website not working? Is it down right now? Server Status Check screenshot
ShutterstockWebsite Name:
www.shutterstock.comURL Checked:
Response Time:
Last Down:
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Shutterstock Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
07:2412.96 ms. 
09:4614.94 ms.
12:4514.7 ms. 
15:4413.64 ms.
18:1514.03 ms. 
20:5514.96 ms.
23:0213.98 ms. 
01:1113.88 ms.
03:3414.54 ms. 
06:1612.02 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 08:25

We have tried pinging Shutterstock website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Shutterstock - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Cathleen Clapper · 6 August 2014 - 06:46
United States · AT&T U-verse · Firefox 22.0 on Mac

shutterstock is down for me right now

Shaun Middlebusher · 1 August 2014 - 13:31
United States · Comcast Cable · Firefox 31.0 on Mac

The website... is down... the website.. is down.... the system... is down... the system... is down

Seja Smyth · 18 July 2014 - 06:18
United Kingdom · Zen Internet · Chrome 35.0 on Windows

It is deffo down, mate.

Deb Schmidt · 14 July 2014 - 12:18
United States · Time Warner Cable · Firefox 30.0 on Windows

Can't re-load images

Abomi Nation · 27 May 2014 - 12:49
United States · Time Warner Cable · Chrome 34.0 on Mac

Front page is there but no search results.

Paul Odunaiya · 20 May 2014 - 14:38
Nigeria · COOLLINK · Chrome 34.0 on Mac

help cant access my shutterstock account-

Robert McFadden · 30 April 2014 - 16:08
United States · XO Communications

Have not been able to access from NYC since mid day.

Lindsay Craft · 30 April 2014 - 10:52
United States · tw telecom holdings

Seems to be down on my end too (Spokane, WA)

Jessica Burnie · 30 April 2014 - 09:14
Canada · Bell Canada

IIDRN says it's up, but I can't reach it at all as of the last 5 min.

Edward P. Kinsey · 30 April 2014 - 09:10
United States · Level 3 Communications

The system is as slow as a turtle right now... image pages don't launch completely!

Katrina Skinner · 10 March 2014 - 23:23
Australia · Telstra Internet

Shutterstock seems to be down right now, right in the middle of a deadline!! What is going on!!

Lori Monahan Borden · 7 March 2014 - 04:33
United States · Cox Communications

SO FRUSTRATING! --- constant force reload, spinning wheel, just to LOOK at an image...

Kristina Forrer Lawson · 28 February 2014 - 08:32
United States · Comcast Business Communications

For a site that is so incredibly expensive to subscribe to, this down-time is unacceptable. I'm sitting at work not able to work, wasting valuable time and money.

Elizabeth Quijada · 28 February 2014 - 08:26
United States · Sunquest Information Systems

We should be credited for the hours Shutterstock site is down. Totally not right.

Rob Hatfield · 28 February 2014 - 08:15
United Kingdom · Virgin Media

Shutterstock is down in our studio and the wails of discontent from the designers are deafening! ;)

Paolo Guidobono · 28 February 2014 - 08:14
Italy · Vodafone Italia DSL

THX for informations, in ITALY is still down 5:13 PM (local time).

Holly Hester · 28 February 2014 - 08:12
United States · Time Warner Cable

In this day and age, being down for this long and this frequently is unacceptable. It's like shutting off the lights and closing your doors for business. I would suggest a massive server upgrade and a hefty investment in IT support. Time unfortunately, is money.

Cédric Le Dantec · 28 February 2014 - 08:11
France · NC Numericable

Down. Damned !

Stuart Redfern · 28 February 2014 - 08:04
United Kingdom · Excell Group PLC

Shuttestock down and I need images NOW! Hopeless service.

Maggie Sprague · 28 February 2014 - 08:01
United States · Comcast Cable

Shutterstock is completely down right now - 2/28/14 10am

Sean Sweeney · 26 November 2013 - 12:53
United States · Comcast Cable

shutter stock is down again. Customer service won't say when it will be fixed but suggested that if we need images today, we should use another online source.

Cavallo Goloso · 18 November 2013 - 07:50
Italy · Telecom Italia

this is only an error message by shutterstock. The site IS down.

Madarakis Georgios · 18 November 2013 - 06:26
Greece · Hellas On Line

is down again!

Sophie Andrade · 17 November 2013 - 21:24
Australia · Internode

Shutterstock is down, I need a photo!! frustrating!!

Benjamin Joseph Jancewicz · 17 November 2013 - 15:55
United States · Comcast Cable

Dead in the water.

Sam Schlesinger · 17 November 2013 - 15:21
United States · Optimum Online

Shutterstock = Totally down.

Helen Leggatt · 17 November 2013 - 15:14
New Zealand · Telecom New Zealand

Shutterstock has been down for a few hours now for me :/

Phil Loiacono · 17 November 2013 - 15:13
United States · Cox Communications

seems to be down for me right now???

Marion Alyson Prokop · 17 November 2013 - 15:05
Canada · Canaca-com

Not working today - 6:09 pm.

Anthony Crosetta · 17 November 2013 - 14:59
Australia · Telstra Internet

I contacted Shutterstock via Facebook, they are working on the problem now

David Kinnear · 16 November 2013 - 14:39
United States · Cox Communications

frequently dropping me. have to re-signin. very frustrating. Several browsers, same problem.

Caroline Russell · 1 October 2013 - 06:32
Bahamas · Cable Bahamas

Down right now. Although this site says it is reachable and it was reachable a few minutes ago.

Kevin Dorry · 28 September 2013 - 09:22
United States · Verizon Internet Services

2nd time this week.

Jessica Burnie · 25 September 2013 - 12:02
Canada · Bell Canada

God almighty. They're down an awful lot. *facepalm*

Al Romano · 19 September 2013 - 12:20
Canada · Rogers Cable

DOWN for the count. Damn, no photos today.. :(

Jessica O'Neill · 16 September 2013 - 15:38
United States · Suddenlink Communications

Is shutterstock down?

Felix Herrera · 12 August 2013 - 09:28
United States · AT&T U-verse

super lame! not a productive monday morning!

Christine Turner Gardner · 5 August 2013 - 09:13
United States · AT&T U-verse

Server doesn't respond.

Misty Mitchell Keller · 5 August 2013 - 08:28
United States · Comcast Business Communications

Not getting anything... no home page or response from their link on google

Julien Lesage · 10 June 2013 - 03:01
United Kingdom · Be Un Limited

Problems this morning searching, eg get first page of results but can't move on to next. Have tried this on Mac running Lion and Mac running Mountain Lion and in Chrome and Safari. Annoying...

Caroline Brewer · 10 June 2013 - 02:30
United Kingdom · Virgin Media

Grr I need to use today for an important project - getting constant errors - really annoying

แมง ฉาบ · 10 June 2013 - 02:12
Thailand · True Internet

down again in some search part...

Shihab Salim Shabby · 15 May 2013 - 14:39
United Kingdom · Regus Management Limited

Oops! Google Chrome could not find
Safari can't find the server
come back I need you !

Mary E. James · 11 April 2013 - 16:48
United States · Time Warner Cable

Down again, what's the problem?

Idril Moore · 5 February 2013 - 11:53
United States · Cruzio

Yes, Shutterstock is down for me again. Fails during the middle of my searches and then when I try to log back in I can't access the page through any browser. It's only Shutterstock. All other website working fine so I have to say they have a major problem.

Benoit Daoust · 18 January 2013 - 14:16
Canada ·

I Get this message: Shutterstock will be down for maintenance for about an hour. It should be back up by midnight Eastern standard time. We apologize for the inconvenience.

Michael Strickland · 10 December 2012 - 11:34
United States · Comcast Cable

Shutterstock has been down for me (Portland, Oregon) for two days. This gives me a large headache. Their support email is:, but their phone number is UNLISTED, unless you can get to their web site. :-( Catch-22.

Steve Perron · 1 December 2012 - 12:39
Canada · Bell Canada

some kind of time out error

Erin DeGroot · 29 October 2012 - 09:20
United States · AT&T Internet Services

I was able to reach the front page, but I get a server error when I search for anything.

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