website not working? Is it down right now? Server Status Check screenshot
Green DotWebsite Name:
www.greendot.comURL Checked:
Response Time:
Last Down:
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Green Dot Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:52201.05 ms. 
23:29218.22 ms.
05:39216.14 ms. 
11:37203.05 ms.
18:03215.73 ms. 
21:37221.94 ms.
23:38224.17 ms. 
01:47201 ms.
04:29208.09 ms. 
07:53200.19 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 12:38

We have tried pinging Green Dot website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Green Dot - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Joe Angel Jimenez · 9 August 2016 - 17:58
· · Internet Explorer 11.0 on Windows

cannot load money onto green dot at any location.

Ellen Hall · 15 July 2016 - 13:03
· · Chrome 51.0 on Windows

My paycheck hasn't been direct deposited as of 9:00 AM, usually in there when I wake up at 5:30. When I call I get a recording saying "this is not a valid number". I'm freaking out.

David Marinaro · 26 June 2016 - 08:37
· · Firefox 47.0 on Windows

Greendot site is working for me but I can not see my balance or my transaction history.... Says its temporarily unavailable.

Nena Banks · 24 June 2016 - 18:10
· · Chrome 51.0 on Android

The call center seems to be down n wont let me access my funds

Zach Jacobsen · 28 May 2016 - 04:35
· · Chrome 42.0 on Android

Green dot has a service error?
So I can't use my funds.
And apparently,they say it may be for the next "24 hours".
So,as I usually empty the card as soon as I fill it,to avoid the monthly service fee,its unavoidable.
No manager will talk to me,until a possible callback...also in 24 hrs.
So...I just got f#!ked.
Also,just to be dicks,they charged me the service fee right after I got off the phone with them.
They said I could avoid it if I added $1,000
To my account,but not only would I not be able to use it,but neither I,nor most of the poor people that use their services can even f#!king afford that!

Looking through the comments,it seems like this is either a recurring problem...or its been going on for atleast a few months?
Why is this not being talked about more?
This is bullshit!
So glad I decided to get shit done early this week...

Bryan Coger · 24 May 2016 - 00:06
· · Safari 5.1 on iPad

How can they make credit adjustments to your account from previous purchases. Then they freeze your account and take the refunded money you were not entitled to in the first place. Calling the FDIC

Molly Evans · 20 May 2016 - 18:35
· · Chrome 26.0 on Android

I cannot Access My $. $2000
Anybody Else? And What Are They Telling You?

Artiom Chilingarov · 19 May 2016 - 00:51
· · Chrome 50.0 on Windows

Can't see my balance for two days now. Total and unacceptable incompetence. I hope someone does in fact seek legal action, eventhough i'm sure somewher in the contact they state that they're allowed to suck. Welcome to the future hah.

James Bushard · 18 May 2016 - 17:29
· · Firefox 46.0 on Windows

Have not been able to access my account online all day.

Kristy Stauffer · 18 May 2016 - 14:50
· · Silk 50.1.77 on Kindle Fire

Still not logging into mobile

Kim Lone · 18 May 2016 - 13:49
· · Chrome 50.0 on Windows

Join us here for more information :'(

Kim Lone · 18 May 2016 - 13:48
· · Chrome 50.0 on Windows

We are on Day 4 of this mess. Still no answers. Still no money. Still no gas or food for some. Total nonsense!

Amy Boden · 18 May 2016 - 10:48
· · Firefox 46.0 on Windows

Due to unusually high call and web traffic, balance information is not currently available. All deposits and credits are being applied to accounts and you can continue to use your debit card as normal. Please try again later. We apologize for the inconvenience. For the last two hours. smh

Sean Rivers · 18 May 2016 - 00:16
· · Chrome 50.0 on Android

Completely unacceptable! How can none of us get access to our money!?? What frustrates me is the fact they are being secretive. No update. No notification. Just silence. Can't access my money. Just silence. We all use prepaid cards for our own reasons, one of mine is security. No overdrafts. No fees. My money is my money. Looks like they didn't get the memo. I reported them to the FDIC and I suggest you all do the same. A class action lawsuit is in the works. In the meantime go to a local Walmart and cash out. That's what I will do. I'll look for another bank too. Hope you all survive this. Prayers.

Sharon Stansberry · 17 May 2016 - 22:53
· · Chrome 42.0 on Windows

I am done with green dot !!!! Are there any other prepaid debit card companies out there ? Help ! This outage has been going on for DAYS !!!! Losing sales.

Sherese Brownsugababy · 17 May 2016 - 22:47
· · Internet Explorer 11.0 on Windows

never again

Kira Suzanne Perlin · 17 May 2016 - 22:18
· · Chrome 50.0 on Windows

This website is constantly down. Once in a while it's up, but I can never check my balance or anything.

CiCi Jaw · 17 May 2016 - 17:42
· · Chrome 44.0 on Android

Lawsuit... I'm calling my lawyer.

Latisha Evans · 17 May 2016 - 16:42
· · Chrome 38.0 on Android

Wow i been trying at accress my account for 12+ hours. I won't be using greendot anymore. Their service f#!king sucks. I got orders online being cancel because they can't take funds from my card and they money i loaded is still pending, i can't get my direct deposit . I'm so pissed, this is such an inconvenience. You'd think after 12 hours of "updating" they would be up and running because their are people depend on them and this is folks HARD EARNED MONEY you can't be f#!king going down, this is just like the bank going down its a bad situation

Chris Tina · 17 May 2016 - 16:06
· · Internet Explorer 11.0 on Windows

Even the phone number is not working right

Chris Tina · 17 May 2016 - 16:05
· · Internet Explorer 11.0 on Windows

Im trying to access the funds and have been for the last 12 hours? When will the server be working again???

Audrey Da'realist Crusoe · 17 May 2016 - 14:59
· · Chrome 50.0 on Android

Server always down! This card service SUCKS! Cant acess my funds. No info available for hours. No live person to help.

Audrey Da'realist Crusoe · 17 May 2016 - 14:37
· · Chrome 50.0 on Android

I have a large direct deposit coming to my account, the money posted as processed and sent via the sender at 1:43 am. Now I checked my balance with green dot prepaid card and nothing has posted it is 9:30. What worst is the green dot automated system will not let me talk to a live person just so I can be sure I used the right account #. The automated system keeps say for the next few hour servers are down. No updated info is available. This is A HORRIBLE SERVICE AND I WILL NOT ADVISE ANYONE TO USE THIS CARD. THE COMPANY IS INCONSIDERATE AND VERY UNPROFESSIONAL. THIS CARD AND ITS SERVICES HAVE COMPLETELY RUINED MY DAY. I TRIED TO FILE A POLICE REPORT IT SEEMS LIKE A SCAM.

Janice Reid Jason Hamilton · 17 May 2016 - 13:54
· · Firefox 46.0 on Windows

The Walmart Money Card website has been down for over 24 hours. My card has been declined. I have no access to my money. This is unacceptable. I can't check my balance. There is no way to contact a live person. It is completely unnacceptable that this company has completey shut down people's access to their money...their ability to pay bills, to buy groceries or fuel for their cars. This should be ILLEGAL.

Lois Sanders · 17 May 2016 - 13:19
· · Chrome 50.0 on Chrome OS

I went directly to WalMart customer service center and was able to unload my card after trying to use a atm use card as debit and numerous waste of time phone calls

Anthony Wilkins · 17 May 2016 - 02:18
· · Chrome 34.0 on Android

This we be my last time ever using greendot I can't access my funds. I feel ripped off

Jacob Pagan · 17 May 2016 - 00:25
· · Safari 9.0 on iPhone

It keep saying try again later, when I'm trying to active a new card or a card I'm already using.

Melissa Irvin-Marrs Sue · 16 May 2016 - 23:54
· · Silk 49.3.1 on Kindle Fire

Walmart money card, also another green dot entity has been down for over 16 hours. We cannot access our money and some are also saying missing fun D's as well. I cannot access mine or use my card to see if it is missing funds. :/

Jonathan Michael Seymour · 16 May 2016 - 23:09
· · Chrome 50.0 on Android

I can't register my card. When I try to use it, it doesn't work

Judy Caskey · 16 May 2016 - 22:50
· · Chrome 50.0 on Android

Just purchased a green dot card to order something offline, after activating it and getting a confirmation email to my inbox it's now telling me it's not valid! This will be the last time I ever purchase another card through them again. I've called and literally can't get through to them, the customer service is ridiculous!

Haley Wallace Phillips · 16 May 2016 - 22:48
· · Chrome 50.0 on Android

it's showing an error and i need to activate my card NOW

Nessa N Eric Delbosquez · 20 March 2016 - 07:39
· · Chrome 34.0 on Android

What is going on with the system I loaded money&now it's saying I only have $2 but when I call it says $ will o get my money on my card or is there Maintenance Going on

Kaytlynn Stephens · 18 March 2016 - 01:00
· · Safari 9.0 on iPhone

I can't activate my card wtf I have collect calls to answer

Nick Valdez · 6 March 2016 - 21:20
· · Chrome 48.0 on Windows

The website is experiencing technical difficulties

Carter Dittmar · 24 February 2016 - 23:05
· · Safari 9.0 on iPhone

I can't use my card it says it was declined

Bmg ImOn Steadman · 27 January 2016 - 03:17
· · Chrome 47.0 on Android

The site is not letting me login it's reading error code and doing types of wired stuff. Smh this is ridiculous!

Gina Martin · 4 September 2015 - 02:41
· · Android Browser 4.0 on Android

Green dot number saying it's not a working number?

Joshua Jesus Guillen · 31 August 2015 - 11:45
· · Chrome 44.0 on Android

Green dot fir me is the best because it allows me to recieve my funds a day eleiar so thanx green dot

Shytanna Sweetnyss Womack · 12 May 2014 - 20:50
United States · New Wave Communications · Internet Explorer 11.0 on Windows

So I go to one Walmart to 2 registers as well as the ATM machine to reload my card but it kept trying to cash out. So I ended up 20 miles away heading home and decided to stop at another Walmart and the same thing happened. The CSr said there is a scam going on with greendot and I believe her because they took every greendot reload cards out the store. I found one card in the entire store and when she scanned it it said "sale not allowed"... really; this was quite peculiar to me so I called as I normally do and instead of the prompts to check your balance, the automation told me to put in my card number, expiration number and something else and it stated that my card was active and then gave me a customer service number to call to check on my card. When I called the number given it stated you have reached the conference something, put in your pass code. So in the trash greendot goes. The young lady at the walmart did say something about the scam involved people over the phone calling getting people to load their cards..smdh... I just don't know.

Steve Jolinski · 31 March 2014 - 20:38
United States · Cox Communications

Green Dot froze my account and I can't access my funds since last week. They won't respond to emails either. Also the site is down too. I would suggest people try to use cash as much as they can. Wells Fargo might hold a check for weeks now.

Edit: Looks like I will have to file police report and report fraud as greendot has stolen my funds !

Edit: I read a post on here where a man can't transfer money to his wife in another country using green dot is because the govt. is trying to stop all international wire transfers. Even millionaires are being limited to withdrawing just $50, 000 a month even though they may have millions. They can't access that money. Don't bank with JPMorgan Chase as they are bankrupt. People with them may lose all their money. The supreme court ruled in 2010 that a corporation has more rights than an individual. When you put your money into the bank then it becomes their money. The depositor becomes only an unsecured creditor to the bank. This is the law now.

Steven Roberts · 25 February 2014 - 21:02
United States · Comcast Cable

OH GOD green dot sucks so bad... why would anyone use this card

Gary Roberts · 25 February 2014 - 20:47
Italy · I.C.Lo.S. srl

i cannot put money on it for my wife. We both work overseas and I give her extra cash for expenses that she needs. All I get is an error code and no other explanation.

Ronaldo Streeter · 21 February 2014 - 11:00
United States · AT&T Services

Site is down for me "Unable to process your request"

LaVonne Martin · 27 January 2014 - 21:17
United States · Charter Communications

I have been trying to get a greendot card online for days and the site wont load I need to put my tax return on it

Steve Gustin · 12 January 2014 - 23:03
United States · AT&T U-verse

down for me too. every time I've used them, it's a major f#!kin hassle.

Erin Rippy · 26 December 2013 - 16:48
United States · Comcast Cable

The Greendot site is loading for me, but I cannot log in. I have both a VISA and MC Greendot card and cannot log in with either usename and PW. I get the error message "We're sorry, but we were unable to process your request. We apologize for the inconvenience." I also tried to load $ on my Greendot MC at a CVS today and they received an error message.

Update: I called Greendot's toll free number. After entering all of my account information into the automated system and requesting to speak to a customer service rep, I was placed on hold only to listen to a recorded message from someone named Winnie who said they are experiencing down time and to call back in FOUR HOURS. At first it sounds like someone answering the call, but it was a message.

Samantha Wallace · 26 December 2013 - 16:37
United States · Charter Communications

Not only is website down for me, but just tried to upload $ onto my card at Dollar Tree, and the register said my card was void and they had to retain it. I didn't let them. Very weird. Target card deja vu??

Amanda Lennes · 19 December 2013 - 20:27
United States · Comcast Cable

on my desk and laptop it just shows a white page also, but I am able to access on my phone

Nicholas Cash · 10 December 2013 - 01:27
United States · Comcast Cable

Been down for days for me. WTF

Stuart MacDougall · 7 December 2013 - 23:18
United States · Charter Communications

Same issue with me, but the page is totally white. don't work for me. It says it's logged in, and there incription security is working with the tiny lock symbol, but only a white page shows.

Lynda Tietjen · 7 November 2013 - 23:45
United States · Charter Communications

For several hours now, has been down for me. When attempting to open the page, it comes up blank, with the icon and site name. Have cleared cache and cookies; still nothing.

Forced refresh does not work, either.

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