Neopets.com website not working? Is it down right now?

Neopets.com Server Status Check
neopets.com screenshot
NeopetsWebsite Name:
www.neopets.comURL Checked:
Response Time:
Last Down:
Checking Neopets
Please wait while we check the server...
Neopets Website Status History
Neopets.com server report and response time

The above graph displays service status activity for Neopets.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
29.Apr.2016
21:182.73 ms. 
29.Apr.2016
23:222.42 ms.
30.Apr.2016
01:592.1 ms. 
30.Apr.2016
05:313.37 ms.
30.Apr.2016
09:562.66 ms. 
30.Apr.2016
12:452.61 ms.
30.Apr.2016
14:561.99 ms. 
30.Apr.2016
17:192.37 ms.
30.Apr.2016
19:342.29 ms. 
30.Apr.2016
21:452.75 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:34

We have tried pinging Neopets website using our server and the website returned the above results. If neopets.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Neopets - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Neopets.com?
▼ YESTERDAY ...
Rebecca Goodrum · 1 day 6 hours ago
· · Chrome 49.0 on Windows

Do Neopets Administrators ever actually answer any of these questions? Do they ever actually play or at least watch their website? This week's problem is that two ads are running simultaneously and causing game interruption. Seriously glad I'm not epileptic because that flashing would trigger an episode. it's Nick. I think they just sit back and rake in the money.

▼ LAST 7 DAYS ...
Ashley Crystal · 4 days 15 hours ago
· · Chrome 50.0 on Mac

UGH!!! DOWN AGAIN! How do they expect us to get DD done when they are down. Get your shit together already!

Carlos Stacy · 4 days 15 hours ago
· · Chrome 49.0 on Android

Down again pooh

Zack Triplet · 4 days 17 hours ago
· · Chrome 49.0 on Windows

It is working on and off actually

Melody Street · 4 days 17 hours ago
· · Chrome 50.0 on Mac

It's working for me now guys :)

Zack Triplet · 4 days 17 hours ago
· · Chrome 49.0 on Windows

working now but slow

Zack Triplet · 4 days 17 hours ago
· · Chrome 49.0 on Windows

I am getting access partly too maybe we need to wait five or ten minutes.

Albert Inocencio · 4 days 18 hours ago
· · Chrome 50.0 on Windows

partial access possible. need to refresh a lot for pages to load

Melody Street · 4 days 18 hours ago
· · Chrome 50.0 on Mac

...nevermind.

Melody Street · 4 days 18 hours ago
· · Chrome 50.0 on Mac

It's like half up now, Some pages aren't working for me, but I can log in at least .

Hero King · 4 days 18 hours ago
· · Chrome 49.0 on Windows

Do you think they're updating something?

Zack Triplet · 4 days 18 hours ago
· · Chrome 49.0 on Windows

Why is it saying the site is working here when it is down.

Autum Fox · 4 days 18 hours ago
· · Chrome 49.0 on Windows

"Neopets is temporarily offline" still...

Petro LaVindicas · 4 days 19 hours ago
· · Firefox 38.9 on Windows

You notice only vultures circle the air (like Josh) during a downtime?

Ashley Crystal · 4 days 19 hours ago
· · Chrome 50.0 on Mac

Why is it down? What happened? Says "up and reachable" but when I go to site it says "offline" wtf. What about DD!!

Petro LaVindicas · 4 days 19 hours ago
· · Firefox 38.9 on Windows

Josh, I could pull data outta my butt and say the same thing but you get the point.

Joshua Pennifield · 4 days 19 hours ago
· · Chrome 49.0 on Mac

Only about 1/4 of the people playing neopets these days are legit. everyone else uses aid to get game avatars and use other programs to earn nps.

Petro LaVindicas · 4 days 19 hours ago
· · Firefox 38.9 on Windows

Josh why don't you give it up, people would rather work and achieve accomplishments than to take shortcuts in life and not feel as if they earned their lot in life. These cheaters are like fleas, they keep coming back, if Neopets needs time, I hope they clear as many cheaters as they can get. Even if they come back.

Joshua Pennifield · 4 days 19 hours ago
· · Chrome 49.0 on Mac

oh yeah and make sure you say bbqjosh referred you. :)
come buy my accounts and nps please!! :P

Joshua Pennifield · 4 days 19 hours ago
· · Chrome 49.0 on Mac

you can buy nps 100mil is about $200. come to Clraik.com to buy as many nps as you want!

Petro LaVindicas · 4 days 19 hours ago
· · Firefox 38.9 on Windows

Just a sidenote or aside, if people actually saw something like an auction for 1 duboon coin for 100m and said nothing, isn't that like being a witness to murder and not saying anything to law enforcement? Just throwing that out there...

Karma Gee · 4 days 19 hours ago
· · Chrome 49.0 on Windows

Does anyone know how long this will go on for?

Joshua Pennifield · 4 days 19 hours ago
· · Chrome 49.0 on Mac

everyone should come on Clraik.com and chat. Learn how to buy legit nps ;)

Debra Yun · 4 days 19 hours ago
· · Chrome 49.0 on Windows

does this mean we will miss our dd or do you think they will extend todays?

Petro LaVindicas · 4 days 19 hours ago
· · Firefox 38.9 on Windows

If people are duplicating nps that may explain it, dubloon for 100m, that's not something take lightly and unfortunately rest of us hard working neopians are caught in the cross fire. :(

Carlos Stacy · 4 days 19 hours ago
· · Chrome 49.0 on Android

Yeah their use side accounts too get neopoints and send them main account through auction. Cheaters or they got rich friends buy cheap junk I tried pricing stuff high like that too see if I could get lucky but no such luck for me.

Stacey Lane Wagenheim · 4 days 19 hours ago
· · Chrome 49.0 on Windows

I was in the middle of important PC business. WHY does it have to be down when I actually have time to do anything?

Pamela Mihelffy Singh · 4 days 19 hours ago
· · Chrome 50.0 on Windows

what????? 100mil for a dubloon?????? Oh my

Pamela Mihelffy Singh · 4 days 19 hours ago
· · Chrome 50.0 on Windows

I love neopets when they are not down or laggy xx

Hannah Huber · 4 days 19 hours ago
· · Chrome 49.0 on Windows

Ouch... There's been some weird stuff happening, though. Yesterday I saw someone buying a one dubloon coin for 100m(100,000,000) Neopoints on auction... If people are duplicating neopoints, this could be very bad.

Pamela Mihelffy Singh · 4 days 19 hours ago
· · Chrome 50.0 on Windows

OMG xx didn't get a cance to do my dailies - woke up late and just did DD and left for work ugh... also wanted to keep trying dubloon disaster as challenged AAA and keep getting killed at the 800 mark doing them 2 by 2 :((( not happy

Alice Wade · 4 days 20 hours ago
· · Firefox 45.0 on Windows

Must go to bed soon and no chance to do what I needed to do. I did get the DD done but so much more to do.

Karma Gee · 4 days 20 hours ago
· · Chrome 49.0 on Windows

I wish it would hurry up!!!

Lillyanne Tran · 4 days 20 hours ago
· · Chrome 49.0 on Windows

Egggh, hopefully there's a reason for this :

Scarlet Leanne Pogonowski · 4 days 20 hours ago
· · Chrome 49.0 on Windows

gah this is ridiculous!

Brenda Medeiros · 4 days 20 hours ago
· · Firefox 45.0 on Windows

Shit I didn't send today's DD score :(

Alice Wade · 4 days 20 hours ago
· · Firefox 45.0 on Windows

How long must we wait?

Whitney Reyanne · 4 days 20 hours ago
· · Safari 9.1 on Mac

mehhhhhhh

Petro LaVindicas · 4 days 21 hours ago
· · Firefox 38.9 on Windows

The most optimistic round up in all of history, call it the reverse round up. lol

Petro LaVindicas · 4 days 21 hours ago
· · Firefox 38.9 on Windows

I know it's 512 but I just rounding up lol.

Petro LaVindicas · 4 days 21 hours ago
· · Firefox 38.9 on Windows

Oh hum, they must be adding a 520k SIMM chip to their server, that should increase the speed to server by 0.00001 percent. Yay!

▼ LAST 30 DAYS ...
Michelle Chu · 23 April 2016 - 00:44
· · Chrome 49.0 on Windows

None of the neopets games work? Am I missing some kind of add-on or plug ins?

Shans Kgb · 16 April 2016 - 04:12
· · Firefox 45.0 on Windows

but. my daily dare :p

Petro LaVindicas · 10 April 2016 - 21:57
· · Firefox 38.9 on Windows

Neopets need upgrade their gear and stop trying to use that old Commodore Amiga as a game server. xD lol

Sara Desmuke · 10 April 2016 - 21:54
· · Safari 9.0.3 on Mac

GG Neo.

▼ LAST 6 MONTHS ...
Barbara Roberts · 29 March 2016 - 18:27
· · Chrome 49.0 on Windows

can't get in says access to server is denied.

Diannika Alyse Starr · 20 March 2016 - 07:38
· · Chrome 49.0 on Windows

again??

Petro LaVindicas · 8 March 2016 - 00:06
· · Firefox 38.9 on Windows

"There back!" Like the little girl from Poltergeist said. hehe

Petro LaVindicas · 8 March 2016 - 00:04
· · Firefox 38.9 on Windows

Good thing I finished up just as it went down again. lol

Betsy Lim · 1 March 2016 - 07:27
· · Internet Explorer 10.0 on Windows

I tried to sign up to Neopets using my Facebook account, but when I clicked the Sign Up button, it always leads me to a page that says, "Opps, You must have an account to create a Neopet!
Sign Up for an account, or Login if you already have one!"
Erm....what?

Janna Franklin · 28 February 2016 - 03:40
· · Firefox 44.0 on Windows

Again? .... Really?

Savanah Mick · 28 February 2016 - 03:32
· · Firefox 44.0 on Windows

Down again...

Ashley Hand · 28 February 2016 - 03:26
· · Chrome 48.0 on Windows

Ridiculous, Keeps breaking.

Callie Gabriel Jacobs · 28 February 2016 - 03:11
· · Firefox 44.0 on Windows

It's down again....

Petro LaVindicas · 27 February 2016 - 23:15
· · Firefox 38.9 on Windows

oh snap down again! lol

Callie Gabriel Jacobs · 26 February 2016 - 13:39
· · Firefox 44.0 on Windows

It's too slow, can't NM or withdraw NPs from the bank as of now. I think the boards are fine though.

Candice Hughes · 26 February 2016 - 13:36
· · Chrome 42.0 on Windows

it's up, but it's being super slow :(

Mary Ellen · 26 February 2016 - 13:24
· · Internet Explorer 11.0 on Windows

I came on at 6:00 AM EST - Neopets was down - it is still down at 8:23 AM EST - Annoying

Callie Gabriel Jacobs · 26 February 2016 - 13:21
· · Firefox 44.0 on Windows

Yaaay I think it's back! ♥

Callie Gabriel Jacobs · 26 February 2016 - 13:20
· · Firefox 44.0 on Windows

The login page loaded for me!

Laura Michelle Isley · 26 February 2016 - 13:12
· · Chrome 48.0 on Windows

Ive been waiting sense ive been awake and i woke up @ 5am - now its 7am
grr

Laura Michelle Isley · 26 February 2016 - 13:11
· · Chrome 48.0 on Windows

This IS RIDICULOUS!!!

Candice Hughes · 26 February 2016 - 13:06
· · Chrome 42.0 on Windows

hopefully they'll be up in the next hour or so :/ I really need to train my pets lol

Linda Johnson Hage · 26 February 2016 - 12:51
· · Firefox 44.0 on Windows

This is the 4th morning in the past 10 days Neopets has been down for me. It is getting annoying.

陳柏帆 · 26 February 2016 - 12:04
· · Chrome 48.0 on Windows

I wonder how long it would last....

Serenity Semple · 26 February 2016 - 12:01
· · Internet Explorer 10.0 on Windows

Been down for me for awhile now, woo. >

Gena Watkins · 26 February 2016 - 11:32
· · Chrome 47.0 on Windows

Neopets message:

This webpage is not available

ERR_CONNECTION_TIMED_OUT

Nikki Louise · 16 February 2016 - 08:54
· · Chrome 48.0 on Windows

Keeps saying error temporarily offline and will let you play games, but they posted on facebook it will be up and down for the next couple days. Sadly ;c right when I was about to post a quote on the caption contest. Bah, until it's up I suppose I can wait :P

Samantha Zoë Reiss · 14 January 2016 - 02:48
· · Chrome 47.0 on Mac

The site is reachable but displays an error message showing that it is down.

Amanda Ortiz · 14 January 2016 - 02:46
· · Safari 9.0 on iPhone

Yup. It's still down for me. At least it's letting misplay some games in the mean time. Just no neopoints.

DesignsBy DeniseBeads · 14 January 2016 - 02:34
· · Chrome 47.0 on Windows

it was up for a little bit and there was updates for those two hours....but now it's down again.

DesignsBy DeniseBeads · 13 January 2016 - 23:46
· · Chrome 47.0 on Windows

Plushie tycoon isn't refreshing. The game is stopped right now. Auugggghhh

Susan Feigenbaum · 13 January 2016 - 23:19
· · Firefox 43.0 on Windows

ugh!! I better not go bankrupt on plushie tycoon, I'm missing the first refresh.

Brittany Michelle Case · 13 January 2016 - 19:20
· · Chrome 47.0 on Windows

According to Neopets facebook:
ATTENTION NEOPIA – Please be aware that Neopets.com may experience occasional downtime due to scheduled maintenance by our server providers between 8:00 AM Tuesday, Jan 12 – 8:00 AM Friday, Jan 15 NST/PST. During this time you might find the site unavailable, so any further updates from TNT can be found here on our official Facebook or on Twitter. Sorry for any inconvenience this might cause! http://budurl.me/NeoNF101116

Brett Hartel · 13 January 2016 - 18:58
· · Chrome 47.0 on Windows

Neopets is going to have up and downs until Friday Jan 15th, per their Facebook posting.

BitGeek Art · 8 December 2015 - 15:57
· · Chrome 34.0 on Android

It looks like it's the NC Mall that's breaking the site. When it's up briefly, all the links I've clicked have worked except for the NC Mall which says "504 - Gateway Timeout"

Prom's Here · 8 December 2015 - 15:55
· · Chrome 46.0 on Windows

kinda annoying.. it keeps coming up then it keeps on coming back down..

BitGeek Art · 8 December 2015 - 15:52
· · Chrome 34.0 on Android

Seems like we're going to have a yo-yo of a site for a while, it's back up again. But slow as shit. It'll most likely keep going online and offline for a while

BitGeek Art · 8 December 2015 - 15:46
· · Chrome 34.0 on Android

No, Tracy. Not a word from them. It's 07:44am in California though, so they're probably not even in the office yet - or they're there now and have only just seen the problem. If there's no message from them in the next 2 hours, then it'll most likely be that they know, and they're ignoring us

BitGeek Art · 8 December 2015 - 15:03
· · Chrome 34.0 on Android

Been waiting 5 hours for the site to come back up. This is ridiculous!
Imagine if the site was closed for good. JS made a quick escape, closed the site and ran for it xD

Tracy Mereschuk Flenke · 8 December 2015 - 14:16
· · Internet Explorer 10.0 on Windows

The ads pay for the site unfortunately. Put adblock through your settings if you use chrome or firefox.

Tracy Mereschuk Flenke · 8 December 2015 - 14:13
· · Internet Explorer 10.0 on Windows

Oh yeah, that's right! I forgot about that too. That's probably what crashed the site. LOL

Tiana Miyamoto · 8 December 2015 - 13:46
· · Chrome 47.0 on Windows

I hope the site will be back up soon or it will be a wasted day of my FFC, my lab ray cookie and missing an Advent Day.

Nikki Noffsinger · 8 December 2015 - 13:42
· · Chrome 46.0 on Windows

We have been unable to login all morning long. My son will be heartbroken if he misses an Advent day.

Michael Vincent Anello · 8 December 2015 - 13:24
· · Chrome 46.0 on Windows

Huh. Troubling. Now I'll have to wait to subject my poor snake to more experimental ray blasts.

Olivia González Yun · 8 December 2015 - 12:26
· · Chrome 47.0 on Windows

Whyyy?! Why are you down Neopets? T_T today is the first day of Stockings Stufftacular :(

Jennifer Lieu · 8 December 2015 - 12:09
· · Chrome 47.0 on Windows

LOL Neopets is down. How else am I supposed to procrastinate for my finals?

Grace Hannon · 8 December 2015 - 11:52
· · Firefox 38.0 on Mac

Oh no, I'm gone all day tomorrow (technically today) and I might miss advent calendar!!! D:

Joanne Ka Yan Leung · 8 December 2015 - 10:21
· · Chrome 47.0 on Mac

Jeez, it's down for 2 hr 4 mins already! My Tycoon Plushie game is probably still paying salary to its workers!

Julie Daniels · 3 December 2015 - 04:11
· · Chrome 47.0 on Mac

I cannot have a stable connection to neopets! It was never a problem before this and suddenly all the pages takes ages to load and when it takes too long, it says either

a) "Error: You have been directed to this page from the wrong place! If you KEEP getting this error, chances are you have some security settings enabled that are not letting you play Neopets correctly.Click here to see some tips that might help you fix this problem." on the Neopets site or

b) "Safari Can't Open the Page. Safari can't open the page "http://www.neopets.com/market.phtml?type=wizard" because the server where this page is located isn't responding"

Best thing is, when my laptop goes onto my mobile's hotspot it works fine. I thought it'd be my home WIFI but I have never encountered this problem until recently. Even when I've flushed my DNS cache and even tried going onto the Open DNS as suggested. They both don't work. What is wrong?!

Lynn Morris · 2 December 2015 - 15:40
· · Safari 9.0.1 on Mac

Page is constantly freezing, mostly because of the ads no one is looking at anyway. Fix!

Monica Brown · 27 November 2015 - 17:21
· · Chrome 46.0 on Windows

great time to go down when GMC is on :(....it has been down now for 15mins...I hope it comes back up soon!.

Susan Feigenbaum · 21 November 2015 - 04:30
· · Firefox 42.0 on Windows

agh! back down. Just in time for me to start a bunch of jobs on plushie tycoon without hiring any workers. Boo!

Elizabeth Miranti · 21 November 2015 - 03:20
· · Chrome 46.0 on Windows

For the last ten mnutes I get "Neopets is temporarily offline." How come you guys have it accessable? Weird.

Susan Feigenbaum · 21 November 2015 - 02:51
· · Firefox 42.0 on Windows

ok, site is now loading but with a neopets message that "Neopets is temporarily offline". Before it was just not responding at all

Susan Feigenbaum · 21 November 2015 - 02:36
· · Firefox 42.0 on Windows

Down for everyone? Bit of a relief, thought it was my internet. So darn annoying though...

▼ MORE THAN 6 MONTHS AGO ...
Dave Schulz · 25 January 2015 - 11:09
· · Firefox 35.0 on Windows

Up and (mostly) down all weekend. The Neopets tech staff should not (all) be off weekends when users are more likely to be using Neopets. I've had jobs where I had to work weekends, and there are plenty of people such as servers who don't get them off.

Ellanah Booth · 25 July 2014 - 06:36
Australia · Internode · Chrome 36.0 on Windows

Mine is down at the moment - Tried logging in on my ipad (flash browser) incase it was my computer - was redirected to a "neopets is down" page - so its up - but the authentication server seems to be down

Der Bengel · 9 July 2014 - 21:24
United States · Comcast Cable · Internet Explorer 9.0 on Windows

I cannot log in right now either. I am thinking they are working behind the scenese and messing it up for some of us. But I am getting irritated! This has been happening a LOT in the past month.

Patricia Hannam · 9 July 2014 - 21:13
United States · Comcast Cable · Firefox 30.0 on Windows

I was able to log in to a side account and go on the boards. People are saying they can't get into their main and that they have premium. I have premium so maybe it's an issue with that?

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