website not working? Is it down right now? Server Status Check screenshot
TransUnionWebsite Name:
www.transunion.comURL Checked:
Response Time:
Last Down:
Checking TransUnion
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TransUnion Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:4249.86 ms. 
17:2852.98 ms.
21:5248.74 ms. 
08:5248.76 ms.
16:0547.98 ms. 
02:1849.33 ms.
11:5348.21 ms. 
15:3149.37 ms.
15:1649.1 ms. 
23:1647.43 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 08:29

We have tried pinging TransUnion website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access TransUnion - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Jeri Alger · 24 March 2016 - 14:57
· · Chrome 48.0 on Windows

I've been trying to unfreeze my account and the site keeps looping back to the opening screen

Lauri Ann · 22 March 2016 - 16:53
· · Internet Explorer 11.0 on Windows

I haven't been able to get into the website for about ten days now

Hector Rivera · 21 March 2016 - 19:14
· · Internet Explorer 11.0 on Windows

I haven't been able to enter the website in a week.

Yvonne Colley · 4 April 2015 - 21:32
· · Firefox 37.0 on Windows

Secure Connection Failed

An error occurred during a connection to SSL received a record with an incorrect Message Authentication Code. (Error code: ssl_error_bad_mac_read)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Spencer Bonner · 10 January 2014 - 15:20
United States · AT&T U-verse

NO Transunion is not working for me, it's working against me. I PAID off 3debts i had that was keeping my score down. HEY! my credit score jumped up for about a month.

I was happy, played by the rules it works. Yeah right, the very next month they put those 3debts back on my report. MY SCORE went down 100points worst than before. I AM FIGHTING to get this worked out. I will keep you posted.

Sharon Henderson · 2 January 2014 - 12:56
United States · Central New Mexico Community College

I've tried to log on from 3 different browsers and I keep getting the message that the web page is not available right now.

Mark van Gulik · 15 October 2013 - 13:00
United States · Charter Communications

Can log in, but it seems to actually be crashed internally. It won't allow any actions whatsoever. Even their link to report a problem from their error page gets a 404 (page not found).

Also they seem to have changed their database so that my actual name has somehow become beyond their capability to record in two different ways — although it's already stored almost correctly in their database at the moment.

Robert Villeneuve · 25 May 2013 - 13:56

The site is down but I still have to pay for the service? We should be given a refund...

Ruben Vazquez · 25 May 2013 - 09:50

doesnt even go to the website

Yulian Olivieri Camacho · 25 May 2013 - 09:33

The page have problem all week...

John Tyler · 2 May 2013 - 08:09

Was able to log in but not order any credit reports. Will try again in a couple of days.

Barbara Utterback · 19 April 2013 - 18:35

have not been able to log in all day. Keep getting message that there is a problem and to try again later.

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