Ssa.gov website not working? Is it down right now?

Ssa.gov Server Status Check
ssa.gov screenshot
US Social Security AdministrationWebsite Name:
secure.ssa.gov/RIL/SiView.doURL Checked:
Response Time:
Last Down:
Checking US Social Security Administration
Please wait while we check the server...
US Social Security Administration Website Status History
Ssa.gov server report and response time

The above graph displays service status activity for Ssa.gov over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
27.Jul.2016
19:07112.92 ms. 
27.Jul.2016
21:39113.24 ms.
27.Jul.2016
23:52119.37 ms. 
28.Jul.2016
03:43105.08 ms.
28.Jul.2016
09:29119.38 ms. 
28.Jul.2016
13:0597.79 ms.
28.Jul.2016
16:38102.42 ms. 
28.Jul.2016
21:17146.52 ms.
28.Jul.2016
23:5691.96 ms. 
29.Jul.2016
06:57243.68 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 10:09

We have tried pinging US Social Security Administration website using our server and the website returned the above results. If ssa.gov is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access US Social Security Administration - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as socialsecurity.gov

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Ssa.gov?
▼ LAST 30 DAYS ...
Joe Goddard · 8 July 2016 - 22:12
· · Safari 9.1.1 on Mac

The SSA website will not accept our request to update user info. an throws us off for 24 hours. When one calls the 800 number given to solve problems one is put on hold for 1 hour!

Lo Eva · 30 June 2016 - 20:35
· · Chrome 50.0 on Android

I was trying to get address to send by mail an envelope when I got this message. Forbidden
Unfortunately, you fo not have access to yjis service. Please check your url for errors and try again.

▼ LAST 6 MONTHS ...
Judith Kincaid · 25 June 2016 - 17:17
· · Chrome 51.0 on Android

I have tried and tried to get on to my online account, I was just wondering if this site still exist?

Leonard Crowder · 24 June 2016 - 19:54
· · Chrome 51.0 on Android

I can't open a page to get into my account for the last week.

Nancy Ladd · 24 June 2016 - 17:45
· · Chrome 51.0 on Windows

Not been able to log in for over a month now. Tried everything I could to fix and cannot get to this https://www.socialsecurity.gov site period. Here is what it shows up each and every time:

This site can’t be reached

The connection was reset.
Try:
Reloading the page
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_RESET
ReloadHIDE DETAILS
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".

Mary McGoye Petitt · 24 June 2016 - 17:16
· · Internet Explorer 11.0 on Windows

Trying for days to get on. From work and home. No luck. Do they still even exist??

Tara Burgess · 24 June 2016 - 17:12
· · Safari 9.0 on iPad

Continues to say that it cannot connect to the server. What is going on!?

Julia Brock · 24 June 2016 - 01:33
· · Chrome 51.0 on Mac

A totally unresponse and inaccessible government website. Shocker.

Dottie Gullion-Coombs · 23 June 2016 - 17:34
· · Firefox 47.0 on Windows

Page will not load. It's been over a week! I need access to my information.

Heather Bleu Modzel · 23 June 2016 - 11:42
· · Chrome 50.0 on Android

Attempted to get to the website for 3 days with no luck. It says server can not be reached. This is inconvenient for everyone. Not to mention extremely frustrating!

Bryan Nazareth · 23 June 2016 - 04:15
· · Firefox 47.0 on Windows

I have been trying everyday for the past three days with no luck. Often I can't even get to their website. I am not experiencing this with any other website.

Fritz Bob Unger · 22 June 2016 - 18:02
· · Firefox 47.0 on Windows

I get past all the splash screens and put in my login info and...........crickets. Just now.

Joy Hiller Porter Drennan · 22 June 2016 - 17:37
· · Firefox 47.0 on Windows

have not been able to sign on for two days now.

Jim Jim Harris · 22 June 2016 - 15:35
· · Firefox 47.0 on Windows

cANNOT SIGN IN TO MY ACCOUNT.

Carol Roush · 22 June 2016 - 15:26
· · Internet Explorer 11.0 on Windows

It's not my computer! It's the stupid SSA.Gov website!!!

Carol Roush · 22 June 2016 - 15:25
· · Internet Explorer 11.0 on Windows

everyday this website is down when I wake up in the early morning. UGH!!

Dianne Neal Dobson · 22 June 2016 - 13:40
· · Firefox 47.0 on Windows

I have not been able to log in to my ssa for days now. I have tried at different times and on different devices with no luck. I have no problem with any other sites so it is not my computer.

Dave Herman · 22 June 2016 - 11:51
· · Safari 9.1.1 on Mac

Have not been able to connect to ssa.gov for past 2 days, yet medicare.gov and usa.gov come up with no problem.

Chuck Caldwell · 21 June 2016 - 21:08
· · Chrome 51.0 on Windows

Got an email saying I would no longer receive hard copy notices since I have " instant access to your Social Security Statement at any time". Of course the site won't load! So typical. June21, 2016 3:05 pm MDT.

John W Bennett · 21 June 2016 - 20:05
· · Firefox 47.0 on Windows

Down for me as well. Been trying all morning!

Harvey Redgrandad Smith · 21 June 2016 - 18:41
· · Chrome 51.0 on Windows

i cannot acess my ss , is the site down

Chuck DeSantis · 21 June 2016 - 17:37
· · Firefox 47.0 on Windows

Yep..... Same here....... Can't access........I'm sure it's all "USER" problems..... SURE IT IS!!!!..... Typical Govment' B.S........ Please quit trying to fix what is NOT broke in the first place..... WEB site has been great in the past........ till now...... BTW: The 'system" works better by making an appointment at a local SS office, and have an agent help you. They will set you right up....... Worked great for me.

Thomas Morgan · 21 June 2016 - 16:41
· · Firefox 47.0 on Windows

Been trying on and off since last week and can't get on. The one time it let me in, I clicked on my account to change the password, like they said, every 6 months. It's not my laptop, all other websites work. This is ridiculous!

Sue Weber · 21 June 2016 - 13:16
· · Firefox 47.0 on Windows

got an email reminding me to check my benefits two weeks ago. Still can'r log on

Danette Baldwin · 21 June 2016 - 12:40
· · Firefox 47.0 on Windows

can't login to ssa.gov online services

Tom G Ligammari · 21 June 2016 - 00:06
· · Chrome 51.0 on Windows

Cant log in

Chris Vegvary · 20 June 2016 - 19:02
· · Safari 9.1.1 on Mac

Trying to file for retirement but every time i do, i get timeout errors that prevents progress. This was going on all last week, aand alssso today. This is typical government.

Annette Tornberg · 20 June 2016 - 17:54
· · Firefox 47.0 on Windows

I cannot get into the website at all and it has been like this for a few days...

Sandra Bienkowski · 20 June 2016 - 17:51
· · Internet Explorer 11.0 on Windows

I couldn't get on for 2 days, tried to pull up on Google Chrome and had no problem

Carol Roush · 20 June 2016 - 15:48
· · Internet Explorer 11.0 on Windows

This is ridiculous! Another day of not being able to complete my application! :( Very frustrating!

Mary Rene Newton · 20 June 2016 - 14:59
· · Safari 9.1.1 on Mac

I tried on my ipad about 6am PST and then again at 7:40 PST can't get on

Bill Fleming · 19 June 2016 - 00:32
· · Firefox 47.0 on Windows

6/18/2016 5:32PM PST you say the server is up but can not connect

Bruce Wilson · 19 June 2016 - 00:10
· · Chrome 51.0 on Windows

Can't get ssa.gov to respond. 6-18-16

Carol Roush · 18 June 2016 - 14:14
· · Internet Explorer 11.0 on Windows

It's always a problem getting access to the website. How are we suppose to start or finish our applications? So discouraging :/

Nancy Beaudoin · 17 June 2016 - 21:48
· · Internet Explorer 11.0 on Windows

Cannot even get website from Chrome or Iphone or Explorer

Paula Guldris · 17 June 2016 - 19:43
· · Chrome 51.0 on Windows

Page will not load, again. Have not been able to get in for a couple of days. Went in person yesterday to the SSA office where we were left waiting outside in 90' heat because the system was down country wide, meanwhile, no one mentioned to any of the elderly standing out there that it was a major issue.

Kathie Lietzau · 17 June 2016 - 19:03
· · Internet Explorer 11.0 on Windows

I am trying to contact social security to see my statement and i cannot get on. It has been this way since early this morning.

Andrew Lang · 17 June 2016 - 18:46
· · Chrome 51.0 on Windows

ssa.gov is the ONLY website i can't get to load right now?????

Alhi Walker · 17 June 2016 - 04:20
· · Safari 9.0 on iPad

I have attempted to apply for my benefits for 3 weeks now and was able to get thru the 1st half of my application but tried to go back to my saved app and safari continues to give me the error message that the server cannot be accessed ...this is ABSOLUTELY FREAKING RIDICULOUS!!!!!! There is no reason that the IT guys can't get this website up and running after weeks now!! I mean WTH IS GOING ON?? What is the expected wait time to be able to access our accounts and can SOMEONE give us an explanation as to why our tax money isn't being spent to have this working!!! Even though I haven't worked for 2 years now , my hubby still works his butt off EVERY SINGLE DAY so.....GET THIS FIXED!!!!!! PLEASE!!!!!!!!!!!

Ronnie ODaniels · 16 June 2016 - 22:42
· · Chrome 51.0 on Windows

no ss page loads

Jim Nichols · 16 June 2016 - 16:59
· · Chrome 51.0 on Windows

I just tried to open the SS.gov website and after numerous tries i was able to get on, but couldn't negotiate anywhere on the site. What's going on?

Shawn Lockwood · 16 June 2016 - 10:32
· · Chrome 34.0 on Android

Use a phone with 4G and cannot log on

Sharon Spaulding · 15 June 2016 - 20:00
· · Firefox 47.0 on Windows

They made me change my password but cannot get into my account.

Lauren Reiss Burrows · 14 June 2016 - 23:44
· · Chrome 38.0 on Android

Website down for 3 days now

Leslie Smith Hansen · 14 June 2016 - 13:55
· · Chrome 51.0 on Windows

Trying to open new SS Disability application for last 3 days. Site is unresponsive.

Remi Rieger · 14 June 2016 - 00:52
· · Safari 9.0.3 on Mac

This site is very erratic sometimes it works other times it does not. Kinda of like our government.
Sepcific problem: I receive timeouts on certain pages in the mysocialsecurity account and SSA website. If I keep trying or bypass the page it eventually resolves its self.

Paula Stone · 13 June 2016 - 15:51
· · Firefox 47.0 on Windows

Have not been able to log in for past two days, tried on two different computers, can't log in.

Patricia DeCola · 7 June 2016 - 22:23
· · Firefox 46.0 on Windows

Cant logon on to SSA,gov anymore. What happened? Tried deleting cookies

April A Bebout · 1 June 2016 - 22:48
· · Safari 7.0 on iPhone

Can't log in since this past Friday ! What is up?

Jean Ruth · 31 May 2016 - 14:53
· · Safari 9.0 on iPhone

Having same problem.

Gloria Hadley · 29 May 2016 - 13:51
· · Chrome 50.0 on Android

Can't get on Ss.gov for days!!

Phil Henley · 28 May 2016 - 21:27
· · Safari 6.1.6 on Mac

to that page!!

Phil Henley · 28 May 2016 - 21:27
· · Safari 6.1.6 on Mac

trying to apply for retirement and will not go to that age !!!!

Danielle Jame · 25 May 2016 - 15:43
· · Chrome 50.0 on Android

It s not bringing me to the sugn in page at all

Phyllis Baldree · 15 May 2016 - 18:59
· · Chrome 50.0 on Windows

I can not bring up the site at all and I am signing on at www.ssa.gov

Rajesh Mashruwala · 11 May 2016 - 00:44
· · Chrome 50.0 on Mac

Can not access the site (ssa.gov). Tried it for last two days at different times. Ping also seemed to take nearly a minute!

Igor Gofman · 1 May 2016 - 19:37
· · Firefox 45.0 on Windows

I tried to create an account for my mother. However, the SSA website couldn't find her despite that all information was 100% correct!
After 3 unsuccessful attempts the access was disabled. Next day I tried it again - same result. Why when I called SSA and provided the same information the rep was able to find my mother instantly?
I just spent 3 hours for the call. Nice job!
I saw (in the comments above) that other people had the same issues but SSA did nothing to fix it.
I pay taxes to maintain all these Government websites but the most of them don't work (remember Obama care?)

Sanda Aye · 29 April 2016 - 06:26
· · Firefox 45.0 on Windows

i am based in australia and am unable to log into socialsecurity.gov

Kathleen Huddle · 23 April 2016 - 14:32
· · Chrome 49.0 on Windows

I haven't been able to access My SS in a year! WTH is going on??

Cindi Fitzgerald · 21 April 2016 - 19:40
· · Chrome 49.0 on Windows

I get timed out when I try to sign in....have not been able to sign in since Monday 04/18/16

Jill Demacio · 18 April 2016 - 05:37
· · Chrome 49.0 on Windows

Please try again during regular service hours. This is the only time of day I can get on there

Isabel Rose Sanchez · 12 April 2016 - 14:55
· · Internet Explorer 11.0 on Windows

Sites up and running, I just signed up.

Isabel Rose Sanchez · 12 April 2016 - 10:56
· · Internet Explorer 11.0 on Windows

What did the republicans do now?

Chris Gerstner · 10 April 2016 - 22:35
· · Chrome 49.0 on Windows

Tried two different browsers and I get "unable to process your request at this time" Anyone else having trouble signing in or creating an account?

Suzanne Goodfellow · 8 April 2016 - 02:30
· · Chrome 49.0 on Windows

I am an American living in Malaysia. I just downloaded Windows 10 but cannot log into ssa.gov now. I have turned off all firewalls and cleared browsing history but still no luck. I previously could get into the site with Windows 8. Can someone help??

Geoffrey Pope · 1 April 2016 - 18:50
· · Chrome 49.0 on Windows

I cannot log in to my account. Please call me at: 973-720-1748

John Anderson · 1 April 2016 - 16:13
· · Internet Explorer 11.0 on Windows

Site has been down for two days now...no way to run a railroad

Peter Wang · 31 March 2016 - 08:41
· · Safari 9.1 on Mac

Cannot access to my account for the past 3 days.

Greg Lane · 26 March 2016 - 13:34
· · Chrome 49.0 on Windows

service not available every time i have tried to create an acct. (more than 12 times)

Catherine J Wylie · 26 March 2016 - 12:22
· · Chrome 49.0 on Windows

i cant log into my social security page how long will it last

James Gardner · 19 March 2016 - 16:16
· · Internet Explorer 11.0 on Windows

6000 ms delay in response is horrible. Many browsers will time out with that kind of latency. Not what I would call "Up".

Liam Wright · 19 March 2016 - 12:42
· · Chrome 46.0 on Windows

Cannot get to ssa.gov from Florida.

Janet M. Patterson Rn · 12 March 2016 - 07:49
· · Firefox 45.0 on Mac

Can't get either MySocialSecurity or ssa.gov to come up, either in Chrome or on Firefox. Weird.

Nancy Lee Robenolt · 7 March 2016 - 20:18
· · Chrome 48.0 on Windows

can not access social security site since Friday 3/4/2016

Alan Cathcart · 26 February 2016 - 18:13
· · Chrome 48.0 on Windows

Unable to open ssa.gov or socialsecurity.gov in Chrome browser over Cox internet, over 12 hours now. Went down in the middle of a session last night.

Larry Johnson · 25 February 2016 - 19:36
· · Internet Explorer 11.0 on Windows

Tried to log in using my user id and password. Takes me to the screen where I have to agree to terms and conditions. Check the agree box and hit next and it takes me back to a blank login screen.

Robert Jensen Smith · 19 February 2016 - 09:23
· · Chrome 48.0 on Windows

Nine most feared words in the English language: "I'm from the government and I'm here to help." --Ronald Reagan

Robert Jensen Smith · 19 February 2016 - 09:22
· · Chrome 48.0 on Windows

Our government at work under the current administration. Why am I not surprised? Similar to Affordable Care Act website?

Lisa Cross · 17 February 2016 - 16:22
· · Chrome 48.0 on Windows

I am trying to enter our w2s and it is not letting me sign in - is there a problem?

Julie Goonan · 16 February 2016 - 16:05
· · Chrome 48.0 on Windows

SSA logins are not working. On hold for a human for 40 minutes,
still no answer. Is our government shut down? This is beyond ridiculous!!!

Calvin Orlando Cobbs · 15 February 2016 - 05:34
· · Internet Explorer 11.0 on Windows

Need to get that site back up and keep it running. Need to fire some of them working on the system if they can't get it back up in due time.

Mark Mathews · 10 February 2016 - 19:53
· · Safari 9.0 on iPad

I'm an US citizen living in Australia and can't access any social security web site for weeks.

Sandra Sanfilippo · 6 February 2016 - 06:13
· · Chrome 48.0 on Android

Excessively long hold times to speak to someone. Then they disconnect when it is finally my turn.
At the office, one interviewer says one thing then the next says the opposite. NOT HELPFUL. 800 number interviewers have proven to be useless, dissiminating incorrect directions and information. Constant letters of reduction of benefits, appeal to then be asked why I was there since there was no basis for the reduction only to be called back and told my checks would be reduced for years. If that confuses you, ur not alone. It does me too. Need a benefit letter. Told to get it online for their website to say to get it during normal business hours which for the past week have not exsisted since their system across the nation has been up and down.

Denise Broccone Rehn · 4 February 2016 - 22:10
· · Chrome 48.0 on Windows

social security office in new rochelle ny is reporting their systems are down

Lindsey Arner · 4 February 2016 - 21:29
· · Safari 601.1.46 on iPhone

It's 1:28 pm on Thursday February 4th, The system is down at the social security office in chatsworth, CA. Over 20 people cannot even be issued service numbers!

Jennifer Lowe · 4 February 2016 - 21:19
· · Chrome 48.0 on Mac

This isn't user error; the website actually returns a dialog box saying "we're sorry, we cannot process your request (to sign in) at this time, please try again later."

▼ MORE THAN 6 MONTHS AGO ...
Kathy Manzo · 28 January 2016 - 20:14
· · Chrome 47.0 on Windows

Unable to log in, as well, for a full week. Calling SS..."someone will call back in 3 hrs and 34 mins!!! Trying several different computers, using both Chrome and Internet Explorer.

Treva Downs · 26 January 2016 - 13:53
· · Chrome 47.0 on Android

What is wrong with web site? Cannot get "my profile" to open. I get
Error 500: javex.servlet.jsp.JspException
Everytime I go to check profile no matter what electronic device I use.
1/26/16

Jim Lindeman · 26 January 2016 - 13:03
· · Internet Explorer 11.0 on Windows

I have not been able to get to my ss account or to my medicare application to check it out for the last 5 days or so

Enrique Martinez Viramontes · 20 January 2016 - 00:57
· · Chrome 47.0 on Windows

Enrique
I can navigate, but I couldn't access to login to my account for the last three days

Dan Tyler · 15 January 2016 - 20:40
· · Firefox 43.0 on Windows

Have not been able to access my Social Security account on their website for months. My login and password are correct, but will not let me log in. Tried to set up new account, claims I have a valid account already, and takes me back to login page. Every time it says I have already had 3 unsuccessful attempts to log in and try again in 24 hours. I get this if it's 24 hours or 3 weeks between attempts. They are f#!ked up.

Patrick F Benot · 14 January 2016 - 21:43
· · Safari 601.1.46 on iPad

Cannot get on website for two days as of now! https://secure.ssa.gov/RIL/SiView.do

Pam A Cavanaugh · 13 January 2016 - 16:39
· · Chrome 47.0 on Windows

I have not been able to go to ssa.gov in days either and i did all i could to fix the issue it is NOT at my end it times out when trying to go to the pay and yes i have cleared my history and used other browsers so it most def not on my end

Nell Reed · 13 January 2016 - 15:19
· · Internet Explorer 11.0 on Windows

I have been trying to get to ssa.gov/bso for 3 days. Geek Squad and my provider Cox Communications checked my computer and said the problem is not with my computer. I called the systems people for ssa/bso (1-888-772-2970) and they asked what browser i am using, the Operating system, and my user ID for Business Services Online, and my phone number. The person I talked to said other people were also having this problem.

Sandy Hume Balla · 8 January 2016 - 18:40
· · Internet Explorer 11.0 on Windows

trying to so w2s and it says i dont have access to that. Was working on it yesterday and all was fine

Bill Richmond · 17 December 2015 - 16:16
· · Chrome 47.0 on Windows

I haven't been able to access socialsecurity.gov/presciptionhelp for two days now. This is pathetic. Why is there no one to fix the issues with this d*mn site?

Jan Baker · 7 December 2015 - 20:35
· · Safari 9.0 on Mac

Try to change direct deposit and password and goes to error page. Tried several times....ugh!!

Debbi Rayls · 27 November 2015 - 00:38
· · Safari 9.0.1 on Mac

My wife and myself, can not log in to our online accounts.. Have tried on 3 different computers, using a different web broswer on each.. 11-26-15

Barb Vickerman · 15 November 2015 - 18:13
· · Safari 9.0.1 on Mac

I can get into my online account but can't estimate retirement benefits based on future senerios. The site doesn't recognize me!

Brian Johnson · 2 November 2015 - 20:47
· · Safari 6.0 on iPad

I am having same problem, checking on status of payment. Oh well, BIG Government gone amuck, I guess too busy killing terrorist to fix what is broken at home.

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