Aol.com website not working? Is it down right now?

Aol.com Server Status Check
aol.com screenshot
AOLWebsite Name:
www.aol.comURL Checked:
Response Time:
Last Down:
Checking AOL
Please wait while we check the server...
AOL Website Status History
Aol.com server report and response time

The above graph displays service status activity for Aol.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
17.Dec.2014
17:1517.37 ms. 
17.Dec.2014
19:1617.44 ms.
17.Dec.2014
21:2017.37 ms. 
17.Dec.2014
23:2217.49 ms.
18.Dec.2014
01:3014.84 ms. 
18.Dec.2014
03:4317.37 ms.
18.Dec.2014
05:4517.32 ms. 
18.Dec.2014
07:4817.38 ms.
18.Dec.2014
09:5115.11 ms. 
18.Dec.2014
11:5414.87 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 13:39

We have tried pinging AOL website using our server and the website returned the above results. If aol.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AOL - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Aol.com?
▼ LAST 12 HOURS ...
Rose Jonas · 4 hours 30 mins ago
· · Firefox 34.0 on Mac

AOL has had the same AOL TODAY section running for days. And my mail only says LOADING continuously

▼ LAST 6 MONTHS ...
Joe Cutajar · 18 September 2014 - 06:12
United States · CenturyLink · Chrome 21.0 on Windows

My AOL email is down..........CS says the server is down for part of their customers. Aol works, just no email's Anyone else having this problem
Phoenix AZ

Robert Richardson · 27 July 2014 - 06:16
United States · Air Advantage · Internet Explorer 11.0 on Windows

No connection available to AOL using their 9.7 version. Using IE11, I can get to the Internet. Using Bing and Google, I find their search engines have links to AOL Mail, but those don't connect either. Despite this site saying it is up, my laptop says it is not.

Raquel CR · 24 July 2014 - 13:30
Spain · Orange Espana · Firefox 30.0 on Windows

Icqmail inbox does not allow me log in . Always the same Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later, since 4 days. What happens?

Ever Roof · 20 July 2014 - 11:53
United Kingdom · Orange Home UK · Firefox 30.0 on Windows

AOL Sign In
Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. ICQ mail: since 3 days... horrible

Regina Meyer · 16 July 2014 - 12:28
United States · Comcast Cable · Chrome 35.0 on Windows

I keep getting this message: Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Am using Chrome. Help! I can access my mail but nothing else on AOL.

Zoe Roberts · 16 July 2014 - 12:26
United Kingdom · BT · Firefox 24.0 on Windows

aol is always down for me, use to have aol when i was younger and ever sinse i had problems with msn, i went back to aol. since i have been back to aol, it has been a terrible choice, i never get mey emails, and when i do, its like 55 at 1 time. aol sort it out.

Heather Harwood Flack · 14 July 2014 - 18:38
United States · AT&T U-verse · Internet Explorer 10.0 on Windows

Have had trouble accessing mail for a couple days now. AOL home page usually loads OK, but when you try to sign in to mail it just spins its wheels. If you try to sign in to AOL, sometimes it "takes" and sometimes it doesn't. When it does, it tells you how many unread emails you have, but the preview is unavailable. Then when you click on the mail icon 8/10 times it just spins its wheels. Trouble with all our browsers. Mail works fine on my phone via same router.

Karen Como Howard · 13 July 2014 - 11:30
United States · CenturyLink · Silk 3.21 on Kindle Fire

I was able to access my AOL account earlier this morning but when I just tried again - I was not able to access. Message given was 'incorrect user name or password'. Address is dlhoward717@aol.com. Please advise.

Grant Thrall · 10 July 2014 - 07:41
United States · CenturyLink · Firefox 30.0 on Windows

My email has been unavailable for 2 hours and 10 minutes so far. The advertisements are coming just fine...

Julee Hickcox · 10 July 2014 - 07:22
United States · Verizon Internet Services · Safari 7.0.4 on Mac

Can't get my mail from ANY devise. What's up AOL? Can you give us some answers as to how long we will have to wait???

Sue Marine · 10 July 2014 - 07:11
United States · Optimum Online · Internet Explorer 11.0 on Windows

It's nice we can all post that we can't access aol mail, but why doesn't aol post and tell us what's wrong?

Leslie Hartley · 10 July 2014 - 07:08
United States · Verizon Internet Services · Firefox 30.0 on Windows

I finally was able to login but my new mail messages, contacts and old mail messages are gone. How do I get them back?

Cindy Meyer · 10 July 2014 - 06:55
United States · Nationwide Mutual Insurance Company · Internet Explorer 8.0 on Windows

I am having the same problem that most are, says wrong password! This was actually happening last night while I was at dinner as well.

Barbara Barrow · 10 July 2014 - 06:50
United States · RCN · Internet Explorer 7.0 on Windows

e-mail is down on one screenname - works on others- AOL admits it's an issue with one of their servers

Annette Cauwenberghs · 10 July 2014 - 06:33
United States · Verizon FiOS · Chrome 35.0 on Windows

cannot access my email at all. on phone or computer. says email temporarily unavailable. whats going on?

Jonny Worley · 9 July 2014 - 04:40
United States · Verizon Internet Services · Chrome 35.0 on Windows

Aol is down in Vinton Va., has been off and on for the last 2-weeks. Never got a real live person to tell me any thing!!!

Diane Jordan Peterson · 8 July 2014 - 21:09
Canada · Shaw Communications · Firefox 30.0 on Mac

Having a horrible time...does not want to load on Firefox... takes 10 to 20 attempts. This has been going on for about month, end of June until today, July 9. Unacceptable and is forcing me to consider a switch after 20 years as a loyal AOL customer.

Nelson Alvarado · 8 July 2014 - 11:30
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Have a problem aol mail. Keeps on trying to get my pass word changed. I do that but never sends me a confirmation. Then ask for my credit card # soit can add a free service. Aol is hacked or a hacker?

Doug Thomas · 8 July 2014 - 09:23
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

I can get into AOL but cannot sign in. All I get is wheel spin then nothing. Why not just shut this off if it's going to have constant problems.

Nancy McKean Davis · 7 July 2014 - 19:44
United States · Comcast Cable · Chrome 35.0 on Windows

Haven't been aol to access aol mail on Droid since july 4th 2014. Won't sync just keeps saying can't reach server. Verizon claims to not know why

Bruce Bobryk · 7 July 2014 - 08:27
United States · Hughes Network Systems · Firefox 30.0 on Windows

I keep getting Whoops message from AOL while I'm browsing. I can't access Google or other sites. What's going on with AOL?

Maria Concepcion · 6 July 2014 - 17:18
United States · Comcast Cable · Chrome 35.0 on Windows

When I tried to enter in my aol account it is telling me the security certificate has been removed and that site can't be trust it. Is anyone else getting that message? I am afraid to do any activities in the site for fear of complication or security breach. Please let me know if anyone else is having this issue

Karen Gallagher · 4 July 2014 - 01:23
United Kingdom · Sky Broadband · Safari 5.1.7 on Mac

unable to access email continually stating to change password and when do this states changed then when log in states again change password

Erica Wells · 1 July 2014 - 07:34
United States · Optimum Online · Firefox 31.0 on Windows

All my other web pages are loading perfectly fine. AOL won't load and says there is a connection error. I need to access my mail and this is a huge inconvenience. Yesterday it worked fine on the same computer.

Dave Latham · 28 June 2014 - 02:54
United Kingdom · BT · Chrome 35.0 on Windows

Unable to access AOL this morning on Ipad or Desktop, router Ok as I can get skype and facebook etc.

Richard Brocklebank · 28 June 2014 - 02:32
United Kingdom · BT · Chrome 35.0 on Mac

Aol and hotmail both down . I think it's a BT issue, as this has happened before and it was BT's fault last time.

Trish Shenton · 28 June 2014 - 01:55
United Kingdom · BT · Chrome 35.0 on Windows

Cannot access aol.com or aol webmail - have done refesh and cleared cache etc but still cant access it.

Diane Jordan Peterson · 26 June 2014 - 18:53
Canada · Shaw Communications · Firefox 30.0 on Mac

Logging on is still sporadic... can't have an email system this bad so after 20 year I may need to rethink my loyalty to AOL. Sure wish someone at AOL would read these comments. My problem is now 3 days old and counting... way too long for me to remain patient as I send 100's of messages each week.

Connie Boyd · 26 June 2014 - 18:15
United States · Frontier Communications · Chrome 35.0 on Windows

still not able to get my emails... tried aol online help... no help there... goodbye aol i was loyal to you for 20 years... not anymire

Sarah Davis Bauer · 25 June 2014 - 04:35
United States · Time Warner Cable · Chrome 35.0 on Windows

I was able to access my email 30 mins ago, but now I cannot access email at all and my password won't work. I have tried to change my password and update account info online, but that won't work either. Please advise.

Yvonne Woudstra Joelson · 25 June 2014 - 04:18
United States · Frontier Communications · Firefox 30.0 on Windows

Keep getting the same message: Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. Why am I getting this error?

Christy Swann Schlothauer · 25 June 2014 - 04:12
United States · Comcast Cable · Chrome 35.0 on Windows

Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. Why am I getting this error?

Diane Jordan Peterson · 23 June 2014 - 13:55
Canada · Shaw Communications · Firefox 30.0 on Mac

I have been having a horrible time with AOL for the past week, middle of June 2014. Same trouble with each of our three user names. Slow, will not load, sometime loads, sometimes does not... mostly not. It is an unacceptable service and needs immediate attention. I have been a loyal customer since 1995, but could not put up with much more of this nonsense without switching over to my gmail account for good. I can't believe there are not more June posts here.

I live in Victoria, B.C. Canada, my service provider is Shaw and I use Firefox for browsing.

Steve Langman · 22 June 2014 - 12:55
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

I was logged in on another computer but needed to print something off so tried to log in on this computer all I get when I put in my email address and password is "Error: Incorrect Screen Name or Password. "
I can't reset my password as it says the details were created through Facebook, google etc which it was not.

▼ MORE THAN 6 MONTHS AGO ...
Susan Hall Parastar · 18 June 2014 - 13:47
United States · Comcast Cable · Internet Explorer 9.0 on Windows

Cannot access aol mail. Phone says incorrect username or password. On PC, I get an error page when I attempt to sign in to mail.

Paul Fox · 18 June 2014 - 13:26
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Aol e-mail account disconnected 30mins ago on my Galaxy S4. Won't accept my password. However, can still log in on-line and view e-mails with same password. No idea what's going on. My wife's account on her HTC one is ok.

Gen Minion · 18 June 2014 - 13:11
United States · Comcast Cable · Chrome 30.0 on Windows

I was able to find a bypass. Try logging in, then when you get the error, go to mail.aol.com and it should let you through to your mail. It did for me anyways.

Connie Boyd · 15 June 2014 - 16:06
United States · Frontier Communications · Chrome 35.0 on Windows

i usually get at least 50+ emails a day, i havent had 1 email for over 3 days what is going on with aol? and can someone tell me what to do to fix it?

Rosemary Gregory · 11 June 2014 - 11:19
United States · Comcast Cable · Chrome 21.0 on Windows

AOL is reachable, but the welcome page keeps disappearing with a "not found" page in its place. Yesterday it was the dreaded blue doughnut, multiple freeze-outs with the "AOL not responding" message on task manager. If I go to another server there's no problem. Sigh...

Gifted Johnson-Wilkinson · 11 June 2014 - 10:19
United States · Time Warner Cable · Chrome 35.0 on Windows

I have not been able to send any emails to other AOL users... It gives me an error message for that user. Please help

Elizabeth Gray Watkinson · 10 June 2014 - 11:03
United States · Xspedius Communications Co. · Internet Explorer 11.0 on Windows

When I try to log into my aol account to get my email it says "FORBIDDEN"

Edit: It actually say FORBIDDen, you don't have permission to access this server.

Sue Casswell · 9 June 2014 - 01:22
United Kingdom · TalkTalk · Chrome 35.0 on Windows

As soon as i try to get AOL my whole computer freezes.. everything else is ok once i turn comp off and restart it. So there has to be a problem at AOLs end?

Haffassa Tempt · 29 May 2014 - 00:18
United States · AT&T U-verse · Chrome 35.0 on Windows

I'm having the same issues. Can't login, message on desktop and smartphone both says password not recognized, followed by the "error" message and to "try back later".

Kathleen Watterson · 29 May 2014 - 00:05
United States · Cox Communications · Safari 7.0.3 on Mac

I'm having the same problem. I can't log in and I get a message on both my laptop and my iPhone saying my password isn't recognized.

Danelle McDermott · 28 May 2014 - 23:48
United States · Comcast Cable · Firefox 28.0 on Windows

Keeps saying "Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. "

Stacy Cox Kendrick · 27 May 2014 - 11:16
United States · KC Web · Internet Explorer 9.0 on Windows

I cant get aol to load at all. I can sign in but then cant get to my inbox or do anything else. When I click on my Inbox it just says loading. If I try to do anything else I get an error that comes up and sais aol.com is not responding and recover webpage. I click on recover webpage and it takes me back to the loading screen. This has been going on for at least two days.

Nanette Haughton · 26 May 2014 - 05:55
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Keep getting a message saying "can't complete logon". Can't access email on my smart phone either. Anyone else having problems?

Heather Price · 25 May 2014 - 12:35
United States · Comcast Cable · Chrome 35.0 on Windows

Keep getting "Bad Request" when trying to access my webmail. News articles won't open, get another "Bad Request"

John Todd · 20 May 2014 - 13:45
United States · BellSouth.net · Chrome 34.0 on Windows

AOL home page not loading. When it does load, when try to access a news article, page doesn't load. AOL home page blank even after refresh. Its been going on for about a week and getting irritated b/c like AOL.

Katie Martinez · 19 May 2014 - 09:08
United States · Comcast Cable · Chrome 34.0 on Windows

Haven't been able to get onto AOL's home page for several days now. Can still access mail, thankfully.

Evon Gokturk · 17 May 2014 - 19:19
United States · BellSouth.net · Firefox 29.0 on Mac

May 16 - 17, 2014, West Tennessee. AOL Homepage isn't loading -- MOST of the time -- on my iMac OS X 10.6.8. It loads sometimes, but not most of the time. Other pages open fine: Google, Wiki, Amazon, Youtube, TWC -- just not the AOL Homepage. To get my aol mail, i Google AOL, then click mail. That takes me to aol mail, but the AOL Homepage doesn't load.

Jackie Hunt · 17 May 2014 - 07:18
United States · Comcast Cable · Chrome 21.0 on Windows

I own a group group in Yahoo, have always for 7 years recieved my comments through my AOL. Now I do not. I have to go into Yahoo or The Group Home Page to read or write my questions, answers and post. Why did this change. When will this be back to normal. My group members are getting very upset, frustrated and confused with all the changes or errors happening. Please ley me know about this problem and when it will be resolved?

Fanny Parker · 16 May 2014 - 15:30
United States · Comcast Cable · Chrome 34.0 on Windows

I was having problems with my Comcast connection and had to turn the modem off and back on. That is when I started getting a blank page for AOL's main page. I got into my mail box by going to mail.aol.com thereby skipping the main page completely. I have also had the issue of getting errors when trying to open a piece of mail. Eventually I am able to but there is something really strange going on here. It doesn't have anything to do with US, it has everything to do with AOL but now I have to ask, why is COMCAST involved? I had to reboot everything twice to get back on the internet and it wasn't until I did that I was unable to access AOL's main page. It also sounds like everyone is getting the runaround. Hmmm

Jan Pje · 16 May 2014 - 11:11
United States · Comcast Cable · Firefox 29.0 on Windows

Yes, as of 11:07 AM on 5/16/2014, AOL is not functioning here in the Northwest. The main page doesn't even load. Looks like the issue is moving to certain locations over a period of days as not everyone is affected at the same time and some are able to access AOL but not access Mail or send.

Andrew Grimshaw · 16 May 2014 - 00:34
United Kingdom · Be Un Limited · Internet Explorer 9.0 on Windows

I cannot open any AOL e-mail on my account, it simply says "There was an error whilst loading the message. Please try again later" this has now been ongoing for two weeks. Will this change?

Minerva Ruiz Cordova · 14 May 2014 - 12:22
United States · Comcast Cable · Chrome 34.0 on Windows

Cannot email from AOL Mail-receive error message saying "Sorry, we are temporarily unable to send mail. Please try again in a few minutes." I'm at work. I don't have a few minutes. Any advice?

Joyce Henry Lamb · 14 May 2014 - 08:40
United States · Comcast Cable · Firefox 29.0 on Windows

AOL will not load for us we have no issues with FF or IE, this has been going on since early this morning 05/14/2014 started around 1AM

Sterling Dorje · 13 May 2014 - 11:26
United States · Time Warner Cable · Firefox 29.0 on Windows

I use the Desktop 10.1 software for some specific features and to manage multiple email accounts. I cannot sign into my account today. It still works using the 9.7 Software.

Don Burkins · 13 May 2014 - 10:18
United States · Comcast Cable · Safari 5.1.9 on Mac

I'll add that I too am getting the 403 message on both Safari and Firefox, using a Comcast cable connection. Noticed problem about 12 noon est, usa. Have access via phone and tablet, just not on desktop.

Deborah Petee Denning · 12 May 2014 - 18:05
United States · GorillaServers · Chrome 34.0 on Windows

I have had my same email address since 2004 and I am now in China and have had access to the address for the last year here. I have friends trying to reach me right now while they are visiting in Asia and I cannot get into my email for the last week and it is making me so mad!!! I have sent messages to Compuserve/AOL, but NO REPLY or help. I have an alternate email address that works under the same network, but I NEED HELP NOW and missing out on connecting with friends while here in China. HELP ME NOW AND EVERYONE ELSE!!!

Brian Wright · 11 May 2014 - 20:35
United States · Verizon FiOS · Chrome 34.0 on Windows

For the past two months I have not been able to access my AOL email! How can this be rectified? I have been an AOL customer since 2005. All of my contacts are there and I feel lost without them. I've contacted AOL via email with no response! HELP!!! I continue to get this message.

FORBIDDEN You don't have permission to access /_cqr/login on this server.

Shawn Morrison · 11 May 2014 - 12:15
United States · Wildblue Communications · Chrome 34.0.1847.131 on Windows

My email has been down since Thursday. Tried everything. Suggestion... get different provider and change business email to new provider and maintain 2 providers ...perhaps save aol as a "backup" It is down more than up

Carole Cullum · 10 May 2014 - 18:55
United States · Comcast Cable

my aol is not working. It comes up then just sits there and I can't use it. I tried the one on my desk top, then later when I got back my computer I went on aol.com and the same thing happens

Paul Crick · 10 May 2014 - 03:34
United Kingdom · TalkTalk

Same for me, no Email and getting error messages re pass word and user name. Started yesterday but totally out now and has been all morning

Debbie Cowap · 10 May 2014 - 02:56
United Kingdom · TalkTalk

unable to access aol email on phone or laptop. getting error, invalid username or password. tried to reset password and got yet another error message, unable to access at this time. so now i dont know whether i have changed my password or not. it told me to call them, but when you call, you wait ages and then get an automated message saying call back in 2 hours as they are resetting their systems. very frustrating!!!

Elizabeth Jarvie · 10 May 2014 - 02:51
United Kingdom · Orange Home UK

I, too, have been unable to access AOL on either my mobile phone or my new tablet. I have had messages saying incorrect user name and password and others saying Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. UK West Midlands

Susan Lupi Rau · 10 May 2014 - 02:37
United States · Verizon FiOS

tried to access mail on my phone said password was wrong - this happened to me last week too but I was able to change it on my PC now I can't even get to the site on my computer. I think I am going to transfer all my mail to gmail! This is ridiculous

Jeffrey Siger · 10 May 2014 - 02:32
Greece · OTEnet

Once again I cannot send or receive AOL mail on my mac, and when I try to sign in directly on the AOL site I get the dreaded message: "Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later." Been unsuccessfully trying again for over an hour. I have no problem with my other accounts.

Christine Segalas · 9 May 2014 - 11:41
United States · Comcast Cable

Can't access AOL mail on my desk top or lap top; however, I have been able to access my AOL mail on my smart phone.

Wendy Backshall · 9 May 2014 - 10:59
United Kingdom · Sky Broadband

My aol down, but it is not a problem, understand they have had security issues recently, the whole of aol I was told. x

Nansea Clendenen Hernandez · 9 May 2014 - 10:55
United States · Time Warner Cable

Looks like AOL is down, but people, don't panic. Find something else to do. Use your telephone to call that person to communicate. Get a cup of coffee. Take a little walk. Just sit quiet for a few minutes. Relax. Breathe. AOL will take care of it shortly. God bless and have a great Friday --weekend. :)

Fran Pearce · 9 May 2014 - 10:51
United States · AT&T Internet Services

I have been having problems with AOL being down with 2 computers. Please advise as to what is the problem and when will it be trustworthy.

Lysle Wagner · 9 May 2014 - 10:47
United States · AT&T U-verse

I'm having a problem accessing AOL Mail right now on my desktop but I can still access on my iPhone.
Edit: Whoops, can't get on my phone now, either!

John Hutchison · 9 May 2014 - 10:45
United States · Verizon Internet Services

I am in Washington DC area and was using AOL up to about 30minutes ago when it kicked me out in middle of long email draft and now won't allow me access

Mark Frost · 8 May 2014 - 07:24
United States · Mediacom Cable

Also unable to connect since early May 7th- someone used my email to spam all my contacts and it appears I'm now locked out- any suggestions on how to fix this problem- Thanks

Karmen Kelley-Realtor · 7 May 2014 - 09:43
United States · Comcast Cable

welcome screen is blank, try to open mail and all I get is a blank screen when i try to open an attachment -- what is going on?

Kathy Worley · 6 May 2014 - 12:40
United States · Comcast Cable

El Dorado Hills, Ca. AOL barely working. Takes forever to pull up message or send message. Mainly getting error messages

Gerri Bridgers · 1 May 2014 - 23:23
United States · Verizon FiOS

I have been trying to access Aol for two weeks, I can access my email from my phone but can not connect to the AOL server at all. I've cleared my cache and cookies, ect....All it says it that I cannot connect right now. Any help would be greatly appreciated.

Shelagh Jones Matthews · 1 May 2014 - 18:41
United States · AT&T U-verse

My computer will not connect to aol at all. A friend told me she had received an email from my hacked account.. related or not??

Aimee-Lynn Newlan · 1 May 2014 - 18:17
United States · WideOpenWest

aol won't recognize my user name or password, and when i click on forgot password to reset, i enter my user name and it says no information is available for my user name! i've been on hold for six hours over the last three days. can't get a hold of anyone at aol. any ideas what's going on?

Margie LaCoy · 1 May 2014 - 15:40
United States · Horry Telephone Cooperative

What is going on with AOL this week. Cannot open messages. This is very frustrating as i need to be able to check them.!!!

Rachel Weiss · 30 April 2014 - 06:09
United States · America Online

Cannot get on line as usual.Pop ups repeatedly interupt servide. Frequently get message aol not respondting accopanied by computer freezing. Many other problems making aol unusable

Dee Greathouse · 24 April 2014 - 16:24
United States · AT&T U-verse

AOL has been screwy for weeks. I have used AOL since I got my first computer and this flashing back and forth and nor responding is making me think that another server would be better. WHY IS THIS HAPPENING ??? It is infuriating !

Linda Golden Ears · 21 April 2014 - 10:40
United States · CenturyLink

AOL has been hacked horribly and they are not fixing the problem! Cant change password - says Sorry, we cannot process your request at this moment. Please try again later.

Brenda Nuñez · 16 April 2014 - 20:58
United States · AT&T U-verse

When i log in to my email it says account has been cancelled, and its says error 11. Anyone know whats going on?

Terry Klima · 16 April 2014 - 09:09
United States · Verizon FiOS

issues sending outgoing email mail Keep getting message "You can only send one e-mail at a time. Please wait for the current e-mail to be sent, then try again. (11:51:18)"

Carol Brotherton · 13 April 2014 - 08:50
United Kingdom · TalkTalk

I am sick to death of AOL at the moment. I have struggled for days to connect via AOL shortcut, can get on internet via google and chrome. Just taken nearly 20 minutes to load AOL home page. Benn with them 15 years but on the verge of swapping to BT - I live in UK

Cathy Neighbors Hudson · 13 April 2014 - 07:00
United States · Verizon Internet Services

Dont know about Charter but I do know AOL has issues and has had for some time. Ive had limited sucess by forwarding my email from AOL to my Gmail. Ill get emails on my gmail that dont show up on AOL. AOL sucks

Jean Jim Miner · 11 April 2014 - 19:01
United States · Charter Communications

Charter in Rochester, MN not working. Public WiFi is fine

Edit: Should have said AOL on Charter is not working! Public WiFi at Applebee's works fine! MUST BE A CHARTER ISSUE!!! ??

Carol Davey · 11 April 2014 - 18:30
United States · Charter Communications

After reading these latest comments, I called Charter. They deny it being on their part. They have a monopoly in my area and no other choices for internet service. (Can't even get Hughes.net through our DirectTV "due to 'competition restrictions' we cannot provide you with email services at this time".)

Nancy Watters Marti · 11 April 2014 - 18:01
United States · Charter Communications

It's Charter. Our business account has been down off and on for a full week. They told us there was a server issue. Didn't have any problems at home though until today. Now I can't access email here either. It is totally charter and they really suck!

Tabitha Cruse Peterson · 11 April 2014 - 14:55
United States · Charter Communications

Just clld Charter and was told it was something internal with AOL server and Charter, and that they were working on fixing the issue, and does not have a time frame to when it would be resolved. But if you are using Charter WiFi on your phone, turn that off and use the 3G/4G Network to get your mail and sign into AOL.com website. That's the only way that i'm able to get my email. So its is a Charter/ AOL issue.

Juli Spohn-Stevens · 11 April 2014 - 14:25
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Charter told me the same as they told David, not an issue here, not sure why it's happening. Usually will resolve itself. Still no AOL, waiting for an email that I have to respond to and am kind of stuck now.

P David Welch · 11 April 2014 - 13:52
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I spoke to a real human at AOL in the last 15 minutes. I was told they are aware of this problem, that it is largely a Charter issue ONLY. They said whether on purpose or not Charter has some filter set that is blocking AOL. I believe the guy because this has happened before in the last 3-6 months. And although some Charter reps denied any reports, it was clear they were lying or the info was not being relayed to their tech people. Charter says it's AOL. AOL says it's Charter. Interestingly most of the people commenting mention Charter. I have been down for 14 hours.

Jenny Baker-Sinderman · 11 April 2014 - 13:36
United States · Charter Communications

Haven't been able to access AOL all day- I can get on google or internet explorer but even on them can't get to AOL! Just wanted to read my email!

Rosanne Fullington · 11 April 2014 - 12:11
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Called Charter at 9:00 a.m. They said it is not a Charter issue. It is an AOL issue. It is now 5 hours later and still can't get onto AOL. I live in O'Fallon, MO. And, of course, if you are not a paying AOL customer, you can't talk to a human on AOL even just to ask the question if AOL is down and when it will be back up!I think I'll need to change to another provider. Is there a way to move about 200 addresses from AOL to Gmail without having to input each one by one ?

Kathleen Reineke · 11 April 2014 - 11:44
United States · Charter Communications

Also unable to get on; however, I can get my aol mail through my iphone when I take off the wifi. Told this to charter but they still say it is AOL.

Juli Spohn-Stevens · 11 April 2014 - 11:43
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I've had issues since this morning at 7am - have not been able to get onto AOL. Tech support at charter said they have no reports of any problems. Basically, have to hope AOL will return eventually.

Debi Meixner Dessieux · 11 April 2014 - 11:35
United States · Charter Communications

I have not been able to access my aol account since 3 p.m. 4/10/14. O'Fallon, MO. Just spoke with Charter and they said they are getting tons of calls saying that no one is able to get on, it is an AOL problem, NOT Charter. Tried calling AOL was not able to speak to anyone HUMAN...

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