website not working? Is it down right now? Server Status Check screenshot
Capital One 360Website Name:
secure.capitalone360.comURL Checked:
Response Time:
Last Down:
Checking Capital One 360
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Capital One 360 Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
04:130 ms. 
07:230 ms.
11:250 ms. 
15:340 ms.
17:350 ms. 
09:510 ms.
13:530 ms. 
16:570 ms.
19:240 ms. 
23:360 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 06:49

We have tried pinging Capital One 360 website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Capital One 360 - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Lois F. Knorr · 14 July 2016 - 18:45
· · Chrome 51.0 on Windows

not letting me make a distrbution. says it went thru but does not show on balance and no email notification verification

Scott Gordon · 7 March 2016 - 18:39
· · Chrome 48.0 on Windows

This is not the right address for the site. You should use which is the account log in site. Sure is up, with a lovely and pictures, but you can't get to the log in page, so you can't do anything there.

Bank Branch Locator · 21 February 2016 - 01:58
· · Firefox 28.0 on Windows

You can use
to call your local branch instead of customer service...

Lacola Sturgis · 16 January 2016 - 02:56
· · Chrome 38.0 on Android

For almost a week I have been having trouble trying to sign in to my account. I try multiple times in a day and still nothing. This problem is getting frustrating.

Kirsten Krivoshia · 21 December 2015 - 04:32
· · Chrome 38.0 on Android

Sign in is DOWN!!! Grrr .and the weekend before CHRISTMAS!!!

Charlie Donetsky · 23 November 2015 - 16:31
· · Internet Explorer 11.0 on Windows

Same prob as Sep 29, 2015. Can login (slowly) and get accoutn summary, but clicking on account says "we're unable to complete your request at this time. Please try again later."

Karen Redding · 29 September 2015 - 02:13
· · Chrome 45.0 on Mac

Error immediately on login! I could get to the accounts page this morning, but I couldn't access any specific account. Now, I get an error message right after I enter my password.

Alan Fraley · 28 September 2015 - 15:49
· · Chrome 45.0 on Windows

I Can log onto summary page, but can't get any infor after that.

Courtney Wilson Ledford · 28 September 2015 - 15:37
· · Chrome 45.0 on Windows

No accounts will load, can only get to summary page on the website

Cherry Chenrui Chen · 15 May 2014 - 07:17
United States · Comcast Cable · Chrome 34.0 on Windows

cannot log in

Jennifer Butler · 15 March 2014 - 08:04
United States · Comcast Cable

Still can't get on... frustrating that they can't do this in the middle of the night when most people are sleeping.

Theresa Brooks · 15 March 2014 - 04:45
United States · Hargray Communications Group

Trying to logon and keeps saying features not available and asks to call 1888 number when you call it disconnects with you over phone. Will call back to speak to person at 8am

Stephen Weintraub · 7 March 2014 - 06:37
United States · PacketExchange

Site is down right now, I can get to any other site.

Laura Roy · 4 March 2014 - 21:18
United States · Astound Broadband

"fine tuning" really!

Stephen Deutsch · 3 March 2014 - 07:02
United States · CDW Technologies

Cap One 360 down right now

Chris King · 3 March 2014 - 06:47
United States · PacketExchange

Same thing for me... "It should be up in an hour or so." Is anyone having issues with transactions?

Anthony Ditrio · 3 March 2014 - 05:57
United States · tw telecom holdings

CapitalOne360 is down to mobile and internet logins. Their customer service said they are running a system update, and it should be good to go in approx 1 hour.

Kim Petitt · 3 March 2014 - 03:38
United States · Frontier Communications

I go to their site and the main site is up, however when a customer attempts to sign in it gives an error message that they are fine tuning. No customers are able to sign in at all to do any banking online. Also, when I call Capital One 360 the interactive automated line is down too with a message that they are fine tuning and it's not available. So what the hell is going on with CapitalOne360 now? Cannot sign in but do have access to their front/home page, but unable to sign in and do any banking online; no interactive services available when you call in by phone???

Elizabeth Cook · 25 February 2014 - 13:43
United States · AT&T U-verse

Elizabeth Cook Capital one is obviously still having a problem, especially with Chrome. 2/25/2014

Brian Newsome · 17 January 2014 - 21:23
United States · Cbeyond Communications

I cannot login. System keeps telling me that it is not responding.

June Strausser · 1 September 2013 - 12:54
United States · Cox Communications

capitallone360 is down for me(?). what is wrong? I need to activate my new card and can't get into the site.

Sheila Avery · 16 March 2013 - 15:07

I cannot access my ING account. It tells me my acct. name and number don't match. I've never had an issue before.

Julia Layton · 13 March 2013 - 08:58

The keypad to enter my PIN isn't working...

Holger Buerger · 2 February 2013 - 17:27

Same problem - seeing a Captile One site :-|

Joe Bedford · 1 February 2013 - 12:44

Website now displays the Capital One "signage", and it says logging on is "unavailable right now".

Evelyn Malone · 17 December 2012 - 16:40

Why can't I get into this site?

Andrea Young · 11 December 2012 - 08:56

bill pay is down, rest of site is functional

Aleasha Leavitt · 8 December 2012 - 08:28

I cant transfer any money... It says its unavailable?

Tonya Sitko · 26 November 2012 - 08:25

Can't login - keeps timing out

Paul Styrbicki · 26 October 2012 - 12:16

Can't get to my account. It times out

Bobbie DeLizio · 20 October 2012 - 09:48

have not been able to connect with server since last night on ing home page direct - get error message "timed out"- called Ing this AM he was not aware of any problem and said he would email tech support about 4 hours ago

Grant Ryan Nieddu · 20 October 2012 - 07:24

More specifically, I am receiving "Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out."

Grant Ryan Nieddu · 20 October 2012 - 07:22

I am redirected to and receive a "This webpage is not available." from Google Chrome. Anyone else?

Thomas M. Wilberding · 19 October 2012 - 05:28

Cannot get to, but can get to and other destination in the internet. Seems like that particular site is currently down.

Wan Na VanCuren · 18 October 2012 - 09:19

Oct 18-2012, can't log on since PST 8:00am. Now 9:18am, still couldn't log in. All other sites are working fine so I think the site is down again.

Andrew W. Foell · 16 October 2012 - 23:43

I was able to log in following my previous comment (about 8 hours ago) however, I can see the site is now down again. When I did log in, there were some very obvious changes to the page.

Arnon Shorr · 16 October 2012 - 20:43

You'd think they'd have figured this out by now... or were they all watching the debate? *sigh* remember when people transacted in coins and currency?

Ken Davis · 16 October 2012 - 16:09
· resolving to but not pingable. not resolving period - DNS issue at least.

Shawn Sandor Jenei · 16 October 2012 - 16:06
· is looking better and better. Phone rep told me they should be back in an hour. If not, I’m changing to ally.

Anshuman Sachdeva · 16 October 2012 - 15:57

hope bloody they are not bankrupt

Ken Davis · 16 October 2012 - 15:57
· is also down. Looks like it may be a DNS issue. And I switched from my credit union to ING Direct. What was I thinking?

Renée Brunette · 16 October 2012 - 15:30

Can't believe that ING Direct is down, completely & entirely unacceptable! Capital One you suck big time and just lost my business, you're fired!

Andrew W. Foell · 16 October 2012 - 15:26

In over 9 years banking with ING Direct, I can't ever recall being unable to log in... until today. If there ever was an issue previously, it was resolved within minutes... not nearly an hour. I would never do business with Capital One voluntarily, and I'm blaming this on them. I guess it's time to switch over to

Debbie Gaschler Pegado · 16 October 2012 - 15:15

Not able to access the website or my account. What the hell? This is not the way to gain customer trust.

Michael Nunes · 16 October 2012 - 14:58

Seriously this site is down...

Giovanni Vargas · 16 October 2012 - 14:03

ING Direct better get its website back online and stop playing with my money before I switch internet banks... I'm lookin' at you

Tara Helene · 8 October 2012 - 10:57

Ing site is down along with mobile APP, this is outrageous!

Edye Bannister Schlandt · 5 October 2012 - 08:56

This server should NOT be down during normal business hours on a business day. This is not acceptable at all.

Megan Ross Hawkins · 5 October 2012 - 07:50

It's down today 10.5.2012 at 8:45 mountain time

Will Pierce · 10 September 2012 - 07:15

Can't log in online or mobile

Jeremy Sawyer · 8 August 2012 - 11:21

Looks like it's down again... 8/8/2012 @ 11:21am

David McCormick · 2 August 2012 - 11:23

I can't login on the web, can sign in using mobile but cannot access any account information... it's been this way every time I try for the past couple of weeks

Alexis Karlin · 1 August 2012 - 17:43

Can't log in 8/1. Looks like it's down

Doug Kirby · 1 August 2012 - 17:20

ING Direct website is DOWN. Remember to thank the Corporate Criminals at Capital One. This must be a training session so we can get used to the shitty service we all will receive when the Corporate Criminals at Capital One take over ING Direct later this year.

Bobby Crissman · 1 August 2012 - 17:14

Home page barely loaded, can't log in

Jessica Amanda Meyer · 1 August 2012 - 17:10

unable to reach home page now

Neil Mederich · 1 August 2012 - 17:05

ING Direct, unable to login, 7:03pm Central, on Aug 1, 2012.

Tom O'Grady · 11 July 2012 - 14:32

ING Direct website is down: 2:31pm PDT, July 11, 2012.

Paul Romaine · 15 May 2012 - 07:10

INGDirect's bill paying servers were down on the night of April 14; I found that the main site and other banking were fine.

Theresa Schreck · 14 April 2012 - 19:29

site is extremely slow. no other site seems to be a problem.

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