website not working? Is it down right now? Server Status Check screenshot
TaobaoWebsite Name: Checked:
Response Time:
Last Down:
Checking Taobao
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Taobao Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:18400.31 ms. 
23:20345.54 ms.
02:041180.36 ms. 
08:371632.82 ms.
13:1048.36 ms. 
17:40440.37 ms.
03:23343.98 ms. 
10:05405.03 ms.
13:04428.14 ms. 
16:17411.33 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:47

We have tried pinging Taobao website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Taobao - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Thye Kong · 12 August 2016 - 01:22
· · Chrome 52.0 on Windows

i'm from m'sia and having login problem!!

Ludena Hyacinth J Calara · 7 July 2016 - 01:47
· · Chrome 34.0 on Windows

i cnat view the normal page of taobao cant show all pictures

Chong Dexter · 16 January 2016 - 13:32
· · Chrome 49.0 on Windows

is taobao web down ????

Ah Boon · 24 December 2015 - 05:20
· · Chrome 47.0 on Windows

I unable to login... who having the problem?

Suwimol Yaemnuam · 26 November 2015 - 03:15
· · Chrome 46.0 on Windows

I'm from Thailand and I can't go to taobao web for days. Please help

Sukri Osman · 24 November 2015 - 07:10
· · Chrome 46.0 on Windows

hmm almost 3 weeks i cannot sign up - malaysia

Karrinné Satinique Galle · 27 August 2014 - 08:55
United States · Cox Communications · Chrome 36.0 on Windows

I cannot access

Tjalling Jonker · 6 June 2014 - 03:20
New Zealand · Globe.Net Communications · Safari 6.1.3 on Mac

trying to access the site but it even shuts down the internet connection! wireless internet around the home (2 computers; 3 smartphones). frustrating as each time i have to re-start the modem etc. this issue has popped up only a few days ago. will follow the suggestions above - but still would like to hear from people OUTSIDE china that have had similar experiences. maybe there is a "short-cut" to solving this issue? if i find it i promise i will post it. meantime, any comments and suggestions are more than welcome….!!

Agus Lengky · 19 May 2014 - 19:28
Indonesia · FASTNET · Chrome 33.0 on Windows

taobao cannot displyayed properly. no image, scaterred lay out.

Zhen Chong · 12 April 2014 - 23:34
Singapore · StarHub Internet Pte

In Singapore, and apart from the main site, it's been impossible to search or access any other pages for the past couple of days now.

Josh Salway · 7 April 2014 - 18:06
Australia · TPG Internet Pty.

so slow

Jack Zhang · 3 November 2013 - 10:35
Iraq · Goran Net ISP.

i cannot login taobao just now

Yunike Andreas · 6 October 2013 - 08:04
Indonesia · FASTNET

i feel its down now >< actually for more than a week. im in indonesia. who experience the same ?

DømØ's Hew · 10 August 2013 - 06:44
Malaysia · TM Net

i suggest use broadband... for malaysia... cause malaysia internet sucks..

Cindy Ting · 10 June 2013 - 18:44
Australia · University of Tasmania

here in australia too... it has been like this for weeks =(

Người Ấy Của Bạn · 9 June 2013 - 08:55
Vietnam · FPT Telecom Company

Recently I could'nt load images in taobao and it was really slow. This morning (09/06) it was extremely slow and now it's down :(

Pong Sheau Huey · 7 June 2013 - 02:04
Malaysia · Tmnet, Telekom Malaysia

i'm from m'sia and having loading problem too!!

Esther Kirby · 5 June 2013 - 13:33
Malaysia · TM Net

It's been days now and after clearing the DNS cache and it still won't load... except for the 1st page. This is annoying!

Yuki Tan · 5 June 2013 - 02:36
Malaysia · Telekom Malaysia Berhad

In Malaysia taobao only can access to the main page, after that is not loading at all. Can someone pls tell me what happen? Not only taobao webpage hv this problem, even also cant load

Claire Cheah · 3 June 2013 - 19:26
Malaysia · Telekom Malaysia Berhad

I'm also having a problem for a few days now.. cant seem to get it to load..

Umi Zahrawaiz · 30 May 2013 - 09:24
Malaysia · Telekom Malaysia Berhad

so slow

Teo Teo S Cheng · 30 May 2013 - 04:15
Malaysia · TM Net

yes web site is freaking slow. Any advice from others?

Lok Guu Poh · 28 May 2013 - 20:10
Malaysia · Maxis Broadband Sdn.Bhd

TaoBao down right now.

Allan Waltham · 28 October 2012 - 15:28
United Kingdom · BT

In South West England, Plymouth, Taobao really not loading at all. No problems with any other website (all fast) and never had this problem with taobao before. Weird. Anyone else having issues? Any advice?

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