Asda.com website not working? Is it down right now?

Asda.com Server Status Check
asda.com screenshot
AsdaWebsite Name:
www.asda.comURL Checked:
Response Time:
Last Down:
Checking Asda
Please wait while we check the server...
Asda Website Status History
Asda.com server report and response time

The above graph displays service status activity for Asda.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.May.2016
06:310.87 ms. 
23.May.2016
08:381.05 ms.
23.May.2016
10:421.02 ms. 
23.May.2016
13:051.08 ms.
23.May.2016
15:141.17 ms. 
23.May.2016
19:071.41 ms.
23.May.2016
21:072.88 ms. 
23.May.2016
23:423.09 ms.
24.May.2016
06:021.1 ms. 
24.May.2016
08:372.52 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 09:52

We have tried pinging Asda website using our server and the website returned the above results. If asda.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Asda - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Asda.com?
▼ LAST 24 HOURS ...
Elaine James · 12 hours 41 mins ago
· · Android Browser 4.0 on Android

Can't checkout on asda direct

▼ YESTERDAY ...
Caryn Wakelin · 1 day 14 hours ago
· · Chrome 50.0 on Windows

Asda.com is up but can't access the George or direct pages. Says the connection was reset.

▼ LAST 7 DAYS ...
Carol Gilbert · 4 days 16 hours ago
· · Chrome 50.0 on Windows

I rang the 0800 number (South Africa) regarding a complaint I had but no help whatsoever so I contacted customer services at head office & advised her of my complaint and told her I'd already spoken to someone in SA. She asked me to hold the line & after about 20 secs another voice asked if they could help, couldn't believe it she had put the call through to South Africa.

▼ LAST 30 DAYS ...
Jean Norfolk · 16 May 2016 - 11:31
· · Chrome 50.0 on Windows

Well it seemed it was OK when they took my fee for delivery pass, and after that all I got was "access denied!"

Fran Heyes · 15 May 2016 - 21:19
· · Chrome 50.0 on Windows

Having a really hard time checking out my order and get the dreaded error "Sorry, we're having a few technical difficulties and can't get a response from our systems at the moment. Please try again later". It's been like this for hours now with no sign of getting better and no response from Asda technical help, just ignored emails and unhelpful phone staff. For an online grocery store the size of Asda this is laughable. Epic fail ASDA.

David Toulson · 14 May 2016 - 14:08
· · Chrome 45.0 on Windows

If you guys are really stuck have you tried the Asda app that might work

David Toulson · 14 May 2016 - 14:07
· · Chrome 45.0 on Windows

I can logon but cant check out or review previous orders, Price Guarantee is work :) Message I get :-
Access Denied
You don't have permission to access "http://groceries.asda.com/account/orders" on this server.Reference #18.bf81655f.1463234700.52b2ac

Joanne Gray · 14 May 2016 - 09:01
· · Silk 49.2.1 on Kindle Fire

Trying to check the status of my grocery order, but I am either getting a message saying I can't access Asda's website from my server, or when I can get on the site and choose an option, I keep being bounced back to the password entry even though my password is being accepted.

Katie Briggs · 13 May 2016 - 22:08
· · Chrome 50.0 on Windows

cant get online shopping done asda down does anyone know when this will be up and running again?

Robert Williams · 26 April 2016 - 14:15
· · Chrome 49.0 on Windows

Trying to check out but keep getting error notice to tell me to try again later - some problem with booking a delivery - absolute pain.

▼ LAST 6 MONTHS ...
Julie Mcgahan · 18 April 2016 - 17:34
· · Chrome 24.0 on Windows

cant check out

Gwyneth Axford · 5 April 2016 - 12:54
· · Chrome 49.0 on Windows

gwyneth axford unable tp checkout i have goods ordered for delivry on wednesday am unable to go to the store with my disablity so what now

Margaret Stewart · 1 April 2016 - 17:32
· · Firefox 45.0 on Windows

Asda won't let me sign in - what's the problem?

Charlotte Doris Ellis · 26 March 2016 - 21:05
· · Chrome 38.0 on Android

Asda website wouldnt let me check out, i went on to google chrome and on to asda and it has let me check out on that

Nicola Barker-fawssett · 23 March 2016 - 06:34
· · Chrome 49.0 on Windows

ASDA HOME DELIVERY USELESS !!, WHY WOULD THEY THINK ITS OK FOR THEM TO CANCEL MY ORDER PLACED LAST NIGHT FOR DELIVERY EARLY THIS MORNING. DO THEY NOT REALISE SOME PEOPLE HAVE NO OTHER MEANS OF SHOPPING AND HOME DELIVERY IS A LIFE LINE .
MY LIMBS ARE VERY PAINFUL TODAY CANT GO TO SHOPS INCREDIBLY PAINFUL TO STAND OR TYPE COULDNT EVEN HOLD PHONE FOR A MINUTE AND NOW CANT EVEN PLACE AN ORDER ON LINE, LUCKY WE HAVE BEANS AND BREAD IN CUPBOARD.

Nicola Barker-fawssett · 23 March 2016 - 06:27
· · Chrome 49.0 on Windows

cancelled my order which was due this morning and now when try to re order no home delivery or click and collect slots available , message showing "sorry we've had a technical error and your delivery slot couldn't be booked, try again a bit later.

Nadja Thackray · 10 March 2016 - 06:25
· · Chrome 49.0 on Windows

I'm in the middle of amending an order and the screen has gone blank. Tried three different computers and it is the same on all of them. When will this issue be resolved as now the order won't go through as i haven't checked out yet

Shelley Mitchell · 9 March 2016 - 16:49
· · Chrome 46.0 on Windows

wont allow me to checkout go round in circles with customer services

Julia White · 5 March 2016 - 19:35
· · Chrome 47.0 on Android

I cant get passed payment verification. Then when i log back on, all my shopping has disappeared out of my basket . keeos happening. !?

Margaret Stewart · 5 March 2016 - 10:55
· · Firefox 44.0 on Windows

can't move on to checkout

Joseph Mackulin · 3 March 2016 - 14:07
· · Safari 9.0.3 on Mac

Cannot add anything to basket nor can i book a delivery slot. Been trying for two days now. It just keeps on saying that we're having technical issues right now, come back later.

Helen Coates · 3 March 2016 - 10:47
· · Internet Explorer 11.0 on Windows

Wont let me reorder - unable to do anything & it keeps showing me a below order of 4 items that I have not done. Wont let me empty the trolley or add a new order. All I keep getting is an error message & to try later. This has been going on all week!!!! what is going on!!!!!!!

Charlotte Doris Ellis · 1 March 2016 - 18:02
· · Chrome 38.0 on Android

Wont let me checkout tried ringing customer services . I might as well of being speaking to my dog the lady on the other end didnt have a clue what i was asking. Very fustrating . Think i will try somewhere else

Jamila Mangera · 29 February 2016 - 21:50
· · Chrome 48.0 on Windows

I'm at the checkout stage on George, filled in the fields required and when I press 'Next', it won't let me to proceed, highlighting that I have not entered the DOB correctly. So I checked again and again but there is NO such field to input this. Am I missing something?? There is definitely no box for DOB! Just title, first name, surname and phone number. Aargh! So frustrating! looks like I won't be ordering...waste of time!!!

Amy Cox · 28 February 2016 - 23:10
· · Chrome 33.0 on Android

Unable to complete payment verification.. Unusual! Never happened before.

Catherine Wakeling · 25 February 2016 - 07:16
· · Chrome 48.0 on Android

Useless app and website. Lost my slot because it won't complete payment verification

Joy Freeman · 18 February 2016 - 19:56
· · Chrome 48.0 on Windows

3 days trying to access checkout and account settings. Just getting a load of blue text and even the links there wont work. Given up and gone back to Tesco. How many more customers are ASDA prepared to lose?

Carol Kay · 2 February 2016 - 14:21
· · Chrome 48.0 on Windows

cant checkout on asda website, tried rebooting computer, tried deleting cookies etc. when that failed tried system restore to earlier date, still no go!!!!!

Alison Codling · 30 January 2016 - 13:34
· · Chrome 48.0 on Chrome OS

Trying from Friday 29/1/16 and today keeps saying network busy want to get phone time

Tailtidy Mandy · 18 December 2015 - 05:19
· · Chrome 28.0 on Android

I can't log in keeps saying doesn't recognise my details so I reset my password and I'm STILL getting the same message ?What's going on Asda??

Maria Taylor · 3 December 2015 - 16:26
· · Internet Explorer 11.0 on Windows

Bee trying for 3 weeks to book a delivery slot with Asda. Despite phone calls, twitter and emails promising it will be ok by the end of the day ..........STILL exactly the same!! Glad Morissons are delivering locally now. I'll give them a go

Tanya Louise Garrett · 1 December 2015 - 20:41
· · Chrome 46.0 on Windows

1 Dec 2015 20.40pm been trying to checkout on Asda home shop for 40 mins and all i get is an error..... useless

Sue Smith · 1 December 2015 - 19:59
· · Chrome 34.0 on Android

Cannot check out it says system not available try later been like this for 2 hours I'm off to tesco need my shop

Audrey Harris · 1 December 2015 - 07:51
· · Chrome 46.0 on Windows

what is wrong with your website phoned but are no help know oneder they are loosing customers

▼ MORE THAN 6 MONTHS AGO ...
Nick Clorley · 23 November 2015 - 20:32
· · Chrome 46.0 on Windows

And still can't checkout. Nothing wrong at the bank end like the error message says. Helpline just get you to delete history & cookies. What a joke it's clearly their end.

Susan Hood · 22 November 2015 - 10:11
· · Android Browser 4.0 on Android

Is Asda website not working at the moment ? Have added items to basket which i want to pay for signed in i can only go as far as delivery as it goes straight to homepage after that , its been like it now for about 14 hours its so frustrating.

Gillian Brewin · 12 November 2015 - 12:09
· · Internet Explorer 11.0 on Windows

Put on my order as normal wouldn't let me check out blamed my bank. Nothing wrong with my bank, have checked.

Melanie Murphy · 11 November 2015 - 23:48
· · Firefox 42.0 on Mac

cannot ammend an order placed previosly - checkout is broken - left with an order that we do not want - we have tried 3 times to place the order before midnight and each time it took an hour and each time there was a technical error - no help line available - 24 hour line of local shop left us on hold for an hour- Morrisons next week

Eva Michel · 4 November 2015 - 19:49
· · Safari 8536.25 on iPad

Keeps saying there's a technical hiccup, return to previous page and try again. Been trying for days. Out of patience and somewhat hungry so I guess I'll have to stick with tesco.. Hey ho.

Steve Tavener · 29 October 2015 - 13:02
· · Chrome 46.0 on Windows

I can't log in - never mind back to Tesco's - you may hate them but at least they can run a website

Audrey Harris · 29 October 2015 - 09:47
· · Chrome 46.0 on Windows

unable to check out my order what is happening i am not the only customer having problems please sort this out

Julie A Richards · 26 October 2015 - 18:28
· · Chrome 46.0 on Windows

I have been having problems not being recognised, resetting password, then it tells me there is an error, ,now it's telling me the website is being updated, it has been like this since Friday that I know of.

Lucy Lewin · 23 October 2015 - 16:44
· · Safari 8.0.7 on Mac

Why is this coming up? 'Sorry, due to a technical error your delivery slot could not be booked. Please try again a bit later.' I'm only amending an order, I already have the slot grrrrr.

Gillian Brewin · 21 October 2015 - 08:03
· · Internet Explorer 11.0 on Windows

Gillian Brewin. My computer just freezes as soon as I log into Asda groceries. Been usin g home delivery for many years. Will now have to shop elsewhere.

Nickie Claridge · 12 October 2015 - 18:17
· · Chrome 45.0 on Android

I cannot continue with my clixk and collect order, its very frustrating

Sioned Evans · 6 September 2015 - 21:00
· · Safari 7.0 on iPad

My account, address and all contact details are coming up but it keeps switching to create a new address and won't accept it. Getting very annoyed after trying to log out and then log back in successfully several times!!!

Linda Wick · 3 September 2015 - 09:09
· · Safari 5.1.9 on Mac

I've been trying to look at ladies tops for over 30 minutes the pages are hardly moving about to give up and look elsewhere.

Jan Taylor · 26 July 2014 - 09:03
United Kingdom · BT · Chrome 36.0 on Windows

tried making an order but at checkout, a screen comes up saying 'continue' but it doesn't do anything! tried going back a page but takes me back to home page and my order is lost! why???

Jennifer Alderson · 12 July 2014 - 14:12
United Kingdom · Sky Broadband · Safari 5.1.9 on Mac

Unable to enter card number to make a payment. When I enter the card number and move to next box to enter my name it puts commas in the number and changes it, i've tried numerous times but it is the same every time.

Lynne Dearlove · 11 July 2014 - 10:38
United Kingdom · Virgin Media · Firefox 30.0 on Windows

Can't pay with my Pure Card. Been trying to check out for ages. Asda services not able to find out why. Site seems to be experiencing problems

Jock Stewart Redmond · 10 July 2014 - 11:48
United Kingdom · Cable & Wireless UK P.U.C. · Internet Explorer 9.0 on Windows

cant get my groceries paid, im disabled pensioner what a poor service

Curly Sam · 3 July 2014 - 16:30
United Kingdom · PlusNet Technologies · Internet Explorer 10.0 on Windows

Unbelievable. Spent ages entering my order and checking out before the time slot expired, only to be left 'hanging' when payment was going through. Therefore the time elapsed. GRRRR! Lost my time slot for the day. Tried to rebook for Saturday, but still not letting me actually pay for the delivery. What is going on ASDA?!!

Zanne Watson · 30 June 2014 - 09:47
United Kingdom · Sky Broadband · Internet Explorer 9.0 on Windows

Placed an order, all good until it came to checking out. As soon as i scroll down to pay with card screen freezes and box comes up to say Internet explorer has stopped working. What a kerfuffle - have tried everything to pay for the order just not happening. Angry, frustrated and hungry :-(

Kerry Louise Healy · 19 June 2014 - 03:35
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

I need to amend my list too it's not good enough when you have a baby hope it comes tomorrow would of gone to Tesco but I have the 3 months pass

Alison Bayne · 18 June 2014 - 05:18
United Kingdom · BT · Chrome 35.0 on Windows

Can't login. Password details are saved on my laptop and automatically entered but are not accepted. Tried the forgot password link but this did not direct me to a page where I could enter my email address - it went to the "help" section.

Seshiria Freya · 17 June 2014 - 13:45
United Kingdom · PlusNet Technologies · Firefox 29.0 on Windows

Haven't been able to access Asda website the last 24 hours. When I try to add something in my Basket it insist on telling me I cant add more than 24 at a time - I really just want ONE chicken please!

Danielle Curran-Bowen · 14 June 2014 - 00:17
United Kingdom · Sky Broadband · Internet Explorer 10.0 on Windows

asda not working AGAIN! cleared my trolly then its back again then its not. cant check out, cant book a slot. couldn't log in last night, fri 13th jjune of all days and today, the 14th june log in but all other problems happening. surely an business this size should not have these problems!

Ruth Campbell · 29 May 2014 - 08:29
United Kingdom · Zen Internet · Chrome 35.0 on Windows

couldnt check out just now. Tried logging out and using a different browser - Asda site wouldnt load. Cleaned out cookies - still no joy.

Agha Zulfiqar · 25 May 2014 - 07:35
United Kingdom · Three · Chrome 35.0 on Windows

I have no idea why I cannot login to my account. I have placed an order, now I want to make some amendments but it doesn't get login. It says login failed. what can I do?

Xara Pandora · 19 May 2014 - 08:10
United Kingdom · Virgin Media · Safari 7.0.3 on Mac

It's working for me now, hasn't been for the last hour but I can now finally amend my order! Good thing, too, as it's due tomorrow! You all might want to check now as well, before it stops working again!

Mandy Rowe · 13 May 2014 - 05:31
United Kingdom · TalkTalk · Chrome 34.0 on Windows

Can't add to basket, tried customer services advice and got 'cannot add more than 24 items' but still nothing in my basket.

Carol Creed Denham · 11 May 2014 - 01:45
United Kingdom · Virgin Media

Day 3 and still cant order from Asda what the heck is going on here ASDA? :(

Marie 'rie' Rigby · 10 May 2014 - 16:45
United Kingdom · TalkTalk

I search for 'cereal', no results found, but underneath customers viewed Kellogg's CEREAL etc. Type in Kellogg's, NO RESULTS but customers viewed 'Kellogg's cornflakes' It's a joke to be honest. When you click the 'ood cupboard' option, cereal isn't even an option!. Grrrrrr. Everything I search for, no results! Please sort it out!

Paula Thwaite · 9 May 2014 - 11:41
United Kingdom · TalkTalk

Ive just spent the best part of two hours doing my asda shop and for some reason its emptied my basket and saying i need to book a slot but when i click on the choose a slot it jumps to other pages?? Is their a problem with the site??

Sammilou Patrick · 8 May 2014 - 23:54
United Kingdom · Kcom

i have been trying to order a item from website for 24 hours will not let me

TwinkleToes Allan · 7 May 2014 - 06:59
United Kingdom · BT

This is the SECOND week I can't do online shopping - Waste of time having a delivery pass!!!

Jane Hawkes · 7 May 2014 - 05:02
United Kingdom · BT

Being trying to log into Asda for 24hours now - just keeps saying having technical hiccups and come back later

TwinkleToes Allan · 2 May 2014 - 14:14
United Kingdom · BT

STILL NOT WORKING!!! Luckily I have been given the loan of a car to go shopping but it is NOT convenient and besides, I have PAID for a Delivery Pass! Come on ASDA pull your finger out and get the site working properly!!

Lesley Hallam · 2 May 2014 - 13:30
United Kingdom · Sky Broadband

have not been able to log on to asda for 5 days now, have spoke to online support twice still no good, was told they up and running. morrisons may get my order

TwinkleToes Allan · 30 April 2014 - 13:38
United Kingdom · BT

I keep getting something like 'We're experiencing a technical hiccup' or it lets me log on, but tells me, 'Your slot has now expired. Please choose another slot now.' Except I haven't even booked a slot or done my shopping yet! This has been happening for 24 hours now!!

Phil Aldridge · 23 April 2014 - 11:07
United Kingdom · BT

I've tried to check out my order for the past 5 days now and still get the Technical Error page!! I've phone their helpline twice and was told that it's only happening to some customers, good bye!! Not good enough as i HATE going into a supermarket - would rather go hungry - and probably will at this rate!!

Catriona McIntosh · 22 April 2014 - 00:04
United Kingdom · TalkTalk

Various error messages since 5.30am, technical difficulties, sorry we're having problems etc, and not letting me checkout.

Wendy Chandler · 18 April 2014 - 13:34
United Kingdom · Virgin Media

my last weeks shopping is still showing, all i can do is amend an order that was delivered last week

Karin Clark · 16 April 2014 - 12:55
United Kingdom · Sky Broadband

I can log in... but it won't complete my order, I was trying to edit. It was due tomorrow... so I have 2 hours! Noooooooo.

Marguerita Russell · 14 April 2014 - 06:00
United Kingdom · BT

Encountered the problem on 03 April. Have been trying to check out since then. At last, today, I was able to check out an order!

Curly Sam · 13 April 2014 - 12:59
United Kingdom · PlusNet Technologies

20 MINS on hold to call centre because I can't get past the Order Summary page...won't bring my shipping address onto the final part of the order. Her response? "Website is having some difficulty, try again tomorrow." Second time I've had issues with Asda in 2 weeks. Won't be using again for quite some time! Grrrr!

Tim Neild · 10 April 2014 - 14:49
United Kingdom · PlusNet Technologies

I have been waiting for the dial to stop spinning in the checkout process for over an hour :(

Katrina Kirstï Harris · 9 April 2014 - 06:50
United Kingdom · TalkTalk

wont let me sign in and need to add some items before its delivered friday, been trying for 2 days now, not happy :(

Marguerita Russell · 9 April 2014 - 06:21
United Kingdom · BT

Today I tried again to confirm an order. Still get the continuous whirling sign and nothing else. I have emailed the following complaint to ASDA. I hope they do something about their website and home shopping facilities:

Dear Sir/Madam

I am still unable to confirm my ASDA home shopping grocery order after a week and a half of trying. I know that others are experiencing similar problems and writing on the internet about it daily yet all the suggestions I have had from your support team, either over the telephone or by email are treating the problem as if it were due to me, my cards, my browser, my computer or my understanding of how to do online shopping.

THESE SAME DETAILS AND APPLICATIONS HAVE WORKED MANY TIMES BEFORE WITH NO PROBLEMS.

I have put into practice all the suggestions given to me by your support team.

The problem is with your website and not with me or any of the people who have experienced similar problems. I have purchased a 15.00 delivery pass but cannot use it or make any purchases online from ASDA.

Please put this website right for me and the many others who are experiencing similar 'blockages' and nonsense told to them on their screens, by emails and by telephone.

Marguerita Russell · 8 April 2014 - 10:07
United Kingdom · BT

I still cannot confirm an order. Got an email from ASDA customer support telling me to do any of three things, quote:

You can try the following:
• Please run ASDA website with Internet explorer 8 or above
• Cookies should be enabled on the computer you're using to access the Website
• Delete browsing history and clear cookies to ensure that the website runs smoothly '

I have done all those things. Even if it were my internet explorer that would still not explain why everything has worked well for about 7 orders, confirmed paid for and delivered without any website problems.

The problems I have been experiencing first arose when the site was experiencing difficulties and was putting notices to say so on the website. I think these website problems have not been put right yet.

Macy Moo · 7 April 2014 - 11:45
United Kingdom · BT

Have been trying all day to check out at ASDA website. What is happening? So frustrating!!

Yvonne Todd · 7 April 2014 - 10:58
United Kingdom · Sky Broadband

Can't update payment card details. Getting fed up now, Waitrose looking good!

Elaine Huddy · 7 April 2014 - 08:51
United Kingdom · INFONET Services Corporation

Hi I have been trying since Sunday morning to pay for my groceries, cannot get a straight answer from their call centre. What is going on???

Sharon Mcmillan · 4 April 2014 - 03:54
United Kingdom · Virgin Media

been trying since last night to complete checkout with same error... card details fine, money in bank... whats problem???

Marguerita Russell · 3 April 2014 - 12:19
United Kingdom · BT

I am unable to confirm my order today 03 April 2014. Last Monday I tried to amend an order on numerous occasions throughout the day but could not confirm the order. The website did not allow me to amend my order by kept repeating the message that I should sign out by a certain time or the original order would be delivered. The original order was eventually delivered minus the amended add on items.

I made a telephone call to the helpline but found that it did not help at all. I spent a lot of time trying to do what should have taken just a few minutes which has made me feel quite angry about the website service I have NOT been given. No proper explanation was given on the site or on the telephone.

Now the same thing is happening again. Today i cannot confirm an order. Again i have spent lots of time waiting and not getting through. When i rang the store they were helpful but i was sent on another round which eventually put me through to the same useless number.

Roy Sainsbury · 2 April 2014 - 02:28
United Kingdom · TalkTalk

It is not a problem getting to asda.com but when selecting groceries from there and then trying to sign in.

Wayne Leiper · 31 March 2014 - 04:15
United Kingdom · Sky Broadband

Made an order, cant complete checkout !! Been trying back and fore for an hour now ! I guess this is the end of Asda deliveries for me then !!!

Negombo David · 31 March 2014 - 02:28
United Kingdom · Sky Broadband

Asda is down this morning - keep getting some message about high volumes of traffic! Better try Sainsburys!

Tiana Billon · 31 March 2014 - 02:16
United Kingdom · Coms Plc

Is Asda grocery website not working today? I've been getting this message for the last few hours..
"We are currently experiencing high volumes of traffic" :(

Maureen Kershaw · 28 March 2014 - 23:22
United Kingdom · BT

every time I try order George clothing for delivery to store, it will only let me have home delivery with a charge. I select the store for collection at then the page sticks and will not let me go to payment stage. Last time this happened I rang Asda Direct and they said they are not allowed to do phone orders any more so had to go through customer complaints, speak to the George Manager and see if she could help, which she couldn't so sorry Asda your website is just rubbish!!!

Anita Marie Morris · 26 March 2014 - 04:46
United Kingdom · BT

i cant log out of my account i cant log in to log out either but its saying welcome back darren on the screen like im logged in its not recognising my password either

Ann Newman · 25 March 2014 - 16:03
United Kingdom · BT

Asda website has been down all evening. Managed to get through on phone after 30mins and the poor woman on the other end was very understanding but couldn't do anything. We have an order tomorrow which I cant now alter. Perhaps they could give people more time after 11pm when this happens so we can alter orders up until say 3 hours before delivery?

Amanda Di Rienzo · 25 March 2014 - 14:06
United Kingdom · Sky Broadband

So frustrating. Have wasted 30 mins so far trying to log in and now I can't place my order in time for the delivery slot I need. Wish I hadn't signed up to their three month pass as easier to go to the store (you also get more bargains that way too).

Wendy Forster · 25 March 2014 - 14:05
United Kingdom · Sky Broadband

Yep same issues as other people. Really frustrating and can't get through on the phone. Asked for a password reset as thought it was me and now can't get in with either new or old password and its now telling me they don't deliver to my postcode despite doing so for the last five years! Would have been quicker to drive the 20miles there and back to get it.

Sarina van Ruth · 25 March 2014 - 13:56
United Kingdom · TalkTalk

To all frustrated shoppers... apparently they're 'working on it' and 'escalating the matter' ... If I had a pound for every time I hear that I'd be able to pay for delivery...

Suzanne White · 25 March 2014 - 13:54
United Kingdom · Sky Broadband

Can't Log in, keeps coming up with red error message. Very frustrating as i've already booked my slot earlier in the week and now need to change it!!!

Kayla Tee · 25 March 2014 - 13:53
United Kingdom · Virgin Media

at first I cant log in then I got logged on then it told me my account didn't exist its wiped all my favourites all my shopping lists etc etc every time clicked on an item it shows red error messages saying you cant have more than 24 of this item except I only clicked it once and only want one of that item. cant even send an email enquiry it just freezes the page n it wont allow me to log out! really annoyed with this asda service and when I tried to ring up they've just kept me on automated "we will be with you soon due to a lot higher volume of calls" for ages!

Cassey Mcbay · 25 March 2014 - 13:48
United Kingdom · TalkTalk

frustrated cant log on to do my weekly shop. got on earlier for a few seconds then it froze. really dont want to shop at tescos but might have to at this rate

Samantha Louise · 25 March 2014 - 13:42
United Kingdom · Sky Broadband

The website won't even let me log in. Just keeps throwing up and error message about user API???

Sarina van Ruth · 25 March 2014 - 13:41
United Kingdom · TalkTalk

Not logging me in, basket now empty (probably because I'm not logged in)... just getting a red error message with "ies.asda.com/asda-webstore/modules/login_redirect.shtml?loginStatus=loginFail" at the bottom.. need food and I want to pay £1 for delivery!!! Come on ASDA you should be on the ball with this!

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