Outlook.com website not working? Is it down right now?

Outlook.com Server Status Check
outlook.com screenshot
OutlookWebsite Name:
outlook.comURL Checked:
Response Time:
Last Down:
Checking Outlook
Please wait while we check the server...
Outlook Website Status History
Outlook.com server report and response time

The above graph displays service status activity for Outlook.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:42225.12 ms. 
08:50229.51 ms.
10:52226.59 ms. 
13:07219.58 ms.
15:08230.69 ms. 
17:09221.12 ms.
19:11230.53 ms. 
21:12222.21 ms.
23:19221.34 ms. 
01:29230.56 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 03:21

We have tried pinging Outlook website using our server and the website returned the above results. If outlook.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Outlook - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as m.outlook.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Outlook.com?
Tegan Haslam · 15 June 2015 - 23:29
· · Chrome 34.0 on Android

My outlook has been done for over a week! Doesn't matter what server or browser I can't get in. What is going on. June has been a tough month for outlook

Anna Colgan · 4 June 2015 - 08:13
· · Chrome 43.0 on Windows

I cannot access Outlook webmail this morning, June4th. It keeps telling me that my username or password is incorrect, but it's not.

Karhill Hill · 1 June 2015 - 06:42
· · Chrome 42.0 on Windows

The outlook email service is down/broken for some accounts. One account I have is working. The other account is broken: email sent to the account is rejected with a "delivery failed" notice and trying to access the outlook.com website to check email on the account fails with a generic "having an issue right now" message. June 1st

BearDeeny Carey · 20 August 2014 - 16:12
Brunei · Jabatan Telekom Brunei · Safari 7.0.5 on Mac

my outlook/hotmail has been inaccessible since yesterday. i tried opening on my 3G phone and it worked. i have tried the alternative DNS suggestion here on my safari but it didn't seem to work. i have bookmarked my inbox link because of how much a hassle it is to log into my hotmail account...

Reva Vandenboss · 12 August 2014 - 23:07
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

I want Outlook back! This is disturbing not to be able to get to my messages, etc. I've spent all evening trying to get to Outlook! Is it down, or, what's the deal with it!! Please fix it so I can resume being on it..............PLEASE!!!!!!

TA JH · 12 August 2014 - 09:55
Canada · Access Communications · Firefox 31.0 on Windows

just added my complaint as well. I cannot access outlook/hotmail all day. Too busy for this kind of service. In this day and age you'd think there would be some type of backup system in place. Whatever. Just fix it please.

Chrissy Rawlings · 8 August 2014 - 04:27
United Kingdom · Virgin Media · Firefox 31.0 on Windows

My Outlook/Hotmial has been unavailable all morning. Who is doing something about this. We should be notified instead of just left hanging like this. I am getting the same message as everyone else, Surely someone can update us. PLEASE

Marie Measley · 5 August 2014 - 16:11
United States · Armstrong Cable Services · Internet Explorer 11.0 on Windows

When entering outlook the following statement comes up: "we can't connect to Outlook.com right now". This has been occurring for a week making it unusable.

Alan Stanley · 30 July 2014 - 08:30
United Kingdom · Unitron Systems & Development · Firefox 31.0 on Windows

Outlook online down ? Mine has been down all afternoon. Mine states "Sorry, there seems to be a problem with Outlook.com right now" on Firefox, I.E. and Google Chrome

Jeane Lene · 21 July 2014 - 11:02
Philippines · ComClark Network & Technology Corp · Firefox 28.0 on Windows

I can't connect to Outlook (i'm using the web version).. Can't send e-mail to my clients.. Error message: An error occurred while processing your request.

Reference #97.6dcd4c17.1405965550.a47984d

Alok Jolly · 14 July 2014 - 10:06
United States · Optimum Online · Internet Explorer 11.0 on Windows

I'm having trouble today with outlook: just keeps "not responding" every time I'm trying to write an e-mail. Can we go back to the way it was before it became "Outlook"??? Worked MUCH better back then.

Patrick Wendland · 13 July 2014 - 15:51
United States · Comcast Cable · Firefox 31.0 on Mac

There is something terribly wrong with this site. I've had a number of issues with it. I cannot access via online or delete files from my iphone. No longer going to use Outlook as my email provider. The service is unpredictable.

Loo West · 10 July 2014 - 17:05
United Kingdom · BT · Internet Explorer 11.0 on Windows

Is it Microsoft being 'overprotective' re this code they want to send me before I access my emails or is it a scam? It says we all need to do this ..is this true?

Leighanne Situation · 10 July 2014 - 14:36
Canada · Cogeco Cable · Chrome 35.0 on Windows

I haven't been able to connect with my MSN outlook to check my emails at all... it keeps saying SSL connection error... when will this be fixed? I have important things saved on MSN, please help and fix... thank you

Paul Fairlie · 1 July 2014 - 16:38
Canada · Primus Telecommunications Canada · Firefox 30.0 on Windows

Have not been able to load the Outlook.com site, or any of its proxies, on any browser, all day. Trouble-shooted all possible problems from my end. And no one to contact. Sending a 'report' to MS doesn't help me.

Bart Ashton · 1 July 2014 - 15:39
United States · PenTeleData · Firefox 30.0 on Windows

I'm having issues. First, it loaded very slowly and looked very broken (everything was out of place and unaligned), and it wouldn't load at all when I reloaded.

Ilot Sea · 28 June 2014 - 01:22
India · Airtel Broadband · Chrome 35.0 on Windows

Unable to send or receive messages for the Hotmail (sivaramr) account.

Server Error: 5102
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x8DE20003

Sparkle Cleland · 26 June 2014 - 06:34
Australia · iiNet Limited · Internet Explorer 11.0 on Windows

Still no good.... outlook in Australia does not want to work. I can sign in... but that's it I cant open new emails, I cant send any emails and when I try to insert/upload a document it fails. Also I can not access any of the folders I have set up! Keeps saying not possible to connect right now... or I get a blank screen!

Ashlea-Jayne Sewell · 25 June 2014 - 23:20
Australia · Telstra Internet · Firefox 30.0 on Windows

Intermitten all day in Melbourne. As mentioned by others can receive but then not open to read, replies are being eaten, getting frozen if trying to delete multiple emails.

Jodie McCristal · 25 June 2014 - 22:51
Australia · Telstra Internet · Firefox 30.0 on Windows

its not sending anything is sluggish to save emails and sluggish to move through as well. what the heck. This is the only communication I have with my partner in the defence force and he is on execise at the moment. Not happy at all

Joshua Gladwin · 25 June 2014 - 22:48
Australia · Telstra Internet · Chrome 35.0 on Windows

Hello. I am experiencing unresponsiveness when trying to open and delete email. The same emails keep re-appearing once deleted and I frequently receive the message: "We can't connect to outlook.com right now. Please try again later".

Debi Presley Spinella · 25 June 2014 - 11:02
United States · Hughes Network Systems · Internet Explorer 8.0 on Windows

I can't sign into my outlook.com email, I tried yesterday and today and so far it is a blank white page and it say error on page at the bottom of my screen. I tried logging on on my cell and laptop, no luck... is the system down for repairs or ?? I am not tech savvy so, any advise appreciated as I am expecting job related emails.. this sucks! Thanks!

Dawn Hobbs · 24 June 2014 - 13:20
United Kingdom · Virgin Media · Chrome 35.0 on Windows

keep getting asked to log in to my account, then it says it is going to send a code to my piggyback account, it does it does not work - getting fed up with it, and wondering when i will be locked out full stop!

Ramon Velez · 24 June 2014 - 10:13
United States · AT&T Internet Services · Internet Explorer 11.0 on Windows

Here's a Microsoft link where you can view the current outlook.com status status.live.com/

Microsoft is showing all systems are up with no issues-Wrong!

JJ Johnston · 24 June 2014 - 09:51
United States · Verizon FiOS · Internet Explorer 11.0 on Windows

Outlook is definitely down, as there are reports all over the internet of the outage. I don't know why this website keeps showing it as online. They must just always show it as being online no matter what.

Ramon Velez · 24 June 2014 - 09:35
United States · AT&T Internet Services · Internet Explorer 11.0 on Windows

Outlook.com appears to be down at the moment along with ISP issues in the Orange County, CA area for TWC subscribers. Must be solar flares again! I've tried accessing Outlook.com from TWC network as well as my office in LA with no luck.
Why does IIDRN.com show outlook.com being up when there's clearly an issue with the site?

Dan Thorne · 24 June 2014 - 08:02
United States · Verizon Wireless · Internet Explorer 11.0 on Windows

Started with MS Lync yesterday. Today: Outlook 365 OWA unable to login, and Office Outlook unable to send/receive at all. status.office365.com/ and https://status.live.com/ are falsely reporting no errors.

Geary Morrill · 24 June 2014 - 07:59
United States · Charter Communications · Chrome 35.0 on Windows

Having serious issues with OWA & Exchange server connectivity at all of our locations... ranging from Florida to California and many many points between. Service seems to be coming and going, Multiple connectivity providers...

Dion Rowe · 19 June 2014 - 20:07
New Zealand · Fastcom Limited · Safari 6.0.1 on Mac

Over the past 2 days I've been getting this message when I try to reply or send emails: "We're unable to connect with Outlook right now. Check back later." - I think it's sending them but doesn't close the message box once it's been sent... just comes up with that message and hangs there.

Claire-Astrid Paepegaey · 19 June 2014 - 07:58
France · Orange France Wireless · Chrome 35.0 on Windows

Since "hotmail" has been transferred to "outlook" I feel like I've had much more trouble with my emails... It's not that annoying because it does not last very long, but there are many short "down" periods.

Christine O'Connor · 16 June 2014 - 23:18
Australia · Telstra Internet · Chrome 35.0 on Windows

I have been unable to send an email and also seem to have problems uploading the attachments..its very slow and i keep getting error messages saying unable to connect to outlook

Janis Taylor · 16 June 2014 - 11:22
United States · Charter Communications · Internet Explorer 11.0 on Windows

About a month ago I suddenly could not get into my MSN, or my Outlook email. The reason stated was something about security, but I thought they must want money. I tried everything then suddenly I could get into MSN but I have never been able to get into my email. The reason stated is "someone" tried to get in many times with the wrong password. That some was me when I could not get into MSN. Over a week ago I emailed MSN Outlook asking them to straighten out my email and let me back in. As of today I still cannot get into my email and I do not know what to do to make it work.

Shonna Barney Clark · 14 June 2014 - 08:36
United States · Prinetime Internet Solutions · Firefox 29.0 on Windows

Can't receive email right now... messages are being returned to senders. I get this message when I try to send something to my email account. Reporting-MTA: dns;COL004-MC5F14.hotmail.com
Received-From-MTA: dns;mail.prinetime.net
Arrival-Date: Sat, 14 Jun 2014 08:33:03 -0700

Final-Recipient: rfc822; email address@outlook.com
Action: failed
Status: 5.2.2
Diagnostic-Code: smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.

Don Naples · 13 June 2014 - 12:38
United States · AT&T U-verse · Chrome 35.0 on Mac

I've been getting the following message for the past few hours: "We're unable to connect with Outlook right now. Check back later." Sometimes it comes back for a few minutes, then hangs up again. Access to other Internet sites is fine, so I suspect the problem is not with my computer. It's very frustrating.

Stomper Jones III · 11 June 2014 - 00:36
United States · Verizon Internet Services · Internet Explorer 10.0 on Windows

I have been trying to send and email or save it as a draft for the past 45 minutes and keep getting an error that Outlook is down. So frustrating- would think OUTLOOK would be BETTER than THAT!

Sue Dowds · 7 June 2014 - 08:52
United Kingdom · Virgin Media · Internet Explorer 11.0 on Windows

I am unable to use outlook to send emails from @virginmedia.com or virgin.net to @me.com. I can use outlook to send to other email addresses. If I try and send them from the virgin web site or from @me.com on outlook it works fine. Virgin say it is not there problem as it works from the web site and @me say the same. They both say it must be a Outlook server problem. Have spoken to Microsoft and they want £65 for something that they are not sure if they can fix.

Cynthia Hansen Zehm · 3 June 2014 - 13:30
United States · CenturyLink · Firefox 16.0 on Mac

I have not been able to load the Outlook.com website to access my [2ea] Hotmail email accounts!!! for several days. This is so ridiculous and SO frustrating. I have had one of these accounts since "Day 1" on the Internet and stuck w/Hotmail - I even pay $19.99 per year for an upgraded account - thru thick and thin. This is disgusting. And no way to call or talk to anybody!!!

Marie Rutherford · 2 June 2014 - 16:21
Canada · Rogers Cable · Chrome 35.0 on Windows

Outlook has been responding very slowly most of the afternoon today. I am getting e-mails that appeared to have been sent (according to their time) up to 25 later than when they were originally sent.

Carol Trow · 2 June 2014 - 11:57
United Kingdom · BT · Chrome 35.0 on Windows

There is definitely something happening with Outlook right now. All day since late morning it has been very sluggish and now says it can't connect and a variety of various messages, while sending emails you think haven't gone. When new ones come in, you can't open them, all you can do is see they are there. Logging out and back in sorts the top one but not the rest. It is getting very frustrating.

Clare Louise Byrnes · 31 May 2014 - 13:03
United Kingdom · Exponential-E. · Chrome 35.0 on Windows

Outlook has been playing up all day. No new emails are appearing in my inbox but my account appears to still be sending mail. Any diagnosis/solution for the problem? Very frustrating!

Peter Makres · 31 May 2014 - 09:03
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Outlook.com is down for me today. Can send mail but new mail is not showing up in inbox. Have sent repeated test messages, none have come in nor has any other new mail come in today.

Sharifah Zahirah Alkadri · 31 May 2014 - 08:36
Singapore · SingNet Pte · Chrome 35.0 on Windows

I cant seem to access outlook. I need to access my email for important emails. But they said that im not connected to the real outlook.com therefore they did not allow me to do so. Pls help me with this issue as soon as possible. Im sure im not the only person experiencing this problem.

Louise Robitaille · 30 May 2014 - 19:36
Canada · Rogers Cable · Firefox 16.0 on Mac

Access to Outlook down for past 2 days. Microsoft tech support told me the problem was with my browser! Yeah! Right! tried other troubleshooting options and other browsers, to no avail. Is anyone at microsoft listening? Don't think so!

Lyn Worcester · 29 May 2014 - 21:09
Australia · TPG Internet · Internet Explorer 11.0 on Windows

I haven't received any mail for 4 hours now. When I try to send, it says Outlook is unavailable at the moment and saves the item in drafts. However, when I check sent items, it turns out the item has actually been sent!!!

Karen Parman · 29 May 2014 - 11:20
Canada · Rogers Cable · Chrome 35.0 on Windows

Outlook has not been working well for a few days. Today I cannot reach outlook at all. It will not open! Not just on google chrome but explorer too!!! Fix it!!!

Tyler Rae · 28 May 2014 - 19:42
Canada · Rogers Cable · Internet Explorer 11.0 on Windows

Out look is not working through Internet Explorer.. it keeps saying, TEMPORARILY UNAVAILABLE... but I don't think there is anything "temporary" about this because I haven't been able to access it for hours.

Jennifer Ashworth · 28 May 2014 - 12:59
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Having issues with my outlook.com too, not sending or receiving e-mails right now and yesterday it mark 999+ emails as unread that had already been opened. What is going on?

Kelly Girouard · 28 May 2014 - 09:34
Canada · Rogers Cable · Safari 6.0.5 on Mac

It takes about 10 minutes to open the page, if at all. If it finally does open there are things missing (for example the bar at the top of the screen that you usually use to compose messages ect. only has the word "new" as in "new message" I'm assuming, but that's all it says. This has been going on for over 5 hours. What's up?

Patti Wan · 27 May 2014 - 18:38
Canada · Shaw Communications · Chrome 35.0 on Windows

keeps asking for a code and the e-mail address is wrong. I have no code and can't have it sent as the e-mail address is wrong and as I can't access my e-mail how can it be sent anyway ?

Donna M. Warner-Gauronski · 24 May 2014 - 17:56
United States · Time Warner Cable · Internet Explorer 8.0 on Windows

Every time I try to log in now, I receive a message that there are only a few days left when a CODE is required, under the guise of 'security'. There is no security problem and I resent being forced to log in every single time.. When I say I do not have a code, it says where you should send a code, and it lists my email address INCORRECTLY--it lacks 1 digit. When I try to corrrect it, it will not allow a change. Outlook sucks! And it has ever since Outlook took over Hotmail!

Ruben Brache · 24 May 2014 - 04:05
United States · EarthLink · Chrome 34.0 on Windows

Even when it's running, Outlook.com is down. The performance is horrid. Other than Windows 8, no other single product has tainted the Microsoft brand as much as outlook.com. Shameful that it was released in the subpar condition that it is.

Scott Budden · 23 May 2014 - 14:42
United States · Wildblue Communications · Firefox 29.0 on Windows

Can't log into Outlook via ISP and can't send any emails via App on phone. This has been occurring for the past few hours and I need to send important business emails ASAP.

Melissa Atcheson · 23 May 2014 - 11:10
Canada · Bell Canada · Chrome 34.0 on Mac

I didn't receive any emails all morning (including test emails from myself... and I know at least one friend sent me an email this morning as I called her), and just like others have commented I could send emails... now I just got 1 new email from a friend, but none of the morning emails have come through as yet... what's up??

Snakee Sz · 23 May 2014 - 10:41
Romania · S.C. Interlink Banat S.R.L. · Firefox 29.0 on Windows

everybody seems to have the same problem, they dont receive email (microsoft problem) but u can send, hope that it will be fixed soon, this problem started this morning @us

Snakee Sz · 23 May 2014 - 09:51
Romania · S.C. Interlink Banat S.R.L. · Firefox 29.0 on Windows

outlook has a problem? Or Microsoft service? we are sending emails but the person receive it after 40min or more (almost everybody in office had today a problem with receiving emails)

Christine Atkinson · 23 May 2014 - 05:12
United Kingdom · Virgin Media · Chrome 35.0 on Windows

This is getting ridiculous!!! Have only been able to access e-mails sporadically and missing lots of important stuff in the meantime. Frustrating that I know the e-mails have been sent (flashes on screen very briefly) but cant get to them. Come on Microsoft get this sorted!!! A big corporation like you should have the techies to deal with this NOW

Paul Solem · 21 May 2014 - 19:43
United States · CenturyLink · Chrome 35.0 on Windows

Only a very small portion of the inbox shows and the rest of the screen is blank. I cannot see any messages or get into my mailbox although I can sign on.

Robbie Bootle · 19 May 2014 - 23:13
Australia · TPG Internet · Chrome 34.0 on Windows

hi, i have not received any emails for over a day now and i usually get emails from websites all the time, plus i am selling items online and the website says i should have a reply in my email but no emails are appearing in either my inbox or junk folder

Rosemarie DiGugliemo · 18 May 2014 - 17:19
United States · Verizon FiOS · Safari 6.1.1 on Mac

can't access my account, it says someone else may be using my account and allows me to reset the password. it accepts the new password but still won't let me log on and repeats that my account has been compromised.

Ron Montgomery · 17 May 2014 - 20:31
Canada · iWeb Technologies · Internet Explorer 11.0 on Windows

Hi Today on outlook when I tried to forward email, it won't let me because it says the email address may not be valid. It worked ok yesterday.
It seems that if you put a name on the people page under the name category and the only the email address in its category, then when you click on it to forward it, the name and email address comes up and now it says you cannot have a name included with the email address even though you only put the email address in its category on the contacts/people list. Why this change? I guess you have to remember everybody by their email address and cannot put their name on the people info page. I have hated outlook ever since it changed from Hotmail.

Judith Otteson · 16 May 2014 - 14:13
United States · Cox Communications · Internet Explorer 11.0 on Windows

It takes along time to open the outlook from the MSN website. The site keeps loading for more than 5 minutes before I reach the login page and after I signed in it took me more than 10 minutes to see my inbox. Everything was working perfectly fine till around 22.00 PST. d I have been facing this problem since early morning today. I am running a business and this is causing me a lot of problem. Please look into this on priority basis and fix this as soon as possible.

John Dunham · 16 May 2014 - 13:21
United States · Time Warner Cable · Chrome 34.0 on Windows

Outlook.com is only the web-facing address. There is more to Outlook.com that does down and this test doesn't do more than ping or smoke testing. I wish you could provide actual application testing as well.

Paul Fielding · 16 May 2014 - 11:32
United Kingdom · Sky Broadband · Chrome 34.0 on Windows

yah mine down too, i got a small piece of the page at the top of the screen, about five millimetres wide, its the right page as i can see a bit of my name, down all day now, i can access via windows 8 app for mail using tiles, but messages wont delete and old mail i got rid of ages ago, months ago even lol wish it was still hotmail and not outlook :( "COME ON MICROSOFT" sort it!

Tania Anikey · 14 May 2014 - 03:39
United Kingdom · voxclever · Internet Explorer 10.0 on Windows

Can get into Outlook and read mail, but can't reply or create new mails. Have refreshed page, cleared cache.. what's going on?

Also, 'Messenger is not available right now' is displayed..

Jade Kotze · 14 May 2014 - 01:15
South Africa · Vodacom · Internet Explorer 11.0 on Windows

My outlook.com account has not been functioning properly for the past couple of days and now I can not even log in to my account. I work off this email so please can someone help....

C Moore Bling · 13 May 2014 - 15:48
United Kingdom · Virgin Media · Chrome 34.0 on Windows

Got this message at the moment:
Sorry, there seems to be a problem with Outlook.com at the moment
If you continue to have this problem, please report it to Microsoft.

Cass Collett · 13 May 2014 - 02:27
South Africa · Vodacom · Firefox 28.0 on Windows

I have several tabs open and all of them are working perfectly except outlook/ hotmail. When I type it into the search bar it is the only one that eventually times out because it simply won't open and nothing shows up. I tried getting in via Google -> 'hotmail sign in' -> and then it took me to the page. I wrote my email but when I clicked send, it says: 'Cannot connect to Outlook right now'.

Now I have closed everything, switched my router off and back on, once again facebook and other websites are all working perfectly but Outlook isn't. When I tried getting in via google again it now just gives me a blank white page.

Please someone help! I have so much work to do via email today.

Louis Gebala · 12 May 2014 - 07:39
United States · Ingram Micro · Internet Explorer 10.0 on Windows

What's going on with Outlook? Haven't been able to access email since Friday? Tells me that someone else may be using my account; then when checking in using security info, then tells me to try again later; will not allow pass through; any ideas?

Edward Goodwin · 12 May 2014 - 04:39
United States · Comcast Cable · Firefox 30.0 on Windows

Ok for several days know I have tried to log into my email account with outlook.com I have tried to retrieve my email reset and no luck. I use this for my business and need it fixed now and can't find anyone to contact when i get the password reset email it says temporarily down. What the hell is going on???

Meredith Hopkins · 11 May 2014 - 05:53
United Kingdom · TalkTalk

Cannot access my outlook/hotmail which tells me that I have been trying too many times with the wrong password - I know my password and am aware that it is case sensitive! Have since changed password and it tells me the same thing. Have been on the phone - held in queue for 20 minutes - yet there has been no improvement. I am grateful to have found this site as I was beginning to feel totally incompetent. meredith

Derek Danie · 8 May 2014 - 19:02
United States · Time Warner Cable

Outlook lets me log in, but NONE of my emails or links or anything opens after logging in. I tap on emails and nothing happens!!! Ive seen this problem for weeks now, so come, get your act together Outlook

Jeri Simmons · 8 May 2014 - 04:41
United States · AT&T U-verse

I cannot get past the security protections to read my mail. the security protocol insists on using an old closed account to send the security code. there is no way to edit this information and no way to reach someone to help me get access.

Thelma Smith · 7 May 2014 - 09:32
United Kingdom · Orange Home UK

I have two Hotmail accounts, one is accessible but the other and the most important one is saying problems with Outlook.com. I've reported it to Microsoft. I've also tried to access it via Chrome but with no luck.

Carole Saylor · 6 May 2014 - 16:07
Costa Rica · Instituto Costarricense de Electricidad y Telecom.

Although I don't believe in consequences, I think this might be one of them. My email was working fine until I installed my VPN. I use the Thunderbird email application, which I like a lot, for three Hotmail accounts and two Yahoo accounts. After installing the VPN I could receive mail but could not send it on any of my accounts. I contacted the VPN and they sent me some numeric IP Addresses to put in my account settings. One for the Hotmail accounts and one for the Yahoo accounts. I did as instructed and the email seemed to work okay. It was late in the evening and I went to bed. The next morning, I could send and receive emails on the Yahoo accounts, but could only send emails on all of the Hotmail accounts.

My Thunderbird email program continually gives a message that the connection to the Hotmail server has timed out. And when I log into Hotmail on the web, I continually get the message that We can't connect to Outlook.com, please try later.

I guess I'd like to know if anyone else is having this same problem. I'd hate to think it was just me. :-)

I found a way to do a ping on the Hotmail server and to see response times for the past few days and the fastest response time for the last two days was 258.09 which seems very slow for a business computer. At least for a business that wants to stay in business.

Is Outlook / Hotmail going out of business without telling any of us? If it's not going to function, then it might as well be out of business.
A VERY unhappy customer, Carole

Michele Fowler · 6 May 2014 - 07:22
Spain · Eurona Wireless Telecom

I am unable to send or forward emails, please advise, I had no problems yesterday, just today.

Edit: It appears to be something to do with Firefox, as Google and Explorer are OK.

Nancy McCormick · 2 May 2014 - 08:36
United States · Comcast Cable

can't access Hotmail... microsoft page opens with "call us overprotective" but shows incorrect email address for me... one that I have not used in many years. What is going on?

Jeremy Henderson · 1 May 2014 - 21:37
United States · Comcast Cable

when sign in the main page for my email is white with a blue stripe at the top. I cant access my emails and i cant sign back out. It has been that way for a week? Whats going on?

Carrene Lim · 30 April 2014 - 20:49
Malaysia · Telekom Malaysia Berhad

unable to open my hotmail account in Outlook, after it's opened, flashes me and then everything disappears except of the top tabs. This happened started from a few weeks ago, please help!!!

Hannah Malone · 30 April 2014 - 08:40
United Kingdom · Sky Broadband

Outlook is down, I can log in, but it then only shows the top bar, but it is completly empty, except for my name. I cant see any of my emails. Please help!

Veronica Pond · 28 April 2014 - 17:05
United States · Comcast Cable

No excuse for this cruel punishment! I want my damn mail you MSN brats! You are on the web, provide a service, now let us access mail 24/7 or get off the damn internet!!! Since this afternoon I have been screaming my lungs raw. Next I have to break something because I am beyond rage mode now! How long are we going to be punished bastards?

Toni Powers · 28 April 2014 - 12:54
United States · Integra Telecom

I cannot log into my email account... they want me to enter a code they want to send to some bogus phone number (555-1212) and there is no way to change my account settings to enter a real phone number, or have them send it elsewhere... now I am completely locked out of my emails!!! WTF???

Pablo Jim Otondo Alquizalet · 25 April 2014 - 11:48
Bolivia · Jalasoft

Workaround for "I can log in, but it then only shows the top bar, but it is completely empty, except for my name":
- Login into outlook.com with Google Chrome
- Press F12 key or right click in the screen and inspect element
- In the browser will appear the dev tools and in it you have to click in the show drawer button ( it's an icon button in the right side > + 3 horizontal lines )
- Click in the emulation tab and in the select menu chose one of the options, I think it will work for all
- Click the emulate button
- Refresh the page, and with that I was able to use my outlook account, hope it works

David IronMan · 25 April 2014 - 09:26
United States · Time Warner Cable

I access msn.com fine, however upon clicking on outlook.com for my inbox, the site immediately displays website cannot display page. This has been an ongoing issue for this week and no other sites I surf all day long have this problem.

Bjarne Fyrstenborg · 25 April 2014 - 08:40
Denmark · Tele Danmark

I can't view the content on outlook.com cause of several javascript errors:

- Uncaught SyntaxError: Unexpected token,
- Uncaught TypeError: Cannot set property 'curtainConfig' of undefined
- Uncaught TypeError: Cannot read property 'timeouts' of undefined
- Uncaught TypeError: Cannot read property 'App0' of undefined

Please review your javascript code and fix it ASAP!

I can check the mail with the Outlook.com app for android, but it has some limitations..

Pehr Stålhök · 25 April 2014 - 08:13
Sweden · TeliaSonera AB

Outlook is down, I can log in, but it then only shows the top bar, but it is completly empty, except for my name. I cant see any of my emails. Please help!

Erik Hendriksen · 25 April 2014 - 07:31
Spain · Jazz Telecom

Outlook is down, I can log in, but it then only shows the top bar, but it is completly empty, except for my name. I cant see any of my emails. Please help!

Sharron Lehman · 25 April 2014 - 05:52
France · Bouygues Telecom

Outlook is down for me in Paris, France, and I can't access it from either IE or Chrome, nor can I access it from another computer. As a freelancer, this is KILLING me!

Niels Deleu · 24 April 2014 - 08:45
Belgium · Telenet N.V.

i can no longer sign in my live.be account.
however i have no problem loging in my alternative live.NL account.

When requesting password change i get the message the server is down and cannot help me further.

This email is signed to my own name, what do i have to do beside sending in 4 requests. post a picture of me holding my ID and smashing it in somoene's face ? (yes i am frustrated at this point and it has only been 2 days.)

Elica Marie Solon · 23 April 2014 - 20:56
Philippines · Philippine Long Distance Telephone

My Outlook mail has been down for 2 days now. I keep on refreshing it but I still can't open it. I need to check my mail on a daily basis. This sucks!

Elisa Santiago Garcia · 20 April 2014 - 01:58
Philippines · Philippine Long Distance Telephone

I can log in but there's nothing on the screen. This is not the first time i encountered this problem. Lately, i'm having difficulty accessing my account.

Ellh Politakh · 14 April 2014 - 16:36
Greece · FORTHnet SA

My outlook is down more than a week or so.the only thing i m seeing is half the headline and nothing more.i don t know if i have new mails or anything else

Anne Salway · 13 April 2014 - 03:47
Australia · Telstra Internet

I am unable to open any of my email with Outlook. Some of the emails I can deal with on my Ipad but not all are showing up on my Ipad. What can I do???

Karl Willis · 12 April 2014 - 13:49
United Kingdom · Virgin Media

Similarly to MANY other users.. I cannot use Hotmail/Outlook. I sign in ok but screen is blank (apart from about 1/6th banding at very top). Totally unusable!!! :(

Angelina Caia · 12 April 2014 - 07:00
Canada · Rogers Cable

When i login to two of my email accounts (hotmail and sympatico) I am asked to enter a code to access my accounts. I don't have a code. I have the option to have a temp code sent to my email account. (huh???). Sometimes i just get a message indicating that there is a problem with the server and to try again in a few minutes. I have not received or ecived emails for 2 days.

Deej Gordon · 11 April 2014 - 15:49
United States · Time Warner Cable

Outlook keep showing it needs to verify my identity. It needs a code, I don't have one and all I get is a message saying "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." This is the 2nd day for this crap.

Marlene Bryant · 11 April 2014 - 09:29
United States · Verizon FiOS

Outlook mail not working again through Google Chrome, but works OK with IE. What's up ??? The mail flashes, then goes away. I see a sliver of titles on top, but that's it !

Barbara Calver · 10 April 2014 - 08:19
United Kingdom · Virgin Media

My outlook hasnt received e mails since last night when updates were made to computer on shut down. can send emails but nothing has come through all day . not a computer geek but have done scans etc but no better, any ideas anyone?

Janice Harrington · 10 April 2014 - 04:43
United States · Vitro Corporation

Can login to Outlook but when I do it opens two windows... one inside of IE and one outside. Also, when I click on any email in my Inbox it won't show up in the preview window. This just started a few days ago. I'm using IE 11. Note: I have no problems with email on my Smartphone.

Lesley Davies · 9 April 2014 - 16:40
Australia · Telstra Internet

Same problem for me - got message "Welcome to the new outlook" - press continue then everything went white. I can log in but I only get a blank page. My hustand's e-mail works o.k. so decided to open an account with his e-mail provider but as soon as I logged in I was immediately sent to outlook and a blank page. What on earth is going on?

Trevor TJ Boone · 9 April 2014 - 11:14
New Zealand · Telecom New Zealand

Outlook.com is a disaster - connection errors abound, likely browser compatibility in the app. also the wild UI disparity between the web version and 8.1 is pathetic at best - also the functionality even makes gmail calendar look good....

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