website not working? Is it down right now? Server Status Check screenshot
eHarmonyWebsite Name:
www.eharmony.comURL Checked:
Response Time:
Last Down:
Checking eHarmony
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eHarmony Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
21:043.84 ms. 
23:123.85 ms.
02:133.74 ms. 
04:233.8 ms.
07:283.84 ms. 
10:244.16 ms.
13:274.23 ms. 
15:343.81 ms.
17:423.81 ms. 
19:423.83 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -7)  |  Current server time is 21:32

We have tried pinging eHarmony website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access eHarmony - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

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Having Problems with Accessing
Diane Brazier · 16 March 2014 - 15:57

I cant get no pictures and I cant send no messages

Macha Bennet-Shephard · 8 March 2014 - 21:23

Sorry, you're wrong- the site is down right now.

Lisa Edwards · 6 February 2014 - 13:50

Down AGAIN!!! I amin the middle of a conversation with someone really nice, v frustrating!!! GRRRRRR :-(

Wesley Rosselet · 6 February 2014 - 13:35

When I log in it says "We're Sorry Our site is currently down for maintenance. We'll be back up and running as soon as possible. Thanks for your patience!" What tripe!

Tony Bandoo · 6 February 2014 - 01:06

Having problems logging onto site since last night. No longer recognises my password, which has not changed.

Samantha Wickramaratne · 20 January 2014 - 19:26

well its down in canada

Karen Tony · 20 January 2014 - 17:38

Terrible site... I will not renew!

Eric Messer · 14 January 2014 - 21:00

eHarmony is painfully slow today, and sometimes not responding at all

Stephen Blaylock · 3 January 2014 - 10:51

Yeah, it's terrible... Down still at 1:50pm Eastern Time. The price is outrageous for a site that hardly works. And you have to login to unsubscribe so I am trying to do that before my bill renews (3 days).

Alicia Northenscold · 3 January 2014 - 10:36

I spoke with eHarmony Customer Care at 12:15p 1-3-14 central time and they said their website is down and they do not know when it will be back up...

ALADHAM · 3 January 2014 - 10:32

The main page load but you can't login. So, the site is down. The site is slow most of the time. Really terrible service for the money they charge. I will Not renew my membership.

Alicia Northenscold · 3 January 2014 - 10:11

I am unable to login to eHarmony. Have been unable all day.

Chris Eason · 29 December 2013 - 13:18

unable to log in all day!!! Only just managed to log in now!

Dave Kuhn · 29 December 2013 - 12:37

I will not renew. Its a disingenuous tactic for members

Stephanie White-Willitts · 29 December 2013 - 12:29

yes - has been down all morning Central time 8 am to 2:30 pm and counting. must be the free chat offer going on....

Anna Chimp · 29 December 2013 - 12:24

It's their free weekend. Most likely people are slamming the site wanting to communicate. We'll all have to wait until their devs can find a way to handle the traffic.

Liz Porter · 29 December 2013 - 12:10

I can get to the main log in site, but not log on. Hopefully it will be resolved soon so we can all get back to our important internet dating endeavors. Haha!!

Donna Rathbone · 29 December 2013 - 11:56

Here is the customer service number, but they had a recorded "apology" message about their website the last time I dialed it today. 1-800-951-2023

Lorna Collins · 29 December 2013 - 11:48

I update my profile, typing at least three paragraphs, and when I come back in, it is gone. I have stupidly done this twice now. And some areas of my profile don't even respond. What a joke this website is.

Colleen Nolan · 29 December 2013 - 11:41

Virtually impossible to access

Dan Gould · 29 December 2013 - 11:17

Yeah I am getting the same thing - can't log in or only can for a few seconds - so frustrating!

Abigail Gordon Akin · 29 December 2013 - 11:11

I am unable to log in to the website or on my iphone app today. What is going on?! I just signed up yesterday and everything was working fine.

Laurent Linden · 29 December 2013 - 10:53

The worst thing about this site is that there is NO CUSTOMER SERVICE!!! So when a [problem arises, you cannot get anyone to help.

Kyle Kieffer · 29 December 2013 - 10:53

I am down as well, its really sluggish and whenever i am able to log in, it seems to kick me out after i click a line, it automatically logs me out... im glad to see im not the only one experiencing this.

Dave Kuhn · 29 December 2013 - 10:44

Nice that they can offer a free weekend to non-members and not allow the members access to the accounts that we are paying for... Well executed plan eHarmony!

Annette Carter · 29 December 2013 - 10:32

It's down for me too. You'll notice that this happens usually when there is a Free Communication Weekend as there is now. eHarmony needs to work on their server overload issue. And I agree that this is the worst dating site for IT problems.

Beth Treisner · 29 December 2013 - 10:17

Yup - not letting me log in either - via phone or computer

Donna Rathbone · 29 December 2013 - 10:01

I suggest we all ask for a credit to our account!! It is unacceptable to pay for a service and not be able to access it. This is a waste of both our time and our money!! :- (

Mark Skiba · 29 December 2013 - 09:40

Just called their 800 number and they said they know there's a problem and they're working on it...

Mark Skiba · 29 December 2013 - 09:33

Unable to log in from laptop or phone. On the chance I am able to log in it takes forever to load and eventually timesout.

Karell Ste-Marie · 29 December 2013 - 09:24

Down, unable to login - for the amount of money we pay, this site should be as reliable as a sunset

Matthew Fonti · 29 December 2013 - 09:19

this morning: can sometimes log-in with zero results or updates, or log in failed

Howard Goldberg · 29 December 2013 - 09:13

I can hardly wait for my subscription to expire. I've used eHarmony, Match, OKCupid, and several other dating sites and eHarmony is the worst, both for useability and matchmaking!

Traci NeWman · 29 December 2013 - 09:11

I can not get in either and for the amount you buy, you would think they have a better server..Not a best way to keep business

Howard Goldberg · 29 December 2013 - 09:09

Been trying to log in unsuccessfully for the last hour both on my desktop and my android.

Mary Contrary · 29 December 2013 - 08:47

Can't log in either with the iPhone app or on the website. When I manage to get through I get a "Oops we're having trouble" message or I get logged out. This site is such a disappointment; I can't wait to cancel.

Charles Pecchio · 29 December 2013 - 08:47

Unable to log in or, if I get in, it kicks me out

James Allen · 29 December 2013 - 08:47

Yep the site is UP but unable to login. Looks like a backend server issue as also affecting the UK site as well. Sort it out EH!! They charge rip off prices for this service!

Penny Schwartz · 29 December 2013 - 08:38

Cant login. It happens a lot.

Ron Mason · 29 December 2013 - 07:19

They are the most screwed up site in terms of login I have ever seen. For all the money they are raking in the good Christian Doctor certainly does not give a hoot about the public. In addition that company is almost totally run by women and fags consequently technical stuff is sort of out of their competence. they can cackle all day long about "Relationships" but doing something real, well forget it.
Get your servers upgraded you effeminate dim wits.

Brigitte Pie · 27 December 2013 - 15:20

28. Dec. 2013 / can not login

Trent Elliott · 24 December 2013 - 00:05

Well there goes my Christmas shopping :(

Theresa LeBoeuf Johnson · 23 December 2013 - 22:39

I paid WAAAAYYYY too much for this stupid site for it to be down so often!!

John Smith · 23 December 2013 - 22:25

The site is down. The entire West Coast logged in at 10:00 p.m. Pacific Time, desperately trying to secure a date for Christmas eve! :)

Connie Hibbs Brown · 18 December 2013 - 19:21

not able to log in

Christine Landry Richmond · 17 November 2013 - 07:37

I login in to eharmony and all I get is a blank page what's up with that??

David Miller · 7 November 2013 - 19:31

eHarmony is UP - but the communications isn't working. Answer questions, and hit next, and it says "Good job" but when you log out and go back in, it still has the same questions waiting for you. It isn't updating. eHarmony e-mail appears to be working, and I am trying to confirm. It looks like it is in the communications steps where the issues are. Also, I haven't received any updates of any activity for 12 hours now. I usually get about one update per hour during the day. I've e-mailed them, and all I got back was a "canned" response on how to use the site. Duh...

Mary Hallengren · 14 October 2013 - 10:23

I did not log out, I cannot return to eharmony. How can I log out and log back in

Omar Theonwer · 21 August 2013 - 10:54

just subscribed and cant open the website in the first place that sucks

Irene Kariuki · 17 July 2013 - 00:22

am unable to log in for now several days. Am not sure about this coz i haven't even subscribed yet what could be the problem? please help.

Jim Baldwin · 21 June 2013 - 09:46

Getting a timeout after submitting credentials.
tracert timeout after

J.r. Bello · 21 June 2013 - 04:52

I was just able to login and see my new matches however when i try to click on them it wont show me profiles... so still issues!!

Herlina Sintauli Simbolon · 21 June 2013 - 01:05

I am unable to log in for 2 days :-( ... I saw a lot of guys here and none of them are my matches.. How sad, lol

J.r. Bello · 21 June 2013 - 00:00

I have the same problem for 2 days saying down for a few hours for maintaince... what is the number to call?

Magdiel Rubiano · 20 June 2013 - 22:56

been like days for almost 2 days :( not happy i can be losing out on getting married to the right one someday and somebody might have snatched her already thanks to the site being down lol

Scott Dolash · 20 June 2013 - 22:47

I questioned their phone representative regarding the site being hacked - she assured me that was not the case... I'm beginning to doubt her. She added a free month to my membership (wonder if they'll have the site up by September for me to use it?)

Heather Steiner · 20 June 2013 - 21:34

It's interesting, when you put "" into the search engine on this page, it says that EH is actually up and reachable. bah! :( Are we sure that it's inaccessible to all users? and.... hey boys :) hahahaha...

Aaron J Edwards · 20 June 2013 - 21:15

Acording to their fb page, they're upgrading and something went wrong. It happens. Just remember, your matches can't access it either. :-)

I'm glad none of my matches are on this thread though - not the most flattering pic I've got. Hehe.

Steve Millington · 20 June 2013 - 21:07

All day the site has been inaccessible. This is not acceptable without some sort of explanation. Don't tell me for 16 hours that you will be back in a few hours. Your credibility and reliability is going down fast.

Laurie King Brooks · 20 June 2013 - 20:51

Ugh, the service rep said site would be up by 1030 pm CST... no such luck. Had just started talking to a really nice guy, and then it abruptly cut off. I am sure he switched over to Match and is engaged by now, sigh.

Heather Steiner · 20 June 2013 - 20:22

having the same login issue all day, too. So maybe this site ( will turn into the new online dating destination while all these eharmony folks are unable to access the site! ha!

Gary Babey · 20 June 2013 - 20:09

Finally met someone the other day. Started to email and now this. Wonder if I will ever will talk to her again?

Dianna Clark · 20 June 2013 - 20:06

Hmm. It was supposed to be fixed by 6 a.m. this morning:

Elisabeth Dalton · 20 June 2013 - 19:54

Um, yes, down! I do like the sparks that are flying on this comments thread though... :)

Michael Onstad · 20 June 2013 - 19:43

I think eHarmony might be done.. One red flag is Im supposed to be billed quarterly and got billed again after 2 months.. We might be nearing the end of eHarmony

Dianna Clark · 20 June 2013 - 19:20

you know, I'd been having trouble with it prior to today. I kept getting notices that my matches were emailing me, but I was unable to access that. I reported it repeatedly and got disgusted when they told me, step by step, how to find an email. Seriously? Your site is broken- fix it! I also noticed that I would get matches on my mobile eH hours prior to them showing up on my laptop- and then only a couple would show up there. Something was definitely wrong. I know my friends' yahoo accounts all got hacked within the past week, too. I'm thinking eH got hacked- big time. I hope our financial info., etc. remains confidential and secure! And that they get the site up SOON!

Jeff Bishop · 20 June 2013 - 18:35

Don't know why this web site sez EH is up. It ain't (unless it counts the error message screen as being "up").

Jeff Deloach · 20 June 2013 - 18:30

wow 9:30pm and this eharmony is still down. That is an entire day its been down.

James Gilbert · 20 June 2013 - 18:17

Mine hasn't been working for a day. At least I see it's not just me.

Adam Nelson · 20 June 2013 - 17:42

Just called customer service. Was told it was routine maintenance and site should be back up very soon. Customer service rep said that the maintenance was scheduled.

Angela Jennings · 20 June 2013 - 17:34

For the past 13.5 hours I have had this message when I try to login, "site's still down for maintenance and we are sorry for the inconvenience. We'll see you in a few hours, when our site will be stronger and faster." I think it has been more than a few hours! I'm not renewing my membership after tomorrow and was hoping to enjoy my last day on the site! So much for that!!!

Adam Nelson · 20 June 2013 - 17:14

Still down - this stinks. We all deserve a refund for the time the site is down.

Pete Affeld · 20 June 2013 - 17:10

probably a disgruntled developer type who has difficulty meeting girls (big surprise) lashing out and disrupting the site. Could also be an online mobster stealing identities and hit the big time...

Pete Affeld · 20 June 2013 - 17:04

It's clearly not just maintenance. It's a catastrophic breach. They've been attacked, big time.

Emily Ness · 20 June 2013 - 16:58

this is so annoying and I have a message I want to read! When is this going to come back up?!?!?

Kate Lynn Dufner · 20 June 2013 - 16:53

It is down for me! I am so mad, I pay month to month and they should give us an extra day on our membership!

Jonathan Lukoff · 20 June 2013 - 16:40

unable to log in since 10:30. i called earlier and they said they were down and hoped to be back...

Jarmeika Taylor · 20 June 2013 - 16:34

Now how am I suppose to meet people if the site is down all day? Maybe it will come back up with some quality matches... :)

Sylvia Royal · 20 June 2013 - 16:20

it's been down all day for me. We shoul definitely get a refund for the time it's down.

Sandi Miller · 20 June 2013 - 16:07

Nothing yet... called eHarmony customer service and they haven't any idea when the site will be active again. Wonder what's up?

Cally Shepherd · 20 June 2013 - 16:03

Most developers do maintenance between midnight and 6am... I know, I am one. This is ridiculous! How much longer?

Christine Hahn · 20 June 2013 - 15:53

I haven't been able to log in all day either? Anyone have any luck? Has anyone heard anything?

Daniel Turpin · 20 June 2013 - 14:29

this comment section could serve as its own eHarmony... send people some icebreakers.

Karen Cohen · 20 June 2013 - 14:22

bummed... was talking to someone and now can't get a hold of them :(

Jonathan Armstrong · 20 June 2013 - 13:26

Unable to access site... it has been undergoing maintenance for the last day.

Aaron J Edwards · 20 June 2013 - 12:45

I haven't been able to login since at least midnight pacific. Obviously having some major issues. Hope they're treating their it people good as they're most likely having a hard day.

Jim Baldwin · 20 June 2013 - 12:27

it is down for me. Likely down for everybody.
Ping and header are good so it won's so up on iidrn dashboard.

Natasha Dumonteil · 20 June 2013 - 11:22

I thought it might have been because I had been complaining about bad matches!! :)

Shari Fitz-Patrick · 20 June 2013 - 10:32

I believe it is because this past week a number of users id's were hacked including mine. They then took my password and ended up hacking my email account. If you had an account on Linkedn you are probably at greater risk that this happened to you.

Tara Louise Fitzpatrick · 21 May 2013 - 09:08

I am getting emails that I have new matches and that matches want to communicate but they are not showing up on the site.

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Rate eHarmony has been rated 1.8 out of 5 points. A total of 71 votes cast and 90 users reviewed the website.

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