website not working? Is it down right now? Server Status Check screenshot
FitbitWebsite Name:
www.fitbit.comURL Checked:
Response Time:
Last Down:
Checking Fitbit
Please wait while we check the server...
Fitbit Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
18:341 ms. 
20:581.08 ms.
23:131.09 ms. 
01:400.87 ms.
04:170.81 ms. 
06:431.09 ms.
09:120.78 ms. 
11:330.84 ms.
14:100.78 ms. 
16:270.72 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 18:05

We have tried pinging Fitbit website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Fitbit - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
▼ LAST 24 HOURS ...
Miranda Lies · 21 hours 33 mins ago
· · Chrome 48.0 on Windows

The food database has not worked for me all day

Lana Georgevich Warner · 1 day 1 hour ago
· · Safari 9.0 on iPhone

2/11/2016 I've not been able to receive my steps on my Fitbit app on my iPhone all morning

▼ LAST 7 DAYS ...
Jim White · 4 days 5 hours ago
· · Internet Explorer 11.0 on Windows

the fitbit app is gone off of my phone and i am unable to reload the app? issues?

Ian Pritchard · 4 days 18 hours ago
· · Android Browser 4.0 on Android

FitBit hadn't been synching through any of my devices since mid afternoon. It was working well this morni,g.

Karen Desrosiers · 6 February 2016 - 02:28
· · Safari 9.0.3 on Mac

unable to load :(

▼ LAST 30 DAYS ...
Linda Cotten · 2 February 2016 - 22:17
· · Internet Explorer 10.0 on Windows

My fitbit hasn't synced since 9 this morning and now everything has gone to 0 for the day. The time is 9:53 on my bit and it's really 4:17pm. Can anyone shed light on this error?

Denise Chavis · 1 February 2016 - 22:30
· · Safari 600.1.4 on iPad

My steps don't seem to registering on my app. It just keeps saying looking.

Nancy Carty · 27 January 2016 - 13:36
· · Safari 600.1.4 on iPad

When I set up my account ... Last December 12 to e exact I put in the wrong email address. I have tried calling on numerous occasions. I have never been able to reach customer service. I have sent emails asking how to correct this error and to date never a response. My tools icon is useless. Poor customer service and an over priced heart monitor. It needs lots of improvement and I would not recommend to anyone.

Linda Mathis · 25 January 2016 - 16:40
· · Chrome 47.0 on Windows

challenges are not working My steps do not equal my challenge
there is always some thing with fit bit

Cathy Haslam · 20 January 2016 - 14:47
· · Chrome 45.0 on Mac

My fitbit app is telling me to log back in on my phone. Put all information in and it just keeps spinning. I opened the app on my mac and all my numbers for today have disappeared. Is anyone aware of any issues?

Malcolm Harvey · 17 January 2016 - 09:27
· · Chrome 47.0 on Windows

fitbit charge won't sync - since Friday. The website says that fitbit is up - it's probably just down for me. I can't see how that's possible!

Murray Grange · 9 January 2016 - 03:11
· · Chrome 47.0 on Windows

I cannot pull up to log in. Every link leads to

400 Bad request
Your browser sent an invalid request.

Nancy Potter Bellow · 8 January 2016 - 19:00
· · Chrome 47.0 on Windows

Seems like the website is down regularly. Seems like they have a corner on the market because of price. Unfortunate!

Mihaela Bacila · 6 January 2016 - 21:16
· · Chrome 47.0 on Android

Hi, same error message here: is down for maintenance. I cannot sync my Charge HR and today I purchased it. It is a server issue or a product issue? Also on the PC is giving an errror . So, I cannot see what time it is at least...I might return it..

Christy Daiber · 1 January 2016 - 22:49
· · Chrome 47.0 on Windows

Fitbit has not sync'ed since about 9:30 a.m. Tried it on 2 devices and nothing.

Liam Lowenthal · 1 January 2016 - 15:02
· · Chrome 47.0 on Windows

I've removed FitBit Connect, restarted, reinstalled FitBit Connect. I consistantly get "An Unknown Error Has Occured". I thought maybe the app was down, but from what it seems on this site " is up and reachable - It's probably just down for you.."

Just for me huh? 100 bucks and it's just for me? Reinstall, recharge, follow directions perfectly but it's just me?

Linda Richards · 29 December 2015 - 19:08
· · Chrome 47.0 on Windows

Not able to sync my fitbit since yesterday 12:50 am today 12/29/15. Is fitbit down?

Theresa 'Daringer' Stutts · 27 December 2015 - 07:30
· · Chrome 47.0 on Windows

i have tried to download the app on my phone. I have also tried my computer and neither are working. Is the app down right now?

Paul Jones · 24 December 2015 - 20:57
· · Internet Explorer 11.0 on Windows

I can't connect as I keep getting the same error message: Have experienced an unknown error. So what gives?

Diana Lynn Perkinson · 19 December 2015 - 13:25
· · Safari 9.0 on iPad

for the past three days, I cannot sync my fitbit. says I need to update the app (android) but if I try, then it will not recognize the bluetooth so cannot find the deive and cannot update the app. If I choose to repair the bluetooth from within the app, it will not link. Even if I go to devices in settings on the tablet and try to pair the fitbit with the tablet there it says it cannot find a device to pair. Is there a problem with the fitbit site or is my fitbit's bluetooth not working? anyone elsehaving this issue?

Lisa Jo Cohn Baitch · 18 December 2015 - 03:47
· · Chrome 47.0 on Android

Me too. And it says I need to update, but then gives me a message that the server is busy. Wahhhh.

Mary Holland · 13 December 2015 - 20:25
· · Firefox 42.0 on Windows

When I sync my Fitbit on my PC, everything on the Dashboard will sync OK except the details about my steps and distance. That section goes into a loop that never ends. It has been doing this for 2 or 3 days.

Bill Herbert · 11 December 2015 - 11:30
· · Firefox 42.0 on Windows

Fitbit Flex got Unknown Error during syncing. can be reached and dashboard shows syncing did seem to work. But unknown error keeps occuring.

Christine Saunders · 11 December 2015 - 01:53
· · Internet Explorer 11.0 on Windows

Keep getting unknow error message when trying to sync with my PC. SOOOOoo tedious!!

Ladybug Ruff · 11 December 2015 - 00:29
· · Chrome 47.0 on Windows

It syncs but won't open dashboard. Instead it goes to the sales page, Buy another fitbit when this one doesn't work? What is going on?

Jane Chambers · 3 December 2015 - 19:06
· · Chrome 43.0 on Windows

My fitbit has not synched my sleep since Nov 25, 2015. All else is working. Any ideas?

Deb Charsha-May · 14 November 2015 - 13:21
· · Safari 9.0.1 on Mac

I can see today's activity but cannot sync to the Garmin server to see history. It thinks I haven't synced in several days when actually I have been syncing many times per day.

Jerry Basford · 14 November 2015 - 04:21
· · Safari 600.1.4 on iPhone

I get the same error 500 message in challenges. Worst of all I'm about to win my workweek hustle!!

Joy James Bradley · 14 November 2015 - 04:10
· · Safari 8.0 on iPhone

I can sync my steps but when I try to access challenges I get an internal server error 500 message.

Lisa Hook Simpson · 14 November 2015 - 03:56
· · Safari 8.0.7 on Mac

Same as above, stopped last night syncing and I cannot see my challenges...Very frustrating....

Sherry Vaden · 14 November 2015 - 03:53
· · Firefox 42.0 on Windows

Cannot access challenges. Receiving followingg error message:
request failed internal server error 500

Charlotte Greer · 14 November 2015 - 03:34
· · Chrome 46.0 on Android

Fitbit syncing but cannot view challenges saying not connected. Check connection and try again. Wanted to check on the challenge that ends shortly

Austin Riddle · 14 November 2015 - 03:33
· · Chrome 46.0 on Android

Also can not view challenges get same issue as below reports..... says can't connect to fitbit

Jen Flynn · 14 November 2015 - 03:30
· · Safari 9.0 on iPhone

I updated my Fitbit ap and ever since I did that I cannot get to my challenges. Anyone else have the same issue? I'm getting a message that says "internal server failed (500)".

Mallory Linnert · 14 November 2015 - 03:28
· · Safari 9.0 on iPhone

Fitbit is syncing but is unable to look at challenges and friend updates. What is the deal? This is happening on November 13, 2015

Lisa Baca · 14 November 2015 - 03:23
· · Chrome 46.0 on Android

Fitbit will sync, but not allow me to look at or postessages on the challenge area. Say can't connect to fitbit. I've tried logging out and back in
and restarting my phone. First time I've had any issues connecting to fit bit.

Faye Fogleman · 11 November 2015 - 19:33
· · Firefox 42.0 on Windows

My fitbit is not loading my steps to my dashboard and i know i have over 4,000. is there a problem today?

Don Laura Krupicka · 11 November 2015 - 17:47
· · Safari 9.0 on iPhone

Unable to load Fitbit dashboard on web from various pc's. Ping is good, and able to access Premium button on website. Suspect backend dashboard server/application server performance issue. Hope someone at Fitbit will check this out.

Ross Kinzler · 10 November 2015 - 00:38
· · Firefox 42.0 on Android

We just get a blank box. Android sync works well. PC is trying to push ads I think.

Charles Gallant · 6 November 2015 - 15:21
· · Safari 9.0.1 on Mac

Nov 6, 07:10 customer service phone not ringing, not answering this morning. No data synching. Has personal data but not recognizing me as a premium customer

Kathy Flynn · 3 November 2015 - 01:48
· · Safari 8.0 on iPhone

Fitbit worked great for about a year. Today for the first time it won't sync eventhough wristband vibrated. Fully charged.

Diane Gardner-Slater · 2 November 2015 - 03:24
· · Chrome 46.0 on Android

My fitbit has not synced since 11:10PM last night. What is happening?

Mark Lamperski · 30 October 2015 - 05:25
· · Chrome 46.0 on Mac

Just got this Fitbit and all I can say is "What a dissapointment". This thing has so many bugs it should be called "UNFitbit" . I wish I had bought something else. Will not sync, site down, doesn't record sleep. Surprised so many people have this and didn't tell me "BUYER BEWARE" becuase it doesn't do anything it claims to do.

Mary June Rose · 24 October 2015 - 12:10
· · Safari 9.0 on iPad

When I opened app on iPad this morning I wasn't logged in anymore. And now it's just spinning...not letting me log in.

Cheryl Askvig · 24 October 2015 - 01:34
· · Chrome 34.0 on Windows

my fitbit has been down for 2 days says its down for maintenance but is showing calories burned

Holly Bentley Bradley · 10 October 2015 - 18:45
· · Chrome 28.0 on Android

Fitbit is syncing, but when I try to join a challenge it says fitbit is down.

Bruce Grindlay · 8 October 2015 - 03:20
· · Safari 9.0 on Mac

Exclamation mark alongside fitbit logo on mac. Messages just say sorry can't ...

Michelle Stillfield · 7 October 2015 - 06:33
· · Chrome 45.0 on Android

I keep getting a message that Fitbit is down for maintenance. Can't find my tracker on any device.

Kerry Rutter · 4 October 2015 - 10:55
· · Android Browser 4.0 on Android

Fitbit won't recognize daylight savings time and says site under maintenance

RosaLee Mollett · 25 September 2015 - 20:39
· · Internet Explorer 11.0 on Windows

Big blank grey box...where is my fitbit dashboard??? HELP please. How soon will this be resolved? Its been out several hours now.

Laurence Jaffe · 25 September 2015 - 18:27
· · Chrome 45.0 on Windows

Fitbit posted this in the community help link - We are working to resolve an issue with the Fitbit Dashboard not loading for some users. Clearing cache or hard refreshing your browser (hold Shift + click reload) should resolve this issue.
The shift + reload worked for me ! However I had to repeat it after I closed and reopened google chrome

Judy Corbett · 25 September 2015 - 17:42
· · Firefox 41.0 on Mac

Dashboard blank on Firefox but alive and well on (my) Safari. Good luck!

Elizabeth Boylan · 25 September 2015 - 17:26
· · Internet Explorer 11.0 on Windows

dashboard is just a grey void since last night. tried three different browsers and tried updating software. FitBit Dashboard Not Working.

Phil Hoffstadter · 25 September 2015 - 17:20
· · Chrome 45.0 on Android

Dashboard wont load since last night on any browser for two different users. Website is up, dashboard is blank

Sheri Benator · 25 September 2015 - 15:49
· · Firefox 41.0 on Windows

Still gettting blank dashboad (since last night). Can anyone from fitbit respond to let us know what is going on?

Gail Bannister McCarthy · 25 September 2015 - 15:27
· · Chrome 45.0 on Windows

Dashboard has been blank since last night (9-24-15) what gives? I can see other stuff...just not the dashboard which is the most important page...come on, Fitbit...!

Ann Pinedo Ann Pinedo · 25 September 2015 - 15:09
· · Internet Explorer 11.0 on Windows

I cannot see the fitbit dashboard. I can get everywhere else though.

Kyle Schmanke · 25 September 2015 - 13:50
· · Chrome 45.0 on Mac

The dashboard has not been displaying for at least 14 hours now on my Mac.

Diane Moeller · 25 September 2015 - 12:45
· · Chrome 45.0 on Windows

My computer's dashboard is dark and restarting my computer is not helping. It's time like these that I wish we could directly communicate with a real live person or, at least, have Fitbit acknowledge that there is a problem, what's being done, and how long this will take to fix.

Pattie Smith Noxon · 25 September 2015 - 12:34
· · Chrome 45.0 on Windows

My dashboard not coming up. Please help. I snyc ok but dashboard blank.

Skeeter Armstrong · 25 September 2015 - 12:33
· · Chrome 45.0 on Windows

I haven't been able to access dashboard since last night. This morning I couldn't access messages or settings.

Laurence Jaffe · 25 September 2015 - 12:14
· · Chrome 45.0 on Windows

Dashboard still down, have to look at my stats using my profile on my desktop. Phone app is working ok though. This sucks!

Bonnie Cousino Castiglione · 25 September 2015 - 12:14
· · Firefox 41.0 on Windows

I'm able to use the LOG and see steps by going to activities, but dashboard won't show anything

Chris White · 25 September 2015 - 07:10
· · Firefox 40.0 on Windows

Dashboard isn't working, I broke it with all mah stepz. Frustrating.

Blaine Talbott · 25 September 2015 - 04:50
· · Internet Explorer 11.0 on Windows

Anyone else haveing problem with dashboard not loading or know why I may be having the problem?

Phillip M Wizorek · 21 September 2015 - 22:35
· · Safari 8.0 on iPhone

Will not let us join or start any challenges. It says we can't be in more than 5 challenges and we're not in any! This is happening to all 4 people in my family who have fitbits.

Shirlene Anita Littlejohn · 21 September 2015 - 11:51
· · Safari 9.0 on iPhone

It's down again for me and other people I know that use it! It's so frustrating. I can sync but when I try to join challenges is says I can only be in 5 challenges at once & im only in one!!

Karen Mullenix · 16 September 2015 - 15:38
· · Safari 8.0 on iPad

Tried to sync all morning and won't work. Similar issues anyone? Haven't synced since yesterday

Phyllis Edelmon · 8 September 2015 - 17:18
· · Safari 8.0 on iPhone

My Fitbit app will not open. It appears to open but disappeares. How can I fix it?

Sonia Sacristan · 8 September 2015 - 16:47
· · Chrome 45.0 on Mac

Have been unable to make any updates for serveral days. I get either a "Server Erriir [400]:' or "Error loading file: filename...".
Is there a way to upload a screen shot with the errors?

Cynthia Griffith · 1 September 2015 - 18:34
· · Firefox 39.0 on Windows

Not sure if its you or Weight Watchers but my fit bit isn't speaking to my W.W. app.

Peter Portelli · 30 August 2015 - 05:35
· · Firefox 40.0 on Windows

Try to use fitbit connect, only get blank screen when trying to setup new device. PROGRAM IS A PIECE OF CRAP

Connie Lea Keisling Loftman · 27 August 2015 - 21:52
· · Safari 8.0 on iPhone

I just bought this fit bit and have never used it. I am trying to set it up on my smart phone which is an I phone five. I downloaded the free app, but when I try to set it up, I get Bad request for hundred.

Patricia Ackley · 25 August 2015 - 23:46
· · Chrome 44.0 on Android

My Fitbit Charge HR won't sync since yesterday around noon. I have done all the trouble shooting and nothing works. Anyone else having problems.

Alexia Timberlake Boyd · 25 December 2014 - 08:45
· · Chrome 39.0 on Mac

Husband just bought me a fitbit charge, and I am unable to set it. Can't believe the site is down on Christmas Day.

Don Blazejewski · 9 August 2014 - 07:11
United States · Charter Communications · Safari 7.0.2 on Mac

I cannot pull up to log in. Every link leads to

400 Bad request
Your browser sent an invalid request.

Charles Blum · 12 July 2014 - 14:20
United States · Verizon FiOS · Firefox 30.0 on Mac

Suggest you power off your phone and restart it it. After a few minutes, that cleared up my three-day problem with no syncing.

Jo Lynn Logan · 11 July 2014 - 18:05
United States · Cable One · Internet Explorer 11.0 on Windows

My fitbit is not working. Received a message about a server issue. Has not synced since July 9th

Diana Seymour · 10 July 2014 - 18:19
United States · Comcast Cable · Chrome 35.0 on Windows

I have had problems syncing my fitbit since last night at 9:30. I uninstalled it and reinstalled it but that only worked for a few hours. Now I get the same message, Fitbit is down for maintenance and it won't sync. I've had this for months and have never had a problem until now. Please give us an update that will fix this problem. I use an android phone.

Rob Hansen · 10 July 2014 - 15:01
United States · Comcast Cable · Internet Explorer 8.0 on Windows

I was having the same problem with the Fitbit app on my android saying was down for maintenance. Started around 8:00pm MT 8-Jul-14 but the Fitbit app on my wife's iPhone had no problem syncing with Then I noticed that the Fitbit app on my android was updated on 8-Jul, right around when it stopped working. I uninstalled an reinstalled and it's fine again. Thanks to those wo suggeste that!

Erin Mariano · 10 July 2014 - 09:40
United States · The Pennsylvania State University · Internet Explorer 11.0 on Windows

My Fitbit won't sync. It keeps telling my that is down for maintenance. It has been saying this for the past two days. Getting very frustrated.

Amy Waggoner · 10 July 2014 - 09:33
United States · Comcast Business Communications · Chrome 35.0 on Windows

down for the 2nd day in a row... tried several times yesterday... finally updated about 10PM EST last night. Down again this morning and nothing so far after several tries. What's up?!?

Edit: Uninstalled and re-installed the app and got it to sync, but this will not work long-term. Not convenient at all and I love my Fitbit! :(

Joe Wikert · 10 July 2014 - 06:40
United States · Comcast Cable · Chrome 35.0 on Mac

Had same problem as others. Yesterday uninstalled and reinstalled app to fix. It's back today and I simply went in to phone settings (Android) to clear cache and data for the app. A hassle, yes, especially if you have to do it every day...but it's working now...

Ian Zhu · 9 July 2014 - 19:49
Hong Kong · Reach Global Internet Services Network Blocks · Chrome 33.0 on Windows

The service is still down there since 0950am CST 9Jul. Msg the fitbit sync service is temporarily offline due to a server issue. We are working to restore service.

Kevin Schieberl · 9 July 2014 - 14:11
United States · Palo Alto Unified School District · Firefox 29.0 on Windows

Had sync problem error message from last night to 2pm today. Have latest Fitbit app installed (iPhone 5, iOS 7.1.2) Re-started iPhone and sync problem disappeared.

Robin L Grizzle · 9 July 2014 - 13:00
United States · AT&T U-verse · Chrome 35.0 on Windows

It appears that my fitbit is not working properly as it has said for the past 14 hours that historical data currently unavailable. Do you know when this will be back up and running, and are we going to lose anything?

Kathy Goddard · 9 July 2014 - 11:49
United States · Cox Communications · Safari 7.0.5 on Mac

I am so frustrated!!! My fitbit says that the sync service is temporarily offline due to a service issue and that they are working to restore service. Very frustrated!!!

Catherine Donelson Stewart · 9 July 2014 - 11:00
United States · Verizon FiOS · Chrome 35.0 on Windows

I too was having the "down for maintenance" issue. i uninstalled the app and reinstalled it. It is syncing now.

Brandy Earl · 9 July 2014 - 10:28
United States · Time Warner Cable · Chrome 35.0 on Windows

FitBit will not sync steps. I can sync water and calorie intake just find, but steps = no.

Update: Now the app is stating that my tracker cannot be found and keeps trying to restart my bluetooth. I have restarted - uninstalled as far as I can (FitBit App came with my phone) and checked for any additional updates.

Pete Edlund · 9 July 2014 - 10:28
United States · State of Oregon · Chrome 36.0 on Windows

I had to uninstall and reinstall the Android app, now it's syncing again.

Annamaria Herrera · 9 July 2014 - 09:54
United States · DoD Network Information Center · Internet Explorer 9.0 on Windows

My device will not sync with my mobile device. It says " is down for maintence" but the site appears to be up.

Sheila Harris-O'Donoghue · 9 July 2014 - 09:25
United States · CenturyLink · Internet Explorer 11.0 on Windows

HELLO??? Does anyone work for Fitbit or did I just throw good money at bad here? I am having the same issue as those above that being unable to sync to my phone and getting the same error. " is down for maintenance" Well how long does that take? Seriously, give your customers an answer here, don't make them wait days for a response via an email. It's been 2 days and still the issue hasn't been resolved.

Kurt Taylor · 9 July 2014 - 09:01
United States · Comcast Cable · Chrome 35.0 on Windows

fitbit won't sync and I get error message that is down for maintenance?

Nancy King · 9 July 2014 - 08:56
United States · Comcast Cable · Internet Explorer 11.0 on Windows

My fitbit flex last synched this morning at 7:41 am est. I haven't seen any message telling me is down. Where are these other user's seeing this message?

Kristian Gibson · 9 July 2014 - 08:47
United States · Health And Hospital Corporation Of Marion County · Chrome 35.0 on Windows

my Fitbit is not syncing and it is stating that is down for maintenance.

Sibylle Baer · 9 July 2014 - 08:31
United States · Comcast Cable · Chrome 35.0 on Windows

Mine went down July 8 around 7:00 pm and is still down. Sync service temporarily offline due to a server issue. The only change since then is it deleted steps that had already been counted. Very frustrating.

Carla Irwin · 9 July 2014 - 08:27
United States · Blue Coat Systems · Chrome 35.0 on Windows

I am getting the message is down for maintenance on my Galaxy S5 and will not sync my data.

Brandywine Chem-Dry · 9 July 2014 - 08:15
United States · Verizon FiOS · Chrome 35.0 on Windows

11:13 AM EDT -- Cannot sync on Samsung Galaxy S5. Message says "down for maintenance" and has been giving same message since 4:35 AM.

Rick Kennis · 9 July 2014 - 07:59
United States · Comcast Cable · Chrome 35.0 on Windows

App won't sync. Android. " down for maintenance". Hasn't synced since last night at 9pm EST

Becky Drongesen · 9 July 2014 - 07:37
United States · Savvis · Chrome 35.0 on Windows

My FitBit will not sync I am receiving the error message on my phone that "Historical data is not available". I have an HTC one M8. It seems others are reporting issues as well.

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