website not working? Is it down right now? Server Status Check screenshot
HBO GOWebsite Name: Checked:
Response Time:
Last Down:
Checking HBO GO
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HBO GO Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
14:36126.54 ms. 
17:01254.59 ms.
19:42126.72 ms. 
21:51254.62 ms.
00:02254.42 ms. 
02:16254.54 ms.
05:091512.19 ms. 
08:40254.7 ms.
11:47254.87 ms. 
14:02254.59 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:24

We have tried pinging HBO GO website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access HBO GO - Troubleshooting Instructions

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A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

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Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Alicia Delleney Norrigan · 31 July 2016 - 03:09
· · Safari 8.0 on iPad

HBOGO Down after pushing new version of app which I (sadly) installed 7-27-16)

Andrew Dagner · 1 July 2016 - 02:12
· · Firefox 47.0 on Windows

saying temporarily unavalble

Alyssa Scovell · 24 June 2016 - 01:26
· · Safari 9.0 on iPhone

Activation website is down. I've never have toavticage before either

Kathryn Pyles · 21 June 2016 - 13:28
· · Chrome 44.0 on Android

I was able to us hbo go until 11pm EST, when I went to sleep. I woke up about 2 am, and it hasn't worked since.

Rick Poulin · 20 June 2016 - 04:30
· · Chrome 51.0 on Windows

If anyone is using Amazon Fire tv and still having the issue of it telling you to Restart, then telling you you already have and account so you can't... delete the app and reload it, works fine after that.

Robert Sutton · 20 June 2016 - 02:47
· · Chrome 51.0 on Windows

Seriously, get it together, HBO. This is a huge episode, you wankers. How can you guys justify charging people for this service when you pull stunts like this? I don't know what ass clown rebooted what, or where. But I hope you flog them in the street.

Carlos Porto · 20 June 2016 - 01:57
· · Safari 9.1.1 on Mac

Keep getting mediaResponseGeneralSystemError With HBO now on apple TV.

Daniel Linn Hooton · 20 June 2016 - 01:55
· · Safari 9.1.1 on Mac

9:54 PM. HBO NOW is working.

Dan Biz · 20 June 2016 - 01:54
· · Firefox 47.0 on Windows

HBO NOW? More like HBO cancelled. If I'm going to have to watch it by "other means" anyway, why should I pay for this shit?

Chase Blackford · 20 June 2016 - 01:52
· · Chrome 51.0 on Windows

Dear God. I knew this would happen. They made this episode such a big deal and can't even get people watching it. all over again.

Arick Horne · 20 June 2016 - 01:48
· · Chrome 51.0 on Windows

I'm in.

Daniel Linn Hooton · 20 June 2016 - 01:48
· · Safari 9.1.1 on Mac

It is June 19, 2016 at 9:47 PM and HBO Now is down. It is just me or is it down for everyone? The phone line is even busy.

Arick Horne · 20 June 2016 - 01:48
· · Chrome 51.0 on Windows

what a tease...I can see the menus, but the episode wont play

Katie Payton · 20 June 2016 - 01:41
· · Chrome 46.0 on Windows

HBO Now is down and I am PISSED!

Barbara Bea · 20 June 2016 - 01:37
· · Chrome 47.0 on Android

Hbo go down again

Kyle Kieffer · 20 June 2016 - 01:36
· · IEMobile 11.0 on Android

NOT WORKING!!! Tried HBO Now, and its asking to renew, the final screen says guess what, you're already subscribed!!! Biggest GOT episode and go figure.

Jamie Schiefer · 20 June 2016 - 01:34
· · Safari 9.0 on iPad

This sucks

Arick Horne · 20 June 2016 - 01:33
· · Chrome 51.0 on Windows

down here. only reason i am awake right now.

Theo Mae Baker · 20 June 2016 - 01:33
· · Chrome 51.0 on Windows

Getting internal server error, and it is asking for my subscription to renew, rebooted roku and getting status 406 Not Acceptable as reason.

Lee James Bryant · 20 June 2016 - 01:32
· · Chrome 46.0 on Windows

Can't log in to HBO NOW. I am pissed off.

Amber Dawn Gerome · 20 June 2016 - 01:31
· · Chrome 51.0 on Windows

biggest episode of GoT history, or TV history period and go figure HBO Go isn't up and's no wonder people pirate this pay for it & you don't get it... -_- Well I guess it's Orange is the New Black for the night..

Earnestine Casey · 20 June 2016 - 01:31
· · Chrome 46.0 on Windows

Just subscribed...internal server error.....go figure!!

Shaun McKey · 20 June 2016 - 01:31
· · Safari 9.0 on iPhone

How is HBONow going to be down on Game of Thrones Night!!!! Especially on a big episode night!!!

John Elder · 20 June 2016 - 01:28
· · Chrome 51.0 on Windows

Can't log in computer, says need to renew on Fire TV

Ryan Prizzi Zwick · 20 June 2016 - 01:26
· · Chrome 51.0 on Mac

I can get on the website but cannot Click play on any videos or when i do it doesnt do anyhting

Ben Paulson · 20 June 2016 - 01:24
· · Chrome 51.0 on Mac

Not working.

Katie Martinescu · 20 June 2016 - 01:21
· · Safari 9.0 on iPhone

Service error

Gregory Milo · 20 June 2016 - 01:21
· · Safari 9.1 on Mac

Not working. Cannot log in. Keep getting some stupid error message. Thanks. Thanks a lot.

William Dawes · 20 June 2016 - 01:09
· · Safari 9.0 on iPad

I can login to hbonow from my tablet ... but cannot stream any video. It says "media error"

Tim Saelee · 16 June 2016 - 06:02
· · Chrome 50.0 on Mac

Charter Spectrum login not working. "Apologize for the inconvenience. We are working on this issue. Please try logging back after 24 hours."

Mark T Holland · 31 May 2016 - 02:58
· · Chrome 50.0 on Android

Not connecting to servers. ...

Clayton H Brown · 30 May 2016 - 23:50
· · Chrome 49.0 on Windows

Service Code: S-7fa17a2f-a1df-4180-9b1f-6eb757695d38 i get this code and cant open up hbo go on internest with charter right now been like this for over hour

Nicole Morgan · 30 May 2016 - 02:26
· · Chrome 38.0 on Android

Website is barely loading. Game of Thrones playback is very laggy, constantly buffering. Started at 9:00, now almost 10:30 and still 20 minutes left. Video randomly stops playback with communicating error causing us to have to reload.

Carlo Murgia · 27 May 2016 - 05:29
· · Chrome 50.0 on Android

Cannot login using Xfinity. After entering the correct password a Xfinity page error message pops up. Did you see this issue?

Sue Ellen Miller · 23 May 2016 - 03:01
· · Chrome 50.0 on Windows

spotty service for the last 3 days. Video currently won't play :(

Laura Cadrette Kostingo · 16 May 2016 - 05:43
· · Chrome 50.0 on Android

Error communicating with server. Please try again later

Beth Buckley · 11 May 2016 - 12:24
· · Chrome 46.0 on Windows

Error communicating with server. Please try again later.

Christina Griffith · 9 May 2016 - 20:22
· · Chrome 50.0 on Android

Server unreachable. All devices. Internet connection fine, all devices.

David J Webb Sr. · 17 April 2016 - 04:39
· · Firefox 45.0 on Linux

Not down exactly. Asked for password and email address. gave it to them. password or email is wrong.
Tried resetting password. did not respond by sending password to me.
Was in the middle of a game of thrones and paused it. When I tried to get it back it went back to the main home screen. Then it wanted a password and email address.
Working thru time warner cable.
Think maybe the roku side and time warner need to coordinate a little better.

Nick Losito · 16 April 2016 - 03:59
· · Internet Explorer 11.0 on Windows

Keep getting unknown system error when trying to activate my HBOGO on my desktop, PS3, Iphone 6. Called optimium and said everything is fine on there end. HBO same, fustrating for high cost service.

Pablo Arenas Grimaldo · 15 April 2016 - 07:15
· · Chrome 49.0 on Android

I am trying to access through my smart tv's web browser, i've got an LGB5800 smart tv series with WebOS most recent software update, I can access to my account and pick a series episode but it just won't load, does anyone know if this browsers/webOS does support hbo go,?? (I have always been able to reproduce flash videos and still am)

Erik Smith · 6 April 2016 - 08:07
· · Safari 9.0 on iPhone

App works on smart phone. Refuses to work on Xbox one. Using same internet on phone. Verified issues with Xbox users

Jason Jordan · 25 March 2016 - 04:48
· · Chrome 48.0 on Chrome OS

I cannot get hbogo to work. I get the following after I enter my dish password. "We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance". I contacted dish and they said it is on hbo's side. I contacted HBO and they are looking into this.

J Paul Boomer Iacoangelo · 18 March 2016 - 02:24
· · Safari 600.1.4 on iPhone

Tried activating my Roku and received an unknown system error

Toni Maxey · 6 March 2016 - 18:41
· · Chrome 48.0 on Windows

Like earlier poster, I am using Apple TV and am getting continual activation codes have expired. I enter new code and receive "Sucess, Your Appl e TV® has been activated and is now ready to stream HBO GO." however the Apple TV goes directly to screen stating the activation code has expired and asks me to select new code. I have done this at least a dozen times as well as restarted Apple TV as well as reset Apple TV. Still no luck. Help please

David Westerhout · 6 March 2016 - 17:45
· · Chrome 48.0 on Mac

using Apple TV, I am getting continual activation codes have expired and it will not take new codes, even after an Apple TV reset.

Michele Sammarco · 29 February 2016 - 14:52
· · Chrome 48.0 on Windows

I can't play it on my phone or tablet. The app loads, but it says "that video isn't available" for everything.

Samantha Warner Trainque · 20 February 2016 - 07:35
· · Safari 9.0 on iPad

We have been trying to watch an episode from season 4 of game of thrones and it keeps telling us (half way through the episode) that it can't play and to try again later. This has been going on for a week, still no luck.

Jon Gedymin · 16 February 2016 - 00:50
· · Safari 9.0 on iPhone

Video continues to pause - has worked flawlessly in past - tried several programs - problem persists

Johnny Donikian · 12 February 2016 - 06:41
· · Firefox 42.0 on Windows

The most I can get is 10 seconds of streaming, then "We're having trouble playing this video. Check your internet..."

All other services are streaming fine for me. I even tried in a fresh Firefox install - same thing.

Christine Cugini · 10 February 2016 - 16:28
· · Chrome 47.0 on Android

Can't play anything today. Can see the menu with choices but when I actually go to play something there's a content loading error.

Teresa Williman · 24 January 2016 - 20:30
· · Chrome 34.0 on Android

Trying to get HBO GO to work ... it acts like it wants to start then goes back to the series page. It worked ok yesterday, except for annoying buffering.

Lori D Salter · 21 January 2016 - 02:13
· · Safari 6.1.6 on Mac

HBO GO streaming problems! Using Amazon Fire and every few seconds there are buffer issues, please fix!

Steve Aldrich · 23 December 2015 - 02:46
· · Chrome 47.0 on Android

Hbo go keeps buffering. Hulu and Netflix work flawlessly. I even plugged my Ethernet cable right into my ps4 and it still doesn't help very disappointing hbo!

Steve Aldrich · 23 December 2015 - 02:44
· · Chrome 47.0 on Android

Hbo go keeps buffering, July and Netflix work flawlessly. I even plugged my Ethernet cord right into my ps4 and it still won't work very disappointing hbo!

Amy Hensley · 24 October 2015 - 19:31
· · Firefox 41.0 on Windows

I have tried everything on the internet to connect to HBO GO with my roku & pc. I have Charter & I get as far as signing in & then this message...We encountered an error during the login process. Please try again.

Jennifer Escalante · 19 October 2015 - 23:02
· · Chrome 46.0 on Mac

When I try to activate roku on web browser, it says you have hbo go and links to ability to watch on web browser, but doesn't have roku activation prompt

Chris Bonin · 19 October 2015 - 03:06
· · Chrome 46.0 on Mac

trying to watch Game of Thrones. It starts then stops, starts and stops.

Mackenzie Click-Mickelson · 19 October 2015 - 02:01
· · Chrome 46.0 on Android

Hbo go server down since 10:30pm cst October 17th 2015 and is still down at 9m cat October 18th 2015

Amanda Jackson · 13 October 2015 - 19:49
· · Chrome 45.0 on Windows

I am getting the code 20-16 Unknown system error. Code 04-31-320. How do I fix this?

Mark Uihlein · 13 October 2015 - 10:39
· · Safari 8.0 on iPad

HBO go down since last night 630 pm eastern. Still down this morning. Comcast, Roku, Samsung smart tv... All broken in eastern ct. You'd think that the delivery network would be perfected by now with these players...

Elisa Cruz · 12 October 2015 - 22:25
· · Safari 9.0 on iPad

I keep loosing connection to HBOGO on my AppleTV while streaming a TV show. Verified good internet speeds and connection, verified HBO subscription has no issues with DirectTV. continues to show error message when trying re-activate - "System Error - Identity Manager" or "Application Error

We're Sorry!

We are experiencing an issue with this application. We are working quickly to remedy the situation. Please try to access this application again later to see if the problem has been corrected. If you continue to experience problems, please contact us.

Thank you for your patience."

This is becoming pretty consistent lately for the Austin, TX area (78660)

Barbara Philbin · 3 October 2015 - 04:19
· · Safari 8.0.8 on Mac

Comcast admitted it was their problem. Having problems with premium apps. They are working on solving it. Call 877-599-1845 whenever you have problem with an app.

Barbara Philbin · 3 October 2015 - 04:16
· · Safari 8.0.8 on Mac

Call 877-599-1845--Comcast app department. Comcast admitted it was their problem and they were working on solving it. Probably would take 4 hours. It seems like many subscribers are having same problem.

John Sharkey · 3 October 2015 - 02:58
· · Safari 8.0 on iPhone

Same parental controls issue with hbogo. Got a similar message on the abc app and believe it might have something to do with Comcast accounts - I think the parent controls are related to that acct. are other ppl getting the issue on Comcast?

Ronda Lucy · 3 October 2015 - 02:54
· · Chrome 45.0 on Windows

The Parental Control service is experiencing technical difficulties. Please try again later.... UGH

Peyman Khalichi · 3 October 2015 - 02:47
· · Safari 8.0 on iPad

Keep getting the parental control service is having technical difficulties message. Very frustrating!

Pamela Angelos · 3 October 2015 - 02:40
· · Safari 8.0.7 on Mac

Xfinity HBO go on Apple TV won't let me log in. "The Parental Control Service is experiencing technical difficulties. Please try again later." Message keeps popping up

Jose Ortiz · 3 October 2015 - 02:28
· · Chrome 45.0 on Windows

Xfinity HBO-GO on Roku "The Parental Control service is experiencing technical difficulties. Please try again later."

Prashant Chaudhary · 3 October 2015 - 01:48
· · Chrome 46.0 on Mac

Keep getting the following error:
"The Parental Control service is experiencing technical difficulties. Please try again later."

Mary Heus · 20 September 2015 - 00:51
· · Safari 7.0 on iPad

I have not been able to view HBO app for several days! Who do I contact!!

Erin Renee' Carter · 15 September 2015 - 20:04
· · Safari 8.0.8 on Mac

I have HBO on my ATT Uverse TV yet I can not access the app and Ive tried many times over. Please contact me regarding this.

Noah Stiner · 11 September 2015 - 00:51
· · Chrome 45.0 on Android

Hbo subscription with dish. Won't play on ipad or playsration at this time

Tori Borchers · 11 September 2015 - 00:28
· · Firefox 40.0 on Windows

I can't log in at all with dish subscription. It tells me there's a problem.

Dianne Decocker Kemp · 4 September 2015 - 23:34
· · Chrome 45.0 on Windows

Is there a solution for this. None of the TV apps are working on my ipad or iphone....

Tom Thomas · 3 September 2015 - 18:40
· · Safari 8.0 on iPad

For the past week I've been getting Service Error. Try again later. Seems to recognize my provider and login, but still says Service Error.

Nikki Case · 30 August 2015 - 03:10
· · Chrome 34.0 on Android

User ID and password are correct, but I continue to get th messag System Error: Identity Manager. It's been doing this for several days now.

Kristie Tilley · 24 August 2015 - 05:15
· · Chrome 44.0 on Windows

password and user id correct...will not process...keep saying servwer cant be reached

Heather Miller · 30 July 2014 - 17:09
United States · Time Warner Cable · Internet Explorer 11.0 on Windows is not working for me, on either my iPad safari, my internet explorer, or my google chrome browser. The website comes up and says to Select your Device, but there is no drop down box available anywhere on the page to select the device from. This has been going on for about 30 minutes so far.

Matthew Goinz · 28 July 2014 - 19:52
United States · Corporate Communications · Safari 7.0.5 on Mac

"HBO GO is currently unavailable. Try again later." From my AppleTV.

Santiago Juarez · 14 July 2014 - 07:34
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

can't seem to watch any shows using my roku device also can't get john adams on my laptop.

Steven Rodriguez · 9 July 2014 - 21:05
United States · Verizon FiOS · Chrome 35.0 on Windows

I try to log in and it never logs in. Whats the point in paying if i don't get access?

Robert Zacary · 8 July 2014 - 17:51
United States · AT&T U-verse · Safari 5.1.1 on Mac

It keeps saying that I am not a user of hbo in my DirecTV package, but I called and they confirmed I am. Everytime I try to register my apple TV, it keeps telling me that I don't have the capability of accessing HBO Go because I do not have the package, after I have already logged into my DirectTV account. DirecTV told me to wait it out and continue trying.... HELP

Sandra Vanhoose · 8 July 2014 - 14:47
United States · Verizon FiOS · Firefox 28.0 on Windows

in Virginia Beach - same error - fatal error on laptop. Unable to log in with ipad air. who fixes this?

Edit: Like going to the doctor.. it has not been working for about 45 mins. I just found this site and posted..and now.. wallah! It is on. TG cause I am getting ready for more Game of Thrones tonight! Virginia Beach HBOGO is a GO at 5:50 7/8/14

Meghan Keohane · 8 July 2014 - 14:45
United States · Charter Communications · Safari 7.0.4 on Mac

it says failed to load the service error definitions
Edit: actually now it just says it is having difficulties. Changed error messages when attempted to reload

Mushir Saleem · 8 July 2014 - 14:34
United States · Cogent Communications · Chrome 35.0 on Windows

not working. getting this message: Fatal error. Failed to load the service error definitions.

Nick ManTastic Poncio · 8 July 2014 - 14:30
United States · nLayer Communications · Safari 5.1.9 on Mac

"FATAL ERROR - Failed to load the service error definitions" Is this an HBO problem or is my ISP (AT&T U-Verse) blocking my access?

Danny Ray · 8 July 2014 - 14:29
United States · Comcast Cable · Safari 7.0.5 on Mac

Fatal Error: Failed to load the service error definitions.
My apple tv is asking me to activate it through the site, which I can't.

Marisia Johnson Robinson · 8 July 2014 - 14:29
United States · Verizon Internet Services · Chrome 35.0 on Windows

Fatal error wtf.. Im trying to watch the latest episode of True Blood.. got popcorn and everything :(

Susan Katherine Beckman · 7 July 2014 - 15:36
United States · Time Warner Cable · Chrome 35.0 on Windows

Opens. I make a selection it goes to a blank screen rather than displaying the episode. The only thing on my screen is black, the header and both a left and right arrow on each side, middle of the page. It works from my droid but no longer from my laptop. This sucks.

Christine Smith-Poppageorge · 2 July 2014 - 18:05
United States · Comcast Cable · Firefox 30.0 on Mac

Just stopped working... watched something on Sunday, haven't been able to access since. All I get is the spinning circle after I submit my login information...

Zach Green · 1 July 2014 - 21:34
United States · AT&T U-verse · Chrome 35.0 on Chrome OS

can't even watch a show for 30 seconds without it buffering... it's a pretty useless service to be paying for if you can't even watch anything on it... i think i'd rather cancel my subscription than keep dealing with their nonsense.

Raul Diaz · 30 June 2014 - 20:14
United States · AT&T U-verse · Safari 7.0.4 on Mac

Why won't they let me buffer the show. Seems that the only way to watch anything is to keep pausing ever 5 seconds. HBO GO sucks balls!!!!

Matt Young · 29 June 2014 - 08:43
United States · AT&T U-verse · Internet Explorer 11.0 on Windows

Can not sign in to HBO GO via ATT/Uverse. Contacted ATT and advised widespread problem.

Paula Piazza Bandura · 26 June 2014 - 22:06
United States · Cox Communications · Internet Explorer 11.0 on Windows

Frustrating... we cannot get on to see Game of Thrones. It keeps saying "Error Code. Try again later". What is the Problem???

Kaity Moody · 24 June 2014 - 19:47
United States · Air Advantage · Firefox 30.0 on Windows

When I try to log in, it allows me to select the internet provider then it comes to a blank screen with my tab saying, "Access rights verified" but it doesn't load anything

Angel Bagley · 9 June 2014 - 20:32
United States · Cable One · Safari 5.1.9 on Mac

Hbogo!! what is the deal? Just infinite wait... never even brings up the sign in page... home page, sign in page, nothing at all but a buffering circle!!! Sittin' in the middle of nowhere, Kansas and not a damn thing to do except catch up on Game of Thrones.. DirectTV ... WHAT IS UP!!??

Avelino Ruben Caride · 9 June 2014 - 10:03
United States · AT&T U-verse · Chrome 35.0 on Windows

System tells me I am not AT Uverse subscriber BEFORE even allowing me to login. Does this on tablet and on multiple computers. Tried logging on with computer that had never been used for HBO and got the same message. I am able to logon to Showtime App without problems.

Sarah Muncy · 12 May 2014 - 01:51
United States · Time Warner Cable · Safari 7.0.3 on Mac

The entire site won't load for me, out of the blue. Am not having trouble with any other site- and am watching Netflix...

Bonnie Yoman · 9 May 2014 - 22:18
United States · Syringa Networks

Can't sign in to hbogo, main page comes up but won't allow you to sign in. Here we go again!

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