website not working? Is it down right now? Server Status Check screenshot
FitbitWebsite Name:
www.fitbit.comURL Checked:
Response Time:
Last Down:
Checking Fitbit
Please wait while we check the server...
Fitbit Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
04:2234.15 ms. 
06:3934.17 ms.
09:2735.35 ms. 
11:3434.73 ms.
13:3535.23 ms. 
16:0534.14 ms.
18:2934.32 ms. 
20:4033.38 ms.
22:4733.51 ms. 
00:5535.27 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 02:56

We have tried pinging Fitbit website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fitbit - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 7 DAYS ...
Tamara Howe · 14 April 2015 - 17:15
· · Internet Explorer 11.0 on Windows

I use Windows 7 and it works... Sometimes I just get a slow sync

James Brown · 14 April 2015 - 16:51
· · Firefox 37.0 on Mac

(should be same issue every day)

James Brown · 14 April 2015 - 16:50
· · Firefox 37.0 on Mac

small issue every day, sloooooow server, web-site won't work with Windows 7, but works slooooooowly with Mac OS 10.10.2

▼ LAST 30 DAYS ...
Dawn Smidutz-Howard · 11 April 2015 - 00:15
· · Chrome 41.0 on Android

After being "down for maintenance" for three hours or better, I went to my computer for help. Try this; unplug your dongle or whatever it's called From your USB port and then plug it back in, it worked for me

Jenna Renee · 10 April 2015 - 23:41
· · Chrome 41.0 on Windows

Haven't been able to sync for 7 hours. Still getting 503 No Server and Unknown Error screens. Can't force-sync or login.

Tamara Howe · 10 April 2015 - 23:36
· · Internet Explorer 11.0 on Windows

It's back up and is syncing!!! :)

Nick Dsouza · 10 April 2015 - 23:30
· · Safari 8.0 on iPhone

Fitbit still saying down....for maintenance. What's going on?

Jeff April Brigman · 10 April 2015 - 23:29
· · Chrome 41.0 on Android

It's down for 3 hours now.

MichaelandWendie Garza · 10 April 2015 - 23:27
· · Safari 8.0 on iPhone

Can not sync for 4 hours

Mike Bampton · 10 April 2015 - 23:21
· · Internet Explorer 11.0 on Windows

At least I am now getting a "503 Service Unavailable" message, rather than nothing. I can stop the fault finding I have been doing for the last 2 hours.

Very poor outage process, and I would know as that is my business!

Dawn Smidutz-Howard · 10 April 2015 - 23:17
· · Chrome 41.0 on Android

Been down for over three hours, servers overloaded, perhaps add more servers

Jeanie Armstrong · 10 April 2015 - 23:16
· · Safari 8.0 on iPhone

Trying to setup on iPhone as their computer program is obviously down. On my iPhone I get as far as type in the 4-digit code and says error every time I put it in!

Courtney Bennett Schaefer · 10 April 2015 - 23:16
· · Internet Explorer 11.0 on Windows

Is fitbit down? Haven't been able to sinc all afternoon

Donna Schrameyer · 10 April 2015 - 23:11
· · Chrome 41.0 on Windows

Won't sync--trying to force a sync and spins!

Makenna Foote · 10 April 2015 - 23:05
· · Safari 8.0 on iPhone

I just got my Fitbit and from the moment I turned it on and got it set up its said syncing servers are down. When will it be back up and running? It's been about 3 hours now....

Robin Cresswell · 10 April 2015 - 22:50
· · Chrome 41.0 on Android

Why the he'll does fitbit have to use the server just to set an alarm. Really pissed off. JAWBONE is looking more attractime.

Gord Cavanaugh · 10 April 2015 - 22:50
· · Safari 8.0.5 on Mac

Been down all afternoon for me too. Just got the Charge HR today. How often does the server go down?

Mike Bampton · 10 April 2015 - 22:50
· · Internet Explorer 11.0 on Windows

Can't synch and don't know why... server down?
Not even pop-up message on the screen to say no response...
Just click on synch and wait; NO RESPONSE AT ALL... !!!! AAAARRRGH

Alan Robson · 10 April 2015 - 22:38
· · Chrome 41.0 on Android

Say servers down for maintenance. Anyone else having issues.

Kelly Mulholand · 10 April 2015 - 22:37
· · Chrome 41.0 on Android

Down for maintenancein the afternoon. Really! The middle of the night would be the right time for this! UGH!

Dana Mullineux Perrault · 10 April 2015 - 22:22
· · Chrome 41.0 on Windows

Fitbit's down. I can't update my device, my alarms aren't working, HR isn't tracking. Very frustrating. Wish you'd do these updates in the middle of the night.

Kassie Burnett · 10 April 2015 - 22:17
· · Firefox 37.0 on Windows

Fitbit is reporting down for maintenance, has been for the last 2 hours

Emma Rose Bushong · 10 April 2015 - 22:13
· · Chrome 41.0 on Android

Down. Sad cause I was excited to set new fitbit up

Lena Giangrosso · 10 April 2015 - 21:45
· · Chrome 41.0 on Android

Says down for maintenance

Donna Magrath · 7 April 2015 - 09:23
· · Chrome 41.0 on Windows

Hello. Test.....test.....testing 1.2.3... Hello?? Is anybody there? Nobody reads these do they :(

Lisa Denzer · 7 April 2015 - 00:11
· · Chrome 41.0 on Windows

This is a bit ridiculous. Honestly, can't rely on this at all

Alexia Timberlake Boyd · 25 December 2014 - 08:45
· · Chrome 39.0 on Mac

Husband just bought me a fitbit charge, and I am unable to set it. Can't believe the site is down on Christmas Day.

Don Blazejewski · 9 August 2014 - 07:11
United States · Charter Communications · Safari 7.0.2 on Mac

I cannot pull up to log in. Every link leads to

400 Bad request
Your browser sent an invalid request.

Charles Blum · 12 July 2014 - 14:20
United States · Verizon FiOS · Firefox 30.0 on Mac

Suggest you power off your phone and restart it it. After a few minutes, that cleared up my three-day problem with no syncing.

Jo Lynn Logan · 11 July 2014 - 18:05
United States · Cable One · Internet Explorer 11.0 on Windows

My fitbit is not working. Received a message about a server issue. Has not synced since July 9th

Diana Seymour · 10 July 2014 - 18:19
United States · Comcast Cable · Chrome 35.0 on Windows

I have had problems syncing my fitbit since last night at 9:30. I uninstalled it and reinstalled it but that only worked for a few hours. Now I get the same message, Fitbit is down for maintenance and it won't sync. I've had this for months and have never had a problem until now. Please give us an update that will fix this problem. I use an android phone.

Rob Hansen · 10 July 2014 - 15:01
United States · Comcast Cable · Internet Explorer 8.0 on Windows

I was having the same problem with the Fitbit app on my android saying was down for maintenance. Started around 8:00pm MT 8-Jul-14 but the Fitbit app on my wife's iPhone had no problem syncing with Then I noticed that the Fitbit app on my android was updated on 8-Jul, right around when it stopped working. I uninstalled an reinstalled and it's fine again. Thanks to those wo suggeste that!

Erin Mariano · 10 July 2014 - 09:40
United States · The Pennsylvania State University · Internet Explorer 11.0 on Windows

My Fitbit won't sync. It keeps telling my that is down for maintenance. It has been saying this for the past two days. Getting very frustrated.

Amy Waggoner · 10 July 2014 - 09:33
United States · Comcast Business Communications · Chrome 35.0 on Windows

down for the 2nd day in a row... tried several times yesterday... finally updated about 10PM EST last night. Down again this morning and nothing so far after several tries. What's up?!?

Edit: Uninstalled and re-installed the app and got it to sync, but this will not work long-term. Not convenient at all and I love my Fitbit! :(

Joe Wikert · 10 July 2014 - 06:40
United States · Comcast Cable · Chrome 35.0 on Mac

Had same problem as others. Yesterday uninstalled and reinstalled app to fix. It's back today and I simply went in to phone settings (Android) to clear cache and data for the app. A hassle, yes, especially if you have to do it every day...but it's working now...

Ian Zhu · 9 July 2014 - 19:49
Hong Kong · Reach Global Internet Services Network Blocks · Chrome 33.0 on Windows

The service is still down there since 0950am CST 9Jul. Msg the fitbit sync service is temporarily offline due to a server issue. We are working to restore service.

Kevin Schieberl · 9 July 2014 - 14:11
United States · Palo Alto Unified School District · Firefox 29.0 on Windows

Had sync problem error message from last night to 2pm today. Have latest Fitbit app installed (iPhone 5, iOS 7.1.2) Re-started iPhone and sync problem disappeared.

Robin L Grizzle · 9 July 2014 - 13:00
United States · AT&T U-verse · Chrome 35.0 on Windows

It appears that my fitbit is not working properly as it has said for the past 14 hours that historical data currently unavailable. Do you know when this will be back up and running, and are we going to lose anything?

Kathy Goddard · 9 July 2014 - 11:49
United States · Cox Communications · Safari 7.0.5 on Mac

I am so frustrated!!! My fitbit says that the sync service is temporarily offline due to a service issue and that they are working to restore service. Very frustrated!!!

Catherine Donelson Stewart · 9 July 2014 - 11:00
United States · Verizon FiOS · Chrome 35.0 on Windows

I too was having the "down for maintenance" issue. i uninstalled the app and reinstalled it. It is syncing now.

Brandy Earl · 9 July 2014 - 10:28
United States · Time Warner Cable · Chrome 35.0 on Windows

FitBit will not sync steps. I can sync water and calorie intake just find, but steps = no.

Update: Now the app is stating that my tracker cannot be found and keeps trying to restart my bluetooth. I have restarted - uninstalled as far as I can (FitBit App came with my phone) and checked for any additional updates.

Pete Edlund · 9 July 2014 - 10:28
United States · State of Oregon · Chrome 36.0 on Windows

I had to uninstall and reinstall the Android app, now it's syncing again.

Annamaria Herrera · 9 July 2014 - 09:54
United States · DoD Network Information Center · Internet Explorer 9.0 on Windows

My device will not sync with my mobile device. It says " is down for maintence" but the site appears to be up.

Sheila Harris-O'Donoghue · 9 July 2014 - 09:25
United States · CenturyLink · Internet Explorer 11.0 on Windows

HELLO??? Does anyone work for Fitbit or did I just throw good money at bad here? I am having the same issue as those above that being unable to sync to my phone and getting the same error. " is down for maintenance" Well how long does that take? Seriously, give your customers an answer here, don't make them wait days for a response via an email. It's been 2 days and still the issue hasn't been resolved.

Kurt Taylor · 9 July 2014 - 09:01
United States · Comcast Cable · Chrome 35.0 on Windows

fitbit won't sync and I get error message that is down for maintenance?

Nancy King · 9 July 2014 - 08:56
United States · Comcast Cable · Internet Explorer 11.0 on Windows

My fitbit flex last synched this morning at 7:41 am est. I haven't seen any message telling me is down. Where are these other user's seeing this message?

Kristian Gibson · 9 July 2014 - 08:47
United States · Health And Hospital Corporation Of Marion County · Chrome 35.0 on Windows

my Fitbit is not syncing and it is stating that is down for maintenance.

Sibylle Baer · 9 July 2014 - 08:31
United States · Comcast Cable · Chrome 35.0 on Windows

Mine went down July 8 around 7:00 pm and is still down. Sync service temporarily offline due to a server issue. The only change since then is it deleted steps that had already been counted. Very frustrating.

Carla Irwin · 9 July 2014 - 08:27
United States · Blue Coat Systems · Chrome 35.0 on Windows

I am getting the message is down for maintenance on my Galaxy S5 and will not sync my data.

Brandywine Chem-Dry · 9 July 2014 - 08:15
United States · Verizon FiOS · Chrome 35.0 on Windows

11:13 AM EDT -- Cannot sync on Samsung Galaxy S5. Message says "down for maintenance" and has been giving same message since 4:35 AM.

Rick Kennis · 9 July 2014 - 07:59
United States · Comcast Cable · Chrome 35.0 on Windows

App won't sync. Android. " down for maintenance". Hasn't synced since last night at 9pm EST

Becky Drongesen · 9 July 2014 - 07:37
United States · Savvis · Chrome 35.0 on Windows

My FitBit will not sync I am receiving the error message on my phone that "Historical data is not available". I have an HTC one M8. It seems others are reporting issues as well.

Geetha Gupta · 9 July 2014 - 07:32
United States · Level 3 Communications · Chrome 35.0 on Windows

I cannot connect to Fitbit. It says is down for down for maintenance since 8:49 pm 7/8/2014 (CST). Please whats needs to be done.

Andi Brown Webb · 9 July 2014 - 07:11
United States · AT&T U-verse · Chrome 35.0 on Windows

Since last night my app has said historical data is currently unavailable and wont sync.

Tanya Juarez Lundberg · 9 July 2014 - 07:04
United States · Comcast Business Communications · Chrome 34.0 on Windows

I am also having this problem. It says "the Fitbit sync service is temporarily offline due to a server issue. We're working to restore service." Very frustrating!

Lauren Ashley Takes · 9 July 2014 - 06:39
United States · Time Warner Cable · Chrome 35.0 on Windows

The Fitbit sync service is temp office due to server issues... UGH so tired of seeing this message! Is it just iPhone??

Jamie Rauwerdink · 9 July 2014 - 06:30
United States · Norlight Telecommunications · Internet Explorer 11.0 on Windows

I too haven't been able to sync since 9:30pm last night. It's not tracking any high activity minutes. It states historical data is currently unavailable and if I click into that message, it states is down for maintenance.

Amy Vreeland · 9 July 2014 - 05:55
United States · Verizon FiOS · Chrome 35.0 on Mac

I haven't been able to sync data since 9:30 last night, and I'm getting a message that historical data is not available.

Susan Langer Newman · 9 July 2014 - 04:25
United States · PacketExchange · Chrome 35.0 on Windows

been 2 hours message says is down for maintenance...7/9/14

Karen Loughrey Richard · 8 July 2014 - 20:36
United States · · Chrome 35.0 on Mac

The app stopped syncing with my zip 2 hours ago and the connect icon has disappeared from my toolbar so I am unable to force sync.

Pam Cardinali · 13 June 2014 - 08:35
United States · PacketExchange · Firefox 30.0 on Windows

Can't connect to from either Android phone or Windows PC all day. Very frustrating. Do they ever respond to anyone with what the issue is or do they just ignore everyone?

Tanya Wade · 12 June 2014 - 00:47
Australia · Ausprivate, Satellite Broadband Provider · Chrome 35.0 on Windows

I am trying to log in to Fitbit to re-sync a replaced flex and cannot get in. it keeps saying problems with the internet connection and yet I can access all other websites. Am attempting on both Explorer and Chrome

Susan Verkuilen Washington · 2 June 2014 - 16:49
United States · Time Warner Cable · Internet Explorer 11.0 on Windows

I haven't been able to sync all day. When I do Sync Now, it just keeps saying our site is currently undergoing maintenance and to check back in a few minutes. Well it's been hours. Anyone else have this problem right now?

Dee Marshall · 27 May 2014 - 11:06
United States · AT&T U-verse · Chrome 34.0 on Windows

I haven't been able to sync my fitbit since yesterday 5/26/14 @ 6:43 p.m. PST is anyone else having issues?

Liz Bremer Rehorst · 22 May 2014 - 09:56
United States · tw telecom holdings · Chrome 34.0 on Windows

I can not get my fitbit to sync since 7am this morning. it says the server appears to be busy. Can you help? Thanks.

Brenda Barlow · 14 May 2014 - 16:32
United States · Cinergy Metronet · Internet Explorer 8.0 on Windows

Fitbit not opeing. Unable to log foods or view anything other than dashboard.

Tracy Wallace · 7 May 2014 - 19:03
United States · Time Warner Cable

Can't set up my new Fitbit One. Can't install software, can't do anything. Can't set up my Aria Scale either... VERY FRUSTRATING!!!

Yvonne Block · 3 May 2014 - 20:42
Canada · MTS Allstream

bad request error 400 -- encryption -- locked out. what would this be from?

Carol Tiffin James · 21 April 2014 - 08:50
United States · Time Warner Cable

Dashboard won't load for 2 days, although we can go to each tab (sleep, activity, etc.) and find the info.

Kristin Teague · 14 April 2014 - 20:04
United States · Comcast Cable

I haven't been able to connect to the fitbit site for about 2 weeks.

Healthy Life with Audra, LMT · 12 April 2014 - 05:22
United States · Time Warner Cable

fitbit website is down and for some reason it has said there is no device paired for two days... I've tried to uninstall and reinstall the app... ugh!

Bill Wink · 10 April 2014 - 09:07
United States · AT&T Internet Services

unable to access log in page for 2 days, plus when I can, food page will not allow changes without first refreshing the page

Bill Grabill · 28 March 2014 - 15:49
United States · EarthLink

fit bit web page not downloading with images, just text. can't really use the web site this way. ie. open dashboard or log etc...

Patti Allen · 21 March 2014 - 06:02
Canada · Rogers Cable

My fitbit itself would not turn on for over a week... it is now on.. i have no idea why. I can not get to Fitbit site... it just says 400 Bad Request for over a week

Jan Ried Evans · 19 March 2014 - 11:59
United States · Cox Communications

Down on both laptop and phone... keeps asking if you fitbit is powered which it is.

Tom Tonkin · 16 March 2014 - 15:12
United States · Comcast Cable

The site is up, just the ability to register does not work as of right now. I'm not sure if anyone is monitoring this page.

Mandy Mackintosh · 16 March 2014 - 02:24
United Kingdom · Sky Broadband

oop server busy try again, been down for a few a days frustrating as am trying to register new device

Derrick Llewellyn · 15 March 2014 - 12:04
United States · AT&T U-verse

Trying to register new account. All I get is opps server busy... maybe I made the wrong choice?

Deborah Dorn · 4 March 2014 - 02:14
United States · Time Warner Cable

Fitbit will not upload since Feb 14. States "no internet connection found".

Adam Hoffman · 3 March 2014 - 16:15
United States · Time Warner Cable

unable to log anything for hours today. Fitbit Logging issues all afternoon. Dashboard problems as well

Adrianne Paul · 3 March 2014 - 16:11
United States · Verizon FiOS

I can't log food and it so annoying! This is the second day and I hope it i fixed soon!

Julie Woodbury · 2 March 2014 - 21:12
United States · Comcast Cable

The entire dashboard is down now -- it has been misbehaving all day.

Stacey McHugh · 2 March 2014 - 19:42
United States · AT&T U-verse

Dashboard has not been available to me for quite a while tonight. This is the 4th time today I have had this problem. Dashboard comes up but there are no tiles. I can not "log out" so I have to "X" out.

Kelly Gerhart · 1 March 2014 - 19:10
United States · Comcast Cable

This completely sucks. This is the 4th time this week I cannot connect to my dashboard! Not great motivation when you put the work in & can't even see it! There are a lot of other fitness devices out there now….think I need to start researching a new one!

Barbara Hartung · 1 March 2014 - 15:44
United States · AT&T U-verse

cannot sync fitbit. this has been happening the last few days, doesn't anyone maintain the website.

Julie Woodbury · 1 March 2014 - 10:22
United States · Comcast Cable

Can't log anything right now, and have not been able to do so since 11:00 a.m.

Brianna Gebhardt Asaro · 28 February 2014 - 17:44
United States · Time Warner Cable

Fitbit isn't loading fully. Can't access anything from the website. Seems to be a major error.

Shannon Drake Mead · 27 February 2014 - 19:38
United States · Verizon FiOS

The dashboard doesn't show itself and when I try to log water, when I hit enter, nothing is happening. #fitbit #fitbitsitenotworking

Phil Sow · 20 February 2014 - 18:51
United States · Comcast Telecommunications

Hmm... the above post is from 2012... today at 2014 i am still having problem as above. Seriously... no budget to get new server or better bandwidth?

James Flavin · 20 February 2014 - 18:45
United States · Verizon FiOS

When I try sync now I keep getting

"Be right back! Our site is currently undergoing maintenance. Please try again in a few moments."

AK Marilou · 20 February 2014 - 10:12
United States · Comcast Cable

I can't access fitbit dashboard on my computer, but I can on my iPhone 4s safari. And my fitbit app on iPhone is working too.

Donna Ferris · 19 February 2014 - 09:59
United States · AT&T U-verse

cant sync to my windows computer server busy for THREE DAYS?? Really???

Leslie McManigle King · 11 February 2014 - 08:39
United States · AT&T U-verse

why does the log feature for food keep getting frozen? the log out feature is also not enabled along with other things, what is going on?

Scott Hudson · 29 January 2014 - 13:55
United States · Time Warner Cable

Just bought a Fitbit Force. Keep getting SERVER IS BUSY message when I try to set it up. Any advice would be great!!!

Marsha Mullen Fowler · 29 January 2014 - 10:01
United States · Verizon FiOS

I have been trying to upload a new fitbit and the server has been down since last night. When will this be resolved?

Jan Darovic Watson · 28 January 2014 - 13:10
United States · WideOpenWest

I can't get into I'm using internet explorer 10. Is there a setting I'm missing?

Carol Jean Trawick Jordan · 18 January 2014 - 00:12
United States · Time Warner Cable

screen is frozen, can't move to any other screen anyone having that trouble?

Marion Thatch · 16 January 2014 - 02:12
United States · Comcast Cable

down all day from what I can tell and yesterday as well. Not impressed. Too bad we can't get our money back when we buy gadgets that don't deliver what they promise. So much for trying to track progress

Tina Auriemma · 15 January 2014 - 16:45
United States · Comcast Cable

This is my second flex. I took back the first one I got because I couldn't set it up so I thought what the heck I'll try a new on. I went through the install and bam! got the same darn error. Sorry server is busy. If I don't get in today i'm taking it back again. There are too many other devices like this out there that work just as good.

Juhi Saxena · 10 January 2014 - 01:41
United States · Verizon FiOS

Keep getting "Be right back! Our site is currently undergoing maintenance. Please try again in a few moments."

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