website not working? Is it down right now? Server Status Check screenshot
BlackberryWebsite Name:
www.blackberry.comURL Checked:
Response Time:
Last Down:
Checking Blackberry
Please wait while we check the server...
Blackberry Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:3649.81 ms. 
23:2238.91 ms.
01:5359.64 ms. 
10:3659.44 ms.
19:1838.89 ms. 
22:0259.53 ms.
09:0459.52 ms. 
14:5238.4 ms.
18:2359.46 ms. 
21:4559.48 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:15

We have tried pinging Blackberry website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Blackberry - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Henry Gozali · 5 April 2016 - 03:29
· · Safari 9.0 on iPhone

Just update the new version, however i only get a blank page and it will exit automatically. I am using an iphone 6

Karen Duchak Olafson · 9 February 2016 - 17:42
· · Internet Explorer 11.0 on Windows

Since yesterday morning (Feb 08th) I have not had BBM or email service on my Blackberry phone. The time on my phone will not stay correct if using auto update time.

Varsha Manohar · 26 January 2016 - 12:36
· · Safari 600.1.4 on iPad

I am unable to send bbms to certain contacts as they don't get delivered but I can receive bbms from them. What seems to be the problem

James Still · 5 December 2015 - 04:48
· · Chrome 46.0 on Windows

my emails are delayed since last 15 days. they get delayed for half an hour to 4 hours. anyone else experiencing the same issue?

Christine Tan · 2 December 2015 - 21:37
· · BlackBerry Browser on BlackBerry

Can't get connection to BBM for past few hours, is the system Down now?

Marvin Tuomala · 25 November 2015 - 21:21
· · Internet Explorer 11.0 on Windows

I have a Q10 BB with Verizon service in CA. Can't receive email. My wife's android Samsung works fine.

Marvin Tuomala · 25 November 2015 - 21:20
· · Internet Explorer 11.0 on Windows

I cannot received email on my Blackberry Q10. Is the system down? I'm in CA

Keith John Patrick · 9 November 2015 - 18:55
· · Chrome 46.0 on Windows

i have blackberry z 10 and live in grenada and is trying to unlock it.advise me please

Susan Baxter · 9 October 2015 - 21:46
· · Internet Explorer 11.0 on Windows

I click on my BB icon and the screen just goes black. Is anyone else having this issue today? My phone seems to be working alright otherwise altho the texts and emails are delayed as well.

David Floe · 12 August 2015 - 22:52
· · Chrome 44.0 on Windows

their customer service and communication between divisions isn't working!!!!! they have gone backwards since this last update it seems !!! been bb user for 9 years and thinking i am going to change over ! Not working August 13th

Ali Aryan · 10 July 2014 - 07:41
Kuwait · Kuwait Electronic and Messaging Services Company · Chrome 34.0 on Windows

problems with bbm today? loggin in and no updates and im not receiving any of my new messages

Cliff Mrfresh O'keeffe · 2 July 2014 - 14:08
United Kingdom · BT · Chrome 35.0 on Windows

my bb wont work. i've got internet on my fone as i topped up yesterday but all i get is a red cross. i tried calling t-mobile but they said the issue isn't with them wot do i do now

Melissa Whittington · 3 June 2014 - 23:33
United States · Cox Communications · Chrome 35.0 on Windows

Unbelievable. At least we don't need to WONDER why the're going bankrupt and losing marketshare like an old white guy loses his hair... DOWN AGAIN!

Tara Plumlee · 11 May 2014 - 09:16
United States · EPB Fiber Optics

No emails since Friday - on all 9 email accounts (did receive 5 messages at the same time yesterday afternoon - i typically get 100-200 emails a day - please fix! Tennessee

Renico Van Rensburg · 10 May 2014 - 06:37
South Africa · Telkom Internet

BIS is activated but not working, I seem to have no signal for more than a day now?what could be the problem?

Dave N Rhonda Bunton · 5 May 2014 - 16:41
Canada · Rogers Cable

Mine and my wifes BBM has not been working all day can not receive or send messages

Laurence W. Tobin · 29 April 2014 - 08:53
United States · Verizon Internet Services

My BB Z10 is recieving put outgoing mail is remaining in the Outbox. I got one email out on GMail but other accounts failed. Now Gmail will not send either.

Ravitendra Singh · 29 April 2014 - 04:04
· Deutsche Telekom AG

My blackberry services are not working, is server is up at this moment ?

Olajide Daramola · 20 April 2014 - 10:50
United Kingdom · Opera Mini Proxy

I can't ping with my bbm anymore, if I click on the bbm icon it will not open am fed up don't know what to do

Jennie Svensson · 16 April 2014 - 18:49
Sweden · TeliaSonera AB

Is anyone else having issues with the call button in BBM being "grayed" and inactive so calls can't be made? Just checking since BBM was down for hours last night, see if this is a lingering issue. Have looked in all settings and nothing is changed and can't see how contacts can disabled calls either so I'm thinking it must be BBM. Anyone else having this issue?

Not that I'm going to make any BBM calls tonight but it would still be nice if the feature works for when I do need it.

Mary Carse · 14 April 2014 - 11:11
United States · MegaPath Corporation

Anyone having issues with BBerry today or over the weekend? Not getting any e-mails today & had similar situation on Saturday. BBerry isn't showing any issues (& they weren't on Saturday). When I check my e-mails on my laptop the coming through fine... grrrrrr

Laurie Kozak Allen · 13 April 2014 - 10:08
Canada · Xplornet Communications

unable to send messages to certain people but getting some through to others while using messenger on an android.. both people are available according to the app

Shumeez Ah-sing · 11 April 2014 - 03:36
South Africa · Telkom Internet

My BB9300 has been showing small caps edge and GSM since yesterday. When i try to use Apps that normally uses BIS, it uses WAP2 intsead. Never had this problem before until yesterday. My bbm just gives the red X when i attemp to send a bbm.

Mariska Pruis Strassburg · 9 April 2014 - 00:10
South Africa · Data Pro Business Online

Is BB for MTN down right now? Experiencing problems for sending whatsapps since yesterday. Cant connect on internet from BB as well. Anyone experiencing same problem?

Jeff Nicholas · 3 April 2014 - 11:32
United Kingdom · Tiscali UK Limited

3G services are all down on myself's and my wife's curve 9320. They both work on wifi but not the mobile network

Fay Brown · 1 April 2014 - 16:11
United Kingdom · Virgin Media

Just got OFF in top right corner and it wont send or receive calls or texts :( am I missing something???

Nicole Gerber · 31 March 2014 - 22:00
South Africa · FAIRCAPE

Hi, Can anyone please revert back to us as the ETA on WHEN the network bug will be sorted and the services up and running???

Harold Saxson · 30 March 2014 - 16:25
United Kingdom · Tiscali UK Limited

I am having big problems too with my iphones bbm the messages are not going though what is up with that

Shahbaz Khan · 30 March 2014 - 16:12
United Kingdom · Sky Broadband

I'm having the same problems on Android - BBM has not worked since 10.35pm -. It might be a server problem - because, I changed my password and re-done confirmation email and it made no difference! Although BBM is working on Blackberry phones and Apple iphones

Zara Jayne Groves · 30 March 2014 - 14:34
United Kingdom · PlusNet Technologies

android - none of my messages are sending on bbm and im not getting any, nothing happening! - is anyone else having this problem? is bbm down?

Maria Gomes Neves · 18 March 2014 - 07:13
Canada · MTS Allstream

Email accounts deactivating. Will only send once I reset the account by re-typing my password. Have 3 individuals with same issue

Larry Ray · 12 March 2014 - 02:04
United Kingdom · Tiscali UK Limited

09:03 GMT no email service from Blackberry and looks like there hasn't been for 6 hours or more

Suzanne Turner Campbell · 5 March 2014 - 07:56
Canada · Bell Canada

BBM, email, text, internet all down on my Blackberry again. Came back last night but was down again this morning. Can you say another customer walking out the door.

Clifford Ng · 4 March 2014 - 20:38
Hong Kong · PCCW IMSBiz

Hong Kong down yesterday afternoon. Up briefly before 9am this morning but dead since then. Switching to Samsung...

Danielle Lu · 4 March 2014 - 09:35
Canada · Cipherkey Exchange

my bbm, weather apps and bbm world are down for at least an hour, but browser and SMS are fine.

Michele Reuber · 4 March 2014 - 09:20
Canada · Rogers Cable

Everything is working for me as of a couple seconds ago... was down for about 3 hours.

Maria Gomes Neves · 4 March 2014 - 09:06
Canada · Rogers Cable

Still have a lot of reps at our office complaining that they are not able to send via their blackberry

Dennis Sunga · 4 March 2014 - 08:26
Canada · TeraGo Networks

nothing is updating. since 9 am this morning, If you go on Facebook app for the bberry, it says No Feeds Available "We cannot reach the Facebook server at this time. Please try again later."

Patrick Smyth · 4 March 2014 - 08:03
Canada · Rogers Cable

BBM Messages are getting a clock when sending for several people in my organization. A battery pop will sometimes help them along but otherwise there seems to be a long delay in sending messages on BBM right now.

Jay Bonany · 4 March 2014 - 07:29
Canada · MTS Allstream

cant add contacts and cant connect to a couple current contacts? been like this for about an hour now, any ideas as to when this will be fixed? or is there something i can do?

Paul Walman · 4 March 2014 - 07:18
Canada · Fibernetics Corporation

Okay whats up with BBM no service since first thing this morning? Anybody else having issues?

Priya A · 4 March 2014 - 07:07
Canada · Bell Canada

No BBM, emails, or apps using RIM server coming through since 8 a.m.. Bell tells me RIM has currently reported a national outage! Tick Tock, Blackberry! Looking forward to finally ditching the BB!

Kara Shelley-Messum · 28 February 2014 - 19:58
Canada · ACN DSL

Keeps saying can't connect to server, can't access any social sites Twitter/Facebook etc, and can't send messages through BBM.

Lisa Marie Jamieson · 27 February 2014 - 04:08
United Kingdom · BT

My phone's BBM and BlackBerry internet have no connection! This has been since 11am... just says not connected on BlackBerry service status.

Anne Marie Froud · 19 February 2014 - 06:58
Canada · Cogeco Cable

Receiving texts, BBM messages, no emails coming through as of yesterday Feb 18 at 4pm, anyone else having this problem???

Charlene Taylor · 11 February 2014 - 11:31
Bahamas · Cable Bahamas

Last week I lost all access to my emails, internet and bbm from my blackberry. I'm connected to wifi and my service provided is not sure why I am experiencing difficulties. Can anyone help?

Robert Okoniewski · 7 February 2014 - 09:29
United States · Comcast Business Communications

No email all day thus far. Perhaps time to make the switch out of my museum piece called Torch.

Manish Kumar Jain · 4 February 2014 - 11:59
India · D-VoiS Broadband Private Limited

Suddenly All the 8 accounts configured on my Blackberry are asking for validation, all the mails after 2nd of Feb 2014 - vanished.

Destinee-B. Nadeau · 3 February 2014 - 09:55
Canada · Bell Canada

i was just wondering if the bbm network got shut down again. i cant message any of my contacts nor can my friend in england either we're facebooking right now to try and figure it out but its not with our plans cuz theyre pay as you go.

Muhammad Yousry · 1 February 2014 - 15:54
United States · IHS Energy Group

I'm working today and received a complaint from one of my users, not able to retrieve emails from their BB. Is it down today as of Sun 2/2/2014 7:32 AM? Please advise. Hoping for someone to reply.

Herman Storey · 30 January 2014 - 08:37
United States · Suddenlink Communications

I tried to send a test message and got a response that User Account is in INVALID mode. I am not receiving email.

Jerry Rumble · 30 January 2014 - 08:26
United Kingdom · Sky Broadband

Exact same problem as Susan... have B/berry acknowledged they have a problem

Julieann Turner · 30 January 2014 - 07:01
United Kingdom · YHGfL Foundation

my blackberry bbm was working internets wasnt now its not even connecting me well pissed off with it

Susan Lewis · 30 January 2014 - 06:27
United Kingdom · Gamma Telecom Holdings

Yes having problems since last night. Keeps asking to validate my password and then says invalid! What's going on. Not impressed.

Cathy McDonald · 29 January 2014 - 13:42
Canada · Bell Aliant

I dont know if I bought a piece of *&it but my playbook hasnt worked since I trued to set it up. Stuck on Software Update saying it could not connect to the update server (65792) for the past 4 days! Not FRIGGEN IMPRESSED!

Bell Laurie · 29 January 2014 - 13:42
United Kingdom · Virgin Media

Problems connecting to the internet, receiving e-mails... Service has been spotty since early this morning (it's now almost 10pm here in Glasgow).

Carl Twigg · 29 January 2014 - 13:28
Canada · Bell Canada

My email account on my Blackberry Bold is down - has been for at least 2-3hrs here in the Toronto area. Its saying that I must re-validate my password - when I do so it says that its incorrect. I have been able to access this email account via my laptop so I know that its working fine.

Stephan Krueger · 29 January 2014 - 12:36
Canada · MTS Allstream

I am also having issues with my Blackberry email service. First, it refused to send an email, then after I tried several times, I am told "Email account must be revalidated with a password" ! OK, so I enter the right password SEVERAL times and the message is "invalid password". What gives?

Tia Enana · 22 January 2014 - 21:01
United States · Time Warner Cable

my bbm is not working, I am in Los Angeles! It stopped working at around 5:30pm PDT Help!!!

Shaun Megson · 18 January 2014 - 18:17
United Kingdom · Sky Broadband

BBM hasn't been working properly for a few days in the UK!!! I know it's just not my phone(9800) as my partner has a Z10 and she's having problems. What are we paying for, when it's FREE for another devices!!! Hmmm

Jenny Coetzee Simpson · 23 December 2013 - 02:38
South Africa · MTN Business Solutions

BB down again today. Probably been down for about 7 or 8 hours already.

Jenny Coetzee Simpson · 21 December 2013 - 09:43
South Africa · MTN Business Solutions

Is Blackberry down in the Citrusdal area. It has had SOS for the past about 4 hours and I have rebooted twice already?

Patricia Jane Lindemann · 19 December 2013 - 08:18
United States · TDS Telecom

BBM for Android is down on my Verizon device as well as my friend's ATT device for around 2 hours... really annoying.

Richard Burrell · 18 December 2013 - 09:41
Canada · TeraGo Networks

Got a notice from my rep. Blackberry data/email is down on older devices (Bold and Curve) in Ontario Canada across all carriers.

Malcolm Sandbach · 18 December 2013 - 08:40
Canada · Shaw Communications

BBM not working in Calgary, Can receive from Rogers but not send to them, seems good to UK.

Colin Hay · 18 December 2013 - 07:07
Canada · Rogers Cable

It's failing for me too. same symptom, send messages but they don't go out and no status updates for a number of hours. both work and personal phone so two different service providers

Guy Phillips · 18 December 2013 - 05:28
Bermuda · Verizon Business

Am sending BBM's but they are not being received by the intended party. Been like this for the past 2.5 hours.

Katrin Rinke · 7 December 2013 - 07:00
Germany · Deutsche Telekom AG

Since Thursday no mails coming in - except those from my privat AOL account. The days before, mails came in with hours of delay. When sending from any account, BB says the mails were sent - however that definitely is not true, only mails sent with my AOL account are received. Vodafone says everything is fine at their end. Anyone any idea? Thank you so much in advance.

Gordon Scott · 29 November 2013 - 21:40
Canada · Cogeco Cable

Have not been able to access email, bbm, or facebook. Called Bell and they said there are some issues presently. Just when you need it most it goes down.

Laurie Mack · 29 November 2013 - 08:16
Canada · Shared Services Canada

Mine down since last night - no email, FB or BBM - service provider says to reset my email pw but with no email that is not possible BLAH!

Mellina G Ivey · 28 November 2013 - 10:58
United Kingdom · BT

i can send messages but cant broadcast.. i keep getting this as following message
uncaught expection application
net_rim_bb_qm_peer(370) is not responding; process termanted any1 got any idea what this is about??

Penny Alborough · 28 November 2013 - 00:57
United Kingdom · PlusNet Technologies

No email or BBM working since midday on 27 November. Have just taken delivery of a new Blackberry. Is this a bad move?!

Edit: Still no access to emails or BBM - been like this now for over 26 hours!!

Janet Warren · 27 November 2013 - 12:06
United Kingdom · Sky Broadband

Unable to send BBM - what's going on? Been like this for about 2 hours

Cee Jay Iy · 20 November 2013 - 12:47
Canada · Shaw Communications

i can't use my BBM at all. It says its restoring my BBM contacts, but it's not doing anything but loading. I can't do anything, or read anything in my BBM. I have the Blackberry Z10 and so it's weird that I'm having issues with it

Jacqueline St Hilaire · 19 November 2013 - 06:09
United States · AT&T U-verse

My screen is black with Blackberry across the middle and it looks like it is hung up 2/3 of the way across the bottom.

Tom Gauer · 8 November 2013 - 16:17
United States · AT&T U-verse

Last email received was before noon. It's now after 4pm. Sent test email to check. It was received on my iMac, but still nothing on my Blackberry.

Jason Martin · 3 November 2013 - 21:19
Canada · Shaw Communications

i am trying to connect to the website but the website is timing out.. whats going on

Carmen Stropeni · 31 October 2013 - 14:02
United Kingdom · BT

My BBM does currently work, but I cannot send nor receive mails from/to my BlackBerry: any update please?

Andrea Blackman-Shaw · 30 October 2013 - 15:34
Canada · Telus Communications

Not receiving emails on my BB once again... was down yesterday and then worked fine last night and now this afternoon again... I can send but not receive

Dominique Fourie · 30 October 2013 - 02:25
South Africa · MWEB

Keep getting the following annoying bbm: 'BBM is shutting down at 12:00 tonight, if you don't broadcast this you'll loose your contact. Message from Jim Balsamic (CEO of RIM. Blackberry) we have had an over usage of user names on Blackberry Messenger. We are requesting all users to forward this message to their entire contact list. If you don't forward this message, we will take it as your account is invalid and it will be deleted within the next 48 hours. please DO NOT ignore this message or blackberry will no longer recognise your pin. If you wish to reactivate your account after it has been deleted a charge of 25.00 will be added to your monthly bill. We are also aware of the issue involving the picture updates not showing. We are working diligently at fixing this problem and it will be up and running as soon as possible. Thank you for your co-operation from the blackberry team.' Is this bull s**t or what? I just find it fishy that something as important as having your account deleted would only be sent to a few people who then have to send it on otherwise their accounts will be deleted. Whatsapp had the same message doing the rounds a few months ago.

Barbara Turk · 29 October 2013 - 15:21
United States · Verizon FiOS

Blackberry not receiving email messages since 2 am EDST this morning. Texts are fine.

Parul Walia · 28 October 2013 - 23:26
India · Airtel Broadband

my bbm stopped working on its own... n started restoring contacts n is now stuck!! at the end it says theres a server problem?? what do i do?

David Waugh · 28 October 2013 - 08:35
United Kingdom · TalkTalk

Blackberry Internet Service not working since yesterday on my 9320. Haven'g got the Blackberry icon on the screen either. Service Provider says everything okay at their end so have elevated it to Blackberry.

Hester Kloppers-Van Der Walt · 26 October 2013 - 00:53
South Africa · Telkom Internet

I cannot send or receive bbms. Those that I send out are hanging in my outbox.

Les Beassie · 25 October 2013 - 06:26
United States · Suddenlink Communications

Cannot access the website with my Z10 or desktop. trying to download desktop manager for new Z10.

Tersia Conradie · 18 October 2013 - 15:53
South Africa · Telkom Internet

I cannot access any BBM, WhatsApp or emails, facebook etc on my BlackBerry since late last night... WHAT is going on?? Fortunately I have Wifi connection at home...

Rob Kingston · 8 October 2013 - 12:39
United Kingdom · Sky Broadband

my blackberry is not sending or receiving emails - anyone else having this issue?

Lara Jane Coward · 30 September 2013 - 14:29
United Kingdom · Virgin Media

My blackberry isn't sending or receiving emails and has been down since Sun 29th

Wendy Osborne · 27 September 2013 - 09:35
United Kingdom · BT

Receiving e-mails but can't send from my blackberry - anyone else having problems?

Maria Crute · 26 September 2013 - 11:12
United Kingdom · TalkTalk

my blackberry wifi, & bbm is working i also can't reveive or send emails, when i'm out & about, been like it 2 4 a few days now, hurry up blackberry & fix the problem

Max Myers · 25 September 2013 - 08:34
United States · AT&T Internet Services

No e-mail since the 20th of Sept. Looks like an outage to me even though the server is up. I sure wish they would fess up at the web site they are having problems.

Ulindi Jansen van Vuuren · 23 September 2013 - 07:53
South Africa · Telkom Internet

My blackberry was fine this moring now nothing no email, whatsapp bbm what is going on. very unhappy at this moment!!

Dave Burns · 22 September 2013 - 10:57
United Kingdom · Sky Broadband

can get any emails on my phone - my device had a problem connecting to the server- anybody else?

Christiana Smethurst · 21 September 2013 - 07:25
United Kingdom · Virgin Media

BBM down most of the time txts intermittent and mail slow. What is going on?

Anna Popof · 15 September 2013 - 22:47
South Africa · University of the Witwatersrand

What on earth is going on BB? Purchased bis uncapped yesterday at 7am, until now no connection. MTN is non the wiser, the stories I have heard of what can be the problem is amazing. 20 people, 20 different stories, this morning MTN is down. So very frustrated right now.

Rina Syer · 15 September 2013 - 09:35
Mozambique · Vodacom Mozambique

my Blackberry service has been off since about 9 September... I have phoned the vodacom help centre 84111 numerous tmes... I have no bbm, no whatsapp and no emails...

Doc Adam · 10 September 2013 - 07:44
United Kingdom · TalkTalk

not reciving emails internet wasssup 10.9.13... not the first time. i think bb is losing the game

Carrie Norris · 6 September 2013 - 08:28
Canada · Government Telecommunications and Informatics Serv

Can send texts, but can't receive texts. This has been on-going since at least Sept 4, 2013.

Allister Versfeld · 29 August 2013 - 07:39
United Kingdom · Orange Home UK

My BBM has been down over the network since Monday last week.Works fine over WiFi. BB Europe said there was no issues. EE uk say its had loads of customers and they have raised this with BB but no repsonse as yet re fix. VERY FRUSTRATING!

Kim Brown · 29 August 2013 - 05:41
United Kingdom · BT

I cannot get my emails so assume that it's the same problem as yesterday. My mobile just says not connect to Blackberry.

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