website not working? Is it down right now? Server Status Check screenshot
PayPal Prepaid MasterCardWebsite Name:
www.paypal-prepaid.comURL Checked:
Response Time:
Last Down:
Checking PayPal Prepaid MasterCard
Please wait while we check the server...
PayPal Prepaid MasterCard Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:27148.31 ms. 
04:44148.63 ms.
17:12150.03 ms. 
20:55151.07 ms.
12:36146.6 ms. 
22:54188.07 ms.
04:27146.83 ms. 
20:55151.82 ms.
03:23189.49 ms. 
15:24148.79 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 05:15

We have tried pinging PayPal Prepaid MasterCard website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access PayPal Prepaid MasterCard - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Denny Webb · 2 days 15 hours ago
· · Chrome 42.0 on Windows

If I tunnel through a VPN I can access it... but then I risk the VPN company having my banking login information. Lose lose.

Denny Webb · 2 days 15 hours ago
· · Chrome 42.0 on Windows

Cannot access the site from outside the US. Pretty much screws anyone wanting access to their funds and information while on a vacation. Probably some sort of attempt at security, when in reality it's just a sloppy way to prevent out of country abuse of the system that ends up also screwing their customers.

Marc Berkley · 4 days 23 hours ago
· · Firefox 37.0 on Windows

It's working now, just moved money on to my card.

Chris Brandt · 23 April 2015 - 01:11
· · Safari 8.0.5 on Mac

Amount and available both have () (). Customer service no help.

Sandra Peters · 23 April 2015 - 00:42
· · Android Browser 4.0 on Android

Haven't been able to transfer money either since yesterday, called PayPal prepaid and they told me sorry for inconvenience but that I.t is working on fixing problem. This is ridiculous, I got money in my PayPal that I desperately need. Their site has horrible issues constantly!!

Todd Wallace · 23 April 2015 - 00:11
· · Chrome 42.0 on Windows

Still down.

Reta Watson · 22 April 2015 - 23:20
· · Android Browser 4.0 on Android

When is the system going back up. I have a bill that's due today please.

Famousjamous M Koestner · 22 April 2015 - 20:24
· · Internet Explorer 11.0 on Windows

I haven't been able to transfer my money on to my paypal mastercard since yesterday. What is the hold up? Its usually instant.

Todd Wallace · 27 April 2014 - 23:58
United States · Bright House Networks

went to log in tonight and it said the call customer service crap. getting really tired of this.

Adam Ramos · 27 April 2014 - 22:02
United States · Verizon Internet Services

keep getting "unable to log in call customer service" and it is very annoying not allowing me to check my account

Tim Rock · 14 April 2014 - 17:32
Guam · Kuentos Communications, Inc.

I have not been able to get to it for 2 weeks.

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