website not working? Is it down right now? Server Status Check screenshot
AeroplanWebsite Name:
www.aeroplan.comURL Checked:
Response Time:
Last Down:
Checking Aeroplan
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Aeroplan Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
12:5640.24 ms. 
15:128.7 ms.
00:2612.37 ms. 
03:1214.29 ms.
16:399.62 ms. 
21:5710.7 ms.
00:3511.1 ms. 
02:448.73 ms.
21:369.32 ms. 
14:479.25 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:35

We have tried pinging Aeroplan website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Aeroplan - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Joan Cannings · 25 July 2016 - 14:52
· · Chrome 49.0 on Windows

I cannot get into aeroplan. It keeps asking me to join. I am already a member. I cannot put my mumber in the box. Just asks me to join.

Jordan Jacobs · 18 July 2016 - 14:58
· · Chrome 51.0 on Windows

is the site down for matainice?

Jordan Jacobs · 17 July 2016 - 20:31
· · Chrome 51.0 on Windows

cant seem to access my account

Sandra Foley · 17 July 2016 - 13:38
· · Chrome 51.0 on Windows

This is the first time for me I have never been able to not get responses. I can reach the website and everything loads fine but as soon as I click log on nothing happens. Its been two days now. I was on it Thurs night and its Sun morning and still can't get on. All the ads are moving but when I want to log on nothing. I phone yesterday afternoon and I waited an hour and a half and finally got someone. They did fix my flight problem but the site I need on there.

Dean Hodgson · 13 July 2016 - 15:16
· · Chrome 51.0 on Windows

can't connect from mexico

Priscilla Li · 3 July 2016 - 03:32
· · Chrome 51.0 on Mac

Trying to access the website from two laptops... to no avail!

Kathaleen Fong · 10 June 2016 - 23:02
· · Chrome 49.0 on Mac

Trying to access website, no luck, by phone on hold for 1 hr 40 mins still no one.

Fife Mac · 8 June 2016 - 14:04
· · Safari 9.1 on Mac

When I try to pay their is no confirmation button under the credit card information section. This has been ongoing for 24 hours now.

Shelly O'Hara · 19 February 2016 - 11:16
· · Firefox 43.0 on Windows

Cannot log onto the ste

Carrie Keep · 2 January 2016 - 20:57
· · Chrome 47.0 on Windows

I have been waiting for over 3 hrs to speak to an agent on the call centre #...and there is no call back option which I'm am qualified for, being a Dsilver member. What's going on ??

Farzin Shemirani · 22 November 2015 - 21:24
· · Chrome 46.0 on Windows

To request miles credit, I am entering my name in the correct mentioned format, and it keeps giving error messages. It's frustrating.

Bob McMurray · 21 November 2015 - 20:53
· · Safari 5.1.9 on Mac

what on earth is going on...when trying to log into aeroplan I get an error page. And yes I have used the correct login info. This is extremely frustrating!

Mahreen Shahrooz · 17 November 2015 - 21:35
· · Chrome 46.0 on Windows

Site working but not letting me login..useless

Craig Reynolds · 29 October 2015 - 01:10
· · Safari 9.0 on iPad

Been down for at least 2 hours...

David Dinsmore · 2 October 2015 - 14:27
· · Safari 8.0 on iPad

Log in OK. Tried to order merch. Got error msg. Phoned. Told to try again tomorrow. That was two days ago. What gives?

Elspeth Cassar · 7 May 2014 - 06:37
Canada · Frontier Networks

Aeroplan site is working but log in is not. Over 12 hours now. Kind of useless.

Angelo Hatzitolios · 29 January 2014 - 18:27
Canada · Bell Canada

29Jan2014 21:25. Can't login. Giving password error using two different browsers. Secure login portion is definitely down.

Lesley Soper · 29 January 2014 - 18:02
Canada · Bell Canada

can't even login --- unacceptable. call centre -- no answer

Kim Blake · 29 January 2014 - 17:57
Canada · EastLink

Come on aeroplan... get your act together.

Harmony Walsh · 6 December 2013 - 23:26
Canada · Shaw Communications

Doesn't seem to be working right now. Trying to log into 2 diff accounts and keeps saying we have passwords or card number wrong.

Bob Turgeon · 1 December 2013 - 08:35
Mexico · Cablevision de C.V.

I have tried booking flights on Aeroplan on their website for 5 days--always down-- time to switch to another travel plan?

Linda Riopel Armstrong Durant · 30 November 2013 - 20:41
Canada · Shaw Communications

Yes frustrating. Not able to find the city that was brought up with their own code.

Kenneth Wayne Farrell · 30 November 2013 - 19:13
Canada · Rogers Cable

"the city/airport cannot be found", using their own inputs?

Nadine Dennis · 28 March 2013 - 17:28

Incredibly frustrating, we are trying to book flights and it takes, way too much time. Then the server is suddenly non-responsive. Some real blue language here and a desire to not ever use aeroplan again!!

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