website not working? Is it down right now? Server Status Check screenshot
FitbitWebsite Name:
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Fitbit Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
03:498.53 ms. 
06:016.27 ms.
11:246.81 ms. 
13:5321.57 ms.
17:396.78 ms. 
19:4310.77 ms.
23:3111.44 ms. 
03:396.33 ms.
06:4714.77 ms. 
11:007.62 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 14:24

We have tried pinging Fitbit website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fitbit - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Valerie Bewick · 25 July 2016 - 10:37
· · Safari 9.0 on iPhone

Fitbit just not registering my exercises on my fitness pal. Is anybody else having this problem. Started early evening yesterday

Lori Daane · 25 July 2016 - 02:57
· · Safari 9.0 on iPad

Fitbit steps won't sync to myfitnesspal. Help!

George Eichhorst · 24 July 2016 - 22:35
· · Firefox 43.0 on Windows

my fitbit flex for xp computer gets an err message no internet connection when i try to sync any one else having this problem?

Sharon AndJoe Hall · 13 July 2016 - 02:15
· · Chrome 51.0 on Android

Same as Don

Linda Brown Cunningham · 5 July 2016 - 18:28
· · Chrome 51.0 on Android

Can't load foods, water etc on phone or Web site

Herbert Nichols · 28 June 2016 - 15:34
· · Safari 9.1.1 on Mac

I cannot access

Patsy Gutierrez Kittrell · 7 June 2016 - 12:14
· · Firefox 46.0 on Windows

It will not load challenges. And it is not syncing my steps. What's up?

Denise FreshStart Porter · 3 June 2016 - 20:37
· · Safari 8.0.8 on Mac

I cannot log into to the website. I have been trying over an hour. Is the site down?

Sheila Speller · 25 May 2016 - 22:47
· · Chrome 50.0 on Windows

is fitbit down

Alissa Elghazi · 23 May 2016 - 23:40
· · Chrome 50.0 on Android

My phone is getting a syncing error saying it can't connect to the fitbit site. It's been about an hour now and the site supposedly isn't down....

Stevie Kossmann · 11 May 2016 - 09:43
· · Chrome 50.0 on Android

My fitbit hasn't synced on Android since 12:45 pm mo day May 9th. No e of my system settings have changed. The sync action seems to start, but is hesitant, and then doesn't come.ete. Shutting down and restarting doesn't work.

Lavender Rose · 2 May 2016 - 13:38
· · Internet Explorer 11.0 on Windows

fitbit not syncing

Lee Ann Owens · 26 April 2016 - 19:11
· · Internet Explorer 11.0 on Windows

My fitbit will not let me sync.

Maddy Farn · 12 April 2016 - 17:31
· · Internet Explorer 11.0 on Windows

I have been experiencing trouble since yesterday; was working this morning but then it erased all the data ( same as yesterday). Isn't showing the proper amount of steps and showing 0 active ( after 2 hours of exercise and a 50 minute walk.

Leslie Wachowiak · 9 April 2016 - 20:57
· · Safari 9.0.1 on Mac

I reached the 10,000 steps, and 5 miles, and fitbit goes backwards to 6,260?? I dont understand?

Heather Hunt · 29 March 2016 - 21:09
· · Safari 9.1 on Mac

My fitbit is not updating itself, for more than three hours tonight. Is anyone else having problems 29/3/16

Terri Yorke · 24 March 2016 - 11:08
· · Safari 9.0 on iPhone

My Fitbit will not sync for the last 30 hours

Pearl Westgate · 20 March 2016 - 11:57
· · Chrome 49.0 on Windows

not up dateing my steps with friends not getting update from my friends

Martha Hahn · 17 March 2016 - 23:16
· · Safari 9.0.3 on Mac

I am trying to set up my new Fitbit but Fitbit Connect will not load even for my existing device. This site is stating it is up right now. I have restarted my computer to no avail.

Mia Shappee · 16 March 2016 - 15:16
· · Firefox 44.0 on Windows

We are getting the error message Page not found with Firefox and Explorer. A colleague of mine was unable to connect at home last night and this morning we have both tried to get on the site with no avail.

Kristina Collins Mongan · 15 March 2016 - 00:29
· · Safari 9.0.1 on Mac not responding

Jacque Annen · 13 March 2016 - 17:03
· · Safari 9.0 on iPhone

Can't open my dashboard to go to settings to reset tclock

Aw Hendertull · 12 March 2016 - 22:06
· · Chrome 49.0 on Windows

(Device: "Charge")
This is a weird issue: on my desktop computer, IE11 crashes every time I attempt to open And only that page as other pages on the site present no problem!

This is apparently an issue only for IE, as I have no trouble opening that page or logging in my meals using Firefox or Chrome.

Shirley Bulloch · 29 February 2016 - 20:02
· · Chrome 48.0 on Windows

I have tried to reset my goals, but the response is down for maintenance

Holly-Dee Norman · 29 February 2016 - 19:45
· · Android Browser 4.0 on Android

Won't sync. you came up with a great idea but the implementing is not so good. All these people having issues and it is like you have our money so you cant even bother to reply? Very dissapointing. This is how you loose customers. Word of mouth is ones best advertising,,, gives the other way also.

Michael Kennedy · 22 February 2016 - 19:09
· · Internet Explorer 11.0 on Windows

Through iPhone, I cant login as its telling me An SSL error has occured and a secure connection to the server cannot be made. I can log into the website ok. Anyone else have this issue?

Jeni Rimmer · 22 February 2016 - 14:12
· · Chrome 48.0 on Windows

I am unable to sync, access my dashboard or access the fitbit website. yet the website appears to be up. when I try to sync, it states 'unknown error has occurred'. I am very tired of this. Initially I was able to go into the dashboard through the website but now I cant even do that.

Misty Harris · 21 February 2016 - 23:44
· · Safari 9.0 on iPhone

I'm so annoyed with Fitbit. I will never buy another product from them.

Cherie Ernest · 12 February 2016 - 22:22
· · Chrome 48.0 on Android

I'm getting heartily sick of struggling with Fitbit sync on ALL three of my devices! I'd switch to another tracker brandbut don't want to lose my Fitbit friends!

Lana Georgevich Warner · 11 February 2016 - 16:12
· · Safari 9.0 on iPhone

2/11/2016 I've not been able to receive my steps on my Fitbit app on my iPhone all morning

Jim White · 8 February 2016 - 12:20
· · Internet Explorer 11.0 on Windows

the fitbit app is gone off of my phone and i am unable to reload the app? issues?

Ian Pritchard · 7 February 2016 - 23:22
· · Android Browser 4.0 on Android

FitBit hadn't been synching through any of my devices since mid afternoon. It was working well this morni,g.

Linda Cotten · 2 February 2016 - 22:17
· · Internet Explorer 10.0 on Windows

My fitbit hasn't synced since 9 this morning and now everything has gone to 0 for the day. The time is 9:53 on my bit and it's really 4:17pm. Can anyone shed light on this error?

Denise Chavis · 1 February 2016 - 22:30
· · Safari 600.1.4 on iPad

My steps don't seem to registering on my app. It just keeps saying looking.

Nancy Carty · 27 January 2016 - 13:36
· · Safari 600.1.4 on iPad

When I set up my account ... Last December 12 to e exact I put in the wrong email address. I have tried calling on numerous occasions. I have never been able to reach customer service. I have sent emails asking how to correct this error and to date never a response. My tools icon is useless. Poor customer service and an over priced heart monitor. It needs lots of improvement and I would not recommend to anyone.

Linda Mathis · 25 January 2016 - 16:40
· · Chrome 47.0 on Windows

challenges are not working My steps do not equal my challenge
there is always some thing with fit bit

Cathy Haslam · 20 January 2016 - 14:47
· · Chrome 45.0 on Mac

My fitbit app is telling me to log back in on my phone. Put all information in and it just keeps spinning. I opened the app on my mac and all my numbers for today have disappeared. Is anyone aware of any issues?

Malcolm Harvey · 17 January 2016 - 09:27
· · Chrome 47.0 on Windows

fitbit charge won't sync - since Friday. The website says that fitbit is up - it's probably just down for me. I can't see how that's possible!

Murray Grange · 9 January 2016 - 03:11
· · Chrome 47.0 on Windows

I cannot pull up to log in. Every link leads to

400 Bad request
Your browser sent an invalid request.

Nancy Potter Bellow · 8 January 2016 - 19:00
· · Chrome 47.0 on Windows

Seems like the website is down regularly. Seems like they have a corner on the market because of price. Unfortunate!

Mihaela Bacila · 6 January 2016 - 21:16
· · Chrome 47.0 on Android

Hi, same error message here: is down for maintenance. I cannot sync my Charge HR and today I purchased it. It is a server issue or a product issue? Also on the PC is giving an errror . So, I cannot see what time it is at least...I might return it..

Christy Daiber · 1 January 2016 - 22:49
· · Chrome 47.0 on Windows

Fitbit has not sync'ed since about 9:30 a.m. Tried it on 2 devices and nothing.

Liam Lowenthal · 1 January 2016 - 15:02
· · Chrome 47.0 on Windows

I've removed FitBit Connect, restarted, reinstalled FitBit Connect. I consistantly get "An Unknown Error Has Occured". I thought maybe the app was down, but from what it seems on this site " is up and reachable - It's probably just down for you.."

Just for me huh? 100 bucks and it's just for me? Reinstall, recharge, follow directions perfectly but it's just me?

Linda Richards · 29 December 2015 - 19:08
· · Chrome 47.0 on Windows

Not able to sync my fitbit since yesterday 12:50 am today 12/29/15. Is fitbit down?

Theresa 'Daringer' Stutts · 27 December 2015 - 07:30
· · Chrome 47.0 on Windows

i have tried to download the app on my phone. I have also tried my computer and neither are working. Is the app down right now?

Paul Jones · 24 December 2015 - 20:57
· · Internet Explorer 11.0 on Windows

I can't connect as I keep getting the same error message: Have experienced an unknown error. So what gives?

Diana Lynn Perkinson · 19 December 2015 - 13:25
· · Safari 9.0 on iPad

for the past three days, I cannot sync my fitbit. says I need to update the app (android) but if I try, then it will not recognize the bluetooth so cannot find the deive and cannot update the app. If I choose to repair the bluetooth from within the app, it will not link. Even if I go to devices in settings on the tablet and try to pair the fitbit with the tablet there it says it cannot find a device to pair. Is there a problem with the fitbit site or is my fitbit's bluetooth not working? anyone elsehaving this issue?

Lisa Jo Cohn Baitch · 18 December 2015 - 03:47
· · Chrome 47.0 on Android

Me too. And it says I need to update, but then gives me a message that the server is busy. Wahhhh.

Mary Holland · 13 December 2015 - 20:25
· · Firefox 42.0 on Windows

When I sync my Fitbit on my PC, everything on the Dashboard will sync OK except the details about my steps and distance. That section goes into a loop that never ends. It has been doing this for 2 or 3 days.

Bill Herbert · 11 December 2015 - 11:30
· · Firefox 42.0 on Windows

Fitbit Flex got Unknown Error during syncing. can be reached and dashboard shows syncing did seem to work. But unknown error keeps occuring.

Christine Saunders · 11 December 2015 - 01:53
· · Internet Explorer 11.0 on Windows

Keep getting unknow error message when trying to sync with my PC. SOOOOoo tedious!!

Ladybug Ruff · 11 December 2015 - 00:29
· · Chrome 47.0 on Windows

It syncs but won't open dashboard. Instead it goes to the sales page, Buy another fitbit when this one doesn't work? What is going on?

Jane Chambers · 3 December 2015 - 19:06
· · Chrome 43.0 on Windows

My fitbit has not synched my sleep since Nov 25, 2015. All else is working. Any ideas?

Deb Charsha-May · 14 November 2015 - 13:21
· · Safari 9.0.1 on Mac

I can see today's activity but cannot sync to the Garmin server to see history. It thinks I haven't synced in several days when actually I have been syncing many times per day.

Jerry Basford · 14 November 2015 - 04:21
· · Safari 600.1.4 on iPhone

I get the same error 500 message in challenges. Worst of all I'm about to win my workweek hustle!!

Joy James Bradley · 14 November 2015 - 04:10
· · Safari 8.0 on iPhone

I can sync my steps but when I try to access challenges I get an internal server error 500 message.

Lisa Hook Simpson · 14 November 2015 - 03:56
· · Safari 8.0.7 on Mac

Same as above, stopped last night syncing and I cannot see my challenges...Very frustrating....

Sherry Vaden · 14 November 2015 - 03:53
· · Firefox 42.0 on Windows

Cannot access challenges. Receiving followingg error message:
request failed internal server error 500

Charlotte Greer · 14 November 2015 - 03:34
· · Chrome 46.0 on Android

Fitbit syncing but cannot view challenges saying not connected. Check connection and try again. Wanted to check on the challenge that ends shortly

Austin Riddle · 14 November 2015 - 03:33
· · Chrome 46.0 on Android

Also can not view challenges get same issue as below reports..... says can't connect to fitbit

Jen Flynn · 14 November 2015 - 03:30
· · Safari 9.0 on iPhone

I updated my Fitbit ap and ever since I did that I cannot get to my challenges. Anyone else have the same issue? I'm getting a message that says "internal server failed (500)".

Mallory Linnert · 14 November 2015 - 03:28
· · Safari 9.0 on iPhone

Fitbit is syncing but is unable to look at challenges and friend updates. What is the deal? This is happening on November 13, 2015

Lisa Baca · 14 November 2015 - 03:23
· · Chrome 46.0 on Android

Fitbit will sync, but not allow me to look at or postessages on the challenge area. Say can't connect to fitbit. I've tried logging out and back in
and restarting my phone. First time I've had any issues connecting to fit bit.

Faye Fogleman · 11 November 2015 - 19:33
· · Firefox 42.0 on Windows

My fitbit is not loading my steps to my dashboard and i know i have over 4,000. is there a problem today?

Don Laura Krupicka · 11 November 2015 - 17:47
· · Safari 9.0 on iPhone

Unable to load Fitbit dashboard on web from various pc's. Ping is good, and able to access Premium button on website. Suspect backend dashboard server/application server performance issue. Hope someone at Fitbit will check this out.

Ross Kinzler · 10 November 2015 - 00:38
· · Firefox 42.0 on Android

We just get a blank box. Android sync works well. PC is trying to push ads I think.

Charles Gallant · 6 November 2015 - 15:21
· · Safari 9.0.1 on Mac

Nov 6, 07:10 customer service phone not ringing, not answering this morning. No data synching. Has personal data but not recognizing me as a premium customer

Kathy Flynn · 3 November 2015 - 01:48
· · Safari 8.0 on iPhone

Fitbit worked great for about a year. Today for the first time it won't sync eventhough wristband vibrated. Fully charged.

Diane Gardner-Slater · 2 November 2015 - 03:24
· · Chrome 46.0 on Android

My fitbit has not synced since 11:10PM last night. What is happening?

Mark Lamperski · 30 October 2015 - 05:25
· · Chrome 46.0 on Mac

Just got this Fitbit and all I can say is "What a dissapointment". This thing has so many bugs it should be called "UNFitbit" . I wish I had bought something else. Will not sync, site down, doesn't record sleep. Surprised so many people have this and didn't tell me "BUYER BEWARE" becuase it doesn't do anything it claims to do.

Mary June Rose · 24 October 2015 - 12:10
· · Safari 9.0 on iPad

When I opened app on iPad this morning I wasn't logged in anymore. And now it's just spinning...not letting me log in.

Cheryl Askvig · 24 October 2015 - 01:34
· · Chrome 34.0 on Windows

my fitbit has been down for 2 days says its down for maintenance but is showing calories burned

Holly Bentley Bradley · 10 October 2015 - 18:45
· · Chrome 28.0 on Android

Fitbit is syncing, but when I try to join a challenge it says fitbit is down.

Bruce Grindlay · 8 October 2015 - 03:20
· · Safari 9.0 on Mac

Exclamation mark alongside fitbit logo on mac. Messages just say sorry can't ...

Michelle Stillfield · 7 October 2015 - 06:33
· · Chrome 45.0 on Android

I keep getting a message that Fitbit is down for maintenance. Can't find my tracker on any device.

Kerry Rutter · 4 October 2015 - 10:55
· · Android Browser 4.0 on Android

Fitbit won't recognize daylight savings time and says site under maintenance

RosaLee Mollett · 25 September 2015 - 20:39
· · Internet Explorer 11.0 on Windows

Big blank grey box...where is my fitbit dashboard??? HELP please. How soon will this be resolved? Its been out several hours now.

Laurence Jaffe · 25 September 2015 - 18:27
· · Chrome 45.0 on Windows

Fitbit posted this in the community help link - We are working to resolve an issue with the Fitbit Dashboard not loading for some users. Clearing cache or hard refreshing your browser (hold Shift + click reload) should resolve this issue.
The shift + reload worked for me ! However I had to repeat it after I closed and reopened google chrome

Judy Corbett · 25 September 2015 - 17:42
· · Firefox 41.0 on Mac

Dashboard blank on Firefox but alive and well on (my) Safari. Good luck!

Elizabeth Boylan · 25 September 2015 - 17:26
· · Internet Explorer 11.0 on Windows

dashboard is just a grey void since last night. tried three different browsers and tried updating software. FitBit Dashboard Not Working.

Phil Hoffstadter · 25 September 2015 - 17:20
· · Chrome 45.0 on Android

Dashboard wont load since last night on any browser for two different users. Website is up, dashboard is blank

Sheri Benator · 25 September 2015 - 15:49
· · Firefox 41.0 on Windows

Still gettting blank dashboad (since last night). Can anyone from fitbit respond to let us know what is going on?

Gail Bannister McCarthy · 25 September 2015 - 15:27
· · Chrome 45.0 on Windows

Dashboard has been blank since last night (9-24-15) what gives? I can see other stuff...just not the dashboard which is the most important page...come on, Fitbit...!

Ann Pinedo Ann Pinedo · 25 September 2015 - 15:09
· · Internet Explorer 11.0 on Windows

I cannot see the fitbit dashboard. I can get everywhere else though.

Kyle Schmanke · 25 September 2015 - 13:50
· · Chrome 45.0 on Mac

The dashboard has not been displaying for at least 14 hours now on my Mac.

Diane Moeller · 25 September 2015 - 12:45
· · Chrome 45.0 on Windows

My computer's dashboard is dark and restarting my computer is not helping. It's time like these that I wish we could directly communicate with a real live person or, at least, have Fitbit acknowledge that there is a problem, what's being done, and how long this will take to fix.

Pattie Smith Noxon · 25 September 2015 - 12:34
· · Chrome 45.0 on Windows

My dashboard not coming up. Please help. I snyc ok but dashboard blank.

Skeeter Armstrong · 25 September 2015 - 12:33
· · Chrome 45.0 on Windows

I haven't been able to access dashboard since last night. This morning I couldn't access messages or settings.

Laurence Jaffe · 25 September 2015 - 12:14
· · Chrome 45.0 on Windows

Dashboard still down, have to look at my stats using my profile on my desktop. Phone app is working ok though. This sucks!

Bonnie Cousino Castiglione · 25 September 2015 - 12:14
· · Firefox 41.0 on Windows

I'm able to use the LOG and see steps by going to activities, but dashboard won't show anything

Chris White · 25 September 2015 - 07:10
· · Firefox 40.0 on Windows

Dashboard isn't working, I broke it with all mah stepz. Frustrating.

Blaine Talbott · 25 September 2015 - 04:50
· · Internet Explorer 11.0 on Windows

Anyone else haveing problem with dashboard not loading or know why I may be having the problem?

Phillip M Wizorek · 21 September 2015 - 22:35
· · Safari 8.0 on iPhone

Will not let us join or start any challenges. It says we can't be in more than 5 challenges and we're not in any! This is happening to all 4 people in my family who have fitbits.

Shirlene Anita Littlejohn · 21 September 2015 - 11:51
· · Safari 9.0 on iPhone

It's down again for me and other people I know that use it! It's so frustrating. I can sync but when I try to join challenges is says I can only be in 5 challenges at once & im only in one!!

Karen Mullenix · 16 September 2015 - 15:38
· · Safari 8.0 on iPad

Tried to sync all morning and won't work. Similar issues anyone? Haven't synced since yesterday

Phyllis Edelmon · 8 September 2015 - 17:18
· · Safari 8.0 on iPhone

My Fitbit app will not open. It appears to open but disappeares. How can I fix it?

Sonia Sacristan · 8 September 2015 - 16:47
· · Chrome 45.0 on Mac

Have been unable to make any updates for serveral days. I get either a "Server Erriir [400]:' or "Error loading file: filename...".
Is there a way to upload a screen shot with the errors?

Cynthia Griffith · 1 September 2015 - 18:34
· · Firefox 39.0 on Windows

Not sure if its you or Weight Watchers but my fit bit isn't speaking to my W.W. app.

Peter Portelli · 30 August 2015 - 05:35
· · Firefox 40.0 on Windows

Try to use fitbit connect, only get blank screen when trying to setup new device. PROGRAM IS A PIECE OF CRAP

Connie Lea Keisling Loftman · 27 August 2015 - 21:52
· · Safari 8.0 on iPhone

I just bought this fit bit and have never used it. I am trying to set it up on my smart phone which is an I phone five. I downloaded the free app, but when I try to set it up, I get Bad request for hundred.

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