website not working? Is it down right now? Server Status Check screenshot
StaplesWebsite Name: Checked:
Response Time:
Last Down:
Checking Staples
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Staples Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:567.64 ms. 
03:556.44 ms.
12:398.49 ms. 
16:318.82 ms.
19:586.66 ms. 
23:367.41 ms.
02:4710.71 ms. 
13:418.5 ms.
16:380 ms. 
18:446.47 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:45

We have tried pinging Staples website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Staples - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Tim N' Laura Love · 15 August 2016 - 22:51
· · Chrome 52.0 on Windows

Application Error
There is a problem with the site. The error has been reported to the administrator. Please retry later.
We apologize for any inconvenience this may have caused.
Event: 115149727

Susan Engel-Nober · 12 August 2016 - 17:06
· · Safari 9.1.2 on Mac

I had to add to my comment i just posted.....if i had stock in Staples I would be furious!!! Ten of Thousands of dollars are being missed b/c Staples is obvisouly not hiring the best IT people. Staples, you better fix your ordering problems and fast....or you will be just a memory like Tower Records and BlockBusters.

Susan Engel-Nober · 12 August 2016 - 16:56
· · Safari 9.1.2 on Mac

very frustrating.....i can not order any items from staples. this has been going on for over a year. i have called them, i have emailed one seems to be able to fix this. I used to spend thousands in office supplies b/c i have my own business....but they won't let me give them my money. staples, you are losing all my dollars to amazon and jet.

TaRanda Mcrae · 5 August 2016 - 03:22
· · Safari 9.0 on iPhone

Cart wont load to be able to check out

Dianne Wells Forburger · 30 June 2016 - 17:15
· · Chrome 51.0 on Mac

cannot access account login. Says it is down

Joseph Schafer · 10 June 2016 - 17:14
· · Chrome 51.0 on Windows

Been trying all day to do business card orders on Staples and when I select the store for pickup I get the "SERVER ERROR
Oops! Something went wrong.
The server encountered an unexpected error.
Please try again a little later.
If the problem persists, please contact support."
Talked to support and they say they have big problems.
called local store to see if I could get business cards directly from them and they said I had to order on the web site.

Sally Bryant DeChenne · 26 May 2016 - 18:57
· · Chrome 50.0 on Windows

Doesn't work in Google Chrome. Works in Internet Explorer.

Paula Southman Stanley · 22 May 2016 - 12:57
· · Chrome 50.0 on Windows

From GoogleChrome, the page doesn't come up. From Internet Explorer, the page comes up, but when I try to sign into my account, it says that I don't have permission to access that page with my server. (I don't have a home server.)

Dena Flashman · 5 May 2016 - 22:37
· · Safari 9.1 on Mac

I have been trying to place an online order for the past 4 days now. The first three days said that the website was down temporarily and I could call to place an order? I don't want to have to call, this has been an issue and affected our business in a unproductive way. We are now out of various supplies due to the issue with the website. I went to order supplies using option 1 hr in store pick up and when I select an item I get a message that reads, order cannot be placed an error has occurred, close the window...And then what? This is not good for business at all, I am frustrated and disappointed at the situation. TRIED TO SEND FEEDBACK TODAY AND IT COMES BACK WITH WEBSITE CURRENTLY UNAVAILABLE CALL CUSTOMER SERVICE - WTF?

Bill Smith · 17 April 2016 - 09:06
· · Firefox 39.0 on Windows

online chat STILL down

Mary P. Mc Fee · 16 April 2016 - 21:17
· · Safari 7.1.8 on Mac

It's been a week now and Staples website "still can't be found"...

Laurie Niles · 10 April 2016 - 14:06
· · Chrome 49.0 on Windows

Trying to place an order but the site won't react at all.

Mary P. Mc Fee · 9 April 2016 - 18:56
· · Safari 7.1.8 on Mac

One minute it was up, and the next (less than a minute) it was down. Safari is saying, "Can't find server." This site is saying, "it's down just for me..." Gee...don't I feel special.

Phyllis Pam Muzeroll · 5 April 2016 - 21:46
· · Safari 9.1 on Mac

Done with Staples. First they tried to deny me my rebate last month. Wouldn't let me log in today, had to change my password, still wouldn't work. Site keeps crashing. Fed up with this co. since they closed their store in my hometown last year. Today is the last straw. Taking my business--and I own a business--elsewhere.

Bill Smith · 30 March 2016 - 22:14
· · Firefox 39.0 on Windows

i just talked to staples and they said they are doing website maintence

Bill Smith · 29 March 2016 - 15:56
· · Firefox 39.0 on Windows

online chat still not working

Annie Reilly · 14 March 2016 - 09:47
· · Safari 8.0 on iPad

Down every time I try. All done with u

Ruth Richards · 10 March 2016 - 16:37
· · Safari 9.0.3 on Mac

I can access the Staples website OK (using Safari) but every time I try to search for something on I get a message that Safari cannot find the server. This has been happening for about 3 weeks now.

Wanda Santos · 3 March 2016 - 17:32
· · Firefox 44.0 on Windows

HAVP Error....Constantly

Cathy Kelly · 19 February 2016 - 21:56
· · Firefox 44.0 on Windows

not working

Christine Bernard LaPine · 22 January 2016 - 12:54
· · Chrome 47.0 on Windows

Staples is down get the usual message and the phone #

Teresa Greer · 23 December 2015 - 18:20
· · Chrome 47.0 on Windows

I've been trying to use your website for 2 danged days and it won't work. I'm gonna have to order from somewhere else!

Krescent Frye · 11 December 2015 - 17:46
· · Chrome 47.0 on Windows

It's down now.

We’re sorry the site is currently unavailable.

While we’re working on getting back to business, please call Customer Service at 1-800-333-3330 to place your order.

Thank you for your patience.

Kelly Bowman King · 24 November 2015 - 14:45
· · Chrome 46.0 on Windows

unable to log on this morning on any browser

Mark Bruner · 17 November 2015 - 13:59
· · Internet Explorer 11.0 on Windows

While trying to make a payment, I keep getting the following:

We're very sorry but an error has occurred on our side. Please try again. If you continue to receive this error message, please call the number on the back of your card to report the issue you are having. We apologize for any inconvenience and appreciate your patience. [Citi003]

Susan Millard Schwarz · 27 October 2015 - 16:28
· · Safari 8.0 on Mac

Tried to order pre-printed labels. When I went to create an account, error msg came up saying my e-mail address had already been registered. When I went to reset my password, error msg came up again saying my e-mail address was already being used. So, which is it?! Went to try Chat. Chat does not function. Staples lost my sale.

Nancy Webster · 18 October 2015 - 23:37
· · Chrome 46.0 on Windows

can't get past the first page where we see nothing but a few links, none of which work.

Susan Stebbins · 6 October 2015 - 12:32
· · Safari 8.0.3 on Mac

Staples website on Safari is erratic. Can load up my cart but cannot checkout. Is there a problem?

Michelle Osegueda-Williams · 23 September 2015 - 08:07
· · Safari 9.0 on iPhone

Is the site still having problems I've been trying 3 days on my iPhone through the app and online

Sandy Scharnhorst · 13 September 2015 - 02:29
· · Chrome 45.0 on Windows

Can't log in to Is there an issue?

Beth Daily Lucidi · 14 August 2014 - 14:02
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Have been trying to place an online order for two days - contacted staples and they are having chat... "Some customers using Safari, Fire Fox and Chrome browsers have been reporting this issue and our web team is currently working on a fix. Internet Explorer has resolved this issue for most users, however if the problem persists please reach out to a web tech 1-800-333-3330"

Marie Brown · 6 August 2014 - 07:36
United States · Time Warner Cable · Chrome 36.0 on Windows

As of today, the Staples website has crashed. I've been trying to place an order all morning, but the site's just not working.

Heather Cash Willard · 10 June 2014 - 08:43
United States · AT&T Wireless · Firefox 29.0 on Windows

I have tried several times to order something on over the last 30 min. It goes to the initial website once and then anything I want to go to from there on the site takes several minutes and then posts an error message reading "Request Timeout The server timed out while waiting for the browser's request. Reference #2.7cc95640.1402414910.0"

Valerie McNew Schlieter · 11 May 2014 - 15:46
United States · AT&T Internet Services · Firefox 29.0 on Windows has been down all day, May 11, 2014. Anyone else having the same problem.

Felix Blowers · 29 April 2014 - 12:32
United States · Verizon FiOS

Getting "Oops! Google Chrome could not find"

Vinay ChandraKumar · 5 February 2014 - 10:13
United States · AT&T Services gives file not found error. sub URLs are working

Donna M. Dawson · 3 February 2014 - 15:25
United States · WideOpenWest

cannot login in, access denied

Tina Knott · 30 January 2014 - 13:54
United States · Verizon Internet Services

The site either won't come up at all, or when I get in and log in, it's in Portuguese and English is not an option to click on. I got as far as trying to order something, but it redirected to a loop site and my security software shut it down.

Cheryl Crego Hitchcock · 29 January 2014 - 16:27
United States · Time Warner Cable

For the past TWO days I have been wanting to order off the website. When it loads the page is so small II am unable to view the print! Hope this gets fixed SOON or will have to go elsewhere to purchase my products! Anyone else having these issues?

Paula Mayhew · 15 January 2014 - 16:45
United States · Comcast Cable

Keeps hanging and doesn't load.

M Francis Sullivan · 29 December 2013 - 21:07
United States · Verizon Wireless

its down now for me

Brian Curtis · 23 December 2013 - 20:45
United States · Verizon Internet Services

getting a file not found message at

Robert Baudo · 30 November 2013 - 01:17
United States · AT&T U-verse

Site is coming up with text "File not found."

Dustin Teel · 19 November 2013 - 10:54
United States · Time Warner Cable

I can't load any part of the Staples website. Was hoping to scope out some Black Friday deals.

Larry S Koebli · 19 November 2013 - 09:33
United States · Verizon Internet Services

Can't login. For 2 weeks??? I'm going to switch to office depot.

Yvonne Langer · 18 November 2013 - 16:44
United States · Verizon FiOS

I can get my favorites without signing in. Can't put anything in the cart. Must be bad for business. I'm shopping elsewhere. Can't wait.

Bob Redeker · 18 November 2013 - 09:08
United States · Charter Communications

down... can't log in

David Rioux · 17 November 2013 - 17:39
United States · Comcast Business Communications

Confirmed that website is having problems. They boast they are the "second largest internet retailer" source Businesswire 11/13/13 8:00am company news release announcing their upcoming earnings conference call coming 11/20/13 at 11:00 am.

I think their stock is a short. They have redundant processing sites and are a worldwide company. It has been hours now of the same problems. Time to short.

Julie Tarsio · 17 November 2013 - 13:27
United States · Comcast Cable

cannot login nothing happens

Glen Starrett · 5 November 2013 - 13:09
United States · Mediacom Communications

Their website doesn't currently work with Firefox (and likely any browser based on the same engine). IE works.

Grace Laverdiere · 22 October 2013 - 13:51
United States · AT&T U-verse

I can't log on and their chat and phone lines are extremely busy. I think they must be having a system problem.

Melodii Peoples · 18 September 2013 - 11:35
United States · AT&T Services

The site wouldn't let me add anything to my shopping basket, so I closed the window and opened a new window and now it won't let me log in at all. Ugh.

Christopher Bolton · 16 September 2013 - 13:11
United States · AT&T Services

I am getting a "File not found *" error when attempting to get to

Mary-Peggy Schneider Taylor · 30 August 2013 - 10:29
United States · Time Warner Cable

can't log in - keep getting "page not found"

Meghan Larson · 22 August 2013 - 19:33
United States · Comcast Cable

Down right now, can't get to rewards site either

Rachel Butler · 22 August 2013 - 18:53
United States · Time Warner Cable

It won't let me order my postcards :(

James Gibson · 22 August 2013 - 17:11
United States · Cox Communications

The site is not functional now - they even give you an error message that they cannot link you to the home page. This site is WRONG.

Chris Camp Favero · 22 August 2013 - 10:59
United States · AT&T Internet Services

I keep getting a BAD REQUEST message

Paul Martin · 13 August 2013 - 06:12
United States · Comcast Business Communications

Can't get to favorites, the cart items keep adding zero's and the word "items" weird!

Susan D Valone-Gilleece · 27 June 2013 - 10:35
United States · Internet Specialties West

Will not stay up. Keep getting the oops

Arcy Crown · 20 April 2013 - 22:50
United States · Comcast Cable

Can't add coupons, including Staples Rewards coupons.

Susan Friday · 16 April 2013 - 20:36
United States · Verizon FiOS

get a blank screen now, couldnt complete my order earlier today

Dynette Clark · 16 April 2013 - 12:35
United States · Time Warner Cable

Also experiencing the same problems and message...

Denise Mulderig · 16 April 2013 - 12:20
United States · Comcast Cable

Yep- gettng same message as Akilah.

Akilah Fortson · 16 April 2013 - 11:54
United States · XO Communications

Still this message:

"Oops, our apologies! We had a problem getting you to Please click HERE to refresh the page or try again shortly. If the problem persists, please call us at 1.800.782.7537."

Dolly Edwards · 16 April 2013 - 10:59
Canada · Shaw Telecom G.P.

Have been having intermittent issues since yesterday - sometimes can get on but often I get popped off.

Pat Langholff Hinkley · 16 April 2013 - 10:26
United States · Cornerstone Communications

I managed to add an item to my shopping list, then couldn't continue shopping. It totally stopped working.

Mark Gregor Woods · 16 April 2013 - 10:11
United States · Frontier Communications

It came up once and then would not search. Reload attempted and page does not come up.

Tea Panter · 16 April 2013 - 09:39
United States · Spirit Telecom

still having trouble with the Staples website... been going on for a few minutes now.

Charlie Hoovler · 15 April 2013 - 12:06
United States · Wintek Corporation

reached 800 number. Looks like "denial of service"

Susan D Valone-Gilleece · 15 April 2013 - 12:03
United States · Internet Specialties West

Down for me too. Cannot get on.

Barrett Epp · 15 April 2013 - 11:37
United States · CenturyLink

Was in the middle of an order when it crashed on me about 15 minutes ago. Hasn't been up since, most likely there hosting server has crashed.

Stephen Karcher · 15 April 2013 - 11:12
United States · Birch Telecom

Can't login. Definitely having issues.

Renee Koki Langlois · 15 April 2013 - 11:07
United States · Comcast Cable

Can not access from Detroit area

Dee Nominae · 15 April 2013 - 09:52
United States · Comcast Cable

It won't load at all for me

Eric Rivera · 15 April 2013 - 09:44
United States · US Department of Defense Network

I am receiving a 502 - Bad Gateway error. I can reach it (slowly) at times, but for the most part, it's failing.

Pam Plate · 9 April 2013 - 20:08
United States · Time Warner Cable

The STAPLES url takes me to page that says "400 Bad Request" since last night.

Mark Nelson · 28 February 2013 - 15:59
United States · Panasonic Technologies

Can't checkout currently. Page says not found.

Kerri Gaither · 18 December 2012 - 08:50
United States · Verizon Internet Services

I was about to complete an order and the website stopped working. Is anyone else having this problem?

Dana Ingram Sonia · 7 September 2012 - 10:30
United States · Comcast Cable

Can't reach site. Was in the middle of an order.

Zach Jordan · 15 August 2012 - 11:53
United States · Advanced Systems Network

Down in So Cal. Heard it was because of a really bad storm.

Sarah Beck · 15 August 2012 - 11:27
United States · Comcast Business Communications

No access from Chicago all day.

Dennis Bartch · 15 August 2012 - 09:07
United States · PenTeleData

Haven't been able to reach it from South Central PA all morning despite this site saying it's up. Bad storm last night may have knocked out something between here and there.

Jonathan S Cleaves · 15 August 2012 - 07:50
United States · Cogent Communications

The site is down. I think their headquarters in Framingham is offline. Big storm up here.

Shay Campbell Gauldin · 24 July 2012 - 17:48
United States · Time Warner Cable

keep trying to go to it but when I try to navigate the pages just try to load forever

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