Neopets.com website not working? Is it down right now?

Neopets.com Server Status Check
neopets.com screenshot
NeopetsWebsite Name:
www.neopets.comURL Checked:
Response Time:
Last Down:
Checking Neopets
Please wait while we check the server...
Neopets Website Status History
Neopets.com server report and response time

The above graph displays service status activity for Neopets.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
28.Jul.2016
13:141.93 ms. 
28.Jul.2016
20:494.72 ms.
29.Jul.2016
02:462.24 ms. 
29.Jul.2016
07:491.98 ms.
29.Jul.2016
11:592.55 ms. 
29.Jul.2016
19:123.16 ms.
29.Jul.2016
23:282.41 ms. 
30.Jul.2016
03:042.7 ms.
30.Jul.2016
18:512.37 ms. 
31.Jul.2016
00:272.09 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 01:34

We have tried pinging Neopets website using our server and the website returned the above results. If neopets.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Neopets - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Neopets.com?
▼ LAST 30 DAYS ...
Amy Xie · 14 July 2016 - 06:39
· · Chrome 51.0 on Windows

all my accounts are disabled. I recently made sides and registered for a contest too.

Michael Huang · 6 July 2016 - 19:37
· · Firefox 47.0 on Windows

Server down the drain... It's down right now...

Mercedes Rose Mitchell · 5 July 2016 - 00:54
· · Chrome 51.0 on Windows

This is so painfull.

Kass Iris Harmon · 4 July 2016 - 21:51
· · Chrome 51.0 on Android

So glad I dont pay monthly for this.

Dominic Kinigan · 4 July 2016 - 21:50
· · Chrome 51.0 on Windows

Looks like my Jubjub is going to have to sweat out his Ugga-Ugga illness on his own tonight.

Deana T. Albertini-Menke · 4 July 2016 - 20:24
· · Internet Explorer 11.0 on Windows

Neopets is timed out so does not load 4:40 EST.

Kass Iris Harmon · 4 July 2016 - 20:23
· · Chrome 51.0 on Android

There is lag and server crashes even when they tnt is in office.

JayJay Smith · 4 July 2016 - 20:21
· · Opera Next 38.0.2220.31 on Windows

how would you know if they are restocking if servers are down? i can't even get log in page to load

Met-Fans United · 4 July 2016 - 19:40
· · Internet Explorer 11.0 on Windows

longest i was on without crashing was 45 min. come on now neopets. my only day off and I can't even play my games. if this keeps up i will be cancelling my premium.

Michael Huang · 4 July 2016 - 15:35
· · Firefox 47.0 on Windows

I'm sure that TNT will be back after the holiday. I am hoping that the servers will be smooth every time, even when TNT is not available.

Tiffany Rhoads · 4 July 2016 - 10:59
· · Chrome 51.0 on Windows

It's just logged me in after a 5 minute lag. I guess that's the most progress I've gotten all weekend. :/

Caitlin Salow · 4 July 2016 - 05:30
· · Safari 9.0 on iPhone

If only Adam and Donna still owned Neopets...

Petro LaVindicas · 4 July 2016 - 05:04
· · Firefox 38.9 on Windows

I have the answer, after some icing of ACG members, they have launching ddOS attacks. I'm only guessing that is what happened.

Petro LaVindicas · 4 July 2016 - 04:56
· · Firefox 38.9 on Windows

That can't be it. There are thousands upon thousands of auctions occurring daily, most likely the influx of new AC items in auctions may or may not cause it, I've been in and out of hiatus so I can't be an authority on this, someone familiar with events and auctions should comment.

Petro LaVindicas · 4 July 2016 - 04:45
· · Firefox 38.9 on Windows

So some dude was rockin a "All Damn Day!" T-shirt, I need that to express how bad Neo has been.

Teri Micderner · 4 July 2016 - 04:21
· · Chrome 51.0 on Windows

no never to anyone ever so weird

Teri Micderner · 4 July 2016 - 04:09
· · Chrome 51.0 on Windows

Oh great... and they won't be in office until Tuesday bc of the holiday weekend. They can't let it be down that long... right?

Petro LaVindicas · 4 July 2016 - 02:05
· · Firefox 38.9 on Windows

This reminds of that the old comedy skit, sometimes our lights on, and sometimes it's not.

Petro LaVindicas · 4 July 2016 - 01:42
· · Firefox 38.9 on Windows

They need to plan for light and fluffy events that don't crowd their Atari Jaguar servers.

Alexandra Laub · 4 July 2016 - 01:23
· · Chrome 51.0 on Windows

My favorite neopets day of the month and I can't even enjoy it :(

Caitlin Salow · 4 July 2016 - 00:47
· · Chrome 51.0 on Windows

Super slow right now!

Michael Huang · 3 July 2016 - 21:01
· · Firefox 47.0 on Windows

Very laggy this time.

Paul Thomasson Andrew Tveit · 3 July 2016 - 17:59
· · Chrome 51.0 on Windows

well... MORE laggy today than it has been for most of a week...?

Tracy Mereschuk Flenke · 3 July 2016 - 17:26
· · Firefox 47.0 on Windows

Right!!! They did it on purpose, jerks. lol.

Dan Gustafson · 3 July 2016 - 16:49
· · Chrome 51.0 on Windows

Really annoying for the site to go down on half price day.

Jamiesue Yarchuk · 3 July 2016 - 16:38
· · Chrome 50.0 on Chrome OS

Well this blows. The lag is unreal, you can't get anything done.

Petro LaVindicas · 3 July 2016 - 13:21
· · Firefox 38.9 on Windows

Oh Great! I'm on Brain Tree Quest, I'll go visit 7-11 and maybe it will be back by then.

▼ LAST 6 MONTHS ...
Michael Huang · 27 June 2016 - 14:55
· · Firefox 47.0 on Windows

Neopets is up, but running slow.

JayJay Smith · 27 June 2016 - 14:03
· · Opera Next 38.0.2220.31 on Windows

well 2 hrs until they are in office... prize shop, trudy, and etc all have glitches. They need to fix things!

Michael Huang · 27 June 2016 - 14:03
· · Firefox 47.0 on Windows

Instead of waiting for Neopets to be available, I am going to doodle with the comments. Not spamming, but chatting. :D

Michael Huang · 27 June 2016 - 14:01
· · Firefox 47.0 on Windows

Oops. I expect 30 - 50% of the users to be All-Star. It's now funny how some users gave up Altador Cup at the end.

Plantorian Cane · 27 June 2016 - 14:00
· · Firefox 47.0 on Windows

16 games short of all-star.

Michael Huang · 27 June 2016 - 13:58
· · Firefox 47.0 on Windows

Be forewarned that when the server is up and down, there are glitches you are going to encounter.

Michael Huang · 27 June 2016 - 13:57
· · Firefox 47.0 on Windows

Neopet is down right now. The only good thing is that I am All-Star rank. I'm glad that I made it! What about everyone? I except around 30% - 50% of users to be All-Star rank.

Plantorian Cane · 27 June 2016 - 13:51
· · Firefox 47.0 on Windows

-Pokes Neopets.com with a stick-

Lauren Carraway · 27 June 2016 - 13:51
· · Safari 9.1 on Mac

Down for a while now. I hope it's because they're fixing the neomail glitch. :/

Becky Langevin · 27 June 2016 - 13:43
· · Safari 9.1 on Mac

of course down again :(

Kass Iris Harmon · 27 June 2016 - 13:39
· · Chrome 51.0 on Android

They need to get back to fixing this, no wonder theyve lost 65% of players.

Petro LaVindicas · 27 June 2016 - 13:35
· · Firefox 38.9 on Windows

Say 1 hour, any guesses on how long?

Nancy Jean Olson · 27 June 2016 - 13:33
· · Chrome 49.0 on Windows

neopets is down right now

Petro LaVindicas · 27 June 2016 - 13:29
· · Firefox 38.9 on Windows

We are off to great start to the week. lol

ChrisandJessica McCormack · 27 June 2016 - 13:19
· · Chrome 51.0 on Android

Nothing will load neopets is completely down for me.

Michael Huang · 24 June 2016 - 11:40
· · Firefox 47.0 on Windows

The server is running, but there are so much mistaken glitches.

Michael Huang · 24 June 2016 - 11:34
· · Firefox 47.0 on Windows

Unfortunately, Neopets is down for me again. :(

Nancy Jean Olson · 24 June 2016 - 03:50
· · Chrome 49.0 on Windows

Neopets keeps going down. Killing my games

Alice Van · 24 June 2016 - 03:25
· · Chrome 51.0 on Windows

its fixed now!

Alice Van · 24 June 2016 - 03:14
· · Chrome 51.0 on Windows

Help!
mine is not working at all what do i do ?? i already change the DNS setting still not working!

Michael Huang · 24 June 2016 - 00:56
· · Firefox 47.0 on Windows

DId anyone notice the glitches in the server, like obtaining the same avatar and unexpected "Trudy Surprise" message? I did few times.

Michael Huang · 24 June 2016 - 00:45
· · Firefox 47.0 on Windows

I wish more staffs deal with server and Neopets stuff to avoid server issues.

Michael Huang · 24 June 2016 - 00:39
· · Firefox 47.0 on Windows

I remembered that Viacom used to take over Neopets years back before JumpStart. Now that JumpStart took over Neopets, I felt bad for those users who left and also those who are currently on Neopets against cheaters.

Michael Huang · 24 June 2016 - 00:36
· · Firefox 47.0 on Windows

Yes, I did Petro. Currently in Rank 19, but couldn't reach Star Rank very quickly. So lucky for users who made above Rank 20, which is proven by calculator.

Petro LaVindicas · 24 June 2016 - 00:23
· · Firefox 45.9 on Windows

Notice a pattern? slow, DOWN, UP, slow, DOWN.

Michael Huang · 23 June 2016 - 19:40
· · Firefox 47.0 on Windows

Hope the server runs quickly, now that it runs erratically and unstably. I hope I can reach All-Star rank by the end of the Altador Cup...

Michael Huang · 23 June 2016 - 19:13
· · Firefox 47.0 on Windows

Neopets is starting to get slow. I was having fun with Altador Cup, but the score submission is slowing me down. :(

Michael Huang · 23 June 2016 - 19:09
· · Firefox 47.0 on Windows

It's finally back up!

Petro LaVindicas · 23 June 2016 - 19:07
· · Firefox 45.9 on Windows

I should go get a hair cut. By the time I come back it probably will be back.

Becky Langevin · 23 June 2016 - 19:06
· · Safari 9.1 on Mac

neopets IS DOWNN :(

Michael Huang · 23 June 2016 - 19:06
· · Firefox 47.0 on Windows

It's down right now.

Petro LaVindicas · 23 June 2016 - 19:04
· · Firefox 45.9 on Windows

Down goes Frazier, down goes Frazier, down goes Frazier

Replace Frazier with Neopets and that's what's going down!

Kimmy Potter · 23 June 2016 - 17:20
· · Chrome 51.0 on Windows

It's super slow.

Berna Vd Kuylen · 17 June 2016 - 20:13
· · Chrome 51.0 on Windows

kan niet op neopets, neopets zegt al de hele dag wachtwoord ongeldig, hebben jullie dat probleem ook

Petro LaVindicas · 5 June 2016 - 18:17
· · Firefox 38.9 on Windows

It's back but I'm still hunting for lunch. lol

Petro LaVindicas · 5 June 2016 - 18:15
· · Firefox 38.9 on Windows

Ho Hum... I guess It's time to hunt for lunch now.

Chris Nope · 5 June 2016 - 18:13
· · Firefox 46.0 on Windows

Well, damn...

Taylor Alexander Garnett Phillips · 5 June 2016 - 18:12
· · Chrome 50.0 on Windows

c r i e s

Clixsense - free online money 100% · 1 May 2016 - 07:50
· · Chrome 50.0 on Windows

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Rebecca Goodrum · 29 April 2016 - 16:14
· · Chrome 49.0 on Windows

Do Neopets Administrators ever actually answer any of these questions? Do they ever actually play or at least watch their website? This week's problem is that two ads are running simultaneously and causing game interruption. Seriously glad I'm not epileptic because that flashing would trigger an episode. it's Nick. I think they just sit back and rake in the money.

Ashley Crystal · 26 April 2016 - 07:08
· · Chrome 50.0 on Mac

UGH!!! DOWN AGAIN! How do they expect us to get DD done when they are down. Get your shit together already!

Carlos Stacy · 26 April 2016 - 07:06
· · Chrome 49.0 on Android

Down again pooh

Zack Triplet · 26 April 2016 - 04:49
· · Chrome 49.0 on Windows

It is working on and off actually

Melody Street · 26 April 2016 - 04:46
· · Chrome 50.0 on Mac

It's working for me now guys :)

Zack Triplet · 26 April 2016 - 04:46
· · Chrome 49.0 on Windows

working now but slow

Zack Triplet · 26 April 2016 - 04:36
· · Chrome 49.0 on Windows

I am getting access partly too maybe we need to wait five or ten minutes.

Albert Inocencio · 26 April 2016 - 04:26
· · Chrome 50.0 on Windows

partial access possible. need to refresh a lot for pages to load

Melody Street · 26 April 2016 - 04:25
· · Chrome 50.0 on Mac

...nevermind.

Melody Street · 26 April 2016 - 04:23
· · Chrome 50.0 on Mac

It's like half up now, Some pages aren't working for me, but I can log in at least .

Hero King · 26 April 2016 - 04:00
· · Chrome 49.0 on Windows

Do you think they're updating something?

Zack Triplet · 26 April 2016 - 03:44
· · Chrome 49.0 on Windows

Why is it saying the site is working here when it is down.

Autum Fox · 26 April 2016 - 03:37
· · Chrome 49.0 on Windows

"Neopets is temporarily offline" still...

Petro LaVindicas · 26 April 2016 - 03:28
· · Firefox 38.9 on Windows

You notice only vultures circle the air (like Josh) during a downtime?

Ashley Crystal · 26 April 2016 - 03:26
· · Chrome 50.0 on Mac

Why is it down? What happened? Says "up and reachable" but when I go to site it says "offline" wtf. What about DD!!

Petro LaVindicas · 26 April 2016 - 03:25
· · Firefox 38.9 on Windows

Josh, I could pull data outta my butt and say the same thing but you get the point.

Joshua Pennifield · 26 April 2016 - 03:23
· · Chrome 49.0 on Mac

Only about 1/4 of the people playing neopets these days are legit. everyone else uses aid to get game avatars and use other programs to earn nps.

Petro LaVindicas · 26 April 2016 - 03:18
· · Firefox 38.9 on Windows

Josh why don't you give it up, people would rather work and achieve accomplishments than to take shortcuts in life and not feel as if they earned their lot in life. These cheaters are like fleas, they keep coming back, if Neopets needs time, I hope they clear as many cheaters as they can get. Even if they come back.

Joshua Pennifield · 26 April 2016 - 03:16
· · Chrome 49.0 on Mac

oh yeah and make sure you say bbqjosh referred you. :)
come buy my accounts and nps please!! :P

Joshua Pennifield · 26 April 2016 - 03:09
· · Chrome 49.0 on Mac

you can buy nps 100mil is about $200. come to Clraik.com to buy as many nps as you want!

Petro LaVindicas · 26 April 2016 - 03:08
· · Firefox 38.9 on Windows

Just a sidenote or aside, if people actually saw something like an auction for 1 duboon coin for 100m and said nothing, isn't that like being a witness to murder and not saying anything to law enforcement? Just throwing that out there...

Karma Gee · 26 April 2016 - 02:59
· · Chrome 49.0 on Windows

Does anyone know how long this will go on for?

Joshua Pennifield · 26 April 2016 - 02:58
· · Chrome 49.0 on Mac

everyone should come on Clraik.com and chat. Learn how to buy legit nps ;)

Debra Yun · 26 April 2016 - 02:55
· · Chrome 49.0 on Windows

does this mean we will miss our dd or do you think they will extend todays?

Petro LaVindicas · 26 April 2016 - 02:51
· · Firefox 38.9 on Windows

If people are duplicating nps that may explain it, dubloon for 100m, that's not something take lightly and unfortunately rest of us hard working neopians are caught in the cross fire. :(

Carlos Stacy · 26 April 2016 - 02:50
· · Chrome 49.0 on Android

Yeah their use side accounts too get neopoints and send them main account through auction. Cheaters or they got rich friends buy cheap junk I tried pricing stuff high like that too see if I could get lucky but no such luck for me.

Stacey Lane Wagenheim · 26 April 2016 - 02:48
· · Chrome 49.0 on Windows

I was in the middle of important PC business. WHY does it have to be down when I actually have time to do anything?

Pamela Mihelffy Singh · 26 April 2016 - 02:44
· · Chrome 50.0 on Windows

what????? 100mil for a dubloon?????? Oh my

Pamela Mihelffy Singh · 26 April 2016 - 02:41
· · Chrome 50.0 on Windows

I love neopets when they are not down or laggy xx

Hannah Huber · 26 April 2016 - 02:40
· · Chrome 49.0 on Windows

Ouch... There's been some weird stuff happening, though. Yesterday I saw someone buying a one dubloon coin for 100m(100,000,000) Neopoints on auction... If people are duplicating neopoints, this could be very bad.

Pamela Mihelffy Singh · 26 April 2016 - 02:36
· · Chrome 50.0 on Windows

OMG xx didn't get a cance to do my dailies - woke up late and just did DD and left for work ugh... also wanted to keep trying dubloon disaster as challenged AAA and keep getting killed at the 800 mark doing them 2 by 2 :((( not happy

Alice Wade · 26 April 2016 - 02:30
· · Firefox 45.0 on Windows

Must go to bed soon and no chance to do what I needed to do. I did get the DD done but so much more to do.

Karma Gee · 26 April 2016 - 02:28
· · Chrome 49.0 on Windows

I wish it would hurry up!!!

Lillyanne Tran · 26 April 2016 - 02:26
· · Chrome 49.0 on Windows

Egggh, hopefully there's a reason for this :

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