website not working? Is it down right now? Server Status Check screenshot
EE UKWebsite Name: Checked:
Response Time:
Last Down:
Checking EE UK
Please wait while we check the server...
EE UK Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:39265.02 ms. 
00:47263.57 ms.
03:42267.25 ms. 
06:46261.63 ms.
09:49265.66 ms. 
11:51267.67 ms.
14:06268.5 ms. 
16:42257.73 ms.
20:49261.36 ms. 
23:00258.52 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 00:39

We have tried pinging EE UK website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access EE UK - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Try alternative urls such as

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Elfed Watkins · 2 August 2016 - 13:41
· · Safari 9.0 on iPad

Unabletoopenorange mail

Enid Jennings · 27 June 2016 - 09:42
· · Chrome 38.0 on Android

I haven't got a connection on my landline can't seem to find out what is going on. ..I'd the main server down

Denise Macey · 25 June 2016 - 11:03
· · Chrome 51.0 on Windows

I log in into my account but I have just a small list on the left hand side and when you click on either of them NOTHING happens. Always having a problem with this RUBBISH website.

Sally Phillips · 31 May 2016 - 10:31
· · Internet Explorer 11.0 on Windows

What is wrong with EE site. I cant log in to pay bill or view ! its useless

Ken Hackney · 28 May 2016 - 06:25
· · Safari 9.1.1 on Mac

EE Web site display at log in has been defective and inadequate for days

Cath Heskett · 28 May 2016 - 04:26
· · Safari 9.0 on iPhone

28.5.2016. Cath Heskett
I wondered if anyone has any information as to how long EE's network will be down for? We have had no phone service since yesterday lunch time, it would be helpful is EE would give some indication when they think this problem will be resolved.

Gilly Sime · 27 April 2016 - 15:03
· · Firefox 45.0 on Windows

I have tried to top up my EEmobile more than 10 times, the website gives an error "Anonymous Error Ocurred" spoken to top up team they say they are unable to take any payments due to system problems. I have not had any credit on my phone for 24 hours now. Crazy for a large organisation to have such crap systems, will change provider.

Yanique Grant · 31 March 2016 - 15:12
· · Chrome 49.0 on Windows

it's okay but my calls were playing up with me yesterday.

Trev Howarth · 9 March 2016 - 12:17
· · Firefox 44.0 on Windows

cannot access e mails on ee 2 days now

Marian McQuade · 9 March 2016 - 09:20
· · Internet Explorer 11.0 on Windows

No access to emails since last night.Still down this morning.

Nicola Weedall · 8 March 2016 - 18:36
· · Chrome 49.0 on Windows

ee website is working however the my account option is not....

Susan Brett · 23 February 2016 - 06:57
· · Chrome 47.0 on Android

I cannot get into orange ee website just java Web script gobbledegook

Vinny Lovegrove · 14 February 2016 - 17:58
· · IEMobile 10.0 on Windows Phone

I'm in Nottingham phone don't no what to do constant problems with EE going to change

Priscille Brown · 8 February 2016 - 18:01
· · Internet Explorer 11.0 on Windows

no network all afternoon Hersham, Walton on Thames 8 February 2016

Dominic Hogan · 3 February 2016 - 21:58
· · Safari 9.0.3 on Mac

Does not work with my new Mac!

Carolyn Collard · 2 February 2016 - 17:41
· · Chrome 48.0 on Windows

Cant log into acount or check emails. Am waiting on details of a job interview so its really important. Phoned EE and their whole system is down too so they cant help and just told me to keep trying!! Thats after being without internet for 17 days and home phone for 7 days due to their mess up and only went live yesterday and now this..............

Johnny Charles Grinter · 16 January 2016 - 22:51
· · Chrome 47.0 on Android

Disgusting service from EE with no explanation of why the broadband network is yet again down in Taunton.

Kellie Joanne Keogh · 11 January 2016 - 17:11
· · Chrome 46.0 on Android

yesterday i wasnt able to access internet on my phone all day rang ee numerous times and charged 50p every time due to being after 6pm yet got nowhere and stil no internet. just started working again out the blue this morning after over 24hrs of not being able access it. now internet is ok im not able to make any calls to any numbet other than to ee 150. i am fuming i rely on my phone and intermet for work and lost a days earnings yesterday and same again today. just spoke to them n told sorry we hope to b back to normal in an hr. sorry dont make up for loss of earnings tho does it

Nina Thorpe · 10 January 2016 - 12:37
· · Silk 47.1.80 on Kindle Fire

Day 2 with no service. Contacting for the second time. What is happening? Some sort of info or contact from you would be good. This is not good enough. Exeter area.

Heather Walker · 5 January 2016 - 23:46
· · Safari 9.0 on iPhone

No mobile signal - no service - on EE SY7 are why and when will it be back?

Lesley Kirk · 5 January 2016 - 13:14
· · Internet Explorer 11.0 on Windows

have tried to log into website for past two days without success - website for EE is a disgrace

Andy Fletcher · 6 December 2015 - 18:14
· · Internet Explorer 11.0 on Windows

cant get onto ee website yet AGAIN keeps saying there are technical issues whats going on been trying all week !!!!!

Susan Higginson · 3 December 2015 - 22:40
· · Safari 9.0 on iPad

I have had no network all day. Tried turning the phone on and off several times. Egerton Bolton area

Carol Reid · 3 December 2015 - 13:04
· · Android Browser 4.0 on Android

No service so far today

Christine Garrido · 2 December 2015 - 22:47
· · Safari 8536.25 on iPad

No service now for almost two weeks its a disgrace!

Mandy Roberts · 26 November 2015 - 14:34
· · Chrome 46.0 on Windows

cant call, text or use internet in LN13 9RF east coast lincolnshire

Lee Neal · 20 November 2015 - 12:18
· · Chrome 46.0 on Windows

cant call out or recieve calls.. text failing.. portsmouth

Steve Hopwood · 16 November 2015 - 20:23
· · Internet Explorer 11.0 on Windows

web site has gone down remote proxy server down what a rubbish service EE are giveing as normal nouthing works for very long
with ee

Alison Hodgson · 12 November 2015 - 16:30
· · Safari 9.0 on iPhone

Website being a pain right now

Heather Pike · 19 October 2015 - 19:38
· · Android Browser 4.0 on Android

No service again

Debbie Sharpe · 15 October 2015 - 11:30
· · Android Browser 4.0 on Android

My landline is dead but internet is on fy2 no help on twitter told me to ring 150

Eileen Robinson · 9 September 2015 - 09:25
· · Chrome 45.0 on Windows

Am going to OFcom, no luck with shop of purchase and service/customer care. Been off air longer than on since purchase! Told the team will telephone me when they have news, still waiting. Unacceptable service, 4 levels of service/customer care but no help or rectification of problem. Been too reasonable for too long, returning equipment for full refund. definately not chosing this company again and warn others not to also!!!! So frustrating and totall UNACCEPTABLE. GOODBYE EE

Colin Biggs · 14 August 2014 - 10:41
United Kingdom · Entanet · Chrome 36.0 on Windows

I cannot top up my mobile internet [ dongle]. It wont take a card so i purchased a voucher. It wont top up via the voucher either. However my original 15.00 has now become 13.20 ?? I visited a store, bloody useless, just had a row. Its not the staffs fault, its the useless EE site

Adrian Pope · 15 July 2014 - 08:13
United Kingdom · BT · Safari 7.0.5 on Mac

Usual unable to connect to server arghhh Nice design, site has useless functionality, crashes hangs... A supposed world class company should at least have a site that works

Graham Kirk · 5 July 2014 - 06:57
United Kingdom · Eclipse Internet · Chrome 35.0 on Windows

who ever is in charge of the EE/Orange website needs a slap round the head with a wet fish!! I have never known such a useless website in all my time with the web. have tried again today to pay my bill but no joy 5th time this week, tried to sign in on the app still no joy, yet they are quick to charge you an extra £5 coz you were late paying ya bill!!! its a bloody joke!

Irene Polland · 22 June 2014 - 01:47
Turkey · Turk Telekom · Firefox 30.0 on Windows

Can't get past front page to register to top up phone. The server keeps timing out.

Murray Heenan · 11 June 2014 - 12:51
United Kingdom · BT · Internet Explorer 8.0 on Windows

EE cannot be down this often? its off more than its on!!

Mark Dickson · 10 June 2014 - 06:27
United Kingdom · Virgin Media · Firefox 29.0 on Windows

Worst service ever. I'd post this from my phone if the f**king thing worked.

Alison Wilson · 29 May 2014 - 06:15
United Kingdom · PlusNet Technologies · Safari 5.0.6 on Mac

Unable to access my account all day so far.

Alicia Prior · 13 May 2014 - 22:36
United Kingdom · BT · Safari 7.0.3 on Mac

My Network has been down for two days!!!

Sally Atherton · 30 April 2014 - 20:48
United Kingdom · TalkTalk

Can not acess ee my account for last week, anyone else having same problem as well as signal/phone issues ???

Freddy Galloway · 30 April 2014 - 10:16
United Kingdom · Sky Broadband

still knack'd - haven't been able to register SIM on replacement phone all day long - either via website or automated phone system

Dee Mác · 29 April 2014 - 16:45
United Kingdom · Three

Internet down - was ok a half hour ago??!!!

Antonino Mallaci · 25 April 2014 - 04:24
United Kingdom · Sky Broadband

Not able to retrieve my billing info... this keeps happening. Useless website and hopeless customer services. Time to change providers I think !!

Emma Cooke · 24 April 2014 - 12:03
United Kingdom · TalkTalk

i was in france 30th March, apparently i called myself at 11.53 pm for 6 minutes, have additional charges to tune of 20.00 this month cos of this! i understand the voicemails being left and if you listen to them you get charged twice when abroard, but my own number appearing 30 times in 4 days on my bill is redic! cant now view any payments website been down 3 times already today, calls to ee customer services are 50p after 8pm!!!!and this includes "free" 150 number!

Alan H Munro · 8 April 2014 - 12:01
United Kingdom · PlusNet Technologies

Sorry Folks but we all really need to vote with our feet and migrate to other mobile providers before ee will do anything. I have had website problems with ee for three weeks and I'm with T-Mobile who have become useless since they joined ee. contract ends sep Can't wait!!

John Murphy · 8 April 2014 - 06:52
United Kingdom · Tiscali UK Limited

cant pay my bill and now account suspended EE is rubbish

Rhian Armour · 4 April 2014 - 15:00
United Kingdom · Sky Broadband

My network keeps saying "No network" and wont slide my wifi to on?

Vikki Dodd · 2 April 2014 - 09:04
· Opera Mini Proxy

Cannot get my EE wednesday code? anyone else having this problem

Mike Ward · 28 March 2014 - 03:32
United Kingdom · Griffin Information Systems Limited

The EE web site has to be the worst web site ever. Totally confusing between Orange, TMobile, EE - what am I? Also they seem to make you have separate logins for broadband and mobile services - I want just one account with access to my EE services - if they are EE which I am mow not sure

Annette Barnes · 27 March 2014 - 11:07
United Kingdom · Orange Home UK

Here we go again EE is down. Time for a change of provider i think.

Sharon Louise Pamela Cutler · 20 March 2014 - 00:34
United Kingdom · BT

Haven't been able to use phone for internet or calls since 7.10 pm yesterday ????

Jacqui Johnson · 19 March 2014 - 20:43
United Kingdom · Tiscali UK Limited

EE down since wed afternoon, really annoying, without any explanation. why

Sandra Binion · 19 March 2014 - 16:33
United Kingdom · BT

My ee Iphone has been down for hours Essex

Stacy Pearson · 19 March 2014 - 16:17
United Kingdom · Sky Broadband

no network!!! :(

Hussain Mohammed · 19 March 2014 - 16:12
United Kingdom · TalkTalk

best signal ever, they said. 4g is the fastest signal they said. hhhmmm
i am in croydon phone saying no service. what a let down EE. t-mobile is ok, why just EE?

Chris Brown · 19 March 2014 - 15:25
United Kingdom · BT

absolutely useless again, signal gets worse and worse and now i miss 2 important meetings as network down unacceptable

Jimi Jordan · 19 March 2014 - 15:09
United Kingdom · BT

EE been down for 4hrs now not happy!!!

Gordon Bromley · 19 March 2014 - 14:36
United Kingdom · Virgin Media

no network on EE

Kellys Mbl Hairdressing · 19 March 2014 - 14:34
United Kingdom · Orange Home UK

emergency calls only... hacked off

Isabelle Pattissier Longmore · 19 March 2014 - 14:27
United Kingdom · Sky Broadband

not impressed EE gets bigged up in the store then 3 days of having the phone I cant contact anyone for hours ... Joke why couldn't I keep to Tmobile

Vicky Lou Lou · 19 March 2014 - 14:17
United Kingdom · Sky Broadband

Ee down in derby. Only form of contact for my disabled mum whom i am a carer for. I really hope she does not need to contact me whilst im unreachable

Steve Cooper · 19 March 2014 - 14:13
United Kingdom · PlusNet Technologies

EE has been down for hours in the Solihull area. Not happy as I use my mobile for work!!

Julie Brookes · 19 March 2014 - 14:11
United Kingdom · Sky Broadband

No ee service not a happy customer as I needed to make important calls this evening and I couldn't :(

Daniel Gutierrez · 19 March 2014 - 14:09
United Kingdom · TalkTalk

Birmingham network is down as well. The website is not running either and call centre wont take any phone calls as they wont be able to help. There has been a great train failure here in the midlands and don´t know if it has something to do it!!

Nigel Thomas · 19 March 2014 - 14:07
United Kingdom · Sky Broadband

Down for Hour or more in S Wales

Pablo Mills · 19 March 2014 - 14:03
United Kingdom · Sky Broadband

ee is a bag of shit nothing but problems

Laura Osborne · 19 March 2014 - 14:02
United Kingdom · Virgin Media

orange and EE is not working right now for me. Anyone else having any issues???

Kirstie May · 19 March 2014 - 14:01
United Kingdom · BT

No signal, emergency calls only - Bath area

Ifthkar Wali · 19 March 2014 - 13:47
United Kingdom · Sky Broadband

Is EE down and no customer service??

Robert Reid · 19 March 2014 - 13:45
United Kingdom · Sky Broadband

EE Been down a couple of hours now. Derby/Notts

Saif U Din · 19 March 2014 - 13:34
United Kingdom · Cerberus Networks

cant get signal on my phone EE network since last 30 min

Wendy VanFlute · 19 March 2014 - 13:30
United Kingdom · BT

Two phones in our house down. Cant contact them by their 0845 number either. So much for "EE the best network in Britain"!!! right!

Alisha Christian · 19 March 2014 - 13:24
United Kingdom · Sky Broadband

My phone isnt working. only with wifi. says emergency calls only, makes me laugh as my phone bill came out today and now it isnt working. do we know when it will be up and running again???

Lyn Thorne · 19 March 2014 - 13:16
United Kingdom · Virgin Media

I also have no signal... what's going on??!!!

Lewis Buller · 19 March 2014 - 13:02
United Kingdom · Three

my phone is down, wont get signal anywhere

Vicky Roberts · 19 March 2014 - 13:00
United Kingdom · Orange Home UK

Website not working, cannot contact ee as none of their phone lines will connect and my mobile not able to connect either - total nightmare!

Emily Louise Williams · 19 March 2014 - 12:56
United Kingdom · Three

My phone signal is down also just says emergency calls only, Are other people getting this issue with their phones?

Harvinder Singh · 19 March 2014 - 12:55
United Kingdom · BT

EE is not working!!! had to pick my daughter up, couldn't contact her, frustrating.. no message on the website, simply says NO SERVICE!!

Anvar Umarov · 19 March 2014 - 12:53
United Kingdom · Virgin Media

Do we still need to pay the ee bill?

Mags Turner · 19 March 2014 - 12:53
United Kingdom · Sky Broadband

No service!!... not happy at the moment!!!.. never mind the fact that my phone randomly reboots...

Graham Watson · 19 March 2014 - 12:50
United Kingdom · Aspire Technology Solutions

No signal for last 2 hours... Why?

Lisa-Marie Costello · 19 March 2014 - 12:48
United Kingdom · Sky Broadband

No coverage for almost 2hrs now

Karen Baker · 19 March 2014 - 12:43
United Kingdom · Virgin Media

no courage on my fone well annoyed

Abs Azir Llb Llm · 19 March 2014 - 12:18
United Kingdom · Sky Broadband

EE must be down again. cant connect to network

Louise Robinson · 19 March 2014 - 12:10
United Kingdom · Tiscali UK Limited

My phone has no service. Why?

Dean Walsh · 2 March 2014 - 11:42
United Kingdom · BT

EE Website Down!

Neil Fraser-Smith · 28 February 2014 - 05:05
United Kingdom · BT

no signal for past 2 days

Rani Yazmin Ahmed · 27 February 2014 - 09:54
United Kingdom · TalkTalk

Is ee network down at the moment cant make calls or recieve or sms the fone says emergency calls only !!!

Christine Bailey · 14 February 2014 - 06:31
United Kingdom · Sky Broadband

no service EE yesterday no service today what is going on!!!

Hayley Clare Lightfoot · 7 February 2014 - 12:48
United Kingdom · BT

I have no signal all of a sudden. Makes no sense and I cant work out why, I've tried tonnes of different things including a full system reset. Not happy

Martin Mc Rebel Passmore · 28 January 2014 - 12:12
United Kingdom · Sky Broadband

bought a 4n this afternoon and still cnt top it up any ideas?

Jayne Bojang · 26 January 2014 - 11:09
United Kingdom · Sky Broadband

Couldn't reach it earlier, now I get a login page which looks odd with four different login boxes, askes me to select the provider but nowhere to select it!

Emma-Jane Codling · 23 January 2014 - 02:56
United Kingdom · BT

in halstead ee network seems to be down all ee phones in office have no service

Debbie Smith · 29 December 2013 - 22:41
United Kingdom · Virgin Media

After putting my card details in testerday to pay bill this appeared. It is the same now and I cannot acces any of my information

IError page exception
The server cannot use the error page specified for your application to handle the Original Exception printed below. Please see the Error Page Exception below for a description of the problem with the specified error page.

Original Exception:
Error Message: Error Code: 500
Target Servlet: SecurityStage
Error Stack: java.lang.NoClassDefFoundError at

Kurt Henney · 27 November 2013 - 13:14
United Kingdom · TalkTalk

Cant ever access my online account, always get the site maintenance message. Weeks of this very poor service, phone service is just a little bit better.

Richard O'Neill · 25 November 2013 - 13:29
United Kingdom · Virgin Media

EE is sh!t. I wannago back to Orange NOW

Llion Owen · 17 November 2013 - 03:08
United Kingdom · Virgin Media

Log in page wont fully load so i can't access my account to update my details.

Jason Lovell · 11 November 2013 - 11:30
United Kingdom · BT

sounds like their phone service - that's always down ...!

Deborah Broderick Edwards · 31 October 2013 - 10:21
United Kingdom · Virgin Media

I cannot access my account!

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