Bestbuy.com website not working? Is it down right now?

Bestbuy.com Server Status Check
bestbuy.com screenshot
Best BuyWebsite Name:
www.bestbuy.comURL Checked:
Response Time:
Last Down:
Checking Best Buy
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Best Buy Website Status History
Bestbuy.com server report and response time

The above graph displays service status activity for Bestbuy.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Apr.2014
20:013.93 ms. 
23.Apr.2014
23:053.92 ms.
24.Apr.2014
01:134.06 ms. 
24.Apr.2014
04:523.94 ms.
24.Apr.2014
07:373.95 ms. 
24.Apr.2014
11:053.89 ms.
24.Apr.2014
13:153.94 ms. 
24.Apr.2014
15:504.09 ms.
24.Apr.2014
18:483.88 ms. 
24.Apr.2014
21:013.89 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 22:54

We have tried pinging Best Buy website using our server and the website returned the above results. If bestbuy.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Best Buy - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Bestbuy.com?
▼ LAST 6 MONTHS ...
Keith Mattson · 21 March 2014 - 20:58

Can't sign in to my account with the same login I have been using for years. The information is stored in my Norton ID safe so I know it is being entered correctly. Since it rejected my log in I sent a password change request and got an email saying there is not account in their records with my email address.

James Brown · 9 March 2014 - 11:13

Issue with the checkout process

Ron Fugate Jr. · 2 February 2014 - 16:50

When I click on place order nothing loads and i can never complete my transaction

Raymond Rios · 10 January 2014 - 03:50

Trying to checkout but will not display the "Place Order" or "Review Order" page after clicking on it! All CC info has been entered correctly.

Susan Blanshan McCarthy · 8 January 2014 - 09:15

Your website keeps rerouting me and emptying my cart when I try to check out. Says I've timed out.

Shannon Cushman Quant · 9 December 2013 - 09:04

Can't place an order, final page never loads.

Ron Coyne · 3 December 2013 - 08:44

Been trying for day to get someone, who knows what the hell there talking about.

Britt Guerrero · 1 December 2013 - 12:34

When attempting to place online order, I get a message after clicking "checkout" that states my page has been reset due to 30 minutes of inactivity. I have only been on the website less than five minutes.

▼ MORE THAN 6 MONTHS AGO ...
Bruna Tasso · 5 September 2013 - 21:14

why I can't see the make a payment button? It is not letting me schedule a payment as well. is it down?

Juan Sanchez · 8 August 2013 - 15:28

Not working it's redirecting

Ricardo Sant'Anna Ramalho · 12 June 2013 - 07:11

off for maintenance, but only USA website. The canadian is online, but it dont access USA order details

Wayne Archer · 12 June 2013 - 07:09

I was thinking why they would be doing maintenance now, but they probably had something go wrong and they are trying to fix it. My educated guess anyways.

F Neil Simms · 12 June 2013 - 06:15

Who does maintenance in the middle of the morning EDT?

Dustin Mordica · 12 June 2013 - 05:40

maintenance

Craig Sherman · 10 February 2013 - 12:20

Site seems to be down. Tried both Chrome and Safari.

Bobby Kahn · 19 November 2012 - 09:46

On hold for the last 25 minutes.

Todd Green · 19 November 2012 - 09:28

I've been able to buy things that don't take delivery, but anything they say has to be delivered won't allow me to select a date. On chat they say to try again later.

Alexia Galloway · 19 November 2012 - 09:11

I'm just wondering if it's at all possible that they are doing this on purpose. The site goes "down" yet they have their pre made "We expected snow but we got a blizzard" sign ready? This kind of thing would ensure that everyone panics afraid that supposedly so many people are shopping and buying what we want so we all wait for the site to reload so that we all jump on and buy things instead of waiting to see if the prices drop any closer to the Holidays. Or maybe this is just the conspiracy theorist in me.

Phakdey Pen · 19 November 2012 - 09:10

I was only able to add the white galaxy tab 2 through the normal page if you search for it but couldn't figure out how to get the gift card. I'll argue that with BB later.

Bobby Kahn · 19 November 2012 - 09:06

Does anyone know why I can't add the samsung tablet. It does not give me the option to add to cart. any idea why???

Daniel Phillips · 19 November 2012 - 08:59

I was finally able to make all the orders I needed. Two of the orders said their tax system was down and that the total would be calculated later. But I got the prices they showed. Lets just hope they honor the orders. Good luck to everyone shopping. Just keep refreshing (F5).

Rachel Jue Rui · 19 November 2012 - 08:50

I ordered over phone and just as I was giving CCard security number, it got disconnected! What a shame! Now I have been waiting on the phone for 15 mins, no luck yet. The web site doesn't help either.

Tien Thuy Ta · 19 November 2012 - 08:48

able to get on, had to re-add everything to cart. still cant check out ..

Bobby Kahn · 19 November 2012 - 08:48

Its back online but cannot add Samsung Galaxy 7IN Tab

Josh Stevenson · 19 November 2012 - 08:45

same here, had stuff in cart, couldn't complete checkout. what a joke.

Bobby Kahn · 19 November 2012 - 08:44

This is crazy, being a Premier Silver member, now I have to stand in line on Thursday night.

Phakdey Pen · 19 November 2012 - 08:43

If anybody was looking for the Galaxy Tab 2 BJ's Wholesale has it online for $177.99.

Denise Medeiros · 19 November 2012 - 08:43

Still getting an error or the blizzard page for the last 43 minutes :(

Tien Thuy Ta · 19 November 2012 - 08:42

does anyone recall if they honored the cart items last year? i was in billing/shipping confirm when it crashed. ARGGH

Daniel Phillips · 19 November 2012 - 08:39

Well, lucky for me I was able to make a couple of purchases before the site went down. Still need to make a couple more purchases, though. So I hope this gets resolved soon.

Kristi Flynn-Styczynski · 19 November 2012 - 08:38

Only got to put one item in the cart and then it crashed... it's been down for 30 minutes now - kind of ridiculous!

Dave Hobbs · 19 November 2012 - 08:38

"We were expecting snow but we got a BLIZZARD." Gimme a break. This is why Best Buy is dying. If you can't take orders from your most valuable customers, you won't stay in business. So long...

Todd Green · 19 November 2012 - 08:35

Best Buy site is down. Can't get through on the phone either. I waited for 15 minutes on hold and then was disconnected. They better honor all the carts that we made. Their contact us page is down also.

Christie Munn · 19 November 2012 - 08:35

I got through on the website, but it kept freezing. Finally got through on the phone, but after the prompts I've been on hold now for 17 minutes and counting. I'm not hanging up just in case... This is really ridiculous- for this large company, they should have better servers and equipment to handle this kind of traffic.

Jerry Cornish · 19 November 2012 - 08:32

i could not check out either. hope they have it in stock wen system gets fixed.

Joe Gaines · 19 November 2012 - 08:27

they are going the way of Circuit City, their most loyal customers can't get in

Joe Joseph Josephson · 19 November 2012 - 08:26

This is retarded, I'm trying to buy stuff from a large corporation that should have a better infrastructure. Now I'm stuck hoping this item is still in stock. Screw these people. I haven't given business to Best Buy in 5 years, and now I remember why. This company sucks.

Joshua Spar · 19 November 2012 - 08:26

I was about to check out as well. You cant event call the premier silver phone number 1‑866‑797‑7367 to order. You just get a busy signal.

Katie Grady · 19 November 2012 - 08:25

Best Buy site is definitely down. Which stinks, since I was taking advantage of the premier silver pre-Black Friday sale. I already had my stuff in the cart, but can't pay for it if I can't access it!

Jerry Cornish · 19 November 2012 - 08:24

lame lame lame. down in phila, pa also

Joshua Spar · 19 November 2012 - 08:24

You would think they learned from last year!

Alex Monge · 19 November 2012 - 08:23

i was about to check out, really sucks!

JD Lombardo · 19 November 2012 - 08:21

very lame best buy, very lame

Isaac Broberg · 19 November 2012 - 08:18

Yes, there is a pre-Black Friday event for Silver Premier members. Same problem last year. Keep trying to refresh so you can sneak on and grab a deal!

Julie Faconi · 7 September 2012 - 14:35

no shopping pages are available

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Rate Best Buy

Bestbuy.com has been rated 2.4 out of 5 points. A total of 34 votes cast and 45 users reviewed the website.

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