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Chase Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
08:1299.72 ms. 
12:1236.42 ms.
14:2538.07 ms. 
17:0136.88 ms.
19:0836.12 ms. 
21:16100.39 ms.
23:2236.68 ms. 
01:3336.82 ms.
05:1537.4 ms. 
09:0639.1 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 11:40

We have tried pinging Chase website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Chase - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Tahar Khelifa · 13 August 2016 - 22:31
· · Chrome 28.0 on Android

Can't login info

Chester Malestar · 10 August 2016 - 16:43
· · Chrome 52.0 on Windows

Can log on to the site but no balances are available.

Dawn Reynolds · 10 August 2016 - 16:39
· · Chrome 52.0 on Windows

Can log in. No infro showing.

Carmela Lomonaco · 10 August 2016 - 16:35
· · Internet Explorer 11.0 on Windows

can log in but no account information. Say NA throughout.

Violet Dominguez · 9 August 2016 - 21:00
· · Internet Explorer 11.0 on Windows

can't login. tried explorer and chrome but both are not responding

Holland VanDieren · 5 August 2016 - 05:06
· · Chrome 51.0 on Mac

Chase was slow loading, could not log on. Now cannot even load index page.

Joan Chesser Raimondo · 4 August 2016 - 20:57
· · Safari 9.1.2 on Mac

I cannot get into my account now

Elia Nunez · 2 August 2016 - 17:23
· · Chrome 46.0 on Windows


Frances R Williams · 26 July 2016 - 17:17
· · Chrome 51.0 on Windows

can log in on other computers but not my laptop .help

Nic Bee · 10 July 2016 - 08:10
· · Chrome 50.0 on Mac

Card was declined at vons and redbox, online it says I have an available balance so when I called to see what was going on the customer service rep said their system is down and cant help me.

July 10th 12AM to the current 1:09am

Katie Renz · 7 July 2016 - 15:26
· · Chrome 46.0 on Windows

I can never sign into to chase from any computer but I can log on fine from my phone... wtf

Susan See · 3 July 2016 - 05:59

Susan See · 2 July 2016 - 22:52
· · Firefox 47.0 on Windows

No matter what is says on this site, the site is down. When I try to log on there is a message that says it's temporary unavailable, posted by Chase.

Susan See · 2 July 2016 - 22:47
· · Firefox 47.0 on Windows

I am seeing onscreen a message that this site is temporarily down at the same time it says it's okay on this site. Has been down for at least two hours.

Kathy Wilson · 26 June 2016 - 12:09
· · Chrome 46.0 on Windows

Have not been able to get on website since Thursday the 23rd. My card is being accepted but that makes me uneasy not knowing what is happening. will not be using my chase cards any more as I don't quite trust the sitution and not getting any info from them

Heather Giglio · 25 June 2016 - 14:47
· · Chrome 50.0 on Mac

Will not load past the logon screen

Victoria Macagba · 25 June 2016 - 06:45
· · Safari 5.1 on iPad

I can not log on to my account .Tried several times today

Monica Texeira · 22 June 2016 - 20:53
· · Chrome 51.0 on Windows

chase is down, can not send quick pay, called the bank and they told me they are down, and told me to wait few hours, this is getting ridiculous.... secont time in one month, getting card declined when i had enough money on acct... frustrating

Linda Koekenberg Dearman · 22 June 2016 - 19:24
· · Chrome 51.0 on Windows

cant do bill pay or quick pay online

Lei Michelle BrandNew Jordan · 22 June 2016 - 18:31
· · Internet Explorer 11.0 on Windows

I am unable to transfer and quickpay.

Cynthia Curry Nesheim · 22 June 2016 - 18:06
· · Chrome 51.0 on Mac

won't pay bills says payments won't go through

Hollie Wilson · 22 June 2016 - 17:58
· · Chrome 51.0 on Windows

App and website let me log on but won't complete transfers. Notified today one of my repeating scheduled payment wasn't made today.

Paul Brundage · 17 June 2016 - 06:50
· · Chrome 51.0 on Windows

Have tried to log in to from four separate browsers, none wiill connect. Opera, Chrome, IE and Edge.

Marjorie Flora · 16 June 2016 - 14:09
· · Internet Explorer 11.0 on Windows

cant log on today

Ruth Powning · 7 June 2016 - 20:53
· · Safari 9.0 on iPhone

I've been trying for hours to go to the website without luck. Seems to happen every time I try! What's up with this website? Makes me wonder if it's safe?!

May Rico · 29 May 2016 - 17:22
· · Chrome 50.0 on Windows

cannot log into chase from chrome after windows 10 update. can login from phone just fine, but not computer.

Bill Fisher · 14 May 2016 - 11:40
· · Safari 9.0 on iPhone

Card services is down. Nobody's chase card will work. If you have Chase, be ready for some declines overnight. :-(

Shuzette Adams Bailey · 14 May 2016 - 11:17
· · Firefox 46.0 on Windows

Card was declined at restaurant . After 40 min. on hold, Chase answered and said I didn't have a card associated with account. What? Why would I call about a decline ? I ask Why the long wait?Chase responds: We have thousands calling about transaction being declined. I ask What is the problem ? Chase response : Nobody has an answer ! I know the answer , CLOSE YOUR ACCOUNTS and find a better bank!

James de Leon · 14 May 2016 - 07:36
· · Chrome 44.0 on Android

I'm in Hesperia ca couldn't pay at the hotel I'm staying went to the chase across the street and all atms where down even at ampm

Caroll Malabanan · 14 May 2016 - 06:53
· · Safari 9.0 on iPhone

Cant use my card on any ATM, msg says Exceeded daily limit - i have yet to use my card TODAY! Is this a Friday the 13th joke?

Mark Morgan · 14 May 2016 - 06:18
· · Firefox 46.0 on Windows

Chase ATMS are down in scottsdale, az

Melissa Clarke · 14 May 2016 - 05:05
· · Chrome 50.0 on Android

Card getting declined and all atm machines in Corona are down

Angela Vanessa Gutierrez Martinez · 14 May 2016 - 04:50
· · Chrome 50.0 on Android

When I went to deposit money at 2 different Chase banks, the ATM told me my card could not be read and that service was unavailable.

Spagirl Laurelle · 14 May 2016 - 04:40
· · Chrome 50.0 on Android

Can't use atm..@chase in Upland @Foothill

Consuelo Delgado · 30 April 2016 - 00:30
· · Internet Explorer 11.0 on Windows

Just saw when I was having trouble logging in, your site was down, but your customer service. instead of saying Site is down try back in a few days or somehting like that, made me feel like a crook, Sorry I can't varify you, and i can't help you, go into a bank for service. You people suck when it comes to customer service and i will not recommend you to anyone.

Kris Bennett · 24 April 2016 - 16:37
· · Firefox 45.0 on Windows

Just tried to login to chase site - no go... sits and spins.... chicago area - 11:36 am. central time.

Jason Collins · 24 April 2016 - 13:19
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Roger Matthews · 21 April 2016 - 14:33
· · Chrome 46.0 on Windows

what is wrong with chase on line. It will not load except after maybe 15 or 20 mins....What is the problem...Been like this for several days. All other sites I use work fine....Just Chase with problem...

Marjorie Flora · 10 April 2016 - 12:50
· · Internet Explorer 11.0 on Windows

I cannot log onto my Chase Accounts today

Ron Grass · 6 April 2016 - 05:53
· · Internet Explorer 11.0 on Windows

Chase login not working on computer, ok on iphone. 4/6/2016

Jennifer Snodderly Schu · 2 April 2016 - 13:08
· · Firefox 45.0 on Windows

Can't connect to I am prompted to log in and once I've entered my password, I get the little spinning circle...and it never connects!

Lori Smithson · 1 April 2016 - 16:12
· · Chrome 49.0 on Windows

Trying to log on. All other websites working fine. Whats the deal?

Beverly Stribling · 30 March 2016 - 11:12
· · Safari 8.0.8 on Mac

Again-- the circle just keeps spinning!!The new website is very frustrating-- have only been able to get to my account once in 4 days

Al Conner · 29 March 2016 - 18:24
· · Chrome 49.0 on Windows

Site is down from Chrome and Internet Explorer. Been having problems for two days.

Matthew Dahse · 27 March 2016 - 19:17
· · Chrome 49.0 on Windows

Public site appears to be up, but attempts to log in with the right credentials are met with an error page.

Derek George · 26 March 2016 - 23:53
· · Safari 6.2.8 on Mac

spinning circle. Can't access accounts. what the heck?

Jennifer Benson Johannsen · 25 March 2016 - 18:47
· · Chrome 48.0 on Chrome OS

REally??? The site is still down?

Edwin Rosado · 23 March 2016 - 21:53
· · Chrome 44.0 on Android

Quick pay to transfer funds has a huge problem thier own tecs are calling outside experts because internal geeks are taking too long to fix quick pay.

Staci Tonnar Doyle · 23 March 2016 - 12:51
· · Internet Explorer 11.0 on Windows

Can't connect to to pay my auto loan or my credit card. I am prompted to log in and once I've entered my password, I get the little spinning circle...and it never connects! Been trying since yesterday. Bills are due in 5 hope it's fixed quickly!!

Andrea Engel · 22 March 2016 - 20:25
· · Chrome 47.0 on Chrome OS

I got an email today saying my statement is available, but cannot reach the website. I will check again tomorrow. I see there are many complaints about problems with the new website. I hope you get this fixed soon. I always pay my bill online.

Kathy Tobe Howell · 21 March 2016 - 13:35
· · Firefox 44.0 on Windows

This is a horrible, extremely unprofessional new site rollout. Things are broken and do not work. History is lost in the Bill Pay section. Looks like a bunch of amateurs built the site and are uploading pieces at their leisure. Very disgusted. No software pro is at the helm of this mess!

Lacy Porak · 28 February 2016 - 07:25
· · Safari 9.0 on iPhone

I just deposited a lot of money and didn't get a recipt. The money is not showing up on the account. Will the money appare once chase fixes it's problem ?

Ossie Crews · 25 February 2016 - 07:53
· · Chrome 48.0 on Windows

Yep... Im able to log in but as soon as I click on my account I want to look at. I get the following error message.

This webpage is not available


Doug Coleman · 25 February 2016 - 07:15
· · Safari 9.0.3 on Mac

Can access site and view account page but get DNS error when trying to view account activity. On Safari and Chome running ElCapitan

Jane Kostopoulos · 23 February 2016 - 15:12
· · Chrome 48.0 on Windows

This is the 2nd time in a week I am unable to access my account. I do my payments online and this is very inconvenient not knowing what cleared and what is available and to call the toll free number is a pain in the ass, FIX IT, CHASE
N. Phoenix, AZ

Valerie Joyce · 23 February 2016 - 15:12
· · Firefox 44.0 on Windows

Can log into Chase but cannot transfer $ from one account to another. It just hangs

Bank Branch Locator · 21 February 2016 - 01:50
· · Firefox 28.0 on Windows

You can use
to call your local branch for more accurate information...

Terra Stevens · 18 February 2016 - 23:19
· · Internet Explorer 11.0 on Windows

You're lucky I already paid my bill a few minutes ago before this crap started ... I can't log in now ...

Terra Stevens · 18 February 2016 - 23:18
· · Internet Explorer 11.0 on Windows

You're lucky I already paid my bill before this crap started cause otherwise I would think you were doing it on purpose... can't log in now ...

Rebecca Schaller · 7 February 2016 - 06:48
· · Chrome 47.0 on Mac

I was able to log onto Chase via Safari, but not Chrome. A message came up on safari chase that said they were doing required maintenance this weekend and that as a result not all balances or accounts may be accessed. No such message on Chase via chrome. I was able to see my account balances and pay bills except for my chase credit cards which I couldn't access on the bill pay window. Don't freak out, they're just doing maintenance. Or try another browser on a laptop, tablet, or phone. No question, the site is very sluggish, even on Safari.

LaToya Hudson-Gutter · 7 February 2016 - 06:02
· · Chrome 48.0 on Windows

All my accounts say N/A...This is ridiculous...a Saturday night, really Chase!!!! I have a teenager out at a school dance and I would like to quick pay him additional money.

Natalie Anderson · 7 February 2016 - 05:55
· · Chrome 47.0 on Android

Why is Chase down and when will it be fixed??? This needs to be fixed before my tax refund hits next week!!!

Scott Wold · 7 February 2016 - 05:43
· · Safari 9.0 on iPhone

I just called chase. They said to try back in an hour or two. If that does not work, then try back in 24 hours. What a bunch of idiots !!!!

Angela Estes · 7 February 2016 - 05:42
· · Chrome 48.0 on Windows

Down for me as well. na on all accounts. was able to deposit from atm but not transfer or see balance on mobile or computer.

Angela Herron · 7 February 2016 - 05:21
· · Safari 600.1.4 on iPhone

I couldn't use my chase check card to take out cash or purchase via debit card. Is anyone else having this problem as well?

Jennifer Harris · 7 February 2016 - 05:05
· · Chrome 48.0 on Windows

Tried checking my balance through texting chase said I have to contact customer service, went on from my computer said my balance is "not availalble"

Barbara Allen Williams · 7 February 2016 - 05:04
· · Chrome 43.0 on Windows

Website is down. Can see credit card balances but none of the checking or savings accounts - they are NA. I need to transfer funds!

Luke Johnson · 7 February 2016 - 04:43
· · Firefox 44.0 on Windows

Scheduled maintenance being done on at this time. Thats why account balances are "Unavailable"

David KePlay Itaintover Richardson Jr. · 7 February 2016 - 04:39
· · Chrome 48.0 on Android

I too like everyone else can not access my account and its clearly saying not available. Clearly the system is down, when you're saying that is up and running how is that possible? Please hurry and fix this issue!

Sirperson Mcguyman III · 7 February 2016 - 04:38
· · Chrome 47.0 on Windows

@Kyle Filyaw
Because it is still down. I'm having the same problem, and I've tried logging in on two different browsers.

Kyle Filyaw · 7 February 2016 - 04:17
· · Safari 9.0 on iPhone

I hate chase I can't see my account balance just says n/a can't transfer money can't buy anything I am taking all my money out and closing my accounts after this. This is so stupid for a bank to do this and not let its customers know no wonder their rating is so low

Karen Kusic · 28 January 2016 - 04:50
· · Chrome 47.0 on Windows

If you're logging in this weekend...
You'll have limited access to account balances and services for some period this weekend while we improve the site. Thanks for your patience.
The time/day of this post is 11:40 PM ET on 01/27/2016
Wednesday. Not exactly the weekend.

Jason Grandon · 28 January 2016 - 03:19
· · Safari 9.0.3 on Mac

A multi billion dollar company and you can't get your shit straight. 30 mins and still locked out. I'm sure you will not have a issue charging late fees and over draft...CHASE SUCKs but then again all the BANKS DO

Ron Arlene Niver · 28 January 2016 - 03:14
· · Chrome 47.0 on Windows

Terrible. Well, if I cannot access my account to transfer funds and my checks are returned, Chase will be responsible for it.

Anyi Chibuogwu · 28 January 2016 - 03:13
· · Chrome 47.0 on Mac

This is very concerning considering my wallet has gone missing and now i cant even check to see if money is being used! This is disgusting that Chase cant even sort out this issue, and it seems to have been a problem for a while!

Gene Forte · 28 January 2016 - 03:13
· · Chrome 47.0 on Windows

I need to stop payment to a group of ne'er do wells. If I can't get it done I'm going to demand that Chase pick up the tag.

German Rodriguez · 28 January 2016 - 02:53
· · Safari 9.0.3 on Mac

on the bright side, the CEO of chase just got a 27 million dollar bonus after laying off 6700 workers last year! at least he can access his cash!

Lenore Riegel · 9 January 2016 - 21:44
· · Firefox 43.0 on Mac

The checking transaction website is not showing transcations in the last 48 hours. I have notified Chase - this is happening site-wide, at least locally.

John Buckson · 9 January 2016 - 04:51
· · Chrome 47.0 on Windows

Down for me on multiple browsers. I can't login. Doesn't even recognize me on password reset. I'll just have to take my business elsewhere.

Kerri Gaffield · 1 January 2016 - 23:08
· · Chrome 47.0 on Windows

Having same issue again today. Put in user name and password, goes right back to login page. Is this out again? Get it together Chase.

Joan Deraval · 13 December 2015 - 00:37
· · Firefox 42.0 on Mac

I was able to use a friend's mac -- which has chrome (my mac doesn't have chrome) is that the issue??

Trisha Shin · 12 December 2015 - 17:08
· · Chrome 46.0 on Windows

no response when clicking on anything. i was able to log in about 30-60 min ago but when logged in i could not access either of my accounts. the accounts page is almost blank with only a link to show/hide accounts. i went there and it showed only one of my accounts and showed it as not being hidden specifying that the accounts "shown here" are automatically shown on the accounts page. i found no way to see either account and on second attempt couldnt even log in. something very similaer happened maybe a couple of weeks ago trying to log in for the first time after switching to windows 10. not recognizing it as a trusted browser it prompted me to prove my identity etc. it took about 7 tries to get temp access codes emailed and texted to me but when i entered them anything i clicked was was unresponsive. not even like it was trying and maybe my connection was bad or laptop slow, just like i had never clicked anything.

Catherine Sim · 11 December 2015 - 13:33
· · Safari 8.0.5 on Mac

Have been having issuing using my online account since the conversion to the new website. I get logged in, but then I'm stuck with a spinning blue circle. About all I can click on is "Sign out". Using an Apple computer.

Ahthitra Cas Venethongkham · 9 December 2015 - 08:11
· · Chrome 47.0 on Windows

was eating with a friend; went to pay for my meal and couldn't. received a "transaction not allowed" message // not an insufficient funds message. I was on hold for forty mins before I got through to someone. That person transferred me to the fraud department who then attemped to transfer me to another department, the SAME department I had talked to previously. I am NOT happy right now and that was super embarrassing!!!

Jerry McQueen · 9 December 2015 - 07:34
· · Chrome 47.0 on Android

Unable to pay for my meal. More than enough funds available. Restaurant is closing. Been on hold 25 mins. Can't transfer funds from my square account. Very embarrassing and frustrating

Dennis Smith · 6 December 2015 - 22:31
· · Chrome 46.0 on Chrome OS

Can not access account. Followed directions to change password 3x and still nothing. Very frustrating. Worried my acct has been hacked.

Roosevelt Truong · 6 December 2015 - 20:05
· · Chrome 46.0 on Windows

Keep using your log in attempts until it blocks your account. It will then prompt you to unlock your account using your social scecurity and debit card number. Reset your password that way. It has worked for me.

Les Sperling · 6 December 2015 - 11:05
· · Internet Explorer 9.0 on Windows

Just got into my account. Had to change the password. Must have CAPITOL letter to start password, at least 8 characters with a symbol at the end of the word. They changed the website, try this if you cant get into your account,

Les Sperling · 6 December 2015 - 10:51
· · Internet Explorer 9.0 on Windows

Put my password in and the site states its incorrect. I tried resetting the password but it brings me right back to the sign in page. it worked 7 30pm last nite. If it was maintaince it would say that. Its not Maintaince. Its a glitch in the system. They dont open until 8 00 am but dont know if the tech people are working today, Just custoner service,, Glad I am not alone in this problem. Now I know its just not me.

Gisela Vargas · 6 December 2015 - 08:37
· · Safari 7.0 on iPad

Chase is down right now due to maintenance and worse thing is that it kept telling me that my password was incorrect. I don't forget my password. I was afraid somebody had hacked my account

Roosevelt Truong · 6 December 2015 - 07:59
· · Chrome 46.0 on Windows

Chase Is down. I tried resetting my password and looks like people are unable to get past the log in screen. I'm pretty sure that i can't forget the password that I been using since i was 6 years old. So the fault is on chase.

Rebecca Plumlee · 6 December 2015 - 07:45
· · Safari 6.1.6 on Mac

Same issue here as the previous people. I panicked for a minute. I've been on hold for 33 minutes now trying to get through to a rep to find out what's going on. Getting frustrated....

Mike Indgin · 6 December 2015 - 07:42
· · Chrome 43.0 on Mac

I got a customer service rep on the phone. It's a known issue. They are doing maitenance...try again after 7am tomorrow morning.

Kelly Long · 6 December 2015 - 07:13
· · Firefox 42.0 on Windows

Can't login says I have the wrong password. I have done this 1,000 or so times---there is no wrong password

Cathy Lynch Sirvatka · 6 December 2015 - 06:17
· · Firefox 42.0 on Windows

Tried to log into my account which I have done a million times and all of the sudden login/password don't work. So I tried to reset my password; got the change code on my phone and was redirected to the login window again. Where I cannot log in. I hope this is a Chase thing and not that someone has gotten my info. Figures this would happen on a Saturday night and I can't do anything about it now!

Rosie Rodriguez · 4 December 2015 - 18:25
· · Android Browser 4.0 on Android

Just tried to pay bills on and it's down.. very upset. This is the third day and its still down...

Lisa Craft · 15 November 2015 - 12:13
· · Internet Explorer 10.0 on Windows

Trying to pay my bill and is down for system maintenance. Yes, INCREDIBLY annoying! And they don't post a time when the maintenance will be done so I can pay my bill. So I have to keep checking back. Very poor customer service! This has happened to me alot on weekends. Why can't they do their maintenance in the middle of the night???

Mike Godfrey · 2 November 2015 - 23:48
· · Firefox 41.0 on Windows

Best to have auto pay on everything rather than posting payments manually and then any non payment penalty is down to Chase if their computers are down.

Mike Godfrey · 2 November 2015 - 23:45
· · Firefox 41.0 on Windows

Last checking account transactions that show on line are for October 26th, one credit is missing and 2 debits are missing as of right now. Credit card transactions are fine though.

Heather Brattin · 31 October 2015 - 05:32
· · Safari 5.1.9 on Mac

I can't log in at all today (10/30/15). Is the site down? Above, it says it's up but I can't log in, even after going through the changing my password and getting a temporary log in code.

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