website not working? Is it down right now? Server Status Check screenshot
PetfinderWebsite Name:
www.petfinder.comURL Checked:
Response Time:
Last Down:
Checking Petfinder
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Petfinder Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:265.87 ms. 
21:044.98 ms.
23:206.47 ms. 
21:525.36 ms.
03:535.42 ms. 
08:095.92 ms.
19:585.78 ms. 
04:556.03 ms.
21:216.12 ms. 
01:155.22 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:42

We have tried pinging Petfinder website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Petfinder - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Barbara Carlson · 8 June 2016 - 17:29
· · Firefox 46.0 on Windows

I'm in Pittsburgh, PA and it says server not found.

Gretchen Lemoine · 27 November 2015 - 17:49
· · Chrome 46.0 on Windows

I've been trying to get on to Petfinder for the past 15 minutes and it's giving a 404 error message. Ugh

Lisa Clayton Meyers · 3 July 2014 - 14:21
United States · Optimum Online · Firefox 30.0 on Windows

Petfinder only showing half a page and not usually home page, can't get list of animals

Sue George Neal · 5 June 2014 - 18:52
United States · Verizon FiOS · Firefox 29.0 on Windows

Petfinder says no dogs are available, no matter what breed I enter.

LuAnne Moos · 28 April 2014 - 06:36
United States · Verizon Internet Services

I can get on website, but forget searching for a pet. Try to check for a pet and nothing downloads. Wheel turns "searching" and nothing appears.

Laura Heldreth Sawyer · 25 April 2014 - 15:53
United States · Horry Telephone Cooperative

My husband can search and download successfully on his iphone but I cant download any pets on petfinder. It just keeps searching. I am furious!!!

Helen Koshute Crim · 24 April 2014 - 04:34
United States · Comcast Cable has been "down" for at least 2 days now. Even though "" says it's most likely available for everyone except me, I highly doubt that, since it also states that response time is nearly 4 minutes. Considering I used to search Petfinder every day, in the Fall, with no problems or delays, I'm terribly disappointed in the site. Most of the shelters I look at use Petfinder to post their adoptable animals.

Virginia Canino · 20 April 2014 - 07:25
United States · Optimum Online

The search just keeps searching and downloads nothing.

Sue Petsche · 20 April 2014 - 06:21
United States · netINS has been down for 2 days.

Brendon Mcloskey · 13 April 2014 - 21:26
United States · Comcast Cable

Oh, Petfinder. Sure, you're website is up but that is of little comfort when your search engine is down... again. This is why I am now searching for my next pet to adopt on CL. I would love to support a shelter or rescue, but I cannot wait for you to fix your search engine... again. I'm done trying.

Mary Duffy · 9 April 2014 - 15:35
United States · Comcast Cable

I always fail in getting on the site. My mother can send me links and I can access the site thru her shared dog email from petfinder, but on my own its useless. Needless to say I havent found a dog yet. Been searching since thanksgiving with no luck on getting on the site.

Natalie Ray · 9 February 2014 - 16:17
United States · Windstream Communications

Can't seem to pull up website says there is a problem with connection but I can go to other websites.

Sasha Zavadsky · 14 January 2014 - 19:00
United States · Urban Outfitters

The Petfinder app keeps saying my search isn't broad enough when in fact I'm trying to search ALL dogs, any gender, any size in the South Jersey area. I also get an "Error! Could Not Load Data".

Elaine Bloom · 4 January 2014 - 16:49
United States · Time Warner Cable

Sorry to say that the website that once revolutionized pet adoptions has deteriorated badly over the last year or so. Each upgrade only made it less user friendly IMO. And it does not appear that the purchase by Purina helped one bit. What a shame.

Nicole Zhao · 30 December 2013 - 11:29
Canada · Rogers Cable

it says there arent any pets available

Brian Lynch · 30 December 2013 - 10:52
United States · Optimum Online

no animals available no matter location

Robbie Gauthier · 30 December 2013 - 10:48
United States · Peninsula Fiber Network

Can't do any pet searches, seems there are no dogs or cats available for adoption in the entire country. This is happening way too often, getting a bit ridiculous.

Layla Nelson · 30 December 2013 - 10:37
United States · AT&T Internet Services

Petfinder seems to be down for me, too. No dogs available. Glad to see it's not just my computer!

Jill Hampshire · 30 December 2013 - 10:36
United States · Time Warner Cable

No results for any animal anywhere. Probably not a Christmas miracle.

Joy Bugos Pruitt · 30 December 2013 - 09:42
United States · AT&T U-verse

The search result says there are no dogs available. I am guessing the site is down??

Lisa Pettit Whitehead · 27 December 2013 - 07:25
United States · AT&T U-verse

Would love to search for a particular breed of kitten but cannot get Petfinder to work once I enter my zip and breed! So frustrating... says I must have Javascript installed. I keep checking.. I have it installed! Tried Firefox, Explorer and surprise-surprise AOL's search actually WORKS for petfinder. Just slow and clunky as AOL can be but at least I can see a few kitties.

Linda Gribben · 25 December 2013 - 13:00
United States · MetroCast Cablevision

Can't access page. Just comes up blank

Gayle Erickson Fredericks · 22 December 2013 - 12:11
United States · Comcast Cable

I can't get any dogs to appear; also my iPhone app is not working and has not for two days now.

Bev Lieberman · 21 December 2013 - 17:25
United States · AT&T U-verse

Petfiner has just become a frustration. I am wanting to adopt a homeless dog, but the way this website (doesn't) works makes it almost impossible! It's sad because of all the effort and time so many folks put into tryng to get these animals seen and possibly making the connection to their forever homes. I hope, for the sake of the animals to be seen on this site, that the technical issues will be resolved ASAP!

Shay Love · 17 December 2013 - 00:37
United States · Time Warner Cable

Not getting any results for anything anywhere. Been like this for at least a month

Holly York · 16 December 2013 - 20:32
United States · Time Warner Cable

Glad to know there are apparently no homeless dogs here.

Ellen Heinemann · 7 December 2013 - 21:01
United States · Olypen

The site does seem to be going downhill- the things that broke Oct.1 are still broken. Is it because of Purina buying the site? Sad- it has been a good thing for lots of animals.

Lindsay Baldwin Bullock · 1 December 2013 - 16:28
United States · Optimum Online

I have been trying to use Petfinder of 3 weeks and when I put in terrier as a search it just says there are no terriers...

Lynda Andrews · 26 November 2013 - 08:44
United States · USDA Office of Operations

I have held off, somewhat, in expressing my displeasure with what is happening to Petfinder. It is a free service and has accounted for thousands of animals being adopted and for that I am most grateful. Unfortunately, it appears that a good thing has come to an end. Petfinder has now become a very unreliable source of getting our homeless pets advertised. Once a leader and respected website it is now a joke. Nestle Purina, owners of Petfinder, should be ashamed. Our County shelter (of which I take the photos and admin their Petfinder site) has 18 dogs listed. On the website available to the public it says 18 but shows 16...if and when you can get the second page to come up. The poor dog that is in slot number 15 will not show and the dog in the last slot of the second page (in this case the dog in slot 3) will not show. It would be nice if the folks at PF would at least come on line and give detailed information on how this is all being handled.

Anthony Ruiz · 25 November 2013 - 17:03
United States · Time Warner Cable

NEVER WORKS.. Not once!

Elly Claire · 24 November 2013 - 14:24
United States · Time Warner Cable

Petfinder keeps showing a message that says: "The dogs are playing..." every time I try to bring up my fosters. You can see their photos, but can't open their listing. Only 3 photos of dogs appear, not the full number it says are available. I have had friends check and they cannot complete their pet searches either. This has been going on for over a week now. Passwords also do not work when we try to enter the admin site for updates or to add new pets. Essentially Petfinder is not functioning as it should. Any idea when this might get fixed or who to contact?

Jill Rockafellow Steeper · 23 November 2013 - 10:25
United States · Comcast Cable

Wanted to adopt a dog and it says there are no dogs available. Unless I want to adopt a small dog... which I don't.

Terri Mancini · 22 November 2013 - 08:12
United States · George Mason University

Petfinder has been down for over a week. Why aren't the Shelters who use this service and probably pay some sort of fee up in arms about this?

Janelle Keefer Ryan · 19 November 2013 - 16:49
United States · Verizon FiOS

I've been trying to get on Petfinder for several days. Despite the fact that I always enter my location, I get a message that says, "oops, you forgot to enter your location, " and no pets ever show up. This happens on my home computer as well as my work computer.

Tiffany Johnson · 19 November 2013 - 06:15
United States · Suddenlink Communications

I have tried accessing/updating our shelter pets for 4 days now. Site is still down. Hopefully this gets fixed soon. Our dogs want a home for the holidays! Come on guys, we're counting on you!

Penny Brayfield · 13 November 2013 - 17:35
United States · WideOpenWest

Hopeless, error after error, too sad the pets have to rely on this. Why doesn't some huge pet product manufacturer sponsor it and make a proper job of it!!

Kim Dietzel · 13 November 2013 - 12:12
United States · Windstream Communications

been trying to access site for the last 3 days and it doesn't work at all or it works for a bit then can't access profiles of pets

Geralyn Spencer · 13 November 2013 - 09:58
United States · Kramer Levin Naftalis & Frankel LLP

I have been trying for days and when I put in my zip code or location it tells me it can't be recognized. Is there a number to contact Petfinder? I can't find it on the site.

Christian Dittmar · 13 November 2013 - 04:16
United States · PenTeleData

Petfinder has been down THIS TIME for 3 days. I have contacted petfinder but it seems that the lifes of animals is not a high priorty for them. God help the innocent lifes that are being killed due to a percieved lack of interest. The folks at Petfinder appear to be in the business of killing off shelter animals due to their lack of concern over thier ongoing system problems.

Denise Katek · 12 November 2013 - 15:23
United States · Comcast Cable

Tried to search yesterday and it kept asking for my location. Clicked on a previously found dog and get an error message. Same thing happens today.

"The Pets Are Busy Playing! We’re doing a little site maintenance.
Don’t worry, they’ll all be back in a couple hours! They’re anxious to find homes so please hang in there and check back for an update."

It's been way more than a couple of hours.

Edit: Tried again with a saved search and get a different error message:
"Sorry, our search is temporarily down. Please try your search again later or contact us if you continue to receive this message."
Clicking the "contact us" link does nothing.

Jane Manning · 12 November 2013 - 12:23
United States · Comcast Cable

Me too. Last week I was told they were no animals that met my criteria "Dog-Chicago" and today they don't know my location.

Lorraine Cassano Maenza · 12 November 2013 - 10:43
United States · Comcast Cable

It's down

Jackie Poirier · 12 November 2013 - 08:04
United States · Bright House Networks

petfinders has been down for me, going on second day.

Jeremy DeBoe · 10 November 2013 - 19:16
United States · Cox Communications

Hasn't been working properly all week. I'll put in my zip code to search for a dog which will bring up a few thousand results, but when I go to the next page it say "no results found". Click on a dog and I get the Oops, no longer listed message.

Andi Derrick · 8 November 2013 - 22:59
United States · Bright House Networks

Not getting any results after trying a search.

Tallula Ann Bell · 8 November 2013 - 22:35
United States · Verizon FiOS

been trying for 24 hours... ERROR

Orlando M. Figueroa · 8 November 2013 - 20:17
United States · ESPN

PetFinder is down once more

Amanda Fogarty · 8 November 2013 - 15:04
United States · Towerstream I has been down today and yesterday. It's so sad for these poor animals who are about to be euthanized and no one can help. I've been trying to adopt a dog since last weekend and I'm not getting any response ... and now the site is completely down.

Melody Quick · 8 November 2013 - 14:35
United States · Suddenlink Communications has been messed all day :( Poor animals on death row and we can't even see them to help. I even emailed their site this morning and no response and no improvements

Sheryl Murphy · 8 November 2013 - 14:21
United States · Fairpoint Communications is a mess, what a shame that they are no longer helping animals that so badly need homes. looks like the same software developers that built the obamacare sites are working on

Renee Morin · 25 October 2013 - 12:28
United States · Time Warner Cable

I keep getting "Database Error, Error establishing a database connection"

Cathy Crisp · 22 October 2013 - 10:07
United States · Comcast Business Communications

worked fine until Monday May 21. Click on picture for details get loading spinner then message Internet Explorer has stopped working, checking for issues, Microsoft will advise if solution found. Same computer - explorer version etc.

Luanne Lundy · 12 October 2013 - 22:03
United States · Canby Telephone Association

Petfinder has not worked for me for 4 days. I click on a pet to view it's bio and the loading "wheel" pops up and just spins. My browser is I.E.9 and I've made no changes to settings. There were some usual auto updates done around Oct 8 or 9, 2013.

Tammy Hart Crabtree · 12 October 2013 - 11:19
United States · Verizon FiOS

getting under maintenance error

Beverly Sayer Truebig · 3 October 2013 - 18:21
United States · AT&T U-verse

Down for me the past couple of days

Karen Armer · 2 October 2013 - 07:58
United States · Verizon FiOS

Down for me too. I get notices of my searches but get the "oops, nothing found" message.

Stephanie Ginther · 4 September 2013 - 22:06
United States · Mediacom Communications

down for me

Jen Wilson · 18 July 2013 - 06:26
Canada · Rogers Cable

Down for several days now. I checked my preferences and have made no changes to privacy or anything else. Location near Toronto, Ontario, Canada

Michelle Smith · 17 July 2013 - 17:11
Canada · Rogers Cable

Down for me

Sue Gowin Asselstine · 17 July 2013 - 16:47
Canada · Rogers Cable

me too.

Connie Raschella · 17 July 2013 - 15:48
Canada · Rogers Cable

Seems petfinder is down for me as well :(

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