website not working? Is it down right now? Server Status Check screenshot
eHarmonyWebsite Name:
www.eharmony.comURL Checked:
Response Time:
Last Down:
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eHarmony Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
01:550.56 ms. 
05:010.61 ms.
14:070.97 ms. 
17:181 ms.
21:180.64 ms. 
00:160.59 ms.
04:111.06 ms. 
08:220.99 ms.
14:391.01 ms. 
19:421.11 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:06

We have tried pinging eHarmony website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access eHarmony - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as,,,,

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Addison Hill · 14 August 2016 - 18:50
· · Chrome 52.0 on Windows

every time i log in, it says "looks like the network connection punched out early". :/

Ana O'Shea Tricomi · 29 July 2016 - 14:57
· · Chrome 46.0 on Windows

mine has been down for 2 days now!

Bill Silver · 28 July 2016 - 14:05
· · Chrome 51.0 on Windows


Thanks for stopping by. At the moment, we are currently upgrading our service, and we should be back online soon. Since yesterday for me in SoCal

Karen Andrea Allicock · 23 June 2016 - 11:00
· · Safari 9.0 on iPhone

I keep getting notifications. That someone views my profile and ha 5 questions but when I click on he notification it either puts me back to the menu or has a heart saying "oopsies" since last night.

Reggie Williams · 20 June 2016 - 06:08
· · Internet Explorer 11.0 on Windows

Still Down

Jon Jay Pastay · 18 May 2016 - 22:27
· · Chrome 50.0 on Android

Can't login incorrect username and or password haven't changed either nor received notification of a password change in my email account.

Jeremy Gibbs · 18 May 2016 - 21:19
· · Safari 9.0 on iPhone

Authentication issues

Elizabeth Dolan · 18 May 2016 - 21:04
· · Safari 9.1 on Mac

says invalid password, but it shouldn't be. Received new password from email, but that doesn't work either.

Leslie White · 18 May 2016 - 20:52
· · Chrome 50.0 on Windows

says incorrect password or email but it's the same one I have used for the last 2 days since I signed up . have tried multiple times

JS Findley · 12 May 2016 - 11:54
· · Chrome 50.0 on Windows

down at 6:52 AM on May 12, 2016 not sure when it started.

Roger Henderson · 20 April 2016 - 22:35
· · Chrome 44.0 on Android

I'm having an issue with seeing activities, seeing matches

Shannon Raines · 20 April 2016 - 00:40
· · Firefox 45.0 on Windows

Been down for days. Says "Fastly error: unknown domain".

Stone Ranney Parker · 18 April 2016 - 21:12
· · Chrome 49.0 on Windows

Cannot use Google Play app.

Randy Rivas · 16 April 2016 - 19:31
· · Chrome 46.0 on Windows

I log on to Eharmony and all I get is a blank white screen

Aaron How · 3 April 2016 - 19:29
· · Internet Explorer 11.0 on Windows

This site is down on my computer right now.

Nib Eht · 20 February 2016 - 22:39
· · Internet Explorer 11.0 on Windows

Signed up and now no matter which browser I use it says
network punched out early, hit refresh button, nothing works, what a pile of rubbish. will go elsewhere, not signing up to something that can't even handle the basics.

Ted Koning · 19 February 2016 - 13:40
· · Chrome 48.0 on Windows

I have been fighting eharmony for several days now. I received 44 emails from really great women only to find some other Ted on my eh account. Too bad they dont want THIS Ted, Oh Well. I think eh sucks and as soon as my sub is out I won't renew, even if I have to alert my CC company.

Katie Mccaffery · 17 February 2016 - 17:48
· · Chrome 48.0 on Windows

Can't log in. It keeps saying my pw or email is incorrect. It still hasn't sent me my email for changing it.

Sue Moneypenny · 11 February 2016 - 17:23
· · Internet Explorer 11.0 on Windows

They emailed me a special sign up special but can't log in to take advantage of it. I would like to be paid member, for what good it might do! lol

Rodney Sheehan · 6 February 2016 - 16:51
· · Chrome 46.0 on Windows

make sure you adjust for lost time for custermers who have paid, as I have.

Doug Boedecker · 3 February 2016 - 16:57
· · Firefox 43.0 on Windows

Website says my password isn't good, when I change it, it says my account is closed, & the link to re-open won't work. In addition, the site has allowed a picture posted to my profile that isn't me. It's done that 3 times in the last day but now I can't access my account to remove..

Gary Smith · 27 January 2016 - 11:32
· · Safari 9.0 on iPhone

When I try to log in I'm routed to another page that states "looks like the network connection punched out early.
But we're still on the clock. Try refreshing your browser." nothing I have done works and it's been like that for the past couple of days

Julie Hunt · 27 November 2015 - 01:41
· · Chrome 46.0 on Android

I am trying to sign up. I have tried for 24 hours. I put in my email and password and then wait and wait and wait. I dont want but that site works at least as does all the local sites. Maybe it is a sign l should go somewhere else. I am trying to go where my true love went before.

Patti Singingbird K · 26 November 2015 - 03:21
· · Chrome 46.0 on Windows

I have been getting emails for a couple of months. now I finally paid for it and I can't get on the sight. it keeps saying there's tech issues and it keeps rejecting my sign in. Whats going on here?

Julie Miles · 25 November 2015 - 17:22
· · Firefox 42.0 on Windows

I am a new member and cannot see new messages, etc. I can log in but that's about all the website is letting me do. Please help

Julie Miles · 25 November 2015 - 17:21
· · Firefox 42.0 on Windows

I am a new member and cannot see new messages, etc. I can log in but that's about all the website is letter me do. Please help

Diane Lee Schulz · 22 November 2015 - 00:05
· · Chrome 46.0 on Windows

They have no live people that I can find. If you anser no to one of their suggested answers, they let you send an email question.

Diane Lee Schulz · 22 November 2015 - 00:02
· · Chrome 46.0 on Windows

Since I cancelled my auto renew, and despite the fact that my subscription doesn't run out until the end of Jan 2016, My link from emails to the site doesn't work any longer and when I log in, I am unable to see matches because of "technical issues" and unable to access messages becuase the message center is "feeling glitchy". I am in Washington, DC and using both Comcast and Verizon Fios. Neither works.

Thaddeus Swan · 19 November 2015 - 01:19
· · Safari 5.1.9 on Mac

I am able to log in to eharmony, but there are no matches that are loaded and I can't access my message board at all.

Joan Elizabeth Caldwell · 18 November 2015 - 21:35
· · Chrome 46.0 on Windows

Not able to log in to EH and not received any matches for several days? My subscription is paid for...and yet no service?

Sofia Buzali · 26 October 2015 - 05:19
· · Chrome 21.0 on Windows

I paid three months. NOTHING. no matches. no movement. Nothing.
I there a problem with you site???? it is paralized.

Vivian Hobbs · 19 October 2015 - 19:18
· · Chrome 46.0 on Windows

The site is down for me -- just times out. Last week eH sent two matches who they later emailed to me that these had been identified as scammers -- stealing someone else's profile. I do not feel safe on this site.

Rosemarie Foley · 19 October 2015 - 15:27
· · Internet Explorer 11.0 on Windows

I need customer support as I am new to this cite. I need to talk to someone. How do I access them?

Melissa Tranter · 25 September 2015 - 16:19
· · Chrome 45.0 on Mac

Can log onto my dating profile but can't access my account where all my details are. I wish to cancel and can't get to the area where you do so!!!

Renee Sheehan Button · 6 June 2014 - 07:52
United States · Frontier Communications · Chrome 35.0 on Windows

I've emailed them for the past three days as I've been locked out. I think possibly my FB account got hacked via this site as I noticed I had an erroneous employer added to my Profile - weird! I advise changing passwords elsewhere...

Garth Ainsworth · 31 May 2014 - 20:20
Australia · Primus Telecommunications · Chrome 35.0 on Windows

I've been unable to log in successfully to eH for over a month now! I've tried all other suggested fixes including using a different browser, clearing cookies, history and DNS cache and still no joy. I've now emailed eH ( and now waiting for an answer. Really not happy. The site was always slow when i could access it and now it has just ceased to function.

Ericka Dark · 26 May 2014 - 15:26
United States · Time Warner Cable · Firefox 29.0 on Windows

cannot get past a certain question signing up. will not take my password reset on 3 different website browsers.

Marilyn Johnson · 25 May 2014 - 17:46
United States · Comcast Cable · Internet Explorer 10.0 on Windows

Says FREE til May 26, 1914. Cant get in there. After reading feedback & prices Im not even gonna go there.

Steven Picco · 11 May 2014 - 10:50
United States · AT&T U-verse · Firefox 29.0 on Windows

It is not UP and not reachable on 5/11/14. It timed out every time I tried to sign on.

Carol Ogden Moore · 8 May 2014 - 15:12
United States · Time Warner Cable

Cannot log onto website, for past week or so... very frustrating... This site is suppose to be one of the best??? Thinking of switching to When will this problem be taken care of???

Lisa Edwards · 6 February 2014 - 13:50
United Kingdom · TalkTalk

Down AGAIN!!! I amin the middle of a conversation with someone really nice, v frustrating!!! GRRRRRR :-(

Wesley Rosselet · 6 February 2014 - 13:35
United States · CenturyLink

When I log in it says "We're Sorry Our site is currently down for maintenance. We'll be back up and running as soon as possible. Thanks for your patience!" What tripe!

Tony Bandoo · 6 February 2014 - 01:06
United Kingdom · Sky Broadband

Having problems logging onto site since last night. No longer recognises my password, which has not changed.

Eric Messer · 14 January 2014 - 21:00
United States · Comcast Cable

eHarmony is painfully slow today, and sometimes not responding at all

Stephen Blaylock · 3 January 2014 - 10:51
United States · Comcast Cable

Yeah, it's terrible... Down still at 1:50pm Eastern Time. The price is outrageous for a site that hardly works. And you have to login to unsubscribe so I am trying to do that before my bill renews (3 days).

Alicia Northenscold · 3 January 2014 - 10:36
United States · Comcast Business Communications

I spoke with eHarmony Customer Care at 12:15p 1-3-14 central time and they said their website is down and they do not know when it will be back up...

ALADHAM · 3 January 2014 - 10:32
United States · Time Warner Cable

The main page load but you can't login. So, the site is down. The site is slow most of the time. Really terrible service for the money they charge. I will Not renew my membership.

Stephanie White-Willitts · 29 December 2013 - 12:29
Canada · MTS Allstream

yes - has been down all morning Central time 8 am to 2:30 pm and counting. must be the free chat offer going on....

Anna Chimp · 29 December 2013 - 12:24
United States · Comcast Cable

It's their free weekend. Most likely people are slamming the site wanting to communicate. We'll all have to wait until their devs can find a way to handle the traffic.

Liz Porter · 29 December 2013 - 12:10
United States · AT&T U-verse

I can get to the main log in site, but not log on. Hopefully it will be resolved soon so we can all get back to our important internet dating endeavors. Haha!!

Donna Rathbone · 29 December 2013 - 11:56
United States · Comcast Cable

Here is the customer service number, but they had a recorded "apology" message about their website the last time I dialed it today. 1-800-951-2023

Lorna Collins · 29 December 2013 - 11:48
United States · Cox Communications

I update my profile, typing at least three paragraphs, and when I come back in, it is gone. I have stupidly done this twice now. And some areas of my profile don't even respond. What a joke this website is.

Dan Gould · 29 December 2013 - 11:17
Israel · NetVision

Yeah I am getting the same thing - can't log in or only can for a few seconds - so frustrating!

Abigail Gordon Akin · 29 December 2013 - 11:11
United States · AT&T Wi-Fi Services

I am unable to log in to the website or on my iphone app today. What is going on?! I just signed up yesterday and everything was working fine.

Laurent Linden · 29 December 2013 - 10:53
United States · AT&T Internet Services

The worst thing about this site is that there is NO CUSTOMER SERVICE!!! So when a [problem arises, you cannot get anyone to help.

Kyle Kieffer · 29 December 2013 - 10:53
United States · PenTeleData

I am down as well, its really sluggish and whenever i am able to log in, it seems to kick me out after i click a line, it automatically logs me out... im glad to see im not the only one experiencing this.

Dave Kuhn · 29 December 2013 - 10:44
United States · Cox Communications

Nice that they can offer a free weekend to non-members and not allow the members access to the accounts that we are paying for... Well executed plan eHarmony!

Annette Carter · 29 December 2013 - 10:32
United States · Time Warner Cable

It's down for me too. You'll notice that this happens usually when there is a Free Communication Weekend as there is now. eHarmony needs to work on their server overload issue. And I agree that this is the worst dating site for IT problems.

Donna Rathbone · 29 December 2013 - 10:01
United States · Comcast Cable

I suggest we all ask for a credit to our account!! It is unacceptable to pay for a service and not be able to access it. This is a waste of both our time and our money!! :- (

Mark Skiba · 29 December 2013 - 09:33
United States ·

Unable to log in from laptop or phone. On the chance I am able to log in it takes forever to load and eventually timesout.

Edit: Just called their 800 number and they said they know there's a problem and they're working on it...

Karell Ste-Marie · 29 December 2013 - 09:24
Canada · Videotron Ltee

Down, unable to login - for the amount of money we pay, this site should be as reliable as a sunset

Matthew Fonti · 29 December 2013 - 09:19
United States · Optimum Online

this morning: can sometimes log-in with zero results or updates, or log in failed

Howard Goldberg · 29 December 2013 - 09:13
United States · Time Warner Cable

I can hardly wait for my subscription to expire. I've used eHarmony, Match, OKCupid, and several other dating sites and eHarmony is the worst, both for useability and matchmaking!

Traci NeWman · 29 December 2013 - 09:11
United Kingdom · BT

I can not get in either and for the amount you buy, you would think they have a better server..Not a best way to keep business

Howard Goldberg · 29 December 2013 - 09:09
United States · Time Warner Cable

Been trying to log in unsuccessfully for the last hour both on my desktop and my android.

Mary Contrary · 29 December 2013 - 08:47
United States · Optimum Online

Can't log in either with the iPhone app or on the website. When I manage to get through I get a "Oops we're having trouble" message or I get logged out. This site is such a disappointment; I can't wait to cancel.

James Allen · 29 December 2013 - 08:47
United Kingdom · Sky Broadband

Yep the site is UP but unable to login. Looks like a backend server issue as also affecting the UK site as well. Sort it out EH!! They charge rip off prices for this service!

Ron Mason · 29 December 2013 - 07:19
United States · Comcast Cable

They are the most screwed up site in terms of login I have ever seen. For all the money they are raking in the good Christian Doctor certainly does not give a hoot about the public. In addition that company is almost totally run by women and fags consequently technical stuff is sort of out of their competence. they can cackle all day long about "Relationships" but doing something real, well forget it.
Get your servers upgraded you effeminate dim wits.

Theresa LeBoeuf Johnson · 23 December 2013 - 22:39
United States · Comcast Cable

I paid WAAAAYYYY too much for this stupid site for it to be down so often!!

John Smith · 23 December 2013 - 22:25
United States · Comcast Cable

The site is down. The entire West Coast logged in at 10:00 p.m. Pacific Time, desperately trying to secure a date for Christmas eve! :)

Christine Landry Richmond · 17 November 2013 - 07:37
United States · AT&T U-verse

I login in to eharmony and all I get is a blank page what's up with that??

David Miller · 7 November 2013 - 19:31
United States · Comcast Cable

eHarmony is UP - but the communications isn't working. Answer questions, and hit next, and it says "Good job" but when you log out and go back in, it still has the same questions waiting for you. It isn't updating. eHarmony e-mail appears to be working, and I am trying to confirm. It looks like it is in the communications steps where the issues are. Also, I haven't received any updates of any activity for 12 hours now. I usually get about one update per hour during the day. I've e-mailed them, and all I got back was a "canned" response on how to use the site. Duh...

Mary Hallengren · 14 October 2013 - 10:23
United States · Time Warner Cable

I did not log out, I cannot return to eharmony. How can I log out and log back in

Omar Theonwer · 21 August 2013 - 10:54
Saudi Arabia · SaudiNet

just subscribed and cant open the website in the first place that sucks

Irene Kariuki · 17 July 2013 - 00:22
Kenya ·

am unable to log in for now several days. Am not sure about this coz i haven't even subscribed yet what could be the problem? please help.

Jim Baldwin · 21 June 2013 - 09:46
United States · Time Warner Cable

Getting a timeout after submitting credentials.
tracert timeout after

J.r. Bello · 21 June 2013 - 04:52
United States · Optimum Online

I was just able to login and see my new matches however when i try to click on them it wont show me profiles... so still issues!!

Herlina Sintauli Simbolon · 21 June 2013 - 01:05
United States · Time Warner Cable

I am unable to log in for 2 days :-( ... I saw a lot of guys here and none of them are my matches.. How sad, lol

J.r. Bello · 21 June 2013 - 00:00
United States · Optimum Online

I have the same problem for 2 days saying down for a few hours for maintaince... what is the number to call?

Magdiel Rubiano · 20 June 2013 - 22:56
United States · Optimum Online

been like days for almost 2 days :( not happy i can be losing out on getting married to the right one someday and somebody might have snatched her already thanks to the site being down lol

Scott Dolash · 20 June 2013 - 22:47
United States · Mediacom Communications

I questioned their phone representative regarding the site being hacked - she assured me that was not the case... I'm beginning to doubt her. She added a free month to my membership (wonder if they'll have the site up by September for me to use it?)

Heather Steiner · 20 June 2013 - 21:34
United States · Verizon FiOS

It's interesting, when you put "" into the search engine on this page, it says that EH is actually up and reachable. bah! :( Are we sure that it's inaccessible to all users? and.... hey boys :) hahahaha...

Aaron J Edwards · 20 June 2013 - 21:15
United States · AT&T Wireless

Acording to their fb page, they're upgrading and something went wrong. It happens. Just remember, your matches can't access it either. :-)

I'm glad none of my matches are on this thread though - not the most flattering pic I've got. Hehe.

Steve Millington · 20 June 2013 - 21:07
United States · Optimum Online

All day the site has been inaccessible. This is not acceptable without some sort of explanation. Don't tell me for 16 hours that you will be back in a few hours. Your credibility and reliability is going down fast.

Laurie King Brooks · 20 June 2013 - 20:51
United States · Nex-Tech

Ugh, the service rep said site would be up by 1030 pm CST... no such luck. Had just started talking to a really nice guy, and then it abruptly cut off. I am sure he switched over to Match and is engaged by now, sigh.

Heather Steiner · 20 June 2013 - 20:22
United States · Verizon FiOS

having the same login issue all day, too. So maybe this site ( will turn into the new online dating destination while all these eharmony folks are unable to access the site! ha!

Gary Babey · 20 June 2013 - 20:09
United States · Comcast Cable

Finally met someone the other day. Started to email and now this. Wonder if I will ever will talk to her again?

Dianna Clark · 20 June 2013 - 20:06
United States · Mediacom Communications

Hmm. It was supposed to be fixed by 6 a.m. this morning:

Elisabeth Dalton · 20 June 2013 - 19:54
United States · Comcast Cable

Um, yes, down! I do like the sparks that are flying on this comments thread though... :)

Michael Onstad · 20 June 2013 - 19:43
United States · Kaiser Foundation Health Plan

I think eHarmony might be done.. One red flag is Im supposed to be billed quarterly and got billed again after 2 months.. We might be nearing the end of eHarmony

Dianna Clark · 20 June 2013 - 19:20
United States · Mediacom Communications

you know, I'd been having trouble with it prior to today. I kept getting notices that my matches were emailing me, but I was unable to access that. I reported it repeatedly and got disgusted when they told me, step by step, how to find an email. Seriously? Your site is broken- fix it! I also noticed that I would get matches on my mobile eH hours prior to them showing up on my laptop- and then only a couple would show up there. Something was definitely wrong. I know my friends' yahoo accounts all got hacked within the past week, too. I'm thinking eH got hacked- big time. I hope our financial info., etc. remains confidential and secure! And that they get the site up SOON!

Jeff Bishop · 20 June 2013 - 18:35
United States · Time Warner Cable

Don't know why this web site sez EH is up. It ain't (unless it counts the error message screen as being "up").

Jeff Deloach · 20 June 2013 - 18:30
United States · Comcast Cable

wow 9:30pm and this eharmony is still down. That is an entire day its been down.

James Gilbert · 20 June 2013 - 18:17
United States · Cox Communications

Mine hasn't been working for a day. At least I see it's not just me.

Adam Nelson · 20 June 2013 - 17:42
United States · Cox Communications

Just called customer service. Was told it was routine maintenance and site should be back up very soon. Customer service rep said that the maintenance was scheduled.

Angela Jennings · 20 June 2013 - 17:34
United States · AT&T U-verse

For the past 13.5 hours I have had this message when I try to login, "site's still down for maintenance and we are sorry for the inconvenience. We'll see you in a few hours, when our site will be stronger and faster." I think it has been more than a few hours! I'm not renewing my membership after tomorrow and was hoping to enjoy my last day on the site! So much for that!!!

Adam Nelson · 20 June 2013 - 17:14
United States · Cox Communications

Still down - this stinks. We all deserve a refund for the time the site is down.

Pete Affeld · 20 June 2013 - 17:10
United States · AT&T Services

probably a disgruntled developer type who has difficulty meeting girls (big surprise) lashing out and disrupting the site. Could also be an online mobster stealing identities and hit the big time...

Pete Affeld · 20 June 2013 - 17:04
United States · AT&T Services

It's clearly not just maintenance. It's a catastrophic breach. They've been attacked, big time.

Emily Ness · 20 June 2013 - 16:58
United States · Time Warner Cable

this is so annoying and I have a message I want to read! When is this going to come back up?!?!?

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