website not working? Is it down right now? Server Status Check screenshot
TelstraWebsite Name: Checked:
Response Time:
Last Down:
Checking Telstra
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Telstra Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:29656.79 ms. 
07:28692.6 ms.
17:40703.44 ms. 
20:23659.39 ms.
00:02690.43 ms. 
02:54674.88 ms.
05:46693.73 ms. 
08:27707.17 ms.
12:41713.04 ms. 
16:14661.54 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:39

We have tried pinging Telstra website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Telstra - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Tony Winchcombe · 6 August 2016 - 03:34
· · Firefox 48.0 on Windows

Honestly, bit of a joke really....their own site is down. Bad enough that I only can get ADSL1 dial up is quicker!

Bigpond Mail Support Australia 61 180 023 4227.Toll Free · 25 June 2016 - 04:42
· · Chrome 51.0 on Windows

Call Support for Mail Login Issues +61-180-023-4227.Toll free

Rosslyn Joseph · 3 June 2016 - 10:43
· · Firefox 46.0 on Windows

webmail wont open

Michael Byrne · 9 April 2016 - 10:13
· · Chrome 49.0 on Windows

mine says lost connection

Jonathon Symes · 23 February 2016 - 23:44
· · Chrome 48.0 on Windows

I can't send texts today 24/2/16, just me or anyone else?

Cynthia Bateman · 20 February 2016 - 07:07
· · Chrome 48.0 on Android

Live in Adelaide, no internet for the last 15 minutes, currently using mobile internet, no foxtel either, whats the problem??

Gt Oh · 10 February 2016 - 08:59
· · Chrome 28.0 on Android

Telstra sucks ass, it has been nothing but a problem since switching from optus. Worst part is my wife did a contract with them so now we're stuck with a sub par company...

Julie Roderick · 26 December 2015 - 22:26
· · Chrome 47.0 on Windows

6230 down

Frank J McCarry · 16 December 2015 - 22:15
· · Chrome 46.0 on Windows

Mmmmm...I haven't been able to get my company's webpage from Japan for over a week now! Pretty serious, don't you think when you consider the problem is not being able to open many Asian websites...particularly from Japan and Korea...and everything else is fine! I'm with dodo...they said the issue was basically a Telstra one and that they (Telstra) hadn't said anything about yet!!
Really, really strange and woeful customer service if you ask me!

Irene Cooke · 27 September 2015 - 11:06
· · Firefox 40.0 on Windows

I've not been able to receive or send .. any emails on my Outlook Express since 15/09/2015 .. and now sign in error error error after error After numerous calls to Telstra - In the Philipeans ..They say a technicion will call me or a Level 2 will contact me .. Been told this 4 times and still no one has got in touch with me .. We run a business from home .. I need the emails to send out quotes and receive instructions from possible customers .. Please someone get back to me to let me know how much longer this is going to take .. Very frustrated and annoyed right now !!!

Clinton Cann · 10 May 2014 - 22:48
Australia · Telstra Internet

Bigpond internet appears to be down maybe there only running on one server due to dumb foreign staff working for telstra.

Jocelyn Shinnie · 7 May 2014 - 21:15
Australia · Telstra Internet

Why can't I access my emails? Is the problem universal or is it just me?

Jeanette Harrison · 30 April 2014 - 12:10
Australia · iiNet Limited

unable to access my emails. this has been the case since 17th april. also unable to get through to big pond via telephone. have tried repeatedly. yesterday i was on hold for 2 hours and then gave up.

Ina Baird · 17 April 2014 - 02:18
Australia · Telstra Internet

Bigpond not recognizing my password so can't get into my account or mail

Dereck Wetherall · 5 December 2013 - 02:26
Zimbabwe · Telone

I cannot get on to my email account with bigpond. when I enter the url address internet explorer comes back with the answer "inetnet exploe\rer cannot display the webpage" anyone know why?

Ian Connell · 17 November 2013 - 20:03
Australia · Telstra Internet

Getting the same message as Judi. I'm receiving emails but can't send them :-

Task ' - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 nskntcmgw08p BigPond Outbound [OB105. Connection refused. is listed on the Exploits Block List (XBL). Please visit for more information.'

Judi Tompkins · 16 October 2013 - 14:34
Australia · Telstra Internet

Bigpond email is not sending (mail coming in) and I am getting the error message:

An error occurred sending mail: The mail server sent an incorrect greeting: nskntcmgw09p BigPond Outbound [OB105. Connection refused. is listed on the Exploits Block List (XBL). Please visit for more information..

After going to the site, this is what is showing:

I see this message before anything I try to send... when I hit the "send" butoon the message appears in my "sent " box but it doesn't appear to really be going out (I checked the box I sent it to and it doesn't appear).

Nothing about this on the Bigpond site.
Edit: Just for the record... I'm in Australia... not the US!

Ian Bailey · 1 October 2013 - 14:00
Australia · Etherwave, Wireless Carrier, Wollongong, Australia

Bigpond mail still down. ADSL service is also very patchy. Lucky I have two ISP's and can still get out. No decent understanding of the issue from TLS.

Dan Vickery · 1 October 2013 - 13:27
Australia · Telstra Internet

Spent majority of yesterday (10am onwards) with no email and fast losing business as i am waiting on something very important also. Not to mention 1.5 hrs on the phone about sending a T-Hub2 back (to someone overseas) to be told if its a screen problem, they cant fix or exchange it, not covered. Since its the GLUE that holds the screen in thats allowed it to pop out and has never been dropped & was reported within 24hrs of buying it (+ we own 2 of them). A Current Affair here we come, im sick of this BS - ive been with Telstra for 17 years, part of My Telstra Experience and have completely had enough. I Dont have time for this, and your about to cut 1100 staff. What a joke. Angry.

Emily Pankhurst · 1 October 2013 - 09:39
Australia · Telstra Internet

still down - hey keep tweeting they are 'working on it' - no ETA for fix. spent an hour on phone to them at 1pmish as they tried to work out if it was my PC or no email for over 12 hours - lost a fair bit of income today :(

James Price · 1 October 2013 - 07:03
Australia · Telstra Internet

Down in Bullsbrook WA

Paul Rutherford · 1 October 2013 - 06:03
Australia · Telstra Internet

bigpond email down since 2 pm today top price for inferior service

Sara Nolan · 1 October 2013 - 05:13
Australia · Telstra Internet

no big pond email for 8 hours now...

Andreas Papas · 1 October 2013 - 04:25
Australia · Telstra Internet

bigpond mail not respond over 6 hours MELBOURNE

Connection · 1 October 2013 - 03:49
Australia · Telstra Internet

Bigpond down - no emails in eastern subs of Sydney for last 3 hours - HELLO? Telstra? Bigpond? Tony A?

Jock RG Alcock · 1 October 2013 - 03:45
Australia · Telstra Internet

Just spoke to Bigpond call centre who advise that there are 'issues' with Bigpond mail. They are working on it because they've had more than 600 complaints! Unsure when normal services will return. Looking forward to an account reduction next bill.

Howard Smith · 1 October 2013 - 03:27
Australia · Telstra Internet

Same in Adelaide. No email since midday.

Sophie Nesci · 1 October 2013 - 03:16
Australia · Telstra Internet

Bigpond email has been down for HOURS! I am in Sydney trying to get out an important email but cannot. Internet however is working... very frustrating. Telstra should investigate PRONTO!

Graham Manuel · 1 October 2013 - 02:32
Australia · Telstra Internet

Mail server is down Central Coast NSW still getting my 1500 speed max adsl2+ thanks Telstra

Neddie Arsome Popovic · 1 October 2013 - 02:26
Australia · Telstra Internet

no bigpond email port lincoln even though they say its working

Karl Johansson · 1 October 2013 - 01:32
Australia · Telstra Internet

No Bigpond mail for over 2 hours now... Waiting for a very important email...

Unable to send or receive messages for the (karlj) account. The connection to the server has failed.

Do we get compensated on the next bill for the inconvenience?

James Buckley · 1 October 2013 - 01:20
Australia · Telstra Internet

Big pond mail server is not working looks like we are all in the same boat

Susan Fields · 1 October 2013 - 01:06
Australia · Telstra Internet

Bigpond down since I oclock ish today. Two accounts, four devices including two computers, three loctaions - same problem, Sydney

Andreas Papas · 1 October 2013 - 01:04
Australia · Telstra Internet

bigpond mail not respond over 3 hours

Anne Archer · 1 October 2013 - 00:54
Australia · Telstra Internet

Bigpond not receiving mail last couple of hours (Melbourne)

Shaun Wittmann · 1 October 2013 - 00:48
Australia · Telstra Internet

Bigpond mail down, Brahma Lodge (Adelaide)

Patsy Borton · 1 October 2013 - 00:47
Australia · Telstra Internet

Bigpond email not being received in Eltham, Victoria

Jock RG Alcock · 1 October 2013 - 00:46
Australia · Telstra Internet

Bigpond not receiving mail. Everything else is fine. Sunshine Coast Qld.

Leanne Chilcott · 1 October 2013 - 00:32
Australia · Telstra Internet

No incoming emails - Kingaroy Queensland for the past hour

Sara-jane Foulstone · 1 October 2013 - 00:03
Australia · Telstra Internet

Big pond email - No incoming emails for over an hour now. Great for end of month when your trying to run a business and I was soooo close

Judy Hungerford · 30 September 2013 - 23:32
Australia · Telstra Internet

Telstra knows Bigpond is down right now and tech support says they have no idea when it will be resolved which is less than helpful. Internet fine.

Wendy Laharnar · 18 April 2013 - 01:34
Australia · Telstra Internet

Well my email is working now -sending and receiving since about 6pm 18th April. So is my gmail which had been bouncing earlier. I do hope it will stay working now. Holds breath and crosses fingers toes and eyes.

Alexander Skobeleff · 18 April 2013 - 01:07
Australia · Telstra Internet

Yeah, my Bigpond mail wont' go through today, since 1 or 2 pm therebouts. Just managed to get 2 mails, but then nothing. I will check tomorrow. Internet is just fine.

Wendy Laharnar · 18 April 2013 - 00:07
Australia · Telstra Internet

My Bigpond email will let me send but I cannot receive emails. I get an error message. This has been like this for hours now. Also the Bigpond Service Status page is not responding.

Val Myers · 17 April 2013 - 23:48
Australia · Telstra Internet

My internet is working but unable to send or receive emails. It seems from other reports to be a Bigpond problem. I hope it is sorted soon

Vicki Frances O'Brien · 17 April 2013 - 23:44
Australia · Telstra Internet

My internet is working my live account is working but mu big pond email is not working

Rick Lewis · 17 November 2012 - 05:33
United Kingdom · BT

I'm in the UK trying to get my Bigpond email. Mail server at Bigpond has been slow for the past three days. Outlook keeps timing out and can't download mail. Webmail on Bigpond site is also very, very slow. All other websites are responding quickly - I'm using BT Broadband over wi-fi. I've messaged Bigpond but you won't be surprised that I've had no response.

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