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Prezi Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:196.55 ms. 
01:546.26 ms.
15:525.19 ms. 
20:286.16 ms.
00:336.77 ms. 
15:246.28 ms.
18:428.16 ms. 
23:225.29 ms.
15:556.38 ms. 
19:205.24 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:42

We have tried pinging Prezi website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Prezi - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Charlotte Lottie Lappin · 3 June 2016 - 09:59
· · Chrome 50.0 on Windows

Prezi giving an interval server error message

Jen Highsmith-Leland · 3 May 2016 - 02:29
· · Chrome 47.0 on Mac

not opening files

Shed Simove · 19 April 2016 - 01:37
· · Firefox 45.0 on Mac

New update of Prezi crashes when I open a local Prezi - I\m using a MacBook pro with the lastest version of Prezi.

Giuseppe Gilbert Ancona · 5 April 2016 - 00:51
· · Safari 9.0 on iPhone

Won't play my YouTube videos. The videos are still active on YouTube I looked them up they just won't play on prezi

Constance Ferrari · 30 March 2016 - 19:03
· · Chrome 49.0 on Windows

doesn't recognize my name, password, won't let me reset. I'm in a classroom and have been using this prezi for 3 semesters.

Tamera Ervin · 17 December 2015 - 00:05
· · Firefox 42.0 on Windows

The site is not responding. Is something wrong?

Daniel Raab · 14 December 2015 - 02:25
· · Chrome 47.0 on Windows

Working on an important business presentation for tomorrow morning. Prezi offline every few minutes now and it´s 03:25 am where I live. Great job, prezi...

Charlotte King · 19 November 2015 - 18:01
· · Chrome 46.0 on Windows

are we down

Grønare kvardag · 5 November 2015 - 12:43
· · Chrome 46.0 on Windows

Unable to create or open my presentation

Jakob Alexandersen · 5 November 2015 - 10:00
· · Chrome 46.0 on Windows

unable to create or open a presentation...

Haeza Haron · 21 October 2015 - 16:41
· · Chrome 46.0 on Android

Is prezi down today?

Ryan Miller · 22 September 2014 - 06:21
United States · Oberlin College · Chrome 35.0 on Linux

Prezi is down for me too! Need it this afternoon. C'mon prezi!

Yipsi Schulz · 25 August 2014 - 08:36
United States · AT&T U-verse · Firefox 31.0 on Windows

What is going on with Prezi? When I hit play part of text on a PDF is missing. When I go to edit, it is there. Today is the first day of class and I plan to use Prezi to provide course guidelines to students.

Giulia Leo · 17 July 2014 - 05:36
Italy · Consortium GARR · Chrome 35.0 on Windows

Prezi is not working for me and i need the presentation for my desertation of master thesis tomorrow!! Can someone please help me to make it work?? Thank you!!

Mark Stanley · 16 June 2014 - 16:30
Australia · Telstra Internet · Chrome 35.0 on Mac

down again!

Vivian Vivian · 14 June 2014 - 07:12
Malaysia · TIME dotCom Berhad · Chrome 35.0 on Mac

is prezi down today?

Diego Pizarro · 21 May 2014 - 09:27
Chile · VTR Banda Ancha · Chrome 34.0 on Windows

When you log in, you get a black screen saying that the servers are down right now

Courtney Grider · 21 May 2014 - 09:15
United States · Comcast Cable · Safari 5.1.7 on Windows

I am required to do a presentation in front of a board of judges to graduate high school. My presentation is tomorrow, and if Prezi is down I don't graduate. PLEASE fix this problem as soon as possible.

Adam Riopelle · 21 May 2014 - 09:11
United States · Verizon FiOS · Chrome 34.0 on Windows

Prezi down now? worst time ever.. have my graduation requirement presentation in less than an hour!!! help!

Mads Thimmer · 21 May 2014 - 09:04
Denmark · Tele Danmark · Chrome 34.0 on Mac

prezi seems down

Sebastien Cadet · 21 May 2014 - 08:59
United States · NuVox Communications · Firefox 29.0 on Windows

Mai 21st. 12PM/Noon EST. No connection for >7min... Does Prezi have a live feed somewhere with info? What desktop version do you need to run to have full access to your prezi offline?

Edit: => They are working on the problem...

Tomás Ó Ruairc · 21 May 2014 - 08:50
Ireland · Irish Government · Internet Explorer 11.0 on Windows

Prezi is down for me as well. Could really do with it now.

Buffy Turner · 21 May 2014 - 08:35
United States · Kentucky Department of Education · Internet Explorer 9.0 on Windows

Final projects are due. Excellent time for Prezi to go down.

Lija Staškeviča · 19 May 2014 - 13:30
Latvia · Telia Latvija SIA · Internet Explorer 11.0 on Windows

please solve the problem! i need my prezi right now!

Denisa Sedlackova · 14 May 2014 - 01:52
Czechia · SMART Comp. · Chrome 34.0 on Windows

cannot access my prezis, cannot create new ones, nothing is working for last days - getting quite angry with this ...

Mc Thorn · 13 May 2014 - 05:37
France · Renater · Chrome 27.0 on Mac

Servers down, and having a presentation today that I need to fix?
What should I do?

Dhruv Vikrant Singh · 11 May 2014 - 00:35
India · Airtel Broadband

Cant access or edit any of my Prezis! It says link may be broken.

Tony Nogales · 9 May 2014 - 05:00
United States · Internap Network Services Corporation

Trying to access prezi and it says that none are available?

Baffour Richard · 30 April 2014 - 11:22
United States · Charter Communications

My presentation is due and I cannot access prezi. Please show me how I can get access. This is not very good.

Rosa Siebold Brandt · 30 April 2014 - 11:01
Spain · Telefonica de Espana

Cant access or edit any of my Prezis, just got a message that servers are down

Edit (+20mins) : It's back up for me. Slow but working! Juuust in time

Doug Moore · 30 April 2014 - 10:58
United States · Missouri State University

wtf!! I also had a presentation today and this screwed me. I have the education version and had thought of purchasing it but not know. I will go back to powerpoint!!!

Laurie Verost · 30 April 2014 - 10:52
United States · The Pennsylvania State University

The section of the Prezi site with "Your Prezis" is loading VERY slowly, and when I click to open/edit one of my existing Prezis, the site just spins and/or I get the "Bad Gateway" error message... Obviously lots of problems today - hope this gets rectified very soon!

Michele Mayernik · 30 April 2014 - 10:52
United States · Fibertech Networks

Site may be up but it takes forever to login and I can not access my work.

Hailey Stafford · 30 April 2014 - 10:39
United States · Time Warner Cable

I have a presentation due on friday. Site is still down! Please fix this!

Vanessa Jade Redmond · 30 April 2014 - 10:33
United States · Comcast Cable

I have a presentation due today and Prezi is taking forever to load, and won't let me view my presentation. Please please please someone fix this.

Serik Baiganin · 30 April 2014 - 10:23
United States · Columbia University

I have a presentation tomorrow, but I can't open prezi. Help me, please.

Andrea Fontana · 30 April 2014 - 10:20
Canada · Shaw Telecom G.P.

having problem with my prezis, cannot open anything

Brady Chalmers · 30 April 2014 - 10:19
Canada · Waterloo Region District School Board

I am with you Paul jay, none of my prezi's will open as well and I have a English project due tomorrow

Susan Mino · 30 April 2014 - 10:16
United States · Time Warner Cable

haven't been able to save or reach Prezi website for a couple of or hours

William Florio · 30 April 2014 - 10:13
United States · Hobart and William Smith Colleges

Well this is great... And as an added bonus, they don't have a helpline.

Zainab Jamsheer · 30 April 2014 - 10:10
United States · Minnesota State Colleges and Universities

come on prezi I need to work on my presentation which is in couple of hours. Please fix it ASAP.. never use an online tool for presentations.. keep it offline and secure !! lessons learned

Brian Sady · 30 April 2014 - 10:08
United States · CenturyLink

Prezi down for me as well. Checked using explorer with windows 7 and with chrome. Neither works. Luckily I always download the presentation as a PDF file which I can use or import to Powerpoint as plan B.

Elizabeth Welsh · 30 April 2014 - 10:06
United States · Mills College

Have to give a presentation in a few hours. Site down, really worried, still need to refine my slides.

Austin Brett Mincey · 30 April 2014 - 09:59
United States · tw telecom holdings

The site server is down. Not working. Still.

Rick Brody · 30 April 2014 - 09:49
United States · Arizona State University

Site is down right before a group presentation. Awesome...

Joyce Benton Sechelski · 30 April 2014 - 09:45
United States · Suddenlink Communications

Like a good teacher go to plan B. What did we do before the Internet? Really guys think out of the box. I have 144 8th grade students using Prezi today - went to plan B.

Austin Brett Mincey · 30 April 2014 - 09:45
United States · tw telecom holdings

We are currently IN the class for the final presentation. We have two more possible groups ahead of us. PLEASE FIX PREZI.

Manveer Singh · 30 April 2014 - 09:41
United States · OSHEAN

gotta present in class, need prezi

Tommy Nason · 30 April 2014 - 09:38
United States · University of Oklahoma

Prezi is down. Need this for our final presentation in a few minutes. Uh oh..

Mark St · 30 April 2014 - 09:37
United States · Comcast Business Communications

Prezi won't open. Need it for my final presentation of my business plan.
May this be a lesson to all of us. Don't trust Prezi.

Austin Brett Mincey · 30 April 2014 - 09:35
United States · tw telecom holdings

Prezi is not allowing us to access it

Kyle Loving · 30 April 2014 - 09:32
United States · XO Communications

My job is on the line as well... built a prezi for a powerful partner at my law firm and apparently I'm screwed as well. weak.

-Shittin' Bricks

Steph Piercy · 30 April 2014 - 09:23
United Kingdom · Orange Home UK

ugh, it's down in the UK. Suppose it's back to good ol' Powerpoint.

Vivi Tam · 30 April 2014 - 09:18
United States · University of the Pacific

I needed Prezi for TWO presentations today :c The first one is just a speech so I can bypass so I can make due without, but my second presentation is my final project for class. I really, absolutely cannot afford Prezi to be down today.

Gabriella Metelits · 30 April 2014 - 09:16
United States · Clackamas Education Service District

Yes. Prezi is down. Officially screwed.

Terri Zopf-Schoessler · 30 April 2014 - 09:14
United States · Kenai Peninsula Borough School District

Prezi down in Alaska. Several seniors need it right now for presentations. What gives?

Jim Brule · 30 April 2014 - 09:11
United States · tw telecom holdings

Down for me. Need it for a presentation now.

Leon Howard · 30 April 2014 - 09:10
United Kingdom · Oxford Brookes University

Ah Still wont load and i need it for my university presentation tomorrow

Christie Weber · 30 April 2014 - 09:05
United States · Time Warner Cable

I cant access my presentation that I need for TODAY! Ah! NOT good.

Leon Howard · 30 April 2014 - 09:01
United Kingdom · Oxford Brookes University

I also cant access my presentation, please someone help !

Wen Hsin Chang · 30 April 2014 - 09:01
United States · Time Warner Cable

its not working! the website run so slow. It makes me nervous if it will work on my presentation day. Probably don't use this anymore :/

Johnny Campbellitowicz · 30 April 2014 - 09:00
United States · AT&T Internet Services

logged in, click on my prezi and it won't open. I have a meeting in 45 minutes. rrrrrrr.

Geri Pie · 30 April 2014 - 08:54
United States · Montclair State University

I need my prezi for the class that I am currently in and I can't access it! This is the basis of my grade, please. After this semester, I will never use prezi again.

Esther Grace Briggs · 30 April 2014 - 08:47
United States · Los Rios Community College District

I need this for a presentation today and it is down! How long till it comes back up???

Agwunobi Jonathan · 8 April 2014 - 10:20
Nigeria · Galaxy Backbone PLC

When they needed my credit details, the site worked excellently. now i am pretty certain they are con stars

Brendan St John · 23 February 2014 - 11:16
United States · AT&T U-verse

Continued "lost connection" messages that have been persistent since Feb 22nd.

Sinéad Ward · 11 February 2014 - 15:10
Australia · iiNet Limited

Prezi not working on Chrome. Cannot create new prezis. Works on IE - using windows 8.1

Kenyon Thorp · 24 January 2014 - 10:21
United States · netINS

I cannot edit on Prezi today, it keeps crashing. How incredibly infuriating, I'm supposed to be conducting a company-wide presentation today, my second week on the job. Won't ever use Prezi again...

Tom Guthrie · 24 January 2014 - 08:17
United States · Comcast Cable

Can't go into edit mode or remote presentation mode on Problem just started at 1115 Eastern US time on 1/24/14

Ambika Subhash Bopanna · 12 November 2013 - 22:19
India · D-VoiS Broadband Private Limited

why am i getting IO_Error messages for ALL the Prezies? Cannot view even a single Prezi... Firewall Antivirus has been turned off.. Cookies and cache has been cleared... Tried with Chrome firefox and IE... still nothing... Somebody help..!!

Jessica Tatum Moore · 24 October 2013 - 14:26
United States · Windstream Communications

All of my work for my science homework is on this site and it wouldnt save at all and it is due TOMORROW

Frederika Roberts · 25 September 2013 - 05:29
United Kingdom · Origin Broadband Limited

Prezi loaded for me, then it didn't... hope it's up again soon as I have a workshop to run tonight!

Travis Kendel · 11 April 2013 - 06:56
Canada · CCI Networks

Can't connect. Getting consistent gateway timeouts. Typically slow, but reachable.

Marie Di Filippo · 8 April 2013 - 14:11
United States · University of Missouri - Kansas City

You know what's really great? When you've practiced, think your presentation is ready to go, you get to class, open Prezi and it won't work.

Renee Ransom Williams · 7 March 2013 - 18:45
United States · AT&T U-verse

Can't create a new prezi and I need one for graduate school tonight!!!

Lienad Rasanoom · 10 November 2012 - 06:38
South Korea · Hanaro Telecom

is anyone else having "502 Bad Gateway" errors from prezi?" I was in the middle of working on one and now the site keeps giving me this error.

Michaela Hayes · 6 November 2012 - 12:53
United States · CenturyLink

Do you guys have ddos protection because your gateway is responding but it is your backend server that is not.

Caleb Junle Qian · 6 November 2012 - 12:53
United States · University of Illinois

LOL is down just right now. I really need to save a PDF copy for the Prezi that I am going to present tomorrow.

Michaela Hayes · 6 November 2012 - 12:50
United States · CenturyLink

Prezi is down and i have a presentation to work on. I have to get it to the place i'm speaking at!! Help!

Konstantin Mitk · 5 November 2012 - 12:07
United States · Verizon Internet Services

Prezi please fix this! Too many people rely on your service to have something like this happen...

Edit: From the prezi on twitter: "Sorry guys we don't have an ETA for the fix. #Prezi Our team of engineers are working on the issue now. Will keep you posted if have news." Prezi

Kim Rios · 5 November 2012 - 12:05
United States · Johnson & Wales University

Great. We are next with our presentation. ALL of it is in Prezi -__-

Ross Wales · 5 November 2012 - 12:02
United Arab Emirates · Emirates Telecommunications Corporation

how long is it normally down for? or is that a piece of string type question?

Jake Rathbun · 5 November 2012 - 11:09
United States · University Of Michigan

this is great. i have a 1/2 completed presentation due tomorrow. everything i have is on prezi.

Amy Murphy Schenk · 5 November 2012 - 10:46
United States · Fuse Internet Access

Iris, you mentioned the desktop app isn't working either? I was hoping that would still work even when Prezi is down. Are you saying that's not so? I haven't downloaded it yet.

Josep Ll. Sanfeliu · 5 November 2012 - 09:58
Spain · ONO

Probably is time for my money back... 3rd time, not for professional use mostly for birthday parties and not even!

Khurram Shahzad · 5 November 2012 - 09:58
Canada · Shaw Communications

Had to prepare a presentation for my today's lecture :s totally upset now as i might lose marks on this course.

Amy Murphy Schenk · 5 November 2012 - 09:49
United States · Fuse Internet Access

This makes me very leery about using Prezi for business. I also have an important presentation and this is very unprofessional. Its happening too often with Prezi. It’s disappointing. They've grown too fast. Great tool if they can fix the problems. Otherwise back to Powerpoint we have to go because it's simply reliable.

Aaron Gutierrez · 5 November 2012 - 09:45
United States · California State University Network

Hmm maybe I shouldn't use this as a idea map too.. dampens productivity

Benita Lipps · 5 November 2012 - 09:41
Belgium · Telenet N.V.

Kind of glad it wasn't my computer that gave up on the internet for good...

Connie Harryman · 5 November 2012 - 09:40
United States · AT&T U-verse

I was struggling trying to learn a new software presentation tool called, Prezi and create my very first Prezi. I kept trying to make it work by thinking that if I logged out then logged back in multiple times then Prezi would love me. Finally I see that it is not ME, the entire site is down. I feel so relieved. LOL

Emilie Louisa Smith · 5 November 2012 - 09:14
United Kingdom · Be Un Limited

Site entirely down, engineers apparently working on fixing it according to support forums and twitter.

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