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Asda Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:363.94 ms. 
02:423.93 ms.
04:503.89 ms. 
07:163.93 ms.
10:493.95 ms. 
13:233.95 ms.
15:354.18 ms. 
18:113.91 ms.
20:214.01 ms. 
22:313.86 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 22:54

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Can't Access Asda - Troubleshooting Instructions

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Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Negombo David · 31 March 2014 - 02:28

Asda is down this morning - keep getting some message about high volumes of traffic! Better try Sainsburys!

Tiana Billon · 31 March 2014 - 02:16

Is Asda grocery website not working today? I've been getting this message for the last few hours..
"We are currently experiencing high volumes of traffic" :(

Phil Aldridge · 1 day 11 hours 46 mins ago

I've tried to check out my order for the past 5 days now and still get the Technical Error page!! I've phone their helpline twice and was told that it's only happening to some customers, good bye!! Not good enough as i HATE going into a supermarket - would rather go hungry - and probably will at this rate!!

Catriona McIntosh · 2 days 22 hours 49 mins ago

Various error messages since 5.30am, technical difficulties, sorry we're having problems etc, and not letting me checkout.

Wendy Chandler · 18 April 2014 - 13:34

my last weeks shopping is still showing, all i can do is amend an order that was delivered last week

Karin Clark · 16 April 2014 - 12:55

I can log in... but it won't complete my order, I was trying to edit. It was due tomorrow... so I have 2 hours! Noooooooo.

Maura McDonald · 16 April 2014 - 12:41

cant sign in to asda groceries now!

Marguerita Russell · 14 April 2014 - 06:00

Encountered the problem on 03 April. Have been trying to check out since then. At last, today, I was able to check out an order!

Curly Sam · 13 April 2014 - 12:59

20 MINS on hold to call centre because I can't get past the Order Summary page...won't bring my shipping address onto the final part of the order. Her response? "Website is having some difficulty, try again tomorrow." Second time I've had issues with Asda in 2 weeks. Won't be using again for quite some time! Grrrr!

Tim Neild · 10 April 2014 - 14:49

I have been waiting for the dial to stop spinning in the checkout process for over an hour :(

Katrina Kirstï Harris · 9 April 2014 - 06:50

wont let me sign in and need to add some items before its delivered friday, been trying for 2 days now, not happy :(

Marguerita Russell · 9 April 2014 - 06:21

Today I tried again to confirm an order. Still get the continuous whirling sign and nothing else. I have emailed the following complaint to ASDA. I hope they do something about their website and home shopping facilities:

Dear Sir/Madam

I am still unable to confirm my ASDA home shopping grocery order after a week and a half of trying. I know that others are experiencing similar problems and writing on the internet about it daily yet all the suggestions I have had from your support team, either over the telephone or by email are treating the problem as if it were due to me, my cards, my browser, my computer or my understanding of how to do online shopping.


I have put into practice all the suggestions given to me by your support team.

The problem is with your website and not with me or any of the people who have experienced similar problems. I have purchased a 15.00 delivery pass but cannot use it or make any purchases online from ASDA.

Please put this website right for me and the many others who are experiencing similar 'blockages' and nonsense told to them on their screens, by emails and by telephone.

Marguerita Russell · 8 April 2014 - 10:07

I still cannot confirm an order. Got an email from ASDA customer support telling me to do any of three things, quote:

You can try the following:
• Please run ASDA website with Internet explorer 8 or above
• Cookies should be enabled on the computer you're using to access the Website
• Delete browsing history and clear cookies to ensure that the website runs smoothly '

I have done all those things. Even if it were my internet explorer that would still not explain why everything has worked well for about 7 orders, confirmed paid for and delivered without any website problems.

The problems I have been experiencing first arose when the site was experiencing difficulties and was putting notices to say so on the website. I think these website problems have not been put right yet.

Ruth Corcoran · 8 April 2014 - 01:47

Can't amend an order! When I go to the Orders page it is blank.

Macy Moo · 7 April 2014 - 11:45

Have been trying all day to check out at ASDA website. What is happening? So frustrating!!

Yvonne Todd · 7 April 2014 - 10:58

Can't update payment card details. Getting fed up now, Waitrose looking good!

Elaine Huddy · 7 April 2014 - 08:51

Hi I have been trying since Sunday morning to pay for my groceries, cannot get a straight answer from their call centre. What is going on???

Sharon Mcmillan · 4 April 2014 - 03:54

been trying since last night to complete checkout with same error... card details fine, money in bank... whats problem???

Marguerita Russell · 3 April 2014 - 12:19

I am unable to confirm my order today 03 April 2014. Last Monday I tried to amend an order on numerous occasions throughout the day but could not confirm the order. The website did not allow me to amend my order by kept repeating the message that I should sign out by a certain time or the original order would be delivered. The original order was eventually delivered minus the amended add on items.

I made a telephone call to the helpline but found that it did not help at all. I spent a lot of time trying to do what should have taken just a few minutes which has made me feel quite angry about the website service I have NOT been given. No proper explanation was given on the site or on the telephone.

Now the same thing is happening again. Today i cannot confirm an order. Again i have spent lots of time waiting and not getting through. When i rang the store they were helpful but i was sent on another round which eventually put me through to the same useless number.

Roy Sainsbury · 2 April 2014 - 02:28

It is not a problem getting to but when selecting groceries from there and then trying to sign in.

Wayne Leiper · 31 March 2014 - 04:15

Made an order, cant complete checkout !! Been trying back and fore for an hour now ! I guess this is the end of Asda deliveries for me then !!!

Negombo David · 31 March 2014 - 02:28

Asda is down this morning - keep getting some message about high volumes of traffic! Better try Sainsburys!

Tiana Billon · 31 March 2014 - 02:16

Is Asda grocery website not working today? I've been getting this message for the last few hours..
"We are currently experiencing high volumes of traffic" :(

Maureen Kershaw · 28 March 2014 - 23:22

every time I try order George clothing for delivery to store, it will only let me have home delivery with a charge. I select the store for collection at then the page sticks and will not let me go to payment stage. Last time this happened I rang Asda Direct and they said they are not allowed to do phone orders any more so had to go through customer complaints, speak to the George Manager and see if she could help, which she couldn't so sorry Asda your website is just rubbish!!!

Anita Marie Morris · 26 March 2014 - 04:46

i cant log out of my account i cant log in to log out either but its saying welcome back darren on the screen like im logged in its not recognising my password either

Ann Newman · 25 March 2014 - 16:03

Asda website has been down all evening. Managed to get through on phone after 30mins and the poor woman on the other end was very understanding but couldn't do anything. We have an order tomorrow which I cant now alter. Perhaps they could give people more time after 11pm when this happens so we can alter orders up until say 3 hours before delivery?

Becky Waites · 25 March 2014 - 14:10

really frustrating, cant amend an order that's due tomorrow!

Amanda Di Rienzo · 25 March 2014 - 14:06

So frustrating. Have wasted 30 mins so far trying to log in and now I can't place my order in time for the delivery slot I need. Wish I hadn't signed up to their three month pass as easier to go to the store (you also get more bargains that way too).

Wendy Forster · 25 March 2014 - 14:05

Yep same issues as other people. Really frustrating and can't get through on the phone. Asked for a password reset as thought it was me and now can't get in with either new or old password and its now telling me they don't deliver to my postcode despite doing so for the last five years! Would have been quicker to drive the 20miles there and back to get it.

Sarina van Ruth · 25 March 2014 - 13:56

To all frustrated shoppers... apparently they're 'working on it' and 'escalating the matter' ... If I had a pound for every time I hear that I'd be able to pay for delivery...

Suzanne White · 25 March 2014 - 13:54

Can't Log in, keeps coming up with red error message. Very frustrating as i've already booked my slot earlier in the week and now need to change it!!!

Kayla Tee · 25 March 2014 - 13:53

at first I cant log in then I got logged on then it told me my account didn't exist its wiped all my favourites all my shopping lists etc etc every time clicked on an item it shows red error messages saying you cant have more than 24 of this item except I only clicked it once and only want one of that item. cant even send an email enquiry it just freezes the page n it wont allow me to log out! really annoyed with this asda service and when I tried to ring up they've just kept me on automated "we will be with you soon due to a lot higher volume of calls" for ages!

Cassey Mcbay · 25 March 2014 - 13:48

frustrated cant log on to do my weekly shop. got on earlier for a few seconds then it froze. really dont want to shop at tescos but might have to at this rate

Samantha Louise · 25 March 2014 - 13:42

The website won't even let me log in. Just keeps throwing up and error message about user API???

Sarina van Ruth · 25 March 2014 - 13:41

Not logging me in, basket now empty (probably because I'm not logged in)... just getting a red error message with "" at the bottom.. need food and I want to pay £1 for delivery!!! Come on ASDA you should be on the ball with this!

Gemma Kelly · 25 March 2014 - 13:35

Website will not let me do anything, keeps logging me out and not adding anything to shopping trolley.

Anita Manning · 25 March 2014 - 13:24

really slow on website tonight, get to end of shop at checkout and screen freezes and then my basket is empty !!!

Tricia Oakes · 25 March 2014 - 08:15

Have tried to check out my ASDA order three time since early this morning, all I get is the revolving disc symbol, hope they aren't taking my money each time as it's at the pint of entry of my card details!

Anita Grieve · 21 February 2014 - 05:59

What a catastrophe!!! Getting really fed up now... first the website wouldnt let me past the 'choose your delivery slot' screen, so I cant pay for my order... then it says it doesnt deliver to my area... but they have done for 4 years!! There were a couple of other problems in putting my order too... whats happening. Just when I need my big order for a party tomorrow night, this happens!! Grrrrrr!

Treena Butterworth · 17 February 2014 - 13:44

cant get to place my order for a week now well u now lost my money i gone to tesco as its a joke of asda to not be able to get a food delivery lol

Gis Gisby · 27 January 2014 - 11:45

Cant login & site wont send new pw... very slow site... looks like TESCO will be getting my food shopping money this week.

Clare Mado Hutchy Hutchinson · 27 January 2014 - 09:20

been trying to log in for 30 mins and every time i do the screen goes dark and wont let me do anything

Val Betts · 12 January 2014 - 20:16

I am a new customer to asda's website in fact i am a new customer to asda and having spent an hour ordering food I cannot continue to checkout - Oh dear not a great customer experience i will have to revert back to Tesco

Wendy Armsden Connolly · 17 December 2013 - 11:53

ive been trying to order asda shopping online now for 2 weeks but the server is too slow, so i have had to go to tesco online, where i have no problems at all

Robert Cox · 10 December 2013 - 11:14

Have been using Asda online deliveries for at least 7 few years and its generally been OK. However since Asda changed their website a few months ago it has gone downhill since. The current status is that the asda website is non-useable (on both iOS and I.E.8). The telephone help staff cannot help and there appears to be no sight of a solution. Are we the only ones having this problem? We are at the stage of looking at signing up with Tesco.

Colin Laken · 9 December 2013 - 04:25

asda ok ordering for last week then trouble again screen up and down and slow thought it was are end but seems a asda problem phoned up they said change to chrome start history again etc.

Quyen Page · 7 December 2013 - 12:41

well i have tried asda again and can not sign in... this happened a few weeks ago. i think i will give up on asda online altogether!

George Ash · 2 December 2013 - 13:11

Asda down with me can't sign in or amend order and I have delivery's paid for until mid January I can sign in with Tesco and Sainsburys all fine so guess who I will be shopping with next... It won't be Asda for sure ... rubbish company!!

Sam Wey · 1 December 2013 - 08:09

can't log on, once signed in screen goes dark and then light but nothing happens after that

Lorraine Smith · 26 November 2013 - 02:57

I tried to add items to my order last night before delivery today and couldn't access my pending order. This is becoming a problem with asda website. I was informed today to delete my address and billing address and re enter it separately, delete any old credit cards attached to my account and then download internet explorer 9 or above. Not good enough. A large company like Asda should not expect everyday people do such technical things. I use chrome and it used to work fine. So they mess with their website and expect me to use a different search engine. Can you imagine how difficult it is for people who are not computer technical and what the hell as my credit cards and billing address got to do with it. They have messed up like they mess up with deliveries, sending stupid items out when original items are out of stock. I am now requesting my account to be deleted, I have had enough, oh and the above things they asked me to do I cannot do the site will not let me edit my account so that was a waste of information, they just don't care. I am going back to Tesco, never had such problems and as they price match I think the extra £1 delivery is worth it in my case, can;t be bothered to waste time and energy with a company that are so stupid.

Maria Stevens · 26 November 2013 - 02:42

The website is running so slowly, it is so frustrating. It has been like this for weeks now. It starts off fine then scrolls down the page at a snails pace constantly lagging. I have tried my laptop, PC at work and a friend's PC - please sort it or Tesco is going to do very well out of this situation :-(

Leanne Wallace · 19 November 2013 - 08:20

cannot continue to checkout- been like it a couple of weeks now- ive spoken to Asda twice but they werent helpful-they said they were aware of the fault but nothing has been done. shame loosing lots of customers through this

Amanda Edwards · 18 November 2013 - 13:04

Asda groceries website down again, very annoying as it happened last week too. 3 months delivery pass is not great if you can't complete your order. Need to sort this problem before customers shop elsewhere

Clare Aston · 14 November 2013 - 09:55

still taking forever to shop online. i am stuck with them as i have the 3 month pass, but after that if it doesn't improve, tesco here i come

Leanne Bigbum Barden · 14 November 2013 - 01:33

I can't order anything from asda direct, it has been like this for nearly a week now I have spoken to them and they said no one can order from direct till 1st dec, what a joke!!!!

Ed Gregory · 13 November 2013 - 08:59

Cannot get the site to log me in. Correct details entered, screen just goes dead.

Violeta Nicolescu · 11 November 2013 - 05:51

I've tried wrting them about the sign in (or, in some cases, checkout) problem through their online form, but not even that one works. When I press Submit question, the page goes on loading forever. I don't know about you, guys, but I've been trying to access my account for the last 2 weeks with no result. Last Friday I called ASDA, but as someone earlier said, they knew nothing about the problem...

Anita Milner · 10 November 2013 - 05:25

asda direct wont go to checkout. no good having a online sale if you cant checkout. wasted an hour of my life

Steel Edam · 9 November 2013 - 14:30

Have they broken the site on purpose because the delivery pass was too successful or do they have the WORST tech team in the world. Still slow as shit, still no images past page 2.

Back to paying the delivery fee at tesco for me once my pass expires. All I ever get is substitutes when I do manage to place an order anyway.

Carol Bradnock · 8 November 2013 - 12:26

Ada groceries is driving me mad only sticking with it as got delivery pass till january 2014, after then I will take my business elsewhere (unless site improves) it takes 5 minutes to put one item in basket I have never used a site as bad as this before it is so slow!!!

Missy Amy · 8 November 2013 - 10:57

this is an absolute joke!!! i paid £15 for unlimited deliveries for 3 months and cant even access the bloody thing!!!

Eth Holmes · 8 November 2013 - 08:35

can't check out, phoned help line, worse that useless, told me what I already knew, the site isn't

Hilary Lee · 7 November 2013 - 19:17

Cant do anything due to long running script errors. No search available. It would be nice if asda groceries had a number to report technical problems.

Sarah Pollard · 6 November 2013 - 12:53

on the phone to crew store as we speek. lady has no idea about this problem. been passed from pilla to post.

Andy Lord · 5 November 2013 - 06:36

Asda website running very slow... unusable at many times of the day. Frustrating.

Carol Cumming · 5 November 2013 - 02:10

it has taken nearly 24 hours, and i've used two differant browsers to try and get my order processed... it took just minutes tho to take my payment!! Tescos and a taxi is on the cards if it happens again

Dace Strumpe · 4 November 2013 - 23:04

still cant make my grocery shopping i keep getting; Warning:Unresponsive script :(

Zena Hamilton · 4 November 2013 - 15:22

any slower it would go backwards... doin my head in keeps freezing and then takes 5 mins to find an item when u press search.. when u finally finish shopping ure slot expires... ort it out asda are u having a giraffe or wat.. ppffttt...

June Johns · 4 November 2013 - 06:42

Like other users I cannot get an order through to ASDA on line. The site keeps freezing. I have been trying now for two days unsuccessfully. I am also having the same problem with Waitrose. What is happening out there?

Barbara Alexander · 2 November 2013 - 14:20

i have been trying since yesterday evening to do my shopping. although it seems the website is up i cannot book a slot - spoken to asda and been told to leave it to this evening, tried several times during day and still - evening - cannot shop. if i can't get through then will have to shop elsewhere where i can.

Christine Morgan · 2 November 2013 - 13:47

why could they not leave the site alone, it was fine before they changed it. i am disabled and dont drive, so this is the only way i can get my shopping, also paid three months in advance. i cant afford to keep paying for other deliverys. incompetance yet again

Nicola De Souza · 2 November 2013 - 05:39

Tried yesterday from 5pm, kept freezing. Today I can't book a slot to get started

Fiona Rigg · 2 November 2013 - 05:14

Have been trying to do my ASDA shopping online now for 2 hours!! Would have been quicker just to go and get it!

Tom Noyce · 2 November 2013 - 03:46

Tried yesterday to do online shop, took 2 hours! when I finally got to checkout and submitted credit card details it kept going onto Asda Privacy Page, pressed back button which to me back to checkout page again, repeated this process about 10 times and it had emptied my basket but had not processed my order. I am trying again today but still having problems grrrrrr!!!

Sue Foster · 2 November 2013 - 02:52

website is on go slow taking forever to do my shopping and keeos becoming unresponsive

Fiona Sutherland McKie · 1 November 2013 - 14:32

Get long runningscript keeps appearing and takes forever to load page and then won't let you pay, also paid 3 months delivery and now can't access it.

Melissa Marais · 1 November 2013 - 14:24

ASDA site keeps crashing and not responding. Other sites are working fine, nothing to do with my connection. Login is dodgy... it takes ages for a page to load and when it does it doesn't load fully and then freezes and crashes.

Update: ok....well i have now gone through all the suggested troubleshooting just to confirm that this has nothing to do with my connection or PC's. STILL NOT WORKING!!! What is the point of offering customers discounted delivery if you pay 3 months upfront IF YOU CANT PLACE AN ORDER FOR DELIVERY!! Will be contacting ASDA in the morning to make a big fuss about this.

Colin Laken · 1 November 2013 - 08:24

mouse not working on order page ok other bits no food pictures on page 2 onwards

JoeDee Talbott · 27 October 2013 - 23:35

To sign in, click on any item (like you do shopping) and it will tell you to log in or register, enter your log in details there and it should work, as for the (comes up back at 6am BST) Just click back on your browser and it should get back to confirming your order and work. Hope it works for those having these issues.

Angela Austin · 27 October 2013 - 06:08

I am begging to wish I had not bothered paying 3 months delivery upfront, I"ve only had one delivery from it and am now experiencing problems signing in and when I do gain access I am unable to pay as message comes up back at 6am BST. Asda get a grip Tesco are not having this trouble. Come Monday if the site is not up and running I will be demanding my delivery money back, and defecting to Tesco"s. And no its not our Computers I have tried 4 different ones.

Ronnie Kenny · 26 October 2013 - 07:59

I have spent 2 hours putting an order in, checked out, got all the way to card verification then got a message saying "We will be back by 6am BST". No date. BST actually ends at 2am tomorrow!. Was able to log back on and my groceries were still showing as being in my basket. Now I cannot log on at all. Not a happy bunny. And yes, I also have paid for 3 months delivery upfront...

Helen Connolly · 10 October 2013 - 12:11

I have had to cancel my order for tomorrow morning as I couldn't delete the items I didn't want or add the ones I needed. They said I can't cancel the delivery pass as I have already used it. They delivered an incomplete order the first time and now this fiasco.

Janine Child · 10 October 2013 - 11:57

Cant log in and amend my order. phoned customer services but they are experiancing more calls than usual. Bet they are !!

June Blackburn · 10 October 2013 - 11:48

same problems here rang and call centre said they are working on website and be ready soon. I also just signed up for 3 months delivery. want my money back and Tesco here I come. No goo with Christmas orders coming soon and be let down.

Laura Lau Lau Carr · 10 October 2013 - 11:20

My shopping hasn't turned up and can't log in. Been on hold for 15 minutes. I am on my own with a baby and toddler and have no milk for my baby if it doesn't turn up.

Ruth Duffy · 10 October 2013 - 10:19

its down for maintenance, i think due to all the fraudulent online codes circulating today.

Amanda Hazell · 10 October 2013 - 10:12

Have had problems putting an order on with Asda for past three weeks. Funny that the site was fine when I paid up front for three months delivery!? As with others, today I cannot log in and it does not accept my password. To save a few pounds and have a breakdown instead is really not worth it. I shall be demanding my delivery charge for three months back and shall go back to shopping at Tesco!

Lynsey Trownson · 10 October 2013 - 09:59

Asda site completely down, both on computer and iPad. Tried the forgot password link but not receiving the new password email. Need to order for tomorrow. May have to order from Tesco if this carries on!

Chris Norman · 10 October 2013 - 09:55

yep, can't sign in; don't know if I've missed my slot or if my trolley's gone - not happy!

Genna Reed · 10 October 2013 - 09:44

I can't sign in, can't click on offers or search for items. I have been trying to do my shopping online for the past 2-3 hours. This is such a headache!!

Kevin Winyard · 10 October 2013 - 09:18

Booked delivery slot this morning and now cannot sign in to amend the order. Phoned them to ask but they said there was no known issues. Tried the forgotten password link but getting no emails with new password. Seems to happen when these stores have big offer - cannot cope with the demand. Oh well, let's try Tesco's...

Becs Fitchett · 10 October 2013 - 08:42

Can't add anything to basket, view all on offers and search for things that I saw on there an hour ago.

Jeanette King · 21 September 2013 - 00:00

For weeks now I have had problems, website freezes, can't log in, can't log out, can't amend an order or change a slot, won't load, have to checkout and come back, shopping takes hours! tried customer service and got someone twice who couldn't understand me and had to repeat over and over and she said I haven't even got an account... found my customer ID and she found it eventually- I cancelled my order yesterday after two hours of hassle and went to have a nervous breakdown... off to another Supermarket now... aaaaahhhhhh!!

Oh and to add, I was told Asda website not compatable with Google Crome and I needed to change to Internet Explorer 8... so I did and just as bad...

Viqui Battle · 20 September 2013 - 09:34

I have an order booked which I need to amend... been trying since 1pm, and I can't access it... I agree with comments about being much worse since the website was updated. Have used them for online shopping for ages - seriously considering using another supermarket now :(

Noreen Wells · 20 September 2013 - 05:28

Cant get on to Asda website - from early Friday morning - now 1.30 p.m.

Lindsay Babycakes Farrow · 1 September 2013 - 06:34

Tried to book a delivery slot it totally froze up. I shut page down to try again now won't let me log in, noticed these glitches now a few times all since they updated to the new website :-( not a happy shopper :-(

Julie Fountain · 31 August 2013 - 00:22

can not check out, my first ever attempt at on line shopping and Asda has destroyed it.

Elise James May · 29 August 2013 - 07:01

This is beyond the joke now its been like it over a week why cant they get it sorted, how much money must they be losing eh, it lets me log in and choose a slot and then freezes up when I try to do anything else GET A GRIP ASDA

Margie Mclaren-Dawes · 28 August 2013 - 06:05

ive shopped with asda for years and have got to say ive had nothing but trouble since they changed their website !!!

Sylvia Wall · 28 August 2013 - 05:54

tried logging into asda website and it wouldnt let me, after using this site for a cpl of yrs asda need to get there act together or they will lose alot of customers

Autumn Morris · 28 August 2013 - 05:54

Called Asda at 13:50 who have confirmed that their website is down due to a technical issue at their end.

Autumn Morris · 28 August 2013 - 05:51

13:50 - Called Asda who have confirmed that their website is down due to a technical issue at their end.

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