Neopets.com website not working? Is it down right now?

Neopets.com Server Status Check
neopets.com screenshot
NeopetsWebsite Name:
www.neopets.comURL Checked:
Response Time:
Last Down:
Checking Neopets
Please wait while we check the server...
Neopets Website Status History
Neopets.com server report and response time

The above graph displays service status activity for Neopets.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23.Apr.2014
18:3268.95 ms. 
23.Apr.2014
21:0269.71 ms.
23.Apr.2014
23:2069.11 ms. 
24.Apr.2014
01:5268.86 ms.
24.Apr.2014
04:0268.85 ms. 
24.Apr.2014
06:3270.16 ms.
24.Apr.2014
08:5268.83 ms. 
24.Apr.2014
11:0169.11 ms.
24.Apr.2014
13:1269.15 ms. 
24.Apr.2014
15:2668.94 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 16:56

We have tried pinging Neopets website using our server and the website returned the above results. If neopets.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Neopets - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing Neopets.com?
TOP COMMENTS ▼
▼ THIS WEEK ...
Briton Merkley · 2 days 19 hours 3 mins ago

Neopets.com went down while I was in the middle of a trade! No!

▼ THIS MONTH ...
Peter Cowsar · 31 March 2014 - 18:20

Neopets will be back in about 30 minutes unless the hackers can get into the account files in which case it will not be back ever.

Daniela Rae · 31 March 2014 - 18:17

it's offline right now, when is it coming back :[

Rai Ann · 31 March 2014 - 18:16

yeah i'm getting a page telling me its offline

Dana T · 31 March 2014 - 18:13

It's down. the main page is ok but if you click on anything its down.

Jiankhai Sting · 30 March 2014 - 08:34

I can access all the website but neopets

▼ LAST 6 MONTHS ...
Annadelle Cagubcub · 24 March 2014 - 23:16

all my games arent loading... -_____-

Caroline LaMotta · 17 March 2014 - 13:41

Maybe jumpstart will fix this problem?

Ira Furby · 20 February 2014 - 19:43

noooo. i was going to win that keyquest battle. nooo

Courtney Kahley · 6 February 2014 - 12:24

I have a seperate account, but I want to connect to my Neopets account on Facebook, but it won't let me. :/

Der Bengel · 6 February 2014 - 06:24

Anyone having trouble accessing Neopets today?

Pym Sparshott · 17 December 2013 - 09:48

I was most of the way through the crossword. Now will be timed out. Oh well, it's finite. Just glad it isn't my machine....

Tristan John Wannet · 3 December 2013 - 14:31

why can't i login on neopets

Felicia Rose · 30 November 2013 - 18:34

down again I wonder how many ppl playing the gmc are flipping right now :/

Lexi Atel · 5 November 2013 - 13:10

Dang... it's down again... :( Stupid site... I better not have my Plushie Tycoon game messed up over this **grumbles*

Daniel Gillespie · 29 October 2013 - 02:26

been up and down for the past 3 hours it seems its really annoying now

Katie Davidson · 29 October 2013 - 02:13

STILL NOT ABLE TO GET ONTO NEOPETS!!! it's now way past a little bit of down time, it's gone past a possible server glitch, it's not broken. i think this is the down spiral of neopets. but that's me in a massive rage.

up-down-up-down it's like a phone switchboard, and this is meant to be a fun site for kids, although it stopped being that when it got brought by a shitty company. but i was and kinda am still addicted. do i care no not really i just want it back so i can resume service as usual. refreshed my computer for 12 hours because i thought it had a virus on it, just to come across this website that tells me no, it's down. -.-

Chloe Ianni · 29 October 2013 - 02:13

Ugggghhhhh. This is why I hate it when corporations buy out fun things. I feel like the game is too commercial now. Lucky it only got worse as I got older. It feels like neopets is now the bastard child of Nick and they just don't care any more. Bring it baaaack!

Also fix the damn servers.

Amy Andrews · 29 October 2013 - 00:49

FIX YOUR SERVERS!!! The site should not crash 100x a day or get error messages every time you try to do something-seriously! We pay good money for our kids to play.

Daniel Gillespie · 29 October 2013 - 00:17

that sucks its having soo many issues.
oh man it comes up then it goes right back down getting rather annoying lol

Felicia Rose · 29 October 2013 - 00:16

It keeps going down because its a piece of shit, its not even busy!

Daniel Gillespie · 29 October 2013 - 00:13

why does it keep going down!

▼ MORE THAN 6 MONTHS AGO ...
Katharine Stansky · 19 October 2013 - 07:26

was the catacombs opened for the new plot? maybe that's why it is down today

BoonJian JKnia · 18 October 2013 - 00:27

i know right. normally it just a few mins and then its back up.

Cassie Campbell · 18 October 2013 - 00:13

I've never seen it go down this long :/

BoonJian JKnia · 17 October 2013 - 23:57

i haven bought my 1k stock.. FML
anyone know when will it be back up?

Hallie Maples · 17 October 2013 - 23:28

Down for me too. Was spotty earlier, but now I can't get on no matter what I do :(

U E de Lara · 17 October 2013 - 23:14

It says up and reachable but all I'm getting is the Red Pteri. :/

Lexi Atel · 4 October 2013 - 12:53

It's back up... for now... I got my Plushie Tycoon finished! :)

Send me a message if you want the Plushie Tycoon avatar :)

Janna Franklin · 4 October 2013 - 12:42

Again? Really? WTF?

Update: It finally let me get to the Secret Training School page but then tried telling me my pet wasn't on a course. Yes, he WAS on a course. Please tell me neo didn't just waste one of my red codestones on a glitch...

Gabby Eason · 4 October 2013 - 12:30

It took forever to load the homepage and then said I don't have a shop!

Collette Stahl-francisco · 4 October 2013 - 12:24

Ughh it keeps going down

Whitney Travis · 4 October 2013 - 12:20

Is it down now?

Ashley Johnston · 15 August 2013 - 13:59

tried to log in, said my birthdate was wrong. Cant submit a ticket. It won't work

Raquel Perez · 14 July 2013 - 05:23

This is happening way too often. What's happening?!

Sarah Troisi · 10 July 2013 - 08:51

Well, I was suspended and now then I'm supposed to be able to get on neopets, it won't let me on. I thought they froze my account, but this is the first time I got in trouble. :( So It's not just me?

Olivia Wagganer · 6 July 2013 - 14:50

ahhh it's down D:

Tracy Cole · 26 June 2013 - 20:51

freakin altador cup... damn thing wont let me play yyb :-( keeps forcing close page

Kelly Langley · 23 June 2013 - 19:23

I am trying to sign up for this game, but it won't let me. The username is available, I put in a password and hit next... then it takes me right back to that same screen and asks again for me to create a name and password. It will not let me create an account using facebook. What's the deal?

Felicia Rose · 15 June 2013 - 11:00

Oh come ooooon these piece of teash ac games are bad enough without this bs!!!

Kay Girardi · 12 June 2013 - 07:11

Nuisance!! during key quest too!

Black Rainbow Chicken · 10 May 2013 - 22:01

ugh it's been dying a lot these past couple days, messing up my habi. :K

Danie Smith · 10 May 2013 - 02:29

Ahhhhh! :| Right as I was making a trade board!

Tara Farabobara · 6 May 2013 - 11:43

son of a bitch bastards. lol, they just dont care enough to have the site running as it should- it's a shame...

Caroline Black · 3 May 2013 - 01:37

Urgh, down on half-price day! I was about to get a great buy, too :(

Felicia Rose · 17 April 2013 - 10:41

I can't even get my habi started w/o some kind of freaking problem.

Skylar Coffey · 7 April 2013 - 15:43

Aw, it just went down for me.

Sarah Zahorchak · 2 April 2013 - 22:19

Red pteri for me... about 20 min.

Holly Noel Johnson · 2 April 2013 - 22:16

All I am getting is a red pteri T_T

Felicia Rose · 2 April 2013 - 22:01

Neopets is reachable but all you'll get is a red pteri

Felicia Rose · 25 March 2013 - 21:17

Well at least is it down is very reliable even if neopets isn't.

Dave Christiansen · 16 March 2013 - 16:40

Neopets needs to make up its mind as to whether it's up or down.

Janna Franklin · 16 March 2013 - 16:16

AGAIN??? Really? I was right in the middle of a battle... Losing, of course, but still...

Felicia Rose · 16 March 2013 - 16:07

What the hell it just suddenly goes from working to dead. Garbage ass servers.

Pinkie Pie · 11 March 2013 - 15:46

No red pteri or anything like that, just white pages. Did we get frozen or is it just down????

Jen Marie · 11 March 2013 - 15:43

its down right now, nothing but white pages, not pteri of death

Tara Farabobara · 7 March 2013 - 08:52

believe me melissa, it isnt just you. sometimes it'll be down for an hour or hours but sometimes it just crashes for a few seconds and most people don't even notice.

Melissa George · 7 March 2013 - 03:14

gah every other website loads up except neopets... idk if its just me or not :S... even tho it says neopets is up atm

Tara Farabobara · 5 March 2013 - 10:02

Ugh, dah f#!k? hopefully they'll be fixing some of the glitches while it's down this time at least...

David Matthew · 3 March 2013 - 05:10

Let's hope they are fixing the Plot... but it get's annoying everytime there is an event anymore the site glitches like crazy!!

David Matthew · 3 March 2013 - 05:09

Its so nice to see others who remember them! 11+ years same ago... played this game from college student to old man haha

Crystal Ann Edmonds · 3 March 2013 - 05:05

it's lagging bad. I wish they'd pay up and get better servers. When Adam and Donna ran the site, it was never this bad.

Emma Barnes · 24 February 2013 - 11:48

Just shut the BD down if it needs updating... rrrr I was right in the middle of Keyquest.

Anna King · 19 February 2013 - 19:35

It's because of the plot and all the updates they've been making, I'm sure it will be better tomorrow. Why doesn't everyone just stay off it for now instead of refreshing constantly, that's not helping anything :/

Tara Farabobara · 19 February 2013 - 19:23

damn, and again its down. Guess ill be doing something else tonight- oh well. Fix you damn site neopets!

Aaron Schofield · 19 February 2013 - 19:03

Been having issues all day, especially with the Neoboards and Battledome. Most of the time I can't even load the boards or Battledome and most of the other pages are taking quite a while and multiple refreshes to load. All other websites have been working fine. I've been using command prompt to attempt to ping neopets and all requests have been timing out (taking more than 4 seconds to receive a response) while google, for example, only takes 16ms (or about 1/62 of a second) to receive a response back.

Tara Farabobara · 19 February 2013 - 18:13

Oh wait, yup- just went totally down, awesome. :/
hopefully when it comes back up itll be running better though eh?

Tara Farabobara · 19 February 2013 - 17:33

Wow what a pain, the site is soooooo slow tonight. a lot of pages are taking minutes to load& then many others aren't loading as well. and habi's been down for days now, wtf? These people have the money, just upgrade your damn servers& actually care a bit about the people who use your site. is that too much to ask? fuckin ridiculous...

Sage Barton · 19 February 2013 - 16:54

I can't play Key Quest, pages take 15+ minutes to load, I can't see my Neopet, I can't get to the Neoboards at all... .-. *sigh*

Felicia Rose · 19 February 2013 - 16:45

I cant do anything on the site its too slow, you would think with all the money they make they could get a better effin server

U E de Lara · 19 February 2013 - 14:26

This is just annoying. I've checked my net speed but for some reason it won't load petlookups. -_-"

Samantha Dempsey · 16 February 2013 - 23:13

Neopets.com is saying its not a configured site when i go to it, been like this for 2 days now :(

Rheanna Brown · 24 January 2013 - 10:24

Ugh, it's down again right now for me. I was in the middle of my dailies...

Felicia Rose · 19 January 2013 - 22:36

F** you neopets im in the middle of like 3 nc trades fix your website!

Tara Farabobara · 8 January 2013 - 16:58

Seriously- fuck these guys& their money. make people pay to play on a site that doesn't even work have the time- what the hell is that?

Felicia Rose · 3 January 2013 - 15:11

oh come on a couple times a day is getting ridiculous! stop interrupting my habi!!!

Tara Farabobara · 2 January 2013 - 18:42

wow really? spent 20minutes on a game just to lose that score. thanks Neo. douches

Lance Horne II · 13 December 2012 - 14:44

Any game that requires a lot of page refreshes (Dice-A-Roo, Shapeshifter, etc.) is unplayable due to the slow refreshes on that site. Might as well be down.

Amanda Keusch · 13 December 2012 - 13:13

I was just about to win keyquest for once... come on, neopets!

Felicia Rose · 13 December 2012 - 13:13

Seriously would neopets just fuck off and work already!? I wish I could post that on there i would feel so much better!

Erica Young · 16 November 2012 - 10:01

TNT needs to get their crap right. I'm sick of it. If this is going to happen multiple days in a row just let us know a head or what not.

Hogarth Hughes · 16 November 2012 - 10:00

in the middle of key quest I hate when it going down disrupts key quest

Felicia Rose · 14 November 2012 - 16:08

lol they really need to do a huge cleanup of unused stuff and this wouldnt happen so much, everyone knows there aren't actually that many players so numbers dont matter

Felicia Rose · 14 November 2012 - 15:46

Bah get a better server tnt im sure you make enough to afford an upgrade

Ali Litvin · 14 November 2012 - 15:39

Not working right now, can't connect to any page on neopets :( Of course this happens when I put up an auction lol

Kevin Patrick Vasallo · 12 November 2012 - 14:37

Figures. The one time I'm about to win KeyQuest, Neopets goes down.

Nat Kat · 12 November 2012 - 14:32

agreed... i was having so much fun lol. i forgot how much there is to do, and so much has changed since i last played.

Plushy Furbington · 12 November 2012 - 14:14

It wasn't a planned maintenance, that's just their server down message. It could be anything and last for any duration. Just keep checking back. =)

Matt Murphie · 12 November 2012 - 14:13

How long until maintenance is done? The one day I actually have off of work..

Plushy Furbington · 12 November 2012 - 14:09

Site is down for maintenance but you can still browse the NC mall if you're bored.:-B Can't try anything on your fuzzywankface though. *sad face* ncmall.neopets.com/mall/shop.phtml

Nat Kat · 12 November 2012 - 14:08

lol it figures that after a 4 year hiatus, i logged on my old account about half an hour before the site went down. argghh

Nat Kat · 12 November 2012 - 13:27

down right now... just did that while i was on about 5 minutes ago

Lisa W · 28 October 2012 - 04:45

Even though it says it's up and reachable, it's certainly not for the rest of us. Cleared my cache, closed my browser, even rebooted my computer. I wish TNT offered a news bulletin for when they were down.

Arianna Rohr · 19 October 2012 - 14:55

The site goes down less frequently than say, vampirefreaks. I'm okay with it if it means they're making some changes. Who knows, maybe they're fixing the KQ glitches.

Lindsey Weatherly · 18 September 2012 - 20:46

This sucks! I need something to do before I go to bed... I wish one of their people would get on here and atleast let us know what's going on... :\

Nicole Ortega · 16 July 2012 - 07:34

I was on yesterday playing a game and Neopets suddenly went down for me, now it's the following day and I still cannot access it through my computer but strangely enough I can through my Android. This is very confusing @.@

Kelsey Elizabeth Noelle Palmer · 1 June 2012 - 05:17

I'm having trouble with neopets right now as well. -sighs- I wanted to check on my friends.

Mary Howe · 1 June 2012 - 05:11

I was wondering if anyone is having a problem with neopets right now. I was in the middle of a keyquest game and got disconnected, now I can't even get on.

Kaile Sommerfeldt · 5 May 2012 - 18:05

D: I was in the middle of a game. I may be 18 but neopets is addicting. T_T

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Neopets.com has been rated 3.8 out of 5 points. A total of 248 votes cast and 99 users reviewed the website.

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