website not working? Is it down right now? Server Status Check screenshot
InteracWebsite Name:
www.interac.caURL Checked:
Response Time:
Last Down:
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Interac Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:530.63 ms. 
23:331.08 ms.
01:371.06 ms. 
15:130.82 ms.
17:580.62 ms. 
21:070.75 ms.
02:130.85 ms. 
04:560.94 ms.
12:421.19 ms. 
15:421.04 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 17:01

We have tried pinging Interac website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Interac - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Kathy Spence-Legere · 1 March 2016 - 11:47
· · Chrome 48.0 on Windows

All sites are down - scotiabank, td and pc

Eric Graham Krysac · 18 December 2015 - 03:55
· · IEMobile 11.0 on Android

This is annoying ever day down between 6-11pm pst time. Might go back to sending and receiving cheques

Jude Hislop · 16 June 2014 - 12:03
Canada · Shaw Communications · Firefox 30.0 on Windows

I usually get interac transfers from Scotiabank within 20 mins. Going on two hours now... wth interac?

Pilly Nhr · 23 March 2014 - 00:02
Canada · Telus Communications

the site is down

Sherry Axworthy · 13 February 2014 - 04:24
Canada · Seaside Communications

server down now??? WTF!

Deborah Cheryl Baerg · 31 January 2014 - 17:41
Canada · Northwestel

Err what up interact - anyone else having problems ??

Kevin Williams · 2 January 2014 - 19:41
Canada · Telus Communications

BMO Interact has been down all day Jan 2, 2014

Kelli Helsby · 18 December 2013 - 22:39
Canada · YESUP

Server for is down

Vanessa Sarges · 21 October 2013 - 16:34
United States · SingleHop

Can't pay my Rogers bill! Tried on four different devices and they all come up with Interac is down.

Barry Lévy · 17 October 2013 - 12:17
Canada · Rogers Cable

and, here it is the 17th of October... and it's down AGAIN...

Barry Lévy · 17 October 2013 - 12:10
Canada · Rogers Cable

yeah, once again, Interac is NOT functioning, either from my Bank, or from Rogers' site to recharge a phone... it is becoming a VERY unreliable service... which, if it continues, will find themselves OUT of business, as clients LOSE money, day after day.

Aries Ram · 17 October 2013 - 09:39
Canada · Rogers Cable

i'm trying to pay for my phone through the site and it says Sorry, we can not process your request. Please return to merchant. Spoke with Rogers and they say its the site... grrrr

Cindy Doucet · 8 October 2013 - 15:37
Canada · Bell Canada

It's October 8th, and it's still own.. they said it has been own for 2 days and they dont know when it will be back... this is unacceptable!

Cindy Doucet · 8 October 2013 - 15:35
Canada · Bell Canada

e-transfer is still down! ... or I should say it's down again... this is unexceptionable!

Teralee Sampson · 7 October 2013 - 06:09
Canada · Bell Aliant

I still cannot deposit since 6:30 pm october 6 and it is 10am Oct 7 - I answer the verification, log into my credit union, select account, accept, then when I hit 'confirm', I get red box saying ERROR but without an error code.

Tony Ho · 2 October 2013 - 21:22
Canada · Rogers Cable

Filnally, it's works. The deposit just went all the way through.

Tony Ho · 2 October 2013 - 19:56
Canada · Rogers Cable

How can they screw up so royally? It's still not working yet even through I can now get thru to my bank, but I still get the following error... "To register for the Interac Email Money Transfer service, you must have an eligible Canadian dollar account.[IEMTINIT]"

What a incompetant bunch!

Pauline Cronin · 2 October 2013 - 18:11
Canada · Bell Aliant

I have been trying for two days. Still no luck depositing my transfers.

Vicente Arpini · 2 October 2013 - 17:26
Canada · Rogers Cable

Cant get my interac transfer

Maureen Paskin · 2 October 2013 - 17:12
Canada · Rogers Cable

Guess it is time for everyone to switch to PayPal..

Lorne McKendrick · 2 October 2013 - 13:42
Canada · Rogers Cable

Problem still hasn't gone away yet...!

Ian OBriain · 2 October 2013 - 13:12
Canada · Bell Canada

aargh, page started to load then crashed once I reached my bank.. in Vancouver

Tony Ho · 2 October 2013 - 13:06
Canada · Rogers Cable

Still unable to connect to the etransfer server from email as of 4pm, sigh!

Abbey Ridge · 2 October 2013 - 11:09
Canada · Xplornet Communications

Says its up and running but page not loading. Day 2, is the server too jammed up?

Kim Tessier · 2 October 2013 - 11:06
Canada · Managed Network Systems

On their website they say ...

After initially being restored early this morning, we are seeing some issues with INTERAC e-Transfer again. As our technical team continues to work on the issue, we are recommending that customers try depositing their funds by typing in their mobile or web browser.

This did not work for me either

Donna Rudge · 2 October 2013 - 10:51
Canada · Rogers Cable

I have been trying for hours I have an email transfer that was sent to me, but can not open it :( Mortgage is due but can not receive funds to deposit. Any idea's anyone? I have sent emails to interac not response.

Crystal Camille · 2 October 2013 - 10:51
Canada · Telus Communications

TD canada trust main page says: We are currently experiencing technical difficulties with Interac e-Transfer service. As a result you will be unable to send or receive Interac e-Transfers. We are aware of the issue and are working to resolve as soon as possible. Thank you for your patience.

Sherri Forrest-Prankard · 2 October 2013 - 10:27
Canada · Primus Telecommunications Canada

Heather's method (the url listed on's site) looked like it was working until my TD app opened and there was no option to accept the transfer.
I tried on my desktop as well and got an error (on the TD website) that I need a valid Canadian account (which I have). Grrrrrr!!!

Jordan Kobos · 2 October 2013 - 10:16
Canada · Bell Aliant

Heather's method isnt working for me via mobile, I have RBC

Carl Alleyne · 2 October 2013 - 10:09
Canada · Dundee Wealth Management

I can back that up as well Heather's suggestion. I have finally gotten my deposit to go through using her method.

JD Kincadian · 2 October 2013 - 10:06
Canada · Bell Aliant

The domain .ca is still down. I started trying @ 9am EST and it's now 1pm EST.

Kelli O'Brien · 2 October 2013 - 09:55
Canada · Bell Canada

I just tried here in Eastern Ontario, it is down. :(

Dave Germyn · 2 October 2013 - 09:53
Canada · Bank of Nova Scotia

Hi Everyone... I tried Heather's method and had success.
Go to on your mobile browser.

Carl Alleyne · 2 October 2013 - 09:23
Canada · Dundee Wealth Management

Still busted - my renters have paid up on time as usual but i'm gonna get screwed by Interac by not being able to deposit on time.

Lisa Scheffelmaier · 2 October 2013 - 09:21
Canada · Shaw Communications

Still down and cannot accept payments.

Heather Dressler · 2 October 2013 - 09:12
Canada · Telus Mobility

hey so I went onto the interac website and they had this notice

After initially being restored early this morning, we are seeing some issues with INTERAC e-Transfer again. As our technical team continues to work on the issue, we are recommending that customers try depositing their funds by typing in their mobile or web browser. If you continue to experience issues after trying this, please email

I was just able to deposit my transfer. I hope this helps anyone else here needing it!

Jeff Wright · 2 October 2013 - 08:54
Canada · Shaw Communications

Not sure the use of "" if it a site is down and the status doesn't reflect that. Interac has been down for some time now for me.

Amanda Shea · 2 October 2013 - 08:54
Canada · Telus Communications

Been trying since yesterday :( - big inconvenience because i need the $ for milk for my baby!

Maureen Paskin · 2 October 2013 - 08:36
Canada · Rogers Cable

Interac says it is up and running but that is far from the truth in our area.. still cannot deposit any Interac payments.. WTFi

Jae Park · 2 October 2013 - 07:57
Canada · Shared Services Canada

I keep getting a blank page when I click on my transfer link. Never had this problem before.

Jason Darbyson · 2 October 2013 - 07:43
Canada · Rogers Cable

10:42am in downtown toronto. still down. this is a joke.

Rasna Arora · 2 October 2013 - 07:22
Canada · Bell Canada

Its 10:22am here in Ontario and the site is still down and I am unable to accept the payment sent. This is beyond ridiculous! Interac - what the heck is going on???

Cassandra Finch · 2 October 2013 - 07:00
Canada · Shaw Communications

ridiculous. been trying to open my e-transfer for over a day now. this is a huge inconvenience for us who have mortgages due.

Jordan Kobos · 2 October 2013 - 06:51
Canada · Bell Aliant

Down again this morning!

Maureen Paskin · 2 October 2013 - 06:49
Canada · Rogers Cable

Still down in central ontario. Guess their techies can't solve it.. What ever is happening..

Lela Perkins · 2 October 2013 - 06:49
Canada · Shaw Communications

Mine has been not working since yesterday am... what's up?

Scott Lewis · 2 October 2013 - 06:03
Canada · Cogeco Cable

aaaaaannnnd... still down. not good.

Kim Tessier · 2 October 2013 - 05:44
Canada · Managed Network Systems

Still down for us this is completely unacceptable. Love that it says it is up and just not working for me lol. It has said this since yesterday.

Susan JustBrooks · 2 October 2013 - 05:35
Canada · Rogers Cable

Back up for me this morning!!!

Steve Danger Powwers · 1 October 2013 - 21:46
Canada · Telus Communications

Just got mine through after trying for a few hours, looks like traffic has died down

Dan Murray · 1 October 2013 - 21:35
Canada · Telus Communications

would really like to know what's caused this problem

Tanya Rennick Dunford · 1 October 2013 - 21:07
Canada · Bell Canada

I just got in. Royal Bank customers have a message about the link on their main page:

Temporary problems with Interac‡ e-Transfers. Some clients are experiencing problems when trying to accept an Interac e-Transfer using the link provided in their email notification. We're working with the provider of the Interac e-Transfer service to fix the problem as quickly as possible.

We apologize for any inconvenience, and thank you for your patience. ‡Trademark of Interac Inc. Used under Licence.

Tanya Rennick Dunford · 1 October 2013 - 20:43
Canada · Bell Canada

I can't open it either. Have been trying for 30 minutes!

Tamara Rose Ziola · 1 October 2013 - 20:17
Canada · Telus Communications

Still down at 8:16 p.m., PST; ridiculous. This down time is going to cost lots of people NSF charges if it is not fixed soon and as if their site is going to reimburse those of us affected!!!

Leah Cookson · 1 October 2013 - 20:13
Canada · Shaw Communications

I just got one thru...

Linda Gallant Potts · 1 October 2013 - 18:37
Canada · Bell Canada

Having been trying since 8:30 am eastern time. It's now 13 hours later!

Natacha Major · 1 October 2013 - 18:35
Canada · Rogers Cable

Ugh same here! It has been down for two days now. What a pain!

Jb Ramos · 1 October 2013 - 18:15
Canada · Cogeco Cable

me too! i've been having this problem since this morning!! unacceptable!!!

Justin Chapman · 1 October 2013 - 17:25
Canada · Start Communications

Yeah this is shit. Get things together, the money transfer better work for money that was already sent to my girlfriend.

Joel Morton · 1 October 2013 - 17:06
Canada · Telus Communications

Well, I'm glad it's only us 6 that are inconvenienced /sarcasm

Buffy Buff · 1 October 2013 - 16:52
Canada · Shaw Communications

I have been trying to send AND receive funds for 2 days now and the server has been down... What a huge pain!!

Michael Marvin Rennette · 1 October 2013 - 16:44
Canada · Shaw Communications

does anyone else still have the problem?

Luc Bussières · 1 October 2013 - 15:31
Canada · Videotron Ltee

I cannot reach interac right now

Christopher Acker · 1 October 2013 - 15:14
Canada · Bell Aliant

interact e transfer is down ugh hope its fixed soon otherwise i guess insurance wont get their money tomorrow...

Peggy Long-Thibault · 1 October 2013 - 13:42
Canada · Shaw Communications

can't get my interac transfer

Kavneet Vinnie Singh Chadha · 1 October 2013 - 13:23
Canada · Electronic Box

its down for me too, this totally sucks!!

Susan JustBrooks · 1 October 2013 - 13:21
Canada · Rogers Cable

Still down!! Over 4 hours.

Ashley Kipping · 1 October 2013 - 12:10
Canada · Telus Communications

I thought it was just me!

Ashley Marie · 1 October 2013 - 11:05
Canada · Bell Canada

They keep saying they are fixing it but its been like 13 hours now

Patrick Allingham · 1 October 2013 - 10:59
Canada · Access Communications

down for me as well. trying to get a rent transfer. pita!!!

Andrew Gordon · 1 October 2013 - 10:41
Canada · Primus Telecommunications Canada

Down - "Problem Loading Page"

Jozef Pilasanovic · 1 October 2013 - 10:34
Canada · Rogers Cable still down...

Simone Sangeles · 1 October 2013 - 09:48
Canada · Rogers Cable

was able to find a number to call- for sure is down since last night. why are they still allowing etransfers to be set up if it's down??? My friend just tried a second attempt...

Mark Riley · 1 October 2013 - 08:35
United States · tw telecom holdings

Can't access - down for me as well.

Ashley Marie · 1 October 2013 - 08:30
Canada · Bell Canada

twitter account says they don't have an ETA on the solution but they are trying diligently to fix the issue

Gita Varma · 1 October 2013 - 08:26
Canada · Shaw Communications

server very obviously down. I can't open their connection page for the past 3 hrs

Ashley Marie · 1 October 2013 - 08:25
Canada · Bell Canada works but when I click on my e-transfer it still won't open...

Andrea Organ · 1 October 2013 - 08:09
Canada · Alberta PWSS, Telecommunications Division

I've been trying since 10:30 (mountain time) last evening.

Janet Langdon · 1 October 2013 - 07:47
Canada · Rogers Cable

Not loading now and I've been trying several times over the last hour.

Kim Free · 1 October 2013 - 07:33
Canada · Telus Communications

"This page can't be displayed." :(

Ryan Parker · 1 October 2013 - 07:27
Canada · Shaw Communications

I tried to access interact and I received messages, such as:
Safari cannot open the page because it couldn't connect to the server and Database connection error 2 could not connect to MYSQL.

This sounds like Interac is having some serious issues... But I will too if I don't get my e-transfers!!!

Alex Gorouvein · 1 October 2013 - 07:24
United States · Teradata Operations

Technical difficulties, according to their official Twitter:

Arlyne Wilson · 1 October 2013 - 07:20
Canada · Shaw Communications

still can't access

Mathew Sterling Marchand · 30 September 2013 - 22:00
Canada · Telus Communications

Ya also trying to receive some time sensitive money and the site has been down for awhile now

Merrie McClure · 30 September 2013 - 21:41
Canada · Shaw Communications

Not loading for me either.

Reza Alidoosti · 30 September 2013 - 21:38
Canada · Videotron Ltee

I am trying to receive some time sensitive money via interact. I am clicking on the link in the email and it is not loading the page and says page not found!!!

Alex Kantorek · 30 September 2013 - 21:33
Canada · Rogers Cable

that 1090ms pinging worries me.

Jeremy Wong · 30 September 2013 - 21:14
Canada · Telus Communications

Server is too slow, time is 9:13PM PST. I keep click on the deposit link in my email, and the page times out.

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