website not working? Is it down right now? Server Status Check screenshot
AOLWebsite Name: Checked:
Response Time:
Last Down:
Checking AOL
Please wait while we check the server...
AOL Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
07:462.07 ms. 
10:012.33 ms.
12:031.07 ms. 
14:082.01 ms.
16:111.04 ms. 
18:162.32 ms.
20:173.24 ms. 
22:181.01 ms.
00:232.29 ms. 
02:301.31 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:04

We have tried pinging AOL website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access AOL - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Anita Cecere · 11 June 2015 - 16:39
· · Safari 8.0 on iPhone

Both my husband and I have aol accounts that have been unavalable for days now as of June 11th.

Joe Cutajar · 18 September 2014 - 06:12
United States · CenturyLink · Chrome 21.0 on Windows

My AOL email is down..........CS says the server is down for part of their customers. Aol works, just no email's Anyone else having this problem
Phoenix AZ

Robert Richardson · 27 July 2014 - 06:16
United States · Air Advantage · Internet Explorer 11.0 on Windows

No connection available to AOL using their 9.7 version. Using IE11, I can get to the Internet. Using Bing and Google, I find their search engines have links to AOL Mail, but those don't connect either. Despite this site saying it is up, my laptop says it is not.

Raquel CR · 24 July 2014 - 13:30
Spain · Orange Espana · Firefox 30.0 on Windows

Icqmail inbox does not allow me log in . Always the same Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later, since 4 days. What happens?

Ever Roof · 20 July 2014 - 11:53
United Kingdom · Orange Home UK · Firefox 30.0 on Windows

AOL Sign In
Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. ICQ mail: since 3 days... horrible

Regina Meyer · 16 July 2014 - 12:28
United States · Comcast Cable · Chrome 35.0 on Windows

I keep getting this message: Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Am using Chrome. Help! I can access my mail but nothing else on AOL.

Zoe Roberts · 16 July 2014 - 12:26
United Kingdom · BT · Firefox 24.0 on Windows

aol is always down for me, use to have aol when i was younger and ever sinse i had problems with msn, i went back to aol. since i have been back to aol, it has been a terrible choice, i never get mey emails, and when i do, its like 55 at 1 time. aol sort it out.

Heather Harwood Flack · 14 July 2014 - 18:38
United States · AT&T U-verse · Internet Explorer 10.0 on Windows

Have had trouble accessing mail for a couple days now. AOL home page usually loads OK, but when you try to sign in to mail it just spins its wheels. If you try to sign in to AOL, sometimes it "takes" and sometimes it doesn't. When it does, it tells you how many unread emails you have, but the preview is unavailable. Then when you click on the mail icon 8/10 times it just spins its wheels. Trouble with all our browsers. Mail works fine on my phone via same router.

Karen Como Howard · 13 July 2014 - 11:30
United States · CenturyLink · Silk 3.21 on Kindle Fire

I was able to access my AOL account earlier this morning but when I just tried again - I was not able to access. Message given was 'incorrect user name or password'. Address is Please advise.

Diane Jordan Peterson · 8 July 2014 - 21:09
Canada · Shaw Communications · Firefox 30.0 on Mac

Having a horrible time...does not want to load on Firefox... takes 10 to 20 attempts. This has been going on for about month, end of June until today, July 9. Unacceptable and is forcing me to consider a switch after 20 years as a loyal AOL customer.

Nelson Alvarado · 8 July 2014 - 11:30
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Have a problem aol mail. Keeps on trying to get my pass word changed. I do that but never sends me a confirmation. Then ask for my credit card # soit can add a free service. Aol is hacked or a hacker?

Maria Concepcion · 6 July 2014 - 17:18
United States · Comcast Cable · Chrome 35.0 on Windows

When I tried to enter in my aol account it is telling me the security certificate has been removed and that site can't be trust it. Is anyone else getting that message? I am afraid to do any activities in the site for fear of complication or security breach. Please let me know if anyone else is having this issue

Erica Wells · 1 July 2014 - 07:34
United States · Optimum Online · Firefox 31.0 on Windows

All my other web pages are loading perfectly fine. AOL won't load and says there is a connection error. I need to access my mail and this is a huge inconvenience. Yesterday it worked fine on the same computer.

Diane Jordan Peterson · 26 June 2014 - 18:53
Canada · Shaw Communications · Firefox 30.0 on Mac

Logging on is still sporadic... can't have an email system this bad so after 20 year I may need to rethink my loyalty to AOL. Sure wish someone at AOL would read these comments. My problem is now 3 days old and counting... way too long for me to remain patient as I send 100's of messages each week.

Sarah Davis Bauer · 25 June 2014 - 04:35
United States · Time Warner Cable · Chrome 35.0 on Windows

I was able to access my email 30 mins ago, but now I cannot access email at all and my password won't work. I have tried to change my password and update account info online, but that won't work either. Please advise.

Yvonne Woudstra Joelson · 25 June 2014 - 04:18
United States · Frontier Communications · Firefox 30.0 on Windows

Keep getting the same message: Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. Why am I getting this error?

Diane Jordan Peterson · 23 June 2014 - 13:55
Canada · Shaw Communications · Firefox 30.0 on Mac

I have been having a horrible time with AOL for the past week, middle of June 2014. Same trouble with each of our three user names. Slow, will not load, sometime loads, sometimes does not... mostly not. It is an unacceptable service and needs immediate attention. I have been a loyal customer since 1995, but could not put up with much more of this nonsense without switching over to my gmail account for good. I can't believe there are not more June posts here.

I live in Victoria, B.C. Canada, my service provider is Shaw and I use Firefox for browsing.

Steve Langman · 22 June 2014 - 12:55
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

I was logged in on another computer but needed to print something off so tried to log in on this computer all I get when I put in my email address and password is "Error: Incorrect Screen Name or Password. "
I can't reset my password as it says the details were created through Facebook, google etc which it was not.

Paul Fox · 18 June 2014 - 13:26
United Kingdom · Sky Broadband · Chrome 35.0 on Windows

Aol e-mail account disconnected 30mins ago on my Galaxy S4. Won't accept my password. However, can still log in on-line and view e-mails with same password. No idea what's going on. My wife's account on her HTC one is ok.

Gen Minion · 18 June 2014 - 13:11
United States · Comcast Cable · Chrome 30.0 on Windows

I was able to find a bypass. Try logging in, then when you get the error, go to and it should let you through to your mail. It did for me anyways.

Connie Boyd · 15 June 2014 - 16:06
United States · Frontier Communications · Chrome 35.0 on Windows

i usually get at least 50+ emails a day, i havent had 1 email for over 3 days what is going on with aol? and can someone tell me what to do to fix it?

Rosemary Gregory · 11 June 2014 - 11:19
United States · Comcast Cable · Chrome 21.0 on Windows

AOL is reachable, but the welcome page keeps disappearing with a "not found" page in its place. Yesterday it was the dreaded blue doughnut, multiple freeze-outs with the "AOL not responding" message on task manager. If I go to another server there's no problem. Sigh...

Elizabeth Gray Watkinson · 10 June 2014 - 11:03
United States · Xspedius Communications Co. · Internet Explorer 11.0 on Windows

When I try to log into my aol account to get my email it says "FORBIDDEN"

Edit: It actually say FORBIDDen, you don't have permission to access this server.

Sue Casswell · 9 June 2014 - 01:22
United Kingdom · TalkTalk · Chrome 35.0 on Windows

As soon as i try to get AOL my whole computer freezes.. everything else is ok once i turn comp off and restart it. So there has to be a problem at AOLs end?

Haffassa Tempt · 29 May 2014 - 00:18
United States · AT&T U-verse · Chrome 35.0 on Windows

I'm having the same issues. Can't login, message on desktop and smartphone both says password not recognized, followed by the "error" message and to "try back later".

Stacy Cox Kendrick · 27 May 2014 - 11:16
United States · KC Web · Internet Explorer 9.0 on Windows

I cant get aol to load at all. I can sign in but then cant get to my inbox or do anything else. When I click on my Inbox it just says loading. If I try to do anything else I get an error that comes up and sais is not responding and recover webpage. I click on recover webpage and it takes me back to the loading screen. This has been going on for at least two days.

John Todd · 20 May 2014 - 13:45
United States · · Chrome 34.0 on Windows

AOL home page not loading. When it does load, when try to access a news article, page doesn't load. AOL home page blank even after refresh. Its been going on for about a week and getting irritated b/c like AOL.

Evon Gokturk · 17 May 2014 - 19:19
United States · · Firefox 29.0 on Mac

May 16 - 17, 2014, West Tennessee. AOL Homepage isn't loading -- MOST of the time -- on my iMac OS X 10.6.8. It loads sometimes, but not most of the time. Other pages open fine: Google, Wiki, Amazon, Youtube, TWC -- just not the AOL Homepage. To get my aol mail, i Google AOL, then click mail. That takes me to aol mail, but the AOL Homepage doesn't load.

Jackie Hunt · 17 May 2014 - 07:18
United States · Comcast Cable · Chrome 21.0 on Windows

I own a group group in Yahoo, have always for 7 years recieved my comments through my AOL. Now I do not. I have to go into Yahoo or The Group Home Page to read or write my questions, answers and post. Why did this change. When will this be back to normal. My group members are getting very upset, frustrated and confused with all the changes or errors happening. Please ley me know about this problem and when it will be resolved?

Fanny Parker · 16 May 2014 - 15:30
United States · Comcast Cable · Chrome 34.0 on Windows

I was having problems with my Comcast connection and had to turn the modem off and back on. That is when I started getting a blank page for AOL's main page. I got into my mail box by going to thereby skipping the main page completely. I have also had the issue of getting errors when trying to open a piece of mail. Eventually I am able to but there is something really strange going on here. It doesn't have anything to do with US, it has everything to do with AOL but now I have to ask, why is COMCAST involved? I had to reboot everything twice to get back on the internet and it wasn't until I did that I was unable to access AOL's main page. It also sounds like everyone is getting the runaround. Hmmm

Jan Pje · 16 May 2014 - 11:11
United States · Comcast Cable · Firefox 29.0 on Windows

Yes, as of 11:07 AM on 5/16/2014, AOL is not functioning here in the Northwest. The main page doesn't even load. Looks like the issue is moving to certain locations over a period of days as not everyone is affected at the same time and some are able to access AOL but not access Mail or send.

Andrew Grimshaw · 16 May 2014 - 00:34
United Kingdom · Be Un Limited · Internet Explorer 9.0 on Windows

I cannot open any AOL e-mail on my account, it simply says "There was an error whilst loading the message. Please try again later" this has now been ongoing for two weeks. Will this change?

Minerva Ruiz Cordova · 14 May 2014 - 12:22
United States · Comcast Cable · Chrome 34.0 on Windows

Cannot email from AOL Mail-receive error message saying "Sorry, we are temporarily unable to send mail. Please try again in a few minutes." I'm at work. I don't have a few minutes. Any advice?

Sterling Dorje · 13 May 2014 - 11:26
United States · Time Warner Cable · Firefox 29.0 on Windows

I use the Desktop 10.1 software for some specific features and to manage multiple email accounts. I cannot sign into my account today. It still works using the 9.7 Software.

Don Burkins · 13 May 2014 - 10:18
United States · Comcast Cable · Safari 5.1.9 on Mac

I'll add that I too am getting the 403 message on both Safari and Firefox, using a Comcast cable connection. Noticed problem about 12 noon est, usa. Have access via phone and tablet, just not on desktop.

Deborah Petee Denning · 12 May 2014 - 18:05
United States · GorillaServers · Chrome 34.0 on Windows

I have had my same email address since 2004 and I am now in China and have had access to the address for the last year here. I have friends trying to reach me right now while they are visiting in Asia and I cannot get into my email for the last week and it is making me so mad!!! I have sent messages to Compuserve/AOL, but NO REPLY or help. I have an alternate email address that works under the same network, but I NEED HELP NOW and missing out on connecting with friends while here in China. HELP ME NOW AND EVERYONE ELSE!!!

Brian Wright · 11 May 2014 - 20:35
United States · Verizon FiOS · Chrome 34.0 on Windows

For the past two months I have not been able to access my AOL email! How can this be rectified? I have been an AOL customer since 2005. All of my contacts are there and I feel lost without them. I've contacted AOL via email with no response! HELP!!! I continue to get this message.

FORBIDDEN You don't have permission to access /_cqr/login on this server.

Shawn Morrison · 11 May 2014 - 12:15
United States · Wildblue Communications · Chrome 34.0.1847.131 on Windows

My email has been down since Thursday. Tried everything. Suggestion... get different provider and change business email to new provider and maintain 2 providers ...perhaps save aol as a "backup" It is down more than up

Carole Cullum · 10 May 2014 - 18:55
United States · Comcast Cable

my aol is not working. It comes up then just sits there and I can't use it. I tried the one on my desk top, then later when I got back my computer I went on and the same thing happens

Debbie Cowap · 10 May 2014 - 02:56
United Kingdom · TalkTalk

unable to access aol email on phone or laptop. getting error, invalid username or password. tried to reset password and got yet another error message, unable to access at this time. so now i dont know whether i have changed my password or not. it told me to call them, but when you call, you wait ages and then get an automated message saying call back in 2 hours as they are resetting their systems. very frustrating!!!

Elizabeth Jarvie · 10 May 2014 - 02:51
United Kingdom · Orange Home UK

I, too, have been unable to access AOL on either my mobile phone or my new tablet. I have had messages saying incorrect user name and password and others saying Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later. UK West Midlands

Susan Lupi Rau · 10 May 2014 - 02:37
United States · Verizon FiOS

tried to access mail on my phone said password was wrong - this happened to me last week too but I was able to change it on my PC now I can't even get to the site on my computer. I think I am going to transfer all my mail to gmail! This is ridiculous

Jeffrey Siger · 10 May 2014 - 02:32
Greece · OTEnet

Once again I cannot send or receive AOL mail on my mac, and when I try to sign in directly on the AOL site I get the dreaded message: "Error: Oops, due to an unexpected error we are unable to sign you in at this time. Please try again later." Been unsuccessfully trying again for over an hour. I have no problem with my other accounts.

Nansea Clendenen Hernandez · 9 May 2014 - 10:55
United States · Time Warner Cable

Looks like AOL is down, but people, don't panic. Find something else to do. Use your telephone to call that person to communicate. Get a cup of coffee. Take a little walk. Just sit quiet for a few minutes. Relax. Breathe. AOL will take care of it shortly. God bless and have a great Friday --weekend. :)

Lysle Wagner · 9 May 2014 - 10:47
United States · AT&T U-verse

I'm having a problem accessing AOL Mail right now on my desktop but I can still access on my iPhone.
Edit: Whoops, can't get on my phone now, either!

John Hutchison · 9 May 2014 - 10:45
United States · Verizon Internet Services

I am in Washington DC area and was using AOL up to about 30minutes ago when it kicked me out in middle of long email draft and now won't allow me access

Mark Frost · 8 May 2014 - 07:24
United States · Mediacom Cable

Also unable to connect since early May 7th- someone used my email to spam all my contacts and it appears I'm now locked out- any suggestions on how to fix this problem- Thanks

Gerri Bridgers · 1 May 2014 - 23:23
United States · Verizon FiOS

I have been trying to access Aol for two weeks, I can access my email from my phone but can not connect to the AOL server at all. I've cleared my cache and cookies, ect....All it says it that I cannot connect right now. Any help would be greatly appreciated.

Aimee-Lynn Newlan · 1 May 2014 - 18:17
United States · WideOpenWest

aol won't recognize my user name or password, and when i click on forgot password to reset, i enter my user name and it says no information is available for my user name! i've been on hold for six hours over the last three days. can't get a hold of anyone at aol. any ideas what's going on?

Rachel Weiss · 30 April 2014 - 06:09
United States · America Online

Cannot get on line as usual.Pop ups repeatedly interupt servide. Frequently get message aol not respondting accopanied by computer freezing. Many other problems making aol unusable

Dee Greathouse · 24 April 2014 - 16:24
United States · AT&T U-verse

AOL has been screwy for weeks. I have used AOL since I got my first computer and this flashing back and forth and nor responding is making me think that another server would be better. WHY IS THIS HAPPENING ??? It is infuriating !

Linda Golden Ears · 21 April 2014 - 10:40
United States · CenturyLink

AOL has been hacked horribly and they are not fixing the problem! Cant change password - says Sorry, we cannot process your request at this moment. Please try again later.

Terry Klima · 16 April 2014 - 09:09
United States · Verizon FiOS

issues sending outgoing email mail Keep getting message "You can only send one e-mail at a time. Please wait for the current e-mail to be sent, then try again. (11:51:18)"

Carol Brotherton · 13 April 2014 - 08:50
United Kingdom · TalkTalk

I am sick to death of AOL at the moment. I have struggled for days to connect via AOL shortcut, can get on internet via google and chrome. Just taken nearly 20 minutes to load AOL home page. Benn with them 15 years but on the verge of swapping to BT - I live in UK

Cathy Neighbors Hudson · 13 April 2014 - 07:00
United States · Verizon Internet Services

Dont know about Charter but I do know AOL has issues and has had for some time. Ive had limited sucess by forwarding my email from AOL to my Gmail. Ill get emails on my gmail that dont show up on AOL. AOL sucks

Jean Jim Miner · 11 April 2014 - 19:01
United States · Charter Communications

Charter in Rochester, MN not working. Public WiFi is fine

Edit: Should have said AOL on Charter is not working! Public WiFi at Applebee's works fine! MUST BE A CHARTER ISSUE!!! ??

Carol Davey · 11 April 2014 - 18:30
United States · Charter Communications

After reading these latest comments, I called Charter. They deny it being on their part. They have a monopoly in my area and no other choices for internet service. (Can't even get through our DirectTV "due to 'competition restrictions' we cannot provide you with email services at this time".)

Nancy Watters Marti · 11 April 2014 - 18:01
United States · Charter Communications

It's Charter. Our business account has been down off and on for a full week. They told us there was a server issue. Didn't have any problems at home though until today. Now I can't access email here either. It is totally charter and they really suck!

Tabitha Cruse Peterson · 11 April 2014 - 14:55
United States · Charter Communications

Just clld Charter and was told it was something internal with AOL server and Charter, and that they were working on fixing the issue, and does not have a time frame to when it would be resolved. But if you are using Charter WiFi on your phone, turn that off and use the 3G/4G Network to get your mail and sign into website. That's the only way that i'm able to get my email. So its is a Charter/ AOL issue.

Juli Spohn-Stevens · 11 April 2014 - 14:25

Charter told me the same as they told David, not an issue here, not sure why it's happening. Usually will resolve itself. Still no AOL, waiting for an email that I have to respond to and am kind of stuck now.

P David Welch · 11 April 2014 - 13:52

I spoke to a real human at AOL in the last 15 minutes. I was told they are aware of this problem, that it is largely a Charter issue ONLY. They said whether on purpose or not Charter has some filter set that is blocking AOL. I believe the guy because this has happened before in the last 3-6 months. And although some Charter reps denied any reports, it was clear they were lying or the info was not being relayed to their tech people. Charter says it's AOL. AOL says it's Charter. Interestingly most of the people commenting mention Charter. I have been down for 14 hours.

Rosanne Fullington · 11 April 2014 - 12:11

Called Charter at 9:00 a.m. They said it is not a Charter issue. It is an AOL issue. It is now 5 hours later and still can't get onto AOL. I live in O'Fallon, MO. And, of course, if you are not a paying AOL customer, you can't talk to a human on AOL even just to ask the question if AOL is down and when it will be back up!I think I'll need to change to another provider. Is there a way to move about 200 addresses from AOL to Gmail without having to input each one by one ?

Juli Spohn-Stevens · 11 April 2014 - 11:43

I've had issues since this morning at 7am - have not been able to get onto AOL. Tech support at charter said they have no reports of any problems. Basically, have to hope AOL will return eventually.

Debi Meixner Dessieux · 11 April 2014 - 11:35
United States · Charter Communications

I have not been able to access my aol account since 3 p.m. 4/10/14. O'Fallon, MO. Just spoke with Charter and they said they are getting tons of calls saying that no one is able to get on, it is an AOL problem, NOT Charter. Tried calling AOL was not able to speak to anyone HUMAN...

P David Welch · 11 April 2014 - 10:55

ATTN Charter users-If you are a Charter user CALL Charter tech support to report 888-438-2427. I'm in Wentzville MO, AOL has not been accessible for 10-12 hours. All other internet is accessible. Just an AOL problem. I called Charter 15 minutes ago and was told "no other reports of this problem"

Todd Kussman · 11 April 2014 - 08:15
United States · Charter Communications

cannot access AOL from any of three web browsers in St Louis, but it is working from my I-phone

this seems to be a charter internet issue or certain ISP's. i have friends in stl able to connect to using internet connection other than charter...

Fox Pack · 11 April 2014 - 03:03
United States · Comcast Cable

Tried to access mail, tells me there has been suspicious activity and I need to change my password, but when I enter the security code to get to password change page it tells me "the page has been moved"... no access to email or password change!! Very frustrated!!

Kris 'Kroll' Wood · 3 April 2014 - 12:09
United States · AT&T Internet Services

AOL is currently letting me sign in, but no email (in or out) or use of calendar. (Been unavailable for about 1 hour) Error msg says to log out and login, but no change in access.

Maite Villarreal Bayot · 27 March 2014 - 11:11
Spain · Telefonica de Espana

Service definitely down today and has been so erratic in the last week. Message of Error Occurred while retrieving your Mail constant now. Missing mail lost in space and some contacts report undeliverable mail system report. This is not good. Will have to switch to my Gmail account for real now

Gene Hudson · 26 March 2014 - 12:10
United States · Verizon Internet Services

I cant believe how hard AOL blows, just got an email from Ebay this AM about not paying for an item I bid on and won. Only problem, I was never notified by email that I won.I now get about 5% of the emails I used to get. Can anybody say Class Action Lawsuit. I can imagine how much business people are losing because of AOLs ineptitude

Tom Diekneit · 26 March 2014 - 08:25
United States · FVI

AOL seems to be on its LAST LEG, its slower then Hell and takes a long time to start up. It also freezes up alot. I, ve been on aol since 1990 and I dont think I, ll stay with aol much longer -- It sucks !

Isha Mostyn · 25 March 2014 - 06:02
United Kingdom · BT

My AOL account is not working. I can log-in at the desktop and get into my account but cannot open or delete any emails. I also cannot access the account from my mobile device.tells me my log-in authentication failed.As soon as i can access my email, i will no longer using AOL after 10 years for being a loyal customer.

Trudy Lynn Jackson · 22 March 2014 - 07:02
United States · America Online

I can get on AOL, but the news items won't move or open. Also, lately my AOL has been very slow... opening emails, moving from one thing to another, etc. Very slow.

Gene Hudson · 20 March 2014 - 12:49
United States · Verizon Internet Services

Has anyone noticed how much AOL sucks now, nothing works, tech support cant fix anything, noone has any answers.I stopped paying them lst montyh and got a gmail account. Cant get email from other AOL users, features dont work. Think AOL is circling the bowl.

The problems started when AOL dropped IE as their pseudo browser and started using Google. Tech support person told me this.What I did on email was open a gmail account and had my mail from aol forwarded to it.You can do this from gmail. Id suggest that all paying customers rethink why they are paying for such crappy service.

Phil Sharples · 20 March 2014 - 10:54
United Kingdom · TalkTalk

aol service very poor at the minute cant access through screen name, very frustrating and costly, cant afford this sort of unreliable service, should there be recompence...

Kim Guzma · 16 March 2014 - 16:46
United States · Time Warner Cable

Getting the following message when trying to get to AOL through Firefox: FORBIDDEN: You don't have permission to access /_cqr/login on this server.

When I try IE, I am told I need to reset my password because my account has been compromised. Probably had the same email address for at least 20 years, this has never happened.

Barrie Brodrick · 5 March 2014 - 18:19
United States · Comcast Cable

Having AOL issues. I can sign in but am not receiving emails, am able to send and can't open anything. Keep getting there is an error. Any ideas? HELP!!
Edit: Sorry - can't send either.

Jeffrey A Heeb · 25 February 2014 - 14:31
United States · Hughes Network Systems

Can not access either through firefox or internet explorer. Receive message "Connection to 2001:4b0:1668:3c06:1::1 failed." This has been happening since yesterday. First time this has ever happened on this computer.

Rough Guide To Nirvana · 25 February 2014 - 11:32
United States · CenturyLink

Despite what this site says, AOL IS down... they just posted so on their AOL Mail facebook page: "We're so sorry to anyone unable to access their mail right now. Our team is working to fix the issue and get you back into your inbox as soon as possible. We appreciate your patience and we'll let you know as soon as the problem is solved. We apologize for this frustrating inconvenience."

Michael Hanna · 22 February 2014 - 14:54
United States · Hughes Network Systems

Yeah, we've had problems for about three weeks. Had a transmitter replaced on out satellite antenna this morning but still can't access AOL's home page. Overloaded, or just poor maintenance?

Suzanne Peace · 22 February 2014 - 11:13
United States · Hughes Network Systems

I haven't been able to access AOL. I finally used Google to access my AOL mail and finally received my emails, but can't get on the home page. Help!! This has been going on for 3 days. Is AOL down???

Rebecca Boyles · 21 February 2014 - 11:39
United States · Hughes Network Systems

I'm in Pennsylvania and haven't been able to access for at least 3 days now. I'm dreading to see how much mail I have when it finally comes back online. AOL is the only website that isn't working for me. This isn't the first time this has happened, either. I've been with AOL since the early 1990s, and this is getting ridiculous.

Tom Ingall · 21 February 2014 - 08:26
United Kingdom · TalkTalk

i have been with aol for the past 10 years and my internet stopet working right back on the 5 november with speeds going up and down all day long and not geting any speed on a night till midnight and now i have just changed isp now every works ok and aol told me the problem was down to me haveing rubbish equipment when all the stuff i have is for gameing and then the last time i ring them thay triad to tell me my brand new game console is broken its not cos it works on the next door neighbors internet and now on mian now i have changed isp's all i can say is talktalk as killed aol very fast in my eyes

Christian Taylor · 21 February 2014 - 08:04
United States · Verizon FiOS

I just spoke with a friend in the Bahamas... no emails are incoming or outgoing. My business suffered minor losses due to this infraction. Had they sent notification of ongoing issues I could understand. I will be leaving AOL also after 18 years. I still remember dial up. lol At least then my emails went through... sad.

Chris Mace · 19 February 2014 - 21:22
United States · Hughes Network Systems

I keep getting this message... The following error was encountered while trying to retrieve the URL:

Connection to 2001:4b0:1668:3c06:1::1 failed. The system returned: (110) Connection timed out. The remote host or network may be down. Please try the request again. Your cache administrator is root.

3 days of this crap!!!

Barbara Birkinbine · 19 February 2014 - 12:29
United States · Hughes Network Systems

Still having issues with AOL. Intermittent service and continued error messages. Never had this happen before and now it's been this way since 2/14/14. Is this a worker slow down since the announcement by their CEO?

Jodie Mejias · 17 February 2014 - 02:56
United States · AT&T U-verse

I can access the website just fine. I can delete emails. I just can't view my incoming emails since 2142014. it is now 02172014 and still no luck. I need some stuff that is really important and i have not been able to confirm my outgoing emails are available to others

Art Estrada · 13 February 2014 - 13:48
United States · Charter Communications

I just logged back into AOL here in Long Beach, Ca., and was able to get back in after not having any luck since last night. The time right now is 13:47 PST.

Zuny Hassey · 13 February 2014 - 12:40
United States · Cbeyond Communications

Aol down in Ontario, checked from several computers in our office, can't access. Tried several browsers and nothing!! any suggestions. I can read emails on cell but can't forward the messages. :(

DrTerri Easley · 13 February 2014 - 12:11
United States · Cbeyond Communications

I'm California. I've called twice today (2/13/14). Aol states that the ISPs are not allowing them on their systems (Charter, AT&T, etc.). Sounds like a retaliation or buyout!?! This is bad business for ALL of us who PAY!! Even though I have other options, we all STILL need access to our email!!! And taking off WIFI on an Android does not work!

John Huegele · 13 February 2014 - 12:07
United States · WideOpenWest

I'm is Sheffield Lake Ohio no AOL here been down all day call support they said it was my computer and for $199.95 they could clean up Trojan I think they didn't want to say it was don't so glad I found this were I'm not all alone

DrTerri Easley · 13 February 2014 - 11:33
United States · Cbeyond Communications

I'm California. I've called twice today (2/13/14). Aol states that the ISPs are not allowing them on their systems (Charter, AT&T, etc.). Sounds like a retaliation or buyout!?! This is bad business for ALL of us who PAY!! Even though I have other options, we all STILL need access to our email!!!

Penny Corbin Gage · 13 February 2014 - 10:50
United States · Charter Communications

The problem, I was told by AOL's helper, Jack, is between Charter and AOL. So if you access the Internet through Charter, that's the issue. Jack says it may take 24 hours... from last night??

Michael Richer · 13 February 2014 - 10:42
United States · XO Communications

I can't access AOL from work (ISP: xo communications). However, if I remote to my home system (ISP:TimeWarner/RoadRunner) I can access. XO is routed thru Virginia so issue may be ISPs in East Coast area.

Rhonda Kjargaard · 13 February 2014 - 10:41
United States · Cascade Access

From Corbett, Oregon: AOL has not worked since about 8:00 p.m. on February 12. I still have nothing - no homepage, no email access. It is now 10:41 a.m. PST on February 13.

Karen Lee Marlow · 13 February 2014 - 10:25
United States · Charter Communications

AOL will not open using the AOL software TCP connection nor from the webpage since last night so it's been over 12 hours since I can access my account or email.

Edit: I forgot to mention this is 2-13-2014 12:30pm . I'm in IL and AOL software and web pagefrom any browser, Mac or PC, will not open . I've not been able to get on any aol service but have gotten some email thru on my smart phone.

Joan Dyson Woodruff · 13 February 2014 - 10:23
United States · JAB Wireless

Haven't been able to get AOL or AOL email since last night... This is in Utah, but I talked to my brother in NM and he is able to access AOL... What is going on..

Peggy Mew · 13 February 2014 - 10:00
United States · Charter Communications

Monrovia, CA AOL down since last night. Called AOL 800 number and they said they couldn't help and I should go on AOL Help on the computer. At least they could put a message that AOL isn't working so all of us would stop going on multiple computers and devices thinking it's our equipment. I agree with the above comment "they are linking it to the Obamacare web site. I thought maybe they were linking it to the NSA website?

Joan Teixeira · 13 February 2014 - 09:43
United States · Charter Communications

This is really p__ing me off because I WORK on my computer. Tried everything and can't even get to the aol page today... HELP!!! now

Edit: I forgot to mention I keep getting calls from the Philippines telling me I have a problem and they need to access my computer, I'm wondering now if have anything to do with this? So. Calif..

Rose Dinglasan · 13 February 2014 - 09:39
United States · XO Communications

AOL is down for me in Phoenix, AZ 10:38 A.M. MST. Also received notice from two people that they received SPAM e-mails from my AOL account. Has AOL been hacked?

View Older Comments

Remaining 146 more comments.

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.