. Where I cannot log in. I hope this is a Chase thing and not that someone has gotten my info. Figures this would happen on a Saturday night and I can't do anything about it now!

Rosie Rodriguez · 4 December 2015 - 18:25
· · Android Browser 4.0 on Android

Just tried to pay bills on chase.com and it's down.. very upset. This is the third day and its still down...

Lisa Craft · 15 November 2015 - 12:13
· · Internet Explorer 10.0 on Windows

Trying to pay my bill and chase.com is down for system maintenance. Yes, INCREDIBLY annoying! And they don't post a time when the maintenance will be done so I can pay my bill. So I have to keep checking back. Very poor customer service! This has happened to me alot on weekends. Why can't they do their maintenance in the middle of the night???

Mike Godfrey · 2 November 2015 - 23:48
· · Firefox 41.0 on Windows

Best to have auto pay on everything rather than posting payments manually and then any non payment penalty is down to Chase if their computers are down.

Mike Godfrey · 2 November 2015 - 23:45
· · Firefox 41.0 on Windows

Last checking account transactions that show on line are for October 26th, one credit is missing and 2 debits are missing as of right now. Credit card transactions are fine though.

Heather Brattin · 31 October 2015 - 05:32
· · Safari 5.1.9 on Mac

I can't log in at all today (10/30/15). Is the site down? Above, it says it's up but I can't log in, even after going through the changing my password and getting a temporary log in code.

Maryann Smith · 28 October 2015 - 02:59
· · Chrome 28.0 on Android

I have been trying to get on chase mobile since Friday 10/23 and it's Tuesday 10/27/15 still saying temporarily unavailable??? For how long will this continue?

Jeffery Okada · 23 October 2015 - 00:22
· · Chrome 46.0 on Windows

Looks like chase has a backup server online that gets you onto basic info but no functionality. I did notice Chase mobile baking has transfer funds functions.

Firdaus Herryanddhy · 22 October 2015 - 23:18
· · Safari 8.0 on iPhone

I'm a new Chase customer. I hope this isn't a frequent problem. I'm also having problem viewing my account balances and statements. I can't even set up payments. :(

Holly Lyons · 22 October 2015 - 23:12
· · Chrome 45.0 on Mac

Been trying to access credit card infomation today through computer and app. Allows me to log on, but nothing else is available. Tried to call and there was no message about site being down, but said that hold time was greater than 10 minutes.

Kelly Bergen · 22 October 2015 - 23:10
· · Safari 9.0 on Mac

I logged in, but no system available. I tried balances, dowloading a statement, but nothing worked except the login.

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