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US Social Security AdministrationWebsite Name: Checked:
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US Social Security Administration Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:0849.42 ms. 
16:152532.25 ms.
18:4248.41 ms. 
21:5049.52 ms.
00:2325.14 ms. 
02:5548.83 ms.
09:1036.03 ms. 
11:1248.72 ms.
14:4632.42 ms. 
17:09183.06 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:17

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Can't Access US Social Security Administration - Troubleshooting Instructions

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Having Problems with Accessing
John Augustine · 17 August 2016 - 04:40
· · Firefox 47.0 on Windows

I cannot get on to the website.

Patricia Bjaaland Welch · 13 August 2016 - 05:05
· · Safari 9.1.1 on Mac

Have tried for months to get into the site and I never get even the log-in screen. I live abroad in Singapore. Will it take a foreign cell phone number? Does anyone know? Is there an address to write to?

Jeffery Grimm · 12 August 2016 - 01:01
· · Chrome 52.0 on Windows

I am trying to apply and I keep getting timed out when there is just a momentary delay before I put in more info

Paul E Lester · 8 August 2016 - 17:26
· · Firefox 47.0 on Windows

I just waited a whole hour and more just to have a lady come and say, "Sorry but our system has just crashed and we can't help you with your record. Is there anything else I can do for you Sir?". Say What?

Laura Waddell · 8 August 2016 - 16:51
· · Chrome 51.0 on Android

I can't even get to where you enter your cell # to get validation code. As soon as I try to access my account, I get an error message saying site is down for maintenance. I recently won an appeal & SSA owes ME money. It figures. If the decision had been reversed, I would be able to access my account. Very frustrating, to say the least.

Brian Barber · 2 August 2016 - 05:11
· · Chrome 51.0 on Windows

Does anybody know whether you can provide a foreign cell phone number? I am a USA resident living in Thailand.

Kathy Paden · 1 August 2016 - 20:33
· · Chrome 52.0 on Windows

Put in phone number and no text message came to my phone. I have tried numerous times.

Wendy Sophia Fairchild · 1 August 2016 - 16:27
· · Chrome 52.0 on Windows

Wher do you enter the code they sented to your cell phone?
security codes keep showing up on my cell phone. But they are worthless, because I can't get to the webpage to enter them.

I called they said I should have received and email about this new procedure, which I didn't.
This is all messed up.

Thom Osborn · 1 August 2016 - 15:58
· · Firefox 47.0 on Windows

Enter my phone number then it tells me it can't log me and a box to exit then about 3 minutes later I get the code but I have exited and have to start all over again and get the same thing. Great JOB!!!

Emily Coatney · 1 August 2016 - 14:48
· · Chrome 51.0 on Android

Can't log in. Takes me to verify phone number and then says sorry.

Tamara Wetzel · 1 August 2016 - 14:31
· · Chrome 51.0 on Windows

cannot login

Joan Cooney Teller · 1 August 2016 - 11:40
· · Internet Explorer 11.0 on Windows

Same issue as others. Enter my cell phone and no text message is sent so I am virtually locked out of my account.

Michelle Yeack Brantley Johnson · 1 August 2016 - 09:45
· · Android Browser 4.0 on Android

I get to enter cell #no text ever arrives. Are we locked out of ACCTS on purpose? The SSA lines will be ringing!

Elsie Criego · 31 July 2016 - 19:57
· · Safari 9.1.1 on Mac

Same issues as others are reporting - I get my access code but still cannot log in. it just keeps taking me to page asking for my cell number

Ron Cisneros · 31 July 2016 - 18:11
· · Safari 600.1.4 on iPad

I have logged in and the site asks for my cell phone number. After supplying my number a screen appears that says they are unable to process my request and try again later. Shortly thereafter I get a text with a security code. However, there is nothing on the site that allows you to enter the security code. Very frustrating!

Tom Perry · 31 July 2016 - 16:00
· · Firefox 47.0 on Windows

tried yesterday (Saturday July 30) and today (July 31). I get to the page asking for cell phone #, enter it, but the text message, has not been delivered for two days. Repeat: NO TEXT WAS SENT TO MY PHONE. Nice way to shut us out of our SS accounts.

Jere Preisinger · 31 July 2016 - 15:11
· · Chrome 51.0 on Android

Still can't complete Text Number Authentication.
Just like IRS. Sh*t don't work.

Snicker Doodle · 31 July 2016 - 00:56
· · Chrome 52.0 on Chrome OS

The text with the code to sign in to is not sent to my phone. Other texts are working.

Mary Shephard · 30 July 2016 - 23:08
· · Firefox 47.0 on Windows

I have logged in and the site asks for my cell phone number. After supplying my number a screen appears that says they are unable to process my request and try again later. Shortly thereafter I get a text with a security code. However, there is nothing on the site that allows you to enter the security code. Very frustrating!

Rose Bigham · 30 July 2016 - 17:31
· · Firefox 47.0 on Windows

Unbelievable. They took SSA.GOV offline last night - between 1-10AM Eastern - allegedly to add multi-factor authentication. Instead, it's been an extra 3.5 hours and the site is still offline. Those of us who may need to print a benefit verification letter are just out of luck, because they only answer the phones Monday-Friday. NICE WORK, SSA! Maybe next time schedule maintenance/upgrades for when people are there to man the phones in case things take longers/go horribly awry?!! Our tax dollars hard at work!

Jeff Schroth · 30 July 2016 - 13:47
· · Chrome 51.0 on Windows

Looks like the SSA launched an initiative to require SMS (text) message based dual authentication for logging into the MySocialSecurity site and it "slash-dotted" (/.) the site = produced so much traffic that it crashed. You either get the "not available right now" page or you get the actual log in page but it rejects your (correct) User/Password combo.

Have to love the "contract goes to the lowest bidder" protocol for outsourcing jobs, eh?

Judy Flanagan · 30 July 2016 - 04:27
· · Chrome 51.0 on Windows

it has been down...unable to connect. WHAT IS GOING ON?

Carey Hoff Mitchell · 29 July 2016 - 20:07
· · Safari 9.1.2 on Mac

Can't get on - says it's not available

Joe Goddard · 8 July 2016 - 22:12
· · Safari 9.1.1 on Mac

The SSA website will not accept our request to update user info. an throws us off for 24 hours. When one calls the 800 number given to solve problems one is put on hold for 1 hour!

Lo Eva · 30 June 2016 - 20:35
· · Chrome 50.0 on Android

I was trying to get address to send by mail an envelope when I got this message. Forbidden
Unfortunately, you fo not have access to yjis service. Please check your url for errors and try again.

Judith Kincaid · 25 June 2016 - 17:17
· · Chrome 51.0 on Android

I have tried and tried to get on to my online account, I was just wondering if this site still exist?

Leonard Crowder · 24 June 2016 - 19:54
· · Chrome 51.0 on Android

I can't open a page to get into my account for the last week.

Nancy Ladd · 24 June 2016 - 17:45
· · Chrome 51.0 on Windows

Not been able to log in for over a month now. Tried everything I could to fix and cannot get to this site period. Here is what it shows up each and every time:

This site can’t be reached

The connection was reset.
Reloading the page
Checking the connection
Checking the proxy and the firewall
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".

Mary McGoye Petitt · 24 June 2016 - 17:16
· · Internet Explorer 11.0 on Windows

Trying for days to get on. From work and home. No luck. Do they still even exist??

Tara Burgess · 24 June 2016 - 17:12
· · Safari 9.0 on iPad

Continues to say that it cannot connect to the server. What is going on!?

Julia Brock · 24 June 2016 - 01:33
· · Chrome 51.0 on Mac

A totally unresponse and inaccessible government website. Shocker.

Dottie Gullion-Coombs · 23 June 2016 - 17:34
· · Firefox 47.0 on Windows

Page will not load. It's been over a week! I need access to my information.

Heather Bleu Modzel · 23 June 2016 - 11:42
· · Chrome 50.0 on Android

Attempted to get to the website for 3 days with no luck. It says server can not be reached. This is inconvenient for everyone. Not to mention extremely frustrating!

Bryan Nazareth · 23 June 2016 - 04:15
· · Firefox 47.0 on Windows

I have been trying everyday for the past three days with no luck. Often I can't even get to their website. I am not experiencing this with any other website.

Fritz Bob Unger · 22 June 2016 - 18:02
· · Firefox 47.0 on Windows

I get past all the splash screens and put in my login info and...........crickets. Just now.

Joy Hiller Porter Drennan · 22 June 2016 - 17:37
· · Firefox 47.0 on Windows

have not been able to sign on for two days now.

Jim Jim Harris · 22 June 2016 - 15:35
· · Firefox 47.0 on Windows


Carol Roush · 22 June 2016 - 15:26
· · Internet Explorer 11.0 on Windows

It's not my computer! It's the stupid SSA.Gov website!!!

Carol Roush · 22 June 2016 - 15:25
· · Internet Explorer 11.0 on Windows

everyday this website is down when I wake up in the early morning. UGH!!

Dianne Neal Dobson · 22 June 2016 - 13:40
· · Firefox 47.0 on Windows

I have not been able to log in to my ssa for days now. I have tried at different times and on different devices with no luck. I have no problem with any other sites so it is not my computer.

Dave Herman · 22 June 2016 - 11:51
· · Safari 9.1.1 on Mac

Have not been able to connect to for past 2 days, yet and come up with no problem.

Chuck Caldwell · 21 June 2016 - 21:08
· · Chrome 51.0 on Windows

Got an email saying I would no longer receive hard copy notices since I have " instant access to your Social Security Statement at any time". Of course the site won't load! So typical. June21, 2016 3:05 pm MDT.

John W Bennett · 21 June 2016 - 20:05
· · Firefox 47.0 on Windows

Down for me as well. Been trying all morning!

Harvey Redgrandad Smith · 21 June 2016 - 18:41
· · Chrome 51.0 on Windows

i cannot acess my ss , is the site down

Chuck DeSantis · 21 June 2016 - 17:37
· · Firefox 47.0 on Windows

Yep..... Same here....... Can't access........I'm sure it's all "USER" problems..... SURE IT IS!!!!..... Typical Govment' B.S........ Please quit trying to fix what is NOT broke in the first place..... WEB site has been great in the past........ till now...... BTW: The 'system" works better by making an appointment at a local SS office, and have an agent help you. They will set you right up....... Worked great for me.

Thomas Morgan · 21 June 2016 - 16:41
· · Firefox 47.0 on Windows

Been trying on and off since last week and can't get on. The one time it let me in, I clicked on my account to change the password, like they said, every 6 months. It's not my laptop, all other websites work. This is ridiculous!

Sue Weber · 21 June 2016 - 13:16
· · Firefox 47.0 on Windows

got an email reminding me to check my benefits two weeks ago. Still can'r log on

Danette Baldwin · 21 June 2016 - 12:40
· · Firefox 47.0 on Windows

can't login to online services

Tom G Ligammari · 21 June 2016 - 00:06
· · Chrome 51.0 on Windows

Cant log in

Chris Vegvary · 20 June 2016 - 19:02
· · Safari 9.1.1 on Mac

Trying to file for retirement but every time i do, i get timeout errors that prevents progress. This was going on all last week, aand alssso today. This is typical government.

Annette Tornberg · 20 June 2016 - 17:54
· · Firefox 47.0 on Windows

I cannot get into the website at all and it has been like this for a few days...

Sandra Bienkowski · 20 June 2016 - 17:51
· · Internet Explorer 11.0 on Windows

I couldn't get on for 2 days, tried to pull up on Google Chrome and had no problem

Carol Roush · 20 June 2016 - 15:48
· · Internet Explorer 11.0 on Windows

This is ridiculous! Another day of not being able to complete my application! :( Very frustrating!

Mary Rene Newton · 20 June 2016 - 14:59
· · Safari 9.1.1 on Mac

I tried on my ipad about 6am PST and then again at 7:40 PST can't get on

Bill Fleming · 19 June 2016 - 00:32
· · Firefox 47.0 on Windows

6/18/2016 5:32PM PST you say the server is up but can not connect

Bruce Wilson · 19 June 2016 - 00:10
· · Chrome 51.0 on Windows

Can't get to respond. 6-18-16

Carol Roush · 18 June 2016 - 14:14
· · Internet Explorer 11.0 on Windows

It's always a problem getting access to the website. How are we suppose to start or finish our applications? So discouraging :/

Nancy Beaudoin · 17 June 2016 - 21:48
· · Internet Explorer 11.0 on Windows

Cannot even get website from Chrome or Iphone or Explorer

Paula Guldris · 17 June 2016 - 19:43
· · Chrome 51.0 on Windows

Page will not load, again. Have not been able to get in for a couple of days. Went in person yesterday to the SSA office where we were left waiting outside in 90' heat because the system was down country wide, meanwhile, no one mentioned to any of the elderly standing out there that it was a major issue.

Kathie Lietzau · 17 June 2016 - 19:03
· · Internet Explorer 11.0 on Windows

I am trying to contact social security to see my statement and i cannot get on. It has been this way since early this morning.

Andrew Lang · 17 June 2016 - 18:46
· · Chrome 51.0 on Windows is the ONLY website i can't get to load right now?????

Alhi Walker · 17 June 2016 - 04:20
· · Safari 9.0 on iPad

I have attempted to apply for my benefits for 3 weeks now and was able to get thru the 1st half of my application but tried to go back to my saved app and safari continues to give me the error message that the server cannot be accessed ...this is ABSOLUTELY FREAKING RIDICULOUS!!!!!! There is no reason that the IT guys can't get this website up and running after weeks now!! I mean WTH IS GOING ON?? What is the expected wait time to be able to access our accounts and can SOMEONE give us an explanation as to why our tax money isn't being spent to have this working!!! Even though I haven't worked for 2 years now , my hubby still works his butt off EVERY SINGLE DAY so.....GET THIS FIXED!!!!!! PLEASE!!!!!!!!!!!

Ronnie ODaniels · 16 June 2016 - 22:42
· · Chrome 51.0 on Windows

no ss page loads

Jim Nichols · 16 June 2016 - 16:59
· · Chrome 51.0 on Windows

I just tried to open the website and after numerous tries i was able to get on, but couldn't negotiate anywhere on the site. What's going on?

Shawn Lockwood · 16 June 2016 - 10:32
· · Chrome 34.0 on Android

Use a phone with 4G and cannot log on

Sharon Spaulding · 15 June 2016 - 20:00
· · Firefox 47.0 on Windows

They made me change my password but cannot get into my account.

Lauren Reiss Burrows · 14 June 2016 - 23:44
· · Chrome 38.0 on Android

Website down for 3 days now

Leslie Smith Hansen · 14 June 2016 - 13:55
· · Chrome 51.0 on Windows

Trying to open new SS Disability application for last 3 days. Site is unresponsive.

Remi Rieger · 14 June 2016 - 00:52
· · Safari 9.0.3 on Mac

This site is very erratic sometimes it works other times it does not. Kinda of like our government.
Sepcific problem: I receive timeouts on certain pages in the mysocialsecurity account and SSA website. If I keep trying or bypass the page it eventually resolves its self.

Paula Stone · 13 June 2016 - 15:51
· · Firefox 47.0 on Windows

Have not been able to log in for past two days, tried on two different computers, can't log in.

Patricia DeCola · 7 June 2016 - 22:23
· · Firefox 46.0 on Windows

Cant logon on to SSA,gov anymore. What happened? Tried deleting cookies

April A Bebout · 1 June 2016 - 22:48
· · Safari 7.0 on iPhone

Can't log in since this past Friday ! What is up?

Jean Ruth · 31 May 2016 - 14:53
· · Safari 9.0 on iPhone

Having same problem.

Gloria Hadley · 29 May 2016 - 13:51
· · Chrome 50.0 on Android

Can't get on for days!!

Phil Henley · 28 May 2016 - 21:27
· · Safari 6.1.6 on Mac

to that page!!

Phil Henley · 28 May 2016 - 21:27
· · Safari 6.1.6 on Mac

trying to apply for retirement and will not go to that age !!!!

Danielle Jame · 25 May 2016 - 15:43
· · Chrome 50.0 on Android

It s not bringing me to the sugn in page at all

Phyllis Baldree · 15 May 2016 - 18:59
· · Chrome 50.0 on Windows

I can not bring up the site at all and I am signing on at

Rajesh Mashruwala · 11 May 2016 - 00:44
· · Chrome 50.0 on Mac

Can not access the site ( Tried it for last two days at different times. Ping also seemed to take nearly a minute!

Igor Gofman · 1 May 2016 - 19:37
· · Firefox 45.0 on Windows

I tried to create an account for my mother. However, the SSA website couldn't find her despite that all information was 100% correct!
After 3 unsuccessful attempts the access was disabled. Next day I tried it again - same result. Why when I called SSA and provided the same information the rep was able to find my mother instantly?
I just spent 3 hours for the call. Nice job!
I saw (in the comments above) that other people had the same issues but SSA did nothing to fix it.
I pay taxes to maintain all these Government websites but the most of them don't work (remember Obama care?)

Sanda Aye · 29 April 2016 - 06:26
· · Firefox 45.0 on Windows

i am based in australia and am unable to log into

Kathleen Huddle · 23 April 2016 - 14:32
· · Chrome 49.0 on Windows

I haven't been able to access My SS in a year! WTH is going on??

Cindi Fitzgerald · 21 April 2016 - 19:40
· · Chrome 49.0 on Windows

I get timed out when I try to sign in....have not been able to sign in since Monday 04/18/16

Jill Demacio · 18 April 2016 - 05:37
· · Chrome 49.0 on Windows

Please try again during regular service hours. This is the only time of day I can get on there

Isabel Rose Sanchez · 12 April 2016 - 14:55
· · Internet Explorer 11.0 on Windows

Sites up and running, I just signed up.

Isabel Rose Sanchez · 12 April 2016 - 10:56
· · Internet Explorer 11.0 on Windows

What did the republicans do now?

Chris Gerstner · 10 April 2016 - 22:35
· · Chrome 49.0 on Windows

Tried two different browsers and I get "unable to process your request at this time" Anyone else having trouble signing in or creating an account?

Suzanne Goodfellow · 8 April 2016 - 02:30
· · Chrome 49.0 on Windows

I am an American living in Malaysia. I just downloaded Windows 10 but cannot log into now. I have turned off all firewalls and cleared browsing history but still no luck. I previously could get into the site with Windows 8. Can someone help??

Geoffrey Pope · 1 April 2016 - 18:50
· · Chrome 49.0 on Windows

I cannot log in to my account. Please call me at: 973-720-1748

John Anderson · 1 April 2016 - 16:13
· · Internet Explorer 11.0 on Windows

Site has been down for two days way to run a railroad

Peter Wang · 31 March 2016 - 08:41
· · Safari 9.1 on Mac

Cannot access to my account for the past 3 days.

Greg Lane · 26 March 2016 - 13:34
· · Chrome 49.0 on Windows

service not available every time i have tried to create an acct. (more than 12 times)

Catherine J Wylie · 26 March 2016 - 12:22
· · Chrome 49.0 on Windows

i cant log into my social security page how long will it last

James Gardner · 19 March 2016 - 16:16
· · Internet Explorer 11.0 on Windows

6000 ms delay in response is horrible. Many browsers will time out with that kind of latency. Not what I would call "Up".

Liam Wright · 19 March 2016 - 12:42
· · Chrome 46.0 on Windows

Cannot get to from Florida.

Janet M. Patterson Rn · 12 March 2016 - 07:49
· · Firefox 45.0 on Mac

Can't get either MySocialSecurity or to come up, either in Chrome or on Firefox. Weird.

Nancy Lee Robenolt · 7 March 2016 - 20:18
· · Chrome 48.0 on Windows

can not access social security site since Friday 3/4/2016

Alan Cathcart · 26 February 2016 - 18:13
· · Chrome 48.0 on Windows

Unable to open or in Chrome browser over Cox internet, over 12 hours now. Went down in the middle of a session last night.

Larry Johnson · 25 February 2016 - 19:36
· · Internet Explorer 11.0 on Windows

Tried to log in using my user id and password. Takes me to the screen where I have to agree to terms and conditions. Check the agree box and hit next and it takes me back to a blank login screen.

Robert Jensen Smith · 19 February 2016 - 09:23
· · Chrome 48.0 on Windows

Nine most feared words in the English language: "I'm from the government and I'm here to help." --Ronald Reagan

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