website not working? Is it down right now? Server Status Check screenshot
Best BuyWebsite Name: Checked:
Response Time:
Last Down:
Checking Best Buy
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Best Buy Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:140 ms. 
05:110 ms.
11:370 ms. 
13:500 ms.
15:520 ms. 
18:080 ms.
20:140 ms. 
22:300 ms.
01:370 ms. 
07:230 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:30

We have tried pinging Best Buy website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Best Buy - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Dana Beaulieu · 28 July 2016 - 19:18
· · Chrome 49.0 on Windows

Best Buy Credit Card site is currently down

Louis Bartholomay · 23 July 2016 - 19:19
· · Chrome 49.0 on Windows

Been trying for 4 days to access "Payment Option" Called the "1301" number; get runaround. System being updated etc. etc. Going to local store,pay off small bill and end relationship with Best Buy.

Christian Girard · 11 June 2016 - 17:52
· · Safari 8.0 on iPad

On my iPad air, the best buy website keeps on refreshing every 3 seconds. I have no idea why.

Mike Hladik · 3 June 2016 - 16:43
· · Chrome 46.0 on Windows

Got a late payment fee because I have been unable to get in to BB credit card website without it crashing!!!!!!! FIX YOUR SHIT!!!!

Marilyn Sweet · 19 May 2016 - 01:15
· · Chrome 50.0 on Mac

Continue to get the sorry this page is down when I try to go to

Cathy Hayden · 4 April 2016 - 19:50
· · Chrome 49.0 on Windows

Is the website down? I have been trying to place an order for two days.

Mindo Closa · 2 April 2016 - 05:11
· · Chrome 49.0 on Windows

why in the world all of a sudden your website is not open to my laptop . what happen?

Steve Cappa · 25 December 2015 - 07:13
· · Chrome 47.0 on Windows

The Best Buy credit card site just keeps showing the cursor icon spinning and spinning and spinning..........

Konstantin Christian · 25 December 2015 - 01:00
· · on

down on Christmas Eve? HACK! hope you didnt do any online shopping recently!

Dan Rheault · 25 December 2015 - 00:17
· · Firefox 43.0 on Windows

Site down once again.

Den Miller · 25 December 2015 - 00:14
· · Firefox 43.0 on Windows

Was able to get to ckout but $250 delivery charge. I don't think so for a TV,
Still in my cart but siote not working.

Jerry Clauson · 19 December 2015 - 03:36
· · Safari 9.0.2 on Mac

unable to complete online purchase

Chanta Ly · 28 November 2015 - 02:40
· · Chrome 42.0 on Windows

same! I googled my item (Samsung Printer - $100 off) and found it at Staples for 3 pennies less!

Vivian Blazan · 27 November 2015 - 09:23
· · Firefox 42.0 on Windows

Ya...after 3 hours of trying I gave up. Look around for what you want guys! I ended up getting what I wanted from the States for CHEAPER (including shipping etc.)!

Jheymz Laqui · 27 November 2015 - 06:46
· · Chrome 46.0 on Windows

Service Unavailable

Cg Yardley · 27 November 2015 - 05:55
· · Chrome 46.0 on Windows

It has been almost an hour now that I have been online and still can't complete any transactions. Finally got something to register in my cart, but can't access it to pay for it. Very frustrating.

Efrem Gomes · 27 November 2015 - 05:42
· · Firefox 42.0 on Windows

Technical issues, sometimes when adding an item, just keeps spinning and spinning. Sometimes, mentions the service is unavailable

Chanta Ly · 27 November 2015 - 05:32
· · Chrome 42.0 on Windows

Tried adding an item to cart (at least it's not greyed out anymore) but I got the official note:


We apologize for any inconvenience this may cause you. We should have things up and running again shortly, so please check back soon.

Chanta Ly · 27 November 2015 - 05:30
· · Chrome 42.0 on Windows

Same here. Refresh purgatory.

Tabitha Valdez · 27 November 2015 - 05:28
· · Safari 9.0 on iPhone

Won't even let me add an item to my cart... Just keeps that refreshing sign going

Chanta Ly · 27 November 2015 - 05:15
· · Chrome 42.0 on Windows

I can navigate the site well, however, nothing can be added to cart (option to add is greyed out) and postal code check does not recognize ANY postal codes (I tried Ontario codes and BC codes).

Michael Plenits · 27 November 2015 - 04:26
· · Chrome 46.0 on Windows

Not resonsive says server is too busy

Scott Place · 11 November 2015 - 18:21
· · Internet Explorer 11.0 on Windows

Stuck loading on several pages, server timeout

Mahmoud Amer · 26 October 2015 - 08:28
· · Firefox 41.0 on Windows

can't open the bestbuy website

Molly Thomas · 30 August 2015 - 22:23
· · Safari 7.1.8 on Mac

Don't buy any thing from Greensboro NC bestbuy .It is the worst place to shop.I went there to buy a remote control for the TV some one gave me as a gift.The salesman said they don't carry that Brand Remote even though they carry that Brand TV.Instead he sold me another brand and told me that it will work.Came home and tried,it did not work.So I took it back.I bought it with my social security debit card, they will not give me my cash back and said it will be credited to my account.It was only for $16.00.I told them it is my social security debt card and I don't have
any bank account and I rather have my money back.The manager came and said he will not let me have my money.Instead he will only give me store credit.I am a senior citizen on social security & forcing me to buy any thing to use my store credit is a very inconsiderate.I want every one especially all senior citizens to be aware this treatment to senior citizens by best buy.Do the consumer have the option to get the cash when he pay with a debit card: especially the amount is less than $50.00 ?Right now I am stuck with a store credit
I have no use for.

Chance Diego · 27 November 2014 - 02:00
· · Firefox 33.0 on Windows

Best buy is down 11.28.2014

Brandi Arnold Brock · 22 July 2014 - 13:18
United States · AT&T U-verse · Firefox 30.0 on Windows

Won't let me place and order, won't let me clear cart, called 1-800 number and even they can't do anything

Наджиб Хусэйна · 18 July 2014 - 16:15
Ghana · Ghana Telecom · Chrome 36.0 on Windows

site is down!!! what's wrong! Thought my computer got blacklisted :(

Patti Grimmett Dorko · 8 June 2014 - 05:15
United States · Frontier Communications · Internet Explorer 11.0 on Windows

Cannot check out, asking for phone number, repeatedly put in number but still asking. Called Customer service, no service! Won't accept online coupon I just received via email, says not valid UNTIL 6/28. This is the 3rd time this has happened in 3 months. Losing my business because of the aggravation.

Marisa Gunzenhauser Featuring T-Pain · 24 May 2014 - 16:50
United States · AT&T U-verse · Firefox 29.0 on Mac

You cannot check out online! You cannot make purchases and there are no customer service agents to help!

Richard Wise · 24 May 2014 - 13:59
United States · Comcast Cable · Chrome 35.0 on Windows

Best down site is down as far as adding to cart or checking item availability.

Keith Mattson · 21 March 2014 - 20:58
United States · Comcast Cable

Can't sign in to my account with the same login I have been using for years. The information is stored in my Norton ID safe so I know it is being entered correctly. Since it rejected my log in I sent a password change request and got an email saying there is not account in their records with my email address.

Ron Fugate Jr. · 2 February 2014 - 16:50
United States · AT&T U-verse

When I click on place order nothing loads and i can never complete my transaction

Raymond Rios · 10 January 2014 - 03:50
United States · Comcast Cable

Trying to checkout but will not display the "Place Order" or "Review Order" page after clicking on it! All CC info has been entered correctly.

Susan Blanshan McCarthy · 8 January 2014 - 09:15
United States · Comcast Cable

Your website keeps rerouting me and emptying my cart when I try to check out. Says I've timed out.

Ron Coyne · 3 December 2013 - 08:44
United States · Comcast Business Communications

Been trying for day to get someone, who knows what the hell there talking about.

Britt Guerrero · 1 December 2013 - 12:34
United States · Charter Communications

When attempting to place online order, I get a message after clicking "checkout" that states my page has been reset due to 30 minutes of inactivity. I have only been on the website less than five minutes.

Bruna Tasso · 5 September 2013 - 21:14
United States · Time Warner Cable

why I can't see the make a payment button? It is not letting me schedule a payment as well. is it down?

Ricardo Sant'Anna Ramalho · 12 June 2013 - 07:11
Brazil · Associação Rede Nacional de Ensino e Pesquisa

off for maintenance, but only USA website. The canadian is online, but it dont access USA order details

Wayne Archer · 12 June 2013 - 07:09
United States · tw telecom holdings

I was thinking why they would be doing maintenance now, but they probably had something go wrong and they are trying to fix it. My educated guess anyways.

Todd Green · 19 November 2012 - 09:28
United States · Cox Communications

I've been able to buy things that don't take delivery, but anything they say has to be delivered won't allow me to select a date. On chat they say to try again later.

Alexia Galloway · 19 November 2012 - 09:11
United States · AT&T U-verse

I'm just wondering if it's at all possible that they are doing this on purpose. The site goes "down" yet they have their pre made "We expected snow but we got a blizzard" sign ready? This kind of thing would ensure that everyone panics afraid that supposedly so many people are shopping and buying what we want so we all wait for the site to reload so that we all jump on and buy things instead of waiting to see if the prices drop any closer to the Holidays. Or maybe this is just the conspiracy theorist in me.

Phakdey Pen · 19 November 2012 - 09:10
United States · Cogent Communications

I was only able to add the white galaxy tab 2 through the normal page if you search for it but couldn't figure out how to get the gift card. I'll argue that with BB later.

Bobby Kahn · 19 November 2012 - 09:06
United States · Time Warner Cable

Does anyone know why I can't add the samsung tablet. It does not give me the option to add to cart. any idea why???

Daniel Phillips · 19 November 2012 - 08:59
United States · AT&T U-verse

I was finally able to make all the orders I needed. Two of the orders said their tax system was down and that the total would be calculated later. But I got the prices they showed. Lets just hope they honor the orders. Good luck to everyone shopping. Just keep refreshing (F5).

Rachel Jue Rui · 19 November 2012 - 08:50
United States · Comcast Cable

I ordered over phone and just as I was giving CCard security number, it got disconnected! What a shame! Now I have been waiting on the phone for 15 mins, no luck yet. The web site doesn't help either.

Tien Thuy Ta · 19 November 2012 - 08:48
United States · Comcast Cable

able to get on, had to re-add everything to cart. still cant check out ..

Josh Stevenson · 19 November 2012 - 08:45
United States · Cbeyond Communications

same here, had stuff in cart, couldn't complete checkout. what a joke.

Bobby Kahn · 19 November 2012 - 08:44
United States · Time Warner Cable

This is crazy, being a Premier Silver member, now I have to stand in line on Thursday night.

Phakdey Pen · 19 November 2012 - 08:43
United States · Cogent Communications

If anybody was looking for the Galaxy Tab 2 BJ's Wholesale has it online for $177.99.

Denise Medeiros · 19 November 2012 - 08:43
United States · Time Warner Cable

Still getting an error or the blizzard page for the last 43 minutes :(

Tien Thuy Ta · 19 November 2012 - 08:42
United States · Comcast Cable

does anyone recall if they honored the cart items last year? i was in billing/shipping confirm when it crashed. ARGGH

Daniel Phillips · 19 November 2012 - 08:39
United States · AT&T U-verse

Well, lucky for me I was able to make a couple of purchases before the site went down. Still need to make a couple more purchases, though. So I hope this gets resolved soon.

Kristi Flynn-Styczynski · 19 November 2012 - 08:38
United States · WideOpenWest

Only got to put one item in the cart and then it crashed... it's been down for 30 minutes now - kind of ridiculous!

Dave Hobbs · 19 November 2012 - 08:38
United States · AT&T U-verse

"We were expecting snow but we got a BLIZZARD." Gimme a break. This is why Best Buy is dying. If you can't take orders from your most valuable customers, you won't stay in business. So long...

Todd Green · 19 November 2012 - 08:35
United States · Cox Communications

Best Buy site is down. Can't get through on the phone either. I waited for 15 minutes on hold and then was disconnected. They better honor all the carts that we made. Their contact us page is down also.

Christie Munn · 19 November 2012 - 08:35
United States · AT&T U-verse

I got through on the website, but it kept freezing. Finally got through on the phone, but after the prompts I've been on hold now for 17 minutes and counting. I'm not hanging up just in case... This is really ridiculous- for this large company, they should have better servers and equipment to handle this kind of traffic.

Jerry Cornish · 19 November 2012 - 08:32
United States · Verizon FiOS

i could not check out either. hope they have it in stock wen system gets fixed.

Joe Gaines · 19 November 2012 - 08:27
United States · AT&T U-verse

they are going the way of Circuit City, their most loyal customers can't get in

Joe Joseph Josephson · 19 November 2012 - 08:26
United States · Verizon Business

This is retarded, I'm trying to buy stuff from a large corporation that should have a better infrastructure. Now I'm stuck hoping this item is still in stock. Screw these people. I haven't given business to Best Buy in 5 years, and now I remember why. This company sucks.

Joshua Spar · 19 November 2012 - 08:26
United States · Comcast Cable

I was about to check out as well. You cant event call the premier silver phone number 1‑866‑797‑7367 to order. You just get a busy signal.

Katie Grady · 19 November 2012 - 08:25
United States · Caterpillar

Best Buy site is definitely down. Which stinks, since I was taking advantage of the premier silver pre-Black Friday sale. I already had my stuff in the cart, but can't pay for it if I can't access it!

Isaac Broberg · 19 November 2012 - 08:18
United States · Best Buy Co.

Yes, there is a pre-Black Friday event for Silver Premier members. Same problem last year. Keep trying to refresh so you can sneak on and grab a deal!

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