website not working? Is it down right now? Server Status Check screenshot
AetnaWebsite Name: Checked:
Response Time:
Last Down:
Checking Aetna
Please wait while we check the server...
Aetna Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:2050.63 ms. 
23:5851.06 ms.
12:5550.65 ms. 
16:3842.49 ms.
20:3751.37 ms. 
01:2542.81 ms.
15:2143.01 ms. 
17:4151.11 ms.
20:3543.4 ms. 
00:2242.31 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:44

We have tried pinging Aetna website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Aetna - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Tara Thompson Roe · 11 August 2016 - 20:03
· · Safari 9.1.2 on Mac

I haven't been able to log into my account for 3 days...says the server is unable to connect. Is there an issue?

Michael Sullivan · 10 August 2016 - 22:30
· · Internet Explorer 11.0 on Windows

Ais downetna Website

Wesley Fletcher · 11 July 2016 - 23:44
· · Firefox 47.0 on Windows

Cannot log into my account.

Michael McPherson · 6 May 2016 - 16:46
· · Safari 9.0 on iPhone

Tried the forgot user name feature on your mobile app and kept getting an error saying you couldn't process my request at this time. Error code 101

Karen Cromwell · 28 April 2016 - 04:12
· · Chrome 49.0 on Android

My husband had outpatient surgery yesterday..Went to the drugstore to pick up pain meds after. Pharmacist said the Aetna site was down so he would have to pay $200 if he wanted the meds now. Really? Messed up.

Stephen Biles · 11 April 2016 - 15:53
· · Chrome 49.0 on Windows

Aetna is down! Sorry
We're fixing some technical issues. The website should be working again shortly. Try calling them and they say they canot hear you and hang up. My phone(s) are working fine. They have some real issues going on!

Gary George · 25 March 2016 - 03:21
· · Safari 9.1 on Mac

Does not ping.

Gary George · 25 March 2016 - 03:20
· · Safari 9.1 on Mac

Can't access their site on San Diego CA. Only through network via Horizon, but not on wifi.

Alicia Donohue Cannon · 11 January 2016 - 14:22
· · Internet Explorer 11.0 on Windows

I have been trying to login for days with error messages every time.

Danielle Roberts · 10 January 2016 - 03:55
· · Chrome 47.0 on Windows

I've been trying for days to log in. WTH?

Scott M. Anna · 6 January 2016 - 02:43
· · Chrome 47.0 on Mac

Has been down all day! "Sorry
We're fixing some technical issues. The website should be working again shortly."

Molly Gorny · 6 January 2016 - 02:09
· · Chrome 47.0 on Windows

I've been trying to get in all day and get a message that says "Sorry
We're fixing some technical issues. The website should be working again shortly."

Terri Grabenhorst · 6 January 2016 - 01:49
· · Chrome 42.0 on Windows

I have been trying since last Thursday to get on the website but wont log me in. Tried for over an hour to get someone on the phone ,tried the callback nothing is working! Tried again yesterday and this evening to call but nothing but recording saying they're helping other customer keep holding! Also couldnt access paying my premium by phone so I dont know! Hope we are still covered!

Kevin Luebbers · 6 January 2016 - 00:13
· · Internet Explorer 11.0 on Windows

I have been unable to log in to Aetna to view my claims or any other member info. I have been trying for hours with multiple browsers as well as their iPhone app. I called technical support and after waiting on hold for half an hour someone finally answered and said they were doing "maintenance" and "uploading new member info" and that I should try again in an hour or so. She made it sound as if this was a recent problem (i.e., within the past couple hours), although from the comments on this page it looks like this problem has been ongoing for more than a day.

Marie Anderson Greenhalgh · 5 January 2016 - 23:50
· · Chrome 47.0 on Windows

It finally let me on, but then would not let me advance to my messages. Trying to log on again, but will not connect.

Raymond Mitchell · 5 January 2016 - 23:02
· · Internet Explorer 11.0 on Windows

Main web page is up, but the login server appears to be having issues. Can't log in.

Tiffany Tringali Walker · 5 January 2016 - 22:03
· · Chrome 47.0 on Mac

I have been trying to log on for 2 days. Once in a while I'll get to my member page, but it crashes shortly after.

Brian Greenberg · 5 January 2016 - 21:35
· · Chrome 47.0 on Windows

wow now it says does not recognize my user name and password, that I have been using for the last year, were you guys hacked or something?

Brian Greenberg · 5 January 2016 - 21:34
· · Chrome 47.0 on Windows

The App and the website has been down on and off for the last 3 days

Carol Miller · 5 January 2016 - 21:34
· · Internet Explorer 11.0 on Windows

Keeps spinning and spinning. Will not load

Charlotte McClintic · 5 January 2016 - 19:41
· · Chrome 46.0 on Windows

STILL DOWN !!!! Intermiitent !

Kaye Miller · 5 January 2016 - 19:10
· · Chrome 47.0 on Windows

Been trying to log in for several hours. Just receive error message.

Devaunshi Sampat · 5 January 2016 - 18:18
· · Firefox 43.0 on Windows

It is still down and has been intermittently since the morning

Sally Cooper · 5 January 2016 - 18:02
· · Internet Explorer 11.0 on Windows

Been trying for over 30 minutes...must be DOWN AGAIN!

Jay Smith · 5 January 2016 - 15:50
· · Chrome 46.0 on Android

Trying to log on to aetna, says it doesn't recognize my user ID?

Devorah Lisnoff · 5 January 2016 - 15:25
· · Chrome 47.0 on Windows

System Outage Page when I try to log in:
We're fixing some technical issues. The website should be working again shortly.

Keela Brigante · 4 January 2016 - 23:23
· · Chrome 47.0 on Windows

I am also unable to log in as of 6:20 EST.

Monica Gray · 4 January 2016 - 22:56
· · Chrome 47.0 on Windows

This site has been down since 1pm EST. It is now 6pm EST.

Xurde Camacho · 4 January 2016 - 22:04
· · Chrome 47.0 on Mac

Cannot login to Aetna at 16:04 CST.

Karen Rice · 4 January 2016 - 21:42
· · Chrome 42.0 on Windows

Host site up but not member services for over an hour now

Alicia Donohue Cannon · 4 January 2016 - 21:29
· · Internet Explorer 11.0 on Windows

Can't login to Trying for 45 minutes.

Elona Kaplan · 4 January 2016 - 21:06
· · Chrome 47.0 on Windows

can't login to Aetna...

Kim Martin Smathers · 4 January 2016 - 20:39
· · Chrome 47.0 on Mac

login ends with failure page and message the site is inavailable

Chris Seal · 4 January 2016 - 19:43
· · Firefox 43.0 on Windows

Able to occasionally access aetna site, however unable to login to member site using multiple browsers / devices

Mary Johnson Eppley · 30 December 2015 - 04:39
· · Firefox 43.0 on Mac

Cannot log in, though I could log in last week with all of the exact same login info.

Dan Loevy · 7 October 2015 - 16:59
· · Chrome 45.0 on Windows

Able to acess site sporadically, but unable to log into my account.

Jason Zeyer · 3 September 2015 - 14:38
· · Chrome 42.0 on Windows

Site is reporting that they are having technical problems and will be available soon. It's been this way for the morning so far on 9/3. No ETA given for service to be restored.

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.