website not working? Is it down right now? Server Status Check screenshot
HBO GOWebsite Name: Checked:
Response Time:
Last Down:
Checking HBO GO
Please wait while we check the server...
HBO GO Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
10:0762.6 ms. 
12:4530.5 ms.
15:4562.52 ms. 
18:42126.55 ms.
21:07126.59 ms. 
23:08126.37 ms.
01:20126.41 ms. 
03:34132.01 ms.
05:46126.49 ms. 
08:04126.39 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 08:44

We have tried pinging HBO GO website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access HBO GO - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Amy Hensley · 24 October 2015 - 19:31
· · Firefox 41.0 on Windows

I have tried everything on the internet to connect to HBO GO with my roku & pc. I have Charter & I get as far as signing in & then this message...We encountered an error during the login process. Please try again.

Jennifer Escalante · 19 October 2015 - 23:02
· · Chrome 46.0 on Mac

When I try to activate roku on web browser, it says you have hbo go and links to ability to watch on web browser, but doesn't have roku activation prompt

Chris Bonin · 19 October 2015 - 03:06
· · Chrome 46.0 on Mac

trying to watch Game of Thrones. It starts then stops, starts and stops.

Mackenzie Click-Mickelson · 19 October 2015 - 02:01
· · Chrome 46.0 on Android

Hbo go server down since 10:30pm cst October 17th 2015 and is still down at 9m cat October 18th 2015

Amanda Jackson · 13 October 2015 - 19:49
· · Chrome 45.0 on Windows

I am getting the code 20-16 Unknown system error. Code 04-31-320. How do I fix this?

Mark Uihlein · 13 October 2015 - 10:39
· · Safari 8.0 on iPad

HBO go down since last night 630 pm eastern. Still down this morning. Comcast, Roku, Samsung smart tv... All broken in eastern ct. You'd think that the delivery network would be perfected by now with these players...

Elisa Cruz · 12 October 2015 - 22:25
· · Safari 9.0 on iPad

I keep loosing connection to HBOGO on my AppleTV while streaming a TV show. Verified good internet speeds and connection, verified HBO subscription has no issues with DirectTV. continues to show error message when trying re-activate - "System Error - Identity Manager" or "Application Error

We're Sorry!

We are experiencing an issue with this application. We are working quickly to remedy the situation. Please try to access this application again later to see if the problem has been corrected. If you continue to experience problems, please contact us.

Thank you for your patience."

This is becoming pretty consistent lately for the Austin, TX area (78660)

Barbara Philbin · 3 October 2015 - 04:19
· · Safari 8.0.8 on Mac

Comcast admitted it was their problem. Having problems with premium apps. They are working on solving it. Call 877-599-1845 whenever you have problem with an app.

Barbara Philbin · 3 October 2015 - 04:16
· · Safari 8.0.8 on Mac

Call 877-599-1845--Comcast app department. Comcast admitted it was their problem and they were working on solving it. Probably would take 4 hours. It seems like many subscribers are having same problem.

John Sharkey · 3 October 2015 - 02:58
· · Safari 8.0 on iPhone

Same parental controls issue with hbogo. Got a similar message on the abc app and believe it might have something to do with Comcast accounts - I think the parent controls are related to that acct. are other ppl getting the issue on Comcast?

Ronda Lucy · 3 October 2015 - 02:54
· · Chrome 45.0 on Windows

The Parental Control service is experiencing technical difficulties. Please try again later.... UGH

Peyman Khalichi · 3 October 2015 - 02:47
· · Safari 8.0 on iPad

Keep getting the parental control service is having technical difficulties message. Very frustrating!

Pamela Angelos · 3 October 2015 - 02:40
· · Safari 8.0.7 on Mac

Xfinity HBO go on Apple TV won't let me log in. "The Parental Control Service is experiencing technical difficulties. Please try again later." Message keeps popping up

Jose Ortiz · 3 October 2015 - 02:28
· · Chrome 45.0 on Windows

Xfinity HBO-GO on Roku "The Parental Control service is experiencing technical difficulties. Please try again later."

Prashant Chaudhary · 3 October 2015 - 01:48
· · Chrome 46.0 on Mac

Keep getting the following error:
"The Parental Control service is experiencing technical difficulties. Please try again later."

Mary Heus · 20 September 2015 - 00:51
· · Safari 7.0 on iPad

I have not been able to view HBO app for several days! Who do I contact!!

Erin Renee' Carter · 15 September 2015 - 20:04
· · Safari 8.0.8 on Mac

I have HBO on my ATT Uverse TV yet I can not access the app and Ive tried many times over. Please contact me regarding this.

Noah Stiner · 11 September 2015 - 00:51
· · Chrome 45.0 on Android

Hbo subscription with dish. Won't play on ipad or playsration at this time

Tori Borchers · 11 September 2015 - 00:28
· · Firefox 40.0 on Windows

I can't log in at all with dish subscription. It tells me there's a problem.

Dianne Decocker Kemp · 4 September 2015 - 23:34
· · Chrome 45.0 on Windows

Is there a solution for this. None of the TV apps are working on my ipad or iphone....

Tom Thomas · 3 September 2015 - 18:40
· · Safari 8.0 on iPad

For the past week I've been getting Service Error. Try again later. Seems to recognize my provider and login, but still says Service Error.

Nikki Case · 30 August 2015 - 03:10
· · Chrome 34.0 on Android

User ID and password are correct, but I continue to get th messag System Error: Identity Manager. It's been doing this for several days now.

Kristie Tilley · 24 August 2015 - 05:15
· · Chrome 44.0 on Windows

password and user id correct...will not process...keep saying servwer cant be reached

Meg Wilkins · 23 August 2015 - 00:50
· · Safari 8.0 on iPad

Have the correct password and ATT Uverse...never have been able to log in. Message always says, Try Again Later." Will it be in my lifetime?

Heather Miller · 30 July 2014 - 17:09
United States · Time Warner Cable · Internet Explorer 11.0 on Windows is not working for me, on either my iPad safari, my internet explorer, or my google chrome browser. The website comes up and says to Select your Device, but there is no drop down box available anywhere on the page to select the device from. This has been going on for about 30 minutes so far.

Matthew Goinz · 28 July 2014 - 19:52
United States · Corporate Communications · Safari 7.0.5 on Mac

"HBO GO is currently unavailable. Try again later." From my AppleTV.

Santiago Juarez · 14 July 2014 - 07:34
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

can't seem to watch any shows using my roku device also can't get john adams on my laptop.

Steven Rodriguez · 9 July 2014 - 21:05
United States · Verizon FiOS · Chrome 35.0 on Windows

I try to log in and it never logs in. Whats the point in paying if i don't get access?

Robert Zacary · 8 July 2014 - 17:51
United States · AT&T U-verse · Safari 5.1.1 on Mac

It keeps saying that I am not a user of hbo in my DirecTV package, but I called and they confirmed I am. Everytime I try to register my apple TV, it keeps telling me that I don't have the capability of accessing HBO Go because I do not have the package, after I have already logged into my DirectTV account. DirecTV told me to wait it out and continue trying.... HELP

Sandra Vanhoose · 8 July 2014 - 14:47
United States · Verizon FiOS · Firefox 28.0 on Windows

in Virginia Beach - same error - fatal error on laptop. Unable to log in with ipad air. who fixes this?

Edit: Like going to the doctor.. it has not been working for about 45 mins. I just found this site and posted..and now.. wallah! It is on. TG cause I am getting ready for more Game of Thrones tonight! Virginia Beach HBOGO is a GO at 5:50 7/8/14

Meghan Keohane · 8 July 2014 - 14:45
United States · Charter Communications · Safari 7.0.4 on Mac

it says failed to load the service error definitions
Edit: actually now it just says it is having difficulties. Changed error messages when attempted to reload

Mushir Saleem · 8 July 2014 - 14:34
United States · Cogent Communications · Chrome 35.0 on Windows

not working. getting this message: Fatal error. Failed to load the service error definitions.

Nick ManTastic Poncio · 8 July 2014 - 14:30
United States · nLayer Communications · Safari 5.1.9 on Mac

"FATAL ERROR - Failed to load the service error definitions" Is this an HBO problem or is my ISP (AT&T U-Verse) blocking my access?

Danny Ray · 8 July 2014 - 14:29
United States · Comcast Cable · Safari 7.0.5 on Mac

Fatal Error: Failed to load the service error definitions.
My apple tv is asking me to activate it through the site, which I can't.

Marisia Johnson Robinson · 8 July 2014 - 14:29
United States · Verizon Internet Services · Chrome 35.0 on Windows

Fatal error wtf.. Im trying to watch the latest episode of True Blood.. got popcorn and everything :(

Susan Katherine Beckman · 7 July 2014 - 15:36
United States · Time Warner Cable · Chrome 35.0 on Windows

Opens. I make a selection it goes to a blank screen rather than displaying the episode. The only thing on my screen is black, the header and both a left and right arrow on each side, middle of the page. It works from my droid but no longer from my laptop. This sucks.

Christine Smith-Poppageorge · 2 July 2014 - 18:05
United States · Comcast Cable · Firefox 30.0 on Mac

Just stopped working... watched something on Sunday, haven't been able to access since. All I get is the spinning circle after I submit my login information...

Zach Green · 1 July 2014 - 21:34
United States · AT&T U-verse · Chrome 35.0 on Chrome OS

can't even watch a show for 30 seconds without it buffering... it's a pretty useless service to be paying for if you can't even watch anything on it... i think i'd rather cancel my subscription than keep dealing with their nonsense.

Raul Diaz · 30 June 2014 - 20:14
United States · AT&T U-verse · Safari 7.0.4 on Mac

Why won't they let me buffer the show. Seems that the only way to watch anything is to keep pausing ever 5 seconds. HBO GO sucks balls!!!!

Matt Young · 29 June 2014 - 08:43
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

Can not sign in to HBO GO via ATT/Uverse. Contacted ATT and advised widespread problem.

Paula Piazza Bandura · 26 June 2014 - 22:06
United States · Cox Communications · Internet Explorer 11.0 on Windows

Frustrating... we cannot get on to see Game of Thrones. It keeps saying "Error Code. Try again later". What is the Problem???

Kaity Moody · 24 June 2014 - 19:47
United States · Air Advantage · Firefox 30.0 on Windows

When I try to log in, it allows me to select the internet provider then it comes to a blank screen with my tab saying, "Access rights verified" but it doesn't load anything

Angel Bagley · 9 June 2014 - 20:32
United States · Cable One · Safari 5.1.9 on Mac

Hbogo!! what is the deal? Just infinite wait... never even brings up the sign in page... home page, sign in page, nothing at all but a buffering circle!!! Sittin' in the middle of nowhere, Kansas and not a damn thing to do except catch up on Game of Thrones.. DirectTV ... WHAT IS UP!!??

Avelino Ruben Caride · 9 June 2014 - 10:03
United States · AT&T U-verse · Chrome 35.0 on Windows

System tells me I am not AT Uverse subscriber BEFORE even allowing me to login. Does this on tablet and on multiple computers. Tried logging on with computer that had never been used for HBO and got the same message. I am able to logon to Showtime App without problems.

Sarah Muncy · 12 May 2014 - 01:51
United States · Time Warner Cable · Safari 7.0.3 on Mac

The entire site won't load for me, out of the blue. Am not having trouble with any other site- and am watching Netflix...

Bonnie Yoman · 9 May 2014 - 22:18
United States · Syringa Networks

Can't sign in to hbogo, main page comes up but won't allow you to sign in. Here we go again!

Speaking of Steve · 9 May 2014 - 22:13
United States · Suddenlink Communications

Been attempting to login with no success for an hour now; also getting "unknown error" message on repeat. So glad it's not the only place one can watch Game of Thrones or anything >:-(

Nina Lagueras S · 9 May 2014 - 22:10
United States · Time Warner Cable

Unknown server error and tells me to activate the system ive had activated for months

Lisa Korcek Dawson · 9 May 2014 - 12:58
United States · Comcast Cable

HBO GO will not allow me to sign in.. keeps saying "error cannot connect at this time try later" then it says "not signed in and I deleted the app from my kindlefire and redownloaded it and it still not allowing me to sign in???

Carlos Casados · 5 May 2014 - 23:36
United States · Cox Communications

:-( The Homepage is up but it won't let me sign in and gives me this error code instead:

"HTTP Status 500 - type Status report
message description The server encountered an internal error () that prevented it from fulfilling this request.

Jordan Burns · 29 April 2014 - 15:04
United States · AT&T U-verse

Trying to access HBO GO on my computer like I have many times before. Upon signing in I get a message saying, this is a sub account, to log in you must register primary. This is incorrect, I can't even enter my sign in.

Vinton Bonner · 21 April 2014 - 15:54
United States ·

I am sick of this freezing and lagging!!! What the f**k HBO!?!? All that money and you cant fix these constant glitches!?!?

Dagmar Midcap · 20 April 2014 - 23:10
United States · AT&T U-verse

The Daily Show and Amazon load in an instant. HBO GO will not load no matter how many times I try or how long I wait. The message is simply... 'Failed to open page'.

Monique Davis · 7 April 2014 - 13:23
United States · Cox Communications

Unable to get to HBO go on my xbox. This site says it is up and reachable.

Whitney Nicole · 7 April 2014 - 11:00
United States · Cox Communications

i log in, then it immediately tells me my session timed out and i need to login again when i select my show

Daniel Fleischer · 6 April 2014 - 19:38
United States · Comcast Cable

So it really isn't just us few, according to this apparently inaccurate/incompetent site.

Deaunte Bowden · 6 April 2014 - 19:28
United States · Comcast Cable

Down in atlanta oo won even let me access the "acivate" device site...

Danny Wright · 6 April 2014 - 19:22
United States · Comcast Cable is down for me from Ft. Lauderdale since 9:00 PM EDT. That sucks! I want to watch Game of Thrones premiere. They need to invest some of the large amounts of money they make on subscriptions on preparing for these events.

Suzy Jill Rozman · 6 April 2014 - 19:19
United States · EarthLink

This is the error I get: ERROR

The requested URL could not be retrieved. While trying to retrieve the requested URL the following error was encountered:
Unable to forward this request at this time. Footprint 4.8/FPMCP

Sheryl Bower · 6 April 2014 - 19:18
United States · Bright House Networks

Not only can't I access it, it says I have to reactivate my device and I can't access that site either...

Aaron LaVigne · 6 April 2014 - 19:16
United States · RCN

This BLOWS. Terrible planning, HBO Wizards. How were you not expecting traffic? Incompetent.

Justin Packwood · 6 April 2014 - 19:15
United States · Time Warner Cable

And HBO wonders why I would rather torrent their shit. If I meet the cast of any of the shows I get, I'll give them some cash, but f#!k giving HBO any of my money. They clearly don't know what to do with it.

Bryan Sandstrom · 6 April 2014 - 19:12
United States · AT&T U-verse

How many of you don't pay for a subscription and are still complaining?

Chris Cahill · 6 April 2014 - 19:09
United States · Ohio State University

It worked up until 9, then it stopped working and I get a System error

Michael Davis · 6 April 2014 - 19:08
United States · Comcast Cable

I hope someone gets fired over this!... Simple math... see how many hbo go devices are activated and plan on that number to watch big premieres and finales... dang that was complicated. Get with the streaming program! Don't offer a service you can't handle...

Terri Selig · 6 April 2014 - 19:06
United States · Comcast Cable

Down in Chicago... was up all afternoon, in fact watching a mini series until time for GoT... of course. The series I want to watch.. can't even load the site now :(

Adam Heard · 6 April 2014 - 19:05
United States · Verizon FiOS

I don't understand how it could be down for such a long time. This channel banks the dough... how do they not have a streaming app that functions correctly.

Mac Hollister · 6 April 2014 - 19:04
United States · University of Washington

Jeez people, calm down... you can just watch it in like an hour from now, it's not a big deal.

Sarah Abbott · 6 April 2014 - 19:01
United States · Cox Communications

I can get on the website but the "Available Until" section on the Episodes board says N/A. It won't allow me to play it.

Alex Lyon · 6 April 2014 - 19:00
United States · University of Connecticut

HBO is so BUDGET! keeping their pockets full and their website shitty!

Kasey Angle · 6 April 2014 - 18:55
United States · Sprint

I have seriously been on HBOGO all day long and as soon as the premiere comes on its like "Oh, you were wanting to watch this weren't you? Ha ha." Fix your shit HBO.

Marissa Helsel · 6 April 2014 - 18:55
United States · AT&T U-verse

Hbo is down... can't connect to it and then it wants me to reconfigure on xbox360 or Roku

Lillith Aireal Lynn McElroy · 6 April 2014 - 18:52
United States · AT&T U-verse

Seriously?! Freaking seriously?! I have had the absolute WORST weekend, and this was my silver lining. Screw you, HBOGo!

Martin Geldhof · 6 April 2014 - 18:52
United States · Comcast Cable

I wasn't even trying to watch Game of Thrones, I'm just trying to watch The Wire for the first time... :/

Tommy Blue-Eyes · 6 April 2014 - 18:51
United States · Time Warner Cable

It's been working all night (new Game of Thrones watcher-been watching Season 1) and now all of a sudden it shit the bed.

Garrett Hoyer · 6 April 2014 - 18:49
United States · CenturyLink

HBO GO IS STILL DOWN! Fucking idiots have all this money and cant think ahead to have servers capable of the kind of capacity they KNOW shit like this premier will generate?

Michael Kehoe · 6 April 2014 - 18:47
United States · Cox Communications

Spamming on both PC and iOS, and was finally able to get it to load on iOS.

Heather Hurley · 6 April 2014 - 18:47
United States · Time Warner Cable

HBO go went down an hours so again and now it's saying I need to activate my device again??

Andrew Bollinger · 6 April 2014 - 18:43
United States · Verizon Internet Services

HBO GO pulling a right now. I can finally get on the website, but I keep getting an "unknown system error" message when I click on the video. Comcast. Philly. Eff this

Lori Verostick · 6 April 2014 - 18:40
United States · Time Warner Cable

Down in western pa, Working at 2053. Seriously, get it together hbo. After true detective you guys knew this was coming. Grrrrr

Stephanie Cupo · 6 April 2014 - 18:37
United States · Comcast Cable

HBO GO a no go in NJ... was on at 8 pm EST, then tried again at 9 pm EST and it's down. Loading... loading... loading... CRASH. wtf

Keri F Bell · 6 April 2014 - 18:37
United States · Charter Communications

Not working in SoCal. They better get their crap together! GoT is on!!!!

Than Ball · 6 April 2014 - 18:36
United States · Comcast Cable

Down. This is pathetic. They had a full month to fix this after True Detective's finale.

Seth Ross · 6 April 2014 - 18:33
United States · Time Warner Cable

i was on hbo go before 9pm like 8:58 and as soon as 9 hit, i refreshed and have been waiting since

Sean Michael James Forde · 6 April 2014 - 18:26
United States · Optimum Online

My PS3 HOBGO app says the server is undergoing maintenace (Code 03-37-317)

Brandon Murata · 6 April 2014 - 18:24
United States · Comcast Cable

HBO GO is down due to massive traffic from Game of Thrones Season 4's first episode! I thought they would have planned ahead from what happened with True Detective's finale crash.. Suck a huge one and learn to use your website properly, HBO! Pfft..

Amber Hrbek · 6 April 2014 - 18:23
United States · Time Warner Cable

can we pretend like loading signs are like real episodes of the game of thrones, I could really watch this shit right now.. shit right now.. shit RIGHT NOWWW

Catherine Respess · 6 April 2014 - 18:19
United States · Comcast Cable

Watching on Samsung Smart TV and HBO Go App isn't loading successfully. Tried to load on laptop. no luck

Aurora Berget · 6 April 2014 - 18:17
United States · Time Warner Cable

Can't access HBO go on my computer or ipad. On the computer I get an endless loading screen; and on my mobile device I get a "cannot sign in without internet connection, " message, although my connection is stable.

Daniel Fleischer · 6 April 2014 - 18:17
United States · Comcast Cable

Down right now, page just shows HBOGO logo with a spinning icon to show it continues to attempt to load the rest of the page. Probably everyone and their cat (like me) is currently attempting to catch up with Game of Thrones before the premiere tonight.

Alaina Asbury · 6 April 2014 - 18:13
United States · Charter Communications

Trying to view on my Xbox 360 and it keeps giving me a timeout error. I tried the website and it just continually attempts to load without getting anywhere. Is Game of Thrones streaming live at 9 or 9:30pm EST?

Derick Bean · 6 April 2014 - 18:13
United States · New Wave Communications

its down when i go to get on hbo go on my laptop it just sits at the loading screen and when i tried on my xbox 360 it keeps saying request timeout and that the server encountered a problem

Ben Benson · 5 April 2014 - 23:39
United States · AT&T U-verse

This is what I have noticed. Some of my devices were authenticated a few days ago. When I try to login with a device that isn't authenticated then the login fails with an ATT banner page stating, "We're sorry, we cannot process your request at this time...."

What I find interesting is the same thing occurs on HBO GO, ShowTime Anytime, and AMCTV. A few days ago I had success on several of my devices. Again it was interesting that when I could login to HBO GO I could also login to ShowTime Anytime and AMCTV.

ATT tech support does take my calls and once escalated my call to tier 2 support. But like the other agents she disconnected my chat session or my call when I persisted. Then a few hours later my login attempts were successful to all three services.

I hope this explanation makes sense to someone that knows more than I do so you can tell me why I can login to all or none.

Anne Lehr Pillion · 21 March 2014 - 06:20
United States · SAP America

Pay a hefty monthly fee for HBO and cable in general. Trying to use my Chrome Cast to watch HBOGO (previously NO issues). Now I am getting an error message that says, "Sorry, some videos may not be available at this time. We are working on this issue and hope to have it resolved shortly. :-11800. I have been getting this message for over a week now.

Elizabeth Nishea · 17 March 2014 - 21:22
United States · Comcast Cable

Trying to catch up on shows, but stuck on "optimizing video quality" loader page.

Se├ín M. O'Dochartaigh · 14 March 2014 - 12:54
United States · CenturyLink

Website won't load. AppleTV app times out. HBOGo is pretty much useless.

Ralph Pope · 13 March 2014 - 23:04
United States · Mediacom Communications

first wait 24 hours then wait 72 hours, it says sussess ready to stream try to watch say put in access code back and forth for days hasn't worked yet. good job hbo

Robert Zysk · 12 March 2014 - 17:35
United States · Verizon Internet Services

HBO Go on the ROKU 3 hasn't been working correctly the last two days. The video quality is noticeably worse, video is constantly buffering and/or fails to load. The PS3 app has been working.

Francisco Michelena · 10 March 2014 - 09:14
United States · Comcast Cable

I've been clicking refresh for 14 hours straight now. My eyes are growing heavy, but I am determined.

Cody Gibson · 9 March 2014 - 22:36
United States · Frontier Communications

Its sad I was able to get torrent it illegally faster than rather wait for them to make it available legitimately...

View Older Comments

Remaining 179 more comments.

Submit a comment using your Facebook ID.

Is down for you right now? Submit your comments about service status or report an issue below to let others know that they aren't the only ones having trouble. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage.