website not working? Is it down right now? Server Status Check screenshot
MyfamilyWebsite Name:
www.myfamily.comURL Checked:
Response Time:
Last Down:
Checking Myfamily
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Myfamily Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:5854.11 ms. 
01:4754.48 ms.
12:0954.17 ms. 
02:5054.57 ms.
01:1254.1 ms. 
14:0954.41 ms.
03:3554.85 ms. 
23:4853.85 ms.
20:0154.32 ms. 
14:0354.03 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 16:57

We have tried pinging Myfamily website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Myfamily - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Bigboy4014 · 29 January 2016 - 20:39
· · Chrome 48.0 on Windows

not thrilled with spokt but I did find a Private Social Networking script called Family Connections it is actually a good script and is free, you have to have hosting and a url, it is easy to configure I say it is the closest thing to myfamily I have been able to find.

Cathy Mason · 1 December 2015 - 17:53
· · Firefox 42.0 on Windows

This is a crazy question and I'm not sure anyone will even see it, since these threads are pretty old. We are missing the old MyFamily site more than I can say - it was the perfect setup for non-computer-literate family members. We used it for many years and LOVED it. I never used the newer version - I hated it on sight and hoped to use the old one forever. It looked like we wanted it to look like, it functioned well for us, and, although we're using a new family site elsewhere, nobody likes it and everyone wishes we had the old one back. Is there a way to learn how to set up a site like that so we, and maybe others, could use it? Is there a way to buy the program or something? I don't know much, if anything, about all this, but I'm willing to learn. We REALLY miss it and I have the time to learn how to run the site, if I can figure out where to buy the software (and have someone help me along). If I got good enough at it maybe others could start using it again too. Thoughts??

Kin Mapper · 11 July 2014 - 20:00
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

This site is faulty.

MyFamily is two sites, the old and the new. The old is shut down but this site does not register it because it does not check the fork in the road which is all the front page is. Otherwise put is being fooled by a Potemkin village of a front page.

MacGuire Sept MacGhailghile · 10 July 2014 - 20:12
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

MyFamily1.0, the main site, is down and the new worthless one is up.

This site is displaying advertising often for so has little incentive to improve its naïve evaluation of MyFamily a victim of the destroyer

Karen McPherson · 10 July 2014 - 19:47
United States · Time Warner Cable · Chrome 35.0 on Windows

Down again for me. I get this msg trying to log in: Not Found

The requested URL /buildy.html was not found on this server.

Apache/2.2.22 Server at Port 80

MacGuire Sept MacGhailghile · 10 July 2014 - 19:02
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

The original site is closed and this site is fooled once more by the Potemkin village of a front page which remains open always.

Sadly it is still beyond the ken of this otherwise sophisticated web-site evaluator.

This message is misleadingly given when it is really sites of the form;

which are the ones needing access as refused to provide these sites any download other than absolute garbage proving its irresponsibility to its oldest members.
This page can’t be displayed

•Make sure the web address [it works as it is programmed to fool the poor IT people of sites like these] is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

Susan Vannelli Reppe · 6 July 2014 - 21:26
United States · Charter Communications · Chrome 35.0 on Windows

Can't get into My.Family 1.0 again. Getting this message: "The requested URL /buildy.html was not found on this server. Apache/2.2.22 Server at Port 80" —whatever that means!

John Stevens · 3 July 2014 - 07:39
Costa Rica · Radiografica Costarricense · Chrome 35.0 on Windows

Kin Mapper · 26 June 2014 - 21:07
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Don, two possibilities would be you once did which gave them a license forever or some member of your site took them to which I had but they are public and I am bewildered doing that as I am public enemy no. 1 (and for me they are only in my top 50)

Otherwise they stole them it would seem and before I would say it absolutely I would llike to hear their explanation.

However that is why they closed our family tree section: to get thousands of names into their search engine. It was despicable but nothing like going beta and telling lies to achieve it but fail and strangling us for the last two years by jerking Notifications from us and then just quitting them.

They should be investigated on all levels of all states consumer's laws.

Don Burris · 26 June 2014 - 05:24
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Here's another thing to get your blood pressure even higher!!! Out of curisiosity, i went to Ancestry and opened the members photo file and lo & behold, were pics that i posted only on My Family (I refuse to do so on Ancestry). They are so noted with a box with the names requested and shown only as a nondescript image and marked as those entered by members who wish to remain as private members. Ain't that a coincidence? Wonder how they will answer that one?

Adam Wylie Kin · 25 June 2014 - 10:40
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

This normally sophisticated site has been fooled by They have the new page up but the button going to 1.0 gives you this
This page can’t be displayed

•Make sure the web address is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

which is not what 1.0 guys would say was working. The other bad site seem to be working, but it is the 1.0 guys who need as elected to stiff our download into one bunch of Photos with gibberish instead of their titles and the other get a good enough download maybe.

Spokt will offer a migration tool that currently works on News and Photos but will be extended to History which is the same structure as News so should be no problem and other sections as well.

Go see the discussion which knows more than I do at:

for now it looks to be the best option of MF1.0ers

Update: The 1.0 path has been re-opened, maybe because they have a forward observer watching the posts here and running scared as has lost permanently thousands or tens of thousand, or maybe hundreds of thousand of dollars of good will, already and more when their non-extended, breaking one more of their many broken promise, sept 5, 2014 passé probably with days when no one could get in and they would tell the exposed to be garbage lie that is was another DDos and not due to their misconduct as an American corporation. There should be big penalties for what is going on here to others, who are not as young as I am and are being tormented by these tactics.

Some lawyer should check to see if there has been a violation of some state's or the feds elder abuse laws.

Spōkt · 23 June 2014 - 17:19
United States · Cox Communications · Safari 7.0.4 on Mac

If you are interested in migrating your information to a new home please check out We offer a similar tool and have begun work on a migration tool which will pull news, photos, and even comments out of

Marcia Skonieczny Milanowski · 23 June 2014 - 13:58
United States · Comcast Cable · Safari 7.0.4 on Mac

I requestd send a zip file as instructed.( They should have just sent zips to each member of every group.) Anyway, got my email with the zip file, and it would only create another zip file!! I called them, was told I had to use a different extraction program, (like my mac couldn't do this simple operation). When I told her I couldn't get in, the customer service rep said that I may be having trouble because I need to use another browser. I think she knew too well that the site was on its way down and that would keep me busy. Now the site has been down for almost a week, and the days are ticking by for me to get my data. Oh, by the way, I was told that the zip file only contains the photos. No video, no discussions, no documents. I am not renewing my account because they can't be trusted to store my data.

Spencer Wulwick · 23 June 2014 - 13:32
United States · Comcast Cable · Internet Explorer 11.0 on Windows

Melinda Finfrock

Maybe those photos you got are mine. I've requested the export about TWO WEEKS ago and still haven't gotten it after making at least 4 or 5 additional requests!!!

Bad as the news is about the shut-down - I'm GLAD they are going out of business - Now I can't wait to see all of OUT OF BUSINESS!!!

Adam Wylie Kin · 23 June 2014 - 01:24
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Melinda Finfrock
I downloaded my extracted files that were sent to me by myfamily. It included someone elses files. Years and years of their photos!
Melinda after all they have done after buying the site, trying to force us into a poor version of 1.0 with repeated lies, taking our family trees (f we want to see them)into their Ancestry site, perverting Rootsweb and shrinking the database number for benefit, and then turning Notifications off and on repeatedly and then off and always claiming that there was no one who could fix it, then fixing it a bit a month ago and then turning it off again,

I am not surprised that you got someone else's photos and maybe they got yours. No real problem so long as they were not labeled by Photoshop as the labels they are providing read like aadbvadfff;fjdfahpioebnv;sdioeuerbfa;lejoiu

We need to do something but few seem perturbed enough to cease our pleasant and long ago earned American apathy.

Melinda Finfrock · 22 June 2014 - 12:50
United States · Verizon Internet Services · Chrome 35.0 on Mac

I downloaded my extracted files that were sent to me by myfamily. It included someone elses files. Years and years of their photos!

Kin Mapper · 21 June 2014 - 23:57
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Thanks Karen McPherson for the just prior post for what might be, potentially good news, but not if the extension is minimal and the sites have been further tampered with to add more blockades to getting to each page and copying it.

What they did the first week was harmful to the harvest of our decade plus of tens of thousands of posts per site.

There was no DDos as all who know all the site members of the named sites they terrorized into spending many hours last week working on downloading page by page. It was an intentional set of acts sending out these messages to tens of thousands of members of all the sites, that overloaded the beast's servers.

It was their perverted strategy to do them all at once and an intern or first year IT guy could have predicted the onslaught and the intentional result of a Dos not a DDos.caused by customers doing what could have been foreseeable acts.

Karen McPherson · 21 June 2014 - 21:05
United States · Time Warner Cable · Chrome 35.0 on Windows

Good news! Posted on the Community Message board on June 21:

Hello everyone,

We appreciate your patience while we work to restore the MyFamily, MyCanvas, Mundia, Y-DNA and mtDNA sites following the DDoS attack on Monday. Please note, we will be extending the retirement date on each and will have more details to share once these websites are brought back online. Stay tuned.


Rebecca R.
Community Moderator

Kin Mapper · 21 June 2014 - 12:42
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

Sadly it seems the consensus of 1.0 guys is to accept the scans with titles such as abdcslkjfaouenguthlfdauotubafdktufao and no other data from the official download, no text and so forth. As soon as my regular borrowed camera comes back from Europe with its owner I will continue this but start at one to the Governor of Utah, than one to the Five then one to someone in Utah, then one to Greta, ... every day, ...such as this with a hybrid of these two and ...
This is not a threat. It is a sacred promise. Mark 9:42.FIght the corrupt.

Ed Gardini · 21 June 2014 - 11:41
United States · Surewest Internet · Internet Explorer 11.0 on Windows

I'm looking at and have imported a couple of GEDCOM files and 3 or 4 albums for testing. It does cost a bit for full features but has an optional feature that allows members to donate. The 2 and 5 year terms are considerably cheaper. Also allows multiple site managers and multiple trees. For me that will simplify tree maintenance. Originally thought the company was from Tel Aviv but must have researched another similar site that had that origin.

Karen McPherson · 21 June 2014 - 07:40
United States · Time Warner Cable · Chrome 35.0 on Windows

I second It is not an exact mirror of what we had at MyFamily, but will work for our needs and the customer service is AMAZING!

Mary Ryall-Nowlan · 21 June 2014 - 05:06
Canada · Bell Aliant · Chrome 35.0 on Windows

We went to -- price is reasonable and has most (if not all) features.

Susan Vannelli Reppe · 20 June 2014 - 22:17
United States · Charter Communications · Chrome 35.0 on Windows

Where do those of you who were MyFamily 1.0 users plan to go from here? I've seen other sites with comparable features but they seem so expensive. Any ideas?

Ed Gardini · 20 June 2014 - 03:29
United States · Charter Communications · Internet Explorer 7.0 on Windows

I opened a trouble ticket when the site was up asking about getting a zip file export of only photos. I am a version 1.0 site owner. No explanation of why 1.0 will only get photos. Their response:
"Dear Ed,

Thank you for contacting in regard to downloaded files and your request for more information.

When you go to your download page, you will see a grid. The top section of the grid is for the 1.0 classic photos download. The
second section of the grid is for the new site 2.0 photos download. • The other files (no site name on them) are not linked to
active site and do not contain any files. Zipped file for 2.0 should contain: Photos, Videos, Files, Calendar items (ical format).
Zipped file for 1.0 should contain: Photos.

Any other files that you would like to save, would need to be copied and pasted to a word document. If you need assistance with how to do this please click the link provided: How to copy and paste information." Really?

Monica Jane Harris · 19 June 2014 - 21:35
United States · Comcast Cable · Safari 6.1.4 on Mac

Is anyone here an attorney, because as a subscriber of at least 10 yrs, I think we have some common rights that need to be pursued. You may email me

Josephine Sizemore · 19 June 2014 - 16:32
United States · Mikrotec Internet Services · Internet Explorer 11.0 on Windows

I am still hoping that we can get in and get the information we want off our sites. Surely, they will make good on that promise.

Henny Carlisle · 19 June 2014 - 12:56
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

It has been down for me in NC for the last three days whenever I check through five before 4 PM EDT on Thursday 19 June 2014. This is nerve wracking with all we have to download and more site off-line periods certain to happen.

Kin Mapper · 19 June 2014 - 12:01
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

It has become clear has just turned off the MyFamily site while using all its servers for its other sites.

Will provide enough time to download all we need? Only if we convince there is a p.r. gigantic price to pay if they continue in bad faith against the good customers of MyFamily who expected MyFamily to improve with purchase, not be stripped, be bludgeoned into 2.0 (which only I fought unreservedly against and I guess successfully), have its family trees be ended unless given to at least as a private tree, indexed to increase their collection, and ended Notifications two years ago and one year ago completely strangling many of my site to death.

Stand up and be heard. We have nothing to fear in fighting back and everything to lose if we let the Wall Street corrupt new owners rob us of our patrimony.

These people are acting evil and we will see if they want to have that label from now until each of our deaths. I will from now on call them unless they relent and publish a letter to all of my members apologizing and assuring we csn get all our posts.

KinMapper always also known as Fight.the.corrupt

Edit: MyFamily is down for me, but the blue bars show my hourly checks should have been successful. What is happening when you can not get in but this site says it is blue but also says:

Down For: ~2 days 2 hours is unavailable.
The website is currently under maintenance... and

so which is it? I say it is shut tight as punishment to our misbehaving and not accepting the destruction of our patrimony. May God judge these LDSers who sold most of their shares to Satan.

Tom Barrett · 19 June 2014 - 09:09
United States · PRTCC · Firefox 30.0 on Windows

I have been using MF site for 8+ years and had ton's of info on it. Over 14, 000 Stone pictures from over 350 cemeteries from here is SE KY. They have been several supposrt me even the OCHGS here. I can't even get a good decent reply from MF. They could at least send me/us a copy of the site. They have even been offered to be paid for it. I think they took a lot of my info and ran with it. Well other peoples info also. I have had people here from Alaska, Californiam Hawaii, Nevada and several other states cemetery hunting. If anyone knows of a Law suit we can bring against them for not supplying our info please let me know. Tom If I find any of y info or other peoples that came from my site I will see to it that MF will have a bad time.

Bryant Kittrell · 18 June 2014 - 22:04
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

As an educated IT type, I suggest that may be its own Denial culprit, intentionally by its acts, although the term of IT is an "unintentional denial of service" is now a mercenary site shutting MyFamily and other sites down and leaving the hundreds of thousands of members insufficient notice and time to get their assets thought to be permanent so long as the annual fee is paid.

This happens as may be using its servers for multiple sites in order to reduce costs. Then when people show up (not likely for the last year and more as had ended daily or post by post Notifications of the posts, a part of the purchase price and annual fee, claiming it was broke and now the owner for nearly a decade, could find no one for many months who knew how to fix it--despicable liars) in normal or even larger numbers, the sites can not be serviced.

From Wikipedia:

"Unintentional denial of service[edit]

This describes a situation where a website ends up denied, not due to a deliberate attack by a single individual or group of individuals, but simply due to a sudden enormous spike in popularity. This can happen when an extremely popular website posts a prominent link to a second, less well-prepared site, for example, as part of a news story."

...or when hundreds of thousands of MyFamily members are UNEXPECTEDLY given only weeks to download tens of thousands of scans and of posts or lose them, as the customers' problems have no effect on Wall Street venture owners who seek to flip their $1.6 billion vehicle purchased from another such group.

They fixed many of the other sites by turning off MyFamily site users from even getting some of their "permanent" posts. We are still closed, Obscene and unethical but maybe legal and quite demonstrative of the evil forces you all are making rich.

Look at the seemingly poor programming of the site which has made searching more difficult now than ten years before. Actually the programming is done to keep the sites and the seekers at a crawl, or so it seems ten years later. Then there is the junk genealogy encourages to be created by its leaves and then there is...

Teresa Wilson Kato · 18 June 2014 - 21:28
United States · Hawaiian Telcom · Chrome 35.0 on Windows

I don't think realized what they were doing when they offered the downloads to subscribers of The site is on total overload because everyone wants their download NOW and they are not equiped for it.

Cheryl Eckenroth · 18 June 2014 - 16:36
United States · Comcast Cable · Firefox 30.0 on Windows

I am also very disappointed in myfamily. I have download most of the data that I wanted, but names, addresses and e-mail addresses I hadn't had a chance to copy down. Now all of that is lost. I saw something from that said they would work on getting all the information transferred to their site, but if no one can get in, that doesn't seem like an answer either.

Susan Dunn Fulmer · 18 June 2014 - 16:16
United States · Comcast Cable · Chrome 35.0 on Windows

This really upsets me is down. I have lots of data I would like to have. We were told it would shut down in September. I'm am not very happy.

Marshall Wilson · 18 June 2014 - 15:17
United States · Verizon Wireless · Firefox 24.0 on Windows

What a bunch of shameless, no feeling ass holes to shut down the family site. I saw my 90 year old aunt cry for the first time when she told me that they were closing down the site. You must feel real proud. Shame on the whole gang that had anything to do with the closing. A pox on you all...

Al Lorentzen · 18 June 2014 - 12:05
United States · AT&T Internet Services · Safari 6.1.4 on Mac

Lot of military history is going down the drain with this shut down...

Kin Mapper · 18 June 2014 - 11:41
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I am a lawyer without a country, as I still have a fair number of Florida circuit, appellate and one audacious county judge who have committed criminal acts during Clinton (Reno of Miami and future AG Holder), Bush (all three were unwilling to prosecute crimes by judges) and Obama (Holder again a clear criminal). That being said has inserted clauses saying you have foregone your right to a class action law suit for the privilege of dealing with the august genealogy hog/whale or one of its subsidiaries.

As I reject the quiescent lawyers of America, who in massive lockstep emulate the three monkeys of Nikkō, who have allowed our country to be more lawless within a court of law than outside of one, I suggest that there is a possibility of major win and one of major loss. This is not legal advice, as I am not allowed to give any, anywhere, much less under corrupt Utah where requires one on one actions to be filed. Utah is per se corrupt as they have allowed to fool the U.S. public lawfully but in violation of standard consumer law expectations. Utah may change its course as is a Wall Street type company and no longer so connected with LDS members. If not, Utah is as corrupt as "honest" lawyers who will not discuss crimes from the bench.

I have never entered explicitly into a contract with for MyFamily services and also had refused to purchase anything from them. However many of you have and thus might be subject to the terms added when they bought MyFamily. It might work.

It might not work as first term contract law explains the concept of adhesion contract where there was a forced set of terms which shock the public conscience and are against public policy. See good old Wikipedia and learn that we have a fair chance under this theory:

However by then the databases may have been turned over to the IRS to lose using their now tested methods.

So do as I suggested here and call them. video tape the call and tell them first thing that you have been doing that while you have been on hold for umpteen minutes and talking to the few listeners that will click on the youtube of all the true and certain offenses through MyFamily or other sites have committed on their customer. Hang up when it is clear they are not looking for more complaints from customers of subsidiary that they had already strangled and are inflicting the coup de grace over the next three months less ten days.

Post it with a fine title of truth as to, not exaggeration, such as I did a year ago:

Expose Corrupt Genealogy Whale: is not above board [part one of many]

When we get to dozens of these at maybe will find God and retreat from being worshippers of בַּעַל זְבוּב (Beezlebub).

Bill Held · 18 June 2014 - 10:10
United States · Comcast Cable · Chrome 35.0 on Windows announces they are closing in Sept 2014 - suggests they will export Site Data - then - fails to provide connectivity to allow the partial doenload they are "allowing" - then it appears the last 3 days (16-18 Jun 2014) that they have taken the site down completely - did find one of their posts indicating they are NOT responcable for data loss! POOR, POOR, POOR - I've been a paid user for 13 - 14 years.

Kathy Whittaker · 18 June 2014 - 07:11
United States · Optimum Online · Chrome 31.0 on Windows

I, too, have been devastated by the announcement that MyFamily is shutting down. Since that notification, however, the site has 98% of the time been unavailable. I have 16 years of documentation, photos, research etc and 300+ members on the site that look to us for answers ~ we don't have any! We MUST be able to save this information somehow. Because their export data plan has failed terribly they are even blocking me from other ways to save our info. If there is a class action suit, I too am in! Anybody?

Adam Wylie Kin · 18 June 2014 - 07:03
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

MyFamily is a shell now and for the last five and more years since bought it and like other sites it has bought, proceeded to violate the implied contract between members and company. Do not even bother calling them. Call and let them hear that your angst is getting permanent and their good will is getting to the level of sewage.

Only if wakes up and begins to suspect that its gains by spitting on us will be greatly outweighed by our screams in agony that they have violated every tenet in every one of their commercials by destroying our sites before we can retrieve them. This applies to the original members at 1.0 as MyFamily elected to give the other sites all their information.

So shall we begin our screams, ever so softly to the poor customer service people and their managers and their managers' managers to make them aware how loud and pervasive they can be increased across the web and in our every day activities to warn all of the many genealogical non-criminal "crimes" against the users of the sites it has taken control of, by hook or crook or just purchase, as well as its duplicity in its originated sites.

Join me in calling and speak sternly but softly, if you can.

Susan Vannelli Reppe · 18 June 2014 - 06:43
United States · Charter Communications · Chrome 35.0 on Windows

I am trying to conduct a poll among my members (300+) re the future of our family site but it is either completely down or so tricky to get into, most have simply given up. I am now thinking we will never be able to retrieve our historical documents and photos. We've had very little service for the last 5 years and the notification glitch (none for several years and then I received over 200 in one day) and posting problems pretty much killed off enthusiasm for participating in the site. Couldn't MyFamily at least go dark gracefully?

Spencer Wulwick · 18 June 2014 - 05:07
United States · Comcast Cable · Internet Explorer 11.0 on Windows

I was personally devastated by the unexpected notification that was going out of business. It seems to me - after reading the above comments - that this could be the basis of a class action law-suit. If anyone knows how to pursue this, please count me in.

I have spent 15 years developing my website - which included research that would be impossible for me to replicate. I have begged for an extension of time and they simply refuse to be accommodating in any way. The very least they could do is extend the deadline for each day that the site has not been functioning properly.

Their lack of responsiveness is not new. I have been begging them - for 15 years - to stop sending Birthday Reminders for people who are DECEASED - which is identified right in the record. Yet they have never corrected this. Likewise to wish couples a Happy Anniversary when one of the people are DECEASED. Their lack of responsiveness to their customers has existed for as long as they have.

I firmly believe that this is the BEGINNING OF THE END FOR ANCESTRY.COM and all I can say is that it is rightly deserved.

Ed Gardini · 18 June 2014 - 05:03
United States · Charter Communications · Internet Explorer 7.0 on Windows

Still down. Can't get content saved as their content export is sadly lacking content.

Bryant Kittrell · 17 June 2014 - 21:03
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

This continuing failure of the sites will make saving the posts one by one as required by which claims our original 1.0 MyFamily files are too old to supply them to us, like they did with their new customers (a falsehood beyond absurd and contemptible) and who is making tens of thousands of people potentially download tens of thousands of posts potentially from the thousands of MyFamily sites. Do the arithmetic for the traffic has caused on all of its servers, or those serving MyFamily, by this treacherous deed of termination with no notice to many folks yet and so the onslaught will get worse. The majority of my members have not received notice yet best I can tell.

Marlene Muzii · 17 June 2014 - 18:10
United States · AT&T U-verse · Chrome 35.0 on Windows

MyFamily.Com is down as of June 17th and a few days before this. As of Sept., 2014 will be dropped. I called and asked what could be done. I was given an indirect answer.

Dave Inchausti · 17 June 2014 - 06:02
United States · AT&T U-verse · Internet Explorer 11.0 on Windows is treating us 1.0 users like dirt. I have called the CEO, Tim Sullivan and been shuffled off to assistants who pretend to care about the shoddy service we are receiving but do nothing about it. It is a travesty in the way they are treating its loyal customers as they prepare to shut us down on 9/15/14...

Laura Radiker · 10 May 2014 - 04:32
United States · Antietam Cable Television

My group page is unreachable this morning--I've tried multiple times and multiple ways to open it. It's also kicked me out of my signed-in status, which had lasted the last few weeks, which I discovered when I went to the home page and had to sign in. Not having enough caffeine this morning to remember my password, I thought "Oh, I'll just have them send my sign-in info to my email." Nope. That gets an error message too, and no email was sent.

Jayne Mundell · 30 March 2014 - 13:55
United States · Windstream Communications

MyFamily site has been down since this morning. Can't get to any of them. =\

Buddy Lollar · 30 March 2014 - 13:20
United States · Cox Communications

I wish that the site still sent out notices when a new picture is posted on the site. Members would visit the site more often and that makes it better.

Pat Malinowski · 30 March 2014 - 13:13
United States · Suddenlink Communications

I was working on and it completely quit working. When I went to retrieve it, it would not retrieve. Cannot find anywhere.

Melva Hamilton Hofmann · 21 February 2014 - 06:46
United States · Massillon Cable Communications

I cannot access my family groups. No response when I contacted help. grrrr!

Brenda Snider · 26 January 2014 - 17:30
United States · Suddenlink Communications

I have had my site since 1998, when they were free and started subscribing to the paid version when that was required. About once a month, I encounter this "site can't not be found" error message. The site has about 400 members and over 3000 pages of content. I don't know why this continues to happen, you'd think by now they'd know what is happening and would be able to fix the problem a lot faster.

Sherry Chilton · 21 January 2014 - 04:36
United States · Verizon Wireless

1.0 Site is not up and running. Server error message since 5 AM central. Yesterday it was the disappearing image issue that took all day to deal with. Today begins waiting for the team to arrive and work through server issues. All the while, it is true the 2.0 site is functional... ::sigh:::

Peru August 2012 · 21 January 2014 - 04:30
United States · Verizon Wireless

Test of login page contraindicates existence of problem replicated by many version 1.0 site members this morning. points to, which results in a "Not Found" error message for Apace/2.2.22 Server at Port 80. Have cleared cache and attempted access using three browsers: Firefox, Mozilla and Google Chrome. 6:30 A.M.

Carole Roper · 16 January 2014 - 14:19
Canada · Cogeco Cable

My site visitors are having problems for the last few days. They cannot view the photos if they are signed in. The site is set as "Public" but the ones who are signed only see a placeholder with the MyFamily logo. Could someone please help, it is a real problem.

Richard S Rohde · 16 January 2014 - 05:19
United States · Comcast Cable

I have the 3.0 version of and its having all the same problems, I first noticed problems back in September, thought it was my computer, but it's not. I have four sites I pay for, one has 32 members. After not having pictures available, I was able to see them and post more, but today the sites are DOWN again...

Sandy Gold · 12 January 2014 - 21:32
United States · AT&T Internet Services

Still have all the pages with the text (profile pages, 2 family pages), but no photos--just the logos in their places.

Vanessa Scholl-Courtney · 8 January 2014 - 10:57
United States · Iowa Communications Network

i was able to see and post photos yesterday jan 7--now there are no photos available again... today jan 8

Gregor Laing · 8 January 2014 - 05:36
United Kingdom · Orange Home UK

All the photos are back and I sucessfully posted more last night although no email notifications are being sent

Gregor Laing · 5 January 2014 - 15:32
United Kingdom · Orange Home UK

All the photos disappeared last week. When the site is opened the outlines of the pics are there but gradually disappear leaving a blank page. this has been reported and been acknowledged although no action taken to date

Teresa Del Pozo · 3 January 2014 - 08:28
United States · Comcast Cable

I spoke yesterday to Peggy witch I dont know who is she and didnt know whats going on she was going to report to technician until today nothing happens I'll ask her how long is going to take to fix the problem answer I don't know great service having incompetent people

Dave Inchausti · 21 December 2013 - 08:59
United States · AT&T U-verse

I believe (1.0) is down at this time. Have had other members from other locations not able to reach it . I was on earlier this morning.

Herman De Vries · 7 October 2013 - 18:32
Canada · Shaw Communications

Where to begin. First of all, support is no help whatsoever.

Problem - our domain has disappeared and with more than 5, 000 worldwide members on our site no one can access. And trying to use the old way, using version 1, we just get a blank page.

We paid for our domain, and myfamily is supposed to keep it current. Well, it expired, and we have a site with 500 private photo albums, almost 100, 000 photos and we are getting no help, although it is myfamily's fault.

The site is the World of Woodturners, the largest site you have, and you have gotten hundreds of new users from among our people. We have had a site since 2001 and this is even more frustrating than the dozens of times the site goes down.

Any comments - my family?

Dave Inchausti · 23 September 2013 - 20:01
United States · AT&T U-verse

Sherry... we are up and running for now. Cross your fingers. As a side note, the mountain in the background of your photo looks amazingly like Carbonate Mt. If not it is a haunting likeness. I spent hundreds of hours climbing it in the days of my youth.

Sherry Chilton · 23 September 2013 - 11:28
United States · Verizon Wireless

Back up and running. If your people still have problems, they will need to clear their browser cache. If they STILL have problems, they can call 1-888-265-7491. About a 15 minute wait on Monday at 1PM

Sherry Chilton · 23 September 2013 - 10:07
United States · Verizon Wireless

At 1 PM Eastern time, 2 hours after the technical support team returned to work from the weekend, there is finally a message on the customer support number which acknowledges that they are having problem with their site and are working to address the issue as quickly as possible. If you want to speak to a representative, there is a very long wait to do so. After a substantial hold time, I hung up - not knowing whether they had 1, 2 or 3 people in the back office -- concluding it was more important for them to be able to repair the problem than to listen to me vent. If any of you DO speak with LHB, please update the rest of us, thanks. And no, our site has not regained it's functionality.

Katie Stone · 23 September 2013 - 05:24
United States · Cox Communications

We use MyFamily 1.0 and again are having the issue of not being able to post. Extremely frustrating. Customer service stands by their claim 'it must be MY server' causing problems. Even though everyone in my family is using different servers. Anyone on here found a similiar site that doesn't have all the issues?

Dave Inchausti · 22 September 2013 - 22:12
United States · AT&T U-verse

I think you are correct in your assessment, Sherry, and it would be interesting to know how many 1.0 sites still exist. I remember that a significant number of us refused to migrate but I'm betting that the attrition caused by Facebook and the other social website alternatives has significantly reduced our numbers . I wish I knew the strategic intentions of the powers to be relative to how they intend to attrit us and how accomodating they will be to allow us recapture our monstrous data bases as part of a strategy to drive us away. My largest site has 6 gigs and 12 years of accumulated data residing on their servers and thousands of pages of news commentary. Frightening prospects...

Sherry Chilton · 22 September 2013 - 15:54
United States · Verizon Wireless

Dave, as best I can tell it is only effecting the 1.0 site. I had migrated over content to the new site way back and intended to go with it, until I realized that anyone on the newer site could migrate everything from the site to with the click of a button and what was once private, would be immediately public. I contacted customer support about that particular feature, basically requesting the equivalent of a kill switch that would prevent it, as some of the family discussions on the private site have absolutely no business being placed in public, searchable databases. It was taken under advisement and rejected, so we stayed with 1.0. However, I just tested the old "new site", and it is operating like a charm. I can post anything, change cover pages, etc. So, I would think they are doing all they can not do to retain the 1.0 sites. We very simply do not fit into the business model because we are taking up server storage space and they can't charge others to access the data. IMHO. We'll find out hopefully tomorrow. Also, it would be interesting to learn how many of "us" there are. Imagine we are a small, dying breed, which makes the need to identify an alternative way service provider an imperative.

Betty Swanson · 22 September 2013 - 12:38
United States · CenturyLink

Can someone recommend a good site for me to transfer my data to since they sure don't seem to be doing their job. They promised me a rebate months ago and I've not seen a dime of it which didn't surprise me. I never expected it anyway. If I could find a good place to transfer my data to, I would leave.

Paul Cousineau · 22 September 2013 - 09:40
Canada · Distributel Communications

yes nothing seems to be working on this site at present. none of my family members are able to post

Dave Inchausti · 22 September 2013 - 06:53
United States · AT&T U-verse

I contacted the Ancestry customer support people and got only a myfamily tel # which informs callers that normal hours are bla bla bla ... I told the Ancestry person that I was stunned that the myfamily people would leave us all for a weekend with this major system problem and no communications vehicle to get updates and an indication that someone there really cared and were working on a fix. I almost feel that neither the sub nor the parent seem to care about customer service anymore and wish we would go away. Does anyone who is commenting on this thread represent the later versions of myfamily or are we all 1.0 users?

Russ Garner · 22 September 2013 - 05:14
United States · Time Warner Cable

Yes, our myfamily group started having problems posting to all three of our Searey friends and owners sites on the 19th. of September also.

Lee Bennett · 21 September 2013 - 22:19
United States · Comcast Cable

We renewed our 4 MyFamily 1.0 sites this month, and this is the thanks we get! Now we haven't been able to post anything for over three days, and no acknowledgement of a problem. What is happening?

Nancy Caspers · 21 September 2013 - 19:14
United States · CenturyLink

Sites been down for almost 43 hours... getting ridiculous... could they at least tell us whats going on? Also ready to take my money somewhere else!

Sherry Chilton · 21 September 2013 - 11:27
United States · Verizon Wireless

As they are an ancestry subsidiary, has anyone contacted's - 1-800-262-3787 Customer Solutions Associates? They are available 7 days a week, 9 am to 11 pm ET. The difference in customer service and tech support is pretty telling in itself in terms of differential investments, and where they intend to migrate everything -- to fullbore public social media, online trees and DNA database development. Does anyone else offer a platform for these private sites like 1.0?

Sherry Chilton · 21 September 2013 - 11:16
United States · Verizon Wireless

As many of you have probably done as well, I called technical support this morning. There is no outage recording, only the recording to call back during normal business hours, which is 11 AM Monday EASTERN time. I have emailed my people letting them know of the outage and wishing them all a good weekend. I also have emailed technical support suggesting that when they are having issues like this, it would be appreciated if they emailed the administrators. Way back, they used to do this so that we were aware of issues and able to inform our own people. Did ANYONE call them yesterday during business hours? I emailed them yesterday, but have not received even a confirmation of receipt of that communication. One question I do have... is this problem limited to the 1.0 platform or is it effecting the newer platform as well? Thanks, and sorry for all your frustrations too.

Dave Inchausti · 21 September 2013 - 07:13
United States · AT&T U-verse

This is indeed a frightening trend and the responses that no backup is available for our data is a daunting thought. I can't believe that they would be allowed to treat this large customer base in this manner. There must be some consumer protection available to us

Dolores Edwina Lockert Ard · 21 September 2013 - 07:13
United States · Viasat Communications

Folks, this is - the same organization that took our posted family trees and is now getting paid for the information that we took so long and so much effort to accumulate. What do we expect even tho we are paying them to maintain our sites. Have you checked the source pages? No improvements. Well, maybe the Colorado floods inundated their servers.

Cathy Billotte Yorio · 21 September 2013 - 07:08
United States · Time Warner Cable

I'm having the same problems as others. I can't post pictures or replies... only read what's alread there. This has gone on for over 24 hours and nothing seems to be happening to fix the problem. I will cancel if this goes on for much longer.

Sherry Chilton · 21 September 2013 - 04:37
United States · Verizon Wireless

Problem with since midnight September 19, 2013. Server is accessible but no ability to input comments, change cover photo, front page, upload photos etc. A full 30 hours has lapsed with viewing and navigation operability only. It is operating as a database only. I agree with previous commenters regarding service deterioration. We have already lost photos and been told they are not replaceable. Tough to copy 12GB ourselves and we feel very much at risk when we can't even change a front page photo in 30 hours!

Lee Bennett · 20 September 2013 - 20:59
United States · Comcast Cable

I've been trying to post items to 4 sites I administer, and nothing will post. I can view the pages, refresh the page and navigate the site, but nothing will post. It's now midnight, EDT on September 20, 2013. Whats happening?

Jayne Mundell · 20 September 2013 - 20:41
United States · Windstream Communications

We cannot post or reply on our site. It is currently readable/viewable only.

Judy Spradlin · 20 September 2013 - 15:29
United States · Verizon Wireless

I can log on to the site but cannot post anything today. I think we are going to cancel our site as soon as I move everything. This is ridiculous. They are being paid to maintain the sites. I believe we should get a refund for the times the site is down.

Sandbulte Lloyd · 7 July 2013 - 18:55
United States · Verizon Wireless

Members of our group are no longer receiving email notifications of posts. Why is that?

Annette Bowles · 14 June 2013 - 09:31
United States · Cox Communications

Site has been down since yesterday. We can see our posts but can't respond. I hope someone gets this site back up and running soon. This seems to be an ongoing problem.

Joan Potter Kramer · 14 June 2013 - 05:01
United States · Mediacom Communications

Our site is readable, but we can't post or delete anything. We have family events we are planning and need to post dates, places, times but can't since yesterday morning. So frustrated!!!

Mary Charles Severinghaus · 13 June 2013 - 18:37
United States · Wildblue Communications

This website has been getting worse and worse. We've had an account there for 12 years and are so worried we're going to lose all the info there. My sister contacted them about a backup and they said they do not provide such a service, so whenever you can get back on, copy everything you value!!!

Betty Dotson Renick · 15 April 2013 - 03:21

Continuous problems for the 14 years I've had a site. Problems have worsened over the years and calls and Emails produce no results.

Joy Austin Wilson · 13 February 2013 - 16:54

Please fix the Sites. We pay for them and should expect better service. My site has been down for three days. Many missing photos. At least you should notify us to let us know what is going on.

Zulraini Shaari · 10 December 2012 - 04:46

I am having problems posting anything on since yesterday. Does anybody else having the same problems?

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