Bankofamerica.com website not working? Is it down right now?

Bankofamerica.com Server Status Check
bankofamerica.com screenshot
Bank Of AmericaWebsite Name:
secure.bankofamerica.com/log…URL Checked:
Response Time:
Last Down:
Checking Bank Of America
Please wait while we check the server...
Bank Of America Website Status History
Bankofamerica.com server report and response time

The above graph displays service status activity for Bankofamerica.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17.Dec.2014
17:49464.5 ms. 
17.Dec.2014
20:14574.18 ms.
17.Dec.2014
23:02371.06 ms. 
18.Dec.2014
01:33575.02 ms.
18.Dec.2014
03:47377.73 ms. 
18.Dec.2014
06:02372.23 ms.
18.Dec.2014
08:09282.45 ms. 
18.Dec.2014
10:10414.36 ms.
18.Dec.2014
12:30593.48 ms. 
18.Dec.2014
14:52443.26 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 16:29

We have tried pinging Bank Of America website using our server and the website returned the above results. If bankofamerica.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Bank Of America - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Bankofamerica.com?
▼ MORE THAN 6 MONTHS AGO ...
Art Conklin · 17 June 2014 - 06:01
United States · Verizon FiOS · Chrome 35.0 on Windows

BofA 20140617 09:01 ET - secure login site is accessible but loops waiting for response... (secure.bankofamerica.com)

Cathy Dillon · 15 June 2014 - 20:00
United States · AT&T Wireless · Safari 6.1.4 on Mac

in CT USA almost 11 pm. Login was slow site stalled. 3rd try: BOA website not offering normal credit card link. or billpay activity

Kelly Fairlie · 22 May 2014 - 08:38
United States · Best Western International · Chrome 35.0 on Windows

Cannot login. Enter the username, goes to the password page. Enter my password and it goes right back to the main login page.

Jennifer Kim · 10 May 2014 - 16:23
United States · Cox Communications

Have been attempting to set up a new savings account online, at the website and every time I go to fill out the info. It greys out the whole screen. Guess they want me to take my accounts else where for a more seamless experience.

Mia Noelle · 25 April 2014 - 21:15
United States · AT&T Internet Services

every time i log in one of my accounts is missing, cannot see all of the accounts or transfer money.?

Maresa Edwards · 20 April 2014 - 20:18
United States · Verizon Wireless

Can access my account online and couldn't use my credit card... yet i have no email saying my account is on hold. What is going on?

Connie Vanpatten · 15 March 2014 - 09:02
United States · America Online

as usual when I try to sign in to pay my bill the web site will not accept my user ID, identity verification, then it locks me out! this happens all the time.Also "live chat" is DEAD chat, not available. "WE are trying to fix the problem, "

Edit: I changed my browser to google chrome and after setting up new identity questions and new site key it let me in to pay my bill. all in all I have spent one hour on this. Would never do business with them again after my account is paid off.

Brent Wyrick · 26 February 2014 - 10:06
United States · Verizon FiOS

Was just told by Verizon FIOS support that the Outage is only in Texas at at this point and ETR is 2:00 ET today. Issue is a DNS problem within Verizon's network.

Joseph Angelone · 25 February 2014 - 20:15
United States · Verizon FiOS

This is a Verizon problem currently. I turned off WiFi on my mobile devices and the site functioned perfectly. FIOS must have decided not to put all the money they charge us in a BofA account!!! Hehehe!

Silver Feather · 25 February 2014 - 18:44
United States · Verizon FiOS

I was able to log in earlier today, but as of 10 minutes prior to this comment, the site has not loaded. My internet is perfectly fine as I am here, telling you about it while watching youtube.

Edit: Crisis averted, it's back up.

Brent Wyrick · 25 February 2014 - 17:15
United States · Verizon FiOS

Still down 3 days later. Both the main page and secure authentication page time out. At least the mobile apps are working today. Still can't download transactions. This is getting pretty damned old.

Ralph Porzio · 25 February 2014 - 15:51
·

have been trying to get to the BofA site all day with no success using any browser and my Android tablet does not get there either. The twist is that our laptop will! Verizon Fios Land O Lakes FL

Laurie Murdock Clowe · 25 February 2014 - 15:05
United States · Verizon Internet Services

I have been trying to get onto Bank of America website off and on all day in Texas and it is not reachable via computer.

Jeff Gamble · 25 February 2014 - 09:42
United States · Verizon FiOS

Just got off the phone with "verizon FiOS support" and they confirmed an outage impacting parts of the southeast and southwest regions. It does not effect 3G/4G wireless connections, and there are a number of sites in a specific IP range that are impacted. In true Verizon fashion, they have no ETA for resolution...

Mike McGinty · 25 February 2014 - 07:19
United States · Verizon FiOS

I cannot open the site from Tampa (FiOS) but am able to using my company's Comcast service.

The trace is failing at Prolexic, which is a DDoS (distributed denial of service) protection service. Either BoA is under a DDoS attack, or prolexic is having issues. Does not appear to be a BoA issue per se.

tracert www.bankofamerica.com

Tracing route to wwwui.ecglb.bac.com [171.161.203.100]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms 192.168.1.1
2 12 ms 9 ms 9 ms L100.TAMPFL-VFTTP-103.verizon-gni.net [96.243.230.1]
3 15 ms 21 ms 12 ms G0-13-4-4.TAMPFL-LCR-21.verizon-gni.net [130.81.129.68]
4 153 ms 29 ms 45 ms so-2-0-0-0.TPA01-BB-RTR1-verizon-gni.net [130.81.28.212]
5 17 ms 18 ms 16 ms 0.ae1.BR1.MIA19.ALTER.NET [152.63.87.162]
6 46 ms 42 ms 44 ms 204.255.168.10
7 50 ms 49 ms 54 ms if-7-2.tcore1.AEQ-Ashburn.as6453.net [66.198.154.177]
8 57 ms 54 ms 54 ms 66.198.154.186
9 52 ms 51 ms 56 ms unknown.prolexic.com [209.200.144.161]
10 53 ms 52 ms 52 ms unknown.prolexic.com [209.200.144.35]
11 61 ms 61 ms 57 ms unknown.prolexic.com [72.52.27.186]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

Jeff Gamble · 25 February 2014 - 06:47
United States · Verizon FiOS

Unable to connect mobile or via web last night and this morning. On with BoA tech folks now, they have no idea... Anyone else using Verizon?

Lee Ruiz · 25 February 2014 - 06:15
United States · Verizon FiOS

I can get to the login screen on both the website and the app, but anything after that leads to an "unavailable" error message.

Johnny Moore · 25 February 2014 - 03:40
United States · Verizon FiOS

yes no matter what it said about working fine online access is NOT WORKING. AT HOME AT WORK OR MOBIL. all day 2/24/14 and still not working

Brent Wyrick · 24 February 2014 - 10:36
United States · Verizon FiOS

https://secure.bankofamerica.com - unable to log in all morning. Main site is up. Authentication not working.

Joe Tamburello · 28 January 2014 - 09:42
United States · Choopa

It's back up. And please everyone stop posting where you live!! The whole point of sites like IIDRN.com is to tell whether or not the site is down for EVERYONE, regardless of your location. If their servers are really down, they're down for everyone.

Frank R. Akers · 28 January 2014 - 09:27
Panama · Cable & Wireless Panama

Called Wells Fargo today. No waiting time, problem solved in less than three minutes. Kudos to Wells Fargo. Service quick and not always down like B of A. Thanks people at Wells Fargo for your good service. Use your card in future.

Garland Fox · 28 January 2014 - 09:23
United States · AT&T Internet Services

This was a bundled contract sale including all my New Mexico and Arizona ocean-front properties - I just forgot to sign the closing papers correctly.

Alexander Gray · 28 January 2014 - 09:22
United States · Comcast Cable

BofA TOO BIG TO EXIST ... A smaller local bank would have impacted a far smaller number of people! Break it dow into small rational business!!!

Frank R. Akers · 28 January 2014 - 09:21
Panama · Cable & Wireless Panama

best to boycott Bank of America until they vastly improve the service. Most big box banks are not down that often. You want to deal with a bizarre number of switches and holding time, call for service and you will come to know the level of service in the U.S.S.R. No need to go there.

Marilyn Favata Messina · 28 January 2014 - 09:20
United States · Verizon FiOS

Site is down in Tampa, FL... has been for several hours. Is there any official word on why this is happening? Has the site been hacked?

Beth Modschiedler · 28 January 2014 - 09:14
United States · Bertram Corporation

Down in Wisconsin. Did anyone receive a message this morning by email that says your Bank of America credit card information may have been compromised? I am trying to view my account online to see if there was any suspicious activities but I am unable to even look at it. The email said they are automatically shutting down my card as of February 13, 2014 but I should be receiving a new card in the next few days. Did anyone else receive this?

Frank R. Akers · 28 January 2014 - 09:09
Panama · Cable & Wireless Panama

forget about it I will not use services at B of A unless they get their act together. Thinking about a switch to another bank. Tired of being embarrassed by constant down times.

Kevin Andersen · 28 January 2014 - 08:53
United States · CenturyLink

Yup. it's down. Reminds me of the old days when we actually had to go to the bank to go to the bank.. Now comes the fun part of watching people have a complete meltdown because the are not getting the instant gratification they are used to.

Tom Rogers · 28 January 2014 - 08:49
United States · Surewest Internet

8:45 am in CA, site loads but looks weird, like an old basic screen. Has it been hacked? I'm not going to use it until it returns to normal

Mike Pizzi · 28 January 2014 - 08:03
United States · Comcast Cable

idiots, their site is always down, its time to get some new IT/Network Techs and Fire your existing team.

Donna Mae Baukat · 12 December 2013 - 17:34
United States · FastTrack Communications

As of Wednesday early a.m. the 11th of December, my iMac could not load online banking after starting three browsers (Firefox, Chrome and Safari). Google online banking links would not load. Three BofA technical support people told me they'd get back to my report numbers in 4-5 days. I told them it's "UNACCEPTABLE"! We are in Durango, CO.

Adrian Cooper · 6 December 2013 - 22:38
United States · Comcast Cable

Really who are the techs responsible for maintaining these servers, this is why major corporations need to hire server techs with experience in the field not just a degree. i knew i shoulve banked with chase.

Rocky AJ · 6 December 2013 - 22:27
United States · Comcast Cable

Bank of America application is seemed to be not responding. Following is the message I am seeing "The serve where this page is located isn't responding'

Ellen Bruch · 4 December 2013 - 18:05
United States · Comcast Cable

It's not recognizing my online ID and when I go to reset it using my SSN, it says it does not recognize it. I called the automated service line and entered the same info and I had no problem.

Elan Bair · 24 November 2013 - 05:45
United States · Comcast Cable

their transfer function does not work for two days in a row, and their pohone lines are so busy I cannot get through to even discuss it!

Cristian Armaselu · 5 November 2013 - 08:18
United States · XO Communications

C:\>tracert www.bankofamerica.com
...
10 53 ms 54 ms 58 ms ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
11 57 ms 54 ms 55 ms BANK-OF-AME.bar1.Phoenix1.Level3.net [4.28.80.18]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Robert Fitler · 1 November 2013 - 20:59
United States · Charter Communications

Same here John. I think I'm going to change banks. This is ridiculous. And I find out via Foxnews that they were hit by a cyber attack. I'd sure rather hear it from my bank instead. www.foxbusiness.com/industries/2012/09/18/bank-america-web...

Debbie Ryan · 13 October 2013 - 11:28
United States · Frontier Communications

Site acting weird, presented account data in dos-looking format. Now thinks I don't have an account, although presented with login info w/ proper site key etc. Response time very slow.

Angel Torres · 2 October 2013 - 01:58
United States · Comcast Cable

it's def down... getting this message
SRVE0255E: A WebGroup/Virtual Host to handle /index.jsp has not been defined.
SRVE0255E: A WebGroup/Virtual Host to handle www.bankofamerica.com:443 has not been defined.

Erma Hamilton · 26 September 2013 - 05:44
United States · Verizon FiOS

I can not sign-in today. This is for home personal. Message says that their bandwidth limit exceeded. They need to increase/update bandwidth

Sandy Moore · 21 September 2013 - 09:44
United States · AT&T Internet Services

When access bill pay from your account, you get a blank page... IE8... downloaded firefox for windows and was able to use that browser to access all of my account and information... no problem... looks like browser related.

Henry Macharia · 16 September 2013 - 08:30
Kenya · Wananchi Online Limited

i cannot access my bank, nor their email address, also the telephone cannot go through kindly give me the branch email address, ballard branch in seattle wa.98107

Ryan Zietlow · 2 September 2013 - 17:22
Japan · @Home Network Japan

Bank of America's online banking has given me the same "This site is temporarily unavailable...." message for the past six days...

Sathya Ramesh · 24 August 2013 - 21:14
United States · Comcast Cable

site is down now.
This page can't be displayed
•Make sure the web address https://www.bankofamerica.com is correct.

Tom Flesher · 9 August 2013 - 23:33
United States · Cogent Communications

Can't get in via web site or mobile app.

"We are temporarily unable to perform this function. Please try again later. "

Robert Estuar · 28 July 2013 - 01:04
United States · Comcast Cable

Having same issue. Can log in but with limited info. If I click billpay it says i dont not have an eligible account. Freaked me out til I saw the post 40 mins from mine... at least im not alone lol.

Bill Franz · 11 June 2013 - 18:39
United States · Verizon FiOS

Login is not working. Comes back with logoff succesful when it should be going to accounts. Quicken access is also failing - never completes.

David Geddes · 31 May 2013 - 14:25
United States · AT&T Internet Services

BofA website and mobile app are down... They also "lost" a picture app deposit a couple days ago after confirming the deposit and allowing a transfer to go through... WTF!!!

Right-whiners Are Factually Challenged · 31 May 2013 - 14:15
United States · Comcast Cable

Time to move to a local bank. This is NUTS! Why can't they fix their server problems? They certainly can afford it.

Juan Beck · 31 May 2013 - 14:04
United States · Comcast Cable

They have serious DNS issues. Site unavailable again. This happens 1 out of 5 times I go to their site.

Darcy Russel · 21 May 2013 - 06:13
United States · Time Warner Cable

I can not get past anything but basic information. Whenever I attempt to, even something as simple as "contact us" I get an internal server error.

Carin Soule · 18 May 2013 - 18:30
United States · AT&T U-verse

Tried to access B of Am on iPhone using my Safari bookmark page but it times me out. Using the B of Am app I was able to log in by answering a security question, however, I have 3 bills to pay and the app appears to allow only one at a time, so I'll wait for the regular site to come back online. B of Am should post when they're down and give a time estimate of when online banking will be available again. Bad customer service by not being pro active.

Chris Aarseth · 28 March 2013 - 08:49
United States · Internap Network Services Corporation

We have the largest cyber attack ever going on right now that's probably the reason it's down. It said that a lot of the banking institutions would be affected by this.

Lee Jones · 28 March 2013 - 08:23
United States · McKinney ISD

bankofamerica.com is down for at least last hour from Germany. Mobile application works from iPhone.

Jennifer Alexander · 28 March 2013 - 08:09
United States · Frontier Communications

I am having trouble even getting the first page up for the website. I have been having this issue for the past 2 hours.

Walter Boyd · 15 March 2013 - 07:33
United States · Comcast Cable

Why do I keep getting "too busy to show the webpage" error messages when I try to sign in? The main page is up, but not the signin page!

Carrie Niland · 5 March 2013 - 10:29
Spain · Telefonica de Espana

I'm in Spain and it's been down for hours... what's frustrating is that nothing is being reported on it.

Ahmad Halabi · 5 March 2013 - 09:28
United Arab Emirates · Emirates Telecommunications Corporation

BoA is not working in Dubai... trying to access for the past half hour. Its 9:25pm Dubai time... I am able to log in, verify my SiteKey but can't see my accounts.

Karl Wilson · 20 February 2013 - 22:09
Thailand · TOT Public

BOA isn't loading well here in Thailand. It's 1:00pm Thursday February 21, 2013 Thai time. Please note.

Kyle Bailey · 15 February 2013 - 23:01
United States · AT&T Internet Services

cant sign in to any online banking or recieve mobile statements? the website doesnt even load and says we are unable to perform this function. i need my money.

Barbara Reitz · 10 February 2013 - 17:25
United States · CenturyLink

Sun. Feb. 10th, 8:00. Able to sign in but not able to transfer funds from ANY accounts. Had to use the phone automated service. Went back to the site and did a live chat... they are aware of the technical. I am sooooo sick and tired of their outages.

Tommi Pryor · 10 February 2013 - 17:19
United States · Cox Communications

OK it just let me in through back door SIGN-IN link accessed top right of screen after you click on Site Map at bottom of Home Page. This time it successfully sent me the Safe Code. I was able to do the transfer. But all these tech problems with BofA are shaking mny confidence with BofA.

Tommi Pryor · 10 February 2013 - 17:13
United States · Cox Communications

So they close Customer Support at 3 pm PST on Sunday and you cannot phone anyone for help. Then they lock you out of your accounts and prevent you from transferring needed money from your own account to another of your own accounts. How about doing upgrades and maintenance work late nights when fewer customers will need access to THEIR money BofA???

Tommi Pryor · 10 February 2013 - 17:08
United States · Cox Communications

safepass is not working. It displays an error. I cannot get into my account using ANY link with Firefox browser, Safarie, IE or my phone. I was in it for a minute before it booted me out trying to transfer funds from one account to another and it would not do the funds transfer. Then it booted me out. Now I am locked out in every sense.

Brennan Fleetwood · 10 February 2013 - 17:03
United States · Comcast Cable

I cannot log in via standard means, it says "sign off successful" after entering password. However, Using the "backdoor" method posted during the last crash does at least let me view my account amounts. I can't get past that point though. When I click on the account to view details I get an error message and the acct info disappears. (multiple attempts) I'm worried about hacking and such now, this is happening too often. There's also the problems created by being locked out of your accounts when you need to do banking. IF the tools they give us regularly fail to their advantage, the issue becomes suspect. I'm not typically paranoid, but this is sending up red flags all over the place.

Michael Davenport · 3 February 2013 - 06:08
United States · Verizon FiOS

I rest my case... :) news.yahoo.com/bank-americas-online-banking-crashes-211558... This website needs to be FAR more accurate, or shut down. Lying to us is worse than no value.

Tony Tompkins · 2 February 2013 - 15:01
United States · Time Warner Cable

Still offline in Kentucky. I was trying to login for some tax documents on Thursday 1/31/2013 at 7PM EST and it is still down 2 days later as of 6PM EST on 2/2/2013.

Tommi Pryor · 1 February 2013 - 20:51
United States · Cox Communications

The website has been back up for a couple of hours. Entering a fake user name & password DOES NOT WORK, nor are site keys stored in your cache. I do think B of A owes an explanation and apology to its customers!

Peggie Duggan · 1 February 2013 - 18:52
United States · Comcast Cable

BofA is down. Here's an article: bits.blogs.nytimes.com/2013/02/01/bank-of-america-suffers-...

Eric Salonga · 1 February 2013 - 18:25
United States · Comcast Cable

Mike Jones, I am a BofA customer and I went to the link https://www.bankofamerica.com/sitemap/hub/signin.go and entered in "butthead" as my username, which it is not my real username and a fake password and somehow might "site key" came up, I went to the site map and saw the same page I saw at the link posted, which is different from the BofA site, so I just sent out info of what happened to me... you FELL FREE to do what you want, I'm not promoting a site I am saying be wary after all it its YOUR account information

Mike Jones · 1 February 2013 - 18:10
United States · Sonic.net

Eric are you a BofA customer? People that have been with BofA for a while should know that when you see your SITE KEY and your PASS-PHRASE, then the site IS legitimate. Site-map is not some "trick". It's always been part of the BofA page. No need to worry. I transferred some $$ and then verified it using my Android app.

Christie Will Ross · 1 February 2013 - 17:55
United States · Cox Communications

Eric Salonga, I did speak to BoA and they were not aware of the link that's been posted here, however, you can get to this link through BoA's site (sitemap, Mobile & Text Banking under Online Banking, sign in). Someone just posted the direct link instead of making you work your way through the site. It appears their site is now fully functioning.

Hannah Sherman · 1 February 2013 - 17:20
United States · DreamWorks Animation SKG

i was able to log in through the suggested path and do some banking. I then logged in through the mobile app and check my history. it seemed like everything went through as expected.

Eric Salonga · 1 February 2013 - 17:09
United States · Comcast Cable

I love how some people are using a site that other commenters are posting, but has anyone bothered to ask BofA if the https://www.bankofamerica.com/sitemap/hub/signin.go is a legitimate one or the go to the "site map" trick, It looks like a legitimate site with some differences, but if it was an alternative way to access you accounts, wouldn't BofA suggest it? Disregard my post but at least call BofA or go to a branch to see if the alternatives posted by non-BofA employees are legitimate or you can just be a victim.... just sayin

Kate Hinke · 1 February 2013 - 15:33
United States · Comcast Cable

Main site still appears to be down. However, I went in via the Site Map's Sign In with no problems at all.

Lynn Crain · 1 February 2013 - 15:23
United States · AT&T U-verse

i think that B.O.F.A needs to put some money in our accounts for this B.S it is now 6:22 in the east banks are closed so now what, napa ca

Tommi Pryor · 1 February 2013 - 15:22
United States · Cox Communications

I logged in just fine using the site map trick described by other above, Saw site key. Balances were correct. Everything looked normal. Was able to do online transfers & pay bills. Regarding the User above who said he was able to log-in using a fake name and password, I do not believe this. I tried that and the system immediately said it did not recognize my computer and displayed my identity "challenge questions". Also, your site key is never held in a cookie. I am confident that the link via site map is legitimate and secure.

Colleen Worthington Sparks · 1 February 2013 - 15:13
United States · Comcast Cable

I finally was able to log in and my account information and balances are all whacked out. So frustrating!

Marcy Morris · 1 February 2013 - 15:08
United States · Mediacom Communications

If someone hacked this site they probably foreclosed on someones house and pay back is angry person.

Carolyn McCaffery · 1 February 2013 - 15:01
United States · Verizon FiOS

logged in to site map, sign in etc. per mark ryder and was able to pay my bills... thanks a bunch mark

Eric Salonga · 1 February 2013 - 14:53
United States · Comcast Cable

The site is DOWN do not do ANYTHING trying to get around the site, I tried the link that a lot of people are giving https://www.bankofamerica.com/sitemap/hub/signin.go and PUT IN A FAKE USERNAME AND PASSWORD and it came up with my site key, so it was probably using my cookies, I then cleared my cookies and tried the same username and password and got an error, I also tried the trick of going to BofA SITE MAP that MARK RYDER suggested and same thing, risk it if you want

Mark Ryder · 1 February 2013 - 14:41
United States · Verizon FiOS

Just logged in with IE and Firefox. If you go to the "Site Map" page and click on the "Sign In" link at the upper right of the page then it works just fine. They have just shut down the main links to reduce traffic.

Lynn Crain · 1 February 2013 - 14:37
United States · AT&T U-verse

if you want to open a account with them hey you get to the online site no problem, so what is this about stick it to the customer day.

Lynn Crain · 1 February 2013 - 14:24
United States · AT&T U-verse

i want to thank who figured out if you go online as a new customer and hit the sign in with your password and make sure your site key is right there it all was, however i am not going to transfer funds or make any payments until this is fixed. Napa Valley Ca.

Marcia Longo · 1 February 2013 - 14:21
United States · Time Warner Cable

Thank you Griselle Fernandez for your post up above... it worked!! You can access your account through this website:
www.bankofamerica.com/sitemap/hub/signin.go

Mark Ryder · 1 February 2013 - 14:13
United States · Verizon FiOS

I'm guessing that they have a major outage and just shutdown access to most users to free up resources for Point-of-sales transactions and other such critical tasks until they can get everything back online. The sign in page accessed from the "site map" page is very different and must not go through the main front door that they have shutdown. Clearly the system is working, it just may not be able to handle a normal load right now.

Lynn Crain · 1 February 2013 - 14:12
United States · AT&T U-verse

4 and half hours have gone by and yet no go, excuse me i have been with bofa for years yes they have some screw ups, when you take the human out of our personal stuff and give it to the W.T.F.E, here we sit

Mark Ryder · 1 February 2013 - 14:06
United States · Verizon FiOS

Also found that you can get to the posted link by clicking on the "site map" link on on the main page and simply clicking on the "Sign In" link at the top of that page. No gimmicks. A normal sign in page from BOA.

Jennifer Dix · 1 February 2013 - 14:05
United States · AT&T Internet Services

It's not just us--systemwide problem reported in the news.
www.mercurynews.com/business/ci_22500216/bank-america-webs...

Ray Runyan · 1 February 2013 - 14:02
United States · Charter Communications

i was worried about a phising scam also. we all should be. i found how to get to the sign in from the bank of america site. from the home screen choose the small business tab on the top. then next to the user name area the banking tab will drop down. then click on the online banking link and that page will have a sign in area on the right side of the screen.

Terry Henne · 1 February 2013 - 13:58
United States · Verizon FiOS

to those that say they can get around the sign on page by appearing to be a new customer. seriously, do you want to circumvent signing on to what might be a compromised site?

Mark Ryder · 1 February 2013 - 13:58
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Seriously folks. The link is legit and it works. If you are concerned with phishing (rightfully so) then do what I always do. Copy the link into a ascii text onli editor (ie. notepad on Windows) which will guarantee no hidden anything (though a text copy and paste should really be good enough). OR type it in yourself. It IS a legit https bankofamerica.com address. Unless the phishers have taken over a chunk of the BOA website? If so there are some other big problems and BOA should be warning everyone to just plain stay away and remove all possible remote access.

Michael Carlone · 1 February 2013 - 13:45
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Down in northern california... This is unacceptable, especially on a friday. I've been toying with leaving this bank... Maybe this is the writing on the wall!

Mark Ryder · 1 February 2013 - 13:41
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www.bankofamerica.com/sitemap/hub/signin.go
Just worked for me too. Very nice. Thanks to the OP and the reposter!

Christie Will Ross · 1 February 2013 - 13:35
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The automated phone system is stating it's down too. I'm on hold with an apparent wait time of over 30 minutes to speak to customer service! I am now concerned that my account may have been compromised based on what another said since I accessed it using https://www.bankofamerica.com/sitemap/hub/signin.go. However, this site showed my correct site key, and I was able to actually get into my account. I didn't think phishing scams actually allowed access.

John R Hartshorn · 1 February 2013 - 13:26
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you can get to the website but thats all. any entry is greeted with a statement that the system is down

Mike Jones · 1 February 2013 - 13:24
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After I was able to log in I noticed something new. In the Bill Pay area, my list of payees now includes a statement to "hide" the payee if I haven't made a bill pay to that payee in the last six months. Four or five of my payees had this statement. I think this is new so maybe they ARE updating their online banking and didn't expect such a big hiccup!

Randi Harry · 1 February 2013 - 13:23
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www.bankofamerica.com/sitemap/hub/signin.go works for Firefox as well! Thanks.

Cindy Martinez · 1 February 2013 - 13:22
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I agree be careful what you clickon but on your browser, type in
www.bankofamerica.com/sitemap/hub/signin.go
That is an official BOA site. I just used it

Michael Cannon · 1 February 2013 - 13:20
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Our site is temporarily unavailable. We know your banking is important and appreciate your patience.

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