23andme.com website not working? Is it down right now?

23andme.com Server Status Check
23andme.com screenshot
23andMeWebsite Name:
www.23andme.comURL Checked:
Response Time:
Last Down:
Checking 23andMe
Please wait while we check the server...
23andMe Website Status History
23andme.com server report and response time

The above graph displays service status activity for 23andme.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:4315.7 ms. 
03:5271.25 ms.
06:3310.78 ms. 
15:189.83 ms.
18:5410.16 ms. 
21:577.87 ms.
01:169.47 ms. 
09:098.86 ms.
10:239.83 ms. 
23:137.24 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 06:49

We have tried pinging 23andMe website using our server and the website returned the above results. If 23andme.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access 23andMe - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing 23andme.com?
Whitney Rowe · 26 November 2015 - 22:20
· · Chrome 46.0 on Mac

Down now.

Cassie Thomas · 26 November 2015 - 04:55
· · Chrome 46.0 on Windows

Error 522 right now.

Marco Sernesi · 24 November 2015 - 20:04
· · Chrome 46.0 on Windows

can't login anymore, actually I can get in, but it does not give me my reports, like I never did them and like I would be a totally new client with no kit yet.

Amberley Parker · 24 November 2015 - 15:45
· · Chrome 46.0 on Windows

It's down for me.

Mj Arencivia · 24 November 2015 - 15:34
· · Chrome 46.0 on Windows

System is crashed.

Lynda Crackett · 4 October 2015 - 21:16
· · Chrome 42.0 on Windows

No contact with 23andme from Norway either

Jeremy Harrison · 4 October 2015 - 20:45
· · Chrome 45.0 on Windows

Site is down

Tony Thomas · 29 August 2015 - 13:55
· · Chrome 44.0 on Chrome OS

23andMe definitely down...

Max Heffler · 29 August 2015 - 11:46
· · Chrome 44.0 on Windows

Yes, www.23andMe.com doesn't even ping and trace stops at (Cogent in San Jose)

Lillianne Garrett · 29 August 2015 - 09:25
· · Chrome 44.0 on Windows

Completely down on 8/29/2015 - 5:25 am.

David Wheeler · 9 February 2014 - 08:21
United States · Comcast Cable

buy button does not work

Gwen Eads · 9 July 2013 - 12:50
United States · BPS Networks

Website is down. They posted a status on FB stating the site was not available and they are working on correcting it asap.

Submit a comment using your Facebook ID.

Is 23andme.com down for you right now? Submit your comments about 23andme.com service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.