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Amazon Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:206.48 ms. 
21:216.14 ms.
23:235.76 ms. 
01:256.08 ms.
03:285.57 ms. 
05:306.35 ms.
07:376.71 ms. 
09:525.99 ms.
12:075.62 ms. 
14:076.62 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 15:17

We have tried pinging Amazon website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Amazon - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 24 HOURS ...
Michelle White · 17 hours 3 mins ago
· · Chrome 45.0 on Windows

I'm really surprised this has not been fixed yet. I've been waiting for a few days too.

Jan Porter · 21 hours 3 mins ago
· · Chrome 44.0 on Windows

For the past 3 days, when I click "place your order" nothing happens.

▼ LAST 7 DAYS ...
Mary K. Santos · 2 days 6 hours ago
· · Safari 7.1.7 on Mac

Yes, I've been having the same issue at checkout. I press "Place Your Order" and it looks like it goes through, then suddenly it's back to the same page. I chatted with an Amazon representative and they said the problem is on their side and to check in a few more hours, which I have just done. I guess they're still having issues.

Sean Kennedy · 2 days 21 hours ago
· · Chrome 45.0 on Windows

order still broken at checkout...since yesterday

Tim Babcock · 3 days 9 hours ago
· · Chrome 45.0 on Windows

Recurring problem checking out. Click "Place Order" button seems to initiate the usual process, but the same checkout page comes back with the "Place Order" button still available. Have tried to place an order for more than 24 hours now, using different browswers and even different browswers on a different computer. I noticed in the community postings that others were also having problems. Seems Amazon is losing some significant profit while this problem exists.

Jodi Leupp Kruse · 3 days 15 hours ago
· · Internet Explorer 11.0 on Windows

I cannot get my order to go through. I click Place Your Order and it appears to be processing. Then is comes right back to that page and the Place Your Order button is still active.

Laurie Luca · 4 days 13 hours ago
· · Safari 9.0 on iPhone

I cannot check out. Will not let me place order

Amelia Winger-Bearskin · 4 days 21 hours ago
· · Chrome 45.0 on Mac

Not able to checkout. Press button it goes back to original screen, no error, javascript button 01 it says.

▼ LAST 30 DAYS ...
Anette Pollner · 27 September 2015 - 13:39
· · Chrome 45.0 on Windows

amazon is very very slow right now

Tracy Nesseth · 26 September 2015 - 00:08
· · Chrome 44.0 on Mac

I cannot log in with my correct email and password. Trying to get Prime while it's a special offer.

Julia Hutchinson · 23 September 2015 - 19:47
· · Chrome 45.0 on Windows

Amazon Music app and Cloud Player are not working!!
Web Error >>
"Music library error
We encountered an internal error. We are working to resolve this problem as soon as possible. Please close your music library and try again later."
Device Error>>
"We couldn't register this device. To troubleshoot, go to the Application Manager on your device...." blah blah blah --- doesn't work!!!

Bethany Diaz · 23 September 2015 - 16:49
· · Chrome 45.0 on Windows

I am having issues trying to return a product that is eligible for return...keep getting 500 service unavailable after what seems like forever loading

Teri Donovan · 20 September 2015 - 14:43
· · Internet Explorer 11.0 on Windows

Me too.

Pax Entera · 20 September 2015 - 14:39
· · Safari 9.0 on iPad

Finally able to move past address screen and place my order – did have to reenter credit card information which they already have.

Janis Peterson · 20 September 2015 - 14:30
· · Safari 6.0 on iPad

Finally able to order a kindle book download and the buttons were up and order accepted. Not yet flowing to where I can sync or download but progress? Ever the optimist...

Jonathan Bryant · 20 September 2015 - 14:12
· · Chrome 45.0 on Android

Interesting that AirBNB who use aws are also down

Brian Pietsch · 20 September 2015 - 14:09
· · Safari 8.0.7 on Mac

It sounds like they are having problems. Why not put something on their website ackowledging it?? Bad customer service.

Arkady Onethousand · 20 September 2015 - 14:02
· · Safari 9.0 on iPhone

Looks like amazon's Northern Virginia websites are down.

Kaylee Ann Wood · 20 September 2015 - 14:01
· · Chrome 45.0 on Android

Amazon Instant Video isn't working.

Arkady Onethousand · 20 September 2015 - 14:01
· · Safari 9.0 on iPhone

Can't sign into kindle app on iPad mini 4. Says device registration failed.

Alberto Prieto · 20 September 2015 - 14:00
· · Chrome 45.0 on Android

Keeps saying my adress is incorrect

Cathy Dixon · 20 September 2015 - 13:57
· · Silk 44.2.49 on Kindle Fire

Can't get on prime video

Jill Carder- Herber · 20 September 2015 - 13:57
· · Silk 44.2.49 on Kindle Fire

Cannot order ebooks. Unable to contact customer service either by phone or email! Saying they are having a problem processing my order.

Tim Cassel · 20 September 2015 - 13:54
· · Silk 44.2.49 on Kindle Fire

Can not complete new purchases nor stream nor download ANY Cloud content. Books - Music - Movies or Apps. And Mayday service is unreachable. Massive system/network issue.

Ana Chaez · 20 September 2015 - 13:46
· · Chrome 45.0 on Android

Can place an order to keep saying my address is incorrect

Pax Entera · 20 September 2015 - 13:38
· · Safari 9.0 on iPad

Unable to complete purchase-"sorry-error"message keeps appearing at regular checkout or instant purchase

Lydia Lee · 20 September 2015 - 13:30
· · Silk 44.2.49 on Kindle Fire

Unable to purchase books... keeps taking me to account information.

Eric Blair · 20 September 2015 - 13:29
· · Safari 9.0 on iPhone

Amazon Echo services seem to be down as well.

Naomi Haggett · 20 September 2015 - 13:29
· · Silk 44.2.49 on Kindle Fire

All of my reading content wiped back on to my cloud and can't be downloaded. Called Amazon UK service line and they say up to 24 hours to be fixed. The new book that I just tried to buy won't go through either.

Mike Gayda · 20 September 2015 - 13:27
· · Safari 9.0 on iPad

Can't play can't buy, looks like someone is having a massive storage issue. As I keep getting cloud storage errors if I try to dl. I have a ton up stuff up there. Don't screw m Amazon.

Adrienne Daughdrill · 20 September 2015 - 13:22
· · Silk 44.2.49 on Kindle Fire

Can't play some of my Amazon apps. It says check my settings . Can not get Amazon to help through phone. Something is up.

Sandy Lefstein-suchoff · 20 September 2015 - 13:21
· · Safari 8.0 on iPad

It keeps advising me that I have an incorrect address and asked me to edit the address which I am precluded from doing so consequently I cannot place any orders. Furthermore there's no call back service from Amazon and after waiting 10 minutes or longer on hold they disconnected me.

Jerry Rivero · 20 September 2015 - 13:10
· · IEMobile 10.0 on Windows Phone

I am at work @amazon Chattanooga system is down right work

Natalie Rothstein Kraft · 20 September 2015 - 13:07
· · Safari 8.0 on iPhone

Videos won't load to either Fire Stick or iPad/iphone. Tried rebooting everything, still won't load!

Nancy Franklin · 20 September 2015 - 13:06
· · Safari 8.0 on iPad

Can't checkout. Amazon doesn't recognize my shipping address. Nor does it allow me to send an email about the problem to Customer Service.

Cole Heard · 20 September 2015 - 12:45
· · Chrome 34.0 on Android

Streaming videos won't connect to Samsung Smart TV.

Danielle Mickler · 20 September 2015 - 12:45
· · Safari 7.0 on iPhone

My amazon prime is suddenly not recognizing my address and won't let me move past the shipment screen to order

Eric Wilkerson · 20 September 2015 - 12:42
· · Chrome 45.0 on Android

Can't access any of my cloud music! It's Sunday morning and I can't listen to any music I've purchased and saved to the cloud.

Laura Muench-Thomsen · 20 September 2015 - 12:31
· · Safari 8.0 on iPhone

Echo app and device are not working. Won't connect to Internet

Richard DelFranco Sr. · 20 September 2015 - 12:25
· · Safari 9.0 on iPad

Can't use Prime services or Amazon Echo

Williamson Walsh · 20 September 2015 - 12:12
· · Safari 9.0 on iPhone

Can't watch Amazon prime videos! Getting service not reachable error!

Michael Yehl · 20 September 2015 - 12:05
· · Safari 9.0 on iPhone

Can't check out and Amazon video not working

Natasha Nicholson · 20 September 2015 - 12:05
· · Chrome 39.0 on Android

Server down for streaming prime content

David Liberman · 15 September 2015 - 14:55
· · Firefox 40.0 on Windows

Have not been able to log on or get to my account to check out item in cart for about 12 hours.

Katy Chavez · 15 September 2015 - 03:08
· · Chrome 45.0 on Mac

can not sign in and its asking for my credit card number, social security number and birthday along with my password again and security questions!! after signing in.... sounds fishy!! looks like amazon is being hacked!

Helen Thompson · 13 September 2015 - 02:11
· · Internet Explorer 11.0 on Windows

cannot sign in

Freddy Silva · 12 September 2015 - 14:17
· · Safari 6.2.8 on Mac

cannot log in to seller account.

Paula Finn · 10 September 2015 - 15:54
· · Chrome 40.0 on Windows

Cannot check out via iPhone, iPad or desktop.

Lesley Winter · 8 September 2015 - 14:53
· · Chrome 45.0 on Mac

cannot check out, page loads but doesn't allow me to check out. Just sits there doing nothing... Frustrated...

Gloria Carlson · 7 September 2015 - 20:24
· · Internet Explorer 11.0 on Windows

rented movie... unable to watch... tells me my password is not correct. along with additional 'code of letters numbers' to enter... just isn't working at all! frustrated!

Nigel Tanner · 7 September 2015 - 10:13
· · Internet Explorer 11.0 on Windows

cannot list my items as server is down keeps coming up

Paula Duffy · 5 September 2015 - 01:48
· · Silk 3.68 on Kindle Fire

I am having problem connecting with Amazon for several days already. I cannot play games and etc...

Edward Bertsch · 4 September 2015 - 21:53
· · Chrome 44.0 on Windows

having a problem with main page and also amazon smile, amazon instant video etc

Marina Kadry · 2 September 2015 - 22:49
· · Safari 7.0 on iPad

Amazon instant video appears down. Can access site but all streaming requests for any show fail with "network error. Please try again later."

Elsie Cannon · 1 September 2015 - 16:41
· · Firefox 40.0 on Windows

I can't place my order this morning. I have tried multiple times but I am getting nowhere.

Huntington Fender · 26 August 2015 - 17:50
· · Internet Explorer 11.0 on Windows

Accessing Amazon still leading to crash. Only applies to Amazon with no trouble at any other site?

Lily Ott · 26 August 2015 - 05:38
· · Safari 7.1.8 on Mac

Seems like it's going around...only happening on Amazon site. Had to do a hard reboot three times as the amazon popped up after first two as my home screen.

Larry Nelson · 26 August 2015 - 03:20
· · Internet Explorer 11.0 on Windows

Web page opens for a second Computer crashes, followed by memory dump, followed by black screen. Requires hard reboot. Only when I try to access Amazon web site. No problems with any other web sites.

Huntington Fender · 26 August 2015 - 02:40
· · Internet Explorer 11.0 on Windows

Computer crashes, followed by memory dump, followed by black screen. Requires hard reboot. Only when I try to access Amazon account.

Jay Gray · 26 August 2015 - 00:25
· · Safari 8.0 on iPhone

Amazon site has crashed my computer twice in a row. Other sites work fine

Mary Ellen Stevens · 25 August 2015 - 12:44
· · Internet Explorer 11.0 on Windows

Me too, graphics are not loading correctly, html all over the place, it is not usable

Di Walsh · 24 August 2015 - 16:31
· · Chrome 44.0 on Windows

Amazon website has been fragmented and I have been unable to place an order since 12.00 noon (bmt). No explanation is available.

Louise Alger · 24 August 2015 - 16:30
· · Firefox 40.0 on Mac

no images are loading correctly and it looks like html text all over the page

Romain DAHAN · 23 September 2014 - 12:09
United States · Verizon FiOS · Chrome 37.0 on Mac

When I select my shipping address on Amazon, I get an error page:
"Oops! We're sorry
An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check to confirm that the order was placed. We apologize for the inconvenience."

Dakota Jacobson · 23 September 2014 - 11:53
United States · Charter Communications · Chrome 37.0 on Windows

Amazon down "Oops! We're sorry
An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check to confirm that the order was placed. We apologize for the inconvenience."

Bonnie Borcyk · 25 August 2014 - 09:46
United States · Time Warner Cable · Firefox 31.0 on Windows

Amazon Music is down. I can't access it from my Android phone. It's saying that I do not have an Internet connection. It's intermittent on my desktop computer.

Darren Watts · 17 August 2014 - 09:28
United States · Verizon FiOS · Chrome 36.0 on Mac appears to be unavailable, cannot load website through any browser or OS combination, working fine and all other sites working as normal, anyone else experiencing difficulties ?

Feras Al-Kharboush · 24 July 2014 - 09:20
United States · Optimum Online · Chrome 36.0 on Chrome OS

Cant log in into my account, also recieved of checking my card's billing address ( which is justified, I moved in recently and didnt update my card's address ), though a recent order arrived fine with the same card.

Blaine Newman · 14 July 2014 - 12:15
United States · Time Warner Cable · Chrome 35.0 on Windows

Can't log in, Also got a e-mail after a purchase saying my card is not working (it's not clear at all what is wrong). I just made a purchase on Amazon last week on the same card and It worked fine then.

Sophia Taff · 30 June 2014 - 06:40
United Kingdom · BT · Internet Explorer 9.0 on Windows

Amazon will let me browse as normal but not access my account... message states "Internet Explorer cannot display the webpage" I have been trying all day. Any ideas??

Lise Cartwright · 26 June 2014 - 13:14
New Zealand · · Chrome 25.0 on Mac

When I try to connect to Amazon, I'm redirected to the NY Times! I refresh and it logs me out - not sure what's going on

Ellen Abrahamsen Folino · 20 June 2014 - 06:41
United States · Comcast Cable · Safari 6.1.4 on Mac

Haven't been able to connect to Amazon since yesterday morning… now it is June 20, 6:40am PST…. all the other websites I go on are fine.

Bren Cooper · 18 June 2014 - 11:24
United States · Time Warner Cable · Internet Explorer 9.0 on Windows

I have no problems signing into Amazon Prime Music today but the streaming is certainly not "smooth". Keeps starting and stopping. I had no problems listening to music yesterday. It says I'm the only one having a problem but I'm pretty sure I'm not. This is a new Prime Add-on so I'm guessing the web traffic is insane especially with school now out for the summer.

Cristina Woodson · 16 June 2014 - 07:15
United States · Charter Communications · Internet Explorer 11.0 on Windows

i have amazon prime and it has worked wonderfully until yesterday. the page set up was askew without some of the main links (watchlist) then I cant watch anything nor can I switch seasons??? help

Tara Jueschke · 13 June 2014 - 14:18
United States · Verizon Internet Services · Safari 6.1.4 on Mac

today and every day unable to purchase on amazon as page goes to We're sorry. An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible... this has been going on for months. Regardless of empty cache or not. regardless of cookies enabled. I have begun taking my significant amount of business else where

Dave Kennedy · 12 June 2014 - 07:55
United States · AT&T Services · Chrome 35.0 on Windows

I've been having problems with Amazon for about an hour (6am - 7am PT). The issue appears at Ship Address selection and beyond. I eventually was able to place the order after about 6 attempts. Just now at 8am PT I checked on the order status and also received an error message: "Important Message
We're sorry. We're temporarily unable to display all your orders below. Rest assured, we're working on the problem and expect to resolve it shortly. If you don't see the order you're looking for, please wait a few minutes, then visit this page again."

Dogfora Bone · 12 June 2014 - 07:50
United States · Comcast Cable · Chrome 35.0 on Mac

Amazing ordering is most certainly down. I spoke with an Amazon customer service rep and she stated they can't see orders and we can't place orders for at least 2 hours.

Lynette Rowland · 12 June 2014 - 07:47
United States · Comcast Cable · Chrome 35.0 on Mac

Every time I try to click purchase it says error, select a credit card other than personal and it just reverts back, say continue with order it says error on page. Something isn't working here!

Melecia Luvsthehellouttaweekends · 12 June 2014 - 07:44
United States · Oklahoma Office of Management & Enterprise Service · Chrome 35.0 on Windows

I'm unable to view an invoice on orders placed. I get a message saying: "We're sorry. We're temporarily unable to display all your orders below. Rest assured, we're working on the problem and expect to resolve it shortly. If you don't see the order you're looking for, please wait a few minutes, then visit this page again." (copied & pasted this error)

Debbie Godschalk · 12 June 2014 - 07:16
United States · Optimum Online · Safari 7.0 on Mac

When I try to sleet my address to check out I keep getting this message.Oops! We're sorry. An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check to confirm that the order was placed. We apologize for the inconvenience.

Jane Hamilton · 26 May 2014 - 01:50
United Kingdom · TalkTalk · Safari 7.0.3 on Mac

When I click on the deliver to address, there is an error and I can't proceed with the order. Very frustrating.

Paul Tish · 9 May 2014 - 07:17
United States · Tusco.Net

Having issues with adding to cart, then has issues with signing in - even though password is correct.

Muriel Pirkle · 1 May 2014 - 05:19
United States · SureWest Broadband

Amazon finally started working around 2:30 Am in California on May1, 2014. Seems to be still working OK now. I hope that doesn't happen again.

Tim Hendrickson · 1 May 2014 - 00:53
United States · Cable One

I'm getting the same problem in Idaho. Amazon is very slow to load and when it does, no pictures and words overlap. I also cannot load the Netflix main (or any) page. Everything else seems to work.

Edit: I should add I am experiencing this issue on I.E., Firefox, and Chrome.

Lynn Tanner · 30 April 2014 - 22:12
United States · Cable One

Amazon down in Arizona, I have Cable One which is working perfectly on all other websites. Amazon is appearing as text only without pictures and the page layout is totally wonky. Amazon, please fix this. It's probably my most used site.

Monica Harris · 30 April 2014 - 21:35
United States · Atc Communications

Amazon isn't loading correctly… its showing a text only version that is basically un usable. I wonder what is going on?

Kenneth Chan · 30 April 2014 - 21:17
United States · Cable One

Amazon pages and images not loading in the past hour or two in Arizona. I feel it's silly to say, "in Arizona, " but I have friends checking their access in other states and they seem to be able to reach Amazon just fine!

Edit: Looks like the problem may be more specific to my ISP, Cable One, than Arizona. When I switch to my phone using Verizon data, I'm able to connect to Amazon without problems.

Muriel Pirkle · 30 April 2014 - 19:25
United States · SureWest Broadband

Amazon is down. Can't get to my seller site or my buying site. Been trying for 2 hours. Hope they get it fits soon.

Karen Garcia · 30 April 2014 - 17:40
United States · Cable One

Same for me. I tried both Internet Explorer and Google Chrome and cant access, the screen is half blank. Fix this amazon!!

Jessica Hughes · 30 April 2014 - 17:26
United States · Cable One

Everything else working fine. Amazon site won't load on anything. Just sitting there forever. Also, their streaming service has been terrible. Unable to stream. Interruptions repeatedly.

Jeff Miller · 29 April 2014 - 21:04
United States · LocalTel Communications

No response from most streaming or interactive services. Streaming was unavailable from all devices. Netflix works fine it is not a network issue.

Phil Schrubb · 29 April 2014 - 20:18
United States · Charter Communications

Just clicked the chat button on Amazon it gave me a connection lost screen and stated in another box that they are having streaming issues and to check back in a few hours. This website says they are up, so I guess this site is not reliable either.

Max Metzger · 29 April 2014 - 20:10
United States · Comcast Cable

Amazon Prime instant video is down for me right now too. I get error 1026 on the xbox, error 6002 on the pc.

Phil Schrubb · 29 April 2014 - 20:09
United States · Charter Communications

I am trying this service out and guess what the first time I try to play something? I get an error code. Guess who is going to cancel their trial early; this guy!!

Eileen Bentley Giuffre · 29 April 2014 - 20:08
United States · WideOpenWest

Amazon Prime down in Chicago too. Error code 6002 for the last 30 minutes and no functional connection to chat help.

Jessica Perry Marlowe · 29 April 2014 - 20:07
United States · Optimum Online

Amazon down with streaming video error 6002 - glad to know it isn't just me, but sorry we all can't get to the video we want to watch!

Hobby Hopkins · 29 April 2014 - 20:00
United States · Comcast Cable

I just rented a show only to get a 6002 error. I tried playing back some of my purchased videos in the library and the same thing occurred. I am partly relieved to see this is a site wide error and not anything to do with my own computer. I hope they can fix whatever is ailing their system.

Candice Gabriel · 29 April 2014 - 19:48
United States · Cable One

Streaming is also down for me as well. On the Xbxo 360, on my kindle, and my PC. This is for both Prine and a video i just rented and cannot play.

Jeremy Kerr · 29 April 2014 - 19:45
United States · SmarterBroadband

Streaming is down here too - Northern Ca - at least for the last half hour (7:44 pm Pacific). Got both error messages 6002 and 1002 on the same browser (Safari) on many different attempts. I use a Macbook pro. Uninstalled Silverlight, and reinstalled it - then tried Adobe. Same result - not working. That's when I found this site. Just wanted to add to the chorus...

Nicole Mizzell · 29 April 2014 - 19:40
United States · Cox Communications

Keep getting content permissions error 6002 when streaming movies or shows on Amazon Prime and cannon get through to Live Chat as well. Glad to know that it is not just me, but hope Amazon resolves this quickly.

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