website not working? Is it down right now? Server Status Check screenshot
eHarmonyWebsite Name:
www.eharmony.comURL Checked:
Response Time:
Last Down:
Checking eHarmony
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eHarmony Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
16:234.26 ms. 
18:364.63 ms.
20:544.06 ms. 
23:234.51 ms.
01:535.27 ms. 
03:573.75 ms.
06:124.15 ms. 
08:333.78 ms.
10:534.49 ms. 
13:133.63 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT -8)  |  Current server time is 14:42

We have tried pinging eHarmony website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access eHarmony - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Mo LaFond · 4 July 2014 - 09:52
United States · Comcast Cable · Firefox 30.0 on Windows

can't flippen log in again today... is there a phone number?

Renee Sheehan Button · 6 June 2014 - 07:52
United States · Frontier Communications · Chrome 35.0 on Windows

I've emailed them for the past three days as I've been locked out. I think possibly my FB account got hacked via this site as I noticed I had an erroneous employer added to my Profile - weird! I advise changing passwords elsewhere...

Clifford Gatien · 5 June 2014 - 16:36
United States · Viasat Communications · Internet Explorer 11.0 on Windows

I can not responed to emails and it will not send

Garth Ainsworth · 31 May 2014 - 20:20
Australia · Primus Telecommunications · Chrome 35.0 on Windows

I've been unable to log in successfully to eH for over a month now! I've tried all other suggested fixes including using a different browser, clearing cookies, history and DNS cache and still no joy. I've now emailed eH ( and now waiting for an answer. Really not happy. The site was always slow when i could access it and now it has just ceased to function.

Ericka Dark · 26 May 2014 - 15:26
United States · Time Warner Cable · Firefox 29.0 on Windows

cannot get past a certain question signing up. will not take my password reset on 3 different website browsers.

Marilyn Johnson · 25 May 2014 - 17:46
United States · Comcast Cable · Internet Explorer 10.0 on Windows

Says FREE til May 26, 1914. Cant get in there. After reading feedback & prices Im not even gonna go there.

Steven Picco · 11 May 2014 - 10:50
United States · AT&T U-verse · Firefox 29.0 on Windows

It is not UP and not reachable on 5/11/14. It timed out every time I tried to sign on.

Carol Ogden Moore · 8 May 2014 - 15:12
United States · Time Warner Cable

Cannot log onto website, for past week or so... very frustrating... This site is suppose to be one of the best??? Thinking of switching to When will this problem be taken care of???

Diane Brazier · 16 March 2014 - 15:57
United Kingdom · Vodafone Limited

I cant get no pictures and I cant send no messages

Macha Bennet-Shephard · 8 March 2014 - 21:23
United States · Time Warner Cable

Sorry, you're wrong- the site is down right now.

Lisa Edwards · 6 February 2014 - 13:50
United Kingdom · TalkTalk

Down AGAIN!!! I amin the middle of a conversation with someone really nice, v frustrating!!! GRRRRRR :-(

Wesley Rosselet · 6 February 2014 - 13:35
United States · CenturyLink

When I log in it says "We're Sorry Our site is currently down for maintenance. We'll be back up and running as soon as possible. Thanks for your patience!" What tripe!

Tony Bandoo · 6 February 2014 - 01:06
United Kingdom · Sky Broadband

Having problems logging onto site since last night. No longer recognises my password, which has not changed.

Samantha Wickramaratne · 20 January 2014 - 19:26
Canada · Distributel Communications

well its down in canada

Karen Tony · 20 January 2014 - 17:38
Canada · Shaw Communications

Terrible site... I will not renew!

Eric Messer · 14 January 2014 - 21:00
United States · Comcast Cable

eHarmony is painfully slow today, and sometimes not responding at all

Stephen Blaylock · 3 January 2014 - 10:51
United States · Comcast Cable

Yeah, it's terrible... Down still at 1:50pm Eastern Time. The price is outrageous for a site that hardly works. And you have to login to unsubscribe so I am trying to do that before my bill renews (3 days).

Alicia Northenscold · 3 January 2014 - 10:36
United States · Comcast Business Communications

I spoke with eHarmony Customer Care at 12:15p 1-3-14 central time and they said their website is down and they do not know when it will be back up...

ALADHAM · 3 January 2014 - 10:32
United States · Time Warner Cable

The main page load but you can't login. So, the site is down. The site is slow most of the time. Really terrible service for the money they charge. I will Not renew my membership.

Alicia Northenscold · 3 January 2014 - 10:11
United States · Comcast Business Communications

I am unable to login to eHarmony. Have been unable all day.

Chris Eason · 29 December 2013 - 13:18
United Kingdom · Virgin Media

unable to log in all day!!! Only just managed to log in now!

Dave Kuhn · 29 December 2013 - 12:37
United States · Cox Communications

I will not renew. Its a disingenuous tactic for members

Stephanie White-Willitts · 29 December 2013 - 12:29
Canada · MTS Allstream

yes - has been down all morning Central time 8 am to 2:30 pm and counting. must be the free chat offer going on....

Anna Chimp · 29 December 2013 - 12:24
United States · Comcast Cable

It's their free weekend. Most likely people are slamming the site wanting to communicate. We'll all have to wait until their devs can find a way to handle the traffic.

Liz Porter · 29 December 2013 - 12:10
United States · AT&T U-verse

I can get to the main log in site, but not log on. Hopefully it will be resolved soon so we can all get back to our important internet dating endeavors. Haha!!

Donna Rathbone · 29 December 2013 - 11:56
United States · Comcast Cable

Here is the customer service number, but they had a recorded "apology" message about their website the last time I dialed it today. 1-800-951-2023

Lorna Collins · 29 December 2013 - 11:48
United States · Cox Communications

I update my profile, typing at least three paragraphs, and when I come back in, it is gone. I have stupidly done this twice now. And some areas of my profile don't even respond. What a joke this website is.

Colleen Nolan · 29 December 2013 - 11:41
United States · Windstream Communications

Virtually impossible to access

Dan Gould · 29 December 2013 - 11:17
Israel · NetVision

Yeah I am getting the same thing - can't log in or only can for a few seconds - so frustrating!

Abigail Gordon Akin · 29 December 2013 - 11:11
United States · AT&T Wi-Fi Services

I am unable to log in to the website or on my iphone app today. What is going on?! I just signed up yesterday and everything was working fine.

Laurent Linden · 29 December 2013 - 10:53
United States · AT&T Internet Services

The worst thing about this site is that there is NO CUSTOMER SERVICE!!! So when a [problem arises, you cannot get anyone to help.

Kyle Kieffer · 29 December 2013 - 10:53
United States · PenTeleData

I am down as well, its really sluggish and whenever i am able to log in, it seems to kick me out after i click a line, it automatically logs me out... im glad to see im not the only one experiencing this.

Dave Kuhn · 29 December 2013 - 10:44
United States · Cox Communications

Nice that they can offer a free weekend to non-members and not allow the members access to the accounts that we are paying for... Well executed plan eHarmony!

Annette Carter · 29 December 2013 - 10:32
United States · Time Warner Cable

It's down for me too. You'll notice that this happens usually when there is a Free Communication Weekend as there is now. eHarmony needs to work on their server overload issue. And I agree that this is the worst dating site for IT problems.

Beth Treisner · 29 December 2013 - 10:17
United States · Comcast Cable

Yup - not letting me log in either - via phone or computer

Donna Rathbone · 29 December 2013 - 10:01
United States · Comcast Cable

I suggest we all ask for a credit to our account!! It is unacceptable to pay for a service and not be able to access it. This is a waste of both our time and our money!! :- (

Mark Skiba · 29 December 2013 - 09:33
United States ·

Unable to log in from laptop or phone. On the chance I am able to log in it takes forever to load and eventually timesout.

Edit: Just called their 800 number and they said they know there's a problem and they're working on it...

Karell Ste-Marie · 29 December 2013 - 09:24
Canada · Videotron Ltee

Down, unable to login - for the amount of money we pay, this site should be as reliable as a sunset

Matthew Fonti · 29 December 2013 - 09:19
United States · Optimum Online

this morning: can sometimes log-in with zero results or updates, or log in failed

Howard Goldberg · 29 December 2013 - 09:13
United States · Time Warner Cable

I can hardly wait for my subscription to expire. I've used eHarmony, Match, OKCupid, and several other dating sites and eHarmony is the worst, both for useability and matchmaking!

Traci NeWman · 29 December 2013 - 09:11
United Kingdom · BT

I can not get in either and for the amount you buy, you would think they have a better server..Not a best way to keep business

Howard Goldberg · 29 December 2013 - 09:09
United States · Time Warner Cable

Been trying to log in unsuccessfully for the last hour both on my desktop and my android.

Mary Contrary · 29 December 2013 - 08:47
United States · Optimum Online

Can't log in either with the iPhone app or on the website. When I manage to get through I get a "Oops we're having trouble" message or I get logged out. This site is such a disappointment; I can't wait to cancel.

Charles Pecchio · 29 December 2013 - 08:47
United States · Comcast Cable

Unable to log in or, if I get in, it kicks me out

James Allen · 29 December 2013 - 08:47
United Kingdom · Sky Broadband

Yep the site is UP but unable to login. Looks like a backend server issue as also affecting the UK site as well. Sort it out EH!! They charge rip off prices for this service!

Penny Schwartz · 29 December 2013 - 08:38
United States · Clear Wireless

Cant login. It happens a lot.

Ron Mason · 29 December 2013 - 07:19
United States · Comcast Cable

They are the most screwed up site in terms of login I have ever seen. For all the money they are raking in the good Christian Doctor certainly does not give a hoot about the public. In addition that company is almost totally run by women and fags consequently technical stuff is sort of out of their competence. they can cackle all day long about "Relationships" but doing something real, well forget it.
Get your servers upgraded you effeminate dim wits.

Brigitte Pie · 27 December 2013 - 15:20
Australia · Telstra Internet

28. Dec. 2013 / can not login

Trent Elliott · 24 December 2013 - 00:05
Australia · Optus

Well there goes my Christmas shopping :(

Theresa LeBoeuf Johnson · 23 December 2013 - 22:39
United States · Comcast Cable

I paid WAAAAYYYY too much for this stupid site for it to be down so often!!

John Smith · 23 December 2013 - 22:25
United States · Comcast Cable

The site is down. The entire West Coast logged in at 10:00 p.m. Pacific Time, desperately trying to secure a date for Christmas eve! :)

Connie Hibbs Brown · 18 December 2013 - 19:21
United States · WideOpenWest

not able to log in

Christine Landry Richmond · 17 November 2013 - 07:37
United States · AT&T U-verse

I login in to eharmony and all I get is a blank page what's up with that??

David Miller · 7 November 2013 - 19:31
United States · Comcast Cable

eHarmony is UP - but the communications isn't working. Answer questions, and hit next, and it says "Good job" but when you log out and go back in, it still has the same questions waiting for you. It isn't updating. eHarmony e-mail appears to be working, and I am trying to confirm. It looks like it is in the communications steps where the issues are. Also, I haven't received any updates of any activity for 12 hours now. I usually get about one update per hour during the day. I've e-mailed them, and all I got back was a "canned" response on how to use the site. Duh...

Mary Hallengren · 14 October 2013 - 10:23
United States · Time Warner Cable

I did not log out, I cannot return to eharmony. How can I log out and log back in

Omar Theonwer · 21 August 2013 - 10:54
Saudi Arabia · SaudiNet

just subscribed and cant open the website in the first place that sucks

Irene Kariuki · 17 July 2013 - 00:22
Kenya ·

am unable to log in for now several days. Am not sure about this coz i haven't even subscribed yet what could be the problem? please help.

Jim Baldwin · 21 June 2013 - 09:46
United States · Time Warner Cable

Getting a timeout after submitting credentials.
tracert timeout after

J.r. Bello · 21 June 2013 - 04:52
United States · Optimum Online

I was just able to login and see my new matches however when i try to click on them it wont show me profiles... so still issues!!

Herlina Sintauli Simbolon · 21 June 2013 - 01:05
United States · Time Warner Cable

I am unable to log in for 2 days :-( ... I saw a lot of guys here and none of them are my matches.. How sad, lol

J.r. Bello · 21 June 2013 - 00:00
United States · Optimum Online

I have the same problem for 2 days saying down for a few hours for maintaince... what is the number to call?

Magdiel Rubiano · 20 June 2013 - 22:56
United States · Optimum Online

been like days for almost 2 days :( not happy i can be losing out on getting married to the right one someday and somebody might have snatched her already thanks to the site being down lol

Scott Dolash · 20 June 2013 - 22:47
United States · Mediacom Communications

I questioned their phone representative regarding the site being hacked - she assured me that was not the case... I'm beginning to doubt her. She added a free month to my membership (wonder if they'll have the site up by September for me to use it?)

Heather Steiner · 20 June 2013 - 21:34
United States · Verizon FiOS

It's interesting, when you put "" into the search engine on this page, it says that EH is actually up and reachable. bah! :( Are we sure that it's inaccessible to all users? and.... hey boys :) hahahaha...

Aaron J Edwards · 20 June 2013 - 21:15
United States · AT&T Wireless

Acording to their fb page, they're upgrading and something went wrong. It happens. Just remember, your matches can't access it either. :-)

I'm glad none of my matches are on this thread though - not the most flattering pic I've got. Hehe.

Steve Millington · 20 June 2013 - 21:07
United States · Optimum Online

All day the site has been inaccessible. This is not acceptable without some sort of explanation. Don't tell me for 16 hours that you will be back in a few hours. Your credibility and reliability is going down fast.

Laurie King Brooks · 20 June 2013 - 20:51
United States · Nex-Tech

Ugh, the service rep said site would be up by 1030 pm CST... no such luck. Had just started talking to a really nice guy, and then it abruptly cut off. I am sure he switched over to Match and is engaged by now, sigh.

Heather Steiner · 20 June 2013 - 20:22
United States · Verizon FiOS

having the same login issue all day, too. So maybe this site ( will turn into the new online dating destination while all these eharmony folks are unable to access the site! ha!

Gary Babey · 20 June 2013 - 20:09
United States · Comcast Cable

Finally met someone the other day. Started to email and now this. Wonder if I will ever will talk to her again?

Dianna Clark · 20 June 2013 - 20:06
United States · Mediacom Communications

Hmm. It was supposed to be fixed by 6 a.m. this morning:

Elisabeth Dalton · 20 June 2013 - 19:54
United States · Comcast Cable

Um, yes, down! I do like the sparks that are flying on this comments thread though... :)

Michael Onstad · 20 June 2013 - 19:43
United States · Kaiser Foundation Health Plan

I think eHarmony might be done.. One red flag is Im supposed to be billed quarterly and got billed again after 2 months.. We might be nearing the end of eHarmony

Dianna Clark · 20 June 2013 - 19:20
United States · Mediacom Communications

you know, I'd been having trouble with it prior to today. I kept getting notices that my matches were emailing me, but I was unable to access that. I reported it repeatedly and got disgusted when they told me, step by step, how to find an email. Seriously? Your site is broken- fix it! I also noticed that I would get matches on my mobile eH hours prior to them showing up on my laptop- and then only a couple would show up there. Something was definitely wrong. I know my friends' yahoo accounts all got hacked within the past week, too. I'm thinking eH got hacked- big time. I hope our financial info., etc. remains confidential and secure! And that they get the site up SOON!

Jeff Bishop · 20 June 2013 - 18:35
United States · Time Warner Cable

Don't know why this web site sez EH is up. It ain't (unless it counts the error message screen as being "up").

Jeff Deloach · 20 June 2013 - 18:30
United States · Comcast Cable

wow 9:30pm and this eharmony is still down. That is an entire day its been down.

James Gilbert · 20 June 2013 - 18:17
United States · Cox Communications

Mine hasn't been working for a day. At least I see it's not just me.

Adam Nelson · 20 June 2013 - 17:42
United States · Cox Communications

Just called customer service. Was told it was routine maintenance and site should be back up very soon. Customer service rep said that the maintenance was scheduled.

Angela Jennings · 20 June 2013 - 17:34
United States · AT&T U-verse

For the past 13.5 hours I have had this message when I try to login, "site's still down for maintenance and we are sorry for the inconvenience. We'll see you in a few hours, when our site will be stronger and faster." I think it has been more than a few hours! I'm not renewing my membership after tomorrow and was hoping to enjoy my last day on the site! So much for that!!!

Adam Nelson · 20 June 2013 - 17:14
United States · Cox Communications

Still down - this stinks. We all deserve a refund for the time the site is down.

Pete Affeld · 20 June 2013 - 17:10
United States · AT&T Services

probably a disgruntled developer type who has difficulty meeting girls (big surprise) lashing out and disrupting the site. Could also be an online mobster stealing identities and hit the big time...

Pete Affeld · 20 June 2013 - 17:04
United States · AT&T Services

It's clearly not just maintenance. It's a catastrophic breach. They've been attacked, big time.

Emily Ness · 20 June 2013 - 16:58
United States · Time Warner Cable

this is so annoying and I have a message I want to read! When is this going to come back up?!?!?

Kate Lynn Dufner · 20 June 2013 - 16:53
United States · Verizon Internet Services

It is down for me! I am so mad, I pay month to month and they should give us an extra day on our membership!

Jonathan Lukoff · 20 June 2013 - 16:40
United States · Cox Communications

unable to log in since 10:30. i called earlier and they said they were down and hoped to be back...

Jarmeika Taylor · 20 June 2013 - 16:34
United States · Mediacom Communications

Now how am I suppose to meet people if the site is down all day? Maybe it will come back up with some quality matches... :)

Sylvia Royal · 20 June 2013 - 16:20
United States · Verizon FiOS

it's been down all day for me. We shoul definitely get a refund for the time it's down.

Sandi Miller · 20 June 2013 - 16:07
United States · Clear Wireless

Nothing yet... called eHarmony customer service and they haven't any idea when the site will be active again. Wonder what's up?

Cally Shepherd · 20 June 2013 - 16:03
United States · Cox Communications

Most developers do maintenance between midnight and 6am... I know, I am one. This is ridiculous! How much longer?

Christine Hahn · 20 June 2013 - 15:53
United States · Time Warner Cable

I haven't been able to log in all day either? Anyone have any luck? Has anyone heard anything?

Daniel Turpin · 20 June 2013 - 14:29
United States · CenturyLink

this comment section could serve as its own eHarmony... send people some icebreakers.

Karen Cohen · 20 June 2013 - 14:22
United States · AT&T U-verse

bummed... was talking to someone and now can't get a hold of them :(

Jonathan Armstrong · 20 June 2013 - 13:26
United States · Softcom Internet Communications

Unable to access site... it has been undergoing maintenance for the last day.

Aaron J Edwards · 20 June 2013 - 12:45
United States · AT&T Wireless

I haven't been able to login since at least midnight pacific. Obviously having some major issues. Hope they're treating their it people good as they're most likely having a hard day.

Jim Baldwin · 20 June 2013 - 12:27
United States · Time Warner Cable

it is down for me. Likely down for everybody.
Ping and header are good so it won's so up on iidrn dashboard.

Natasha Dumonteil · 20 June 2013 - 11:22
United Kingdom · TalkTalk

I thought it might have been because I had been complaining about bad matches!! :)

Shari Fitz-Patrick · 20 June 2013 - 10:32
United States · Verizon FiOS

I believe it is because this past week a number of users id's were hacked including mine. They then took my password and ended up hacking my email account. If you had an account on Linkedn you are probably at greater risk that this happened to you.

Tara Louise Fitzpatrick · 21 May 2013 - 09:08
United States · AT&T Services

I am getting emails that I have new matches and that matches want to communicate but they are not showing up on the site.

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