website not working? Is it down right now? Server Status Check screenshot
magicJackWebsite Name:
my.magicjack.comURL Checked:
Response Time:
Last Down:
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magicJack Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05:0664.14 ms. 
07:5262.16 ms.
09:5462.47 ms. 
11:5661.62 ms.
15:2364.2 ms. 
17:4564.45 ms.
20:2862.13 ms. 
23:1364.33 ms.
01:4461.91 ms. 
04:0362.15 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 04:48

We have tried pinging magicJack website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access magicJack - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
AnnIta Walsh · 2 April 2014 - 07:24

My magic service is down - my internet is working

Nicole MsSterling Casey · 22 March 2014 - 11:26

no dial tone since yesterday. Aggravating!!! Help!!!

Rhiannon Calypso · 17 March 2014 - 22:24

Cannot log in at all! Tried early & it seemed to work. But now - ZIP

Zahid Sharif · 15 March 2014 - 18:26

MJ not working, chat with their at least 5 supporting agents and spent 4 hours to get it fix but no one can fix it. Never face this kind of support. very disappointing

Diba Biswas · 11 March 2014 - 16:49

no dial tone since morning

Sharon Caples Smith · 6 March 2014 - 13:29

no dial tone

Larry Mustaller · 20 February 2014 - 12:48

022014 1245 "sorry-there i a system error". I have dial tone but only get error msg sine this morning???

Dean Slater · 17 February 2014 - 12:10

It says both of mine are offline

Louise Ruth · 12 January 2014 - 17:06

Magic jack not working for 3 days. Their so called customer service support aka live chat not working either

Fred Salivia · 10 January 2014 - 15:49

MJ has been down nationwide for at least 1 hour and it takes 30 minutes for chat help to answer!

Ian Amyotte · 10 January 2014 - 15:12

Gravenhurst Ontario, my jack just gives me 3 tones then nothing

Mary Smith · 6 January 2014 - 09:43

my MJ is not connecting to their servers... wonder how long it will be down? in Houston area

Kimberly Ky A. Greene · 10 December 2013 - 12:42

darn contacts wont load. doesnt matter how many times i restart, etc. thre is a reason we all used personal paper phonebooks at one time...

Doris Jardine · 17 November 2013 - 08:12

I cannot make calls on magicjack this morning. It says magicjack is up so I guess it is just me that is down. Why?

Jean Schmelzle · 7 November 2013 - 11:13

MJ connection is liost each night; have been using service with no problems for several years and this just started a few week so; does the whole system got down each night????When I reboot it, a flash message (while loading) sys I must register for it to work correctly; thought I registered when I set up the service!!!

Daniel Grimard · 4 November 2013 - 16:57

I can call but can not hear the person on the other end and person can not hear me... according to chat with that person. I can hear dial tones when I dial there phone but dont hear anything else... ringing etc...

Walter Elden · 23 October 2013 - 17:34

Randomly when a new incoming call is answered i can not hear the caller speaking but they later report they heard me.

This occurs randomly and happens on both wireless and landline POTS phone.

Loghman Sigari · 13 October 2013 - 20:38

my phone voice is treble

Jess Newman Dalton · 9 October 2013 - 09:26

i can not log on to my phone!!! I have a magic plus.. what is wrong?

mike eck · 7 October 2013 - 19:05

same error here, and customer service is useless, reinstalled it 4 times now...

Rondreka Misguided Racine · 7 October 2013 - 18:12

i have it on my phone with wifi and it keeps sayin error 503 my wifi is fine

Rondreka Misguided Racine · 7 October 2013 - 17:57

its says error 503 for some reason and I have wifi connection

Daniel Grimard · 7 October 2013 - 17:56

Not running for me in NC.

mike eck · 7 October 2013 - 17:06

i have magic jack on my cell phone, android, and still getting error 503, uninstalled and reinstalled twice, anyone have any ideas since sutomer service is useless

Harry Smith · 7 October 2013 - 16:39

back up and running good as gold!

Tom Beardmore · 7 October 2013 - 16:09

I can confirm that as of 6:04 PM CDT, the voice service is back, when using the MJ+ and a direct internet connection.

Ofay Bell · 7 October 2013 - 16:06

MJ Plus was down most of the day. Just unplugged it and back in and MJ is working now.

Hadas Stein · 7 October 2013 - 15:59

same problem, MJ does not work. is this a local issue? I am on West Coast

Bill Gilhooly · 7 October 2013 - 15:53

I've had Magicjack since it first came out, and this is the first outage like this I recall.

James L Jones · 7 October 2013 - 15:52

MagicJack just came back up.

Tracy Grove Bittner · 7 October 2013 - 15:50

Been down for me since at least 11:30 am EST that I know of. Still have no phone service. 401 error. Internet connection is fine??? Unplugged it and reset it, still nothing. Hope its up by tomorrow!

Radek Mělnický · 7 October 2013 - 15:46

Magic Jack is back online Yippee !!!

John Palmieri · 7 October 2013 - 15:45

Internet up Magic Jack is down. I love the fact that their web server for customer care cant handle the load and just shows Error. You would think they could anticipate the scale required and have a DR strategy

Bill Gilhooly · 7 October 2013 - 15:42

It would have been nice to have been given some sort of acknowledgement that there actually is an issue with service. It would be helpful if they would post a notice on their homepage indicating the current status of the outage.

Angela McLeod Evans · 7 October 2013 - 15:30

Same issue here. No dial tone but a recording, "Error 401. Check your internet connection." I cannot login to the MJ site either. I noticed it a few hours ago. The voicemail to email appears to be working, which is how I realized MJ was down. I wondered why I got an email that I had a voicemail but never heard the phone ring and checked the phone for a dial tone.

James Brodie · 7 October 2013 - 15:29

mine is down. getting 503 error. tried wifi and my network, neither work. restarted phone and continued to kill and restart the app. oh well

Harry Smith · 7 October 2013 - 15:23

Same issue here... voice mail feature working fine, but no dial tone, just the recording about the 401 issue. My internet is fine as well. Hope that the issue resolves itself.

Keyser Söze · 7 October 2013 - 15:23

They could have planned this upgrade better. I was at work all day long, and they had to bring it down at dinner time, when I needed it most. My father only has magic Jack, and he will get worried when the phone does not work.

Gary Griffith · 7 October 2013 - 15:21

in Raleigh nc been down for over an hour

Jessica Maxwell Coil · 7 October 2013 - 15:14

401 error code and can not log into the site.

Tom Beardmore · 7 October 2013 - 15:03

@Margaret Edland: Once their VoIP phone service is restored, you might have to unplug your MJ for a couple of minutes to reset it, if it doesn't reconnect automatically.

I am curious about what I was told earlier that "an emergency upgrade" was underway. I mean, wouldn't an upgrade have been planned? I suspect that this is really an IT issue, and they're scrambling to get the service back online.

Has anyone contacted CNN?

Radek Mělnický · 7 October 2013 - 15:01

both numbers work from Iphone Apps

Margaret Edland · 7 October 2013 - 14:58

Both my magic jacks are unresponsive.They are both lit up, like they should be. Telling me they both have an error & check the internet connection. My internet works just fine. Glad I'm not the only one experiencing this. I hope this gets resolved ASAP. I wonder if we need to reconnect them to the computer to reset them. Anyone know about this?

Monika Galioto · 7 October 2013 - 14:55

mine has been down for over 90 min. that I know of

Sandy Myers · 7 October 2013 - 14:51

Checked w/ MJ support and they said they are currently installing upgrades which is causing the temporary outage. They said they have no timeframe for the service being back online, but said, as a workaround, I could plug my MJ Plus into my computer's USB port and I will have service again. This is true, works just fine plugged into my computer.

Tom Beardmore · 7 October 2013 - 14:47

I was able to get to the website earlier in the day, but their service VoIP service has been down since this morning. Various errors including 401 and 503, both "Check your internet connections". Early this afternoon, I worked with a support agent. I am told that they are installing emergency upgrades.

Comment: The service works fine if plugged into the USB port of my laptop. But it's not working if I connect my MagicJack + to my router.

Maureen Allen · 7 October 2013 - 14:45

Get error 401 check internet connection. Rebooted my router but still no dial tone.

Mary Savage · 7 October 2013 - 14:42

Internet access is good, MJ down, reporting a 503 error "check Internet connection".

Lori Durham · 7 October 2013 - 14:36

They did say the server is down, and will fix and sorry for the delay. I got this when I went to my magic jack icon and the phone screen came up. I think it is a wait and see, I have trouble- shooted everything. The only thing I haven't done was shut down my computer by the button on the hard drive, think it is them. Error 401

Pricha Saengswang · 7 October 2013 - 14:13

I'm glad to see the problems with magic jack happened to everybody not just me. My internet connection is up and run fine, but when we make a cak got error 401. Can not log on to my account at magic jack either. So I assume their site is down, nothing can be done.

Sherry Passarelli · 7 October 2013 - 14:06

My internet is working fine. My Magicjack is down for me. No dial tone on my phone. Only a recording saying error 401.

So Nia Noemi · 7 October 2013 - 14:04

My inyternet is working good, . and magic jack says error.. all day long, I disconneted and connected back and still the same.. same problem

Jerry Sanford · 7 October 2013 - 14:02

Magic Jack phones do not work. Error 3002 on phone and asked to check internet connection. It's good but the phone isn't.

Rob Lamarre · 7 October 2013 - 13:23

Magicjack is not working and my Internet connection is up. unavailable as well.

Andy Ling · 7 October 2013 - 13:05

Just talked to MJ, mine only works when plugged into computer, not when plugged into router. They are reporting a system wide issue of this and hope to have it resolved shortly

Pamela Beck Ambrose · 7 October 2013 - 13:01

internet is working - obviously! Website is down, MJ phone is down. Error back to 401. Does anyone have any idea if the entire system is down?

Pamela Beck Ambrose · 7 October 2013 - 12:48

Internet working, website working, phone(MJ) still NOT working. Now error message is 503, whatever that is?

Pamela Beck Ambrose · 7 October 2013 - 11:56

Internet is working, telephone (MJ) is not and hasn't for over an hour. Keep getting message 401 and no dial tone

Kyle Craig Douglass · 7 October 2013 - 11:56

I can't access the webpage and my service is down but my connection is working fine. Same problem as Milton had on 8/8/12.

Sue C McLenon · 7 October 2013 - 11:45

My internet is working but my mj is not.

Studyan Collins · 7 October 2013 - 11:18

is magic jack not working? it says I must be online for phone to work? thanks

Delilah Melendez · 21 July 2013 - 04:53

i brought the magic jack and haven't received it how long does it take's for delivery.

Debra Waites DeBord · 9 July 2013 - 16:38

Magic Jack is down for me now in Acworth Ga. Internet connection fine though.

Dana Lewis · 1 June 2013 - 09:53

As of 6/1/2013 at 12:00pm. MJ not connecting or downloading contacts or recent calls. Internet connection is fine. W.T.F?

Brian Vadella · 1 June 2013 - 09:27

in Belchertown, ma magicjack cant connect. internet is working but no magicjack connection

HomeBaked Labz · 1 June 2013 - 09:07

Server down. Mobile app won't connect either...

Lonnie Cooper · 1 June 2013 - 08:09

Been down approx. 2 hours I know of. web site down, won't answer phone

Just Offal · 1 June 2013 - 07:55

time to set up the google phone it's cheap and it's never ever out

Just Offal · 1 June 2013 - 06:50

I have had some trouble with Charter modems not letting the MJ through... and IMO MJ is a major hacking target for people like Verizon or other landline sevices like vonage.

Just Offal · 1 June 2013 - 06:46

I got up this morning and no MJ service whatsoever... checked the net... it's fine. Can't even get the MJ website

Duayne Howard · 4 March 2013 - 14:27

MJ works fine, dial tone and everything. I just can't access my voicemail right now!

John Essig · 28 February 2013 - 19:14

MJ has been down for 2 days now. No one answers the chat. They want to send me a new power adapter but the checkout fails. Argh!

Yette Ureta · 9 February 2013 - 21:55

How can I renew my subscription?

Randy Gibson · 25 January 2013 - 06:07

Mine is down for two days. Error 3. Recently renewed my subscriptions. My internet works fine, just not MJ. grrrrr...

Vincent Yoder · 6 January 2013 - 03:07

Interesting I just renewed my MJ service for a year and now it doesn't work. Nice product! Internet is working great but MJ won't even recognize

Nerva de Lange · 25 December 2012 - 03:42

Used to use you guys a few year5s ago. No down time problems. Now? Pay more get less.

Patti Muratet Rendell · 19 November 2012 - 15:26

I'm in Belize and my MJ won't work nor can I access on the website. I tried the MJ on 3 different computes and have tried to access the web site on 3 different computers. I have an error code 401 on all 3 computers, which means a registry problem, but I don't buy that all 3 computers have registry problems. What's up with MJ's website

J-g Melanson · 29 October 2012 - 19:23

MJ is down in Toronto Canada, at least for me, myself and i. My internet connection is working fine but not MJ

Valrine Vernon-Gilchrist · 29 October 2012 - 19:10 is down also. Come on MJ... get the servers back up, I need to make a call to New Jersey

Jean-Francois Morneau · 29 October 2012 - 18:52

yep MJ down here too

Valrine Vernon-Gilchrist · 29 October 2012 - 18:48

my mj has been down for the past 40 mins

Rachel Berryman · 29 October 2012 - 18:23

Can't access mj website, error 3 on phone. What is up?

Luc Lussier · 29 October 2012 - 18:18

I get error 23 and can't access the MJ website

Robert Mancini · 26 September 2012 - 06:13

my MJ is not working at all.. and can't access their webpage - any ideas?

Milton Andrade · 8 August 2012 - 11:20

We're back up.

Johny Cueva · 8 August 2012 - 11:14

Same problem going crazy!

Milton Andrade · 8 August 2012 - 11:03

Can't access the webpage and my service is down, but my internet connection is working fine.

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Rate magicJack has been rated 2.7 out of 5 points. A total of 22 votes cast and 87 users reviewed the website.

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