Turbotax.com website not working? Is it down right now?

Turbotax.com Server Status Check
turbotax.com screenshot
TurboTaxWebsite Name:
myturbotax.intuit.comURL Checked:
Response Time:
Last Down:
Checking TurboTax
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TurboTax Website Status History
Turbotax.com server report and response time

The above graph displays service status activity for Turbotax.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:14315.51 ms. 
13:30278.13 ms.
00:01315.24 ms. 
02:37313.3 ms.
19:22313.96 ms. 
02:51315.15 ms.
23:03318.73 ms. 
03:16319.74 ms.
06:07313.45 ms. 
17:10316.9 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 20:38

We have tried pinging TurboTax website using our server and the website returned the above results. If turbotax.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TurboTax - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as myturbotax.intuit.com, turbotax.intuit.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Turbotax.com?
Caleb Altland · 19 April 2016 - 12:06
· · Safari 9.0 on iPhone

Oh it migh be up and running, maybe that's why i started my taxes around 9 this evening I thought could easily get emailed off. And all of the sudden The magical wonderful company of TurboTax can't seem to process a very very small file and 10 f#!king hours. I'm guessing that if my taxes actually got in before the before the midnight deadline, i'm still going to get charged a fee. I also have to leave with the same computer Turbotax decided to hijack, on a business trip in one hour. So if my taxes that I put in three hours before the deadline don't get counted MaybE you could spare a fraction (and I mean small small fraction) of what TurboTax does In a profit year to acquire new computer/software programmers so people that ya may have been a little late but still got theirs in on time, don't have to go through whatever I'm about to have to. can't wait to here from you "turbotax". I'll be handing in my resignation letter over the phone. Hope that "chill" you guys.

Paula W. Jones · 15 April 2016 - 17:55
· · Chrome 49.0 on Windows

Taxes done... TurboTax won't let me pay to efile my state return.
Been on hold with Intuit technical support for 45 minutes. :( Not happy with you!

Teddy Kemp · 14 April 2016 - 23:37
· · Chrome 49.0 on Windows

will not efile, message says it doesn't recognize my file and check for updates. checked updates and says no updates available

Dennis Baltzley · 12 April 2016 - 23:44
· · Safari 9.0.3 on Mac

its unavailable, they do know it's tax season?

John McKinney · 11 April 2016 - 02:28
· · Chrome 49.0 on Windows

sign in page is stuck at the "Signing In" message.

Charlie Wilson · 10 April 2016 - 17:08
· · Chrome 49.0 on Windows

finished my on line return, ready to file and now only the spinning circle of death the last 10 minutes. Very disappointed. Not sure what to do.

Kristie Shumate · 10 April 2016 - 04:18
· · Chrome 49.0 on Windows

This site can’t be reached

www.turbotax.com took too long to respond.

Beth Rokus · 31 March 2016 - 16:51
· · Chrome 49.0 on Windows

stopped working! what the heck!

Ken Froeschner · 20 March 2016 - 21:53
· · Safari 6.1.6 on Mac

Just wondering if displaying personl ID info is a bright idea?

Ken Froeschner · 20 March 2016 - 21:52
· · Safari 6.1.6 on Mac

All finished, no problem...until I try to file. Now it's just sitting her spinning for almost 20 minutes. I even quit and started again, still no luck. What's up with that?

Philip Spencer · 19 March 2016 - 11:11
· · Safari 9.0.3 on Mac

Turbo Tax website developers must be the guys that did the ObumerCare website.

Inna Nivalova · 17 March 2016 - 17:50
· · Chrome 49.0 on Windows

page is not coming up, just rolling

Mike Weber · 17 March 2016 - 15:35
· · Chrome 49.0 on Windows

cant get in...

Sundaram Nagaraj · 16 March 2016 - 06:40
· · Firefox 45.0 on Windows

page is not coming up, just rolling

Joe Donahue · 15 March 2016 - 22:47
· · Chrome 49.0 on Windows

entered ID and password and then nothing. Has been that way all day.

Lyn Burger · 12 March 2016 - 02:56
· · Chrome 48.0 on Android

Turbo tax is not working for us.Will not let us sign in. It tells us we are already a member or that our id and or password is already taken. Have tried multipul ways to get sighned in. Will not work! We have not previously used turbo tax. MARCH 11TH 2016

Clark Shafer · 8 March 2016 - 02:45
· · Chrome 49.0 on Windows

Account Services Unavailable, please try back later... when is later?

Tammy Green Fisher · 2 March 2016 - 20:10
· · Internet Explorer 11.0 on Windows

I have been trying to do my taxes for about 10 days now. The screen freezes, throws me out and when I log back in, I end up having to re-enter everything again. What is happening

Ross Cessna · 2 March 2016 - 15:06
· · Chrome 48.0 on Mac

Can't sign in and complete my taxes.

Bobbi Shults Fauser · 29 February 2016 - 16:53
· · Internet Explorer 11.0 on Windows

I am unable to sign in to my account. I am also unable to reset username or password. No emails are sent from it! I think I will be getting a credit from turbo tax because I cant use them.

Julie Seydlitz · 29 February 2016 - 15:52
· · Chrome 48.0 on Mac

I log into turbo tax and cannot get past the personal summary page without receiving the error message "Sorry, We've run into an unexpected error. Please try refreshing the page or go back to the previous page" This is day two of receiving this error message (using Chrome) and it doesn't change.

Beth Rokus · 28 February 2016 - 17:47
· · Chrome 48.0 on Windows

same problem - Turbotax won't open

Beth Rokus · 28 February 2016 - 17:45
· · Chrome 48.0 on Windows

TurboTax download from yesterday not responding on Windows 10. Worked fine yesterday.

Treva Ringer · 24 February 2016 - 14:25
· · Chrome 46.0 on Android

Been trying to set up account fir over twelve hours.pUT in password username etc.and says account services unavailable.is it down? When will it be fixed

Sandra Rummel Hart · 13 February 2016 - 16:17
· · Chrome 48.0 on Windows

Well, well, today could finally sign in. Too little, too late. With all the hacking, no one feels secure online anymore. So for this to happen, well, just can't abide it. Goodbye Turbotax. Not this year or any other year.

Ann Morgan · 13 February 2016 - 02:02
· · Internet Explorer 11.0 on Windows

Looks like there is an overload on the Turbo Tax Intuit website right now. I am trying to log in and I keep getting the message... Turbo Tax is Loading.

Chris Poteet · 12 February 2016 - 02:58
· · Chrome 48.0 on Windows

Looks like another system overload. I will try back in the morning. Turbotax is great been using it for years. Occasionally have these issues but usually back up and running in a few hours.

Roni Machell Ott-Erickson · 12 February 2016 - 02:32
· · Firefox 43.0 on Windows

using my dads pc but says loading and dont load....go on the page and hit ctrl and f5 at the same time and it will work

Ande Kinnear Brown · 12 February 2016 - 01:04
· · Chrome 48.0 on Windows

When I enter my login info the "continue" button wont work...It doesn't say the info is wrong, it just wont work no matter how many times I've tried. I had to use longer info login because the email they used is old even though the link I used was from last years Turbo Tax confirmation which was to my "new" address so you must have it???

Sandra Rummel Hart · 11 February 2016 - 23:54
· · Chrome 48.0 on Windows

Unable to bring up sign on page. Says "loading" but is frozen. It only gives option to see license agreement & privacy policy. Nothing moves.All. Day.

Jay Nannicelli · 11 February 2016 - 21:43
· · Chrome 48.0 on Windows

I've been trying all day and get the Loading message as well. Last time i'm using this product!

Donna Mosely · 11 February 2016 - 21:26
· · Chrome 48.0 on Windows

sign in screen does not load. Get following message:
Intuit TurboTax® Online
TurboTax Online Sign In

Software License AgreementsSoftware License Agreements | Privacy StatementPrivacy Statement
Security Certification of the TurboTax Online application has been performed by C-Level Security
©2016 Intuit Inc. All rights reserved.

James Hardcastle · 11 February 2016 - 18:03
· · Chrome 48.0 on Chrome OS

Site will let me sign in but then becomes stuck on icon indicating loading. Have tried and retried for past half hour.

Race Car · 11 February 2016 - 17:47
· · Chrome 48.0 on Android

It's definitely down. I try mobile version and on my desktop and all it does is say it's loading. I think everyone trying to see status of their refund crashed server.

Cindy Campbell · 11 February 2016 - 16:56
· · Chrome 41.0 on Windows

"loading" and "loading" and "loading" Quit wasting my valuable time Turbotax!

Mary Bell · 11 February 2016 - 16:56
· · Firefox 44.0 on Windows

LOADING...nothing else, but I did get an email saying my state tax was rejected, click here to fix....LOADING

Tammy Johnson · 11 February 2016 - 16:03
· · Chrome 48.0 on Android

I can't sign in either an I could yesterday now it saying loading some kind of agreement I don't understand

Tammy Johnson · 11 February 2016 - 16:02
· · Chrome 48.0 on Android

Tried checking my taxes an it say something about loading ageement whats that

Vcooky Cook · 11 February 2016 - 15:50
· · Chrome 48.0 on Windows

Same As Most Today Keeps Saying Loading....Been Doing That All Morning Thinking The Old Tryed An True Paper Filing Is The Better Way..Sigh

Ronville Gravesande · 11 February 2016 - 15:32
· · Internet Explorer 11.0 on Windows

Trying to get on turbotax for the past hr and it keeps say loading; just can't get on. This the first time I ever have this problem, and this is my third year.

Barb Collins Redzinski · 6 February 2016 - 21:59
· · Chrome 47.0 on Mac

Just tried paying for the premier software to download. I get all the way through the pament, then when I click continue, I get a message to try again later.

Michele Sanderson · 6 February 2016 - 18:24
· · Safari 7.0 on iPhone

I am able to login but for like a week it's telling me the same percentage of people who filed the same day as me received their refund? Anyone else??

Cynthia Smart Spiess · 5 February 2016 - 20:56
· · Chrome 48.0 on Mac

system has been unavailable all afternoon- I have tried three different browers!

Joseph Coville · 4 February 2016 - 20:49
· · Chrome 48.0 on Android

Fckn bs exactly why i didn't wanna us turbo tax cause i knew this bs would happen....never again

Louise Taylor-Mannings · 3 February 2016 - 21:05
· · Safari 9.0.1 on Mac

Turbo Tax network is down. Says it is my internet but it is not - it is their site. Not good!!!!

Alexandria Carrell · 2 February 2016 - 19:16
· · Chrome 47.0 on Android

TurboTax Online is currently unavailable.

Sorry about this! Our engineers have been alerted and are hard at work fixing the issue. Please try again at a later time.

(Getting pretty sick of turbotax already lol)

Barb Kolb · 2 February 2016 - 04:17
· · Chrome 42.0 on Windows

Used for 10 + years. First time ever "not responding". What's the deal here? Unbelievable, that it's not reliable this year. Very disappointed.

Kenneth Wells · 1 February 2016 - 00:06
· · Chrome 48.0 on Windows

Turbotax Business state; I am having major challenges with plugin. I have seriously been on-hold during the last 4 days for 15 hours, and when I get someone their skill-set is of a 6 year old. Any known issues with plugin for "Turbotax Business State"?

Ronnie Gustafson · 31 January 2016 - 19:52
· · Firefox 12.0 on Windows

uhm yeah..so this site is telline me (us)that it seems to be down just "for you" bullshit..pay attention to the thousands of same complaints turbo!!!!!

Hitendra Singh · 30 January 2016 - 05:02
· · Chrome 47.0 on Mac

Only let me log in then System is unavailable. Tried with all the web browsers. No luck!!. Big name more fee with poor services.

Eric Glasson · 30 January 2016 - 01:41
· · Chrome 48.0 on Windows

Down at the end of January (2016). Good timing. At leat it's not April 14th.

Kim-Sparkles Marple · 30 January 2016 - 01:05
· · Firefox 43.0 on Windows

I sign in and it acts like it's loading but then it cuts out back to the sign in screen asking me to sign in again

Mandy-Jason Ricord · 26 January 2016 - 19:32
· · Safari 9.0 on iPhone

It's been over 40 min and I still haven't received a verification code via email

James Wilson · 19 January 2016 - 21:59
· · Chrome 28.0 on Android

Will not let me create an account says account server is unavailable

Darlene Teachman · 19 January 2016 - 14:04
· · Chrome 47.0 on Windows

trying to log on, Have all info, site keeps telling me i have exceeded my attempts to log on when i just tried this am, did it last night too. cant finish my taxes untill it lets me back in.

Whitney West · 3 December 2015 - 10:39
· · Chrome 47.0 on Windows

We are unable to sign you in. There may be an issue with your system configuration.
Make sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart your computer, or try using a different browser.
Try again
For more help, please contact customer support and reference code 25625.

John Fischer · 16 April 2014 - 06:12
United States · WideOpenWest

Turbotax site is down.

I completed my taxes yesterday but just wanted to check something this morning and the site is down.

Further "down"er bestowed upon me: they supplied some erroneous error message they stated about a W2 line 1 having a zero or negative balance where it would not allow me to eFile is such a crockpot of fecal stew.

It kills me how such tax programs milk the fees, the joint marketing of promotional offers, and other tactics to pull from out pockets but don't supply the level of service that is needed.

I will be looking for a partial "refund" from Turbotax themselves since their price states that I can eFile and such down time needs to offer % credits of 5% of total price value per day for such occurrences. Rather than surprise me at the end "after payment", such an apparent error flag should be set and raised right at the beginning. At the completion of personal wages.

TurboTurds to you TurboTax...



Marvin Adams · 15 April 2014 - 07:11
United States · Telepak Networks

Been trying for about an hour with Chrome on a Mac. No luck. Logged in but no further. Tried Safari. Worked first time.

Ann Bojanowski-Coprio · 15 April 2014 - 06:58
United States · Cox Communications

Can't get past sign in today. Must be overloaded being the last tax day

Sara Roush · 14 April 2014 - 11:13
United States · AT&T Internet Services

I try to login and it says that my login is temporarily unavailable due to multiple logins. Try again in 15 mins. !5 minutes later... same message. One hour later... same message.

Lee Bock · 14 April 2014 - 08:54
United States · Fuse Internet Access

Site is up, but when I enter my username and password, it just sits there and spins. Options?!?!?

Katina Coologeorgen Wyder · 12 April 2014 - 12:41
United States · Comcast Cable

Turbotax accepts login but page does not appear. None of them. Have tried several times.

Larry Long · 12 April 2014 - 08:33
Mexico · Uninet de C.V.

Been trying for two days, no luck. will not load beyond "making secure connection", waited over an hour no luck..

Shameed Hosein · 11 April 2014 - 10:09
United States · Comcast Cable

When I go to log in, it takes me to a page and it says due to inactivity it will sign me out in 42 seconds but it freezes.

Glenda Algozzini · 7 April 2014 - 12:53
United States · Verizon FiOS

Unable to log into account. Just spins. Need to uncheck a form so I can file. Help!

Nancy Dunlap · 27 March 2014 - 14:48
United States · Selectronics

The TurboTax server appears to be down. The site is up, but once I try to retrieve my return the site gets hung up on creating a secure connection. The script runs indefinately. Seems there is no way to contact Intuit to let them know about the problem.

Michael Howell · 16 March 2014 - 10:49
United States · Comcast Cable

Turbotax Updater is down. Waiting over an hour for an update so I can finish my Fed return without luck.

Ken Rapport · 13 March 2014 - 09:01
United States · Time Warner Cable

The TurboTax server appears to be down. The site is up, but once I try to retrieve my return the site gets hung up on creating a secure connection. The script runs indefinately. Seems there is no way to contact Intuit to let them know about the problem.

Joshua Terry · 7 March 2014 - 06:56
United States · Time Warner Cable

Same here. Every other link is a "Server not responding" or "Server taking too long"

Alicia Rosecrans-Skene · 1 March 2014 - 16:50
United States · Verizon Wireless

For some reason it will let me sign in, but when I go to select a product, it says website unavailable.

Gary Gromet · 21 February 2014 - 15:26
United States · Sprint PCS

Not working for me. I am using IE (latest) and TurboTax is unable to make a secure cnnection

Diane Marino · 11 February 2014 - 15:04
United States · BellSouth.net

turbo tax is probably stealing the information as we wait to get back into their site! They are NOT getting my money this time. I should not have to use another browser or reconfig my settings. Turbo tax can't be trusted now and I wouldn't be surprised if someone will file a false return in my name! Nothing can be trusted today! Nothing, no one!

Deb Vaughn · 11 February 2014 - 11:25
United States · Mediacom Communications

Although the "TurboTax" site is up.. the INTUIT site is DOWN right now... and that is the backside of all the actual tax returns.

Heather Andrews · 11 February 2014 - 11:23
United States · Bel Air Internet

I keep getting this error when I try to sign in: This doesn't match what we have on file for you. Please try again. I have never changed my password and I just logged in last night with no problem

Kelly Ryan Fisk · 4 February 2014 - 15:03
United States · Comcast Cable

I can't find my return that was totally in progress! Like, nearly done! Turbo Tax doesn't seem to have any of my previously entered info!

Craig Lewis · 4 February 2014 - 10:10
United States · Verizon FiOS

E-filed using TurboTax and it now states it was not filed and will not let me file again. Letting the program recheck the filing status sends it into non-response mode that requires a reboot. GREAT WORK TURBOTAX! Ten years of using your product, this is my last.

Haley Lynne Sperbeck · 3 February 2014 - 06:22
United States · Cox Communications

This is ridiculous, I had no problem filing my federal?? Tried to log in 10 different times now to get my state done and will not even let me log in??!! So frustrated!!! It's been 4 days now?

Elizabeth Starcoat · 30 January 2014 - 20:27
United States · AT&T U-verse

...OOOPPPPS there seems to be a problem with our system... is anyone else having this problem?

Barbara Reid-Wabs · 27 January 2014 - 07:23
United States · AT&T U-verse

getting frustrated tried 2 different browsers 2 different computers still cant get in

Dave Boen · 26 January 2014 - 13:51
United States · The Park Region Mutual Telephone Co

I called. I was using windows browser. They had me use another browser. I used google chrome and it works fine.

Teri Fischer · 26 January 2014 - 09:39
United States · Viasat Communications

Blank screen after sign in. Been trying for 12 hours. About to go to another tax site. Any info for the people TurboTax? If not up by the time I get off of work this evening, I will be switching to TaxACT...

Delbert Ledbetter · 25 January 2014 - 21:47
United States · Time Warner Cable

I cant even log in now what is going on? I have been trying for over 5 hours to finish my taxes. I don't have time for this maybe I should try another service?

Megan Ratts · 25 January 2014 - 19:25
United States · Comcast Cable

Clearly there is an ongoing issue with the site. I've been using TurboTax since 2008 and have never had an issue like this. Please fix this or at least give us an update about what's going on and when it will be fixed!!

Delbert Ledbetter · 25 January 2014 - 17:48
United States · Time Warner Cable

I sign into my account get blank screen can't find my 2013 taxes that I started 2 days ago. I can access prior years but not my current taxes.

Ken Grebe · 25 January 2014 - 17:09
United States · BellSouth.net

I only get a blank screen too after logging in. I can't find my 2013 return that I started days ago.

Gwen Cantrell · 25 January 2014 - 15:46
United States · Time Warner Cable

I've tried all week to retrieve my 2013 tax return. All that happens is a blank screen. What is going on TurboTax?

Sarah Frederick · 25 January 2014 - 15:21
United States · Comcast Cable

Able to log in and access prior yr returns but just a blank page for current year

Kami Atiyeh · 25 January 2014 - 14:28
United States · Frontier Communications

can access previous year's returns, but can't find or start new return for 2013

Stephanie Willis · 24 January 2014 - 18:54
United States · Verizon FiOS

Dear Intuit: Turbo Tax system is unavailable... thousands (if not hundreds of thousands) of users are waiting for (1) acknowledgement from Intuit that issue is recognized/being worked on to resolve and (2) info as to when the system will once again be available.... you are at risk of losing customers with each passing second

Nader Neshewat · 24 January 2014 - 13:40
United States · Cox Communications

I tried five times since 4 pm and all I get into the site but blank page.

Gwen West · 24 January 2014 - 08:22
United States · Charter Communications

I can log in, but there is nothing on the screen after that. Can't access already started returns.

Donna Marie Clark · 23 January 2014 - 18:36
United States · Comcast Cable

turbotax wont let me sign in!!! The site is fine until I go to put my user name in.

Deborah West · 23 January 2014 - 15:04
United States · Comcast Business Communications

I get to the screen for my Id and PW and nothing happens for a week now.

Kelly Sheets Long · 22 January 2014 - 13:25
United States · Charter Communications

I have been trying to log in for a week. Most of the time it won't even let me put my username in. It just goes to a white turbotax screen. If I am lucky enough to log in, it just constantly says it is trying to retrieve my tax timeline.

Lindsey Coleman · 13 January 2014 - 16:44
United States · Comcast Cable

I am still unable to access turbo tax. It works until login in and will not let me access previous returns or really anything. Been doing this for about two months now. What's up...?

Jill M Edwards · 11 January 2014 - 22:01
United States · Charter Communications

I can access TurboTax right up until it is time to sign in. It will let me put the first letter of my sign in in, then nothing.

Rhonda Woodard Wells · 13 October 2013 - 21:35
United States · Time Warner Cable

iidrn.com indicates that your website is up however I can't access my 2012 tax return.

Renee Gagnon · 18 September 2013 - 15:46
United States · CenturyLink

IE is unable to download pdf of old return.. website is "down or unreachable"... IRS is waiting :( :(

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