Salliemae.com website not working? Is it down right now?

Salliemae.com Server Status Check
salliemae.com screenshot
Sallie MaeWebsite Name:
www.salliemae.comURL Checked:
Response Time:
Last Down:
Checking Sallie Mae
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Sallie Mae Website Status History
Salliemae.com server report and response time

The above graph displays service status activity for Salliemae.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Apr.2014
14:04133.8 ms. 
23.Apr.2014
17:02134.4 ms.
23.Apr.2014
19:03139.05 ms. 
23.Apr.2014
21:12134.47 ms.
23.Apr.2014
23:22136.21 ms. 
24.Apr.2014
01:32134.06 ms.
24.Apr.2014
03:42135.27 ms. 
24.Apr.2014
05:52135.35 ms.
24.Apr.2014
07:52134.36 ms. 
24.Apr.2014
10:02136.63 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 11:42

We have tried pinging Sallie Mae website using our server and the website returned the above results. If salliemae.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sallie Mae - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Salliemae.com?
▼ THIS MONTH ...
Joyce Brown · 15 April 2014 - 16:35

Have been trying for 3 days to make an appointment, call the number they gave me when denied accessed, and all they want me to do is make my payment over the phone (which I will not do) What is going on Sallie Mae?? I am not impressed... do you have any IT people at all? I am getting fed up, I bet if I was delinquent they would be right there to take my money!!!

Laars Hegdish · 13 April 2014 - 21:53

My payment is due in 2 days from now and I am not able to see any of my loan information or make payments after I log in. Nice going, IT guys, and to think I cannot get an IT job. I fixed problems with a merchant site I created in about a day or so, and I only have 3 months of self-taught web development experience. These guys that program Sallie Mae's site are supposed to be 5+ year experienced pros with Agile and Scrum and all that rot. What gives, guys?

Alcqueline Dixon-Berry · 12 April 2014 - 07:37

Worst website ever, all I want to do is pay my student loans on time and the website is down. It's interesting how it is not working for me to pay my student loans on time.

▼ LAST 6 MONTHS ...
Jennifer Wilcove · 22 March 2014 - 22:44

All I want to do is access my tax deductible information. It used to be accessible with one simple phone call, and I've just spent half an hour trying to access it. What are my thousands of dollars going towards?

Susan McKeown · 9 March 2014 - 09:42

Worst website I've used in a long time. Keeps telling me I have the wrong username/password but I'm positive I do not; even did this after I called customer service, had the password reset... it STILL tells me my password is incorrect and has blocked me from the site. This has been going on for 3 days and all I want to do is renew my loan. Frustrating!!!!

Corbin Lounsbury · 13 January 2014 - 15:46

Mediaserver.salliemae.com is down. 500 internal server error

Susan Edwards · 14 December 2013 - 11:49

push next, and it won't progress to next step... I guess I can't make a payment today... this is not the first time this has happened

David Hoegemeyer · 10 December 2013 - 17:31

When I log into my account a window opens stating that I'm using an unsupported browser and some features may not be available to me. That is the case when I try to make a payment. I set the payment dates and select Next, but nothing happens. My browser is Windows IE 11. Any suggestions?

Christie Carroll-Jones · 7 December 2013 - 09:27

Tried to make a payment and would not submit

Ashley Brewer · 7 December 2013 - 06:13

Each time I try to log in to my student loans account to make a simple payment, it will NOT even load up the page so I can log in! AND when I CAN get that far, it will just not read that I logged in and make me reput my information in. I don't want to get a late payment when I have a perfect record! Please help me!

Dale Williams · 29 November 2013 - 13:33

I get the message (you are using an unsupported browser. Some features may not be available to you.) when I click make payment it will show how much I owe I click on 2-4 days and click submit and nothing happens. What am I doing wrong?

▼ MORE THAN 6 MONTHS AGO ...
Marisol Maldonado · 16 September 2013 - 07:26

Unable to log-in today so far!

Jodie Cavinder · 15 September 2013 - 21:33

Trying to log in today to pay my bill, which yes is a little late, but i keep getting an error message saying sorry for the inconvenience. if they want my payment they need to fix this issue because i wont be calling to pay over the phone. when i talk to their people over the phone, I am always met with rudeness, bad attitudes and unwarranted aggressiveness and i don't need that kind of extra stress in my life. So here I am guys I have money to give you, fix my account so I can sign in.

Karen Hughes Spilman · 15 September 2013 - 18:28

Cannot log in at all today to make a payment.

Rich Tomaro · 10 July 2013 - 21:17

salliemae.com was down in June for a few days and they did let us know ahead of time for that one. Now its is down again july 10 don't know about this one They are annoying in everyway... not just trouble with website. I send money and they put it on someone else's account Often.

Glen Tupil · 2 July 2013 - 02:49

this is weird... ive been trying to access salliemae's website all week at home but it keep saying cannot connect to server or something but when i access it at my school i got in? hmmm...weird!!!

Pamela Johnson Shackelford · 30 June 2013 - 04:21

ive been trying to log in to the site all week end it says the server can not connect... whats up with that?

Dan Hamilton · 25 June 2013 - 20:47

I have been trying to log on for about 4 days now and for some reason I keep getting a message that says "Can't connect because server isn't responding." Anyone else having this issue?

Caity Howden · 14 June 2013 - 19:16

The main page works, but the login part of the website is down for me. I'm trying to log on because I have a payment due tomorrow and it won't let me! I've tried all browsers, one computer, one iPad, and one iPhone and it won't work for any of those.

Jane Dough · 18 April 2013 - 14:12

Today is the first day I have been able to get in!

Jen Owens-Locke · 18 April 2013 - 09:13

Been trying to login for 2 days from multiple devices and locations, no luck loading homepage at all.

Juan Pablo Pin V · 18 April 2013 - 07:54

The Site is down for me... I 've tried asking people to access the site but it wont allow them to access. It has been like this for almost 2 days...

Gregory Kiker · 18 April 2013 - 04:44

Sallie Mae... will you pay this months loan for me? Looks like it since your service is terrible.

PuertoRico Ed · 17 April 2013 - 14:24

Looks like an apparently hacking attack or something similar. My guess is that when the website come back it will show $0.00 of debt balance on the accounts of affected users.

Laura McGinn · 17 April 2013 - 04:32

keeps timing out... been trying to log in for two days...

Nelson Hechanova · 16 April 2013 - 21:41

Salliemae is down again and I'm trying to pay my student loan, but it won't load. If they want my money they should really fix this issue. It's frustrating to pay for something I don't really want to pay for, but I know I have to, but won't let me. Grr!

Yolanda Cruz · 16 April 2013 - 20:09

wow ive spent two days trying to pay but it wont load!!!

Berenice Medina Jauregui · 16 April 2013 - 19:54

The page doesn't even launch for me :( I want to pay!!

Danielle Horetsky · 16 April 2013 - 19:33

The site isn't working for me either. It keeps giving me a 'cookie redirect' at the top of the page and won't load.

I can't even get the main www.salliemae.com page to load...

Mug O Pain · 16 April 2013 - 17:17

unreachable the last 2 days

Heather Hunter · 16 April 2013 - 15:54

can't make a payment - logged on and when I went to submit a payment the system went into blank modee and then timed out - I refuse to pay $14 for a phone call payment - this is bullshit - they need to fix this or they won't get paid - and I mean ever!

Stacey Galvez · 16 April 2013 - 14:41

I still have time to make my payment, but if this continues and I am late, F-that. They better not charge me or whatever for their site being down.

Ben Bahr · 16 April 2013 - 12:47

Unable to access salliemae.com - error message is connection timed out. No problems with any other webpage.

Adam Neil Butterick · 16 April 2013 - 12:18

A message to all. DO NOT EVER TAKE OUT A STUDENT LOAN!!! Starve first! It is never, ever worth it!!!

Francesca Freeman · 16 April 2013 - 11:00

11:00am PST Sallie Mae website not loading. Tried two computers and cell phone.

Kathryn McCarthy · 16 April 2013 - 09:43

I can't log in today 4/16/13

Dina Bierwirth · 23 March 2013 - 20:37

Sallie Mae is down for me. I send them money all the time but they call almost every day lately. I think they are hoping to get my tax money so they are trying to force me to call them by making the site not work for me.

Audris Cotton · 9 March 2013 - 22:10

I tried logging in to salliemae.com yesterday and tonight, but I keep getting a message saying "We're sorry, our system is currently unavailable." What is the problem, and when will it be resolved?

Brandon 'Kiq Rox' Lee · 8 March 2013 - 20:32

as of today i still cant login, site opens but cant get in.

Jacquelyn Landry · 28 February 2013 - 18:23

Can log in but get "Online account access is temporarily unavailable. We apologize for any inconvenience, and welcome you to check back shortly" message. Bad timing... -.-

Francis Salamanca · 28 February 2013 - 17:51

I can get to the site, but can't log in! This is annoying as I need to make a payment ASAP! =(

Jack Dervin · 28 February 2013 - 17:47

get http error 503 : Service Unavailable when attempting to login

Sara Culkar · 23 February 2013 - 21:06

Feb 23, 2013 website is down. It has been down for a long time. They have been having a lot of trouble with this website.

Mike Marciano · 15 February 2013 - 05:54

Same problem AND they charges my account a day early causing me to over draft, twice. Maybe they did this to a bunch of people and are flooded with angry customers?

Haleh Olfati · 9 February 2013 - 21:01

Cannot Login

Dayna Berg Thompson · 3 February 2013 - 17:01

Tricia- Same issue here. Argh!

Tricia Vera · 3 February 2013 - 16:58

won't let me log in, I get the following "Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have"

Brennan Schmuck · 3 February 2013 - 16:55

getting server down message after putting in my password

Vanessa Kelly Levesque · 2 February 2013 - 20:24

can't log on right now...grrr

Jolie Conzoner · 30 January 2013 - 23:41

I can't finish filling out my application and my school wants it done by tomorrow. The page I am on is asking me to read disclosures and click continue but there is nothing to read and when I click continue nothing happens. So frustrated right now.

Justin Bevens · 27 January 2013 - 17:44

get http error 503 : Service Unavailable

Graham Denio · 27 January 2013 - 16:09

I can't log into Sallie Mae student loan self-service portal this evening.

King Solomon · 25 January 2013 - 12:25

I am trying to login but it does not work

Jennifer Maria Garcia · 15 December 2012 - 20:57

Sallie Mae site is down today. Did anybody else have a problem with Sallie Mae site?

Justin Renard · 11 December 2012 - 18:36

Right now, server not found.

Anita Davis · 11 November 2012 - 12:50

The site loads fine; when I try to log in, i get an error message saying my account cannot be accessed at this time, sorry for the inconvenience. anyone else getting the same?

Bryan Crump · 5 November 2012 - 05:35

I tried logging in today and it went to some 911loans website. I think salliemae.com has been compromised or something else has happened.

Leah Williams · 30 October 2012 - 09:29

I cannot login to two out of three different accounts. It won't go past the second login page since they changed their page layout. Anyone else having this problem?

Stacey Pettyjohn · 16 August 2012 - 21:29

I am trying to help my neice fill out an app ad it brings up a white box with blue boarder at top and then nothing at all... what are we doing wrong?

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Salliemae.com has been rated 1.2 out of 5 points. A total of 39 votes cast and 59 users reviewed the website.

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