website not working? Is it down right now? Server Status Check screenshot
FitbitWebsite Name:
www.fitbit.comURL Checked:
Response Time:
Last Down:
Checking Fitbit
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Fitbit Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:3334.83 ms. 
06:2834.93 ms.
08:4135.04 ms. 
10:5132.33 ms.
13:2534.85 ms. 
16:4431.79 ms.
18:4534.84 ms. 
20:4732.03 ms.
23:4335.09 ms. 
01:4432.11 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 02:13

We have tried pinging Fitbit website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fitbit - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Carol Tiffin James · 1 day 17 hours 23 mins ago

Dashboard won't load for 2 days, although we can go to each tab (sleep, activity, etc.) and find the info.

Kristin Teague · 14 April 2014 - 20:04

I haven't been able to connect to the fitbit site for about 2 weeks.

Healthy Life with Audra, LMT · 12 April 2014 - 05:22

fitbit website is down and for some reason it has said there is no device paired for two days... I've tried to uninstall and reinstall the app... ugh!

Bill Wink · 10 April 2014 - 09:07

unable to access log in page for 2 days, plus when I can, food page will not allow changes without first refreshing the page

William James · 3 April 2014 - 09:52

fit bit will not show step for previous day

Elizabeth Holley · 1 April 2014 - 16:25

The Fitbit server has been down for about 15 minutes.

Jacqui Millier · 1 April 2014 - 03:08

pages are not loading

Bill Grabill · 28 March 2014 - 15:49

fit bit web page not downloading with images, just text. can't really use the web site this way. ie. open dashboard or log etc...

Patti Allen · 21 March 2014 - 06:02

My fitbit itself would not turn on for over a week... it is now on.. i have no idea why. I can not get to Fitbit site... it just says 400 Bad Request for over a week

Jan Ried Evans · 19 March 2014 - 11:59

Down on both laptop and phone... keeps asking if you fitbit is powered which it is.

Colleen M Graff · 18 March 2014 - 15:31

Says the server is busy.

Tom Tonkin · 16 March 2014 - 15:12

The site is up, just the ability to register does not work as of right now. I'm not sure if anyone is monitoring this page.

Mandy Mackintosh · 16 March 2014 - 02:24

oop server busy try again, been down for a few a days frustrating as am trying to register new device

Derrick Llewellyn · 15 March 2014 - 12:04

Trying to register new account. All I get is opps server busy... maybe I made the wrong choice?

Shannon Ponko · 8 March 2014 - 17:38

Server is busy, blah, blah, blah

Deborah Dorn · 4 March 2014 - 02:14

Fitbit will not upload since Feb 14. States "no internet connection found".

Adam Hoffman · 3 March 2014 - 16:15

unable to log anything for hours today. Fitbit Logging issues all afternoon. Dashboard problems as well

Adrianne Paul · 3 March 2014 - 16:11

I can't log food and it so annoying! This is the second day and I hope it i fixed soon!

Helga Hanna Þorsteinsdóttir · 3 March 2014 - 00:17 is on and off and has been like this for the past week.

Julie Woodbury · 2 March 2014 - 21:12

The entire dashboard is down now -- it has been misbehaving all day.

Stacey McHugh · 2 March 2014 - 19:42

Dashboard has not been available to me for quite a while tonight. This is the 4th time today I have had this problem. Dashboard comes up but there are no tiles. I can not "log out" so I have to "X" out.

Sharon DeReamer · 1 March 2014 - 23:22

Can't add a new food right now.

Kelly Gerhart · 1 March 2014 - 19:10

This completely sucks. This is the 4th time this week I cannot connect to my dashboard! Not great motivation when you put the work in & can't even see it! There are a lot of other fitness devices out there now….think I need to start researching a new one!

Barbara Hartung · 1 March 2014 - 15:44

cannot sync fitbit. this has been happening the last few days, doesn't anyone maintain the website.

Julie Woodbury · 1 March 2014 - 10:22

Can't log anything right now, and have not been able to do so since 11:00 a.m.

Brianna Gebhardt Asaro · 28 February 2014 - 17:44

Fitbit isn't loading fully. Can't access anything from the website. Seems to be a major error.

Shannon Drake Mead · 27 February 2014 - 19:38

The dashboard doesn't show itself and when I try to log water, when I hit enter, nothing is happening. #fitbit #fitbitsitenotworking

Kari Chapman · 27 February 2014 - 11:41

cannot access the dashboard.

Belinda Molloy · 21 February 2014 - 18:30

I cannot log food or activities.

Phil Sow · 20 February 2014 - 18:51

Hmm... the above post is from 2012... today at 2014 i am still having problem as above. Seriously... no budget to get new server or better bandwidth?

James Flavin · 20 February 2014 - 18:45

When I try sync now I keep getting

"Be right back! Our site is currently undergoing maintenance. Please try again in a few moments."

AK Marilou · 20 February 2014 - 10:12

I can't access fitbit dashboard on my computer, but I can on my iPhone 4s safari. And my fitbit app on iPhone is working too.

Donna Ferris · 19 February 2014 - 09:59

cant sync to my windows computer server busy for THREE DAYS?? Really???

Gabriella Holt · 18 February 2014 - 15:30

Log feature for food keeps freezing - so maddening!!!

Leslie McManigle King · 11 February 2014 - 08:39

why does the log feature for food keep getting frozen? the log out feature is also not enabled along with other things, what is going on?

Scott Hudson · 29 January 2014 - 13:55

Just bought a Fitbit Force. Keep getting SERVER IS BUSY message when I try to set it up. Any advice would be great!!!

Marsha Mullen Fowler · 29 January 2014 - 10:01

I have been trying to upload a new fitbit and the server has been down since last night. When will this be resolved?

Jan Darovic Watson · 28 January 2014 - 13:10

I can't get into I'm using internet explorer 10. Is there a setting I'm missing?

Carol Jean Trawick Jordan · 18 January 2014 - 00:12

screen is frozen, can't move to any other screen anyone having that trouble?

Marion Thatch · 16 January 2014 - 02:12

down all day from what I can tell and yesterday as well. Not impressed. Too bad we can't get our money back when we buy gadgets that don't deliver what they promise. So much for trying to track progress

Tina Auriemma · 15 January 2014 - 16:45

This is my second flex. I took back the first one I got because I couldn't set it up so I thought what the heck I'll try a new on. I went through the install and bam! got the same darn error. Sorry server is busy. If I don't get in today i'm taking it back again. There are too many other devices like this out there that work just as good.

Juhi Saxena · 10 January 2014 - 01:41

Keep getting "Be right back! Our site is currently undergoing maintenance. Please try again in a few moments."

Paul Frey · 10 January 2014 - 01:39

Unable to sync. Error: "Undergoing maintenance" It's been reporting this for the last 30 mins.

Andrew Ward · 10 January 2014 - 01:03

Same issue, trying to sync I just get a 'be right back, site is undergoing maintenance' message.

Elizabeth Drobnyk Burns · 10 January 2014 - 00:29

Mine says Fitbit syncing is temporarily offline due to a server issue. Is anyone else getting this message?

Susan Campbell Smith · 3 January 2014 - 15:20

i'm trying to register my new fitbit and it's telling me that the server is unavailable. It's been this way for the last 24 hours

Lisa Masae Uhden · 27 December 2013 - 17:59

503 Service Unavailable
No server is available to handle this request.

Julie Moore · 23 November 2013 - 15:07

Just purchased scales and can't sync them - does anyone know of issues with the website now? Not sure if I'm setting them up right or there is a problem their end.

Rich Kappel · 14 November 2013 - 19:54

Having problems all day. Logged in an item for dinner 8 times and won't let m delete anything???

Janet Hutnik · 3 November 2013 - 16:33

I have not been able to navigate around the FitBit website for 2 days now. It still syncs my fitbit, but I am unable to navigate around.

Jennifer Vancini · 23 October 2013 - 13:13

Getting service is down messages for 4 days. Haven't been able to get on

Williej Roberts · 28 September 2013 - 10:35

not been able to access website for over a week to replace it!!! i will return it :(

Update: replaced my One for a Flex I have

Gabriella Holt · 29 August 2013 - 13:30

What is going on with the fitbit site AGAIN!! I've been trying to log on for an hour!

Christine Gentry Wilson · 12 August 2013 - 12:57

I have had trouble using my dashboard and logging all day. Tried using both Internet Explorer and Firefox with the same non-responsive issues (clicking certain links that did not work). However, my Android devices are working fine.

Tammy Brandell-Carter · 3 August 2013 - 09:45

Just bought my fitbit last week. I haven't been able to log on since. Apparently maintenance problems. I think I will return.

Robert Bradley · 18 July 2013 - 11:16

flushing dns cache helped; guess I picked up a different ip behind their load balancers

Alex Santisteban · 18 July 2013 - 10:39

Here's a fix. I reinstalled the app, first deleted it then downloaded it again from that helped me get passed the "maintenance" message

Daniel Ebel · 18 July 2013 - 10:03

Still down! Have not been about to synch my device for four hours! Must control fist of death!!!

Karen Dunn Falandays · 18 July 2013 - 09:52

Fitbit server down. Not a big deal, it's never been accurate for me anyway

Linda Burgest · 18 July 2013 - 08:46

Syncing taking to long or I have to mess with it to update my steps on iphone app. Everything else seems to work

Mark Lovatt · 18 July 2013 - 08:43

Not syncing right now, been intermittent for the past two hours or so.

Linda Burgest · 18 July 2013 - 08:40

Syncing taking to long or I have to mess with it to update my steps on iphone app.

Mary Leonardi-Cattolica Sansen · 18 July 2013 - 08:31

I can synch to my iPhone but not to the dashboard since 10:30 this morning Rome time.

Ed Noe · 18 July 2013 - 08:00

FitBit is intermittently not syncing, either from iPhone or PC. Has been doing this since yesterday. Still happening this morning. Was able to log into the dashboard, but fitbit one will not sync.

Michael Bernstein · 18 July 2013 - 07:34

Does not connect for me either since this morning. Problems yesterday as well.

Daniel Berube · 18 July 2013 - 07:17

Same here and it looks like this is a continuous problem for them given the dates on these posts. Been getting the site maintenance message for a day now. Nice device but the sync and site is aweful

Nick McCarthy · 18 July 2013 - 05:41

I've been having syncing issues since yesterday. The official twitter feed is not very helpful...

Luke Hamon · 17 July 2013 - 14:31

ugh... got a new fitbit band... been trying to set it up on my phone for days. website not available. for fuck's sake...

Chris Welton · 9 July 2013 - 21:13

Down again. Just got a new device, too. Starting to question my decision already. :(

Erin Wright · 2 June 2013 - 16:59

I've been having trouble with fitbit for the last two days. Not sure if it is the website or my cable internet provider, which is Comcast.

Alex Low · 2 June 2013 - 14:35

It's down now for me but was able to update earlier around 12PM pacific

Cindy Clark Wolf · 14 May 2013 - 21:03

I cannot log on the website says its their fault; that they're experiencing internal problems. I've reinstalled the software. This has been going on for almost a week. It is VERY FRUSTRATING! I brag about how much I like my Fitbit and now I can't use it.

Tim Chafin · 13 May 2013 - 14:32

Fitbit has been down most of today; May 13. Keep getting the same message in Safari: 400 Bad request What's Up?

Suzanne Durham · 7 May 2013 - 14:18

I'm trying to sign in/sync but keep getting a "it's not you it's us - internal error" message.

Peggy Alexander · 18 April 2013 - 14:22

Can't set up my account, server is down, has been since I tried a week ago

Diana Klaube · 20 March 2013 - 05:57

My fitbit suddenly stopped syncing yesterday (Mar 19). Now today, I cannot even log nor request a password change because the website says its their fault; that they're experiencing problems. I've uninstalled and reinstalled the software. There's nothing else I can do on my end. Anyone else had that problem just recently?

Bruce Harrington · 15 March 2013 - 23:23

I'm getting "Authentication Error" in a large red window on both my iPod and iPad. My Fit Bit data is not being updated to Fitbit either. Looks like the server may be down.

Kathy Scally Abrignani · 15 March 2013 - 16:43

My iPhone is not syncing - is something going on with the Apple products - my computer is syncing.

Jessica Robles · 31 January 2013 - 08:02

I am trying to set up a new device now and I am getting an error message saying that the server is down.

Rachel Osborn · 30 January 2013 - 17:28

it's not working, trying to set up my new device and says server busy

Kara Ryan Sternquist · 23 January 2013 - 07:29

anyone else having problems with fitbit dashboard right now? won't load page and when it does doesn't give all the information?

Chris Beecham · 8 January 2013 - 07:08

Graphs are not showing and page unresponsive on my fitbit weight page.

Karen Sherman Bonnett · 29 December 2012 - 10:09

can not access Fitbit through internet or phone, network error is what my phone reads and not available on the computer. I just got this for Christmas and hope its not going to happen often.

Gary Chiurazzi · 10 September 2012 - 15:04

From the news: A malicious flood of network traffic temporarily knocked Internet registrar GoDaddy’s servers offline Monday -- taking with it the site, its email, and thousands, potentially millions of websites registered through one of the Internet’s most popular services.

Read more:

Nicky Smith · 10 September 2012 - 15:01

Fitbit is not working for me - It worked at around 1pm (EST) and I have not been able to access the website for the past 4 hours... grrrrrr

Gary Chiurazzi · 10 September 2012 - 14:41

Completely down from both home and office, can't even get the site on my phone!

Corinne Hensley · 10 September 2012 - 13:40

can access fitbit on my cell phone (android) but not on chrome or IE

Karen Appleby · 10 September 2012 - 13:27

Back down again and help/customer service was down while the dashboard worked.

Karen Appleby · 10 September 2012 - 13:01

Just went onto my ipad and used the safari to access the website, I logged in as well. Don't know if that means anything or not.

Benjamin Hodgetts · 10 September 2012 - 12:09

I've checked from here and from Maidenhead and it cannot be accessed from either. It's a DNS problem from what I can see. The domain doesn't resolve.

Truman Handy · 10 September 2012 - 11:53 is completely unavailable to me at this time and has been for several hours. I've tried different web browsers, all with the same results.

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Rate Fitbit has been rated 2.5 out of 5 points. A total of 41 votes cast and 91 users reviewed the website.

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