Ssa.gov website not working? Is it down right now?

Ssa.gov Server Status Check
ssa.gov screenshot
US Social Security AdministrationWebsite Name:
secure.ssa.gov/RIL/SiView.doURL Checked:
Response Time:
Last Down:
Checking US Social Security Administration
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US Social Security Administration Website Status History
Ssa.gov server report and response time

The above graph displays service status activity for Ssa.gov over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
22.Apr.2014
18:24976.62 ms. 
22.Apr.2014
22:03981.28 ms.
23.Apr.2014
00:03889.57 ms. 
23.Apr.2014
03:293151.89 ms.
23.Apr.2014
07:141155.13 ms. 
23.Apr.2014
09:27894.92 ms.
23.Apr.2014
12:00892.23 ms. 
23.Apr.2014
14:05944.56 ms.
23.Apr.2014
16:07961.91 ms. 
23.Apr.2014
18:30980.32 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 19:53

We have tried pinging US Social Security Administration website using our server and the website returned the above results. If ssa.gov is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access US Social Security Administration - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Ssa.gov?
TOP COMMENTS ▼
▼ THIS WEEK ...
Arlander Shephard · 17 April 2014 - 10:08

I am getting the following message when I Log in to the site: "We're sorry... the service is not available at this time.Please check back during normal business hours. I got the same message a month ago, when I tried to get access.

▼ THIS MONTH ...
Kathleen Griffith · 15 April 2014 - 09:00

Logged in and got message, "We're sorry... the service is not available at this time.Please check back during normal business hours." Uh, it's 1:59 a.m.. EST...

Lee Alloway · 15 April 2014 - 08:57

SSA.GOV is down for those of us here in another government office in D.C... has been all morning.

Arnie Heier · 15 April 2014 - 08:20

Keep getting an internal server error message

Nancy Lingo · 8 April 2014 - 13:17

The agent said I need to go to the social security office to get a temp password.

Beverly Fowler · 8 April 2014 - 12:14

I haven't been able to login since 6 PM yesterday

Troy Sica · 7 April 2014 - 08:02

Safari can't identify security of site?

Barbara Brahaney Amodio · 1 April 2014 - 06:37

Does not recognize my primary phone number as valid and will not go any further!!! I've had the same phone number for 40 years! Frustrated.

Patricia Stone · 30 March 2014 - 08:48

Strange experience, it took me through the security questions and then flipped back to the start. ? Does this mean it's down? I can't shake off the feeling that I just entered a lot of personal information and it got sent to an identity thief. Please check this out. Thanks

Cathy Scott Hoops · 26 March 2014 - 15:00

Have tried to sign on for weeks my ss. But I always get the system is unavailbe right now

Christian Boberg · 25 March 2014 - 06:35

What a waste of Tax payer money and resources! This site should never be down! It's 2014, there is technology to prevent that! This is a disgrace to our Gov't and services they are responsible for, someone should be fired!!! Can't login, reset password and recover loginid works, then it tells me that the account loginid that they just gave me does not exist! Called the 800 # for help... ha... office hours are closed at 930am EDT, but it says to call between 7am-7pm! What a joke!!! This is unacceptable!!! Gov't can't do anything right!

▼ LAST 6 MONTHS ...
Carol Ramsey · 20 March 2014 - 08:36

I applied for SS on Jan 31, 2014. I signed onto the SS website but in mid-February when I checked on the status of my application I was told that the information was not available at this time. It's now March 20, 2014 and I still cannot log onto the page, getting the same message.

Michael Mitchell · 9 March 2014 - 20:44

Keep getting error 'Server not found!'. What should I do??

John Mistretta · 6 March 2014 - 12:47

Logged in and got message, "We're sorry... the service is not available at this time.Please check back during normal business hours." Uh, it's 4:00 p.m. EST...

Michelle Andre Fenn · 6 March 2014 - 07:38

The site is up but the section that reports on the status of your social security disability application has been non-functional for more than 2 days. This is what is reported on the website. I have cleared cache. Used both Firefox and IE. I have tried CTRL F5.
I attempted to call to ask about the status but wait time is 45 minutes +.

Application Status Information

We Cannot Process Your Request At This Time
We are sorry for the inconvenience but we cannot process your request at this time.

If you need more information, you may call us toll-free at 1-800-772-1213(TTY 1-800-325-0778). SSA representatives are available Monday through Friday between 7 a.m. to 7 p.m.

Greg Just · 5 March 2014 - 16:42

cant log in

Mary Sparks · 19 February 2014 - 13:12

cannot sign in on 2-19-14 Changed password 2 times

Terry Smith · 18 February 2014 - 13:33

I just tried to log in - the site requested that I submit a new password, but it would not process the new password - no response when I clicked on the "change password" button.

Lila FS · 18 February 2014 - 06:52

I can't get on it. When I do, I can't get logged in.

Tom M Fuchs · 16 February 2014 - 22:12

SS web page is up but login is Temporary Shutdown. Wonder why

Bo Diddley · 16 February 2014 - 11:29

http://www.socialsecurity.gov/admin/transactions.html its down for maintenance till 2/18

Radagast Brown · 16 February 2014 - 07:30

browser unable to display page www.ssa.gov. Ping to www.ssa.gov returns "could not find host www.ssa.gov"

Stephen Wagner · 16 February 2014 - 06:51

I can get to ssa.gov but when I attempt to login I get a page stating that the page I am trying to access doesn't exist.

Dan Phalen · 15 February 2014 - 20:52

Time 10:50 pm Central Time... The whole site isn't down, but logging in to either create or normal log in is down at the moment(It wasn't earlier today. Can someone fix this?

Trish Perkins · 15 February 2014 - 15:43

Error Msg says the "back-end server" is down. I've been trying all afternoon

Lillyane Ronan · 15 February 2014 - 15:19

Down all day today 2/15/2014

Fran Amick · 15 February 2014 - 13:26

the social security website comes up without a problem, but as soon as I try to sign on, I get "try again later" Does anyone have the same problem. I can get on all the links on tthe page but can not sign on to see my benefits. Very Strange

Fran Amick · 15 February 2014 - 13:12

I can get to my social security page, but when I try to sign in all I get is a message that says try again later What does that mean?

Virginia Warbler · 10 February 2014 - 09:42

I also had the same problem where it says the system is down. It turns out that they changed their system and suspended all accounts that hadn't logged in in awhile. I had to call SSA to straighten it out. The agent was able to reset my password and re-establish my account. Would be nice if the error message said this! Thanks for all your help on this board or I never would have figured it out!

Dooley Drake · 7 February 2014 - 06:49

Been trying to submit W-2's for about 3 weeks now... keep getting booted! Must have some thing to do with Obama care!!!

Helena Fierlinger · 6 February 2014 - 15:22

when was the last date the web site was up? I have been trying for a week without results.

Jo Lau Martin · 5 February 2014 - 15:04

Not reachable right now

Gregg Smith · 4 February 2014 - 06:25

Site is constantly down for maintenance per the message I get--tells me to call the office. No help is given.

Kaya Blessed · 29 January 2014 - 13:27

Can people who live outside the US (Jamaica) access the website on laptop? Thanks

Rita Kepner · 27 January 2014 - 10:33

I have not been able to get online for about 2 weeks.

Ilyse Arond Smith · 24 January 2014 - 16:48

cannot log on, doesn't recognize and then when try to open a new account doesn't recognize and then get locked out - you cannot get through on the phone for help.

Ilyse Arond Smith · 24 January 2014 - 16:45

cannot get on does not recognize me, try to create a new account does not recognize, oh hold 3 times for more than a half an hour. There ought to be a law, really. I got some girl once who said she unlocked and try in 24 hours and that didn't work. On hold, o hold, any suggestions how to get through or get sone numbskull to fix this so my husband does "exist" online.

Eric Helwig · 21 January 2014 - 11:31

Have been unable to login the last 5 standard non-holiday business days. Continue to receive an error message to attempt to login during standard business hours.

Linda Abbed · 21 January 2014 - 09:06

While attempting to edit a W-2 form, the site would not save my edited form. After logging off, then logging in, again, it now says that I am not currently authorized to use this service. How can that be?I just entered and saved all my employee W-2 forms.

Lanny Tupper · 2 January 2014 - 19:46

I'm an American living Japan. I can not access the Social Security Admin. site. Is it because I live outside the USA?

Gordon Thomas Farrell · 6 December 2013 - 13:50

i cant create an acct.

Pat McChesney · 4 December 2013 - 07:11

Thanks Robert Walters - your fix worked for me. Not only would it have been helpful for SSA to disclose the change in password shelf life, it would also be helpful to let us know that our password had expired instead of misleading message "website is down, try again during normal business hours" which gives no clue to the real reason you can't log in!

Robert Walters · 27 November 2013 - 07:53

For all those who are getting the "try again during normal business hours" message after trying to log in:. SSA.GOV has changed password shelf life to 6 months. If it's been more than 6 months since you logged in you'll need to reset your password. If you've changed email addresses since you last logged in (like me) you'll have to call SSA to have them change your email address before they can send you a temp password. When I called it was going to be a 40 minute wait so I chose to get a call back. I only had to wait about 15 minutes for that.

It would have been nice for SSA to send us all emails letting us know of the password policy change but...
Good luck!

Robert Walters · 27 November 2013 - 07:02

I read Geneva SF Cooper's suggestion but it won't work for me, my email address changed since I last logged in so no way to change my password. A real Catch 22. If our government was a business it wouldn't be.

Trudy Dawn Bush · 23 November 2013 - 18:16

i am having trouble too it says i have no benfits when i do so i dont know whats going on

John Osmanski · 23 November 2013 - 15:59

jo keep getting unexpected system error all day 11/23

Storm Chaser · 23 November 2013 - 14:02

Is anyone else having issues with my ssa website? I get a message that says "Unexpected system error". Not sure what's up with the website. I'm getting worried I'm not going to get paid next month. Getting error messages.

Patrick Hebert · 23 November 2013 - 12:51

It has been down for me all day today (11/23). When I log in, I get a message that says "Unexpected system error". Not sure what's up with the website.

Peter Mayer · 23 November 2013 - 11:13

When I try to access benefits page it says its not available now and to try later. Anyone else having this problem?

Geneva SF Cooper · 22 November 2013 - 17:46

OK, I think I have a SOLUTION for many of you.

I have been trying for days to access My Social Security account and I keep getting the "This service is not available at this time. Please try again during our regular service hours." message even though I am trying during those hours.

I called two times, holding for hours. The first person was rude and said the site was fine.
The second person said it appeared that my SS# did not even have an online account. Both were useless.

So I tried to create a new account. Well guess what? The site says I already have an account.
Then I decided to check if my username and password were correct using the "forgot username: and "forgot password" links on the sign-in page.

BINGO! The "Forgot Password" option emails you a new/temp password and you can access your account with that.

THE SOLUTION: Reset your password.
THE REASON: It seems that SSA decided that all passwords on their website automatically expires after 6 months. And since many people visit the site once a year the odds are most of your passwords have expired, thus giving us that "service is not available" message. No where on their website does it say anything about expired passwords.

Once you access your account you will see, under your profile, a date when your new password expires.

Anyway, this worked for me. If it works for you please send me a quick note at FB.
Thanks

Debbie King Barnes · 22 November 2013 - 08:13

I've been trying to sign in for days and it's not available at this time. What gives? This site, isitdownrightnow.com says it's up and running.

Alan Raderman · 22 November 2013 - 06:47

Got a nice reminder from ssa.gov to check my annual statement. Have not been able to login for a week. Verified my name/password. Keeps telling me to come back during stated hours -- which is when I am trying. Probably 10 attempts to date.

Bill Johnston · 20 November 2013 - 09:13

Site is up but no web or phone access 11/20/2013 9:a.m. PST

Philip Greaves · 19 November 2013 - 14:52

I cannot get on to my ss page 11/19/13 what gives??

Stephen Donahue · 18 November 2013 - 18:33

The site is up. Sign in is exactly like the previous message says: not working. How come everybody knows about healthcare.gov's problems and no one is screaming about this. I have tried daily for 4 days.

Buddy Truax · 12 November 2013 - 04:46

I have not been able to log on for two weeks; I keep getting the same message:

Social Security. The Official Website of the U.S. Social Security Administration

We're sorry... This service is not available at this time. Please try again during our regular service hours (Eastern Time):

Service Hours
Monday-Friday 5:00 a.m. - 1:00 a.m.
Saturday 5:00 a.m. - 11:00 p.m.
Sunday 8:00 a.m. - 11:30 p.m.

Federal Holidays
Same hours as the day the holiday occurs.

If you need immediate assistance:
You may call us Monday through Friday: 7:00AM - 7:00PM at: 1-800-772-1213
If you are deaf or hard-of-hearing, call our toll-free TTY number: 1-800-325-0778

I have tried everything to include calling the 800 number; nothing works.

Forest Viridian · 11 November 2013 - 01:03

can't log in right now

Lisa Wukusick Neumeier · 10 November 2013 - 14:06

I am getting "Service not available" message, even though I just did all the browser cache clearing, dns flush, and adding servers, then restarting as directed. Tried Chrome and IE. It is business hours. Have tried for a week. How the H do I get into my account?

Marcy Henich Lucchesi · 9 November 2013 - 08:12

Says to try again later

Pete MacDougall · 4 November 2013 - 13:33

Down all day so far. Couldn't get on.

Rick Hicks · 30 October 2013 - 07:49

The "my social security" part of the website gives an error message about trying again during normal hours.

▼ MORE THAN 6 MONTHS AGO ...
John Vassar · 15 October 2013 - 19:51

have not been able to create an account on "my ssn" for the past 3 days. I always get a page that says revisit during normal service hours, but I am always trying during the stated hours

June Rullo · 14 October 2013 - 05:06

trying to open a ss account for the last 2 weeks

Stuart Bell · 2 September 2013 - 05:27

not able to access social security

LaDonna Rosson Gibbs · 26 August 2013 - 03:53

it says the site is not available and come back during business hours which should have started an hour ago.

Kathy Johnson Tanner · 13 August 2013 - 19:56

I can't complete online form. It will not let me view and submit.

Becky McGhee Fish · 3 August 2013 - 11:19

I couldn't get on.. did what Tom Sims said and it worked.

Michael Lewis · 29 July 2013 - 15:45

Cannot access SSA right now. Is it still down?

Tom Sims · 26 July 2013 - 08:54

SSA.GOV is UP - I couldn't get on - had to clear my browser cache:
Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

David Bean · 26 July 2013 - 05:35

It doesn't seem to be down, but it doesn't seem to work. If you're lucky you can get it do one or two things then you get a message telling you to come back during business hours (which it already is). I suspect it's totally overloaded and your session is full of timeouts. The design of the website is probably also bad with incorrect links in it.

Nick Werle · 22 July 2013 - 11:05

yes it is DOWN and the phone system says SO!

Gustavo Rodriguez · 19 July 2013 - 16:24

Have tried several days now and it says it is still down. Too strange!?

Stanley Denman · 18 July 2013 - 08:20

I cannot get on ssa.gov The site is down!!

Miguel Goforth · 17 July 2013 - 13:30

site was down CrtL and F5 worked! Thanks

Lee Umphres · 15 July 2013 - 06:59

i cannot access ssa.gov. Have been trying for several hours.

Ray Henderson · 10 July 2013 - 11:13

It is down 7/10/13

Misty McGrew · 9 July 2013 - 14:17

the ssa is down, 7/9/2013

Perrie Whitten · 9 July 2013 - 12:22

can't get on now 7/9/13.

Cindi Fertel Jacobs · 8 July 2013 - 15:33

Looks like it is down now 7/7/13

Shirley Rosewall · 7 July 2013 - 06:26

its been down for a couple of weeks

Bruce Erickson · 3 July 2013 - 12:21

Yes it is down 7.3.13

Michael Malone · 31 May 2013 - 07:45

It is down now and has been for a few hours

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