Icicibank.com website not working? Is it down right now?

Icicibank.com Server Status Check
icicibank.com screenshot
ICICI BankWebsite Name:
infinity.icicibank.co.in/Log…URL Checked:
Response Time:
Last Down:
Checking ICICI Bank
Please wait while we check the server...
ICICI Bank Website Status History
Icicibank.com server report and response time

The above graph displays service status activity for Icicibank.com over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
23:51888.96 ms. 
02:08889.83 ms.
04:17889.92 ms. 
07:02889.09 ms.
09:40889.09 ms. 
11:45888.96 ms.
13:45888.65 ms. 
16:48891.86 ms.
19:32889.41 ms. 
21:35854.24 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 23:45

We have tried pinging ICICI Bank website using our server and the website returned the above results. If icicibank.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access ICICI Bank - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing Icicibank.com?
▼ LAST 30 DAYS ...
Bhagya Reddy · 29 January 2016 - 09:47
· · Chrome 47.0 on Windows

Not able to open interenet banking for ICICI today @ 29th Jan 2016

Krishna Kavali · 25 January 2016 - 20:19
· · Internet Explorer 11.0 on Windows

Today 25-Jan-2016 I logged in, but I can not access any of the options like statements, transfer and etc, etc. If I try to, do it the session will be expire @very movement. Since one week it's happening. Its horrible, ICICI bank becoming worst these days.

Linda Weston · 20 January 2016 - 11:16
· · Internet Explorer 11.0 on Windows

Just tried to phone them the BT lines are down.

Linda Weston · 20 January 2016 - 11:15
· · Internet Explorer 11.0 on Windows

I am having the same problem cannot get logged in showing 'The provided URL is incorrect.' only recevied an email from this morning regarding my monthly statement, so somethings are getting through/

Eirwyn John · 20 January 2016 - 10:11
· · Firefox 43.0 on Windows

Yesterday got message "Alert The provided URL is incorrect; Suggestions The URL should be valid". Contacted ICICI and informed that "some users not able to get access". Will be resolved in 24 hours. Currently, problem still not resolved.

Srinivasan Sethuraman · 7 January 2016 - 14:05
· · Chrome 47.0 on Windows

have not been able to login to ICICI personal banking for last 30 minutes

Mks Kumar · 27 December 2015 - 00:21
· · Safari 9.0.2 on Mac

I have not been able to access my icici website in my mac pro for the last one week

Hema Shankar · 1 December 2015 - 19:43
· · Internet Explorer 11.0 on Windows

ICICI login is not working. It keeps complaining that the login/password is invalid. I know for sure that my credentials are accurate. I am afraid to attempt after 2 times since the account might get locked. I live in Seattle - USA. Is anyone else facing such login issues?

Pramod D Pillai · 1 December 2015 - 16:36
· · Chrome 46.0 on Windows

Always problem when i do online banking .for me more than 3 attempt only showing blank page ,This is making trouble another day go to login "wrong attempt password".i enter correct password....for me difficult times.I have emergency that time down icici site

Gaurav Mehrotra · 19 November 2015 - 05:26
· · Firefox 38.0 on Mac

ICICI bank web login is not available and giving error that service is not avaible this time

Naveen Kumar · 2 November 2015 - 03:42
· · Firefox 41.0 on Windows

iWish never opens up.. is it trust worthy to use for deposit ??... i always think icici net banking is one of the worst maintained site... and iWish is even worse...

Srinivas Gullapalli · 2 November 2015 - 02:35
· · Chrome 46.0 on Windows

iWish webpage always has issues. Iam unable to open it right now. How many times ever we post in public platforms nobody from th ebank gives a shit.. This is how customer care works in india.. _/\_ #ICICIBANK #ICICI

Abhijeet Sinha · 25 October 2015 - 17:02
· · Chrome 46.0 on Windows

ICICI bank website is "Blocked" in the UAE! WHY? I hope its temporary!

Shanmuga Sundaram · 8 October 2015 - 11:50
· · Chrome 45.0 on Windows

icicibank website is down 8ct2015 17:16. IT infrastructure is designed in sense of "servivce avilability" with redundancy feature , to provide uptime. And SLA service level agreement is there with "IT support"... irrespective all, down time on icici bank website is frequent.

Jacob Maliakal · 2 February 2015 - 01:55
· · Chrome 40.0 on Windows

Horrible day with icici netbanking today(2-2-15). Tried to login and make payments. Not loggin in and very slow!

Aji Krishnan A G · 2 February 2015 - 01:49
· · Chrome 39.0 on Windows

Really difficult to do net banking over icici today....I dont know what is happening .....wasting our time...

Utpal Sarkar · 16 August 2014 - 16:11
United States · Comcast Cable · Chrome 36.0 on Windows

Looks like icicibank site is down ? Are they planning to close the bank ?

Sharad Singer · 14 August 2014 - 05:26
India · Airtel Broadband · Firefox 32.0 on Windows

Since couple of hours i am not able to connect the ICICIBANK site, its showing error "The page cannot be displayed because an internal server error has occurred."

Eshwar Huchagondar H · 28 June 2014 - 00:48
India · Hathway IP Over Cable Internet Access Service · Chrome 35.0 on Windows

This is repeated issue and even if you contact the ICICI team, find a some wake answers which is not at all linked to the issue. Else they will ask to raise the issue with the support team, which will be just an eye wash.

Francis Cherukara · 23 June 2014 - 20:42
United Arab Emirates · Emirates Telecommunications Corporation · Chrome 35.0 on Windows

ICICI Bank and Direct pages are down! Wonder what these people are doing ?

Kakali Roychowdhury · 18 June 2014 - 05:07
Australia · TPG Internet · Chrome 35.0 on Windows

Cannot Access ICICI Bank. Is the server down or the computer system down?

Sreekanth Cv · 15 June 2014 - 08:35
India · Reliance Communications · Chrome 35.0 on Windows

since this evening i am trying to open www.icicibank.com web page. Login page itself is not coming. 2days back it was working for some time. Concerned people please correct this issue. Else icici bank will become flap.

Tushar Vora · 7 June 2014 - 07:56
India · Airtel Broadband · Chrome 35.0 on Windows

www.icicibank.com is not working. On my PC I am able to open SBI, Kotak netbanking sites but not ICICIbank site. The customer support told me to remove cookies etc which I did but problem still persists. the last time I opened it was 4 days ago and the site was perfectly working. How is it?

Is ICICIbank netbanking site is facing some kind of hacking attack which they are trying to keep under carpet? The customer officer tells me to change my PC which I did but the problem persists so there is something wrong... Yes from ICICIdirect.com, we are able to open the login page of ICICI bank by going thru password forgotten exercise but i am not sure if this is the genuine ICICI bank site and i am afraid to fill in my login and password data to check if it works!!

Shantanu Chowdhury · 7 June 2014 - 00:10
India · Reliance Communications · Chrome 34.0 on Windows

The website of ICICI Bank is down since last saturday i.e 31.05.2014. I was trying to pay my ICICI Bank CC bill through Click to Pay option but nothing opening. Even customer care is not able to help. Asking to pay by visiting branch or dropping a cheque... its so frustrating...

Cyril Joseph Mills · 5 June 2014 - 19:01
India · Beam Telecom · Chrome 35.0 on Windows

I'm unable to login even into the home page ridiculous. Please fix this you will be loosing customers if this continues. Get people who work and not sit doing nothing. Just checked the reviews from others facing the same issue. I bet u have opportunity to improve. Your statement of website is up and running is misleading - Cyril Mills

Bimal Pattnaik · 2 June 2014 - 10:49
United States · PacketExchange · Chrome 35.0 on Windows

The site is still not working well. I tried making a payment, when I clicked on pay the got an error but money was deducted. Tried calling customer care but there also got message associates not available. Worried if my money will be reimbursed.

Janarthanan Sivaraj · 2 June 2014 - 04:17
India · Oracle Corporation · Chrome 35.0 on Windows

From morning I tried opening the link http://www.icicibank.com where it has got opened after long struggle. Then I tried transferring the amount and it got failed but the amount has got detected from my account. I tried logging in again but now it's not logging in. Could someone let me know when you guys will fix this.

Pendli Anil Kumar Reddy · 2 June 2014 - 02:48
United States · Time · Chrome 35.0 on Windows

useless i have been trying and it is not working... please try to fix instead of stating that it is up and running... fyi not few, most of the people are getting the same problem 'blank screen forever'

Vidya Alankar · 2 June 2014 - 02:33
United States · Verizon Wireless · Firefox 29.0 on Windows

I have been trying to do a funds transfer to my daughter's ICICI account for the last 4 hours and have been having hte same problems others are complaining about. Either the login itself times out, or after login the funds transfer times out. ICICI should definitely do something about this. It is affecting a large number of customers who use the website to do important transactions.

Supreet Singh Lamba · 2 June 2014 - 02:04
India · TATA Communications · Internet Explorer 9.0 on Windows

ICICI bank site is down again, yesterday too it was down upto 5.00PM, dont know whas wrong, old webview was much better, never faced such issue in old view of site. I think ICICI is testing on the new updates on webste and the only suferer are the customers. Request ICICI to please dont d any R&D on the sites that they have published, please publish site only after complete development

Ramya Ural · 2 June 2014 - 01:19
India · Airtel · Firefox 24.0 on Windows

This is irritating! Log into inifinity.icicibank.com is so slow! I add a payee and the session just expires!!! What is the point of having it online when it is not accessible, when needed

Sunny CrazzyNcool · 31 May 2014 - 09:11
India · Yashtel · Chrome 34.0 on Windows

unable to connect to icicibank.com
its not pinging through my pc. what might be the issue. In this site it is showing link is up and reachable

Pius Joseph · 24 May 2014 - 12:03
India · Mahanagar Telephone Nigam. · Chrome 35.0 on Windows

getting error on login "The page you were looking for is temporarily not available. This issue has been logged and we are working on it. We apologise for any inconvenience caused." trying for last 1 hour

Shantanu Sen · 21 May 2014 - 00:31
France · SITA-Societe Internationale de Telecommunications · Internet Explorer 8.0 on Windows

Above URL for ICICI Bank customer login DOWN right now for past 2 Hours. Please can anyone help me??

Milind Nagrale · 18 May 2014 - 23:31
India · BSNL · Chrome 34.0 on Windows

Again site is not working.. whats going on with icici bank?.. is bank going to be in fraud. I am unable to do transaction right now... It will be better to keep another net banking account icici service is not trust-able now

Santosh Vaidya · 17 May 2014 - 00:50
Saudi Arabia · Etihad Atheeb Telecom Company · Internet Explorer 10.0 on Windows

Not able to open www.icicibank.com since last 1 hr on 17-May12:30 pm IST

Somnath Pawar · 6 May 2014 - 03:10
India · Bharti Broadband

Site is down since y'day. Can't able to pay urgent bills :( ICICI is the third... I would say last class bank!!!

Gnana Tamilan · 6 May 2014 - 03:00
India · Airtel Broadband

No news regarding the down time from ICICI bank. It's a worst situation for ICICI bank.

Snigdha Joshi Goswami · 6 May 2014 - 02:13
Switzerland · Swisscom

Hi all.. try clearing your DNS Cache and then relogin. I was able to Login after this. Following are the steps for Clearing DNS Cache: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/ClearingBrowserCache

Ankur Sharma · 6 May 2014 - 01:10
India · Airtel Broadband


Its working fine!!

Kaykay Motheram · 6 May 2014 - 01:03
India · Computer Associates International

ICICI bank site is down and I found this issue yesterday too. Seems ICICI has very good respect for their clients.

Radhakrishnan Rm · 6 May 2014 - 00:43
India · Tata Teleservices Maharashtra

directly use login page https://infinity.icicibank.co.in/Login.jsp
it works

Wasim Shaikh · 5 May 2014 - 23:52
India · Mahanagar Telephone Nigam.

Pathetic! ICICI Server down since yesterday. Tried so many times on different browsers and different ISPs. Cross-Checked with other bank websites. It seems only ICICI bank is not working. Funnily, there's no official statement on this. No news.

Swapna Sankar · 5 May 2014 - 23:50
India · Airtel Broadband

unable to login to the icicibank.com and net login as well... on 6/5/2014.. 12.19PM...

Murphy Richards · 5 May 2014 - 12:08
United States · AT&T Services

I had the same issue and resolved it through flusing the DNS.

Jagoparents Sts · 5 May 2014 - 10:37
India · Airtel Broadband

Worst company and worst infrastructure, never open account with this bank otherwise you will loose everything including your piecefull life to money

Ashish Agarwal · 5 May 2014 - 09:48
United States · AT&T Services

I have been trying to login since last 12 hours and its just not happening. First the whole icic website was down.. Now since last 2 hours website is up but as soon as you enter Login credentials... it again doesnt allow you to enter...

Kesab Nandi · 5 May 2014 - 08:20
India · Reliance Communications

I am unable to log in since 12:00 pm today. imobile is working but all the facilites are not there.

அருள் ச. · 5 May 2014 - 07:51
United Arab Emirates · Emirates Telecommunications Corporation

I can able to reach the login page, but after entering the credentials it shows REQUEST TIME OUT!!! what the f#!k is this??? If its an outage, i should not able to reach the site or if my credentials are wrong it should report!!! I cant able to do an urgent transaction!!!

Neeraj Wasan · 5 May 2014 - 07:07
India · China Telecom

What the hell? Service is down since morning. I had to do some transfers and bill payments. Where can we complaint about this. Its very frustating that India's leading private sector bank struggles tech issues frequently. They just charge hefty fee on everything but do not improve their services. Fuck you.

Abhijeet Sinha · 5 May 2014 - 07:00
United Arab Emirates · Emirates Telecommunications Corporation

#ICICIBANK website is down from past 8-9 hours.

#IIDRT As per the website "http://www.isitdownrightnow.com/icicibank.com.html#" www.icicibank.com is up and running.
But when trying to login, it says "This webpage is not available".

Please doublecheck by logging on to this page and try to go to the depth of the problem rather than following the exact words like an ass. Meaning, ICICI bank website is down as people are unable to log in guys.


Ruth Hephzibah · 5 May 2014 - 05:35
United States · Apple

ICICI not signin in... Very frustrating... This site is down from morning..

Amit Gupta · 5 May 2014 - 05:08
India · BSNL

Most of the times The site is down. They charge hefty fees on everything and the service is still substandard

Abhishek Aggarwal · 5 May 2014 - 01:41
India · Sprintlink Asia Pacific Region

same problem here... Not able to access ICICI netbanking... what a rubbish bank...

Sandipan Baral · 5 May 2014 - 00:35
India · Alliance Broadband Services

What the hell is going on... Need to get a bank statement of my account... Please get the site up ASAP...

Kumara Swamy Dontula · 4 May 2014 - 23:24
Singapore · Microsoft Corporation

ICICI bank site is down, and I have done one transaction which got failed..

Parveen Khan · 4 May 2014 - 23:18
India · Airtel Broadband

Wow what an experience.. I just got a new account and trying to login to icicibank.com site for the first time and its down ! :-)

Sanjay Chopra · 4 May 2014 - 22:34
India · TATA Communications Internet Services

Site is down today. Very unusual for ICICI Bank site. Typically it responds well.

Sumit Kumar · 4 May 2014 - 22:09
India · Atria Convergence Technologies

Not able to sign in. Error User ID disabled. Not able to reach customer care as well.

Chandan Maitra · 2 May 2014 - 23:39
India · Bharti Broadband

I am not able to navigate the account, moment I tried navigating it is disconnected.. any help please

Gurpreet Malhi · 15 April 2014 - 01:35
United Kingdom · Six Degrees Managed Data Limited

I am getting some technical error

SRVE0255E: A WebGroup/Virtual Host to handle /corp/AuthenticationController has not been defined.
SRVE0255E: A WebGroup/Virtual Host to handle infinity.icicibank.com:443 has not been defined.
IBM WebSphere Application Server

Ramesh Kumar Chilakala · 14 April 2014 - 23:38
Germany · Daimler AG

not sure, whats happening to ICICI :( it never works whenever i am in need in emergency... failed to login today

Kannan Thangaraja · 27 March 2014 - 06:58
Canada · Bank of Montreal

The new upgrade screwed the existing behaviour... no action taken yet... It's very slow...

Prashant Sharma · 18 March 2014 - 20:23
India · Airtel Broadband

icicibank.com is still down, i have been trying to login for last 4 hours.

Sachin Kabade · 18 March 2014 - 19:55
India · Hathway Cable and Datacom

ICICI website is still down (IST: 8:22AM 19th March 2014). Post login its not working.. Any idea when it will be functioning?

Shibendu Sur · 15 March 2014 - 12:13
India · BSNL

Able to consistently login for one of my savings a/c but at the same time for another s/v a/c getting this message "Services not available now. Please try again after sometime." So does not look like a straighforward overaload issue.

Vikram Aditya Paul · 15 March 2014 - 10:41
India · Mahanagar Telephone Nigam.

"Services not available now. Please try again after sometime."

This is the message I've been getting. :(

Rahul Pundlik · 14 March 2014 - 21:11
India · BSNL

Not able to log in. Tried using different browsers. Showing SSL error since one error.

Ganesha Chandrasekaran · 12 March 2014 - 22:59
United States · Comcast Cable

am not sure.. how they will upgrade without pre-intemate to the customer... after this new portal am not able to login and system showing the message is this website is not able to open try after some time... the worst

Suresh Babu Shenoy · 6 January 2014 - 10:32
India · BSNL

06-Jan-2014 since morning I tried to view my account and buy some books online. But I had to give up. I could login, but cannot see my account or any account details. That seems very strange. I could however login and see another account. Trying to call customer center is hopeless with this bank. Fish Market shall be far better. Imagine if a customer is stranded and wants to buy something urgently or wants to transfer cash urgently, You shall be stuck. I think it is better to close the account and move elsewhere.

Ashu Tyagi · 2 January 2014 - 03:54
India · National Internet Backbone

I am also not able to transfer the money from ICICI to own icici account.
Calling Customer care numbers, not able to reach any of them -- voice message Number wrong, temporary not working, temp out of reach... etc...

Anshuman Singh · 2 January 2014 - 03:41
India · TATA Communications

not able to transfer funds from ICICI to HDFC, from any of my ICICI accounts

Ashish Rainchwar · 29 November 2013 - 23:33
India · Spectranet

icici bank website is not working... really ???? and no action taken so far... hummmmm.. are they working or not.. I am afraid if ICICI not closed.

Krishnakumar Manjunath · 29 November 2013 - 22:59
India · Reliance Communications

ICICI bank server has some issue with their server which is having frequent issues, dont see any action taken to resolve the issue. hope managment takes action to fix the issue

Sairam Bhat · 29 November 2013 - 22:22
India · Bharti Airtel Limited

www.icicibank.com is not opening. from last 8 months I didn't used. Now I need to transfer money urgently but it is not opening my bad luck.

Siby Aliyas · 29 November 2013 - 22:18
India · Airtel Broadband

ICICI sucks !!!! Trying to login for the past 2 hours.. Not loggin at all... Same issue last month also n ended up paying late payment fees :( Need to make some urgent payments today also..

Marina Jx · 29 November 2013 - 22:15
India · BSNL

ICICI website is down, http://www.icicibank.com is not opening since 2 hours.

Ashutosh Pal · 29 November 2013 - 21:30
United States · Time Warner Cable

Not able to login since 2 hrs, need to transfer money in urgent basis. Disappointed !!!

Alok Ranjan · 29 November 2013 - 21:24
South Africa · Telkom Internet

It is end of month and I need to make lots of payment throught internet transfers. the site is avaialbel for I am unable to log in to Net Banking....

Extremely disappointed. Decided to shift account for sure. At leat ICICI bank should have informed customer when would the service be restored,

Roshan Karunakaran · 27 November 2013 - 21:18
United States · Wave Broadband

Important Notice:

• Due to an unavoidable maintenance activity, you may not be able to login or transact on www.icicibank.com. We regret the inconvenience caused and thank you for your continued patronage.

Sathish Pandurangan · 27 November 2013 - 21:02
Oman · Omani Qatari Telecommunications Company SAOC

Iam trying to login in to the icicibank page... From yesterday it is showing reload.. What is happening.. this is how you give priority to such kind of tickets.. Shame on you...

Biranchi Mishra · 27 November 2013 - 20:40
India · Alliance Broadband Services

I am tired to login to my account is icici bank from yesterday. It is not working please fix this problem asap

Manju Singh · 27 November 2013 - 20:39
India · Tata Indicom

Down since yesterday... :(
but corporate site is working why this partiality??

Praveen Doma · 27 November 2013 - 20:19
India · Beam Telecom

Its really bad, its one of the leading bank not being accessible will have serious impact... please fix it asap...

Magesh Murthy · 27 November 2013 - 19:14
India · Gatik Business Solutions

I cannot able to open the login page, please do something i have to transfer money..

Vijay Varshney · 27 November 2013 - 18:25
India · Reliance Communications

Dear ICICI IT Administrator
Please send mail/SMS sent to Account Holders with estimated time when the site will be up and running again. We cannot afford to login time and again to check... Thanks.

Satyaprakash Yadav · 27 November 2013 - 04:04
India · Reliance Communications

i am trying to logiin from mrng for credit card payment.. its not working, don'nt know whats problem they hav..

Hemanth Kumar · 27 November 2013 - 03:34
India · BSNL

ICICI really boosting my anger to the core ! better to shift the account to another bank !

Srividya Jayaram · 27 November 2013 - 03:00
India · Airtel Broadband

I am trying since morning and unable to make payments, please rectify at the earliest

Sha H Suleman · 27 November 2013 - 02:41
India · Airtel Broadband

Fails to Load!!!

Srikanth Iyer · 27 November 2013 - 02:10
India · TATA Communications

ICICI website not working. Its first time I have observed this. Last minute payments are stuck now...

Mudassar Nazar · 27 November 2013 - 01:47
India · TATA Communications Internet Services

ICICI Bank website online banking is down since morning, what a crap bank, how can they afford to have there website down for such a long..

Harkirat Singh Virk · 31 October 2013 - 11:23
Guyana · Guyana Telephone & Telegraph Co.

thanks @ Rakesh Ramesh

this link is working fine just used it

Sreeharsha G Venkata · 31 October 2013 - 11:19
United States · Johnson Controls - Plastics Technology Group

Looks like ICICI site is down. Tried multiple times to login. Probably due to month end peak hits its not logging in. But shouldn't they handle such peak loads when they have so many net banking customers ?

Vishal Bayskar · 31 October 2013 - 10:48
India · Airtel Broadband

I had to transfer the money urgently today but couldn't do now who is responsible for that and how loss will be compensate should I change my account from ICICI to another bank.

Srinivas Naineni · 31 October 2013 - 09:54
India · BSNL

i am unable to connect to icicibank online they are not lifting the phone what going on why icici not updating i am frustrated

Gum Sum · 31 October 2013 - 09:45
India · BSNL

I think ICICI is hacked. They not declaring it for fear of market crash. RBI may be supporting them quietly. Consumers will never know. Just pray for your money like me :(

Aneesh V · 31 October 2013 - 09:45
India · Airtel Broadband

I am trying since morning. Not able to log in. please rectify it at the earliest.

Jyothi Vh · 31 October 2013 - 09:44
India · BSNL

Service is down.. not able to login.. not able to do transactions.., please resolve this

Chinni Manasa · 31 October 2013 - 09:02
India · BSNL

Worst site down from 14:00 i tried almost every 15 min. The answer I got from call centre was highly frustrating. They are big cheaters

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