website not working? Is it down right now? Server Status Check screenshot
Three UKWebsite Name:…URL Checked:
Response Time:
Last Down:
Checking Three UK
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Three UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:2928.3 ms. 
21:409.95 ms.
23:5610.84 ms. 
14:2110.84 ms.
01:1926.34 ms. 
03:2425.89 ms.
11:469.68 ms. 
17:2432.83 ms.
21:0710.56 ms. 
04:2910.29 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:46

We have tried pinging Three UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Three UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Patricia Cassidy · 26 June 2016 - 07:12
· · Safari 600.1.4 on iPhone


For over 1 month now the website loads a certain page after I attempt to log on.It says that they have changed methods of recovering a lost password,even though mine is correct! So I just click "Continue" to validate my email,go to my email,& this is what I get::

"Thanks for registering your My3 account. Follow the link below to validate your email address. Then just log in to access My3.


The link will expire after 24 hours, so you may need to resend it if you've left it too long.

If you didn't try to set up a My3 account, you can ignore this email.

The Three team."

I have been registered for years,so I cannot understand what's going on!So I just click to validate my email & it goes into a loop of this page!!I have had online chat & she said they know of this issue,that was 2wks ago!!

Julie Clifford · 24 May 2016 - 17:01
· · Safari 9.0 on iPhone

No calls or texts for hours BH31

Rebecca Hill · 6 April 2016 - 23:12
· · Chrome 49.0 on Android

no signal or net work in swindon wtf

Laura Howley · 5 April 2016 - 21:33
· · Chrome 46.0 on Android

All my credit has been wiped off my phone and cannot access the 3 website or call the top up service what the hell!! Been trying all night but still nothing????

Lawrence Piddock · 14 March 2016 - 17:43
· · Chrome 49.0 on Windows

Went down in Reading yesterday afternoon, was still down this morning before I went to work. No news from Three (surprise, surprise!)

John Do Espirito Santo · 10 March 2016 - 07:38
· · Chrome 48.0 on Windows

Down Again!!!!!!

Daniel Coote · 1 March 2016 - 02:04
· · Chrome 48.0 on Android

Tried accessing their site on 2 different devices using multiple browsers. Their site is as shit as their network and I can't wait for my contract to end so I can go to any other network.

Michael Tam · 20 February 2016 - 15:51
· · Chrome 42.0 on Windows

What the hell? 3 website down and I need to check and top up my account. It is not the 1st time and what are they doing?

Eliana Green · 13 February 2016 - 12:10
· · Safari 9.0.3 on Mac

Three website down?

Timotei Cazacu · 12 February 2016 - 08:48
· · Chrome 48.0 on Windows

Down again. I neet to topup.

Leona Cairns · 17 January 2016 - 22:31
· · Chrome 47.0 on Windows down for me again today

Nic Hallett · 14 January 2016 - 09:21
· · Internet Explorer 11.0 on Windows

Apparently the 3 website has now been down for over 20 hours, how is this possible in the 21st century? So much for "Built for the internet"

Richard Taylor · 13 January 2016 - 14:59
· · Chrome 47.0 on Windows

Same as everyone's down.

Stephen Phillip Breakspear · 11 November 2015 - 19:05
· · Chrome 46.0 on Windows

still cant check my allowance 2 days again now

Richard MacKay · 1 November 2015 - 13:22
· · Firefox 41.0 on Windows

Typical, just as I am ready to upgrade my phone the website goes down... This is the 2nd day now, not acceptable.

Stephen Phillip Breakspear · 31 October 2015 - 21:23
· · Chrome 46.0 on Windows

i cant check my allowance its a nightmare 2 days now

Susan Davies · 31 October 2015 - 15:57
· · Chrome 46.0 on Windows

we need to top up for our autistic son as he is unable to do it himself......melt down from him on way

Iain Marshall · 31 October 2015 - 15:37
· · Chrome 35.0 on Android

3 down. Can'the pay my bill. If they continue to want my custom then I suggest they sort it out, QUICKLY, otherwise I'm off elsewhere in March.

Katie Bailey · 31 October 2015 - 14:56
· · Safari 9.0 on iPad

Three is still down

Graeme Armour Murchie · 23 October 2015 - 18:57
· · Internet Explorer 11.0 on Windows


Sorry, the login service is unavailable at the moment........5min for customer service to close and im in a over 10min waiting time so i fu£$ed to top up my phone via website

Graeme Armour Murchie · 23 October 2015 - 18:54
· · Internet Explorer 11.0 on Windows

bloody website unavalible ..cant top up with debit card

Paul Lane · 13 October 2015 - 13:04
· · Chrome 33.0 on Linux

Tango down Tango down!!!

Joanne Edwards · 12 October 2015 - 07:19
· · Chrome 45.0 on Android

Carmarthen area can't send texts messages

Chris Atkin · 7 September 2015 - 11:00
· · Chrome 45.0 on Mac

can't access site an any on my devices, I have had collegaues check and they are experiencing the same issues

Alex Walker · 16 July 2014 - 07:05
United Kingdom · Three · Chrome 33.0 on Windows

I haven't been able to check my account for the past 2 days and still no joy!!!

Nancy Oliver · 4 July 2014 - 08:20
United Kingdom · TalkTalk · Internet Explorer 11.0 on Windows

Keep getting "this page cant be opened" message when I try to open

John Norris · 4 July 2014 - 06:34
United Kingdom · BT · Chrome 35.0 on Mac

No joy getting onto Ironically I wanted to get a link to their news about "Feel At Home", and tell everyone on Facebook how good their service is.

Ri McLean · 4 July 2014 - 03:42
United Kingdom · BT · Firefox 30.0 on Windows

no access to my3 :(

Dave Jones · 3 June 2014 - 16:55
United Kingdom · Exponential-E. · Chrome 35.0 on Windows

Cant access my three account AGAIN...

David Cook · 24 April 2014 - 00:59
United Kingdom · Three

cant access my3 on 3 website

Paul Hammond · 4 April 2014 - 11:54
United Kingdom · BT

What a crock - try to access your account and cant get in... I'm off to Vodafone who at least know how to host a website

Derek Connell · 10 March 2014 - 13:49
United Kingdom · Three

three is never actually down i found its entirely random to get on due to theyre shit servers

Ian Gibson · 25 January 2014 - 10:28
United Kingdom · Virgin Media

def' down. Called and was told the call centre cannot access account info and their net is ok on welcome page but otherwise fecked.!!!

Angie Hoopert · 21 January 2014 - 06:36
United Kingdom · BT

Definitely cannot login right now. Nor have I been able to for the past hour..

Samuel Blank · 11 December 2013 - 14:26
United Kingdom · Three

Cant Access my 3 Balance page any one know whats up?

Chris Bird · 26 August 2013 - 01:03
United Kingdom · BT

Just can't register a new phone or log into existing account - what's up

Joanne Williams Green · 13 August 2013 - 12:18
United Kingdom · TalkTalk

can u tell me how long 3 going to be down????

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