Amazon.com website not working? Is it down right now?

Amazon.com Server Status Check
amazon.com screenshot
AmazonWebsite Name:
www.amazon.comURL Checked:
Response Time:
Last Down:
Checking Amazon
Please wait while we check the server...
Amazon Website Status History
Amazon.com server report and response time

The above graph displays service status activity for Amazon.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22.Jul.2016
19:595.46 ms. 
22.Jul.2016
22:075.65 ms.
23.Jul.2016
00:165.66 ms. 
23.Jul.2016
02:195.81 ms.
23.Jul.2016
04:226.69 ms. 
23.Jul.2016
06:225.98 ms.
23.Jul.2016
08:375.63 ms. 
23.Jul.2016
10:376.12 ms.
23.Jul.2016
12:526.37 ms. 
23.Jul.2016
15:076.68 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:58

We have tried pinging Amazon website using our server and the website returned the above results. If amazon.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Amazon - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Amazon.com?
▼ LAST 7 DAYS ...
Jon Goodridge · 2 days 15 hours ago
· · Chrome 51.0 on Mac

i couldn't reach Amazon about 5PM.went out came back and still no one is home at 10PM.

Pete Peterson · 3 days 21 hours ago
· · Safari 9.1.2 on Mac

I can't log into my account.

Pamela Murphy Farr · 3 days 21 hours ago
· · Chrome 51.0 on Windows

Yup - getting the 500 error when trying to access "My Orders" - "We can't do what you're asking us" (or some such).

Yarrow Onthehill · 3 days 21 hours ago
· · Internet Explorer 11.0 on Windows

Cannot log in to account or perform any functions other than viewing and loading a cart.

Stefani Inkenbrandt · 3 days 21 hours ago
· · Chrome 51.0 on Windows

Having issues placing and order. Also when searching for several things it would show that nothing was found when it is exactly what the item is called and I know they have it.

Beth Tucker Holloway · 3 days 21 hours ago
· · Firefox 47.0 on Windows

Down here - keep getting error message when loggng in on several devices

Charles Markham · 3 days 21 hours ago
· · Firefox 47.0 on Windows

`ORDERS search is down in Tampa Bay/Brighthouse cable area/service

Kathy Wiseman MacFarland · 3 days 21 hours ago
· · Chrome 51.0 on Windows

unable to log in. unable to buy or search books

Jeneanne Duncan · 3 days 21 hours ago
· · Internet Explorer 11.0 on Windows

I am having difficulty getting into amazon.com. when I try to do a return or contact you, it is telling me you cannot help me.

Destiny Lund · 3 days 21 hours ago
· · Chrome 51.0 on Windows

Tried checking my orders or any of my history and it won't let me. I keep getting a "500 Service Unavailable Error" message telling me to try again.

Gireesh Sadasivan · 3 days 21 hours ago
· · Chrome 51.0 on Windows

Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Joe Mahilum Friday · 3 days 21 hours ago
· · Chrome 51.0 on Windows

unable to log it. it is an AWS issue.

Heidi Melleberg Olson · 3 days 22 hours ago
· · Chrome 46.0 on Windows

can't check out here either

Stephan Katzel · 3 days 22 hours ago
· · Chrome 51.0 on Windows

wont let me check out, get an oops

Margaret Turman Kidd · 3 days 22 hours ago
· · Chrome 51.0 on Windows

Cannot log on to my account. Was trying to get into my Audible account, but get a 500 error message.

Troy Badalaty · 3 days 22 hours ago
· · Chrome 51.0 on Android

Down can't login

Kimber Gabryszak · 3 days 22 hours ago
· · Chrome 51.0 on Mac

Down, can log in but can't check out or it crashes. Can also not see any item reviews - it will say "115 reviews" at the top then when you scroll down says "no reviews yet". I was checking out with items already in my cart and it just keeps crashing.

▼ LAST 30 DAYS ...
Monique Nowicki · 13 July 2016 - 15:13
· · Chrome 51.0 on Windows

The website is NOT working!!!! Amazan.com, please fix it ASAP. Thanks

Justine Williams · 12 July 2016 - 15:00
· · Firefox 47.0 on Windows

To Whom It May Concern,

We Offer Personal, Commercial and business Loans with very Minimal annual Interest Rates as Low as 2% within 1 year to 50 years repayment duration period to any part of the world. We give out loans within the range of $1,000 to $100,000,000 USD. Our loans are well insured for maximum security is our priority.

Interested Persons should contact me via E-mail

Lender's Name: Sir. Justin Williams
Lender's Email: sloanslimited@gmail.com

BORROWERS INFORMATION

NAME:
LOAN AMOUNT:
DURATION:
PHONE#:
COUNTRY:

Note: all emails are to be forwarded to our email at sloanslimited@gmail.com for more info.

Holly Allison · 9 July 2016 - 23:04
· · Chrome 51.0 on Windows

Let's see, it's been "down" every day for weeks...I am beginning to wonder if they are phasing out emailing customer service . Most websites want us to self-service via FAQ which is almost useless but I'll do it even tho it never helps. If I could be my own CS Rep then why would I be contacting them ? Over the course of the past 8 mnonths it's been all but imposible to connect with Customer Service via email, when 1 of mine does "slip thru" Amaz. reps have no access to the body of the message and we are asked to repeat everything which they never seem to receive in the multiple emails required we sent. The website seems to be "down" unless attempting to self serve or when making a purchase.

Ivan DGreat · 30 June 2016 - 03:24
· · Chrome 51.0 on Windows

I cant see the imperfect order download button. how can i fix this? Please help

▼ LAST 6 MONTHS ...
Heather B. Schultz · 23 June 2016 - 15:37
· · Chrome 51.0 on Mac

Can't get into Amazon. Just keep getting this error :(
http://www.amazon.com/cgi-bin/redirect.ha

Lynn Lavalette · 20 June 2016 - 17:24
· · Safari 6.2.8 on Mac

can't get onto Amazon site. Southwestern CT. Safari

Kathy Pyeatt · 20 June 2016 - 14:36
· · Firefox 47.0 on Windows

Suddenly can't get Amazon on my kindle, the shop feature & the weather apps & facebook! WTF?

Rick Brown · 17 June 2016 - 13:54
· · Chrome 51.0 on Windows

Currently, whenever i click on the "proceed to checkout" tab I keep getting the following error message, its been three (3) days now:

We're sorry!

An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check Your Account to confirm that the order was placed. We apologize for the inconvenience.

continue shopping on the Amazon.com home page.

I am unable to continue shopping because I am barred from paying for my items!!!

Chris Fink · 13 June 2016 - 01:19
· · Chrome 51.0 on Android

amazon video keeps crapping out. holy hell this is infuriating!

Sig Bat · 7 June 2016 - 14:02
· · Chrome 50.0 on Windows

HTTP Status 500 - Request processing failed; nested exception is java.lang.IllegalArgumentException: Invalid locale format: fil

Nick Rose · 6 June 2016 - 22:30
· · Safari 9.1.1 on Mac

Can't log on to Amazon

Elinor Ratcliffe · 3 June 2016 - 18:39
· · Silk 46.1.66 on Kindle Fire

Once again, Amazon services is unavailable in Australia. Getting pretty sick of this.

R'Daniel Thomson · 2 June 2016 - 16:03
· · Safari 9.1.1 on Mac

The following is a letter I sent to Amazon's customer service department, where I was promised via automated response that someone would read my email within 48 hours:

"Dear Amazon Customer Service:

"I understand that you've been experiencing problems with your search function. That was made clear at the top of the page.

"However, I want you to know how much this affects our business, and yours. We rely on child (and adult) safety when we visit amazon. That means that when our teenagers are searching for items on our behalf for our business, we don't expect search terms like, "turn here sign" when searching the merchant, "Velocity Signs", to return search results that include pornographic magazines within the top two results, complete with cover photos. As of this morning, I've instructed my family not to visit amazon again. We simply cannot take the chance that their minds will be assaulted with filth because you have a technical glitch. Some glitch.

"My wife and I will be monitoring what is happening with amazon via third party site watchers and I expect an answer to this issue to be sent to me, as I have taken the time to write to you about it. You owe me that much. Whether or not we continue to do business with amazon depends upon it.

"It may require us to cease doing business entirely in this manner, but the cost of diversifying into a non-internet sales oriented business pales in comparison with the cost of moral compromise and the damage that is done to our family, marriage and community.

"Thank you.

Carol Doeringer · 2 June 2016 - 13:02
· · Chrome 50.0 on Windows

'Service not available' message when I try to search on any of several computers and mobile devices.

Barb Suski · 2 June 2016 - 13:01
· · Internet Explorer 11.0 on Windows

Amazon is down - not searchable

Alicia Nicholls · 2 June 2016 - 13:00
· · Chrome 46.0 on Windows

Search still is down...

"Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage."

Erica Lebrun · 2 June 2016 - 12:54
· · Firefox 46.0 on Windows

Search isn't working. Keep getting Http/1.1 Service Unavailable error on the site.

Laura Jean Doty · 2 June 2016 - 12:52
· · Internet Explorer 11.0 on Windows

Amazon issues cannot search - OOPS message

Jose Maria Vazquez · 2 June 2016 - 12:52
· · Chrome 50.0 on Windows

Search not working. "500 Server error" mesaage and "Http/1.1 Service Unavailable"

Niketia Martin · 2 June 2016 - 12:48
· · Chrome 50.0 on Windows

search isnt it working , i just keep getting a oops message

Jeff Kruzic · 2 June 2016 - 12:47
· · Firefox 46.0 on Windows

Unable to get the Search window to work.

Mark Vavrousek · 2 June 2016 - 12:45
· · Chrome 50.0 on Mac

search not working http1.1/Service Unavailaable error

Machelle Hoang · 2 June 2016 - 12:45
· · Safari 9.1.1 on Mac

I can't search for specific items. on my Mac. Did I turn on a privacy setting on accident or is amazon having issues? TY!

Kerbys Cups · 2 June 2016 - 12:43
· · Chrome 50.0 on Windows

at the moment amazon isn't working its not allowing me to search it keeps bouncing me 500 service error page

Brian Benedict Batugal · 2 June 2016 - 12:41
· · Chrome 50.0 on Windows

Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Tomas Elke · 2 June 2016 - 12:39
· · Chrome 51.0 on Windows

Error 500, Service Unavailable.

Edward Speed · 2 June 2016 - 12:38
· · Firefox 46.0 on Windows

Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Sarah Skakum Craggs · 2 June 2016 - 12:38
· · Chrome 50.0 on Windows

Http/1.1 Service Unavailable

Linda Flawn · 2 June 2016 - 12:38
· · Chrome 50.0 on Windows

I keep on getting the oops message.

Edward Speed · 2 June 2016 - 12:34
· · Firefox 46.0 on Windows

Parts of site work for me but an getting the "Oops alert"

Tony DeLuca · 2 June 2016 - 12:25
· · Firefox 46.0 on Windows

500 Service Unavailable Error

Andrew Reeves · 2 June 2016 - 12:25
· · Chrome 50.0 on Windows

Can't search

Alan Sullivan · 2 June 2016 - 12:24
· · Firefox 46.0 on Windows

Search ... Oops!! (Thailand)

Ruth Tesh · 2 June 2016 - 12:20
· · Internet Explorer 11.0 on Windows

down in NC :(

Zoe Peterson-Ward · 2 June 2016 - 12:14
· · Chrome 50.0 on Windows

Search is not working on Amazon. Can login, see other products but anytime I search I get Service 500 error

Adonica Long Thomas · 2 June 2016 - 12:13
· · Firefox 46.0 on Windows

Cannot access. Getting a http:/1.1 Service unavailable message. Been happening all morning.

Kathleen Reynolds Barnes · 2 June 2016 - 12:11
· · Internet Explorer 11.0 on Windows

Finally got a message that says they are making improvements to the service. You can't search, but you can see deals and previous history, etc.

Darnell White · 2 June 2016 - 12:09
· · Safari 9.0 on iPhone

Search doesn't work nor does selecting departments.

Melanie Pettit Fisher · 2 June 2016 - 12:06
· · Chrome 50.0 on Windows

Can not search for anything

Stephanie Shostak · 2 June 2016 - 12:02
· · Chrome 50.0 on Windows

The whole site is not down, just anything to do with electronics, like tv, music, videos and books. Everything else is working.

Erin Haley · 2 June 2016 - 12:01
· · Safari 9.0 on iPad

Amazon is down. Can't search for products, keep getting an error screen.

Melissa Sutherland · 2 June 2016 - 12:00
· · Firefox 46.0 on Mac

Can't get on at all.

Jannette Ramos García · 2 June 2016 - 11:58
· · Chrome 50.0 on Mac

Down in Puerto Rico also

Stephanie Shostak · 2 June 2016 - 11:58
· · Chrome 50.0 on Windows

The kindle store works on the Fire HD tablet. But it only works from your books library and then you click on the store icon.

Donna Ambalong · 2 June 2016 - 11:52
· · Chrome 50.0 on Windows

Why are some of my colleagues are able to access amazon right now while I can't? I always get 500 service unavailable error.

Stephanie Shostak · 2 June 2016 - 11:52
· · Chrome 50.0 on Windows

Tried Amazon.com on Internet Explorer. Still does not let you search anything. Hope they fix the problem soon.

Kay Bourgeois · 2 June 2016 - 11:41
· · Safari 9.0 on iPhone

On iPhone -- app and safari --- search doesn't work get the oops message others reference.

Jet Lane Lakey · 2 June 2016 - 11:41
· · Firefox 46.0 on Windows

Able to do everything BUT search on Amazon.

Mike Pollard · 2 June 2016 - 11:40
· · Chrome 50.0 on Windows

Search still down for firefox, chrome, and edge.

Emiliano Mañón · 2 June 2016 - 11:38
· · Chrome 50.0 on Android

In South Florida, Amazon is down.

Mike Barra · 2 June 2016 - 11:37
· · Chrome 50.0 on Android

Amazon search is down

Alejandro Pelaez · 2 June 2016 - 11:30
· · Chrome 50.0 on Mac

Amazon error:

Oops! for any search. Using Chrome browser.

Kristin Noelle · 2 June 2016 - 11:19
· · Chrome 50.0 on Chrome OS

Keep getting the We're Sorry! error page for any search. Using Chrome browser.

Jayne Gaston · 2 June 2016 - 11:18
· · Chrome 50.0 on Android

App and site down.
Get service notice when searching for items "Sorry, there's a problem with the page. We're working to fix it"

Norisha K Belcher · 2 June 2016 - 11:09
· · Safari 9.0 on iPad

I keep getting this...

Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Peter Licari · 2 June 2016 - 11:09
· · Chrome 50.0 on Windows

when searching for an item I get an OOPS page 500 service unavailable error

J.c. Seefeldt · 2 June 2016 - 11:07
· · Chrome 50.0 on Android

Not able to search

Kristina Ledford · 2 June 2016 - 11:05
· · Chrome 44.0 on Android

site snd app down

Jessica Gontarz-Durfee · 2 June 2016 - 11:00
· · Chrome 50.0 on Windows

When I click on any product it tells me the website is temporarily unavailable

Valerie Rankin · 2 June 2016 - 10:37
· · Chrome 50.0 on Windows

Amazon is down. All searches lead to an "Oops" page.

Jannette Ramos García · 2 June 2016 - 10:33
· · Chrome 50.0 on Mac

Amazon.com

Oops!

We're very sorry, but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Jannette Ramos García · 2 June 2016 - 10:25
· · Chrome 50.0 on Mac

Amazon is not working. Every time I tried to view some items this is what I see Http/1.1 Service Unavailable

Diya Wynn · 2 June 2016 - 10:20
· · Chrome 50.0 on Mac

the site appears to be up but as soon as you conduct a search to find a product or page through results, errors are returned "oops! we're very sorry. but we're having trouble doing what you just asked us to do. Please give us another chance--click the Back button on your browser and try your request again. Or start from the beginning on our homepage."

Kathy Walker · 31 May 2016 - 19:43
· · Chrome 50.0 on Windows

I can log in, I can place items in cart, I can put addresses in, I can do multiple orders to multiple addresses, but when I try to check out and get to the part where it is supposed to actually take the payment I get this. ...... BTW I am using chrome
any advice? and yes I have cleared cookies etc.
Oops! We're sorry

Oops! We're sorry
An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check to confirm that the order was placed. We apologize for the inconvenience.

Elinor Ratcliffe · 28 May 2016 - 18:30
· · Silk 46.1.66 on Kindle Fire

Can't access app store, says network unreachable for over 2days now, yet other sites, email etc all working fine, seems to be happening more frequently with no explanation why.

Laurie Cleere · 23 May 2016 - 19:37
· · Chrome 50.0 on Windows

The site is active and lets you browse and add to basket, but when you get to the checkout it asks for your login details, and then won't accept them. I tried to reset my password (even though I know it was correct) and came up with an "Internal Error" message. I also have a kindle and when I try to buyna book it comes up with an "Order Processing" error message. When I rang the helpline I was told that there was no card saved to my amazon account and that's why I was unable to but books through my Kindle. There is a card saved on the account, for years! Something defintely wrong with the site......

Priscilla Wigham · 19 May 2016 - 22:15
· · Firefox 46.0 on Windows

I've got the same thing, I am locked out of my account and I know the password and email is correct!

David Doyle · 19 May 2016 - 08:34
· · Safari 9.0 on iPad

I have registered with Amazon. When purchasing an MP3 it puts it in the MP3 basket then when I click the purchase button I get an order form (it doesn't prefill with my registered details) and when I fill in the filed it always returns with an error to complete the address field (which I havre done) and wipes out the credit card details. I can't purchase my MP3.

Tammy Fair · 17 May 2016 - 04:18
· · Chrome 46.0 on Windows

when i sign it it show me signed it but i got shopping and when i add an item it show me not signed in but with the item in my cart but when i sign in again the cart disappears....can not order anything this way

Kay Dienstag · 15 May 2016 - 16:29
· · Chrome 50.0 on Windows

I keep getting the Oops! we're sorry ... when I try to reach Amazon???

Arthur Delaney · 15 May 2016 - 12:58
· · Chrome 49.0 on Windows

can't access my account but i can browse. whats the point. can't download movie this was my first time. not successful for 2 days now. no recourse. sad!

Mike Deaves · 10 May 2016 - 14:58
· · Internet Explorer 11.0 on Windows

keep getting certificate security problem today all other sites ok so just Amazon

Peter Clucas · 10 May 2016 - 09:40
· · Chrome 50.0 on Windows

Can't login - tells me login details are incorrect. Changed PW but still doesn't work

David Tubb · 7 May 2016 - 06:19
· · Opera Next 37.0.2178.32 on Windows

Could not connect PST 2315 hours

Joanna Lin · 7 May 2016 - 01:26
· · Safari 7.1 on Mac

The website is working, but I keep getting log in errors and I am using the correct password and email.

Deb Mahaney-Wood · 29 April 2016 - 06:54
· · Internet Explorer 10.0 on Windows

I have tried repeatedly to checkout and just does nothing. HELP! I want to order my items ASAP. Thx!

Tony Nacelewicz · 28 April 2016 - 17:45
· · Chrome 49.0 on Windows

Individual product pages not loading in Chrome.

Tere Clippard Stevens · 26 April 2016 - 17:55
· · Safari 9.1 on Mac

Amazon search just loads and loads and then crashes.

John Oliveria · 26 April 2016 - 15:51
· · Firefox 45.0 on Windows

Amazon is up, But the Kindle store is Down.

Audrey Sherba Dorofy · 26 April 2016 - 00:49
· · Silk 49.3.1 on Kindle Fire

I cannot access Amazon video on my Fire stick or through the app on my BluRay player right now. But I can get Netflix fine.

Elethe Graham Hatfield · 26 April 2016 - 00:30
· · Chrome 50.0 on Windows

amazon is not working but all of my other streaming is fine

Samuel Johnson · 24 April 2016 - 01:10
· · Safari 9.1 on Mac

Amazon prime is down

James Splaine · 21 April 2016 - 23:53
· · Chrome 49.0 on Mac

and it's back up

View Older Comments

Remaining 342 more comments.

Submit a comment using your Facebook ID.

Is Amazon.com down for you right now? Submit your comments about Amazon.com service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.