website not working? Is it down right now? Server Status Check screenshot
PayPal Prepaid MasterCardWebsite Name:
www.paypal-prepaid.comURL Checked:
Response Time:
Last Down:
Checking PayPal Prepaid MasterCard
Please wait while we check the server...
PayPal Prepaid MasterCard Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:55117.34 ms. 
18:20118.37 ms.
22:19122.88 ms. 
06:00119.63 ms.
08:19120.94 ms. 
14:02117.59 ms.
18:14117.81 ms. 
00:30116.81 ms.
09:16118.35 ms. 
14:06119.29 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:21

We have tried pinging PayPal Prepaid MasterCard website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access PayPal Prepaid MasterCard - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Rachel Bowman · 11 February 2016 - 16:37
· · Firefox 43.0 on Windows

The site isn't even loading at all for me now.

Sergio Daniel Cervantes · 11 February 2016 - 02:32
· · Chrome 48.0 on Android

Can't see if my check was deposited so now I'm f#!ked >=(

Parisian Nicole Byndum · 11 February 2016 - 01:14
· · Chrome 48.0 on Windows

Yeah it's been down all day for me. But there is a workaround. Simply log into your fregular 'PayPal' account that was set up when you registered the prepaid account (uses the same email nd password). Then go back to the prepaid website and click on the login button, you will already be logged in, and it will say something like 'If you are you such and such...continue'. Click the 'Continue' button and viola!

Eaton Howard · 11 February 2016 - 00:23
· · Chrome 48.0 on Windows


Billy Jack Long · 10 February 2016 - 22:34
· · Safari 9.0 on iPad

I'm using a second generation iPad. I'm unable to get to the PayPal Prepaid site online but it worked yesterday. I thought there might be a problem with my account (I know there's not) but I tried the PayPal Prepaid iOS app and it works. The only problem with that--the whole reason I wanted the app is to transfer money from PayPal to PayPal Prepaid and it won't do that. But that's a complaint for another thread. I sure hope they get the site working soon.

Chandra Galloway · 10 February 2016 - 19:46
· · Chrome 46.0 on Windows

We are unable to log you in at this time. Please call Customer Service at 1-866-753-6440 for assistance.

Haven't been able to log in all day.

Danie Siebs · 10 February 2016 - 19:19
· · Firefox 44.0 on Windows

•We are unable to log you in at this time. Please call Customer Service at 1-866-753-6440 for assistance.

Haven't been able to log in for the past couple hours.

Vicki Danforth · 10 February 2016 - 07:54
· · Chrome 46.0 on Windows

site for me is down... You have encountered the following error(s):
•We are unable to log you in at this time. Please call Customer Service at 1-866-753-6440 for assistance.

Daniel Wagner · 13 January 2016 - 15:24
· · Chrome 47.0 on Windows

Can't access my account. And Obama sucks ass. Worst. President. Ever.

Rebecca Clark · 3 January 2016 - 10:09
· · Chrome 47.0 on Windows

guessing you dont like obama cause hes black,tough luck cause he kicked AZZ this past 7 years. You go kill 42 terrosists and see if you enjoy being disrespected!

Rebecca Clark · 3 January 2016 - 10:07
· · Chrome 47.0 on Windows

the site is unable to allow the withdrawal of funds and tells me "Try again Later"

Santiago Rodriguez · 23 October 2015 - 14:37
· · Chrome 46.0 on Mac

System is down. Unable to connect. FRUSTRATING!

Misty Yenney · 11 September 2015 - 02:14
· · Chrome 45.0 on Windows

hasnt been working for me to transfer money from my paypal to my card all damn day keep getting error message says it cant read my available balance at paypal. they said they r working on it could b 24 hrs i need this money by saturday at 8 am

Stanford Lynx · 26 August 2015 - 17:11
· · Chrome 44.0 on Windows

The last couple of months when I try to see if my automatic deposit is there yet, the website is not working? WTF?

Todd Wallace · 27 April 2014 - 23:58
United States · Bright House Networks

went to log in tonight and it said the call customer service crap. getting really tired of this.

Adam Ramos · 27 April 2014 - 22:02
United States · Verizon Internet Services

keep getting "unable to log in call customer service" and it is very annoying not allowing me to check my account

Tim Rock · 14 April 2014 - 17:32
Guam · Kuentos Communications, Inc.

I have not been able to get to it for 2 weeks.

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