website not working? Is it down right now? Server Status Check screenshot
Sallie MaeWebsite Name:
www.salliemae.comURL Checked:
Response Time:
Last Down:
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Sallie Mae Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:5655.06 ms. 
17:2455.49 ms.
20:2481.92 ms. 
01:1756.16 ms.
21:040 ms. 
00:1054.95 ms.
15:50110.51 ms. 
18:4556.62 ms.
20:5555.51 ms. 
03:3355.33 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:57

We have tried pinging Sallie Mae website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Sallie Mae - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Marie Drake · 27 June 2016 - 17:16
· · Opera Next 38.0.2220.31 on Windows

you may try the support line 1 8 5 5 7 7 O 7 7 9 O this will surely help , . , . . , . .,., ., . , ., ., .,

John Francis · 27 June 2016 - 17:00
· · Chrome 51.0 on Chrome OS

unable to view the site

Nahir Dross Otero · 10 June 2016 - 17:20
· · Chrome 51.0 on Android

I'm having problem from yesterday

Jason Collins · 24 April 2016 - 13:34
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Jason Collins · 24 April 2016 - 13:31
· · Chrome 50.0 on Windows

site down just now ? try this fantastic site while you wait ..

Deana Spiotti · 10 August 2014 - 15:48
United States · Optimum Online · Safari 7.0.5 on Mac

Hi mariah. If you are really stressed here is the collections number where you can make a payment. 877-770-4157 However most likely it will be up and running tomorrow and the rep reassured me no late charges will be applied if you pay tomorrow.

Deana Spiotti · 10 August 2014 - 15:47
United States · Optimum Online · Safari 7.0.5 on Mac

Hey all. Just got off the phone with collections. They are all having issues right now with the site and has nothing to do with the switching over with Navient. I spoke to her with regards to my payment being due today and they reassured me there will be no late payment if I pay tomorrow. Late payments are usually applied a week later. She attempted to take my payment via phone however the system on her end is just as horrible.

Ray Whitworth · 10 August 2014 - 12:06
United States · AT&T U-verse · Firefox 31.0 on Windows

I have put in an unemployment exemption. I never got a clear answer, and when I went in to check. the site is down. It has been down since 8-9-2014. even the phone service says they are down for maintaince

Mariah N. Mojica · 10 August 2014 - 09:28
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

Website still down... this is day number two for me. I've never made a late payment and now I'm getting anxiety about this one. They are down for two days but the automated email system is very quick to send me an email today saying that I owe double next month. This is their fault, they gave no warning. I better not have any late fees. What typically happens when you can't make a payment over phone/site causing you to be late? Will they fix this or still charge me regardless of the fact that it was their own fault?

Susan Parsons Sumner · 9 August 2014 - 19:37
United States · Time Warner Cable · Chrome 36.0 on Windows

I'm late with my payment--now are they going to charge me even more for being late the two days they've been down? I can't even get them by phone or email! Is this crazy or what?

Samantha Nichole Sims · 28 June 2014 - 12:16
United States · · Firefox 30.0 on Windows

I can log in and get to the loan application, but when I go to submit the loan it says, "We're sorry but a system error is preventing us from processing your loan. Please apply again later." I have tried and tried. I am the cosigner. the student had no trouble.

Brooke Estes · 15 June 2014 - 20:19
United States · · Internet Explorer 11.0 on Windows


Stephanie Margaret · 13 June 2014 - 08:23
United States · Time Warner Cable · Chrome 35.0 on Mac

Can't log in-- just reloads page and erases info i typed in. customer service line is down too-- it just disconnects every time I try to call in.

Suzanne O'Leary · 13 June 2014 - 08:16
United States · Comcast Business Communications · Chrome 35.0 on Windows

i can't log in. its not even saying incorrect password or username. it just reloads the home page.

Erin CLaudio · 13 June 2014 - 08:15
United States · Comcast Telecommunications · Chrome 35.0 on Windows

not able to log in using current chrome or mozilla

Sean Koski · 13 June 2014 - 08:00
United States · Charter Communications · Firefox 30.0 on Windows

Homepage is up but can't login

Mia Mia · 13 June 2014 - 07:36
Puerto Rico · Office of Management and Budget · Internet Explorer 10.0 on Windows

Cant log in.

Brooke Cusmano · 13 June 2014 - 07:16
United States · AT&T U-verse · Chrome 35.0 on Windows

Homepage loads, but unable to log in.

Sharon Brown · 1 May 2014 - 23:19
United States · Hughes Network Systems

I've been having an error problem for the last two days. I tried to pay my loan and I get logged in but once I select pay my loan the next page states error.

B.j. Marra · 1 May 2014 - 20:08
United States · Time Warner Cable

5/1/14 - is this a Chrome Issue? I have a link set up i've used for yrs to log into my sallie mae acct to pay etc. Recently after I log in I am immediately brought to a page asking me to print my 2013 1098 (this itself is now outdated!) problem is that there is NOTHING to prompt you to your acct. No tabs, links nothing. WTF???

Joyce Brown · 15 April 2014 - 16:35
United States · Comcast Cable

Have been trying for 3 days to make an appointment, call the number they gave me when denied accessed, and all they want me to do is make my payment over the phone (which I will not do) What is going on Sallie Mae?? I am not impressed... do you have any IT people at all? I am getting fed up, I bet if I was delinquent they would be right there to take my money!!!

Laars Hegdish · 13 April 2014 - 21:53
United States · GEUS

My payment is due in 2 days from now and I am not able to see any of my loan information or make payments after I log in. Nice going, IT guys, and to think I cannot get an IT job. I fixed problems with a merchant site I created in about a day or so, and I only have 3 months of self-taught web development experience. These guys that program Sallie Mae's site are supposed to be 5+ year experienced pros with Agile and Scrum and all that rot. What gives, guys?

Alcqueline Dixon-Berry · 12 April 2014 - 07:37
United States · Verizon FiOS

Worst website ever, all I want to do is pay my student loans on time and the website is down. It's interesting how it is not working for me to pay my student loans on time.

Jennifer Wilcove · 22 March 2014 - 22:44
United States · Verizon Internet Services

All I want to do is access my tax deductible information. It used to be accessible with one simple phone call, and I've just spent half an hour trying to access it. What are my thousands of dollars going towards?

Susan McKeown · 9 March 2014 - 09:42
United States · Comcast Cable

Worst website I've used in a long time. Keeps telling me I have the wrong username/password but I'm positive I do not; even did this after I called customer service, had the password reset... it STILL tells me my password is incorrect and has blocked me from the site. This has been going on for 3 days and all I want to do is renew my loan. Frustrating!!!!

Corbin Lounsbury · 13 January 2014 - 15:46
United States · Sprint is down. 500 internal server error

Susan Edwards · 14 December 2013 - 11:49
United States · Time Warner Cable

push next, and it won't progress to next step... I guess I can't make a payment today... this is not the first time this has happened

David Hoegemeyer · 10 December 2013 - 17:31
United States · Frontier Communications

When I log into my account a window opens stating that I'm using an unsupported browser and some features may not be available to me. That is the case when I try to make a payment. I set the payment dates and select Next, but nothing happens. My browser is Windows IE 11. Any suggestions?

Christie Carroll-Jones · 7 December 2013 - 09:27
United States · Verizon FiOS

Tried to make a payment and would not submit

Ashley Brewer · 7 December 2013 - 06:13
Taiwan · CHTD, Chunghwa Telecom

Each time I try to log in to my student loans account to make a simple payment, it will NOT even load up the page so I can log in! AND when I CAN get that far, it will just not read that I logged in and make me reput my information in. I don't want to get a late payment when I have a perfect record! Please help me!

Dale Williams · 29 November 2013 - 13:33
United States · AT&T U-verse

I get the message (you are using an unsupported browser. Some features may not be available to you.) when I click make payment it will show how much I owe I click on 2-4 days and click submit and nothing happens. What am I doing wrong?

Marisol Maldonado · 16 September 2013 - 07:26
United States · AT&T Internet Services

Unable to log-in today so far!

Jodie Cavinder · 15 September 2013 - 21:33
United States · Comcast Cable

Trying to log in today to pay my bill, which yes is a little late, but i keep getting an error message saying sorry for the inconvenience. if they want my payment they need to fix this issue because i wont be calling to pay over the phone. when i talk to their people over the phone, I am always met with rudeness, bad attitudes and unwarranted aggressiveness and i don't need that kind of extra stress in my life. So here I am guys I have money to give you, fix my account so I can sign in.

Karen Hughes Spilman · 15 September 2013 - 18:28
United States · Charter Communications

Cannot log in at all today to make a payment.

Rich Tomaro · 10 July 2013 - 21:17
United States · CenturyLink was down in June for a few days and they did let us know ahead of time for that one. Now its is down again july 10 don't know about this one They are annoying in everyway... not just trouble with website. I send money and they put it on someone else's account Often.

Glen Tupil · 2 July 2013 - 02:49
Philippines · Smart Broadband Incorporated

this is weird... ive been trying to access salliemae's website all week at home but it keep saying cannot connect to server or something but when i access it at my school i got in? hmmm...weird!!!

Pamela Johnson Shackelford · 30 June 2013 - 04:21
Germany · Deutsche Telekom AG

ive been trying to log in to the site all week end it says the server can not connect... whats up with that?

Dan Hamilton · 25 June 2013 - 20:47
Germany · Deutsche Telekom AG

I have been trying to log on for about 4 days now and for some reason I keep getting a message that says "Can't connect because server isn't responding." Anyone else having this issue?

Caity Howden · 14 June 2013 - 19:16
United States · Bright House Networks

The main page works, but the login part of the website is down for me. I'm trying to log on because I have a payment due tomorrow and it won't let me! I've tried all browsers, one computer, one iPad, and one iPhone and it won't work for any of those.

Jane Dough · 18 April 2013 - 14:12
United States · Verizon FiOS

Today is the first day I have been able to get in!

Jen Owens-Locke · 18 April 2013 - 09:13
United States · Level 3 Communications

Been trying to login for 2 days from multiple devices and locations, no luck loading homepage at all.

Juan Pablo Pin V · 18 April 2013 - 07:54
Peru · Olo del PeruC

The Site is down for me... I 've tried asking people to access the site but it wont allow them to access. It has been like this for almost 2 days...

Gregory Kiker · 18 April 2013 - 04:44
Slovenia · T-2 Access Network

Sallie Mae... will you pay this months loan for me? Looks like it since your service is terrible.

PuertoRico Ed · 17 April 2013 - 14:24
Puerto Rico · Puerto Rico Cable Acquisition Company

Looks like an apparently hacking attack or something similar. My guess is that when the website come back it will show $0.00 of debt balance on the accounts of affected users.

Laura McGinn · 17 April 2013 - 04:32
United States · Charter Communications

keeps timing out... been trying to log in for two days...

Nelson Hechanova · 16 April 2013 - 21:41
United States · Verizon FiOS

Salliemae is down again and I'm trying to pay my student loan, but it won't load. If they want my money they should really fix this issue. It's frustrating to pay for something I don't really want to pay for, but I know I have to, but won't let me. Grr!

Yolanda Cruz · 16 April 2013 - 20:09
United States · AT&T U-verse

wow ive spent two days trying to pay but it wont load!!!

Berenice Medina Jauregui · 16 April 2013 - 19:54
United States · Verizon Wireless

The page doesn't even launch for me :( I want to pay!!

Danielle Horetsky · 16 April 2013 - 19:33
United States · Comcast Cable

The site isn't working for me either. It keeps giving me a 'cookie redirect' at the top of the page and won't load.

I can't even get the main page to load...

Mug O Pain · 16 April 2013 - 17:17
United States · Verizon FiOS

unreachable the last 2 days

Heather Hunter · 16 April 2013 - 15:54
United States · Cox Communications

can't make a payment - logged on and when I went to submit a payment the system went into blank modee and then timed out - I refuse to pay $14 for a phone call payment - this is bullshit - they need to fix this or they won't get paid - and I mean ever!

Stacey Galvez · 16 April 2013 - 14:41
United States · Comcast Cable

I still have time to make my payment, but if this continues and I am late, F-that. They better not charge me or whatever for their site being down.

Ben Bahr · 16 April 2013 - 12:47
United States · Time Warner Cable

Unable to access - error message is connection timed out. No problems with any other webpage.

Adam Neil Butterick · 16 April 2013 - 12:18
United States · Verizon Wireless

A message to all. DO NOT EVER TAKE OUT A STUDENT LOAN!!! Starve first! It is never, ever worth it!!!

Francesca Freeman · 16 April 2013 - 11:00
United States · Time Warner Cable

11:00am PST Sallie Mae website not loading. Tried two computers and cell phone.

Kathryn McCarthy · 16 April 2013 - 09:43
United States · Comcast Cable

I can't log in today 4/16/13

Dina Bierwirth · 23 March 2013 - 20:37
United States · AT&T U-verse

Sallie Mae is down for me. I send them money all the time but they call almost every day lately. I think they are hoping to get my tax money so they are trying to force me to call them by making the site not work for me.

Audris Cotton · 9 March 2013 - 22:10
United States · AT&T U-verse

I tried logging in to yesterday and tonight, but I keep getting a message saying "We're sorry, our system is currently unavailable." What is the problem, and when will it be resolved?

Brandon 'Kiq Rox' Lee · 8 March 2013 - 20:32
United States · Comcast Cable

as of today i still cant login, site opens but cant get in.

Jacquelyn Landry · 28 February 2013 - 18:23
United States ·

Can log in but get "Online account access is temporarily unavailable. We apologize for any inconvenience, and welcome you to check back shortly" message. Bad timing... -.-

Francis Salamanca · 28 February 2013 - 17:51
United States · Loyola University New Orleans

I can get to the site, but can't log in! This is annoying as I need to make a payment ASAP! =(

Jack Dervin · 28 February 2013 - 17:47
United States · Time Warner Cable

get http error 503 : Service Unavailable when attempting to login

Sara Culkar · 23 February 2013 - 21:06
United States · Sprint PCS

Feb 23, 2013 website is down. It has been down for a long time. They have been having a lot of trouble with this website.

Mike Marciano · 15 February 2013 - 05:54
United States · Time Warner Cable

Same problem AND they charges my account a day early causing me to over draft, twice. Maybe they did this to a bunch of people and are flooded with angry customers?

Haleh Olfati · 9 February 2013 - 21:01
United States · AT&T U-verse

Cannot Login

Dayna Berg Thompson · 3 February 2013 - 17:01
United States · Comcast Cable

Tricia- Same issue here. Argh!

Tricia Vera · 3 February 2013 - 16:58
United States · Comcast Cable

won't let me log in, I get the following "Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have"

Brennan Schmuck · 3 February 2013 - 16:55
United States · Cox Communications

getting server down message after putting in my password

Vanessa Kelly Levesque · 2 February 2013 - 20:24
United States · Time Warner Cable

can't log on right now...grrr

Jolie Conzoner · 30 January 2013 - 23:41
United States · Comcast Cable

I can't finish filling out my application and my school wants it done by tomorrow. The page I am on is asking me to read disclosures and click continue but there is nothing to read and when I click continue nothing happens. So frustrated right now.

Justin Bevens · 27 January 2013 - 17:44
United States · Time Warner Cable

get http error 503 : Service Unavailable

Graham Denio · 27 January 2013 - 16:09
United States ·

I can't log into Sallie Mae student loan self-service portal this evening.

King Solomon · 25 January 2013 - 12:25
Costa Rica · Instituto Costarricense de Electricidad y Telecom.

I am trying to login but it does not work

Jennifer Maria Garcia · 15 December 2012 - 20:57
United States · CenturyLink

Sallie Mae site is down today. Did anybody else have a problem with Sallie Mae site?

Justin Renard · 11 December 2012 - 18:36
Japan · Softbank BB Corp

Right now, server not found.

Anita Davis · 11 November 2012 - 12:50
United States · Comcast Cable

The site loads fine; when I try to log in, i get an error message saying my account cannot be accessed at this time, sorry for the inconvenience. anyone else getting the same?

Bryan Crump · 5 November 2012 - 05:35
United States · AT&T U-verse

I tried logging in today and it went to some 911loans website. I think has been compromised or something else has happened.

Leah Williams · 30 October 2012 - 09:29
United States · CenturyLink

I cannot login to two out of three different accounts. It won't go past the second login page since they changed their page layout. Anyone else having this problem?

Stacey Pettyjohn · 16 August 2012 - 21:29
United States · Time Warner Cable

I am trying to help my neice fill out an app ad it brings up a white box with blue boarder at top and then nothing at all... what are we doing wrong?

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