website not working? Is it down right now? Server Status Check screenshot
NeopetsWebsite Name:
www.neopets.comURL Checked:
Response Time:
Last Down:
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Neopets Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:202.59 ms. 
20:272.17 ms.
22:512.5 ms. 
01:513.06 ms.
04:422.45 ms. 
06:5540.29 ms.
09:162.21 ms. 
11:213.05 ms.
13:242.92 ms. 
16:132.57 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:45

We have tried pinging Neopets website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Neopets - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 30 DAYS ...
Samantha Zoë Reiss · 14 January 2016 - 02:48
· · Chrome 47.0 on Mac

The site is reachable but displays an error message showing that it is down.

Amanda Ortiz · 14 January 2016 - 02:46
· · Safari 9.0 on iPhone

Yup. It's still down for me. At least it's letting misplay some games in the mean time. Just no neopoints.

DesignsBy DeniseBeads · 14 January 2016 - 02:34
· · Chrome 47.0 on Windows

it was up for a little bit and there was updates for those two hours....but now it's down again.

Susan Feigenbaum · 14 January 2016 - 02:27
· · Firefox 43.0 on Windows

Plushie tycoon is down for me, nothings working

DesignsBy DeniseBeads · 13 January 2016 - 23:57
· · Chrome 47.0 on Windows

I lied, Plushie Tycoon is working behind the scenes.

DesignsBy DeniseBeads · 13 January 2016 - 23:46
· · Chrome 47.0 on Windows

Plushie tycoon isn't refreshing. The game is stopped right now. Auugggghhh

Susan Feigenbaum · 13 January 2016 - 23:19
· · Firefox 43.0 on Windows

ugh!! I better not go bankrupt on plushie tycoon, I'm missing the first refresh.

Brittany Michelle Case · 13 January 2016 - 19:20
· · Chrome 47.0 on Windows

According to Neopets facebook:
ATTENTION NEOPIA – Please be aware that may experience occasional downtime due to scheduled maintenance by our server providers between 8:00 AM Tuesday, Jan 12 – 8:00 AM Friday, Jan 15 NST/PST. During this time you might find the site unavailable, so any further updates from TNT can be found here on our official Facebook or on Twitter. Sorry for any inconvenience this might cause!

Brett Hartel · 13 January 2016 - 18:58
· · Chrome 47.0 on Windows

Neopets is going to have up and downs until Friday Jan 15th, per their Facebook posting.

Tracy Mereschuk Flenke · 29 December 2015 - 21:21
· · Firefox 43.0 on Windows

Really? Keeps going up and down.

BitGeek Art · 8 December 2015 - 15:57
· · Chrome 34.0 on Android

It looks like it's the NC Mall that's breaking the site. When it's up briefly, all the links I've clicked have worked except for the NC Mall which says "504 - Gateway Timeout"

Prom's Here · 8 December 2015 - 15:55
· · Chrome 46.0 on Windows

kinda annoying.. it keeps coming up then it keeps on coming back down..

BitGeek Art · 8 December 2015 - 15:52
· · Chrome 34.0 on Android

Seems like we're going to have a yo-yo of a site for a while, it's back up again. But slow as shit. It'll most likely keep going online and offline for a while

BitGeek Art · 8 December 2015 - 15:46
· · Chrome 34.0 on Android

No, Tracy. Not a word from them. It's 07:44am in California though, so they're probably not even in the office yet - or they're there now and have only just seen the problem. If there's no message from them in the next 2 hours, then it'll most likely be that they know, and they're ignoring us

BitGeek Art · 8 December 2015 - 15:03
· · Chrome 34.0 on Android

Been waiting 5 hours for the site to come back up. This is ridiculous!
Imagine if the site was closed for good. JS made a quick escape, closed the site and ran for it xD

Tracy Mereschuk Flenke · 8 December 2015 - 14:16
· · Internet Explorer 10.0 on Windows

The ads pay for the site unfortunately. Put adblock through your settings if you use chrome or firefox.

Tracy Mereschuk Flenke · 8 December 2015 - 14:13
· · Internet Explorer 10.0 on Windows

Oh yeah, that's right! I forgot about that too. That's probably what crashed the site. LOL

Tiana Miyamoto · 8 December 2015 - 13:46
· · Chrome 47.0 on Windows

I hope the site will be back up soon or it will be a wasted day of my FFC, my lab ray cookie and missing an Advent Day.

Nikki Noffsinger · 8 December 2015 - 13:42
· · Chrome 46.0 on Windows

We have been unable to login all morning long. My son will be heartbroken if he misses an Advent day.

Michael Vincent Anello · 8 December 2015 - 13:24
· · Chrome 46.0 on Windows

Huh. Troubling. Now I'll have to wait to subject my poor snake to more experimental ray blasts.

Olivia González Yun · 8 December 2015 - 12:26
· · Chrome 47.0 on Windows

Whyyy?! Why are you down Neopets? T_T today is the first day of Stockings Stufftacular :(

Jennifer Lieu · 8 December 2015 - 12:09
· · Chrome 47.0 on Windows

LOL Neopets is down. How else am I supposed to procrastinate for my finals?

Grace Hannon · 8 December 2015 - 11:52
· · Firefox 38.0 on Mac

Oh no, I'm gone all day tomorrow (technically today) and I might miss advent calendar!!! D:

Joanne Ka Yan Leung · 8 December 2015 - 10:21
· · Chrome 47.0 on Mac

Jeez, it's down for 2 hr 4 mins already! My Tycoon Plushie game is probably still paying salary to its workers!

Julie Daniels · 3 December 2015 - 04:11
· · Chrome 47.0 on Mac

I cannot have a stable connection to neopets! It was never a problem before this and suddenly all the pages takes ages to load and when it takes too long, it says either

a) "Error: You have been directed to this page from the wrong place! If you KEEP getting this error, chances are you have some security settings enabled that are not letting you play Neopets correctly.Click here to see some tips that might help you fix this problem." on the Neopets site or

b) "Safari Can't Open the Page. Safari can't open the page "" because the server where this page is located isn't responding"

Best thing is, when my laptop goes onto my mobile's hotspot it works fine. I thought it'd be my home WIFI but I have never encountered this problem until recently. Even when I've flushed my DNS cache and even tried going onto the Open DNS as suggested. They both don't work. What is wrong?!

Lynn Morris · 2 December 2015 - 15:40
· · Safari 9.0.1 on Mac

Page is constantly freezing, mostly because of the ads no one is looking at anyway. Fix!

Monica Brown · 27 November 2015 - 17:21
· · Chrome 46.0 on Windows

great time to go down when GMC is on :( has been down now for 15mins...I hope it comes back up soon!.

Susan Feigenbaum · 21 November 2015 - 04:30
· · Firefox 42.0 on Windows

agh! back down. Just in time for me to start a bunch of jobs on plushie tycoon without hiring any workers. Boo!

Elizabeth Miranti · 21 November 2015 - 03:20
· · Chrome 46.0 on Windows

For the last ten mnutes I get "Neopets is temporarily offline." How come you guys have it accessable? Weird.

Susan Feigenbaum · 21 November 2015 - 02:51
· · Firefox 42.0 on Windows

ok, site is now loading but with a neopets message that "Neopets is temporarily offline". Before it was just not responding at all

Susan Feigenbaum · 21 November 2015 - 02:36
· · Firefox 42.0 on Windows

Down for everyone? Bit of a relief, thought it was my internet. So darn annoying though...

Dave Schulz · 25 January 2015 - 11:09
· · Firefox 35.0 on Windows

Up and (mostly) down all weekend. The Neopets tech staff should not (all) be off weekends when users are more likely to be using Neopets. I've had jobs where I had to work weekends, and there are plenty of people such as servers who don't get them off.

Ellanah Booth · 25 July 2014 - 06:36
Australia · Internode · Chrome 36.0 on Windows

Mine is down at the moment - Tried logging in on my ipad (flash browser) incase it was my computer - was redirected to a "neopets is down" page - so its up - but the authentication server seems to be down

Der Bengel · 9 July 2014 - 21:24
United States · Comcast Cable · Internet Explorer 9.0 on Windows

I cannot log in right now either. I am thinking they are working behind the scenese and messing it up for some of us. But I am getting irritated! This has been happening a LOT in the past month.

Patricia Hannam · 9 July 2014 - 21:13
United States · Comcast Cable · Firefox 30.0 on Windows

I was able to log in to a side account and go on the boards. People are saying they can't get into their main and that they have premium. I have premium so maybe it's an issue with that?

Andrea Wilson · 9 July 2014 - 21:07
United States · Comcast Cable · Firefox 30.0 on Windows

I can't log in either - since about 8:45pm PST, 7/9/2014. I try to log in and it just sits there, attempting to load a page, doing nothing. My other account works fine, and clearing my cache/restarting PC/using other browers/etc doesn't help.

Hélène Lessard · 9 July 2014 - 21:03
Canada · Cogeco Cable · Chrome 35.0 on Mac

It is down ! I was just posting in my guild and them, it has a white screen. I refresh thinking it was a bug, but now iM disconnected and can't even go back in my main account. Hopely it be okay tomorrow morning.

Patricia Hannam · 9 July 2014 - 20:53
United States · Comcast Cable · Firefox 30.0 on Windows

Thank goodness it's not just me. I was about to start freaking out thinking someone was wrong with my account!

Paul Thomasson Andrew Tveit · 9 July 2014 - 20:50
United States · Comcast Cable · Chrome 35.0 on Windows

it says it is up and usable... but that does not seem to be the case on my end... and I was playing KQ a second before...

Audrea Cook · 4 June 2014 - 04:57
United States · CenturyLink · Chrome 35.0 on Windows

The site has been bad ever since the AC started this week. It was only a matter of time. Hope they fix it soon!

Felicia Rose · 28 May 2014 - 12:23
Canada · Rogers Cable · Firefox 29.0 on Windows

How awful is the ac going to be this year if the site is crapping out for no reason and things are kind of slow?

Felicia Rose · 28 April 2014 - 20:02
Canada · Rogers Cable

I just wanna buy some damn plushies, why does this have to be a thing every time I need to go through a lot of pages.

Peter Cowsar · 31 March 2014 - 18:20
United States · Time Warner Cable

Neopets will be back in about 30 minutes unless the hackers can get into the account files in which case it will not be back ever.

Courtney Kahley · 6 February 2014 - 12:24
United States · OARnet

I have a seperate account, but I want to connect to my Neopets account on Facebook, but it won't let me. :/

Pym Sparshott · 17 December 2013 - 09:48
Canada · Bell Canada

I was most of the way through the crossword. Now will be timed out. Oh well, it's finite. Just glad it isn't my machine....

Lexi Atel · 5 November 2013 - 13:10
United States · Wireless Data Service Provider Corporation

Dang... it's down again... :( Stupid site... I better not have my Plushie Tycoon game messed up over this **grumbles*

Katie Davidson · 29 October 2013 - 02:13
United Kingdom · Sky Broadband

STILL NOT ABLE TO GET ONTO NEOPETS!!! it's now way past a little bit of down time, it's gone past a possible server glitch, it's not broken. i think this is the down spiral of neopets. but that's me in a massive rage.

up-down-up-down it's like a phone switchboard, and this is meant to be a fun site for kids, although it stopped being that when it got brought by a shitty company. but i was and kinda am still addicted. do i care no not really i just want it back so i can resume service as usual. refreshed my computer for 12 hours because i thought it had a virus on it, just to come across this website that tells me no, it's down. -.-

Chloe Ianni · 29 October 2013 - 02:13
Australia · Telstra Internet

Ugggghhhhh. This is why I hate it when corporations buy out fun things. I feel like the game is too commercial now. Lucky it only got worse as I got older. It feels like neopets is now the bastard child of Nick and they just don't care any more. Bring it baaaack!

Also fix the damn servers.

Amy Andrews · 29 October 2013 - 00:49
United States · Time Warner Cable

FIX YOUR SERVERS!!! The site should not crash 100x a day or get error messages every time you try to do something-seriously! We pay good money for our kids to play.

Daniel Gillespie · 29 October 2013 - 00:17
United States · Comcast Cable

that sucks its having soo many issues.
oh man it comes up then it goes right back down getting rather annoying lol

Lexi Atel · 4 October 2013 - 12:53
United States · Wireless Data Service Provider Corporation

It's back up... for now... I got my Plushie Tycoon finished! :)

Send me a message if you want the Plushie Tycoon avatar :)

Janna Franklin · 4 October 2013 - 12:42
United States · GlobalPOPs

Again? Really? WTF?

Update: It finally let me get to the Secret Training School page but then tried telling me my pet wasn't on a course. Yes, he WAS on a course. Please tell me neo didn't just waste one of my red codestones on a glitch...

Sarah Troisi · 10 July 2013 - 08:51
United States · Bright House Networks

Well, I was suspended and now then I'm supposed to be able to get on neopets, it won't let me on. I thought they froze my account, but this is the first time I got in trouble. :( So It's not just me?

Kelly Langley · 23 June 2013 - 19:23
United States · Clear Wireless

I am trying to sign up for this game, but it won't let me. The username is available, I put in a password and hit next... then it takes me right back to that same screen and asks again for me to create a name and password. It will not let me create an account using facebook. What's the deal?

Tara Farabobara · 6 May 2013 - 11:43
United States · Optimum Online

son of a bitch bastards. lol, they just dont care enough to have the site running as it should- it's a shame...

Tara Farabobara · 7 March 2013 - 08:52
United States · Optimum Online

believe me melissa, it isnt just you. sometimes it'll be down for an hour or hours but sometimes it just crashes for a few seconds and most people don't even notice.

Melissa George · 7 March 2013 - 03:14
Australia · Internode

gah every other website loads up except neopets... idk if its just me or not :S... even tho it says neopets is up atm

Tara Farabobara · 5 March 2013 - 10:02
United States · Optimum Online

Ugh, dah f#!k? hopefully they'll be fixing some of the glitches while it's down this time at least...

David Matthew · 3 March 2013 - 05:09
United States · Comcast Cable

Its so nice to see others who remember them! 11+ years same ago... played this game from college student to old man haha

Let's hope they are fixing the Plot... but it get's annoying everytime there is an event anymore the site glitches like crazy!!

Crystal Ann Edmonds · 3 March 2013 - 05:05
United States · Charter Communications

it's lagging bad. I wish they'd pay up and get better servers. When Adam and Donna ran the site, it was never this bad.

Anna King · 19 February 2013 - 19:35
United States · Fairpoint Communications

It's because of the plot and all the updates they've been making, I'm sure it will be better tomorrow. Why doesn't everyone just stay off it for now instead of refreshing constantly, that's not helping anything :/

Tara Farabobara · 19 February 2013 - 19:23
United States · Optimum Online

damn, and again its down. Guess ill be doing something else tonight- oh well. Fix you damn site neopets!

Aaron Schofield · 19 February 2013 - 19:03
United States · AT&T Internet Services

Been having issues all day, especially with the Neoboards and Battledome. Most of the time I can't even load the boards or Battledome and most of the other pages are taking quite a while and multiple refreshes to load. All other websites have been working fine. I've been using command prompt to attempt to ping neopets and all requests have been timing out (taking more than 4 seconds to receive a response) while google, for example, only takes 16ms (or about 1/62 of a second) to receive a response back.

Tara Farabobara · 19 February 2013 - 17:33
United States · Optimum Online

Wow what a pain, the site is soooooo slow tonight. a lot of pages are taking minutes to load& then many others aren't loading as well. and habi's been down for days now, wtf? These people have the money, just upgrade your damn servers& actually care a bit about the people who use your site. is that too much to ask? fuckin ridiculous...

Edit: Oh wait, yup- just went totally down, awesome. :/
hopefully when it comes back up itll be running better though eh?

Sage Barton · 19 February 2013 - 16:54
United States · AT&T Internet Services

I can't play Key Quest, pages take 15+ minutes to load, I can't see my Neopet, I can't get to the Neoboards at all... .-. *sigh*

Felicia Rose · 19 February 2013 - 16:45
Canada · Rogers Cable

I cant do anything on the site its too slow, you would think with all the money they make they could get a better effin server

Tara Farabobara · 8 January 2013 - 16:58
United States · Optimum Online

Seriously- fuck these guys& their money. make people pay to play on a site that doesn't even work have the time- what the hell is that?

Lance Horne II · 13 December 2012 - 14:44
United States · Comcast Cable

Any game that requires a lot of page refreshes (Dice-A-Roo, Shapeshifter, etc.) is unplayable due to the slow refreshes on that site. Might as well be down.

Felicia Rose · 13 December 2012 - 13:13
Canada · Rogers Cable

Seriously would neopets just fuck off and work already!? I wish I could post that on there i would feel so much better!

Erica Young · 16 November 2012 - 10:01
United States ·

TNT needs to get their crap right. I'm sick of it. If this is going to happen multiple days in a row just let us know a head or what not.

Felicia Rose · 14 November 2012 - 16:08
Canada · Rogers Cable

lol they really need to do a huge cleanup of unused stuff and this wouldnt happen so much, everyone knows there aren't actually that many players so numbers dont matter

Ali Litvin · 14 November 2012 - 15:39
United States · Comcast Cable

Not working right now, can't connect to any page on neopets :( Of course this happens when I put up an auction lol

Nat Kat · 12 November 2012 - 14:32
United States · Verizon Internet Services

agreed... i was having so much fun lol. i forgot how much there is to do, and so much has changed since i last played.

Plushy Furbington · 12 November 2012 - 14:14
Ireland · Telefonica O2 Ireland Limited

It wasn't a planned maintenance, that's just their server down message. It could be anything and last for any duration. Just keep checking back. =)

Plushy Furbington · 12 November 2012 - 14:09
Ireland · Telefonica O2 Ireland Limited

Site is down for maintenance but you can still browse the NC mall if you're bored.:-B Can't try anything on your fuzzywankface though. *sad face*

Nat Kat · 12 November 2012 - 14:08
United States · Verizon Internet Services

lol it figures that after a 4 year hiatus, i logged on my old account about half an hour before the site went down. argghh

Lisa W · 28 October 2012 - 04:45
United States · Verizon Wireless

Even though it says it's up and reachable, it's certainly not for the rest of us. Cleared my cache, closed my browser, even rebooted my computer. I wish TNT offered a news bulletin for when they were down.

Arianna Rohr · 19 October 2012 - 14:55
United States · Charter Communications

The site goes down less frequently than say, vampirefreaks. I'm okay with it if it means they're making some changes. Who knows, maybe they're fixing the KQ glitches.

Lindsey Weatherly · 18 September 2012 - 20:46
United States · Mediacom Communications

This sucks! I need something to do before I go to bed... I wish one of their people would get on here and atleast let us know what's going on... :\

Nicole Ortega · 16 July 2012 - 07:34
United States · Time Warner Cable

I was on yesterday playing a game and Neopets suddenly went down for me, now it's the following day and I still cannot access it through my computer but strangely enough I can through my Android. This is very confusing @.@

Mary Howe · 1 June 2012 - 05:11
United States · Verizon FiOS

I was wondering if anyone is having a problem with neopets right now. I was in the middle of a keyquest game and got disconnected, now I can't even get on.

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