Outlook.com website not working? Is it down right now?

Outlook.com Server Status Check
outlook.com screenshot
OutlookWebsite Name:
outlook.comURL Checked:
Response Time:
Last Down:
Checking Outlook
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Outlook Website Status History
Outlook.com server report and response time

The above graph displays service status activity for Outlook.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
13:30260.09 ms. 
15:33262.14 ms.
17:41314.25 ms. 
19:43329.31 ms.
21:59337.63 ms. 
00:01317.85 ms.
02:02265.05 ms. 
04:03270.61 ms.
06:06258.54 ms. 
08:15261.79 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 08:50

We have tried pinging Outlook website using our server and the website returned the above results. If outlook.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Outlook - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as m.outlook.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Outlook.com?
Top Comments ▼
Joan Fitzpatrick · 2 April 2014 - 17:21

Cannot get my e-mail. The page comes up after a long time but then I cannot open e-mail or do anything else with it. Anyone know what's up with this?

Nancy G. Shuert · 5 April 2014 - 10:02

Hotmail not viewable. bare frame work. emails not showing or accessible. NO way to even connect to Help. Anyone else having this issue ?

▼ Latest Comments
Elisa Santiago Garcia · 6 hours 51 mins ago

I can log in but there's nothing on the screen. This is not the first time i encountered this problem. Lately, i'm having difficulty accessing my account.

Joni Tozzi · 12 hours 32 mins ago

every time I try to access my email it makes me log in again..this has been going on all day 4-19-14

Wayne Lafferty · 22 hours 7 mins ago

can get to outlook.com for hotmail but cannot access, reads error, click on error and doesn't say how to fix. hasn't worked for over a week.

Ellh Politakh · 14 April 2014 - 16:36

My outlook is down more than a week or so.the only thing i m seeing is half the headline and nothing more.i don t know if i have new mails or anything else

Margaret Combey · 14 April 2014 - 02:38

Can't open any attachments since last night. Microsoft certainly know how to p... people off!

Vincent Pietropinto · 13 April 2014 - 14:30

On back up opening emails. This worked: Go back to Outlook/Hotmail. Press Control (CTL) + F5 At the same time and hold. (A bit difficult.)

Anne Salway · 13 April 2014 - 03:47

I am unable to open any of my email with Outlook. Some of the emails I can deal with on my Ipad but not all are showing up on my Ipad. What can I do???

Karl Willis · 12 April 2014 - 13:49

Similarly to MANY other users.. I cannot use Hotmail/Outlook. I sign in ok but screen is blank (apart from about 1/6th banding at very top). Totally unusable!!! :(

Angelina Caia · 12 April 2014 - 07:00

When i login to two of my email accounts (hotmail and sympatico) I am asked to enter a code to access my accounts. I don't have a code. I have the option to have a temp code sent to my email account. (huh???). Sometimes i just get a message indicating that there is a problem with the server and to try again in a few minutes. I have not received or ecived emails for 2 days.

Deej Gordon · 11 April 2014 - 15:49

Outlook keep showing it needs to verify my identity. It needs a code, I don't have one and all I get is a message saying "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." This is the 2nd day for this crap.

Marlene Bryant · 11 April 2014 - 09:29

Outlook mail not working again through Google Chrome, but works OK with IE. What's up ??? The mail flashes, then goes away. I see a sliver of titles on top, but that's it !

Kenneth Stephens · 11 April 2014 - 08:13

Its been 2 days and my outlook has nothing but a header and blank white page terrible!!

David Jones · 11 April 2014 - 06:18

I cannot connect to Outlook from my android device at all. I can see a cached page from my laptop, but cannot do anything with emails, etc...

Bridget Bethell · 11 April 2014 - 05:07

when i sign into outlook i only can see 1/4 of the page the other is a blank white sheet

Kathy Barr-Pape · 10 April 2014 - 16:18

Microsoft upgraded Outlook BUT NEVER TOLD GOOGLE CHROME!!! Google Chrome is working on the problem!!!

Sharon Kiener · 10 April 2014 - 10:27

the outlook page isn't fully loading. I only see a 1/4 of the page

Barbara Calver · 10 April 2014 - 08:19

My outlook hasnt received e mails since last night when updates were made to computer on shut down. can send emails but nothing has come through all day . not a computer geek but have done scans etc but no better, any ideas anyone?

Distantmemories Distantmemories · 10 April 2014 - 06:16

no outlook working for me 10.04.2014 14.15, it was ok till computer did its update for windows, any ideas

Janice Harrington · 10 April 2014 - 04:43

Can login to Outlook but when I do it opens two windows... one inside of IE and one outside. Also, when I click on any email in my Inbox it won't show up in the preview window. This just started a few days ago. I'm using IE 11. Note: I have no problems with email on my Smartphone.

Lesley Davies · 9 April 2014 - 16:40

Same problem for me - got message "Welcome to the new outlook" - press continue then everything went white. I can log in but I only get a blank page. My hustand's e-mail works o.k. so decided to open an account with his e-mail provider but as soon as I logged in I was immediately sent to outlook and a blank page. What on earth is going on?

Margaret Nowak · 9 April 2014 - 14:21

having issues with outlook and Hotmail... cant open emails and cannot create new ones..?? please help!

Sharon England · 9 April 2014 - 13:57

Can't get page to open. Get 'bout 1/4 inch at top but rest down is white. Been 2 days now. Comes through on smart phone but not puter.

Trevor TJ Boone · 9 April 2014 - 13:35

interestingly; the number of connections issues to Outlook.com is far less on my MacBook Air running Safari...

Deborah Britt · 9 April 2014 - 11:46

I can get in to Outlook but that is all. No new mail when I always have tons... What is going on??? I have NEVER in 8 years been down. HELP PLEASE

Trevor TJ Boone · 9 April 2014 - 11:14

Outlook.com is a disaster - connection errors abound, likely browser compatibility in the app. also the wild UI disparity between the web version and 8.1 is pathetic at best - also the functionality even makes gmail calendar look good....

Robert Lemmens · 9 April 2014 - 09:15

I can sign in, see all my emails including new ones, but I can't open any of them. It does work on the iPhone though so the site can't down. Is it my Internet Explorer? Or something else on my pc?

Linda Watson · 9 April 2014 - 09:15

I am able to use Outlook on my tablet but not my computer - states it is not available. This has been since yesterday. What do I need to do to get outlook on my pc?

Ashley Leigh Morales · 9 April 2014 - 07:02

Same here I can see the top of the Outlook header but that's it. It hasn't loaded for me in 2 days.

Ruth Kelly-Louisy · 9 April 2014 - 04:37

my outlook has been down since yesterday 8th April... i have a heading showing me that its my outlook page but thats it i cant read my mails properly and 3/4 of the page are blank white! whats going on can someone get this crap sorted i have important work to do and i need my mails!!!

Bev Young Chan · 8 April 2014 - 21:23

every time i get a notice that i have new email, i go to inbox then everything goes blank... what the heck is going on? just started today

Dale Prillaman · 8 April 2014 - 16:30

From changing to Outlook from Hotmail, it just shows how bad the biggest can be. Amazingly Amateurish Product and Performance. Hate being so entrenched with it... Maybe I will have to transfer over to something that actually works on different browsers; I have to use Chrome to get to a Microsoft Account?!?! Crazy.

Kevin M. Klerks · 8 April 2014 - 15:59

Sent mail is backing up in Outbox, and then it sends out multiple copies to recipients. some of the mail remains in the Outbox even though it has already sent out multiple copies. No way to stop or delete the mail in the Outbox so the recipients are getting harassed with multiple copies of the mail.

Alana Reid · 8 April 2014 - 15:58

When I try to access my email, I receive a message informing me that there is a new version of outlook and to continue to my email. When I select continue, I can only see the header at the top of the page and nothing below it. It would be ideal if outlook tested its new versions before applying them to ensure that there is nothing wrong with them. I expected more from Outlook. Disappointed user

GeneandCandy Riddick · 8 April 2014 - 15:24

My Outlook.com has been down all day. When I try to check my emails it only comes up as a blank white page!

Niki Neck · 8 April 2014 - 14:14

I can access outlook from my smart phone but not from my laptop.

Paul Caulfield · 8 April 2014 - 14:07

Logged in to my email account and then the new outlook video flashed up. clicked on the continue to inbox, then blank page and nothing is loading up ???
What to do from here? I have reset computer and tried my other hotmail account but the same thing keeps happening which is NOTHING

Marilynn Matthijetz Hart · 8 April 2014 - 06:59

I can access my Hotmail outlook email but I can't open anything... and I do mean anything. There are no options showing at the top either - like reply, delete, etc.

Mary Eileen Kopp-Davis · 8 April 2014 - 05:21

I am not able to open Outlook. I get the msn.com home page but I am not able to open Outlook. I get a message "sorry this webpage not available". What's going on???

Buddy Scott · 8 April 2014 - 04:15

I got a screen welcoming me to my "new" Outlook; after I clicked through that, all I saw was the page header and nothing below it. The Calendar tab shows the same problem, but other tabs (Word online, One Drive, etc) all appear just as they did before. I suspect this is something that a bunch of code monkeys in Redmond are already looking at, so it'll be a matter of a few hours before they get it sorted out...

Cyndy Reardon · 8 April 2014 - 03:43

unable to log in, saying user name or password incorrect. tried all browsers and devices. second morning in a row!

Pauline Jezewski · 8 April 2014 - 03:01

It is not down apparenlty but afer loging in I see my email page and then it vanishes to a blank page. What to do, help?

Nancy Oliver · 8 April 2014 - 02:24

clicked to open "new look" Outlook, now wont open at all - all I get is screen heading.

Selma Brown · 8 April 2014 - 02:20

I can sign into my hotmail account but the calendar is facing enormous problems. I get the message, "calendar is having problems, check internet is not down" which it isn't. Hotmail was working fine and the problems have become worse since microsoft changed to Outlook and then telling us we were going to get sterling service.

Steven Knox · 8 April 2014 - 01:45

Can reach it, can read mail, can't send, says server/mailbox busy, try later

Alesha LaHausse de Lalouviere · 7 April 2014 - 23:52

page wont load i only get to see the first cm at the top of the screen. very upset as i have an important email that i must see.

Patrick Gavin · 7 April 2014 - 18:17

I can't even get the page to load at all . Ive tried with Ie and firefox and Ie goes to outlook, but as soon as I try to get email it just won' go there. Can't get to a log in page or anything.

Joanne Davis · 7 April 2014 - 15:42

can't get into email at all right now; earlier today, could not open any emails with attachments. It's now been about 11 hours since I first experienced problems..

Jeff Hanne · 7 April 2014 - 11:50

I can not even get the login page or get any further any help would be greatly appreciated

Nancy LeHouillier Martinson · 7 April 2014 - 11:32

outlook is not loading well and if it does it takes forever to open mail, what's wrong today?

Gary Venema · 7 April 2014 - 11:16

Page won't load completely for me, I'm unable to access individual emails in my inbox or other mail folders.

Stephanie Wilson · 7 April 2014 - 10:40

Using google chrome. Enter login information, press enter and getting "Web page not available". Reload or refresh get same msg.

In FireFox, able to load inbox after long time then unable to view contents of other folders.

Nancy G. Shuert · 5 April 2014 - 10:02

Hotmail not viewable. bare frame work. emails not showing or accessible. NO way to even connect to Help. Anyone else having this issue ?

Tim D Villarreal · 5 April 2014 - 07:29

I'm having the same problem as Shanel Comeau. Outllook opens I see my emails but that is all. I does work on my phone tho???

Lea Jin · 5 April 2014 - 06:44

does anyone have problem viewing the page? for me, it only shows like a cm of screen at the top so i can't even log out.. this happened since the new update on the layout

Margaret Meynell · 4 April 2014 - 11:21

I can get into Outlook but I cannot send a new email or reply to an existing one

Derek Cantwell · 4 April 2014 - 06:21

Been blocked out of outlook when i try to log in (it looks like someone else might be using your account) is posted, i have entered new security codes and changed passwords, rang microsoft spent ages waiting to get through to a operator just to be told ring back if it is not sorted in the next 24 hrs going round in circles now at a loss as what to do

Katie Cummings · 4 April 2014 - 02:24

Tried to log in and when i put my password in and it said sorry there appears to be a problem with outlook. So I asked others to try and they all got in fine. So I kept trying and now when I put my password in it is saying that the password is incorrect (and it is definitely the correct password). Really need to check my emails as I am waiting on something important!!!

Leia Simard · 3 April 2014 - 20:27

My outlook's not loading all the way, it's only showing a sliver at the top and it stops there, every other website is fine though, I'm not understanding why it's doing this.

Joan Fitzpatrick · 2 April 2014 - 17:21

Cannot get my e-mail. The page comes up after a long time but then I cannot open e-mail or do anything else with it. Anyone know what's up with this?

Fernanda Corella Blumenkron · 2 April 2014 - 06:59

I tried from my phone and computer and when I press NEW (to write something for somenoe) it doesn't click .. i click inbox and nothing happens etc.. *

Cathy Nanton · 2 April 2014 - 05:20

My sent emails keeps coming back to me after i've deleted them Aaaaargh!

Shanel Comeau · 30 March 2014 - 20:05

someone help me please!! I have opened my outlook inbox and can see all the emails but cant open anything or open any of my folders. internet is ok, i have anti-virus program.. i updated, This is very frustrating. Please help.

Edit: But it does works on my phone? go figure?!!

Rajesh Kumar · 30 March 2014 - 17:10

not working, tried all browsers, explorer, chrome, opera nothing works and all other websites are fine.. this is what you get to rely on microsoft.. pathetic

Caroline Hunt · 30 March 2014 - 09:43

I am unable to access outlook, there is a problem with page data info, beyond my comprehension. I only get half the heading

Jane E. Martin · 30 March 2014 - 08:12

Outlook is down, want answers to security questions. then won 't take them, or say I have tried to log on too many times. GRRRRRRR.

Barb Petersen · 28 March 2014 - 20:52

Every time now that I open my hotmail account in Outlook, it opens, flashes me and then everything disappears except half of the top tabs. It doesn't matter which browser I use to open my hotmail. I've tried GoogleChrome and Safari and IE, same results with all of them. I have hit the refresh button and for awhile that worked and I could access my mail but now even that doesn't work. Refresh gives me a tease of my mail, flashes me with it and then it disappears from view. GRRRRRR. Help?

Chele Ennis · 27 March 2014 - 07:59

been having trouble with the Outlook site sending and rcv'g for the past few days... what's going on???

Deb Chandler · 26 March 2014 - 18:54

It opens but I can not open any emails and I can't log out. Other websites are working fine for me. It sounds like Rhonda from Feb 2 was having the same problem.

David Grimshaw · 26 March 2014 - 12:08

messages beginning to load and then outlook shuts down - logged in and off 3 times.

Ray Dobson · 26 March 2014 - 02:27

Is Outlook down for me??? Yes...Yes...and Yes. They keep telling me to sign with my Microsoft account but I DON"T HAVE ONE. Can't sign in with my Outlook account so what's up?

Don Retief · 26 March 2014 - 02:13

Can log in but then does not load my emails - I can see just a tiny bit of the home page across the top. Have logged off and on but no joy.

Edit: OK, tried new browser and now it works fine.

Jez Riley French · 24 March 2014 - 15:46

outlook down for me also - no info, no way to complain - just no service whatsoever...

Janet Franklin · 22 March 2014 - 12:41

Have not had an email since 3/17/14. Some emails in my inbox have disappeared. Now having to use Windows Live Mail.

Linda Jones · 22 March 2014 - 11:47

all my tabs have gone from outlook.. send..move to.. delete ... archive..junk.. sweep... also I am not receiving mail and cannot open the new mail tab ..am I the only one having issues with this ..always says error in bottom left hand corner.

Carol Cheh · 18 March 2014 - 12:25

I'm having the same problem with Outlook. It's telling me that they are aware there is a problem. Says it's sign-in related but I am signed in?? Can't access emails at all. This really sucks.

Ed Miculka · 18 March 2014 - 06:26

Unable to login, receiving "Sorry, there seems to be a problem with Outlook.com right now " although not showing an outage on this site.

Dianne Morrison-Olsson · 16 March 2014 - 15:43

I am having problems logging into my outlook email via live.com. All I get is a blank screen. The option to sign in my email address & password does not even come up. It has been like this all day. Is anyone else having this problem??

Michael McMillan · 14 March 2014 - 20:05

im trying to sign up, but every time i click 'create account', nothing happens, nothing even loads up, what's going on?

Marie-France St-Pierre · 14 March 2014 - 10:36

Can't reply to an email, get an error message "seems we can't connect to outlook.com, please try again later". This is annoying.

Dena Davis · 10 March 2014 - 09:12

Unable to login, receiving "Sorry, there seems to be a problem with Outlook.com right now " although not showing an outage on this site.

David Larkin · 9 March 2014 - 10:54

We can't get to the login page, or when we have got to it (not sure if we have) it appears as a blank screen. I have tried right clicking and "inspecting element" which then shows an Error message showing that i has timed out and then the last message shows this... Uncaught ReferenceError: evt_Login_onload is not defined . How do we get over this problem. Please message me. It seems that it may only be our computer!

Sharon Dickson · 5 March 2014 - 07:41

I can't send or receive messages. keeps saying Outlook wasn't able to complete this request. Any ideas??

Margaret O'Reilly · 4 March 2014 - 16:01

Can't forward or reply to emails. Top bar with 'Reply' 'Delete' 'Move To, ' etc. is half hidden. Calendar won't let me 'View Details.' Been a problem since very late last night (11 pm, EST).

Jose Flores · 4 March 2014 - 15:18

Outlook 2013 on Windows 8.1 continues to download the same emails I've deleted at least 7-9 times in the past hour. During the time that it is re-downloading these emails, it also closes, restarts, freezes and offers only the option to close program.

Soumit Mitruka · 3 March 2014 - 07:53

i can log into outlook.com and view my mail besides this, i cant reply and i cannot access onedrive, calender and messenger... its like this for a week now... anyone else having something similar? :/

Mark E Kent · 2 March 2014 - 15:51

I can not attach any files or PDF to my email I keep getting a box with the message Were still setting Please try again

Scott Kraft · 2 March 2014 - 14:09

when I get on out look.com I can only get the very top of the page can't check Email or anything else. has been that way for about four or five days. really sucks.

Halomart Halo · 2 March 2014 - 09:20

I cannot access all my hotmails, even though I key in correct passwords and address and I only attempt to login twice on on my pc today. Even tried changing passwords and the stupid security keys, sometimes can't even read what letters they are keep popping up

Alycia Bouslog · 2 March 2014 - 07:45

outlook has been down for 5 days now for me, it opens, but then i get a white sheet that covers everything. ever since they went live, all i get are problems

Laura Mahler · 1 March 2014 - 19:24

Now I not only can't get on Outlook, but I also can't get on the Live Chat for help. But everything else is still up and running!

Jon Sunfire · 1 March 2014 - 15:27

outlook.com is down here in the Detroit area. it works partially on my cellphone but I can only get new messages I cant retrieve emails in my folders like sent, draft and saved

Laura Mahler · 1 March 2014 - 15:07

Not sure why it keeps saying it is UP, when now a second person at Microsoft told me it is down. Or are they misinformed?

Terrie Lin · 1 March 2014 - 12:25

My Outlook mail has been down all day. I tried to fix it with suggestions on this page, refresh page, fix DNS probs, etc. No luck fixing it. I also changed my password and had multiple fix codes sent to my phone. Nothing has worked.. Frustrating. I am going on a trip and trying to get into my email

Alyona Shvarts · 1 March 2014 - 10:28

Cannot get into my email account with Outlook.com. Even thou it shows that outlook is up and running messages comes up as error on the page.

Laura Mahler · 1 March 2014 - 09:58

After 1/12 hours on phone and chat, was finally told there appears to be a problem with the server in my area, and to try again later. That sounds like it's down to me.

David Albertson · 1 March 2014 - 09:33

My Outlook is also down on my window 8.1 computer, but it is working on the app. Tried everything else...

Laura Mahler · 1 March 2014 - 08:55

Can't get onto my Outlook to read email on any browser. Can get to My MSN, but can't open email even from there. Now waiting for Live Chat.

Charles Wonch · 1 March 2014 - 08:21

I cant get onto my email account. WIll not allow me to get my mail. I have tried many diffrent pc's and devices.

Brenda Kamino · 1 March 2014 - 08:19

My outlook went down last night and is still not working, I keep getting the error message. And yesterday it took an hour to send/receive emails with photo attachments.

Angie Santiago · 1 March 2014 - 08:18

I cannot access my email. It is showing me how many emails I have but when I click on it a message comes on saying that this page cannot be displayed

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