Centrelink.gov.au website not working? Is it down right now?

Centrelink.gov.au Server Status Check
centrelink.gov.au screenshot
CentrelinkWebsite Name:
www.centrelink.gov.auURL Checked:
Response Time:
Last Down:
Checking Centrelink
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Centrelink Website Status History
Centrelink.gov.au server report and response time

The above graph displays service status activity for Centrelink.gov.au over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17:54907.26 ms. 
20:27910.15 ms.
22:50906.85 ms. 
01:42904.7 ms.
03:50907.05 ms. 
06:06910.25 ms.
08:08683.56 ms. 
10:50914.99 ms.
13:24907.8 ms. 
16:04904.75 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 17:35

We have tried pinging Centrelink website using our server and the website returned the above results. If centrelink.gov.au is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Centrelink - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Centrelink.gov.au?
▼ LAST 12 HOURS ...
Leah Blight · 8 hours 24 mins ago
· · Chrome 46.0 on Windows

Been receiving Proxy Error for the last two days. Now getting 'Services Unavailable. We apologise for the inconvenience and appreciate your patience'.

Michaela Cole · 1 day 7 hours ago
· · Chrome 46.0 on Windows

Been recieving this message for the last 3 days, trying to report income. Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /individuals.

Reason: Error reading from remote server

IBM_HTTP_Server at myaccount.humanservices.gwy Port 80

▼ LAST 7 DAYS ...
Francien Alaimo · 2 days 7 hours ago
· · Chrome 46.0 on Windows

Lesson learned...Report in the morning...That way if I can't get onto Centrelink after 1 hour I then have other options, like going into a Centrelink office... Long wait till Tuesday

David Hutton · 2 days 8 hours ago
· · Chrome 46.0 on Windows

Getting 502 proxy error:

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /individuals.

Reason: Error reading from remote server

WTF how you get stuff, any way of telling how long this going to take

Baron Sherry · 2 days 8 hours ago
· · Internet Explorer 10.0 on Windows

Getting 502 proxy error:

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /individuals.

Reason: Error reading from remote server

Keith Miller · 2 days 9 hours ago
· · Firefox 42.0 on Windows

I've been trying to have another go at starting an application on the Centrelink site via MyGov but it was unavailable this morning and is still unavailable. Ironic considering the relevant minister told the Senate yesterday that there are virtually no problems with site availability.

Tony Wakefield · 3 days 14 hours ago
· · Chrome 46.0 on Windows

At last I managed to get 3 statments downloaded then it spat the dummy again when I selected the goback button to go and select another document.

One of my statments even has an error of PLUS $100,000 now I spoke to them via phone yesterday and they told my my Real estate amount correct and I agreed what they told me is correct but when I download One of my 2 income statements is out by PLUS $100,000 approx. But the girl at Centerlink on the phone could not see this amount showing and could not look at what I was seeing as the system locks her out whilst the details you have given her to update are in process of being validated by another check operator. Anyway the same error is showing today.

Outcome I don't trust the system figures and will have to pay a visit to an office.

Here is my latest error ...........

Error: Application error occurred during the request processing.

SAP Technology Troubleshooting Guide

Application error cannot be logged (log ID returned NULL).
Possible reasons: logging misconfiguration or logging problem.
Check the configuration in the location [com.sap.engine.services.servlets_jsp.client.RequestInfoServer] - the required severity is at least ERROR.

Tony Wakefield · 3 days 15 hours ago
· · Chrome 46.0 on Windows


Tony Wakefield · 3 days 15 hours ago
· · Chrome 46.0 on Windows

CenterLink Human Services website a mess of errors.
SAP errors the logging system is not working.
Timeouts, Blank pages, Sending a document logged me off. The list goes on an on. If I go via My.Gov.au then I can login ok but when I choose Centerlink I get a blank page. last night loop error shown by Chrome browser.
2 weeks ago I filled in my income stream form hit submit and system spit the dummy with an error. So yesterday I phoned and they said they had received it but an exception had been flagged.

Seems like the whole system is a mess and we are being forced to use it. Even when you go to a Centrelink office the system crashes. I just tried to get a statment got to the request page selected one from drop down list but the NEXT or right hand request button was greyed out.

So no idea if my form/letter (PDF) has got to them although the upload page did report it had got there. It would be nice if they sent a email back to say "we have received you information document and will respond in due course"

Antonius Tobing · 3 days 15 hours ago
· · Chrome 46.0 on Windows

Try to login from http://www.humanservices.gov.au/customer/enablers/online-services/centrelink-online-account-through-mygov

Antonius Tobing · 3 days 15 hours ago
· · Chrome 46.0 on Windows

Third-party server not responding.

The resource you have requested is located on a third-party server. WebSEAL has attempted to send your request to that server, but it is not responding.


This could be due to the third-party server being offline, or to network problems making it unreachable. The problem is not with the WebSEAL server itself.


Retry your request later, or contact the system administrator for assistance.

[none BUTTON]

Antonius Tobing · 3 days 15 hours ago
· · Chrome 46.0 on Windows

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /custsite_entrypage/entrypage/entryPage.jsf.

Reason: Error reading from remote server

▼ LAST 30 DAYS ...
Maria Blaine · 16 November 2015 - 05:56
· · Safari 9.0.1 on Mac

have tried via the MyGov page and this is what comes up "Error: Application error occurred during the request processing.

SAP Technology Troubleshooting Guide

Application error cannot be logged (log ID returned NULL).
Possible reasons: logging misconfiguration or logging problem.
Check the configuration in the location [com.sap.engine.services.servlets_jsp.client.RequestInfoServer] - the required severity is at least ERROR." seems to be a constant malfunction with centrelink reporting page for many people.

Maria Blaine · 16 November 2015 - 05:54
· · Safari 9.0.1 on Mac

cant not report income. centrelink page keeps crashing even before it opens. looks like its a fortnightly thing going back into the branch

Maki Liu · 12 November 2015 - 17:58
· · Safari 8.0 on iPhone

Can not report income!! Anyone else had same problems?

Angie Taylor · 6 November 2015 - 21:57
· · Chrome 46.0 on Windows

Unable to report yesterday or today so far... "The service is unavailable at this time. Please return home and try again". I even tried their phone in service, but that's having issues also...

Maria Blaine · 2 November 2015 - 09:47
· · Safari 9.0.1 on Mac

trying to report and once again 'The service is unavailable at this time. Please return to home and try again' this is the 2nd time. must have to go into centrelink every fortnite again

Kate Chilcott · 27 October 2015 - 23:05
· · Chrome 46.0 on Windows

Trying to report and getting told service is unavaible..

Lynn Francis · 21 October 2015 - 23:51
· · Chrome 38.0 on Android

Trying to report and getting told service is unavaible.. Help.

Tammy N Luke Cooke · 11 October 2015 - 06:46
· · Chrome 45.0 on Android

Been trying to report for 3 days now and it keeps telling me service in unavailable

Tobster Matho · 3 October 2015 - 15:41
· · Chrome 44.0 on Android

I can't log on keeps loging me out after I type my pin on the app and also tryed on the Web page says login failed

Irina Hart · 2 September 2015 - 22:17
· · Safari 7.0 on iPad

Tried in the last 3 days to complete my application, every time the message comes up that either Service is not available or Server not responding

Linda Watson · 28 August 2015 - 02:27
· · Chrome 42.0 on Windows

just tried to lodge a document and got the "service is unavailabl". My daughter has also tried and get the same message.

Hannah Chapman · 9 June 2015 - 04:15
· · Safari 8.0 on iPad

I've been trying to report my income for 3 days and been on hold from them for over an hour. I need my payments I was meant to get them today but that's not gonna happen

Giuseppe Patti · 9 June 2015 - 04:10
· · Internet Explorer 11.0 on Windows

I type www. centrelink.gov.au in the browser box and press enter and it tells me that the site is not available

Suzy Gordon · 9 June 2015 - 01:15
· · Safari 600.1.4 on iPhone

All pages associated with Centrelink/ my gov still not working. Been trying for days

Sue Sanders · 8 June 2015 - 05:32
· · Chrome 43.0 on Android

Still no luck...haave tried everything I can think of. I guess the only thing to do is spend ages tomorrow trying to phone them to explain why I have not reported. No doubt they will be super busy if there are thousands like me who have been unable to log on. Even tried removing the App and reinstalling but now I cannot install it either. Grrrrr!

Bill Gallagher · 17 August 2014 - 19:20
Australia · Optus · Chrome 36.0 on Windows

Unable to lodge an online claim. Keeps saying "Please wait"

Hilarie de Polastron · 17 August 2014 - 19:08
Australia · iiNet Limited · Chrome 36.0 on Windows

Attempting to lodge an online claim and half way through process it says that the service is unavailable.

Penny Walker-Keefe · 15 August 2014 - 19:12
Australia · iiNet Limited · Chrome 36.0 on Windows

Yeah whole Centrelink site appears to be down today. I haven't been paid either. Something's very wrong! This site is awesome though (y)

Lance Cox · 15 August 2014 - 13:40
Australia · Telstra Internet · Internet Explorer 11.0 on Windows

Tried last night till late and this morning just after 6am. No access yesterday but was able to access this morning as far as the security question then meltdown. Wouldn't go any further!

Anne Robertson · 15 August 2014 - 00:45
Australia · Telstra Internet · Chrome 36.0 on Mac

Have been trying to access centrelink all afternoon, still unable to login. Need to report in. Anyone know when the site will be fixed?

Tania Biviano · 15 August 2014 - 00:19
Australia · iiNet Limited · Safari 7.0.5 on Mac

Its been down for hours and I have to report income ! it will not connect to their server at all

Tracy Herbert · 23 July 2014 - 21:40
Australia · Internode Professional Access · Internet Explorer 8.0 on Windows

Been advised that centrelink nataional database is down and no client records can be accessed. They don't know how long it will take.

Jade Masters · 9 July 2014 - 17:29
Australia · Adam Internet Pty · Internet Explorer 10.0 on Windows

can not advise of non lodgement of tax return... since yesterday morning...

Geraldine Barnes-Hampton · 30 April 2014 - 01:31
Australia · Telstra Internet

The new Centrelink "Upload Documents" page has not been tested properly. It fails to acknowledge the correct number of documents uploaded, the screen freezes after uploading 5 documents, and it has several very user-unfriendly moments where it indicated that no documents have been uploaded but, perhaps they had been because it continued through to the receipt prompt window.

Raymond Mizzi · 16 March 2014 - 21:17
Australia · Internode

This site is always going down, and it seems on days when we REALLY need it.

Paul Troy · 6 March 2014 - 21:16
Australia · Telstra Internet

Cant access "manage secret questions and answers" page. Which i need to do to start up Mobile App

Analisa Tonge · 2 March 2014 - 17:32
Australia · Telstra Internet

It won't let me make a claim :(

Sade Lawson · 2 March 2014 - 17:14
Australia · Dodo Australia

Service unavailable... Argh

Lacy Shelton · 16 February 2014 - 21:27
Australia · Dodo Australia

Anyone still getting service temporarily unavailable?

Wayne Grady · 16 February 2014 - 15:10
Australia · Telstra Internet

as per usual centerlink portal is down again, everytime i try to log in this crap like really how hard is it to manage a MySQL database with access from PHP forms. f#!king useless...

Carol Calderwood · 16 February 2014 - 14:47
Australia · Telstra Internet

Contacted Centrelink and they stated entire system is down. Only offered an apology and told to try again in a couple of hours - useless as no access to internet during that time!

Hilarie de Polastron · 16 February 2014 - 14:32
Australia · Telstra Internet

Cannot get past log on page, when I do the secret question is often missing. When it does appear, regardless of a correct answer, it says the answer is incorrect.

Sherryn Canning · 16 February 2014 - 14:31
Australia · Telstra Internet

I'm trying to report my income on the app and on pc grrrrr this is hopeless

Laurence Trost · 16 February 2014 - 14:27
Australia · Telstra Internet

can't log on. Comes back with gateway timeout. The proxy server did not receive a timely response from the upstream server.

Ka Kwok · 16 February 2014 - 14:26
Australia · Telstra Internet

Its out. Both web and phones. LOL.

Carol Calderwood · 16 February 2014 - 14:25
Australia · Telstra Internet

Can't log in. 17/2/14 9.25am

Judy Clayton · 16 February 2014 - 14:14
Australia · Tasmanet Pty

cannot log on 17/2/14 but says service is ok?

Jim Horn · 16 February 2014 - 14:04
Australia · Telstra Internet

app not working and unable to log in

Trisha Lambi · 17 January 2014 - 00:36
Australia · Telstra Internet

Site may be up however it keeps crashing and am unable to scroll down on page which makes it impossible to use

Charles Kane · 12 January 2014 - 23:06
Australia · Adam Internet Pty

The splash page may be up but login is impossible and the site reports "All Centrelink Online Accounts are currently unavailable"

Malcolm Simmons · 24 October 2013 - 15:00
Australia · ECN Pty - Internet Service Provider

unable to use CENTRELINK login page

Sue Burt · 14 August 2013 - 03:48
Australia · TPG Internet Pty.

i cannot log into centrelink to report, keeps saying "autofill is disabled" and will not let me manually type in any information

Damian Gaffey · 6 August 2013 - 03:40
Australia · TPG Internet Pty.

their online system is shocking can log in but can't make my claim as just lost job but ring them up and get told do it online it starts the claim then fails won't work through mygov.gov.au and then go to their site go online services and have a message saying they have slow response times what a joke

Kylee Holmes · 25 July 2013 - 04:59
Australia · Internode

having the same problem as Milena all afternoon/night. Need to report my income or i don't get paid centrelink in a few days will have to wait for the next fortnight cycle :(

Milena Spužanić · 13 July 2013 - 03:31
Australia · iiNet Limited

It shows here that the response time is slow, but to me shows login error. Is it the same with you? Hope things will be ok on Monday. Damn it, I so needed to print some of their letters...

Kathryn Giddy · 1 July 2013 - 01:03
Australia · Telstra Internet

Centrelink's been off-line all day. Anyone else had problems?

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