Neopets.com website not working? Is it down right now?

Neopets.com Server Status Check
neopets.com screenshot
NeopetsWebsite Name:
www.neopets.comURL Checked:
Response Time:
Last Down:
Checking Neopets
Please wait while we check the server...
Neopets Website Status History
Neopets.com server report and response time

The above graph displays service status activity for Neopets.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06.Dec.2016
10:242.89 ms. 
06.Dec.2016
15:033.73 ms.
06.Dec.2016
18:272.25 ms. 
06.Dec.2016
20:511.98 ms.
06.Dec.2016
23:253.13 ms. 
07.Dec.2016
03:002.92 ms.
07.Dec.2016
05:182.89 ms. 
07.Dec.2016
08:062 ms.
07.Dec.2016
11:062.3 ms. 
07.Dec.2016
14:461.86 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:17

We have tried pinging Neopets website using our server and the website returned the above results. If neopets.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Neopets - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Neopets.com?
▼ LAST 6 MONTHS ...
Jessica Anderson · 6 August 2016 - 07:08
· · Chrome 51.0 on Windows

AUG5 - 6th wont let me log in keeps saying password is incorrect ive reset my password 4 times and still even with me resetting it.. wont let me log in

Monica Fergenbaum · 30 July 2016 - 11:25
· · Chrome 51.0 on Windows

I have been a user for 15 years and have not been able to log in for 3 weeks - keeps telling me my log in incorrect. I have filed 3 reports to support and no response.

Chelsea Farace · 6 July 2016 - 19:43
· · Chrome 51.0 on Windows

;; Down again. In the meantime anyone have a Island Hissi MP or a clothed Island Hissi they can lend me? xD I need the PB clothes~

Fatal Feline · 6 July 2016 - 15:11
· · Chrome 49.0 on Linux

Seriously?! Such a drag :( It's Wednesday, already! :\

Unique Zephlyn · 5 July 2016 - 01:10
· · Silk 50.2.1 on Kindle Fire

Hope its a Ddos
Screw you jump start

Dominic Kinigan · 4 July 2016 - 21:55
· · Chrome 51.0 on Windows

Who's going to stop the Pant Devil from stealing my Sniddberry Meerca Gobstopper???

Tori Sosa · 4 July 2016 - 21:51
· · Safari 9.0 on iPhone

I was gonna drag my friends into joining today, wonderful

Sara Jones · 4 July 2016 - 21:42
· · Chrome 51.0 on Windows

Dang! had a glitch of something yesterday where my shop was suddenly empty (never happens lol) and thought I'd lost a ton of items. That got fixed and now the site is down :/ hope they didn't get hacked

Kass Iris Harmon · 4 July 2016 - 21:34
· · Chrome 51.0 on Android

Back to 5 second ups and downs.

Marina Megalla · 4 July 2016 - 21:30
· · Chrome 51.0 on Windows

Suck a f#!king cock neopets.

Kali Hardie · 4 July 2016 - 21:17
· · Chrome 51.0 on Windows

Com'on, rains delaying holiday activites, and now neopets is prolonging my boredom. >.

Vikki Hanson · 4 July 2016 - 20:49
· · Opera Next 36.0.2130.65 on Windows

There is always at least one person left in charge when the offices are "closed". This person should have called for back-up.. least of all, they should let us know what's going on. They have a facebook page, they need to use it.

Unique Zephlyn · 4 July 2016 - 20:44
· · Silk 50.2.1 on Kindle Fire

Happy fourth of July, neopets.
-.-

Kass Iris Harmon · 4 July 2016 - 20:43
· · Chrome 51.0 on Android

JayJay, its during the 5 second ups and downs. Not the straight down lol. Its not hard to miss.

Michael Huang · 4 July 2016 - 20:18
· · Chrome 49.0 on Android

Seems like TNT is off for vacation, so there is so much lag going on.

Kass Iris Harmon · 4 July 2016 - 20:10
· · Chrome 51.0 on Android

Ive reported 12 people using automatic software to restock during this server crash. So be warned people.

Ólker La Torre González · 4 July 2016 - 19:47
· · Chrome 51.0 on Windows

It's like that because the offices are closed, people. They will open again tomorrow. Nothing can be done.

Ólker La Torre González · 4 July 2016 - 19:47
· · Chrome 51.0 on Windows

It's like that because the offices are closed, people. They will open again tomorrow. Nothing can be done.

Ólker La Torre González · 4 July 2016 - 19:46
· · Chrome 51.0 on Windows

It's like that because the offices are closed, people. They will open again tomorrow. Nothing can be done.

Ólker La Torre González · 4 July 2016 - 19:45
· · Chrome 51.0 on Windows

Ir's like that because the offices are closed, people. They will open again tomorrow. Nothing can be done.

Michael Huang · 4 July 2016 - 18:59
· · Firefox 47.0 on Windows

Ups and downs for the server...

Michael Huang · 4 July 2016 - 15:33
· · Firefox 47.0 on Windows

Already collected Altador Cup prizes and dailies. The thing is that the server is very laggy. Just noting this to know.

Nicole Celli · 4 July 2016 - 12:40
· · Chrome 51.0 on Android

Not working on laptop at all but it's working on my phone? Too bad I don't have Flash.

Taylor Alexander Garnett Phillips · 4 July 2016 - 11:57
· · Chrome 51.0 on Windows

Dammit, I just wanted to do my dailies before going out for the day.

Tiffany Lechler · 4 July 2016 - 04:50
· · Chrome 51.0 on Chrome OS

when you put something in auction for dirt cheap and neo goes down after one bid..f#!kers lol

Nicole Chan · 4 July 2016 - 04:47
· · Chrome 51.0 on Windows

I want to quit already. Damn, did anyone even played this year's Altador cup? Cause the prizy stuff in prize store can't even be found in user stores

Petro LaVindicas · 4 July 2016 - 04:29
· · Firefox 38.9 on Windows

I'm going to light some Neo you suck! m60s into the sky, look forward to it!

Tiffany Lechler · 4 July 2016 - 04:19
· · Chrome 51.0 on Chrome OS

f#!king neo.

Kass Iris Harmon · 4 July 2016 - 04:18
· · Chrome 51.0 on Android

We should all go on strike lol all 12 of us remaining players lmao

Petro LaVindicas · 4 July 2016 - 04:18
· · Firefox 38.9 on Windows

NO doubt we should expect more of the same on a "Holiday". There goes my festive happiness. Add to a crappy reboot of ID4 movie, neo goes on a bender and more craptastic bugs. CRAP!

Courtney Lowe · 4 July 2016 - 04:14
· · Chrome 51.0 on Mac

OMG, I just can't with this terrible lag all day and now it's down. I wouldn't pay monthly for this.

Kass Iris Harmon · 4 July 2016 - 04:10
· · Chrome 51.0 on Android

Wtf lmao All goddamn day with this shit XD

Ólker La Torre González · 4 July 2016 - 04:04
· · Chrome 51.0 on Windows

Jumpstart f#!ked up neopets.

Alice Wade · 4 July 2016 - 01:30
· · Chrome 51.0 on Windows

The lag is unreal.

Kass Iris Harmon · 4 July 2016 - 01:19
· · Chrome 51.0 on Android

Of course again lmfao. Cheap bastards.

Kass Iris Harmon · 4 July 2016 - 01:15
· · Chrome 51.0 on Android

Well thats some bullshit, up for 2 seconds then down. Come on neopets, get your shit back together before you end up like myspace.

Becky Langevin · 4 July 2016 - 01:07
· · Safari 9.1 on Mac

lol thats the perfect phrase for jumpstart

Kass Iris Harmon · 4 July 2016 - 01:05
· · Chrome 51.0 on Android

This is why i lose most auctions smfh

Petro LaVindicas · 4 July 2016 - 00:52
· · Firefox 38.9 on Windows

We are not only slow but we are down often, a future catch phrase for jumpstart?

Kass Iris Harmon · 4 July 2016 - 00:52
· · Chrome 51.0 on Android

What happen all their programers quit?

Anastasia Goldman · 4 July 2016 - 00:38
· · Chrome 51.0 on Windows

Soooooo slooooowwww

Tracy Mereschuk Flenke · 3 July 2016 - 17:25
· · Firefox 47.0 on Windows

Laggy all day?!! It's been laggy for the past month!! lol.

Kimmy Potter · 3 July 2016 - 16:51
· · Chrome 51.0 on Windows

It's down. Odd how this site is saying it's up. :/

Ruth Madeleine O'Brien · 3 July 2016 - 16:35
· · Chrome 51.0 on Windows

It's down now. It's been laggy all day.

Aaminah Chaudry · 3 July 2016 - 13:16
· · Chrome 51.0 on Windows

So laggy and it's so frustrating when the server keeps going off and on constantly. I just want to feed some Kads, dammit.

Michael Huang · 3 July 2016 - 12:47
· · Firefox 47.0 on Windows

It's down right now for me!

Michael Huang · 27 June 2016 - 14:55
· · Firefox 47.0 on Windows

Neopets is up, but running slow.

JayJay Smith · 27 June 2016 - 14:03
· · Opera Next 38.0.2220.31 on Windows

well 2 hrs until they are in office... prize shop, trudy, and etc all have glitches. They need to fix things!

Michael Huang · 27 June 2016 - 14:03
· · Firefox 47.0 on Windows

Instead of waiting for Neopets to be available, I am going to doodle with the comments. Not spamming, but chatting. :D

Michael Huang · 27 June 2016 - 14:01
· · Firefox 47.0 on Windows

Oops. I expect 30 - 50% of the users to be All-Star. It's now funny how some users gave up Altador Cup at the end.

Plantorian Cane · 27 June 2016 - 14:00
· · Firefox 47.0 on Windows

16 games short of all-star.

Michael Huang · 27 June 2016 - 13:58
· · Firefox 47.0 on Windows

Be forewarned that when the server is up and down, there are glitches you are going to encounter.

Michael Huang · 27 June 2016 - 13:57
· · Firefox 47.0 on Windows

Neopet is down right now. The only good thing is that I am All-Star rank. I'm glad that I made it! What about everyone? I except around 30% - 50% of users to be All-Star rank.

Plantorian Cane · 27 June 2016 - 13:51
· · Firefox 47.0 on Windows

-Pokes Neopets.com with a stick-

Lauren Carraway · 27 June 2016 - 13:51
· · Safari 9.1 on Mac

Down for a while now. I hope it's because they're fixing the neomail glitch. :/

Becky Langevin · 27 June 2016 - 13:43
· · Safari 9.1 on Mac

of course down again :(

Kass Iris Harmon · 27 June 2016 - 13:39
· · Chrome 51.0 on Android

They need to get back to fixing this, no wonder theyve lost 65% of players.

Petro LaVindicas · 27 June 2016 - 13:35
· · Firefox 38.9 on Windows

Say 1 hour, any guesses on how long?

Nancy Jean Olson · 27 June 2016 - 13:33
· · Chrome 49.0 on Windows

neopets is down right now

Petro LaVindicas · 27 June 2016 - 13:29
· · Firefox 38.9 on Windows

We are off to great start to the week. lol

ChrisandJessica McCormack · 27 June 2016 - 13:19
· · Chrome 51.0 on Android

Nothing will load neopets is completely down for me.

Michael Huang · 24 June 2016 - 11:40
· · Firefox 47.0 on Windows

The server is running, but there are so much mistaken glitches.

Michael Huang · 24 June 2016 - 11:34
· · Firefox 47.0 on Windows

Unfortunately, Neopets is down for me again. :(

Nancy Jean Olson · 24 June 2016 - 03:50
· · Chrome 49.0 on Windows

Neopets keeps going down. Killing my games

Alice Van · 24 June 2016 - 03:25
· · Chrome 51.0 on Windows

its fixed now!

Alice Van · 24 June 2016 - 03:14
· · Chrome 51.0 on Windows

Help!
mine is not working at all what do i do ?? i already change the DNS setting still not working!

Michael Huang · 24 June 2016 - 00:56
· · Firefox 47.0 on Windows

DId anyone notice the glitches in the server, like obtaining the same avatar and unexpected "Trudy Surprise" message? I did few times.

Michael Huang · 24 June 2016 - 00:45
· · Firefox 47.0 on Windows

I wish more staffs deal with server and Neopets stuff to avoid server issues.

Michael Huang · 24 June 2016 - 00:39
· · Firefox 47.0 on Windows

I remembered that Viacom used to take over Neopets years back before JumpStart. Now that JumpStart took over Neopets, I felt bad for those users who left and also those who are currently on Neopets against cheaters.

Michael Huang · 24 June 2016 - 00:36
· · Firefox 47.0 on Windows

Yes, I did Petro. Currently in Rank 19, but couldn't reach Star Rank very quickly. So lucky for users who made above Rank 20, which is proven by calculator.

Petro LaVindicas · 24 June 2016 - 00:23
· · Firefox 45.9 on Windows

Notice a pattern? slow, DOWN, UP, slow, DOWN.

Michael Huang · 23 June 2016 - 19:40
· · Firefox 47.0 on Windows

Hope the server runs quickly, now that it runs erratically and unstably. I hope I can reach All-Star rank by the end of the Altador Cup...

Michael Huang · 23 June 2016 - 19:13
· · Firefox 47.0 on Windows

Neopets is starting to get slow. I was having fun with Altador Cup, but the score submission is slowing me down. :(

Michael Huang · 23 June 2016 - 19:09
· · Firefox 47.0 on Windows

It's finally back up!

Petro LaVindicas · 23 June 2016 - 19:07
· · Firefox 45.9 on Windows

I should go get a hair cut. By the time I come back it probably will be back.

Becky Langevin · 23 June 2016 - 19:06
· · Safari 9.1 on Mac

neopets IS DOWNN :(

Michael Huang · 23 June 2016 - 19:06
· · Firefox 47.0 on Windows

It's down right now.

Petro LaVindicas · 23 June 2016 - 19:04
· · Firefox 45.9 on Windows

Down goes Frazier, down goes Frazier, down goes Frazier

Replace Frazier with Neopets and that's what's going down!

Kimmy Potter · 23 June 2016 - 17:20
· · Chrome 51.0 on Windows

It's super slow.

Berna Vd Kuylen · 17 June 2016 - 20:13
· · Chrome 51.0 on Windows

kan niet op neopets, neopets zegt al de hele dag wachtwoord ongeldig, hebben jullie dat probleem ook

▼ MORE THAN 6 MONTHS AGO ...
Petro LaVindicas · 5 June 2016 - 18:17
· · Firefox 38.9 on Windows

It's back but I'm still hunting for lunch. lol

Petro LaVindicas · 5 June 2016 - 18:15
· · Firefox 38.9 on Windows

Ho Hum... I guess It's time to hunt for lunch now.

Chris Nope · 5 June 2016 - 18:13
· · Firefox 46.0 on Windows

Well, damn...

Taylor Alexander Garnett Phillips · 5 June 2016 - 18:12
· · Chrome 50.0 on Windows

c r i e s

Clixsense - free online money 100% · 1 May 2016 - 07:50
· · Chrome 50.0 on Windows

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Rebecca Goodrum · 29 April 2016 - 16:14
· · Chrome 49.0 on Windows

Do Neopets Administrators ever actually answer any of these questions? Do they ever actually play or at least watch their website? This week's problem is that two ads are running simultaneously and causing game interruption. Seriously glad I'm not epileptic because that flashing would trigger an episode. it's Nick. I think they just sit back and rake in the money.

Ashley Crystal · 26 April 2016 - 07:08
· · Chrome 50.0 on Mac

UGH!!! DOWN AGAIN! How do they expect us to get DD done when they are down. Get your shit together already!

Carlos Stacy · 26 April 2016 - 07:06
· · Chrome 49.0 on Android

Down again pooh

Zack Triplet · 26 April 2016 - 04:49
· · Chrome 49.0 on Windows

It is working on and off actually

Melody Street · 26 April 2016 - 04:46
· · Chrome 50.0 on Mac

It's working for me now guys :)

Zack Triplet · 26 April 2016 - 04:46
· · Chrome 49.0 on Windows

working now but slow

Zack Triplet · 26 April 2016 - 04:36
· · Chrome 49.0 on Windows

I am getting access partly too maybe we need to wait five or ten minutes.

Albert Inocencio · 26 April 2016 - 04:26
· · Chrome 50.0 on Windows

partial access possible. need to refresh a lot for pages to load

Melody Street · 26 April 2016 - 04:25
· · Chrome 50.0 on Mac

...nevermind.

Melody Street · 26 April 2016 - 04:23
· · Chrome 50.0 on Mac

It's like half up now, Some pages aren't working for me, but I can log in at least .

Hero King · 26 April 2016 - 04:00
· · Chrome 49.0 on Windows

Do you think they're updating something?

Zack Triplet · 26 April 2016 - 03:44
· · Chrome 49.0 on Windows

Why is it saying the site is working here when it is down.

Autum Fox · 26 April 2016 - 03:37
· · Chrome 49.0 on Windows

"Neopets is temporarily offline" still...

Petro LaVindicas · 26 April 2016 - 03:28
· · Firefox 38.9 on Windows

You notice only vultures circle the air (like Josh) during a downtime?

Ashley Crystal · 26 April 2016 - 03:26
· · Chrome 50.0 on Mac

Why is it down? What happened? Says "up and reachable" but when I go to site it says "offline" wtf. What about DD!!

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