Amazon.com website not working? Is it down right now?

Amazon.com Server Status Check
amazon.com screenshot
AmazonWebsite Name:
www.amazon.comURL Checked:
Response Time:
Last Down:
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Amazon Website Status History
Amazon.com server report and response time

The above graph displays service status activity for Amazon.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
24.Apr.2014
05:1469.34 ms. 
24.Apr.2014
07:1669.11 ms.
24.Apr.2014
09:2269.33 ms. 
24.Apr.2014
11:2468.93 ms.
24.Apr.2014
13:2569.54 ms. 
24.Apr.2014
15:3569.65 ms.
24.Apr.2014
17:4069.55 ms. 
24.Apr.2014
20:0969.72 ms.
24.Apr.2014
22:3369.08 ms. 
25.Apr.2014
00:4969.09 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 02:31

We have tried pinging Amazon website using our server and the website returned the above results. If amazon.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Amazon - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Amazon.com?
TOP COMMENTS ▼
▼ YESTERDAY ...
Maurice Savariego · 1 day 12 hours 1 min ago

Yes Amazon is down right now. I can not access the site. It times out all the time. It's been like that for the last hour.

▼ THIS WEEK ...
Bobbi McMullen Bullington · 2 days 16 hours 38 mins ago

When I sign in and use my correct password... it will not sign in, nor does it say that I am using incorrect password... password hasn't changed... and worse even I cannot purchase books on my Kindle.

▼ THIS MONTH ...
Cynthia TiiNy Godin · 16 April 2014 - 08:40

i cant view my wishlist at the moment.

Kamal Shehadeh · 13 April 2014 - 16:29

Can't check out, doesn't allow me to even sign in???

Elyse Wieder Comerford · 13 April 2014 - 05:03

Tried to make a purchase but it gets hung up on "proceed to checkout".

Deborah Gore Martsolf · 12 April 2014 - 16:52

Worked fine last night. Now I cannot stream through Blue-ray say's unavailable. Not happy!

Stephanie Brown · 12 April 2014 - 09:51

The page is going blank for me. Has done this for 2 days now!

Larry Diane Elke Craig · 11 April 2014 - 06:01

Everything is soooo small, I cannot read the site. Is thee a problem, or is it my computer? All my other sites are fine.

Carol Wert · 9 April 2014 - 13:14

I've been trying to sign into my account and it states can not connect to website and I receive a reload error message

Mandy Heelbeck · 7 April 2014 - 10:22

Been trying to purchase something for 2 hrs... it keeps saying "There was an internal error in our system. We logged the problem and will investigate it later. Our apologies for the inconvenience" ???

Chris Ward · 29 March 2014 - 19:26

Amazon Prime down, get Network Error.

Fretless Bass · 28 March 2014 - 15:22

Does not completely resolve right, I tried it on three different browsers

Raymond Farrow · 27 March 2014 - 16:21

amazon.com goes straight to a hosting website that says amazon.com is for sale

▼ LAST 6 MONTHS ...
Amanda Bailey · 22 March 2014 - 07:51

I am unable to get access to purchase anything - the site is up for me, but it won't let me log in - for the past three days it says "internal error. please try again later."

Jessica PirateNinja Ogena · 21 March 2014 - 10:54

What the hell, Amazon? I'm getting this error when I get enter the site:

ERROR
The request could not be satisfied. Generated by cloudfront (CloudFront)

Every other website I'm getting on is working fine.

Kym Yeichner · 19 March 2014 - 06:27

I can't sign in at all. Very frustrating when Amazon won't even recognize there is a problem.

Richard Henrichon · 18 March 2014 - 07:58

Cannot sign in with correct userid and password. Get message saying "Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site. Go to Amazon.com's Home Page"

Michael Bridwell · 14 March 2014 - 07:59

have been trying to place orders for three days. cannot stay connected. every other site is ok. guess i'll go to walmart.

Laura R. Scruggs · 9 March 2014 - 11:05

I've been searching for an item. It stalls between pages and then the computer says it can't contact the server. The other websites I try are working well.

Sugar Hill · 6 March 2014 - 09:38

not able to process my order it keeps loading hey! im famous! ^_^ YEY...

Gail Morden · 5 March 2014 - 21:16

I am having a problem downloading a Kindle eBook. The system appears to freeze when I attempt to order or download books

Jill Koch · 1 March 2014 - 16:24

Most of the time I can not get through on Amazon.com. Amazon, you are going to lose millions if you don't do something about it. This is not rocket science. I was an avid buyer from your site, but have started looking elsewhere.

Melanie Jackson Baird · 22 February 2014 - 12:31

Attempting to access today, cannot, all other internet sites work fine.

Gwen Sage Soule · 20 February 2014 - 13:51

It is difficult to negotiate the amazon site. You cannot click easily, it stalls and basically very poor response sometimes freezing.

Erica IsYour-friend · 19 February 2014 - 16:10

I've tried multiple browsers, used a different computer and the page does not display properly. The items have no pictures in their boxes and the words are all over and crushed all together. Kinda frustrating when I am trying to browse and order.

Katie Mazzocco · 17 February 2014 - 10:21

I keep getting a warning error that the site is temporarily down or the servers are too busy. Anyone else having this problem?

Kathleen Jeffery · 17 February 2014 - 06:54

I've tried 3 different computers using both Chrome and Internet Explorer browsers. Amazon.com won't display properly. Can't use search boxes or add to wish list or add to cart buttons.

John Skerry · 16 February 2014 - 15:55

unable to make a secure connection to server for my amazon prime UK account.

Jeremy Hull · 16 February 2014 - 11:34

having trouble with ordering stuff it keeps cancelling my orders and im positive that I have money in my bank. so fix amazon please

Marcie Mills Matassa · 14 February 2014 - 16:44

I have had trouble connecting to Amazon.com(use foxfire) for the past 2 weeks off and on, just continue to get timed out with circle going round and round.

Thiru Nama Chandran · 13 February 2014 - 00:15

I am trying to access "http://www.amazon.com/kindleformat" in India-Chennai. But it will not open any issue on Amazon site.

Laurie Davis · 12 February 2014 - 14:22

I'm receiving an error message reading: "Http/1.1 Service Unavailable"

Antoinette Errante · 12 February 2014 - 13:07

I have been unable to check out since yesterday. Guess will buy product locally.

Minati Das · 7 February 2014 - 02:12

I placed an item in my basket but could not see the checkout button anywhere. Customer Service was great - explained to me that this was an 'Add On Item' which are lower priced items that can be purchased when an order's subtotal is greater than £10. Once I had increased my shopping basket to £10 I was able to see the checkout button.

Michelle Welton · 23 January 2014 - 16:42

I cannot login to my amazon account. Amazon are not recognizing my email address?

Texte Ritter · 23 January 2014 - 07:56

Amazon canceled order that had been listed as shipped with a tracking number. No explanation given. Order placed Jan. 16, 2014 for several books. I have been waiting and thought bad weather the problem. However, Amazon has no telephone help desk, and standard help topics do not apply for arbitrary, unaccountable non-deliveries. Perhaps someone has broken their security safeguards, and cancels orders. Have canceled all my credit card info. today...

Katie Donis Olmstead · 19 January 2014 - 17:50

Just getting error messages. I was able to put things in my cart but now can't access it. Is this happening for anyone else? I started over and now can't get in at all.

Jacqueline Craske · 15 January 2014 - 11:32

Amazon has been down for the last two days.. Tried short while ago as have items in basket with no luck any ideas why?

Marissa Clay · 13 January 2014 - 08:31

Amazon is down, unreachable. Also had an issue when trying to connect to AT&T website, and also am unable to access Goodreads.com

Anand V. Chhatpar · 13 January 2014 - 08:23

Amazon and all EC2 based sites are down for me. It is either an AT&T outage or Amazon.

Anna Sanclement · 13 January 2014 - 08:20

Amazon down. Not working at all and getting "website not responding" message. It's been down since about 3:00 am eastern

Rhonda Morrill · 13 January 2014 - 08:18

I couldn't get amazon to come up at first but on the third try, it came up. I clicked to the sign in page & I got the Internet Explorer cannot display the webpage again so it must be intermittant.

Toni Lutes · 13 January 2014 - 08:14

I too cannot get into Amazon or Netflix from my iPad currently. Damn!

John Greensage · 13 January 2014 - 08:12

Cannot connect to Amazon.com at all 1:25am to now (2:11). No other net problems. Google, wiki, and surfing many sites.

Paul Tolan · 13 January 2014 - 08:07

Down for me, as is Yahoo and netflix and IMDB. Does anyone know if all of these use Amazon servers?

Sally Schwartz · 13 January 2014 - 08:05

so annoying trying to watch streaming then when i went to next episode I can't get amazon to load!! It works on my smart phone, What gives?! Why do they do this?

Amanda Bailey · 13 January 2014 - 08:05

UGH- why oh why didn't I download my book to my pc?! This site says it's up and running, what's up with that??

Kenny Latimer · 13 January 2014 - 07:58

Amazon not working on my laptop, kindle, smartphone, ps3 or my tv. This site says its up and reachable. Not a reliable source obviously.

Lisa Ashby Lackey · 13 January 2014 - 07:57

amazon.com not working amazon prime on my TV not working internet is ok amazon not ok

Karen Connolly · 11 January 2014 - 13:02

Amazon Prime Instant Videos not working on Internet Explorer or Firefox

Melanie Beck · 6 January 2014 - 08:01

I can't do anything in Amazon. I can get in. But I can't manage my Kindle, add Prime or anything. It just hangs.

Sandee Dennis Glanz · 4 January 2014 - 17:29

Amazon not working most of the day but all other sites are working so it's NOT my computer

Kevin Miles · 4 January 2014 - 14:32

lost my wish list and order history, has this happened to anyone else? and can it be fixed?

Gypsy Moon · 3 January 2014 - 05:53

Goes to home page can't see my account, orders or sign in but goes to my wish list! ;(

Lauren Lipnicki Vachon · 2 January 2014 - 22:45

...aaaaaand now I can't even log in to the site -- it's that slow. Fuck you, Amazon. I'm trying to log in to complain that I can't watch a f#!king video. Can't even get that far.

Antoinette Errante · 2 January 2014 - 22:43

I can't download my books from Amazon; can get to the main Amazon page just fine but can't access Manage your kindle or any pages that require me to sign in so basically can't access any customer service.

Lauren Lipnicki Vachon · 2 January 2014 - 22:32

my video library is not loading at all right now even though the site in general is loading.

Charlie Chaoul · 2 January 2014 - 22:02

down for me too, northern NJ'er. was buying stuff 20 minutes ago and now cant log in, loads very slow. good to see im not alone on this one

Greg Kopec · 2 January 2014 - 22:01

Site is loading VERY slowly and timing out before fully loaded. Search is not working. No pages fully load.

Bryden Mertz · 2 January 2014 - 21:58

was on netflix and itwent down than tried amazon prime and its not working only hulu is working for themoment

Roxanne Koelpin · 2 January 2014 - 21:52

Can't get on amazon.com at 12:53 am EST Can go to home page but that's it. Just finished streaming show on Prime and was trying to go to next episode but was unable to advance to it. Went to Netflix and it is playing fine. So I think it is on Amazon's problem not mine.

Linda Messina Foster · 1 January 2014 - 12:47

amazon will not load -- been trying for half an hour! very frustated

Wendy Introwitz Pareene · 29 December 2013 - 09:38

Can't connect to Amazon. Not through the url nor through a cached page link for the past hour, at least. 2013 12 29 11:38am

Eli Mantel · 28 December 2013 - 10:37

Although the Amazon web site is up, it appears that some of Amazon's DNS servers are down, so it may seem fine if amazon.com is in your local nameserver's cache, but may seem to be down otherwise.

Stefanie London · 28 December 2013 - 07:50

I cannot manage kindle nor can I elect to return something. These are issues I have never had before. I have rebooted my own machine several times -- I am not the issue

Theresa Duffy · 26 December 2013 - 18:20

Amazon has been down for me all day. What issues are there right now?

Angie Khoen-Raineri · 26 December 2013 - 09:59

Since yesterday I've been getting this message in the lower left hand corner of my screen when trying to search Amazon.com. Waiting for extension WebSite Recommendation. What does this mean and why can't I browse Amazon? It's the only website I'm having problems with. Everything else... Facebook, Old Navy, Google Search, works perfectly.

Kristin Falls Arrington · 21 December 2013 - 17:32

Amazon has been down for me for the past 2 hours. The home page comes up but nothing beyond that.

Eileen Winters · 16 December 2013 - 21:03

i'm not able to access live streaming from my computer or my blue ray. My wifi is fine.

Sherie Nicole · 16 December 2013 - 20:50

started streaming a movie after getting error code for 45 minutes. Quit working about 10 minutes in.

Rochelle Trotter · 16 December 2013 - 20:34

No video, 6002 error for an hour now... on hold w/ Amazon for 28 minutes... no answer

Melissa Powell · 16 December 2013 - 20:18

Getting 6002 while streaming for the last 30 minutes. Chat is down, and call wait time is 30 minutes. That folks means the Amazon streaming servers are down.

Kim David · 16 December 2013 - 20:15

Try to stream a video, get the 6002 error. Also no customer service response. They were to call in 15 minutes, it's been nearly 45 milns. No email chat response or anything?

Matthew Joseph · 16 December 2013 - 20:13

Experiencing content permissions error 6002. Watched 1 episode, but 2nd episode won't stream. Restarted computer. Amazon's end?

Bill McCarty · 16 December 2013 - 20:06

Amazon instant video reporting persistent error 6002, "content permission error, " on personal video library and Prime Instant content. Speakeasy speed test confirms good local connectivity. Apparently a problem on Amazon's end. :-(

Diana Katigbak BenJaafar · 16 December 2013 - 06:14

Trying to reach Amazon from Singapore. No luck from 10:00 - 10:15 pm and counting.

Scot Marvin · 16 December 2013 - 05:04

I haven't been able to give a Kindle book as a gift. I get the "Looking for something?" each time I click the link. It's been about an hour of no luck.

Lisa Scott-Riddoch · 14 December 2013 - 23:11

I can't checkout and it's starting to annoy me now.. been trying for hours.. Anyone know if Amazon are actually aware of this and doing anything to sort it out??

Paula Gaughens Latif · 14 December 2013 - 16:02

Can't checkout. Get hung on select shipping address. This has been going on since 4pm ET.

Carol Giffen · 14 December 2013 - 15:55

Okay, now I'm angry... while I've not been able to check out, two of the items are no longer available and two have had a price increase. And I still can't check out. This stinks. I've never been pissed at Amazon before (I've been a prime member for a long time)... but I am now.

Mimi Secor · 14 December 2013 - 15:54

I'm having problems with check out also. Finally got past shipping page, now stuck selecting shipping options.

Josh Crawford · 14 December 2013 - 15:49

can't check out, haven't been able to for hours. all other pages loading very slowly

Nancy Stark · 14 December 2013 - 15:15

Here in MD, I tried several times to make an order this afternoon, but each time I got hung up trying to access the "ship to" page.

Jen Coleslaw · 14 December 2013 - 15:09

big storm on the east coast means a lot of online shopping. I already took my biz to a site that was working. Too bad for Amazon.

Keith Wilson · 14 December 2013 - 14:55

Can you imagine how much money they are loosing? I am having issues on the order page also.

Connie Evitts Showalter · 14 December 2013 - 14:54

Cannot check out. Can't get past select shipping address. 5:55 pm Eastern time in PA, USA Giving up

Stacey Walden · 14 December 2013 - 14:34

Cant get anything have no place to click for payment. Also some of the writing and pictures are overlapping or cut off. Cleaned out my cache but it didnt help.

Mark Kurta Jr · 14 December 2013 - 13:52

Amazon is slow to load, orders are difficult if not impossible to complete. This also applies to the amazon cloud services (mp3s, videos etc)

Lori Nadzan Smith · 14 December 2013 - 13:48

Can't get past shipping address page on checkout using Firefox, Explorer or Chrome for the last hour. What is going on? At least it saves your cart!

Larry Van Deusen · 14 December 2013 - 13:36

I am joining the queue of those who find the system does not process my order. Hangs up on the 2nd stage - displays a faded out gifting screen and a clocking symbol

Dan Newman · 14 December 2013 - 13:28

Can't purchase an Amazon gift card (print at home). Won't properly load the page which supports designing and purchasing the gift card. Tried on three different machines and two different browser types starting at 9am and again at 4pm EST.

Rob Martin · 14 December 2013 - 12:53

Amazon is not processing checkout. The SSL image server for north america seems to be hanging the process. Been trying since 3:35pm EDT today Dec 14 from Leesburg, VA

Morgan Ahlström · 14 December 2013 - 12:53

Trying to buy an ebook but at the page for selecting payment method the button "Place your order" is completely unresponsive.

Scott Ferrell · 14 December 2013 - 11:29

site is super slow in baltimore 2:30pm EST. downloading album via amazon cloud player... now receiving "download error"

Kevin Dillon · 14 December 2013 - 10:39

Is Amazon down? not for browsing, but once I find the item I need, I can't log in to check-out... been waiting 20 mins so far... tested two browers (IE8 and Chrome)... same issue

Jean Choquette-McMahon · 14 December 2013 - 10:16

Yup, me too. Over 45 mins now trying to check out. Getting the yellow swirl... hypnotic..and yes, I'm getting sleepy. I do love amazon, have never had a problem before. Thank you.

Elizabeth Conway · 14 December 2013 - 09:57

I can't even log in. I've been trying for about 20 minutes now. I'm not having any problems with any other site.

Scott Arnold · 14 December 2013 - 09:53

I am also having problems checking out of Amazon.com. Checkout screen in background, but won't fully load. Hypnotized by the yellow swirl... getting sleepy... and sleepier... and...

Rick Adams · 14 December 2013 - 09:43

Did they turn this over to the government? It's like trying to get health care.

Joanna Conti · 14 December 2013 - 08:34

I haven't been able to place an order on Amazon for the last hour or so. Are others having the same problem?

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