Live.com website not working? Is it down right now?

Live.com Server Status Check
live.com screenshot
Windows Live HotmailWebsite Name:
mail.live.comURL Checked:
Response Time:
Last Down:
Checking Windows Live Hotmail
Please wait while we check the server...
Windows Live Hotmail Website Status History
Live.com server report and response time

The above graph displays service status activity for Live.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
05.May.2016
11:5713.75 ms. 
05.May.2016
13:5714.95 ms.
05.May.2016
15:5915.44 ms. 
05.May.2016
18:0011.81 ms.
05.May.2016
20:0416.87 ms. 
05.May.2016
22:0513.9 ms.
06.May.2016
00:1011.85 ms. 
06.May.2016
02:1111.75 ms.
06.May.2016
04:2312.34 ms. 
06.May.2016
06:2613.18 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 07:20

We have tried pinging Windows Live Hotmail website using our server and the website returned the above results. If live.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Windows Live Hotmail - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as hotmail.com, login.live.com, mail.live.com

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Live.com?
▼ LAST 12 HOURS ...
Cl Hiyama · 10 hours 15 mins ago
· · Firefox 45.0 on Windows

Cannot open Hotmail. Keep getting "something went wrong" message. URL is https://outlook.live.com/owa/auth/errorfe.aspx?httpCode=500&ts=131069557929383688&be=BY2PR04MB742&authError=ADDriverStoreAccessNonLocalException

▼ YESTERDAY ...
Robert Davis · 1 day 14 hours ago
· · Chrome 50.0 on Mac

Windows Live/Hotmail/Outlook mail login issues get support +1-800-609-1753

▼ LAST 7 DAYS ...
Pat Hidson · 2 days 12 hours ago
· · Chrome 46.0 on Windows

I haven't been able to access Hotmail from Outlook for 2 days now. Any idea what's happening and if this is affecting all people or just some?

Manish Dutt Sharma · 3 days 4 hours ago
· · Firefox 46.0 on Windows

Hot Mail is Down

Jess Barr · 4 days 10 hours ago
· · Firefox 45.0 on Mac

can't get into my emails for 2 days now as the site is not coming up

Clixsense - free online money 100% · 30 April 2016 - 07:42
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free.. 6 Million Members Can`t Be Wrong .... http://www.clixsense.com/?3886808

Chuck Broncofan Epps · 30 April 2016 - 02:14
· · Chrome 46.0 on Windows

WHAT IS GOING ON WITH MY HOTMAIL... I CANT CHECK ANYTHING , CANT SEND ANYTHING ... ANYONE ?

Craig Varney · 29 April 2016 - 11:21
· · Firefox 45.0 on Windows

Completely down since early today from all devices

▼ LAST 30 DAYS ...
Steve Frlan · 29 April 2016 - 07:08
· · Chrome 50.0 on Windows

ok can open live account but cant open emails but can view..not sure what the problem is as its important to respond to a few of the emails

Sue Bell · 28 April 2016 - 20:33
· · Chrome 49.0 on Windows

Haven't been able to access Hotmail AT ALL since Sunday. Just get time out message - how are we to resolve this issue?

Kim Mason · 27 April 2016 - 11:53
· · Internet Explorer 11.0 on Windows

I can access and use Hotmail/Live.com e-mail on Google Chrome, but I still get the same flashing error when using Internet Explorer but only on my home PC, work, laptop, & windows phone working. Can someone tell me what I can do to fix it?

Jeff Arnell · 27 April 2016 - 03:13
· · Chrome 49.0 on Windows

Can't login or change password on PC. Trie Chrome and IE. Says my password is incorrect. Reset it twice. Stil works on my phone, which proves the password is not being changed.

Dave Hoffman · 26 April 2016 - 23:22
· · Internet Explorer 11.0 on Windows

I have been down for 24 hrs now. The error message is that my user name and/or password is incorrect and it can't authorize me. What BS. There have been a few updates this past week and like the magic of MS programs quit working. Their own programs I might add.

Jason Collins · 24 April 2016 - 14:21
· · Chrome 50.0 on Windows

Is Your Site Down Right Now ? Try This Fantastic Site While You Wait 100% Free 6 Million Members Can`t Be Wrong .... http://www.clixsense.com/?3886808

Katerina Vangelatou · 20 April 2016 - 22:28
· · Chrome 49.0 on Windows

I cannot log in from my laptop. It says my inbox cannot be created right now. What does this mean?

Robert Davis · 20 April 2016 - 17:45
· · Chrome 49.0 on Mac

Call 1-844-307-2392 for Hotmail/Outlook/Live Email Support & Help

Norma Leys · 14 April 2016 - 19:38
· · Chrome 49.0 on Windows

cant get in hotmail.. reset passcodes dont work..asks to verify new password then flips me off by saying your password and answer to your secret question can be the same and when it does ask me for an answer to my secret question in in a bizzarre foriegn language.. grrrrrrrrr

Megan Sheridan Dziegelewski · 12 April 2016 - 13:27
· · Chrome 49.0 on Windows

Getting the "Something went wrong" error now for two days. Do we have any updates on this??? I need to get into my email!

James Clement · 11 April 2016 - 22:25
· · Internet Explorer 11.0 on Windows

hotmail down....ffs

Tj Hassmer · 10 April 2016 - 21:46
· · Internet Explorer 11.0 on Windows

So far it looks like I can access and use Hotmail/Live.com e-mail on Google Chrome, but I still get the same flashing error when using Internet Explorer that I've been getting for almost 2 weeks now. Does anyone know if the company has done a press release to actually say that they are aware of the problem and working to fix it? My searches just bring me to this page and articles 1+ years old. It would be nice to know they're actually working to fix this.

Albert Doran · 10 April 2016 - 18:36
· · Chrome 49.0 on Windows

unable - Try Later?

Albert Doran · 10 April 2016 - 18:35
· · Chrome 49.0 on Windows

My live.com is not connecting. I can not view my emails.

Kath Bradfield · 10 April 2016 - 03:17
· · Chrome 49.0 on Mac

I cant access it either here in Tasmania Australia.

Lyndsy Webber · 10 April 2016 - 00:05
· · Internet Explorer 11.0 on Windows

no access to my hotmail.co.uk for several days now... sign in screen flickers and says "something went wrong... etc.
really pissed off as I have so much important information I need to access..

Lissa Mires · 7 April 2016 - 21:48
· · Chrome 30.0 on Windows

My live.com is down

Tony DuPuis · 6 April 2016 - 15:11
· · Chrome 49.0 on Windows

Hotmail still down since yesterday...

Tony DuPuis · 6 April 2016 - 15:11
· · Chrome 49.0 on Windows

Hotmail has been iffy yesterday & today & I see other people posting they are having problems too so it is NOT just on my end. Just curious as to what the problem is.

Dani Daniel · 6 April 2016 - 15:00
· · Chrome 30.0 on Android

At 7:09 pm, on April 5, Hotmail was working. By about 7:30, it stopped working and provides the message, "Network temporarily unavailable. Try again." As of now, it is still not working. I am unable to use it via phone, computer and tablet. This seems to be an occurrence that's happening much too often. A couple of months ago, it was down closer to one weeek.

Deborah Moses · 6 April 2016 - 12:44
· · Safari 9.0 on iPad

Trying to reinstall hotmail. Message comes," server is down"

▼ LAST 6 MONTHS ...
Erin O'Riley · 6 April 2016 - 06:07
· · Safari 9.0 on iPad

No server access for hotmail on phone or iPad - last connection was around 6pm. Issue?

Debbie Wilkerson · 6 April 2016 - 06:01
· · Chrome 49.0 on Windows

Hotmail is dead here.

Hildegard Ehrenpreis Provost · 5 April 2016 - 15:48
· · Chrome 46.0 on Windows

I cannot access Windows Live Mail right now (April 5, 2016 @ 11.48 am).

Leeann Boone · 5 April 2016 - 01:25
· · Chrome 46.0 on Windows

live.com is taking an extremely long time to load!

Terri Abrams · 4 April 2016 - 19:58
· · Internet Explorer 11.0 on Windows

I too am having issues with Hotmail/Live. The login screen flashes several times and then says to try back later.

Aimee Lewin · 4 April 2016 - 15:09
· · Internet Explorer 11.0 on Windows

Now day 4 still not able to Login, I am able to use my mobile but cannot see everything as well as my laptop. Is there going to be an update soon on this?

Herb Roberts · 4 April 2016 - 03:30
· · Internet Explorer 11.0 on Windows

Well here I am again. I am unable to use my email sign in from my MSN account. How do I fix this problem?

Tj Hassmer · 3 April 2016 - 17:39
· · Internet Explorer 11.0 on Windows

When I tried logging into my Hotmail accounts on Friday the page would just refresh back and forth between 2 URLs, and the screen would flash repeatedly with a log in screen I have never seen before. After several flashes it would just show an error message saying, "Something went wrong and we can't sign you in right now. Please try again later." I'm able to access my e-mails through my Apple devices but not my computer. I thought this was an April Fools prank at 1st. However, it's now April 3rd, and this is still happening. I hope this gets sorted out soon. My mobile devices aren't capable of all of the features and functions the computer provides.

Mike McDonald · 3 April 2016 - 14:59
· · Internet Explorer 11.0 on Windows

Hotmail is not reachable, continues to flash a screen to try again later. When will this be repaired ?

Herb Roberts · 3 April 2016 - 01:04
· · Internet Explorer 11.0 on Windows

OK still cannot sign on to my email account thru MSN but i can go on my gmail account open a new window to hotmail and it lets me sign in to read my emails that way???????

Taya Pink · 2 April 2016 - 22:43
· · Chrome 49.0 on Windows

I can open my email account and i can see all of my emails, but when i click to open them, they just time out trying to load.

Herb Roberts · 2 April 2016 - 22:11
· · Internet Explorer 11.0 on Windows

Unable to get emails. Last two days it just says unable to sign in and to try back later. What's up with that?

Brian Chamberlain · 2 April 2016 - 19:32
· · Chrome 49.0 on Chrome OS

hotmail is down

Roger-Janet McWee · 2 April 2016 - 18:24
· · Chrome 49.0 on Windows

Why am I having to go through microsoft to get to my Hotmail account, its a pain.

Ron Maloney · 2 April 2016 - 11:21
· · Firefox 45.0 on Windows

Still Can't use Hotmail. What the hell is wrong? Had the same address for 15 years!! This really pisses me off Microsoft!!!

Ken Jensen · 1 April 2016 - 21:55
· · Internet Explorer 11.0 on Windows

April 01 2016 Hotmail is flashing will not allow you to login and says try again later. This has been going on now for 3 hours. What's Up Microsoft?

Caroline Evridge · 1 April 2016 - 18:37
· · Firefox 45.0 on Linux

My live.com hotmail/outlook login screen flashes several times then says "encountered a problem, pls try again later." I also cannot reply to an email from same on my HTC One M8. This website says it's down just for me LOL My OS is Linux/ubuntu 14.04 LTS and the problem occurs in both Google Chrome and Firefox browsers.

Graeme Shimey · 31 March 2016 - 16:33
· · Internet Explorer 11.0 on Windows

cant print emails just keeps saying outlook no available

Walter Rudolf Emil Bittner · 31 March 2016 - 12:27
· · Safari 5.1 on iPad

I cannot access my stored addressees in hotmail
Horrible to think that 1000 addresses should be gone

John Moseby · 30 March 2016 - 17:26
· · Chrome 49.0 on Mac

Call 1-877-504-8184 for Yahoo Tech Support & Help

Alexander Hilton · 30 March 2016 - 04:55
· · Chrome 49.0 on Windows

Unable to access live.com but was on it just two hoours ago?

Robert Storer · 27 March 2016 - 19:09
· · Chrome 46.0 on Windows

its down at ts255qa hartlepool

Gloria Burnett · 27 March 2016 - 05:49
· · Internet Explorer 11.0 on Windows

This is my 3rd daying to sign in in Maryland.

Michael Madden · 25 March 2016 - 16:42
· · Internet Explorer 10.0 on Windows

live.com as always been aweful, but the fact that it clearly isnt working, and you say it is, makes this site usless lol

Eric Rupert · 25 March 2016 - 02:13
· · Chrome 49.0 on Windows

Down in Pocatello, ID.

Cherry Surasawadee · 25 March 2016 - 00:50
· · Chrome 49.0 on Windows

This is rubbish. I had problem with hotmail years ago eventhough i remembered my password and this's happening again. just can't sign in. If I can do it again, i'll close my account and will never give them a chance. never again.

Reid Harris Cooper · 23 March 2016 - 18:31
· · Chrome 49.0 on Windows

Security certificate is busted.

Anna Vincent · 23 March 2016 - 13:35
· · Firefox 44.0 on Windows

we use live mail and it has not worked for the past 2 days, we need to know when this will be working again and where are emails are for the last 2 days???

Julie Cowan · 23 March 2016 - 08:33
· · Chrome 49.0 on Windows

i've been waiting 5 days for livemail to sort itself out i can't open emails or delete please can you look at this problem

Teresa Taylor · 23 March 2016 - 01:21
· · Chrome 49.0 on Windows

Live.com.au not working for me at all - can see my emails but can't open them - blank white page - can't delete anything either - can't log out. Anyone else in central Qld having this issue?

Maureen Tate · 22 March 2016 - 19:58
· · Internet Explorer 11.0 on Windows

sigh, my services are down, please fix the serves as soon as possible..

Amber Anand · 22 March 2016 - 12:58
· · Opera Next 36.0.2130.32 on Windows

Cannot send or receive emails from my hotmail account since 20/3

Robert Grant · 21 March 2016 - 23:21
· · Firefox 45.0 on Windows

Hi, i can sign onto my Hotmail email but cannot open delete or anything else for the last 24hrs now.

Snezana Sue Bijelic Keselj · 21 March 2016 - 18:10
· · Chrome 49.0 on Windows

live mail is not working cant see anything or logoff

Murray Ambler-Shattock · 21 March 2016 - 09:19
· · Firefox 42.0 on Windows

Our services aren't available right now

We're working to restore all services as soon as possible. Please check back soon.
Ref A: B5015DF8AE2D4F8FB8149E42B5D1B5A5 Ref B: 4531DD6339DC0CA658740EE2E7C9D252 Ref C: Mon Mar 21 02:15:18 2016 PST

Ian Kidd · 21 March 2016 - 08:04
· · Chrome 49.0 on Windows

Hotmail is refusing to delete or allow me to read my emails. This has been going on for 24 hours now. WTH is wrong with the thing?

Kelly Brown · 21 March 2016 - 05:00
· · Safari 600.1.4 on iPhone

I can login in and see my emails but I can't open any, write any emails or check other folders in my account. Can't do anything other than look at my inbox.

Peter Deakin · 21 March 2016 - 01:08
· · Chrome 49.0 on Windows

I can login to hotmail but nothing else is working

Edward Harvey · 15 March 2016 - 19:20
· · Chrome 46.0 on Windows

why does hotmail not work after update of microsft 10

Prince Rusinga · 14 March 2016 - 05:50
· · Firefox 40.0 on Windows

i must say l am relieved thought it was just me but i gues its eveyone,i also havent been able to read my emails.

Kathy Grenz · 12 March 2016 - 14:30
· · Internet Explorer 11.0 on Windows

Have been having issues with Live loading for several days. It gets hung up in a loop trying to load, then when it seems to be working, I open an email and it goes back into the loading loop and eventually quits working.

Mairi Kimmet · 10 March 2016 - 08:41
· · Internet Explorer 11.0 on Windows

I have been having trouble for a week or so. It's so frustrating!

Wiingash Kwe Stacey Tobey · 8 March 2016 - 17:08
· · Internet Explorer 11.0 on Windows

cant login ... keeps saying password is wrong .. tried to change it and it goes pops up saying relogin with new password .. I try new password and still says wrong password .. changed computers to see if that was an issue ... nope .. tried other emails and all have the same issue .. wrong password message ... sigh .. son cant log into his FB account cuz he forgot that password and cant access email . to reset FB .. sigh .. :/

Quintin Nelson · 8 March 2016 - 16:13
· · Chrome 42.0 on Windows

DO NOT GET CODE VIY SMS HAVE SENT ALL INFO HAVE WATTERD 24 H FOR THIS CODE PLS PLS PLS PLS

Conny Taxildaris · 7 March 2016 - 17:07
· · Chrome 48.0 on Windows

Can't loggin to email accounts

Paula Benson · 6 March 2016 - 01:41
· · Internet Explorer 11.0 on Windows

I'm unable to access my email for two days. I keep getting the message, "Something went wrong. We can't sign you in. Please try again later." Please help!!

Graeme Shimey · 4 March 2016 - 15:23
· · Internet Explorer 11.0 on Windows

cant print from e-mails

Glen Starchman Sr · 3 March 2016 - 14:10
· · Internet Explorer 11.0 on Windows

mail loads, but I cannot read it or delete for two days now.

Mikaela Hanson · 28 February 2016 - 03:29
· · Safari 9.0.2 on Mac

I haven't been able to log into any of my emails on any of my devices and when I am able to using the sign in code, I don't have any new emails. Please fix it quickly

Christine Black · 25 February 2016 - 21:45
· · Chrome 48.0 on Windows

I cannot sign in to my account. Notice saying "Deceptive site ahead. Attackers on sc imp.live.com may trick you into doing something dangerous like installing software or revealing personal information ". ???????????????????????????????????

Joyce Goodvin · 21 February 2016 - 21:34
· · Safari 9.0.3 on Mac

I am not getting anything in my inbox since Feb 17 but I still get stuff in my junk box. I usually get lot every day.

Natacha Zonato · 16 February 2016 - 11:12
· · Chrome 48.0 on Windows

I'm am done with hotmail...ciaooo bye bye... About 2 weeks unable to acccess my account and always se same message:
:-(
Something went wrong
Something went wrong and we couldn't complete your request.
X-ClientId: X6TQ - VLSO - KIL8 - 9SHBV347G
X-OWA-Error: Microsoft.Exchange.Data.Storage.DatabaseNotFoundException
X-OWA-Version: 15.1.409.17
X-FEServer: BN1PR08CA0018
X-BEServer: CY1PR15MB0045
Date: 2/16/2016 11:06:46 AM
Fewer details...
Refresh the page

For Now Yahoo giving a better service than hotmail o and google too!

Patricia Cox · 14 February 2016 - 17:56
· · Firefox 44.0 on Windows

Our services aren't available right now

We're working to restore all services as soon as possible. Please check back soon.
I keep getting this message when I try to read my email

Rogerandramona Emslie · 10 February 2016 - 22:46
· · Internet Explorer 11.0 on Windows

We just encounteed the problem. I scrolled back to August 2013 and there were still 190 complaints before that time. How come we haven't been hearing about these problems with Microsoft.? What is another safe e-mail site to use?

Maria Guillen · 7 February 2016 - 08:50
· · Chrome 48.0 on Android

Haven't been able to get into my accounts. Since a couple of days now, what is going on? This is wasting a lot of my precious time and I need infos from my account on important topics. Very upsetting.

Sandi Lim · 5 February 2016 - 20:09
· · Internet Explorer 11.0 on Windows

I also am getting the message:

"Sorry, there seems to be a problem with Outlook.com right now

It looks like there's a problem with Outlook.com right now. We're working hard to fix it, but it may take a little while longer. If you'd like to find out more about this problem, read our support article. Sorry for the inconvenience."

My Hotmail mobile app on my phone seems to be working.

Vladislav Kasianenko · 5 February 2016 - 17:28
· · Chrome 46.0 on Windows

Right now (5 Feb 2016, UTC 17:20). I cannot access neither live.com or sign in via live.com account. Ping requests are timed out.

George Rupert Palmer · 5 February 2016 - 07:59
· · Chrome 48.0 on Windows

cant get outlook or hotmail for two days since I arrived in austrralia and no one can help. when will it be fixed

Diana Park · 31 January 2016 - 20:40
· · Firefox 43.0 on Windows

Hotmail late last night was sending messages to people writing to me,that i was not accepting mail at this time...

Mary Dugal · 31 January 2016 - 15:37
· · Firefox 44.0 on Windows

First issue: Once I got into hotmail, my computer virus program alerted me that a virus threat has been detected.
Second issue: Once in hotmail, I cannot open any emails
Third issue: The top bar is missing in hotmail
Please help!

Kelo Bigkey · 27 January 2016 - 22:55
· · Chrome 47.0 on Windows

spoke with outlook they are upgreadig there server and service will be down for most people for about a week

Sandra Budhoo · 23 January 2016 - 22:22
· · Chrome 42.0 on Windows

I cannot seem to log in to my Hotmail account. It keeps spinning - does anyone else have problem? I logged in at work this morning, it was fine, 6 hours later I was asked a bunch of questions. Don't these people understand that some people have to work for a living and will log into their account from different computers and locations. I am at home now and it is giving me grief!!!! I am so frustrated.

Delores Hall · 23 January 2016 - 16:16
· · Firefox 43.0 on Windows

Windows live mail will not open.. it's like none existing . Try to open it ..get the hourglass and then nothing..nada nichts...

Kathy Kaczmarczyk Munios · 22 January 2016 - 19:50
· · Internet Explorer 11.0 on Windows

live.com has been very intermittently working. It's awful. I'm in the middle of a job search and can't get to any email! Someone needs to fix this problem. If it doesn't get better in the next day, I'll be moving to gmail.

Paul Wang · 22 January 2016 - 18:38
· · Safari 8.0 on iPad

Haven't received mails for a couple of days. Now have no access to hotmail completely. Microsoft did send a 4-digit safe code to a backup email address but unfortunately it didn't work either. Very frustrating and disappointing.

Caroline Wade · 22 January 2016 - 00:17
· · Safari 7.0 on iPad

Yeah, i was having issues yesterday and again today. Can't send, reply, create new. And now my inbox won't even load. Has the amazing hotmail come to the end of the road? Can someone who knows tell us?

Randy Migliaccio · 21 January 2016 - 01:04
· · Firefox 43.0 on Windows

Stopped receiving emails to my live.com account this morning. Called bank with a problem and they had message that the email address I've used for years is now invalid. Can't receive any new emails.

Dave Bell · 20 January 2016 - 22:52
· · Chrome 46.0 on Windows

I'm sending emails to a Talk Talk account. (Both from my phone and PC). They are shown as being sent but are not being received at the recipients email address.

Vivienne White · 18 January 2016 - 15:08
· · Internet Explorer 11.0 on Windows

what is the problem...it takes forever to load...its constantly telling me live.com is not responding..i can't even send a message..I hate outlook/hotmail...it used to be awesome now it's a pain in the ass. when are you guys gonna fix this?

Richard Zhang · 18 January 2016 - 07:12
· · Chrome 47.0 on Windows

domains.live.com is down. it returns a server appplication error. I can not receive and send any business domain email through my outlook2010 mail client till Jan, 18 2016

Sheila Carey · 8 January 2016 - 18:47
· · Firefox 43.0 on Windows

Whats happening here my end...so i try to log in to my acct a couple wks ago on chrome/laptop ,several times using email address BUT it says email does NOT EXIST!! Tried using my ph # to log in,which I set up months ago, it says does NOT EXIST!! I made that account in the YEAR 2000!! BUT if it DOES NOT EXIST THEN WHY AM I GETTING EMAILS IN MY HOTMAIL acct. TO my windows ph which I set up over year ago and I never log out of, works just like always. get emails just fine not prob!! EXPLAIN?? FIX IT PLEASE! 16 YRS I HAVE THIS ACCT AND THEN IM TOLD IT DOESNT EXIST WITH NOOOO EXPLAINATION????? JUST LIKE IT WAS SOMETHING OF MY IMAGINATION???? UH NO THIS WONT DO AND HAVE ENOUGH CUROSITY TO EXPLAIN!! JUST NOTHIND NON EXISTANT EXCEPT IN MY WINDOWS 8.1! FIX THIS AND EXPLAIN I HAVE IMPORTANT STUFF ON THERE THAT CAN NOT BE REPLACED AND EVERYONE I KNOW FROM PRESENT TO year 2000 "knew" they could find me through it when all elso failed!! im so so very upset im doing the best i can to be patient especially since yall have no explantion that real!!!!

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