website not working? Is it down right now? Server Status Check screenshot
JcpenneyWebsite Name:
www.jcpenney.comURL Checked:
Response Time:
Last Down:
Checking Jcpenney
Please wait while we check the server...
Jcpenney Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
00:400.98 ms. 
02:540.87 ms.
05:165.12 ms. 
11:490.91 ms.
14:071.75 ms. 
16:301.89 ms.
18:430.92 ms. 
21:061.24 ms.
23:360.93 ms. 
02:051.41 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:26

We have tried pinging Jcpenney website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Jcpenney - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Asha Pragg · 18 August 2016 - 15:35
· · Chrome 52.0 on Windows

i cannot access the JC Penny website, keep getting message access denied

Jill Jtsy · 9 August 2016 - 11:43
· · Firefox 47.0 on Windows

Both Chat and Twitter are not responding either...

Jill Jtsy · 9 August 2016 - 11:37
· · Firefox 47.0 on Windows

The site is up but customer service telephone numbers are not working....

Barbara Bruce · 7 August 2016 - 22:00
· · Chrome 51.0 on Windows

Yes, the frustrating circle.

Barbara Bruce · 7 August 2016 - 21:59
· · Chrome 51.0 on Windows

Tried over and over and a circle appears after I have clicked on a product to add to the bag and then it just goes round and round, and I am finally forced to stop it. so many things say n/a; a bit frutrating for a shopper.

Anono Muss · 28 July 2016 - 15:17
· · Chrome 51.0 on Windows

I had to use a different web browser (Microsoft Edge) to make it work.

Justina Pringle · 28 July 2016 - 01:11
· · Chrome 51.0 on Windows

jcpenny' keeps giving me an "access denied" message when I try to view my wedding gift list. I need to take some things off of there! I HAVE BEEN TRYING ALL DAY!! I cleared my history in all my search engines, I tried going to it through my phone on my personnel phone data and i get the SAME message!! The problems not on my end! Please help! Im going crazy!

Dianna Akers Giguere · 16 June 2016 - 16:46
· · Chrome 51.0 on Windows

Same here

Amber Black · 12 June 2016 - 18:50
· · Chrome 51.0 on Android

Everytime I try to sign on to pay my bill it won't let me!!!! Sick and tired of this bullshit!!! I don't have time for this shit

Jane Harwood · 18 April 2016 - 02:01
· · Safari 9.0 on iPad

I can't get on

Donna Lussier Maloney · 9 April 2016 - 21:48
· · Chrome 49.0 on Mac

I have been trying to log into my account. It keeps refusing my password and when I try to reset password JC Penny does not send reset to email address.

Judith Mellott · 28 March 2016 - 13:41
· · Safari 5.1 on iPad

Lots of people are at least getting the website to open. I have tried for 4 days to get the site up and it just sets and spins. No wonder they are in financial troubles! What a way to run a so called business.

Angela Christian · 29 February 2016 - 16:29
· · Chrome 48.0 on Windows

down? click on any product while shopping and states bad request

Susan Larson · 19 February 2016 - 23:59
· · Chrome 48.0 on Mac

Reference #18.433bd417.1455926306.4726e57

Paula Dean Gordon · 15 February 2016 - 08:47
· · Chrome 48.0 on Mac

How can I get into the JCP web? I am trying to get to the Associate Kiosk to check my schedule. I have tried several different paths and they tell me something about the server?

Michelle Fritch · 14 February 2016 - 04:49
· · Chrome 48.0 on Windows

I haven't been able to place an order for months

Kathy Nye Suhr · 10 February 2016 - 22:32
· · Chrome 48.0 on Android

Can put items in my cart but will not let me check out. Says the oops website cannot process your request at this time. Have been trying all day.

Pattie Wenzl Granath · 25 January 2016 - 18:48
· · Internet Explorer 11.0 on Windows

jcpenney's website keeps telling me access denied and I don't have permission to access on my server

Amy Hull Morris · 10 January 2016 - 05:09
· · Firefox 43.0 on Windows

when trying to add a disney's frozen castle it says (pasted) select all options before proceeding excuse me grr there is no color or anything!
But I could make a payment. Of course that part of their site is working.Right? lol

Amy Hull Morris · 10 January 2016 - 04:48
· · Firefox 43.0 on Windows

I can go to but can NOT put NOTHING in my cart. Guess I will have to call it in Monday and its just a pain. This is Saturday but hubby don't go back to work until Monday grr Hope I get sale prices to boot . SO AGGRRAVATING!!!!Could get $10 off site and $10 rewards online.Not sure what I get when I call it in. Hope sale still good Monday!

Dorothy M. Bowman · 19 December 2015 - 00:57
· · Chrome 47.0 on Windows

I'm having a terrible time trying to create and now add to a wedding registry. I'm geting the same problem with the spinning wheel and faded back ground that others have mentioned in the past.

Ted Zeck · 14 December 2015 - 18:28
· · Chrome 48.0 on Mac

JCPenney - access denied.

Shelley L Strunk · 14 December 2015 - 07:15
· · Chrome 46.0 on Windows

I was thinking about taking advantage of a sale in my email but after signing into my JCP account I keep getting told access denied. I had knee surgery the day before Thanksgiving so going to the store is difficult at best. I guess I'll have to buy elsewhere.

Carrie Boucaud · 10 December 2015 - 16:31
· · Safari 8.0 on iPad

I live in Florida and I'm vacationing on the island of Tobago. When I try to access the JC Penny website it states that I am forbidden to enter. What is shame. I wanted to do my Christmas shopping on line and have the items delivered when I arrived home. Have to shop elsewhere.

Tamlynn Cobian · 1 December 2015 - 16:42
· · Chrome 46.0 on Windows

my ordered was cancelled as the site did not tell me that my old credit card number was in. I called customer service gave them the new order and they processed it but not at the cyber monday discount rates. no confirmation that I would get the discount I derserved and no mention that the order totals were different. be sides the website issues they have very ppor custsomer service. last christmas I spend on JCpenny site!

Peter Amin · 29 November 2015 - 22:10
· · Firefox 38.0 on Windows

I have submitted like 6 orders and after i get the confirmation of muy order i get my ordered canceled ... and they told me please check ur bank ... i tired Paypal , JCP card and Credit card ... and nothing worked ... all the oreders getting canceled ...

Alake Furlow · 28 October 2015 - 22:53
· · Chrome 46.0 on Windows

website not working at all

Alesia Hutcheson Calloway · 18 October 2015 - 00:42
· · Safari 9.0 on iPad

I sign in and then tells me I've signed out. I try to add items to my cart and they aren't there

Philip L Hickman · 16 October 2015 - 18:54
· · Chrome 42.0 on Windows

It workd until I try and checkout and then nothing works it says my time has run out

Jean Riley · 8 October 2015 - 13:57
· · Safari 8.0 on iPad

So I finally got an order in for what I've been trying to get for a month and got an email confirmation. Next thing I know I've gotten an email saying there was a problem with my payment information! Now what?! There is no problem with my payment information! Why won't they let me buy things online anymore?! I feel like I'm being picked on. Like a victim of a Bully or thug! I use to do all my holiday, birthday, school etc shopping at Yes. This is why they're going out of business.

Jean Riley · 7 October 2015 - 17:38
· · Safari 8.0 on iPad

Every time I try to checkout at my iPad says a problem occurred and the page had to reload or something like that. Is it my iPad? My wifi? My browser? Help?

Maureen Cayton · 2 October 2015 - 08:01
· · Chrome 28.0 on Android

I believe we are being blocked. Worked well in USA while vacationing

Judy Courtney Grayson · 18 September 2015 - 11:38
· · Safari 7.0 on iPad

I haven't been able to checkout, tried off and on for past week. I get to the "payment " screen but it will not load. Anyone else having this problem?

Sara Fallon Potter · 7 September 2015 - 06:13
· · Chrome 45.0 on Android

I have been trying to check out for over 45 mins now, but your site keeps saying,
"There was an error while processing your request. Please try after some time.

Melissa Bare Shields · 16 June 2014 - 12:25
United States · Comcast Cable · Internet Explorer 9.0 on Windows

Have been trying to place an order many times and it won't accept the order... keeps saying JCP is not responding

Dawn Parker Smith · 3 January 2014 - 16:01
United States · Charter Communications

Having trouble trying to place an order. The sale price is not transferring to cart.

Basma Jama · 25 September 2013 - 22:15
Saudi Arabia · SaudiNet

this feels like a rip off, I paid for my order, they made mix up in shipping address, now I can't contact anyone! they're not replying to any email and their I cant access site

Ajayi Oluwagbemiga Nelson · 17 August 2013 - 13:01
Nigeria · MTN Nigeria

i dont know what the problem is; i've been trying to access for some weeks now and all i get each time itry is "You don't have permission to access "" on this server.
Reference #18.f0d27a5c.1376768357.494abb96". i'm in nigeria so i dont know if it's an ip thing.

John O'riley · 6 June 2013 - 00:37
United States · CenturyLink

And they wonder why there in finacial trouble? The website has been down for 2 weeks now where you cant get past page one! I have had to buy items that I would of bought from from other sites for the last 2 weeks! Take the revenue they lost from me and multiply it by everyone else that can't access there site and there you have why there company is going down the crapper!

Cathy Jean Brown · 31 May 2013 - 10:05
Kuwait · Viva Kuwait

Can't access JC Penney online. The message is access denied. Strange.

Amy Melman Swindle · 25 April 2013 - 14:27
United States · EarthLink

I haven't been to JC Penny in 30 years. I was at the mall today and since they are in big financial trouble, I decided to visit the store to see what's up. I really liked the Michael Graves stuff (they stole him from Target) and the Jonathan Adler new stuff. The exterior of the store was awful (looked like circa 1971) and the inside was a mess. I saw no help or cashiers open. I went on my smartphone to the JCPenny site just to check it out, and their website doesn't even work! OMG- and they wonder why they are having horrendous financial trouble???

Odudu Ibanga · 19 March 2013 - 04:42
Nigeria · GS Telecom Nigeria

I have been unable to access the website for the last three days using both Google chrome and internet explorer.

Sandi Graceffa-Brown · 31 October 2012 - 09:43
United States · AT&T Internet Services

would not work in AOL ~ it worked ok in Yahoo/google! WHY???

Sandi Graceffa-Brown · 30 October 2012 - 20:01
United States · AT&T Internet Services

can't turn pages! Only get first page! WHY?

Peggy Sunn Trotter · 27 October 2012 - 05:44
United States · Comcast Cable

Is the website down or having issues? It will not allow me to advance from page to page to browse product?

Melina Wren · 21 October 2012 - 17:11
United States · America Online

your website is down. I can only get page 1

Vincent Olisah · 12 September 2012 - 07:38
Nigeria · MainOne Cable Company

Is the jcpenny website down or am I blocked from accessing the site? Please respond

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.