website not working? Is it down right now? Server Status Check screenshot
BB&T BankWebsite Name: Checked:
Response Time:
Last Down:
Checking BB&T Bank
Please wait while we check the server...
BB&T Bank Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:334.04 ms. 
18:424.07 ms.
21:144.29 ms. 
23:244.31 ms.
01:444.01 ms. 
04:0314.2 ms.
06:134.38 ms. 
08:234.32 ms.
10:434.05 ms. 
12:544.35 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 14:53

We have tried pinging BB&T Bank website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access BB&T Bank - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Steve Selph · 3 October 2013 - 13:10
United States · Comcast Business Communications

Ok, so I'm getting a white screen and can't do anything.. But this says the site is up? Am I the only one?

Tina Phillips-Allen · 3 October 2013 - 12:22
United States · Verizon Data Services

this is nonsense. definately time to make a move to a different bank. not just this but a myriad of other issues ugh!

Steve Keener · 1 September 2013 - 13:39
United States · Verizon FiOS

The site is experiencing problems. Again. They are obviously incompetent as this seems to be occurring regularly. I'm thinking it's time to switch banks.

Larry Thomas · 21 August 2013 - 10:53
United States · Florida Atlantic University

I know how you feel Annie. This happens all the time and they have no control over Targeted Attacks like this.

Larry Thomas · 21 August 2013 - 10:52
United States · Florida Atlantic University

Must be another Targeted DDOS attack against the account login link.

Steve Denhup · 25 July 2013 - 14:33
United States · Suddenlink Communications

Have not been able to access the BBT Gift Card balance link for 5 days. BBT giftcard customer service says it works for them. Great, I tried 3 different internet service providers and the url can not be found!!! Help. url is https//

Gretchen Goldman-Owens · 13 May 2013 - 21:32
United States · Wildblue Communications

What gives - unable to sign on to BB& This has been going on for weeks. Is there a solution to this problem?

Randy Thompson · 27 April 2013 - 17:17
United States · AT&T U-verse

For about 3 days now when I try to reach I get a web page that indicates they are having intermittent outages. If I click the BBT login link I'm allowed to login and do what I need to.

Connie Gray Carlton · 26 April 2013 - 04:40
United States · Viasat Communications

I have been unable to reach BB&T online banking services since last night. I need to access my accounts to transfer funds!!

Masoud Hashemi · 25 April 2013 - 13:23
United States · Verizon FiOS

I can't get in to my accounts. I don't know that if it is just about me or bbt site is down!

Jennifer Morton Stewart · 24 April 2013 - 15:25
United States · Easton Utilities Commission

When I tried to log on to from Safari, I got a totally different webpage saying, "VMware vFabric Web Server - Congratulations! You have successfully setup and started vFabric Web Server. You are ready to go!" When I logged on to from Firefox, I got the BB&T site. ???

Karen Olsen · 22 April 2013 - 19:12
United States · Internap Network Services Corporation

Can't get on the BB&T site and have no trouble with my other bank website or any other URL. Definitely considering moving my money to another bank

Jenn Lesin · 17 April 2013 - 14:25
United States · AT&T Wireless

Put your money in a credit union. Banks are for shareholders. Credit unions are for members.

Pam Langley · 14 April 2013 - 22:36
South Korea · Korea Telecom

Now down day 19 in S. Korea. Multiple computers have been used so it is not a pc issue.

James B. Jordan · 12 April 2013 - 03:13
United States ·

Can log is sometimes, sometimes cannot. If logged it, the network freezes randomly and will not respond. Been doing this for the last 8 hours.

Susan McClelland · 5 April 2013 - 14:16
United States · Comcast Cable

I have been trying to connect for over an hour... It opens, then goes down...

Stephen Kurtz · 4 April 2013 - 06:38
United States · PAETEC Communications

go to

if you access this page. you can make it to the login page to access your account. DON'T go to

Tina Walterhoefer Ashton · 3 April 2013 - 20:18
United States · AT&T U-verse

Cannot log into BBT since yesterday. HELP, it's tax time and I need to move some funds around.

Sanford Dickert · 3 April 2013 - 08:15
United Kingdom · Global Crossing

BB&T is down and has been for at least six hours. Not sure when it will return.

Tony L Snider · 3 April 2013 - 07:26
United States ·

This is an DDoS cyber attack. It's a reoccurring virus that has been going on since 2012. And it hits multiple U.S. banks, not just BB&T. Most sources say it's Iran's doing, because of that anti muslim video that was on you tube that sparked all those riots. DDoS, simply put, is like a loop of continuous log on requests, times a billion. A site can handle only so many log on attempts at a time. It keeps the site's log on server ridiculously busy. So it's very hard to get in. Google "DDoS cyber attacks on banks". It will tell you the entire situation.

Nancy Mayhew · 3 April 2013 - 05:19
United States · Wildblue Communications

I was told by both local personnel as well as the 1-800 person, this jamming IS the result of a cyber attack. They aren't able (supposedly) able to go into the financial part, but are causing jams to prevent people from getting into their accounts. Person I spoke with last night couldn't guarantee when things would be cleared again. Two days since I've been able to access mine.

PC Hawki · 3 April 2013 - 04:42
United States · CenturyLink

Going to the local bank this week and opening an account. I no longer trust big banks.

Mary Guilfoyle · 2 April 2013 - 21:03
United States · Verizon Internet Services

have not been able to access my account all day. customer services has no idea what is wrong! this is a frequent problem! 4/2 13.

Tim Solomon · 2 April 2013 - 12:16
United States · Time Warner Cable

All banks are doing this, My roommates bank with different banks, Even a bank in NJ showing a 0 balance. they also can not access they're accounts .. I honestly think what is going on in Cyprus is being tested here in the US. They already announced today that they are now taking 60% in Cyprus. And looks like it will begin in Italy, Most of Europe really... The smart thing to do is if you have a lot of money in any account, remove it.

Tony L Snider · 2 April 2013 - 11:29
United States ·

Why am I still using this bank? It's online availability is horrendous. They desperately need to upgrade their equipment.

Deidra Cade · 2 April 2013 - 11:27
United States · Clemson University

Have been trying for the last hour or so. The first page loads fine as well as the second. However, after you put in you password it would not advance for a long time. Now it advances for the account overview but the page will not load. #Irritated

Brian Smith · 2 April 2013 - 09:30
United States · Time Warner Cable

OK... I get that from time to time they do maintenance, or upgrades.. but WHY is the online BBT so much of a PAIN... Overall the bank is OK, but the website needs fixing.. It is 12:30 on a Tuesday, and the page is down AGAIN... It might be time to find a credit union..

Virgie Robertson · 2 April 2013 - 06:36
United States · Verizon FiOS

When I go to my BB&T it says there is a proxy error with my remote server.

Christian Rieger · 29 March 2013 - 05:41
· AnchorFree

The thing with cyber attacks is this: It takes hundreds of people thousands of hours to design a banking program and the firewalls to protect them. But as with the Death Star in Star Wars, it only takes one guy to knock it out.

Why would anyone want to knock out poor ole BB&T? Let us say when they took over BankAtlantic the fees flew up and some BankAtlantic guys got upset.

If someone is on Social Security, the international transaction fee jumped from 1% to 3%. And the flat rate doubled. Many seniors have to live in foreign countries because they cannot afford to live in the U.S. on SS. So they now get penalized for not being able to live in their own country. Nice and greedy of BB&T. Right now I am waiting for a cash card from a bank that only charges a 1% international fee.

Frankly, it is the greed of banks that will be their downfall.

Mark Rosen · 28 March 2013 - 18:02
United States · AT&T U-verse

This is getting ridicuous!!! Maybe its time for a new bank? Down for 2 days already!!!

Chris DesBarres · 28 March 2013 - 06:38
United States · Time Warner Cable

OK, this is getting ridiculous. It's down AGAIN. What is that, twice in two weeks? And the last time it lasted for days.

Sue Farlow · 28 March 2013 - 06:36
United States · AT&T U-verse

unable to log on to online banking. Have had this happen twice this week. very frustrating!

Mary Rivers · 28 March 2013 - 05:51
United States · AT&T U-verse

I've tried to sign on and access my BB&T account for the last two days. I tried two computers without any success.

Brenda Blake · 22 March 2013 - 05:00
Bahamas · Cable Bahamas

Have been trying to get on for 3 days and no luck. Ping the server shows it up and running.

Barbara Kaufman Treusch · 21 March 2013 - 19:26
Spain · Telefonica de Espana

I am in Spain and the site has been down abpout 36 hours. This is a regular thing with this site, whatup with them???

Karen Templeton Keith · 21 March 2013 - 07:43
United States · Charter Communications

I am trying to log on and the website will not come up. I need to do some entering on my page and can't get the site to work.

Christopher Schoff · 21 March 2013 - 07:41
Guatemala · Telgua

Keep trying - I just got on after trying all afternoon/evening yesterday. In Guatemala.

Donna Newton · 21 March 2013 - 07:35
United States · AT&T U-verse

I have cleared my cache and cookies and still can not get into BBT on-line banking. I have been trying for two days and I've tried on 3 different computers. It will not connect. I also see on internet chat that lots of other people are having this problem.

Valerie Foxwell · 21 March 2013 - 01:59
United States · Frontier Communications

When I called BBT at 10:16 PM they said there were no issues until I mentioned the cyber attack I had read about in the newspaper yesterday. Then they said some banks had been targeted. Now I see on this site they are one of them because of the size of their assets.

Rachel Kay Scroggins · 20 March 2013 - 12:26
United States · NuVox Communications

they are. I called 1-800-bank-bbt and the guy told me that some people in other countries have done a DOS, and created bogus requests to access the server that bogged it down to the point where it crashes. he said there was no estimated timeline for when it would return (but it's back now)

Alfred Smith · 20 March 2013 - 12:24
United States · Verizon Internet Services

Wish BB&T would be honest about what is happening with their on-line services. Don't know if they were hacked???

Rachel Kay Scroggins · 20 March 2013 - 07:00
United States · NuVox Communications

BB&T has been experiencing intermittent cyber attacks. before you think about switching banks because you can't access BB&T Online, google cyper attack on BBT. You will find the information that explains all of the outages recently (and I don't just mean this week). I too am frustrated by the outage, but it's not by fault of BB&T.

Carolyn Porter · 20 March 2013 - 05:41
United States · Time Warner Cable

BB&T at least post on your website an estimated time as to when you will be online again as a courtesy to your customers please!!!

Jennifer Awbrey · 20 March 2013 - 05:40
United States · Comporium Communications

I have contact BB&T support. The issue they are reporting is DDOS. This is a Distributed- Denial-of-Service attack. Essentially BB&T is not responsible for your lack of service for the most part. BB&T is limiting some service in order to protect your information. That being said you should be glad they are trying to protect your money even if it is not convenient.

Sara Jean Hicks · 20 March 2013 - 04:54
United States · Time Warner Cable

This is getting scary. I cannot even check my account by my computer. But, can some hacker???

Janet Thomas · 19 March 2013 - 21:33
United States · Verizon FiOS

I have been trying to get on all day. It is still down. BB&T needs to get on this immediately. You cannot mess with people's money like this. This is irresponsible.

Julia Jakubowski Howerin · 19 March 2013 - 18:33
United States · Verizon FiOS

They are down again? Its funny their website is working as far as changing screens for advertisements every 2 seconds but you can't login--

Leslie Putnam · 19 March 2013 - 16:26
United States · Comcast Cable

At this time, we are experiencing intermittent outages on This may prevent access to the site or use of our online products and services.

As we work to restore our services, we offer you a variety of methods to access your accounts including:

Approximately 1, 800 financial centers in 12 states and Washington, D.C.

More than 2, 400 ATM locations

Patricia Brown · 19 March 2013 - 16:23
United States · Verizon Wireless

Trying off and on late afternoon until now. Got on once and still can access via smart phone, but not with either of our computers..

Linda Gsellmann · 19 March 2013 - 16:06
United States · Verizon Wireless

It's odd. I can get to BBT on my smart phone but not from my computer. Or I was able to earlier. I need to check again.

Sandy Robinson · 19 March 2013 - 10:04
United States · EarthLink

BB&T says on its website that online banking has been going down. It has been saying that for 3 days, which makes me wonder how this site says bb&t hasn't been down in four days. I haven't been able to get on today.

Ferris Thompson · 19 March 2013 - 08:16
United States · Atlantic Broadband

With over 100 accounts in my password saver, BB&T is the onliest one to give me trouble at least weekly.

Linda Sackett · 15 March 2013 - 16:17
United States · Time Warner Cable

Hey BB&T... maybe you should use some of those profits to fix the accessibility of my money... I need to pay some bills... and you won't let me use my money... what's up?

Luigi Long · 14 March 2013 - 17:23
United States · Comcast Cable

Most of the time this website is up and works well - this evening it was not reachable with any of the major browsers for over an hour; happy to advise that the site has returned to 100pc.

Dieter Homburg · 14 March 2013 - 10:20
Ecuador · Satnet

this realy suck it is the second time that i am out of the country and nothing is working it is time to close this account

Margaret Iler · 13 March 2013 - 17:43
United States · WideOpenWest

have not been able to access and check my accounts for 3 days. What is going on... no one answers the phone when I call the 1-800-bankbbt

Choice Checks · 12 March 2013 - 16:35
United States · Cox Communications

The al-Qassam Cyber Fighters posted to a popular forum that it will target nine bank sites in this new string of attacks. Among the targets are America’s three biggest banks by assets: J.P. Morgan Chase (JPM), Bank of America (BAC) and Citigroup (C). Also on the list are PNC Financial (PNC), U.S. Bancorp (USB), BB&T (BBT), Capital One (COF), Fifth Third Bancorp (FITB) and Union Bank.

Read more:

Neal Nixon · 12 March 2013 - 14:28
United States · Time Warner Cable

BBT is down again. Talk to support and they claim lots of bank systems are down. BBT seems to be particularly problematic. Doesn't give one confidence.

Tara Cook · 8 March 2013 - 23:07
United States · Verizon Internet Services

Some of my transactions both deposit and withdrawals are disappearing

Annie Gainous Thompson · 7 March 2013 - 15:35
United States · CenturyLink

This is ridiculous and they give you a lame excuse and say it's IE and install Firefox. Guess what? I always use Firefox and I can't get on with it either. I can't even get my own money out of the freaking bank.

Marc Ducote · 7 March 2013 - 15:10
United States · Comcast Cable

So sick of having connection problems with BB&T. Never had problems with Bankatlantic. I think it time to select another bank.

Choice Checks · 7 March 2013 - 14:55
United States · Cox Communications

Getting the same thing. Good thing I have a backup for my business accounts. This past Saturday, it was their Mainframe went down. Not sure whats causing this outage.

Choice Checks · 4 March 2013 - 13:49
United States · Cox Communications

Per customer service... they say that they had a Mainframe failure resulting in bbt crashing this past Saturday.

Wanda Turner Nance · 2 March 2013 - 18:41
United States ·

Was just decline not one but both accounts at the store. 800# can't get through. The ATM also decline me. Glad I really don't need anything that bad now. Tomorrow is a diffrent story. Its scary at how much we rely on the system, I think Im going to start keeping some cash at all times for emergency.

Kristen Parker · 2 March 2013 - 17:55
United States · AT&T U-verse

im tired of trying to spend my money, just to be told my card says declined!! and i have money in my account!! i went to the atm and it tells me no such account is found!!!! maybe we need to find a bank that wants our bussiness!! im so sick of this!!! Does BB&T have the money to cover all the tax money we all are receiving lately?

Gail A Duffy · 2 March 2013 - 17:53
United States · Verizon Internet Services

Just had my card declined at a restaurant. Account showing zero balance. Can't get thru to BBT via phone. Says their phone provider is down.

Kelly Smiley Hayes · 2 March 2013 - 17:41
United States · Time Warner Cable

Whats up with BB&T? Cant make purchases, check ATM, Call 1-800, report fraud. Logged onto mobile site and complete transaction history is gone and showing a balance of 0.00 which is definitely not even possible!!

Lee Anderson · 2 March 2013 - 17:33
United States · Comcast Cable

its down again this don't make no since for a bank this size cant get money out the atms and cant reach NO ONE BY PHONE. time to switch banks.

Frances Woodyard · 28 February 2013 - 00:37
United States · America Online

I thought it was my computer until I read all of the comments. I've wasted precious time trying to access BB&T

Michael Davis · 23 January 2013 - 13:46
United States · Comcast Cable

Just spoke with IT support at BBT... they confirmed that "it appears to be a problem with Internet Explorer". She told me that the workaround is to install Firefox and use that.

Michael Davis · 23 January 2013 - 13:42
United States · Comcast Cable

...going on 12 minutes hold... just tried pinging ( all packets timed out and were lost... yet Firefox hits the site...

Michael Davis · 23 January 2013 - 13:38
United States · Comcast Cable

Have not been able to process any transactions since Friday (1/18) using IE 9. When I was finally able to get through today, the system timed me out when I tried to use the bill payment function. I called the branch and they assured me there were no known issues... When I called the online banking tech support, their prerecorded message warns that they are aware of outages and are experiencing long delays in answering calls. I'm now holding, waiting for tech support from the online banking number... going on 10 minutes hold time. Seems like the right hand doesn't know what the left hand is doing in this outfit.

While I was waiting, I downloaded Firefox and used that to access the site... everything looked fine and I was able to make my needed transactions... curiouser and curiouser.

Roy Tuthill · 23 January 2013 - 07:29
United States · Verizon FiOS

Info. for ALL. It is not just BBT these last couple of weeks. BBT site is better this morning, but still glitches. To see the other big banks too, look at I spoke with a BBT rep. and they said it was on the news a couple of weeks ago that some BUG hit them. I am trying to find this news on the web with no luck.

Tina Walterhoefer Ashton · 22 January 2013 - 10:27
United States · Time Warner Cable

Just tried to sign into BB&T site to pay my mortgage. Long wait time and then strange screen and then error. Flushed DNS and still no go. Please get this fixed!

Jerry Swinson · 21 January 2013 - 09:08
United States · Time Warner Cable

What is going on with BB&T online? I have not been able to access my accounts since friday. Can't you at least tell what is wrong?

Rita Scharmann · 21 January 2013 - 07:04
United States · Verizon FiOS

I have had trouble accessing the On-line services since late December 2012. I have called Banking On-line several times and no one seems to know what the problem is or when it will get fixed. This is getting very frustrating! BBT are you out there anywhere and would you please let your customers know what is going on!

Alex Solis · 20 January 2013 - 12:33
United States · AT&T Internet Services

Had problems accessing. Tried using Internet Explorer, Safari, Google Chrome. I was able to access and then received a strange screen, and then it timed out. Took about 1 hr to actually access site. Something is going on with their computers.

Tina Walterhoefer Ashton · 19 January 2013 - 10:09
United States · Time Warner Cable

I can access the site but it is very slow and the screen comes up in a large font and doesn't look like it normally does. I've been having this issue for several days. Something is not working correctly.

Debra Baker Moore · 18 January 2013 - 11:02
United States · Verizon Internet Services

Can't log on here, either. I get the main page, and I can enter my user ID, but it hangs and crashes before the password request comes. Once, I did get logged on, but it crashed as soon as I tried to access the checkingaccount.

Brian Pate · 18 January 2013 - 07:44
United States · Verizon FiOS

QuickBooks Online cannot update accounts from BB&T server. Condition has persisted for over 2 days.

Barbara Wasserman · 16 January 2013 - 13:30
United States · Time Warner Cable

Was on ignore with online banking for over 30 minutes. seems like you don't want my business!

Barbara Wasserman · 16 January 2013 - 13:27
United States · Time Warner Cable

BBT is still down, and nobody seems to know why. I have checks to write!!!

Rafael Cespedes · 7 January 2013 - 17:35
Colombia · EPM Telecomunicaciones E.S.P.

yes, thats the problem with free ones. I use its secure cost about $5 US dollars a month, you can pay it with paypal.

Roxana Garcia · 7 January 2013 - 16:59
Colombia · EPM Telecomunicaciones E.S.P.

Thanks Rafael, actually i kind of used one, but the connection was not secure, how can i pay for one and how much are they?

Rafael Cespedes · 7 January 2013 - 15:21
Colombia · EPM Telecomunicaciones E.S.P.

Roxana, you need to use a proxy server to change your ip address to a USA ip address. I am in colombia also. I have a paid proxy I will try to find a free one and post it here.

Frank Modica · 5 January 2013 - 08:06
United States · North State Communications

I can get into the BB&T website but when I go to online bill pay I just get a blank screen. Is anyone else having this problem?

Rafael Cespedes · 4 January 2013 - 12:09
Colombia · EPM Telecomunicaciones E.S.P.

not able to access site with my ip address from south america, but was able to access with a proxi using USA IP adress... Just in case someone else is out of the country.

Jodi Lyn Barger Chadwell · 3 January 2013 - 14:33
United States · ViaWest Internet Services

I've been trying and I put in my user name and nothing happens! This is the second time in the last few days I've had this issue!

Blake Herrington Thomas · 2 January 2013 - 12:06
United States · PacketExchange

First time I have not been able to get on. Has anyone notified BB&T?

Bill Purvis · 2 January 2013 - 11:56
United States · Time Warner Cable

This is the first time I have not been able to access my account on this website

Victoria Christian Garland · 28 December 2012 - 11:34
United States · PAETEC Communications

Not able to log on to on line banking. have been trying for 2 days now.

John Grover · 11 December 2012 - 09:28
United States · Comcast Cable

Just found out you have to add the www when trying to reach else you cannot reach the website. Hope this helps others.

John Grover · 11 December 2012 - 09:25
United States · Comcast Cable BB&T website is down again. Seems like this is a very frequent occurance.

James Hartman · 2 December 2012 - 05:32
United States · Time Warner Cable

This is ridiculous... why do we have this account if we cannot access it?

Jamie DeLozier · 13 November 2012 - 05:05
United States · Comcast Cable has been down quite a bit lately- I could not get in at all yesterday and still not this morning.

Lilia Vanini · 19 October 2012 - 08:07
Peru · Telefonica del Peru

since two days I can not see the website, what is happening? I just call Aventura office but they told me the site is working ok, but after I see your comments I think is not true, the website is not working, Please help

Eric Michael Dye · 19 October 2012 - 05:17
Brazil · Global Village Telecom

Been 2 days since I have been able to access the site... now that is a serious situation. I can understand 2 hours but more than 48 - come on!

Mari Lindgren Knutt · 18 October 2012 - 15:58
United States · AT&T U-verse

I haven't been able to access them since last night. I don't recall a warning about maintenance on the site. Not sure what's going on.

Dee Dee Goodwin · 18 October 2012 - 09:35
United States · Pembroke Telephone Company

Need to access my account but BB&T website has been down since early this a.m. and it is now after noon.

Choice Checks · 17 October 2012 - 15:13
United States · Cox Communications

Just found out BBT is under DDOS attack. Here is the link

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