website not working? Is it down right now? Server Status Check screenshot
KrogerWebsite Name:
www.kroger.comURL Checked:
Response Time:
Last Down:
Checking Kroger
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Kroger Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:570 ms. 
16:570 ms.
20:250 ms. 
22:430 ms.
00:450 ms. 
03:180 ms.
10:030 ms. 
15:180 ms.
18:560 ms. 
21:110 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:45

We have tried pinging Kroger website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Kroger - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Adrienne Terry Simmons · 31 July 2016 - 20:55
· · Chrome 51.0 on Windows

It is opening up a blank page, and all other sites are working for me.

Scarlet Trybala · 31 July 2016 - 16:19
· · Internet Explorer 11.0 on Windows loads a blank page for me. I have tried for over an hour to get it to work.
IE 11

Brian Hart · 30 July 2016 - 17:48
· · Chrome 52.0 on Windows

Tried both Chrome and Edge and cannot sign into the coupons. I missed the Free Friday item because of this.

Mike Eads · 29 July 2016 - 22:49
· · Firefox 47.0 on Windows

Can't open website.

Martin Krupp · 29 July 2016 - 13:44
· · Safari 9.1.2 on Mac

cannot sign in to kroger coupons

Richard D. Peay · 15 July 2016 - 12:37
· · Chrome 51.0 on Windows

coupons not loading again....guess I will need to go to FoodLion

Jeannie Fox · 8 July 2016 - 14:21
· · Chrome 33.0 on Android

Still down, 2 days ago I accessed it but now it's down..

Tammy Johns Scott · 3 June 2016 - 13:25
· · Chrome 50.0 on Windows

When attempting to add items to my shopping list; it gives me an error message that says, "Opps, there was an error when adding this to your shopping list."

Missy Perkins Shaffer · 2 June 2016 - 19:15
· · Safari 9.0.2 on Mac

Clicklist Online Ordering portion is not working.

Amanda Martin · 18 May 2016 - 16:45
· · Chrome 46.0 on Windows

Dumped my entire shopping list! And, now when I try to shop again it says nearly everything I try to put in cart is out of stock :( Frustrated.

Linda Richardson Ivey · 15 May 2016 - 23:12
· · Firefox 46.0 on Windows

can not log in to kroger keeps saying sign in and i do over and to kroger today and they said its ok.i know better.cant check my fuel points.

Ben Monroe · 13 May 2016 - 22:25
· · Firefox 38.9 on Windows

It takes forever to load. Provides wrong information for employees.

Jerry Lee · 29 April 2016 - 18:21
· · Chrome 49.0 on Windows

I need to load my free bread coopun'....

Andrea Trimble · 29 April 2016 - 14:12
· · Chrome 50.0 on Windows down. Only showing message from Kroger apologizing and stating the site is under maintenance.

Sharon-Shari Moulder Coleman · 18 April 2016 - 16:27
· · Chrome 49.0 on Windows

Today is April 18, 2016. My Kroger website is currently down. Need to check my points.

Danielle Lain Cline Snead · 24 March 2016 - 00:04
· · Chrome 48.0 on Windows

Can't get the homepage or any other page to load. No problems with my connection or any other webpage

Bob Wissinger · 9 March 2016 - 18:20
· · Firefox 45.0 on Windows

Cannot access using the latest version of Firefox. Can access site via MSIE however. Not sure what the issue is. Did all the usual tricks: Clear cache, retart, luck. The site response, but the web page is completely blank. Could be a coding error on the web site.

Lonnie Guhl · 15 February 2016 - 15:11
· · Safari 9.0 on iPad

The site is fine, it just won't allow access to my personal coupons. I can check my fuel points, etc, just not coupons

Jan Grunkemeyer · 19 December 2015 - 15:01
· · Safari 8.0 on iPad

Coupons were there went to print list totally gone

Patty Conger Burge · 10 December 2015 - 18:08
· · Silk 46.3.1 on Kindle Fire

Accepts my login, but unable to place deli orders or order from the gift card mall. Bad time of the year to have your site down. :) Must be alot of crashing,and hacking going on with the thieves out in full force. Went to program my granddaughter's V-tech Christmas toy, at the company's Learning Lodge Lab, yesterday, and there was a notice saying they'd been hacked back in the middle Nov. So they're still not up and running. Ugh!!

Catherine Roberts Shteynberg · 9 December 2015 - 17:58
· · Chrome 47.0 on Mac

Login page won't show up

Tracy Garvin · 8 December 2015 - 02:58
· · Chrome 47.0 on Windows

Same as above, not accepting my login, which is correct

Paul Boyd · 8 December 2015 - 01:36
· · Firefox 38.0 on Windows

Can't sign into account: says info is not valid: and i know it is: what's up:

Bob Steen · 8 December 2015 - 01:33
· · Chrome 46.0 on Windows

Logged me out of the mobile app while I was in the store -- could not get to my digital coupons. Claimed login credentials were invalid. "Forgot Password" says there is a technical issue right now, try back later. Once home, could not log in on the regular computer either.

Jenn Find Relisha Dillard · 7 December 2015 - 23:35
· · Chrome 42.0 on Windows

Keeps claiming my log in info on the website is incorrect- tried two different accounts and both say the same thing. Click on "forgot password" and takes you back to home page???

Glennyce Fogt · 25 November 2015 - 04:41
· · Chrome 42.0 on Windows

why isn't digital coupon's working will not upload coupon's it's going on for a week now very annoyed !!!!!!

Sandra Alford · 4 November 2015 - 19:01
· · Safari 7.0 on iPhone

Haven't be able to open Kroger app since last Friday. I've reinstalled it and still can't open. Not a happy person

Kim Isbell Danna · 3 November 2015 - 17:18
· · Safari 7.0 on iPhone

Unable to open app today.., do not know when issue started but not a happy shopper right now!!

Barbara Platt · 31 October 2015 - 00:01
· · Safari 7.0 on iPhone

Unable to open app for at least 3 days

Dawn DelGrosso Billings · 27 October 2015 - 00:59
· · Safari 9537.53 on iPhone

Have not been able to open mobile app for several days. What's the problem?

Sonia Helton Morris · 27 October 2015 - 00:06
· · Chrome 46.0 on Windows

I have not been able to open app for several days now

Clarissa Hickmon · 25 October 2015 - 16:29
· · Safari 7.0 on iPhone

Can't open app

Judy Golden · 25 September 2015 - 23:11
· · Internet Explorer 10.0 on Windows

Have not been able to access for weeks.

Kaye Holcomb · 8 September 2014 - 13:15
United States · CERFnet · Internet Explorer 9.0 on Windows

The Kroger website is too problematic. Kroger needs to fix this - I am going to write their corporate headquarters. Enough is enough

Rita Bittinger · 21 August 2014 - 09:20
United States · Frontier Communications · Chrome 36.0 on Windows

Can't get on to download digital coupons. Says certificate authorization not good.

Diane Werden · 3 August 2014 - 09:37
United States · Comcast Cable · Internet Explorer 9.0 on Windows

Kroger digital coupons are not available to load to my card...just a blank screen. What's up? Can't even sign to my account..

Sheryl Pew · 22 May 2014 - 10:41
United States · Staples · Internet Explorer 8.0 on Windows

Havent been able to log into Kroger site for almost 2 weeks

Heather Beach · 13 May 2014 - 19:56
United States · Fuse Internet Access · Internet Explorer 9.0 on Windows

Kroger digital coupons have been down for me on Internet Explorer for the last two weeks so I went to Google chrome which worked for a few days, but now it is also down.

Marie Perry · 8 May 2014 - 09:09
United States · Charter Communications

I am unable to log into my account or access my digital coupons. When I try to access all I get is a blank grey screen. This is a continuous problem x 5 days.

Gina Holloway Henley · 5 May 2014 - 15:55
United States · AT&T Internet Services

Blank page for digital coupons 5/7/14

Larry Lewis · 15 April 2014 - 11:03
United States · Shentel Service Company

Using Chrome, in order to see the website, you MUST CLEAR ALL entries in the HISTORY... to the "beginning of time". After that it will work, for a while. You can set Internet Explorer to delete temporary files on exit (history). I don't see that option in Chrome.

Bonnie Smith · 14 April 2014 - 16:51
United States · Verizon Internet Services

Somebody needs to fix this problem!!!! Be down for two weeks?

Bob Slone · 14 April 2014 - 16:08
United States · TDS Telecom

this site said "it's only down for you". i haven't been able to reach it from different browsers & different computers for a few weeks. can't load my free friday download dag nabbit!

Wade Vinson · 13 April 2014 - 20:29
United States · AT&T Internet Services

i have checked over 20 times in the last 2 weeks and it has always been "experiencing difficulties"

Diana Byrnside · 13 April 2014 - 15:18
United States · Time Warner Cable

I have not been able to get on kroger for more than 2 weeks, what gives. I have tried everything they say to do and no luck. Pretty soon will stop trying and shop at Meijers /

Nancy Held · 12 April 2014 - 07:26
United States · Frontier Communications

Kroger has been down for a month! I can't access it from Firefox, Chrome or by means of my Kindle. I will heave to drive 12 more miles for another grocery store but I will do it.

Inez Nagel Taylor · 11 April 2014 - 10:57
United States · AT&T U-verse

It lets me sign in but can't see the digital coupons something about soft coin. I deleted cookies and that is what let me sign in, but no digital coupons

Johnnie N JoAnn Bailey · 11 April 2014 - 08:15
United States · Time Warner Cable

So when is your geek squad gonna fix this problem. I have not had access for over 2 weeks! Get your shit together.

Karen Good · 11 April 2014 - 06:55
United States · Comcast Cable

I still can't get to my account on my laptop. I have Windows 7. I am now having problems with the mobile app. I'm thinking Kroger might not be worth it.

Teresa Feider · 10 April 2014 - 13:52
United States · AT&T Services

Website is still down. Been down for weeks. When willi it be fixed?

Sue Brown · 9 April 2014 - 17:41
United States · Com Net

Have not been able to get on website for 2 weeks now!

Nancy Meacham · 9 April 2014 - 06:19
United States · Virginia Polytechnic Institute and State Univ.

I have not been able to get on for weeks

Ann Billingsley Sanders · 8 April 2014 - 08:16
United States · AT&T U-verse

I have not been able to load my site for over 3 weeks?

Sue Schaefer · 6 April 2014 - 09:03
United States · Frontier Communications

I have been trying to get on for 4 days now and it keeps saying they are experiencing difficulties and they are working on it and try again in a few minutes. My daughter tried from her phone and got on with no problem

Leigh Mony · 3 April 2014 - 08:19
United States ·

Yes, I haven't been able to access Kroger's website on my computer for almost 3 weeks now... though my husband can get in to do the survey every week. I've mentioned it to their employees, they say they know nothing about it and they have no trouble signing in... I've tried every solution suggested on the internet with no luck!

Kimberly Corban Paul Felton · 3 April 2014 - 06:19
United States · Spirit Telecom

I have not been able to access website for 2 weeks on my computer but can on my iphone, what is up?

Erin Brooks · 31 March 2014 - 06:40
United States · Comcast Cable

its still down... it's almost been 2 weeks. Maybe Kroger should consult with the experts who got up and running!

Sue Horn Reardon · 30 March 2014 - 14:21
United States · Time Warner Cable

Our support staff has been notified and are actively working to restore service as soon as possible. Please try again in a few minutes. We apologize for the inconvenience...

This is the message I get every time I try to sign in.. now that they are doing away with double coupons, I will shop elsewhere...

Kathy Patterson · 28 March 2014 - 06:18
United States · Air Advantage

I have not been able to access Kroger website for 2 weeks now. Never had a problem before and now it says temporarily down and are working on it.

Lori Dowell Helms · 26 March 2014 - 14:40
United States · Time Warner Cable

I get a message that they are experiencing problems (over a week now) when I use Firefox, but it came up with Chrome. And so far I'm able to download my digital coupons when I use Chrome. I prefer Firefox, though.

Jim Grimes · 25 March 2014 - 10:54
United States · WideOpenWest

Still unable to sign in. Well over a week!

Jim Grimes · 22 March 2014 - 22:08
United States · WideOpenWest

It appears Kroger has stopped supporting Windows XP, although the the site say's it is unavailable to (Chrome), my browser. All that aside, Kroger has the poorest web site money can buy. A 12 year old could do better!

Thomas Riffe · 22 March 2014 - 10:30
United States · Fuse Internet Access

have not been able to access website in almost 11 days now

Mary Fanger · 16 March 2014 - 11:45
United States · AT&T Internet Services

Can not enter password. Have not been able accwss digitals for a month. Have had to shop at miejers.

Kay Johnson Sullivan · 14 March 2014 - 08:32
United States · Comcast Cable

I can never download coupons.

Diana King · 4 February 2014 - 10:32
United States · Ben Lomand Rural Telephone Cooperative

I'm having trouble signing in, I've changed my email acc. and password so I haven't been able to use digital coupons

Michele Christene Fortman · 17 January 2014 - 12:51
United States · Com Net

For the past week or more, every time I try to download digital coupons it says: "Our support staff has been notified and are actively working to restore service as soon as possible". Am I the only one with this issue? There are so many coupons that I want to download today.

Amber Vargo · 11 January 2014 - 01:45
United States · Time Warner Cable

It won't let me sign in!

Christi Pugh · 1 November 2013 - 09:17
United States ·

Yes, Benny Little, unable to load coupons either. Wonderful... not.

Benny Little · 1 November 2013 - 08:00
United States · Comcast Cable

Today is Friday, they day I download coupons and go to Kroger. I can't get into my Kroger coupons today. Is anyone else having this problem? I can't even get my free download today, Nov 1.

Mary Clark · 16 August 2013 - 07:31
United States · Time Warner Cable

I can't load the digital coupons today.

Patsy Brown · 16 August 2013 - 06:31
United States ·

i can't seem to load the digital coupons today... what is the problem..

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