website not working? Is it down right now? Server Status Check screenshot
MacysWebsite Name: Checked:
Response Time:
Last Down:
Checking Macys
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Macys Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
19:0620.28 ms. 
21:476.64 ms.
23:4915.02 ms. 
03:2719.56 ms.
08:256.66 ms. 
11:146.38 ms.
15:2820.44 ms. 
18:5734.85 ms.
21:2618.64 ms. 
00:21244.49 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:34

We have tried pinging Macys website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Macys - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Lara Watkins Marshall · 17 August 2016 - 17:59
· · Chrome 51.0 on Windows

VERY Frustrating. It is inexcusable that Macy's allows this to keep happening to its customers. I received a credit card over 10 days ago and have tried several times to add it to my Macys account, and it simply will not even load the site, it just sits there and times out. I cannot see my balance or GIVE THEM MONEY to pay it off. Regret ever working with them or signing up for a card. Would not recommend at all.

Lesley Astrid Knights · 1 July 2016 - 16:16
· · Firefox 47.0 on Windows

I'm trying to checkout with paypal and all it does is keep refreshing the shopping bag page.

Connie Patty · 2 June 2016 - 16:57
· · Chrome 50.0 on Mac

Very frustrating website. I want to pay my bill! But it won't accept payment - keeps telling me there is an error and to try again later. Then I try to leave a secure message (to ask if there is something I should be doing differently) and it tells me that I'm using characters they don't accept, so it won't send my message. I don't think using only the English alphabet should keep me from sending a message! Grrr. Wish I hadn't signed up for a Macy's card that I have to pay online (I live outside of the US).

T.j. Sorrel · 27 May 2016 - 11:33
· · Chrome 50.0 on Windows

Access Denied

You don't have permission to access "" on this server.

Pamela Heitler Hodge · 27 May 2016 - 11:10
· · Chrome 50.0 on Windows

Yesterday and today, May 27 2016

Access Denied

You don't have permission to access "" on this server.
Reference #18.edce8f18.1464347191.54f122b

Claudine Ferrer Braddock · 26 May 2016 - 04:24
· · Firefox 46.0 on Windows

As of may 25 2016

Get same error using my cellphone and kindle.

Access Denied
You don't have permission to access "" on this server.

Reference #18.e7690317.1464236452.9eb19a7

Carol Calvin · 25 May 2016 - 19:17
· · Chrome 46.0 on Windows

It is now 3:16 pm.. May 25th, 2016..I am still denied access to Macy' contacting consumer service doesn't help..

Nick Dandola · 25 May 2016 - 10:47
· · Chrome 50.0 on Windows

Access Denied

You don't have permission to access "" on this server.
Reference #18.372c1ab8.1464173173.2e965d4

Why Macys Why? Ill just go to Nordstroms instead....

Nicole Arseneau · 12 May 2016 - 14:15
· · Chrome 50.0 on Windows

The website homepage will come up but it is telling me that the site is unavailable. This seems to happen all the time for Macys. This website needs to be fixed because it is extremely annoying to purchase anything and I am about to shop else where.

Karen Sabo · 6 May 2016 - 15:11
· · Internet Explorer 11.0 on Windows

I find this site to be the most annoying one I have ever encountered for such a major retailer. Difficult and time-consuming to navigate. And that is if you can even get access. They need to fix this ASAP.

Jennifer Storch · 27 April 2016 - 15:26
· · Chrome 50.0 on Windows

You don't have permission to access "" on this server.
Reference #18.77212ac8.1461770706.55dd1d

Patricia Lorenzen · 19 April 2016 - 20:49
· · Internet Explorer 11.0 on Windows

Unable to view my cart or see pictures for 3 days. The rest of my computer works fine/

Kathleen Hickam · 15 April 2016 - 14:12
· · Chrome 49.0 on Android

Macy's down. Cannot add to cart or see cart.

Kimberly Kaye-Cacciato · 7 April 2016 - 16:14
· · Internet Explorer 11.0 on Windows

Unable to navigate and search, error message OOPS WE ARE EXPERENCING TECHNICAL PROBLEMS. Over and hour now...

Kara Ullom · 24 February 2016 - 18:13
· · Chrome 48.0 on Windows

Unable to navigate and search displayed is the error message:
Oops! We're experiencing a technical problem.
We're hoping it's just a temporary glitch. Please close this window and try again. If you continue to have this problem,please call Customer Service at 1-800-BUY-MACYS (1-800-289-6229).

Lex Rose · 24 February 2016 - 17:35
· · Chrome 48.0 on Windows

Unable to navigate and search displayed is the error message:
Oops! We're experiencing a technical problem.
We're hoping it's just a temporary glitch. Please close this window and try again. If you continue to have this problem,please call Customer Service at 1-800-BUY-MACYS (1-800-289-6229).

Karen Clarkin Carey · 19 February 2016 - 16:02
· · Internet Explorer 11.0 on Windows

Can't pick size or see reviews...a good sale going on and can't particoipate!

Tina Stoner · 15 February 2016 - 03:40
· · Chrome 48.0 on Chrome OS

Macy's site won't load the checkout page! It is grayed out and says, "Loading, please wait". I've waited over 2 hours, restarted the page etc. and started up again. Still waiting!

Prakash D Patel · 10 February 2016 - 20:57
· · Internet Explorer 11.0 on Windows

Been trying to Print a Return label and keep getting an "OOPS" error message. Calling CS is no help. They keep telling me to try later. WTF Macys? It's not like you're not making any money to be able to keep your services up and running.

Kelly Templeman · 10 February 2016 - 18:08
· · Safari 8.0 on iPad

Can't open past home page. It says there are too many people shopping. It gives you a countdown from 10 to try and refresh but that does nothing but start the count down over. It won't even let you purchase items already in shopping cart.

Patrick Gennette · 10 February 2016 - 18:04
· · Internet Explorer 11.0 on Windows

temporary shopping jam! - counts down from 10 to 1 and freezes - for over 30 minutes now.

Molly Millard Loiler · 10 February 2016 - 17:51
· · Chrome 48.0 on Windows

"Temporary shopping jam" message is irratating. Macy's just missed out on a huge purchase. Taking my shopping elsewhere.

Logan Mazzara · 10 February 2016 - 15:03
· · Chrome 48.0 on Windows

Cannot add anything to my cart. Every item either says Product No Longer Available or if I can actually get the item up when I click Add to Bag, I get a message that says they're having technical difficulties. Very annoying.

Michael Filice · 5 February 2016 - 06:22
· · Firefox 44.0 on Windows

Was able to go to the main website but everytime I tried to logon an error message would appear stating to try again later or call macys to see if they could resolve the problem with their tech. dept..They claimed nothing was wrong and were going to research it. Same problem for several weeks with noi resolution.

Try going to and logging in from there by simply typing If the signin link at the top right is hidden scroll to the bottom and find the link pay my bill. If you are able to login successfully there is a problem with macy's and your ip address. Click Start->Run, type cmd and press Enter. Type ipconfig /release at the prompt window, press Enter, it will release the current IP configuration. Type ipconfig /renew at the prompt window, press Enter, wait for a while, the DHCP server will assign a new IP address for your computer. If that doesn't work try recycling the power on your modem or gateway and you should get reassigned a new ip and the problem solved. If your ip address stays the same call your internet provider and see if they can assign you a new one.

Barbara Andrews · 27 January 2016 - 01:21
· · Firefox 43.0 on Windows

First time I have encountered this problem but it has been going on for 4 days.......... "not authorized on this server" message. Very frustrating. Tried calling their customer service which is a joke - never got a "representative" to answer call. What is going on???

Barbara Lair Murry · 27 January 2016 - 00:33
· · Firefox 43.0 on Windows

Macy's system problems - computers, my account, Internet, phone systems for calls - all are of nightmare proportions!!!!!!!!!!! I have never seen a corporation this size with so many problems. Currently I get "You are not authorized to (something) on this server" when I try to log in

Chrissa Hebert · 26 January 2016 - 04:51
· · Firefox 43.0 on Windows

I can't log in to my account. I have been getting the access denied error for 3 days. This is after clearing my cache and deleting my cookies and "full refreshing" the browser multiple times. :(

Bryan Lee Kristofic · 26 January 2016 - 01:44
· · Firefox 43.0 on Mac

Well, this is ridiculous. I am trying to pay my bill, but it says access denied. How stupid. It has been like this for a week. I guess phone pay it is... x.x

Ewelina Baranowska · 25 January 2016 - 19:37
· · Firefox 43.0 on Windows

Ewelina Baranowska · 25 January 2016 - 19:37
· · Firefox 43.0 on Windows

Ewelina Baranowska · 25 January 2016 - 19:37
· · Firefox 43.0 on Windows

Mary M Schendel · 21 January 2016 - 15:55
· · Firefox 43.0 on Windows

I tried to access my account 6 times from my computer this morning and it kept saying access denied from this server. I finally got on with my husbands computer through google chrome. This website is always either down or hard to access. I have both the store and American express on the same card and it is a royal pain in the you know what.

Carroll Hemsley · 14 January 2016 - 22:20
· · Chrome 46.0 on Windows

Why is access denied in to pay my bill on line.

Micah Stanford · 14 January 2016 - 04:34
· · Chrome 47.0 on Windows

Stupid site. Add items to the cart, fully complete the sale, and it finishes by telling you the item isn't available. That is IF the site is working. 9 out of 10 times " is temporarily closed for scheduled site improvements" Right, what sane company shuts their site down 10 times a day?

Ana Albino · 6 January 2016 - 16:18
· · Internet Explorer 11.0 on Windows

You don't have permission to access "" on this server why is this happening ?????

Erica Petrolia Matherne · 4 January 2016 - 14:29
· · Chrome 47.0 on Windows

I have been trying to process a return since last week. I keep getting "Oops. We're experiencing temporary technical problems. Please try again later."

Marla Avian Featherstone Scott · 30 December 2015 - 16:29
· · Chrome 28.0 on Android

It will let me shop, but says I have no Internet connection when I try to go to "my account".

Stan Bromonopowicz · 22 December 2015 - 15:55
· · Safari 9.0.2 on Mac

I have been unable to access Macy's for weeks. Every time I try I get a pop up saying they are down for maintenance and to try again in a while. Did all of my Christmas shopping elsewhere. I've tried emailing an calling Macy's with no response. No wonder their sales and stock are down.

Melanie Rincon · 18 December 2015 - 03:41
· · Firefox 42.0 on Windows

I can not change items in my bag or check out, page is stuck on loading.

Judy Erich · 16 December 2015 - 01:32
· · Android Browser 4.0 on Android

Can't shop at macys. Won't even load product. Cannot even look at merchandise! !!

Carolyn Avalani · 15 December 2015 - 05:23
· · Chrome 42.0 on Windows

Can't complete my order. It's stuck on "loading shopping bag". I've tried for over 3 hours.

Luisa McGarvey · 14 December 2015 - 03:41
· · Safari 9.0.2 on Mac

Cannot purchase anything online at Macy's all day. Select payment method paypal or other and you are hung forever. Also using MacOS 10.10.5 and Safari 9.0.2 browser. Cleared cache and cookies ect.
Problem seems to be Safari swithed to Firefox and transactiuon went right through. Safari still hanging. Just upgraded to latest version of Safari yesterday also.

Andy Reilly · 14 December 2015 - 01:11
· · Safari 9.0.2 on Mac

Using MacOS 10.10.5 and Safari 9.0.2 browser. Have not been able to log into my credit card account on Macy's website. Keep getting error messages. Can browse the site for items, but cannot put anything in the shopping cart. Cannot check out, cannot see account. What is wrong???? This has been going on for months!!! I want to go back to receiving monthly paper bills because I cannot see my account nor reconcile it online. PLEASE ADVISE!

Debbie Hlopek Vincent · 11 December 2015 - 21:09
· · Internet Explorer 11.0 on Windows

No problems browsing the site but when I try to check out I get "Loading please wait." I've cleared the cache and started over several times but always the same thing. It just sits there saying "Loading please wait." Quite frustrating!

Jane Bruce · 1 December 2015 - 15:25
· · Firefox 42.0 on Windows


Marie Smith · 1 December 2015 - 08:52
· · Chrome 46.0 on Mac

Had a problem with checking out on Chrome. The page kept loading. I went to Firefox, created an account and checked out with card there.

Ron Reynolds · 1 December 2015 - 07:59
· · Firefox 42.0 on Mac

Tried to checkout and website says that the page is loading. Really bad experience on Cyber Monday. Called 800 # and got person who seemed like 16 years old and did not know how to access my online order.

Eowyn Brown Ferey · 1 December 2015 - 06:31
· · Chrome 46.0 on Windows

Have tried for several hours to checkout and just get a message that the page is loading.

Robin Deguara · 1 December 2015 - 06:22
· · Chrome 46.0 on Windows

It won't let me add a credit card number but says to complete highlighted area and nothing is highlighted

Lauralei Clark · 1 December 2015 - 06:01
· · Chrome 46.0 on Windows

I have had an order in for almost 2 hours just says loading and nothing .....

Linda Cornetti · 1 December 2015 - 05:40
· · Firefox 42.0 on Windows

try the website again. I have been futzing with this mess for over 6 hours!

Linda Cornetti · 1 December 2015 - 05:39
· · Firefox 42.0 on Windows

I tried for two hours to place my order online before it just quit. Then I waited an hour on the phone until the line went dead. Dialed back in and waited THREE HOURS on hold. Again, about halfway into my order the call dropped. I was on a land line, too. So I went back to the website --I have way too much time invested--and placed my order like a breeze. They have MAJOR problemos.

Rachel Lackland · 1 December 2015 - 05:33
· · Safari 8.0.8 on Mac

Macy's won't let you check out. I have been "waiting" on the phone for 59 minutes to place a order - this is ridiculous!!!!

Glenn Roddick · 1 December 2015 - 05:06
· · Chrome 46.0 on Windows

I was hung up for a long time - finally went in through PayPal and got through straight away.

Trisha Feliz · 1 December 2015 - 04:46
· · Firefox 42.0 on Windows

macys, cant checkout....stuck at adress and payment info, wont let me input any info. been on phone now for40 minutes...

Faith Cebull Palmucci · 1 December 2015 - 04:41
· · Firefox 39.0 on Windows

Shopping Bag on Macy' has been "loading" now for 35 minutes!!!!!!! Ugh!!!!!!!!!!! Seriously?!?! Now I remember why I prefer fighting the crowds on Black Friday, rather than beating on this computer!!

Mella Mella · 1 December 2015 - 04:31
· · Safari 600.1.4 on iPhone

Macy's is the only site I experience frequent website and loading issues with. What's the deal?! It's becoming more of a hassle shopping with Macy's online. I usually end up shopping else where.

Mella Mella · 1 December 2015 - 04:28
· · Safari 600.1.4 on iPhone

Macy's is the only site I experience frequent website and loading issues with. What's the deal?! It's becoming more of a hassle shopping with Macy's online. I surly end up shopping else where.

Dania Rubio Higueron · 1 December 2015 - 04:25
· · Chrome 46.0 on Windows

It let me check out just now via paypal, try that. Or the website is up and runing again.

Brittany Lynn · 1 December 2015 - 04:22
· · Safari 9.0 on iPhone

Unable to place order. Unsure what's going on. 25 minute wait on the phone as well!

Holly Share Ridge · 1 December 2015 - 04:21
· · Chrome 46.0 on Mac

cant checkout just keeps loading. Hope they offer sale to run through tomorrow since its on their end.

Kinsey Schwers · 1 December 2015 - 04:21
· · Safari 8.0 on Mac

UNABLE TO PLACE AN ORDER!! grrr..... wont let me put in shipping and payment information so I cant put in my order.

Whitney Wright · 1 December 2015 - 04:20
· · Chrome 46.0 on Windows

Will not let me check out. I have been reloading/refreshing the browser and still get a loading please wait bar. I've waited an hour now...

Michele Thomas · 1 December 2015 - 04:17
· · Chrome 46.0 on Windows

Can't checkout. Been waiting 30 min, while searching for items. Bummer!!

Fawn Nicholson · 1 December 2015 - 04:12
· · Safari 7.1.8 on Mac

Like everyone else, the site won't let us check out and NOW we have the Oops! We're experiencing technical problems. We didn't have these issues with Nordstroms or Target. Macy's, what are the options?

Brad Vereb · 1 December 2015 - 04:10
· · Chrome 46.0 on Windows

Can't check out, stuck on loading. I tried it from multiple browsers on multiple computers.

Eric Levinson · 1 December 2015 - 04:09
· · Internet Explorer 11.0 on Windows

Yep is down - can't check out, or search for items on their site. So much for having a Cyber Monday 20% off discount! Only lasts for 6 more hours

Kathleen Stonedahl · 1 December 2015 - 01:41
· · Internet Explorer 11.0 on Windows

Can't checkout either. Cart says "loading please wait". Website must be overloaded. Sorry Macy's just lost a $450 sale--going elsewhere.

Anne Andrews · 30 November 2015 - 15:56
· · Chrome 46.0 on Windows

Can't checkout. My cart has said "loading please wait" for over 30 minutes so far.

Bridgette Allen-Williams · 29 November 2015 - 18:44
· · Chrome 46.0 on Windows

I am having the same problem with Macy's. I get a bar that says loading please wait but it never loads. I am trying to spend my money with them. Too bad I have to go elsewhere!!

Jeanie Joe · 28 November 2015 - 19:36
· · Chrome 46.0 on Mac

Last month I tried to pay my bill online, and tried several days/times. DOESN'T LOAD. I had to pay in the store. Again this month, the bill comes and I still cannot pay online because it DOESN'T LOAD. Inconceiveable that Macy's has not fixed this yet.

Betsy-Titus Thomas · 28 November 2015 - 17:49
· · Chrome 42.0 on Windows

I have been trying to check out for last 1 hr or more, keeps giving me the message "loading please wait"

Chris Wong · 28 November 2015 - 04:50
· · Chrome 46.0 on Windows

I'm getting a error mesage: Access Denied

You don't have permission to access "" on this server.
Reference #18.260a0f17.1448686064.5acf3f0

Stephanie Platts · 28 November 2015 - 00:53
· · Chrome 28.0 on Android

Hey, Macy's ur site is ridic! It took me about 80 attempts before I could get my order to go through then I never received notification of it. I selected the option to pick up at the store so I figured I'd go ask and I couldn't even play walk in and win. I prolly would've won too. Not fair!

Michael Miro · 28 November 2015 - 00:25
· · Firefox 42.0 on Mac

macys is sucking right now....i cant check out. get loading message.

Patricia Welch · 27 November 2015 - 02:47
· · Chrome 46.0 on Windows

Dear Macy's, PLEASE find another IT Company to handle Your Internet Site. For 24 hours, I've attempted to purchase a large order online, so frustrating. All it does is say "LOADING!" You're losing sales! People want to shop & buy Presents! Your site is a JOKE! I've been a GUEST since 1974 (Hudson's, Marshall Field's, Macy's).

Karolyn F Louise · 25 November 2015 - 21:39
· · Firefox 42.0 on Windows

For the past 4 weeks,I have been having a problem viewing my statement and making a payment. The site keeps loading. Didn't have this problem until my macys card was replaced with macys american express card. I have to contact customer service, placed on hold, and then talk to a tech associate. Macys site sucks!

Michelle Minton Moore · 23 November 2015 - 15:27
· · Internet Explorer 11.0 on Windows

The site is fine until i attempt to check out. It just keeps loading - and has been for an hour.

Susanne Rice · 20 November 2015 - 01:45
· · Chrome 46.0 on Chrome OS

Macy's online bill pay is extremely furstrating to navigate and worhless. I am not going to shop at Macy's anymore!

Phyllis Nielsen Treichel · 17 November 2015 - 21:15
· · Chrome 46.0 on Windows

I cannot check out on Macy's website. This is ridiculous. After spending a couple of hours looking for things I wanted to purchase now I can't check out. How could a store as big as Macys not have this problem fixed - its been 2 days already! Unacceptable!

Debbie Miller Harrison · 16 November 2015 - 21:49
· · Chrome 46.0 on Windows

Macys is the worst website! Will not update, just keeps spinning! Much prefer Kohls!

Celina Llauget · 16 November 2015 - 19:17
· · Chrome 46.0 on Windows

This site sucks! Why can't I see the images on your site???? I guess you would rather have me shop on another site :(

Angela Manning · 13 November 2015 - 10:00
· · Safari 600.1.4 on iPad

Macy's is having some serious issues with their website & customer service. It's almost impossible to complete anything online, like place a order, pay your bill, check your account balance, things like this. WHEN the system does come up it still takes any where between 1/2 - 1 1/2 hours to complete your task. That's just how slow it is if it's working. Part of this is because the system is inconsistent. It can be up one minute & then re-loading a page all over again & then you have to log back in, & it keeps going on like this over & over again. You might get lucky sometimes & manage to get your task done if you have the patience. The other major issue is with the customer services. You can plan to be on the telephone at the minimum of 20-25mins. You can expect to be on the phone anywhere from 1 hour up to 2 1/2 hours per call if you have a issue that needs to be resolved. Most often this is because of several different things like; the representative you get first may not know the answer so she puts you on a 20-30min. hold & then transfer you to someone else. This person doesn't seem to understand the situation & can't speak clear english to be able to communicate successfully which makes it hard for you and them. Now they put you on hold to get someone else who can answer your question. Here goes another 30 min. hold till another representative comes on the phone & they do understand your problems, but they don't have any authority to correct what is wrong so they must get a supervisor or manager who can override the transaction or approve, correct, whatever the situation happens to be. It usually goes something like this. What's really frustrating is this is the way it is no matter what, when, or why you have to call them about anything. Anymore I just get a big knot in my stomach if I have no choice but to contact them about something. We shop frequently with Macy's cause we love their products & merchandise. Always have! However, if things don't start to get better with customer service & their website we may have no choice but to stop doing business with them. The problems are that bad. I believe that if you are a person that shops a lot at Macy's, it's enough that it could truly drive you to the point of no return. Literally! It's not worth it. I stand by Macy's 100% when it comes to their merchandise. Their ease of return policy, sales, coupons, versatility in all necessities, like from home dept., clothing, men's, travel, & just about any & everything one might need. All at great prices too. It's just a shame that their customer service areas & the dysfunctional website will cost them in a big way. There are a lot of customers who are having the same issues as well as their most valuable customers.


Patti Eck Budin · 12 November 2015 - 15:59
· · Chrome 46.0 on Windows

I have 59 items in my cart and I can't check out. Guess I look elsewhere for kids clothing.

Angel Hamane · 12 November 2015 - 01:19
· · Firefox 41.0 on Mac

Can't check out. Just says it's "loading". I've cleared my cookies, my cache, etc. This has happened before. So frustrating.

Cheryl Farrey · 9 November 2015 - 14:16
· · Internet Explorer 11.0 on Windows

I have been trying to buy Christmas presents for 2 days now and can't get in. I wanted to buy my husband's birthday presents in September and had to go to another vendor, what the heck is going on?

Kathleen Smith Hall · 9 November 2015 - 14:12
· · Chrome 46.0 on Chrome OS

The checkout portion of has been 'loading' for over 2 hours!

Karen Salemme · 5 November 2015 - 07:22
· · Internet Explorer 11.0 on Windows

Have been trying to pay for items in my cart for the last 3 hours with no luck. Sale ends in 30 minutes so I guess I loose and Macy's looses too.

Sarah Suzette Hindman · 1 November 2015 - 19:23
· · Chrome 46.0 on Windows

Unable to load a gift card so I can check out because the captcha image is broken!

Eric Vineyard · 24 October 2015 - 18:49
· · Chrome 46.0 on Android

Worthless website and customer service. Impossible to use website and customer service is impossible to get a hold of. When u finally do they hardly speak english, don't listen to a word you say, and then transfer you. Canceling my account, they are worthless...

Brandon Mclean · 21 October 2015 - 16:45
· · Firefox 41.0 on Windows

SO ANNOYED! Everytime I try to do a payment and submit it says" Error trying to make payment. try again later". SICK OF IT! Last month I tried to make a payment and same thing! DONE! Going into Macy's paying it off and canceling the stupid card!

Jeanette M Fox · 20 October 2015 - 18:17
· · Chrome 46.0 on Android

Been trying to pay bill online for 2 days. Can't pull anything about my bill up. You would think they would at least post a note on their website saying online bill pay is down and for how long.

Darcella Boston Halverson · 18 October 2015 - 04:16
· · Internet Explorer 11.0 on Windows

can't seem to load to the make a payment link. It has been "thinking" for about 20 minutes now.

Dianne Callin · 17 October 2015 - 22:18
· · Internet Explorer 11.0 on Windows

It seems to be offline if f you are a customer with a lot of 'Macy's Money' to use by tomorrow- I've been trying for a week and can't pay for the items- called them and they said something that didn't make any sense "We're sending all our customers new cards this month." Macy's Money expires tomorrow- than we'll see what happens.

Elza Hannush · 4 October 2015 - 21:07
· · Firefox 41.0 on Windows

I am shopping macy's online. Can not view my bag and check out, have been having this problem for almost 2 hours already.

Phyllis Sharrow · 1 October 2015 - 17:06
· · Chrome 45.0 on Windows

30 plus minutes and still no technical support to fix my account with Macys. Good grief. The on-line music is beyond terrible and breaks up all the time. I did get the bill paid at no charge. The site was slow for purchases; and no my account information is NOT available and if it is, doesn't know my birthdate/name etc. Grrrr.

Hallie Jacquelyn · 26 September 2015 - 14:05
· · Chrome 45.0 on Windows

Past 2-3 months have been having trouble even after clearning cookies and history so it's not my computer, tried it at work and at home, it wants to verify who I am and then the little ball just keeps going round and round. I am planning to go to the store to pay but I don't want to use their credit card anymore, it's not fair the customer has to go through this to pay on time or risk a late fee.

Linda Rawls · 15 September 2015 - 01:03
· · Firefox 40.0 on Mac

For the second month in a row, I got an email saying my bill was ready to view online. I clicked on the link on th Web site to "Make a payment" and once again nothing happens -- a ball goes round and round and round. Last month it took 22 minutes waiting on hold on the phone to make a payment. I am NOT going to do that again this month. They need to get their act together -- and as soon as I can make a payment in full I am going to cancel my account. This is reidiculous.

Doreen Lehmann Landers · 14 September 2015 - 21:02
· · Safari 8.0 on iPad

I have been trying to pay my bill online for at least 10 days. I went to the store today to pay and they were not able to bring up my account. I FINALLY got through on the phone (20 minutes hold time!) and was told that they were installing a new payment system and we're having 'issues' with it. Issues??? Issues last for a few minutes to a couple of hours. This is downright pathetic. The customer rep told me that I would be charged a late fee is I didn't pay over the phone. WTH?? I've been trying to pay and Macy's is pathetically unprepared. What was this system not tested before it was rolled out? Who are the people they hire for IT work? And why don't they have a backup to restore to the old system rather than being down for weeks?
i did not pay on the phone because I did not have payment info available. After calling back and waiting another 20 minutes to be connected, I attempted to make the payment via phone (and they keep telling me there is no fee for that!!!!). I was unable to do so because it's my husband's checking account. What is wrong with this company?? They want to know why they need to close stores? Why they lose money??? First, let's start by hiring good workers and having good policies! Macy's has just lost any business I may have sent their way in the future. Pathetic customer service. Pathetic IT policies. Pathetic all around. And my bill is due tomorrow and they told me I will have to pay a late charge if pay,net is not made by tomorrow. absolutely disgusted!

Rick Wegmann · 11 September 2015 - 23:41
· · Firefox 40.0 on Windows

Hey, it's not Macy's website. You need to clear your history. For some reason, Macy puts a site unavailable url in your browser's history. You need to clear that then you'll be able to access

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