website not working? Is it down right now? Server Status Check screenshot
RedboxWebsite Name:
www.redbox.comURL Checked:
Response Time:
Last Down:
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Redbox Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:091.19 ms. 
08:421.88 ms.
10:491.17 ms. 
13:021.23 ms.
15:091.23 ms. 
17:331.4 ms.
20:011.24 ms. 
22:312.2 ms.
01:191.3 ms. 
03:551.28 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 05:40

We have tried pinging Redbox website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Redbox - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Mona Shogren · 15 November 2015 - 21:03
· · Chrome 46.0 on Windows

I have tried to return movie on Sat., Nov., 14 and Sun., 15 at two different locations in Seattle, WA area, and none of the three boxes would take return. I had better not be charged for these extra days.

Cameron Becker · 29 September 2015 - 04:17
· · Chrome 42.0 on Windows

Won't let me change my password. No matter what I try it says "invalid password!"

Gimoire Sinata · 4 September 2015 - 08:42
· · Firefox 40.0 on Windows

web site will not let me sign up and redbox repeatedly would not swipe my card at redbox location

Cortney Delaney · 18 July 2014 - 12:43
United States · Armstrong Cable Services · Firefox 30.0 on Windows

can get to the main page, but won't let me log in to my account to rent a movie keeps giving me the houston we have a problem and try again later

Nikki Irons · 24 May 2014 - 14:13
United States · Comcast Cable · Chrome 34.0 on Windows

Im getting Huston we have a problem message... errr

Randy Maxwell · 18 May 2014 - 18:09
United States · Comcast Cable · Firefox 29.0 on Windows

trying for two days to rent online. Redbox doesn't recognize me and does nothing except giving me same log in page. Contacted online support but they gave me credit for a free movie which I can access..

Paul Knott · 16 May 2014 - 14:06
United States · Morris Broadband · Chrome 34.0 on Windows

been trying for over an hour to get on, but no response

Larry Mahoney · 27 April 2014 - 13:57
United States · Comcast Cable

Getting redirected to microsoft

Maci Thomas · 7 April 2014 - 11:55
United States · Verizon FiOS

I can't purchase a gift card on the website.

Jon Zvolanek · 8 March 2014 - 17:05
United States · Time Warner Cable

Web site is slow

Jeff Ruthenberg · 8 March 2014 - 16:55
United States · AT&T Internet Services

The iPhone app isn't working either - thought I would try the laptop - waste of time booting up. Redbox must use AT&T as their server!

Ellen Morton · 8 March 2014 - 15:48
United States · Comcast Cable

Redbox is down I was going to rent a movie on line but I will go to the public library and get one instead,

Jackie Cusack · 18 February 2014 - 07:37
Costa Rica · Cable Tica

Is only accessible with US IP's? I'm in Costa Rica and the site will not come up.

Marie A. Anderson · 15 February 2014 - 05:20
United States · CenturyLink

chat won't come up.

Carla Pieri · 22 January 2014 - 21:58
United States · Comcast Cable

went to rent a movie at 3 locations and couldnt... very frustrating, Also the last movie we rented was so scratched it skipped all the way through

Vivian Jackson · 11 October 2013 - 06:59
United States · AT&T Internet Services

yes its up but you can not reserve movies im in hayward california

Justin Markley · 5 October 2013 - 12:28
United States · Integra Telecom

After all this deducing, you all figured out the site was down. BRAVO!!! Can't wait to see what brain-buster you all crack next.

Judy Joyce · 5 October 2013 - 12:18
United States · Suddenlink Communications

From previous posts, looks like this has happened before... ;) I get the following error msg.
An error occurred while processing your request. Reference #102.72611f45.1381000578.3551d5
It was up, and then down when I "refreshed". What to do, what to do. lol

Donnie Mauck · 5 October 2013 - 12:10
United States · Indiana Fiber Network

Redbox at dollar general in pekin indiana is not working

Mike Hibbett · 14 September 2013 - 08:21
United States · LocalTel Communications

Redbox website is reachable but cannot reserve any movies

Jessica Ann · 13 September 2013 - 15:17
United States · Mediacom Communications

Domain not found

Candace Howard · 9 August 2013 - 13:58
United States · Time Warner Cable

redbox site comes up but it is a blank page and wont show any movies

Michael Wolfe · 3 July 2013 - 07:46
United States · PacketExchange

At checkout and won't let me check out.

Tanis Howard Everhardt · 27 June 2013 - 14:59
United States · Time Warner Cable

checkout not responding right now

Richard Franck · 3 June 2013 - 18:20
United States · Comcast Cable

getting service down errors when trying to stream... That's what we signed up for...

Steven Pearce · 30 May 2013 - 17:42
United States · Clear Wireless

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.2088bccc.1369960897.75d64b

Gary Jay Steffens Jr. · 24 May 2013 - 14:31
United States · Clear Wireless

DNS failure.

Adam Shun · 17 May 2013 - 19:55
United States · Optimum Online

Redbox keeps giving a DNS error. I have tried multiple times on multiple browsers.

Mike Moravec · 8 March 2013 - 17:22
United States · Cox Communications

very grateful for their service and inexpensive entertainment; I hate to think how much dough they are losing tonight.

Sharlene Tyler · 8 March 2013 - 17:19
United States · Time Warner Cable

Site totally not responsive... page will not come up.

Benjamin L Drake · 8 March 2013 - 17:12
United States · Cox Communications

The one time this year I try to reserve ahead of time... serves me right

Bryan Haupt · 8 March 2013 - 17:06
United States · AT&T U-verse

it came up for me for a few minutes.. enough time to put in my reservation!

Sheila Smith Hall · 8 March 2013 - 16:53
United States · Time Warner Cable

Redbox is down for me as well even on my phone :(

Melina Snyder · 8 March 2013 - 16:53
United States · Verizon FiOS

Page will not load and when it does it fails

Brian Coke · 8 March 2013 - 16:35
United States · AT&T U-verse

whole website is down for me

Marianne Vincelli · 8 March 2013 - 16:26
United States · Optimum Online

I thought that it was me... There's comfort in numbers... I am sure it will be back soon... They can't afford to crash...

Amani Williams · 8 March 2013 - 15:46
United States · Comcast Cable

I'm sure it is competative hacking.

Carl Bahm · 8 March 2013 - 15:35
United States · Verizon Internet Services

currently no online rentals for any box I checked... Redbox is having a server issue.

Brian Kramer · 8 March 2013 - 15:18
United States · Internap Network Services Corporation

I'm having problems now also.

Paula LaLonde · 8 March 2013 - 15:08
United States · Verizon FiOS

It is slow... and then you can't reserve any movies.

Frank Guzzo · 8 March 2013 - 13:26
United States · Optimum Online

seems to be down now

Michael Cutilli · 8 March 2013 - 08:40
United States · Optimum Online

no Redbox. DSN failure. 3/8/13

Anna Wo┼éodkowicz · 5 March 2013 - 23:48
United States · Cox Communications

no pages are working

Eric Shaffer · 2 March 2013 - 13:27
United States · Fairpoint Communications

This site says that is up and working but here is the error that I just got and my Android app can't connect either:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.1988bccc.1362259573.b5206f5

Pat Clauser · 2 March 2013 - 05:34
United States · Comcast Cable

Site is down today.

Betty Weisblum · 28 February 2013 - 14:31
United States · Optimum Online

Yes, Redbox is down for me as well. It ws down last week too. I emailed them and they told me they were working on it. Then the next day it worked but now it's down again! What's going on? Is Redbox in trouble?

Dave Peatfield · 28 February 2013 - 09:30
United States · Fairpoint Communications

Redbox Website seems to be down? Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.e488bccc.1362072524.cbb4b19

Usman Waheed · 27 February 2013 - 08:45
United States · Optimum Online

I'm getting a DNS Failure as well. I believe its down.

Pat Burke · 23 February 2013 - 16:02
United States · Cox Communications

Getting reports of DNS failure - Reference #11.1988bccc. 1361664031. 1d9d8b9

Heath Navarre · 30 March 2012 - 14:51
United States · The Home Depot

Find and rent buttons not working on site

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